The hardware issue is resolved, and the European Xbox megaserver is now available. Thank you for your patience!

Maintenance for the week of November 17:
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)

General Help

Find assistance for in-game and account issues.

Staff	Icon	Subject	Author	Replies	Views	Most Recent
1 staff comment	Discussion	Moved: Question about Antiquities drops [Closed]	ZOS_Bill	0	1	ZOS_Bill October 2020
2 staff comments	Discussion	My secondary account with millions worth of mats/items -- Banned. [Closed]	TheFazu	16	2.1K	ZOS_Bill September 2020
1 staff comment	Discussion	Waiting on an agent	serathyna	5	173	ZOS_Bill September 2020
1 staff comment	Discussion	PS4 -> XSX ESO Account due to Microsoft's Acquisition	PrimusNephilim	3	232	PrimusNephilim September 2020
1 staff comment	Discussion	Linking twitch to my eso account	Quelaan	2	22	Quelaan September 2020
1 staff comment	Discussion	Character Help [Closed]	pyxis2025	3	41	ZOS_Bill September 2020
2 staff comments	Discussion	Having Trouble Purchasing Greymoor [Closed]	ganzaeso	3	42	ZOS_Bill September 2020
	Discussion	Customer service refuses to update my country. Please help!	jazbay2	3	52	jazbay2 September 2020
1 staff comment	Discussion	support refused to change country - what to do	Nick1620	11	202	ZOS_Bill September 2020
1 staff comment	Question	Now that Zenimax is owned by Microsoft can you transfer my account from PSN to XBOX?	Collectivezen	5	312	ZOS_Bill September 2020
1 staff comment	Discussion	Where did my cancelled listings go (on guild store)?	Valn	4	5.7K	ZOS_Bill September 2020
1 staff comment	Discussion	Chapter Items Not on EU? [Closed]	Wildberryjack	3	51	ZOS_Bill September 2020
3 staff comments	Discussion	Account Banned for no reason, no actions taken despite ZOS promising to unban it [Closed]	Skyrimxz	12	351	ZOS_ConnorG September 2020
1 staff comment	Discussion	Ticket followup	sarahvhoffb14_ESO	2	32	sarahvhoffb14_ESO September 2020
1 staff comment	Discussion	1 2Game freezes up for a few seconds...then resumes normally [Closed]	raymo666	32	2.8K	ZOS_Lunar September 2020
	Question	Do you need Crowns to be able to participate in Events?	TheTreeofDoom	1	33	Taleof2Cities September 2020
	Question	Storing Items?	TheTreeofDoom	1	925	Taleof2Cities September 2020
1 staff comment	Discussion	Covid-19 is not an excuse this is the worst customer service	tgykpR	4	101	ZOS_Bill September 2020
1 staff comment	Discussion	Best way to report a crown scammer?	Arcanasx	2	63	ZOS_Bill September 2020
2 staff comments	Discussion	Can't log in to support portal - refund request.	giladmitraniprerb18_ESO	12	112	ZOS_Bill September 2020
2 staff comments	Discussion	ESO Plus Cancellation Issue	Redenator	3	315	ZOS_Bill September 2020
	Question	How do you claim or pay for someone's linked items in chat?	TheTreeofDoom	2	145	Integral1900 September 2020
	Question	Can i have my crowns transferred?	h0880	2	61	h0880 September 2020
1 staff comment	Discussion	Bought Hailcinder Mount Pack on Steam, Never Received Mount	Floofysaur	2	3.1K	ZOS_Bill September 2020
2 staff comments	Discussion	Ticket follow up	eso_user_001	4	542	ZOS_Bill September 2020
2 staff comments	Discussion	issue with claiming wrong item from level up	nightshadedark_ESO	6	61	ZOS_Bill September 2020
1 staff comment	Discussion	Can't Play New Character [Closed]	Wildberryjack	4	31	ZOS_Bill September 2020
2 staff comments	Discussion	Unfair Social Mute [Closed]	Maccari	3	64	ZOS_Bill September 2020
2 staff comments	Discussion	Kicked from server now Can’t log in PC EU [Closed]	valkyrie93	3	61	ZOS_Bill September 2020
1 staff comment	Discussion	How do I change my credit card info?	Grey17	2	63	Grey17 September 2020