Crown Crates no longer giftable?

Elsonso · August 2023

The_one_i_seek wrote: »

LunaFlora wrote: »

Aka_ wrote: »

So... A temporary solution isn't a solution. Do we know if they'll ever find a fix for this that can bring it back to the game?

Because right now, the temporary solution is kind of hot garbage from what I'm hearing.

of course they want to bring back regular gifting so they'll probably find a fix eventually

Trust me, they do not want it

Depends on who "they" are. The dev team probably doesn't care either way. The ToS Team probably does not want it for ToS enforcement reasons. Customer Support definitely wants it fixed so they don't have to do it for the players. The marketing and eCommerce people are probably asking for updates on the fix hourly.

Rageypoo · August 2023

I'm absolutely appauled by how far the ball has been dropped regarding this situation.

BardokRedSnow · September 2023

Lol:

Zos you have created a game that basically prints money and yet still managed to destroy it.

In two major steps.

Inb4 yall figure that out in 3 years when the player base is dead and gone.

Zyva · September 2023

all those "conspiracy" theorists who predicted this and got shouted down, just got validated.

I am so upset. I dont know what it will take now to bring back good faith with the players.

Finedaible · September 2023

My brother in Christ, you sanctioned the gifting.

Elsonso · September 2023

Finedaible wrote: »

My brother in Christ, you sanctioned the gifting.

Did they also pause the Customer Support facilitated gifting? That would be the "sanctioned" gifting, at this point, if they still allow that path.

mattaeus01b16_ESO · September 2023

Shut it down.. Shut it all down!

SHUT EVERY GOSH DARN GERBIL DOWN NOW!!

Berdusk · September 2023

I had already canceled my sub and have effectively stopped playing as a result of canceling crown crate gifting. I've barely logged in over the past two months. I was hoping the numbers would reflect this among enough players to push ZOS to turn it back on sooner rather than later. The only reason I even know about this announcement is because of Facebook.

Now this? This makes me glad I've begun playing other games.
It also enhances my awareness of how MMOs are just cash grabs and why I should continue to avoid them in the future.

Arictheana · September 2023

Wow! All gifting? Don't know whether I'm glad I went on a break or disappointed. Eh, probably both.

godoross · September 2023

godoross · September 2023

FACTA NON VERBA,

muscle_witch · September 2023

Wow, okay - this behemoth of a thread is resurrected. This is a compilation of all of the official responses to this thread dating to the original player discovery in March, formatted as best I can.

Original Thread
March 2023

March 3/Start of thread:

ZOS_JessicaFolsom wrote: »

Hi everyone! We are aware and investigating. Thank you.

March 5:

ZOS_Icy wrote: »

Greetings,

This thread has been moved to the Crown Store & ESO Plus section, as it is better suited there.

Thank you for your understanding.

March 13:

ZOS_Kevin wrote: »

Hi all, we are aware and continuing to investigate this. There are some differences between the platforms that makes our investigation a little more complex. Thank you for your patience.

March 17:

ZOS_Kevin wrote: »

Hi all, just here to follow up on my post from Monday. This issue is still being investigated. So no change has been made regarding enabling gifting. As stated before, there are some differences between the platforms that makes our investigation a little more complex. When this is resolved, we will let everyone know when gifting will be enabled again. Thank you for your patience.

March 24:

ZOS_Kevin wrote: »

oversleeps wrote: »

@ZOS_Kevin
with still no info people are beginning to think this is on purpose, to get rid of crate gifting. Can you at least confirm or deny this if you cannot give an ETA?

We are not getting rid of crate gifting. As stated before, the issue our team is working to solve is a bit complex. So it is taking a bit of time to get through. We still do not have an ETA to share, but the team is working towards solving this solution as soon as they can.

March 29:

ZOS_Kevin wrote: »

We checked in with the team this morning and they are still working out the bug here. We understand this is frustrating, especially with a new crate. They are hoping to have this resolved soon, but once we get a solid ETA, we will let everyone know.

March 30:

ZOS_Lunar wrote: »

Hello!

We've removed some posts from this thread as they violated our rules on conspiracy theories and bashing. We do not permit the bashing of individuals (including ZeniMax employees), groups, or other companies on our forums. We believe that doing so is neither constructive nor in spirit of our game and community. We understand that everyone has their own opinions they want to express, but we also want the forums to be a constructive platform for ESO and its community.

Thank you for your understanding, and please keep the Community Rules in mind when posting on the forums.

