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Crown Crate Gifting Temporary Solution Process

ZOS_Kevin
ZOS_Kevin
Community Manager
Hi all, we are following up on the temporary solution to Crown Crate gifting we have been working on for all platforms. If you want to gift Crown Crates through your preferred platform you may now request assistance facilitating Crown Crates gifting transactions through our Customer Support team.

Steps to Submit a Gift Request:
  1. Visit help.elderscrollsonline.com.
  2. Log into the account the gift will be sent from (no exceptions will be made).
  3. Select the following from the category options:
  4. Billing > Your Platform Of Choice > I have a question about a sale / offer. > I want to gift Crown Crates to a friend.
  5. Enter the “UserID/SteamID/Gamertag/PSNID” of the Gift Recipient
  6. Enter the “Character Name” receiving the Crown Crate gift.
  7. Select from the listed Crown Crate bundles.
  8. Click Submit.

Please note that there are some requirements and restrictions with this system, as it is intended specifically for those who want to gift Crown Crates to friends and guildmates on the same megaserver platforms. To be eligible to take part in this system, you must meet the following requirements:
  • You must have at least one level 50 character.
  • Your account must be in good standing (no violations in the last 6 months).
  • Your account must be at least 90 days old.
  • You must be gifting to a player on the same megaserver platform.

Lastly, you may only gift Crown Crates that are currently available in the Crown Store at the time of your request.

This temporary solution will be available for players as of today, July 13th, 2023.

We hope this will help those who would like to resume gifting Crown Crates to friends and guildmates in ESO. Once we find a permanent solution to the current fraudulent behavior issue related to Crown Crate gifting and verify the solution is working, we will update everyone. Thank you, and as always, thanks for your continued patience on this issue.

*This program is not to be used for "gold for Crowns" nor "Crowns for gold. As of right now, it is strictly to facilitate a player using crowns to gift crown crates to another player.
Edited by ZOS_Kevin on October 10, 2023 5:43PM
Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
Staff Post
  • Susan_Sto
    Susan_Sto
    ✭✭✭
    For PC users does it make a difference selecting between Steam or Windows?

    For example, can you only gift to a fellow Steam user or vice versa?
  • Levi_the_Defiler
    how long will the whole process take?
  • Necrotech_Master
    Necrotech_Master
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    ✭✭✭✭
    how long will the whole process take?

    my guess since it has to go through support would be "24-48 hours" since they likely will have to vet the person your trying to gift to for "legal reasons"
    plays PC/NA
    handle @Necrotech_Master
    active player since april 2014
  • Necrotech_Master
    Necrotech_Master
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    ✭✭✭✭
    MachineGod wrote: »
    The terms "friends and guildmates" is used a lot here. Does this rule out selling crown crates to players that you don't consider to fall under the aforementioned?

    im not sure they would have a way to verify that unless they stated the person has to be in a guild you are in, or on your friend list

    i personally dont see a lot of randoms doing crown selling if the buyer wants crates because of this convoluted process needed to actually send the crates, and the fact that there would likely be a huge delay

    i also am not sure if they are going to get bombarded by people all submitting support tickets trying to gift crates, since i assume thats like 90% of what people sell crowns for is crates
    plays PC/NA
    handle @Necrotech_Master
    active player since april 2014
  • Wolf_Eye
    Wolf_Eye
    ✭✭✭✭✭
    I appreciate that ZOS staff were willing to have a temporary fix. Thank you! <3
  • KAT0MI
    KAT0MI
    ✭✭
    ZOS_Kevin wrote: »
    Hi all, we are following up on the temporary solution to Crown Crate gifting we have been working on for all platforms. If you want to gift Crown Crates through your preferred platform you may now request assistance facilitating Crown Crates gifting transactions through our Customer Support team.

    Steps to Submit a Gift Request:
    1. Visit help.elderscrollsonline.com.
    2. Log into the account the gift will be sent from (no exceptions will be made).
    3. Select the following from the category options:
    4. Billing > Your Platform Of Choice > I have a question about a sale / offer. > I want to gift Crown Crates to a friend.
    5. Enter the “UserID/SteamID/Gamertag/PSNID” of the Gift Recipient
    6. Enter the “Character Name” receiving the Crown Crate gift.
    7. Select from the listed Crown Crate bundles.
    8. Click Submit.

