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[Urgent] Missing 19,800 crowns from year subscription renewal

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TheRoamingSpirit
TheRoamingSpirit
✭✭
My account yearly subscription successfully renewed November 2nd same time as Markarth DLC release. I have slow Wifi and couldn't play until November 7th. When my download finally completed. Only I found out I don't have the 19,800 crowns added to my account. I can still access Craft bag, DLC's, ESO plus deals because I have the free statuette. I just don't have my crowns. Please fix this.
Daezagi-Jo - Khajiit - Vamp DK - Scholar/Thief/ Wizard
Zafar Medess - Dunmer (Dunmer+Bosmer Bloodline) - Blind Vamp Warden/Cyromancer - Psijic Mage, AOE Build
Siticino Callnix - Breton - Vamp Necromancer - Vaermina Cultist & Dark Brotherhood Assassin
Edonas Sagemire - Bosmer - Werewolf Nightblade - Wild & Drudic
Brestian Goldagia - Imperial - Sorcerer - Protective Bodyguard with a previous pirate history
Koruzan - Dunmer (Actually wanted to make a Dremora) - Sorcerer - Follower of Sanguine but previously enslaved by Molag Bal
My Server: PC/NA - My Username: TheRoamingSpirit
You call me Spirit, Roaming, or TRS.
  • ZOS_Bill
    ZOS_Bill
    admin
    @TheRoamingSpirit

    If you have not done so, please go ahead and start a ticket with customer support so they can assist with your missing crowns.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • TheRoamingSpirit
    TheRoamingSpirit
    ✭✭
    I got my crowns now. Just looked at my account and I have them now. Thanks. :)
    Daezagi-Jo - Khajiit - Vamp DK - Scholar/Thief/ Wizard
    Zafar Medess - Dunmer (Dunmer+Bosmer Bloodline) - Blind Vamp Warden/Cyromancer - Psijic Mage, AOE Build
    Siticino Callnix - Breton - Vamp Necromancer - Vaermina Cultist & Dark Brotherhood Assassin
    Edonas Sagemire - Bosmer - Werewolf Nightblade - Wild & Drudic
    Brestian Goldagia - Imperial - Sorcerer - Protective Bodyguard with a previous pirate history
    Koruzan - Dunmer (Actually wanted to make a Dremora) - Sorcerer - Follower of Sanguine but previously enslaved by Molag Bal
    My Server: PC/NA - My Username: TheRoamingSpirit
    You call me Spirit, Roaming, or TRS.
  • ZOS_Bill
    ZOS_Bill
    admin
    Thank you for letting us know you've gotten your crowns. With the issue now resolved we will be closing the discussion.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
This discussion has been closed.