April 2023

April 3:

ZOS_Kevin wrote: »

The_one_i_seek wrote: »

any news please? @ZOS_Kevin

Unfortunately, no new updates. Still waiting to hear back when the team has a fix ready and when it will be ready to be deployed.

April 5:

ZOS_Kevin wrote: »

Hi All, this was posted in another thread today, but we wanted to share it here as well.

ZOS_Kevin wrote: »

Gadamlub14_ESO wrote: »

@ZOS_Kevin Hey man sorry to ping you, but we really need updates on the crate gifting and Gem deconstruction bugs.

No need to apologize. We're trying to get more information to relay. However, the team wants to be confident in the date for a fix before letting everyone know. In both cases, the issue has been found and the team is working toward a solution. For the gem deconstruction, we did post current next steps until the fix is live. You can see that here. Once we have a more solid timeline for a fix, we'll be sure to let everyone know.

April 6:

ZOS_Kevin wrote: »

We wanted to provide an update on the issue where Crown Crates are not currently giftable in-game on PC. We have identified the issue and are working on a fix that we hope to roll out in the next couple weeks. We appreciate everyone's patience. Once we have a date for the fix, or if it will take longer than a couple weeks, we will let you know.

April 13:

ZOS_Lunar wrote: »

Hello!

We've removed some posts from this thread for violating our rules on Bashing and Conspiracy Theories. As stated by Kevin, a fix will be coming in the next couple weeks.

We encourage you to share feedback, suggestions, and requests with us, but we expect all of our community members to refrain from resorting to insults. Thank you for your understanding, and please keep the Community Rules in mind when posting on the forums.

April 20:

ZOS_Lunar wrote: »

Hello!

We've removed some posts from this thread as they violated our rules on bashing and conspiracy theories. We understand that everyone has their own opinions they want to express, but we also want the forums to be a constructive platform for ESO and its community.

Thank you for your understanding, and please keep the Community Rules in mind when posting on the forums.

ZOS_Kevin wrote: »

Hi All,

Sorry for the delay here. I was going for the ESO celebrations and have been catching up on a lot of messages.

We are still working on getting a roll out plan for this issue. We still have a few issues pending on our end before we can issue out a date for a fix. In the meantime, we have raised the increased concern from all of you about this issue to our team working on this. We'll continue to follow up and check with the team so that we can provide an ETA as soon as we can. Thanks for your patience on this issue as we continue to work toward a solution.

April 22:

ZOS_Icy wrote: »

Greetings,

We have recently removed some unnecessary back and forth from this thread. This is a reminder to keep the discussion civil and constructive. Please keep our Community Rules in mind moving forward.

Thank you for your understanding.

April 25:

ZOS_Kevin wrote: »

Hi all, we have an update on Crown Crate gifting. Currently, the team is working on testing a few more fixes to address the issues going on with Crown Crate gifting. These tests will take a few days to complete and review. We will follow back up on Wednesday, May 3, with an update on where we are regarding a fix. As always, thank you for your patience regarding this topic.

April 26:

ZOS_Phoenix wrote: »

Greetings everyone!

We've removed a few posts from this thread as they violated our rules regarding conspiracy theories and discussing disciplinary action. We understand that everyone has their own opinions that they want to express, especially around ongoing issues, but we also want the forums to be a constructive platform for ESO and its community.

Thank you for your understanding, and please keep the Community Rules in mind when posting on the forums.

Best regards,
ZOS_Phoenix

April 27:

ZOS_Lunar wrote: »

Hello!

We've removed some posts from this thread as they violated our community rules on conspiracy theories and baiting. It’s okay and very normal to disagree with others, and even to debate, but provoking conflict, baiting, inciting, mocking, etc. is never acceptable in the official The Elder Scrolls Online community. If you do not have something constructive or meaningful to add to a discussion, we strongly recommend you refrain from posting in that thread, and find another discussion to participate in instead.

Thank you for your understanding, and please keep the Community Rules in mind when posting on the forums.

ZOS_Kevin wrote: »

Hi all. As some of you have pointed out, gifting was briefly turned back on for PC NA while we were doing some testing. It was not intentional to remain on and has since been disabled again. We'll let everyone know when gifting is back on and officially available for everyone.

May 2023

May 3:

ZOS_Kevin wrote: »

Hi All. As noted previously, we want to provide an update on the next steps toward getting Crown Crate gifting back online on PC. We currently have a prospective fix currently being tested. Once testing concludes, we will schedule a date for the fix's deploy ASAP. This fix will also include a configuration change that lowers the login timer when switching between NA and EU (or EU and NA) realms back to what it used to be. We will follow up with an update next week to update on our progress here. Thank you for your continued patience.

