Maintenance for the week of November 25:
• PC/Mac: NA and EU megaservers for maintenance – November 25, 4:00AM EST (9:00 UTC) - 7:00AM EST (12:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• PlayStation®: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• PC/Mac: NA and EU megaservers for maintenance – November 25, 4:00AM EST (9:00 UTC) - 7:00AM EST (12:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• PlayStation®: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
Crown Crates no longer giftable?
-
ZOS_KevinCommunity ManagerHi All, we just provided an update in a new thread due to a new issue presented. You can find that post here.
More important for the people in this thread, our temporary solution for crown crate gifting is going live on July 13th. We will have rules and guidelines available then.Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter12 -
ForzaRammer✭✭✭✭✭
✭Hi All, we just provided an update in a new thread due to a new issue presented. You can find that post here.
More important for the people in this thread, our temporary solution for crown crate gifting is going live on July 13th. We will have rules and guidelines available then.
Can you answer in 1 word if the problem is related to loot box laws in some countries?0 -
muscle_witch✭✭✭✭The fact that the temporary fix is going to have "rules and guidelines" bodes poorly
Also no, under no circumstances is ZOS going to bring back any missed crates or offer any kind of compensation. (Source: the fact that every single instance of the question being asked has been steadfastly ignored)Edited by muscle_witch on July 8, 2023 2:55PM4 -
muscle_witch✭✭✭✭A timeline of the bug/dev response, for anyone who'd like a tl;dr-ish compilation (now with formatting!) (Sorry for the double post, just clicked that it's July now - Happy Belated Four Month Anniversary to everyone!)
March 2023March 3/Start of thread:ZOS_JessicaFolsom wrote: »Hi everyone! We are aware and investigating. Thank you.
March 5:Greetings,
This thread has been moved to the Crown Store & ESO Plus section, as it is better suited there.
Thank you for your understanding.
March 13:Hi all, we are aware and continuing to investigate this. There are some differences between the platforms that makes our investigation a little more complex. Thank you for your patience.
March 17:Hi all, just here to follow up on my post from Monday. This issue is still being investigated. So no change has been made regarding enabling gifting. As stated before, there are some differences between the platforms that makes our investigation a little more complex. When this is resolved, we will let everyone know when gifting will be enabled again. Thank you for your patience.
March 24:oversleeps wrote: »@ZOS_Kevin
with still no info people are beginning to think this is on purpose, to get rid of crate gifting. Can you at least confirm or deny this if you cannot give an ETA?
We are not getting rid of crate gifting. As stated before, the issue our team is working to solve is a bit complex. So it is taking a bit of time to get through. We still do not have an ETA to share, but the team is working towards solving this solution as soon as they can.
March 29:We checked in with the team this morning and they are still working out the bug here. We understand this is frustrating, especially with a new crate. They are hoping to have this resolved soon, but once we get a solid ETA, we will let everyone know.
March 30:Hello!
We've removed some posts from this thread as they violated our rules on conspiracy theories and bashing. We do not permit the bashing of individuals (including ZeniMax employees), groups, or other companies on our forums. We believe that doing so is neither constructive nor in spirit of our game and community. We understand that everyone has their own opinions they want to express, but we also want the forums to be a constructive platform for ESO and its community.
Thank you for your understanding, and please keep the Community Rules in mind when posting on the forums.
April 2023April 3:The_one_i_seek wrote: »any news please? @ZOS_Kevin
Unfortunately, no new updates. Still waiting to hear back when the team has a fix ready and when it will be ready to be deployed.
April 5:Hi All, this was posted in another thread today, but we wanted to share it here as well.Gadamlub14_ESO wrote: »@ZOS_Kevin Hey man sorry to ping you, but we really need updates on the crate gifting and Gem deconstruction bugs.
No need to apologize. We're trying to get more information to relay. However, the team wants to be confident in the date for a fix before letting everyone know. In both cases, the issue has been found and the team is working toward a solution. For the gem deconstruction, we did post current next steps until the fix is live. You can see that here. Once we have a more solid timeline for a fix, we'll be sure to let everyone know.
April 6:We wanted to provide an update on the issue where Crown Crates are not currently giftable in-game on PC. We have identified the issue and are working on a fix that we hope to roll out in the next couple weeks. We appreciate everyone's patience. Once we have a date for the fix, or if it will take longer than a couple weeks, we will let you know.
April 13:Hello!
We've removed some posts from this thread for violating our rules on Bashing and Conspiracy Theories. As stated by Kevin, a fix will be coming in the next couple weeks.