    Please note that there are some requirements and restrictions with this system, as it is intended specifically for those who want to gift Crown Crates to friends and guildmates on the same megaserver platforms. To be eligible to take part in this system, you must meet the following requirements:
    • You must have at least one level 50 character.
    • Your account must be in good standing (no violations in the last 6 months).
    • Your account must be at least 90 days old.
    • You must be gifting to a player on the same megaserver platform.

    Lastly, you may only gift Crown Crates that are currently available in the Crown Store at the time of your request.

    This temporary solution will be available for players as of today, July 13th, 2023.

    We hope this will help those who would like to resume gifting Crown Crates to friends and guildmates in ESO. Once we find a permanent solution to the current fraudulent behavior issue related to Crown Crate gifting and verify the solution is working, we will update everyone. Thank you, and as always, thanks for your continued patience on this issue.

    This is amazing news I was afraid we would have to discontinue our guild appreciation gifts because of this on console.
    PS4/PS5 NA | GM of Great House Indoril | PSN: XKat0m1x | Proud Member of Alok-Dilon Alliance (AD Alliance)
  • Arunei
    Arunei
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    ✭✭✭
    I bet the people who were claiming that Crate gifting was broken because ZOS was purposefully removing the feature feel really silly now.

    Thanks for the work-around, but now the question remains on whether the Crates that were available while this issue was going on will be brought back at all or not.
    Character List [RP and PvE]:
    Stands-Against-Death: Argonian Magplar Healer - Crafter
    Krisiel: Redguard Stamsorc DPS - Literally crazy Werewolf, no like legit insane. She nuts
    Kiju Veran: Khajiit Stamblade DPS - Ex-Fighters Guild Suthay who likes to punch things, nicknamed Tinykat
    Niralae Elsinal: Altmer Stamsorc DPS - Young Altmer with way too much Magicka
    Sarah Lacroix: Breton Magsorc DPS - Fledgling Vampire who drinks too much water
    Slondor: Nord Tankblade - TESified verson of Slenderman
    Marius Vastino: Imperial <insert role here> - Sarah's apathetic sire who likes to monologue
    Delthor Rellenar: Dunmer Magknight DPS - Sarah's ex who's a certified psychopath
    Lirawyn Calatare: Altmer Magplar Healer - Traveling performer and bard who's 101% vanilla bean
    Gondryn Beldeau: Breton Tankplar - Sarah's Mages Guild mentor and certified badass old person
    Gwendolyn Jenelle: Breton Magplar Healer - Friendly healer with a coffee addiction
    Soliril Larethian- Altmer Magblade DPS - Blind alchemist who uses animals to see and brews plagues in his spare time
    Tevril Rallenar: Dunmer Stamcro DPS - Delthor's "special" younger brother who raises small animals as friends
    Celeroth Calatare: Bosmer <insert role here> - Shapeshifting Bosmer with enough sass to fill Valenwood

    PC - NA - EP - CP1000+
    Avid RPer. Hit me up in-game @Ras_Lei if you're interested in getting together for some arr-pee shenanigans!
  • Wolf_Eye
    Wolf_Eye
    ✭✭✭✭✭
    Arunei wrote: »
    I bet the people who were claiming that Crate gifting was broken because ZOS was purposefully removing the feature feel really silly now.

    Thanks for the work-around, but now the question remains on whether the Crates that were available while this issue was going on will be brought back at all or not.

    ZOS might be waiting until they have a permanent fix in place before bringing back rounds of crates, as it would probably be easier than having customer service have to deal with huge influxes in crate gift requests.
  • Kiyakotari
    Kiyakotari
    ✭✭✭✭✭
    So the temporary solution is to go back to the system that we had in place before the Crown Store had a gifting option available in it? Yeah, that's about what I expected. Disappointed it took so long to sort out, and hopefully it won't take 3-5+ days like it did in the past. Surprised by the friends and guildies restrictions, but I guess that must be due to whatever the fraud problem is.