May 5:

ZOS_Volpe wrote: »

Greetings,

We have removed some baiting comments as well as some back and forth that was disruptive. Please ensure you are treating others with respect on the forums even when they have views that differ from your own. If there may be any questions in regards to the rules, please feel free to review them here.

Thank you for your understanding.

May 10:

ZOS_Kevin wrote: »

Hi all. We have an update regarding Crown Crate gifting and where we are in the process outlined last week. Yesterday, we deployed a fix related to the ongoing Crown Crate gifting issue. We are currently evaluating if the fix fully resolved the issue, and reviewing results as quickly as possible. We will have another update for you no later than Monday, May 15.

ZOS_Volpe wrote: »

Greetings,

As we had to remove some additional quitting and non-constructive comments from this thread, we would like to ask everyone to keep posts on the subject at hand, as well as keeping things civil and constructive.

Thank you for your understanding.

May 15:

ZOS_Kevin wrote: »

Thank you once again for your patience while we work on the issue with Crown Crate gifting. As a reminder, on May 9 we pushed a back-end update to all six realms during maintenance. While initial results look good, we are still monitoring. We will share our next update and more details with you on Monday, May 22.

ZOS_Hadeostry wrote: »

Greetings,

After removing some unnecessary back and forth from this thread, we would like everyone to keep posts on the subject at hand, civil, and constructive.

If there may be any questions in regards to the rules, please feel free to review them here

May 17:

ZOS_Volpe wrote: »

Hi.

There have been a few more baiting and bashing comments that had to be removed from this discussion. We understand your frustrations with the Crown Crates gifting issue however any discussion on the subject must remain civil, constructive, and within the rules.

Please feel free to check out the Dev Tracker, as you can see every update post we have on this issue.

Thank you for your understanding.

May 22:

ZOS_Kevin wrote: »

Hi, everyone.

We’re here to provide our weekly update on the Crown Crate gifting issue. While the fix we implemented is working as intended, we have identified an additional issue that our teams are working to resolve. This issue will take some time to investigate and resolve, so unfortunately Crown Crate gifting will remain unavailable for the foreseeable future as we work on a long-term solution.

In the meantime, we are working on a limited, temporary solution for Crown Crate gifting. We hope to have that solution in place and full details to share with you in the coming weeks. Thanks again for your continued patience as we work to resolve this issue.

ZOS_Lunar wrote: »

Hello!

We've removed some posts from this thread as they violated our rules on baiting and conspiracy theories. We understand that everyone has their own opinions they want to express, but we also want the forums to be a constructive platform for ESO and its community. We do not permit the bashing of individuals (including ZeniMax employees), groups, or other companies on our forums. We believe that doing so is neither constructive nor in spirit of our game and community.

Thank you for your understanding, and please keep the Community Rules in mind when posting on the forums.

May 23:

ZOS_Lunar wrote: »

Hello!

We would like to remind everyone that while it's understandable to be frustrated or upset, we do ask that you keep all disagreements civil, constructive, and on-topic. We do not permit the bashing of individuals (including ZeniMax employees), groups, or other companies on our forums. We've gone ahead and removed these posts as they violated our Community Rules.

We also do not allow "quitting" posts, as these generally aren't constructive and add nothing to the conversation.

Thank you for your understanding, and please keep the Community Rules in mind when posting on the forums.

May 24:

ZOS_Lunar wrote: »

Hello!

Once again, we would like to remind those participating in this thread that we expect all messages to follow our Community Rules. It’s okay to disagree and debate, but we do ask that you keep all disagreements civil, constructive, and on-topic. If a discussion gets heated and turns into a debate, remember that you should stick to debating the post and/or thread topic. It is never appropriate to resort to personal comments or jabs about those participating in the thread discussion.

Thank you for your understanding, and please keep the Community Rules in mind when posting on the forums.

May 30:

ZOS_Kevin wrote: »

Hi, everyone. At this time, we have no major updates regarding Crown Crate Gifting. We are actively working on the temporary solution to the Crown Crate gifting. We are also exploring our options for a more permanent fix. We'll follow up on the week of June 12th with more information. As always, thank you for your continued patience.