We encourage you to share feedback, suggestions, and requests with us, but we expect all of our community members to refrain from resorting to insults. Thank you for your understanding, and please keep the Community Rules in mind when posting on the forums.
April 20:Hello!
We've removed some posts from this thread as they violated our rules on bashing and conspiracy theories. We understand that everyone has their own opinions they want to express, but we also want the forums to be a constructive platform for ESO and its community.
Thank you for your understanding, and please keep the Community Rules in mind when posting on the forums.Hi All,
Sorry for the delay here. I was going for the ESO celebrations and have been catching up on a lot of messages.
We are still working on getting a roll out plan for this issue. We still have a few issues pending on our end before we can issue out a date for a fix. In the meantime, we have raised the increased concern from all of you about this issue to our team working on this. We'll continue to follow up and check with the team so that we can provide an ETA as soon as we can. Thanks for your patience on this issue as we continue to work toward a solution.
April 22:Greetings,
We have recently removed some unnecessary back and forth from this thread. This is a reminder to keep the discussion civil and constructive. Please keep our Community Rules in mind moving forward.
Thank you for your understanding.
April 25:Hi all, we have an update on Crown Crate gifting. Currently, the team is working on testing a few more fixes to address the issues going on with Crown Crate gifting. These tests will take a few days to complete and review. We will follow back up on Wednesday, May 3, with an update on where we are regarding a fix. As always, thank you for your patience regarding this topic.
April 26:ZOS_Phoenix wrote: »Greetings everyone!
We've removed a few posts from this thread as they violated our rules regarding conspiracy theories and discussing disciplinary action. We understand that everyone has their own opinions that they want to express, especially around ongoing issues, but we also want the forums to be a constructive platform for ESO and its community.
Thank you for your understanding, and please keep the Community Rules in mind when posting on the forums.
Best regards,
ZOS_Phoenix
April 27:Hello!
We've removed some posts from this thread as they violated our community rules on conspiracy theories and baiting. It’s okay and very normal to disagree with others, and even to debate, but provoking conflict, baiting, inciting, mocking, etc. is never acceptable in the official The Elder Scrolls Online community. If you do not have something constructive or meaningful to add to a discussion, we strongly recommend you refrain from posting in that thread, and find another discussion to participate in instead.
Thank you for your understanding, and please keep the Community Rules in mind when posting on the forums.Hi all. As some of you have pointed out, gifting was briefly turned back on for PC NA while we were doing some testing. It was not intentional to remain on and has since been disabled again. We'll let everyone know when gifting is back on and officially available for everyone.
May 2023May 3:Hi All. As noted previously, we want to provide an update on the next steps toward getting Crown Crate gifting back online on PC. We currently have a prospective fix currently being tested. Once testing concludes, we will schedule a date for the fix's deploy ASAP. This fix will also include a configuration change that lowers the login timer when switching between NA and EU (or EU and NA) realms back to what it used to be. We will follow up with an update next week to update on our progress here. Thank you for your continued patience.
May 5:Greetings,
We have removed some baiting comments as well as some back and forth that was disruptive. Please ensure you are treating others with respect on the forums even when they have views that differ from your own. If there may be any questions in regards to the rules, please feel free to review them here.
Thank you for your understanding.
May 10:Hi all. We have an update regarding Crown Crate gifting and where we are in the process outlined last week. Yesterday, we deployed a fix related to the ongoing Crown Crate gifting issue. We are currently evaluating if the fix fully resolved the issue, and reviewing results as quickly as possible. We will have another update for you no later than Monday, May 15.Greetings,
As we had to remove some additional quitting and non-constructive comments from this thread, we would like to ask everyone to keep posts on the subject at hand, as well as keeping things civil and constructive.
Thank you for your understanding.
May 15:Thank you once again for your patience while we work on the issue with Crown Crate gifting. As a reminder, on May 9 we pushed a back-end update to all six realms during maintenance. While initial results look good, we are still monitoring. We will share our next update and more details with you on Monday, May 22.ZOS_Hadeostry wrote: »Greetings,
After removing some unnecessary back and forth from this thread, we would like everyone to keep posts on the subject at hand, civil, and constructive.
If there may be any questions in regards to the rules, please feel free to review them here
May 17:Hi.
There have been a few more baiting and bashing comments that had to be removed from this discussion. We understand your frustrations with the Crown Crates gifting issue however any discussion on the subject must remain civil, constructive, and within the rules.