    So, as others have asked, will we get Ragebound Crates back for a bit, so we can use this system to buy some?
  • Tyrant_Tim
    Tyrant_Tim
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    ✭✭
    Thanks for the speed on this, as an Xbox player I had no idea how many crates we were going to miss out on, when in fact we won’t miss any. 😁
  • The_one_i_seek
    The_one_i_seek
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    @Kiyakotari there is no friends and guildies restrictions
  • Wolf_Eye
    Wolf_Eye
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    ZOS_Kevin wrote: »
    Susan_Sto wrote: »
    For PC users does it make a difference selecting between Steam or Windows?

    For example, can you only gift to a fellow Steam user or vice versa?

    Steam and Windows matters does matter here. You will need to be in the same environment. It's a limitation of working between different storefronts.

    I was wondering if you could clarify this. So, if I had friends on PC who wanted to gift me crates, I would have to make sure that they also have the game through Steam like me. Correct?

    Also, would we need to use the SteamID (for the gift recipient) as opposed to the in-game ID (your ESO @ -name) if we were on Steam?
    Edited by Wolf_Eye on July 13, 2023 7:44PM
  • Katheriah
    Katheriah
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    ✭✭✭
    Arunei wrote: »
    I bet the people who were claiming that Crate gifting was broken because ZOS was purposefully removing the feature feel really silly now.

    I don't, because it doesn't sound like a workaround that's nice for people that sell crowns for gold in zonechat. I buy a lot of crown crates, but almost none of them with crowns since I find them too expensive. ;)
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    Wolf_Eye wrote: »
    I was wondering if you could clarify this. So, if I had friends on PC who wanted to gift me crates, I would have to make sure that they also have the game through Steam like me. Correct?

    That is correct. We know this is not ideal, but due to storefront policy, we could not work around this.

    Wolf_Eye wrote: »
    Also, would we need to use the SteamID (for the gift recipient) as opposed to the in-game ID (your ESO @ -name) if we were on Steam?

    Yes, this is correct as well.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • Sythen88411
    Sythen88411
    ✭✭✭✭
    @ZOS_Kevin how long will it take to receive crates? Eta on that?
  • Wolf_Eye
    Wolf_Eye
    ✭✭✭✭✭
    ZOS_Kevin wrote: »
    Wolf_Eye wrote: »
    I was wondering if you could clarify this. So, if I had friends on PC who wanted to gift me crates, I would have to make sure that they also have the game through Steam like me. Correct?

    That is correct. We know this is not ideal, but due to storefront policy, we could not work around this.

    Wolf_Eye wrote: »
    Also, would we need to use the SteamID (for the gift recipient) as opposed to the in-game ID (your ESO @ -name) if we were on Steam?

    Yes, this is correct as well.

    Thank you. I appreciate this info. :)
  • Susan_Sto
    Susan_Sto
    ✭✭✭
    Hi Kevin, thanks for the clarifications.

    Regarding "Please note that there are some requirements and restrictions with this system, as it is intended specifically for those who want to gift Crown Crates to friends and guildmates on the same megaserver platforms."

    So the Gifter can only be a player that the Giftee is in the same guild or are already friends with?

    No randoms from zonechat?
    Edited by Susan_Sto on July 13, 2023 9:16PM
  • WiseSky
    WiseSky
    ✭✭✭✭✭
    ✭✭
    ZOS_Kevin wrote: »
    Hi all, we are following up on the temporary solution to Crown Crate gifting we have been working on for all platforms. If you want to gift Crown Crates through your preferred platform you may now request assistance facilitating Crown Crates gifting transactions through our Customer Support team.

    Steps to Submit a Gift Request:
    1. Visit help.elderscrollsonline.com.
    2. Log into the account the gift will be sent from (no exceptions will be made).
    3. Select the following from the category options:
    4. Billing > Your Platform Of Choice > I have a question about a sale / offer. > I want to gift Crown Crates to a friend.
    5. Enter the “UserID/SteamID/Gamertag/PSNID” of the Gift Recipient
    6. Enter the “Character Name” receiving the Crown Crate gift.
    7. Select from the listed Crown Crate bundles.
    8. Click Submit.

    Please note that there are some requirements and restrictions with this system, as it is intended specifically for those who want to gift Crown Crates to friends and guildmates on the same megaserver platforms. To be eligible to take part in this system, you must meet the following requirements:
    • You must have at least one level 50 character.
    • Your account must be in good standing (no violations in the last 6 months).
    • Your account must be at least 90 days old.
    • You must be gifting to a player on the same megaserver platform.