June 2023

June 16:

ZOS_Kevin wrote: »

Hi, everyone. At this time, we have no major updates regarding Crown Crate Gifting. We are actively working on the temporary solution to the Crown Crate gifting. We are also exploring our options for a more permanent fix. We'll follow up on the week of June 12th with more information. As always, thank you for your continued patience.

June 18:

ZOS_Icy wrote: »

Greetings,

We have removed some insulting back and forth that was disruptive. Please ensure you are treating others with respect on the forums even when they have views that differ from your own.

June 22:

ZOS_Lunar wrote: »

Hi there!

After some review, we would like to remind everyone that all posts should be kept civil, constructive, and within the guidelines of the community rules we have in place. It’s okay to disagree and debate on the official ESO forums, but we do ask that you keep all disagreements civil, constructive, and on-topic. If a discussion gets heated and turns into a debate, remember that you should stick to debating the post and/or thread topic. It is never appropriate to resort to personal comments or jabs about those participating in the thread discussion.

Thank you for your understanding, and please keep the Community Rules in mind when posting on the forums.

June 23:

ZOS_Kevin wrote: »

Hi all. We wanted to provide a quick update here to close out the week. We are in the final stages of getting the temporary solution for Crown Crate Gifting finalized. We are getting the necessary checks from various teams to make sure the process is ready. Once we clear that hurdle, we will have details for the program and a date for when it will go live.

We are also taking the feedback outlined here regarding communication and relaying those to our teams. Thanks for your continued feedback and patience surrounding this issue.

June 29:

ZOS_Lunar wrote: »

Greetings everyone!

We've removed some posts from this thread as they violated our rules on Baiting and Discussing Disciplinary Actions. We understand that everyone has their own opinions they want to express, but we also want the forums to be a constructive platform for ESO and its community.

If you ever have questions or concerns about a disciplinary action or decision we have made on the ESO forums, or wish to appeal a forum warning or infraction you’ve received, we ask that you please contact https://help.elderscrollsonline.com/ to do so (please specify that you are contacting about a forum-related inquiry or appeal). We are happy to discuss and review specific moderation-related actions with you, but we do not allow discussion of any moderation actions or decisions on our forums.

Thank you for your understanding, and please keep the Community Rules in mind when posting on the forums.

July 2023

July 6:

ZOS_Kevin wrote: »

Hi All, we just provided an update in a new thread due to a new issue presented. You can find that post here.

More important for the people in this thread, our temporary solution for crown crate gifting is going live on July 13th. We will have rules and guidelines available then.

July 13:

ZOS_Lunar wrote: »

Greetings everyone!

We've removed some posts from this thread as they violated our rules on baiting and misinformation. We understand that everyone has their own opinions they want to express, but we also want the forums to be a constructive platform for ESO and its community.

Thank you for your understanding, and please keep the Community Rules in mind when posting on the forums.

ZOS_Kevin wrote: »

Hi All, thought this was posted here already, but it was in my drafts.

Just wanted to share that the guidelines for the temporary solution to Crown Crate Gifting is live. You can find the guidelines here. https://forums.elderscrollsonline.com/en/discussion/638375/crown-crate-gifting-temporary-solution-process

Links to other threads related to this issue:
Crown Crate Gifting Fraudulent Activity On Consoles
Crown Crate Gifting Temporary Solution Process
Disabling crown gifting is a bad idea
Issue Where Some Players Cannot Claim Remaining Gifted Crown Store Items

theendoftheriver · September 2023

Originally posted in the wrong thread.

So I advertised a crown giveaway awhile back on my stream. I was leveling an arcanist in a special stream I had chosen based on "Twitch analytics". The stream was a bomb, but I did get my arcanist to level 50 in about 4 hours using only discovery experience and master writs. I didn't have anyone win the giveaway, but still it made for a fun time and a good video. That said, as as growing stream account, this is terrible news. I had just reached affiliate and was going to double down on some crowm giveaways with crowns from my subscription. I had intended to instead gift the crowns to my guild, which is the bulk of my stream's content, but now I'm unable to do that. I don't think they will ever fix this

Arictheana · September 2023

Wow six months already. So I'm betting on it being at least a whole year before we get any type of gifting back. We should do a poll.

Aorys · October 2023

what about crown crates? @ZOS_Kevin?

ZOS_Kevin · October 2023

Hi All, for the latest information regarding Crown Gifting and Crown Crates, please refer to our October Update thread, linked here. https://forums.elderscrollsonline.com/en/discussion/644559/crown-store-gifting-update-october-2023

We are going to close this thread down, now that a solution is in place.