Please feel free to check out the Dev Tracker, as you can see every update post we have on this issue.
Thank you for your understanding.
May 22:Hi, everyone.
We’re here to provide our weekly update on the Crown Crate gifting issue. While the fix we implemented is working as intended, we have identified an additional issue that our teams are working to resolve. This issue will take some time to investigate and resolve, so unfortunately Crown Crate gifting will remain unavailable for the foreseeable future as we work on a long-term solution.
In the meantime, we are working on a limited, temporary solution for Crown Crate gifting. We hope to have that solution in place and full details to share with you in the coming weeks. Thanks again for your continued patience as we work to resolve this issue.Hello!
We've removed some posts from this thread as they violated our rules on baiting and conspiracy theories. We understand that everyone has their own opinions they want to express, but we also want the forums to be a constructive platform for ESO and its community. We do not permit the bashing of individuals (including ZeniMax employees), groups, or other companies on our forums. We believe that doing so is neither constructive nor in spirit of our game and community.
Thank you for your understanding, and please keep the Community Rules in mind when posting on the forums.
May 23:Hello!
We would like to remind everyone that while it's understandable to be frustrated or upset, we do ask that you keep all disagreements civil, constructive, and on-topic. We do not permit the bashing of individuals (including ZeniMax employees), groups, or other companies on our forums. We've gone ahead and removed these posts as they violated our Community Rules.
We also do not allow "quitting" posts, as these generally aren't constructive and add nothing to the conversation.
Thank you for your understanding, and please keep the Community Rules in mind when posting on the forums.
May 24:Hello!
Once again, we would like to remind those participating in this thread that we expect all messages to follow our Community Rules. It’s okay to disagree and debate, but we do ask that you keep all disagreements civil, constructive, and on-topic. If a discussion gets heated and turns into a debate, remember that you should stick to debating the post and/or thread topic. It is never appropriate to resort to personal comments or jabs about those participating in the thread discussion.
Thank you for your understanding, and please keep the Community Rules in mind when posting on the forums.
May 30:Hi, everyone. At this time, we have no major updates regarding Crown Crate Gifting. We are actively working on the temporary solution to the Crown Crate gifting. We are also exploring our options for a more permanent fix. We'll follow up on the week of June 12th with more information. As always, thank you for your continued patience.
June 2023June 16:Hi, everyone. At this time, we have no major updates regarding Crown Crate Gifting. We are actively working on the temporary solution to the Crown Crate gifting. We are also exploring our options for a more permanent fix. We'll follow up on the week of June 12th with more information. As always, thank you for your continued patience.
June 18:Greetings,
We have removed some insulting back and forth that was disruptive. Please ensure you are treating others with respect on the forums even when they have views that differ from your own.
June 22:Hi there!
After some review, we would like to remind everyone that all posts should be kept civil, constructive, and within the guidelines of the community rules we have in place. It’s okay to disagree and debate on the official ESO forums, but we do ask that you keep all disagreements civil, constructive, and on-topic. If a discussion gets heated and turns into a debate, remember that you should stick to debating the post and/or thread topic. It is never appropriate to resort to personal comments or jabs about those participating in the thread discussion.
Thank you for your understanding, and please keep the Community Rules in mind when posting on the forums.
June 23:Hi all. We wanted to provide a quick update here to close out the week. We are in the final stages of getting the temporary solution for Crown Crate Gifting finalized. We are getting the necessary checks from various teams to make sure the process is ready. Once we clear that hurdle, we will have details for the program and a date for when it will go live.
We are also taking the feedback outlined here regarding communication and relaying those to our teams. Thanks for your continued feedback and patience surrounding this issue.
June 29:Greetings everyone!
We've removed some posts from this thread as they violated our rules on Baiting and Discussing Disciplinary Actions. We understand that everyone has their own opinions they want to express, but we also want the forums to be a constructive platform for ESO and its community.
If you ever have questions or concerns about a disciplinary action or decision we have made on the ESO forums, or wish to appeal a forum warning or infraction you’ve received, we ask that you please contact https://help.elderscrollsonline.com/ to do so (please specify that you are contacting about a forum-related inquiry or appeal). We are happy to discuss and review specific moderation-related actions with you, but we do not allow discussion of any moderation actions or decisions on our forums.
Thank you for your understanding, and please keep the Community Rules in mind when posting on the forums.
July 2023July 6:Hi All, we just provided an update in a new thread due to a new issue presented. You can find that post here.