    Lastly, you may only gift Crown Crates that are currently available in the Crown Store at the time of your request.

    This temporary solution will be available for players as of today, July 13th, 2023.

    We hope this will help those who would like to resume gifting Crown Crates to friends and guildmates in ESO. Once we find a permanent solution to the current fraudulent behavior issue related to Crown Crate gifting and verify the solution is working, we will update everyone. Thank you, and as always, thanks for your continued patience on this issue.

    7b62kw3oaw6l.png

    How will people log in if they have a steam account? I was only given an account for the forums and cant log into the system you have spoken off.

    And also, can you please explain how people from STEAM can gift to a player who has the official game ?
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    List of Immersion Addons
  • Necrotech_Master
    Necrotech_Master
    ✭✭✭✭✭
    ✭✭✭✭
    WiseSky wrote: »
    ZOS_Kevin wrote: »
    Hi all, we are following up on the temporary solution to Crown Crate gifting we have been working on for all platforms. If you want to gift Crown Crates through your preferred platform you may now request assistance facilitating Crown Crates gifting transactions through our Customer Support team.

    Steps to Submit a Gift Request:
    1. Visit help.elderscrollsonline.com.
    2. Log into the account the gift will be sent from (no exceptions will be made).
    3. Select the following from the category options:
    4. Billing > Your Platform Of Choice > I have a question about a sale / offer. > I want to gift Crown Crates to a friend.
    5. Enter the “UserID/SteamID/Gamertag/PSNID” of the Gift Recipient
    6. Enter the “Character Name” receiving the Crown Crate gift.
    7. Select from the listed Crown Crate bundles.
    8. Click Submit.

    Please note that there are some requirements and restrictions with this system, as it is intended specifically for those who want to gift Crown Crates to friends and guildmates on the same megaserver platforms. To be eligible to take part in this system, you must meet the following requirements:
    • You must have at least one level 50 character.
    • Your account must be in good standing (no violations in the last 6 months).
    • Your account must be at least 90 days old.
    • You must be gifting to a player on the same megaserver platform.

    Lastly, you may only gift Crown Crates that are currently available in the Crown Store at the time of your request.

    This temporary solution will be available for players as of today, July 13th, 2023.

    We hope this will help those who would like to resume gifting Crown Crates to friends and guildmates in ESO. Once we find a permanent solution to the current fraudulent behavior issue related to Crown Crate gifting and verify the solution is working, we will update everyone. Thank you, and as always, thanks for your continued patience on this issue.

    7b62kw3oaw6l.png

    How will people log in if they have a steam account? I was only given an account for the forums and cant log into the system you have spoken off.

    And also, can you please explain how people from STEAM can gift to a player who has the official game ?

    that should use the same login that you would have used to link to your steam account, you still have to have an ESO account even if you play through steam so you can link the accounts
    plays PC/NA
    handle @Necrotech_Master
    active player since april 2014
  • spartan62893_ESO
    I have a question about those of us that have purchased ESO on, and off of Steam. My account, for instance, is linked to a Steam account, and I primarily play through the platform. I'm curious how it would work if I wanted to gift crates to someone who also has an independent ESO account, and then later wanted to gift to someone who also plays through Steam. Would I be able to gift to either of these people?
  • defcon.dealer1b14_ESO
    defcon.dealer1b14_ESO
    ✭✭✭✭
    @ZOS_Kevin

    Hey bro, Is this limited to only guildmates and ppl on our friends list?
    I'm offended that ur offended....

    PC NA
    PSN NA
  • joergino
    joergino
    ✭✭✭✭✭
    WiseSky wrote: »
    How will people log in if they have a steam account? I was only given an account for the forums and cant log into the system you have spoken off.

    And also, can you please explain how people from STEAM can gift to a player who has the official game ?

    Didn't you get a confirmation mail from ZOS to your email account when you originally created your Steam account? I started out on Steam, too, and I definitely got such a mail and could use the account data to log in at the website to send a ticket.

    As for your question regarding gifting crates from your Steam account to someone not on Steam - that was answered a couple of posts above. It's impossible due to different store fronts being involved.

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