More important for the people in this thread, our temporary solution for crown crate gifting is going live on July 13th. We will have rules and guidelines available then.1 -
Darzaka✭✭✭@ZOS_Kevin
Are you going to bring back the crates people missed due to this bug? A simple yes or no would suffice.7 -
kyatos_binarini✭✭✭yay they fixed it at last (maybe?).
Strange thing happened to me today: The Grand Prognosticator predicted free guar/torchbug/another "useful" non-combat pet. And i have no idea why
Edited by kyatos_binarini on July 10, 2023 12:04PM2 -
irswat✭✭✭✭Its fixed?The Lord Jesus Christ saved me from sin and darkness. His love has transformed me so that I am a new creature in Him. May you find Him too, and experience His richness and goodness!0
-
Kiyakotari✭✭✭✭✭Besessenes wrote: »
News is that they're going to implement a "temporary solution" on July 13th. More information on what that entails (how it will work, rules, limitations, etc) will be made available on that date. As far as we know, it will only be available on PC-NA and PC-EU at first, because the problem didn't present on console servers until after they had the solution almost ready to go on PC servers. It's not a fix, but whatever it is, it'll allow some kind of access to crate gifting. There's another thread about it, and there's a link to that thread earlier in this one.2 -
Katzenzunge✭✭✭Yeah, I saw that as well. I thought the question about it being fixed yet was in relation to the live from yesterday, so that's what I meant by no news on that front. Thanks for the recap!0 -
ZOS_LunaradminGreetings everyone!
We've removed some posts from this thread as they violated our rules on baiting and misinformation. We understand that everyone has their own opinions they want to express, but we also want the forums to be a constructive platform for ESO and its community.
Thank you for your understanding, and please keep the Community Rules in mind when posting on the forums.The Elder Scrolls Online - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site1 -
ZOS_KevinCommunity ManagerHi All, thought this was posted here already, but it was in my drafts.
Just wanted to share that the guidelines for the temporary solution to Crown Crate Gifting is live. You can find the guidelines here. https://forums.elderscrollsonline.com/en/discussion/638375/crown-crate-gifting-temporary-solution-process
Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter3 -
muscle_witch✭✭✭✭I have never been so glad that I cancelled my plus subscription as the day I found out that the "temporary fix" that took over four months to put in place is just going back to the old system that worked poorly and everyone hated having to deal with, except now it's even harder.
16 -
Kiyakotari✭✭✭✭✭Not only that, but people who comply with the "temporary solution" are still having their tickets rejected, with the only explanation being that it's a "TOS violation."
4 -
vsrs_au✭✭✭✭✭
✭✭✭
It probably took that long to implement because you can't just reorganise people into different job roles in a week or two. Remember that actual people will have to process these gifting requests, so they will have had their new (possibly part time?) roles explained to them, and have had some training in the roles. Also, part of that 4 months was possibly ZOS looking for an automatic (coded) solution, before they decided on the temporary procedural solution.muscle_witch wrote: »I have never been so glad that I cancelled my plus subscription as the day I found out that the "temporary fix" that took over four months to put in place is just going back to the old system that worked poorly and everyone hated having to deal with, except now it's even harder.PC(Steam) / EU / play from Melbourne, Australia / avg ping 3900 -
muscle_witch✭✭✭✭
It probably took that long to implement because you can't just reorganise people into different job roles in a week or two. Remember that actual people will have to process these gifting requests, so they will have had their new (possibly part time?) roles explained to them, and have had some training in the roles. Also, part of that 4 months was possibly ZOS looking for an automatic (coded) solution, before they decided on the temporary procedural solution.muscle_witch wrote: »I have never been so glad that I cancelled my plus subscription as the day I found out that the "temporary fix" that took over four months to put in place is just going back to the old system that worked poorly and everyone hated having to deal with, except now it's even harder.
Based on the thread where people are reporting their experiences trying to use the new system, I would say that you are being overly and unwarrantedly generous with your expectations of what actually went into the implementation of this.10 -
LunaFlora✭✭✭✭✭
✭✭✭✭any updates?
https://forums.elderscrollsonline.com/en/discussion/638375/crown-crate-gifting-temporary-solution-process/p1miaow! i'm Luna ( she/her ).
🌸*throws cherry blossom on you*🌸
"Eagles advance, traveler! And may the Green watch and keep you."
🦬🦌🐰
PlayStation and PC EU.
LunaLolaBlossom on psn.
LunaFloraBlossom on pc.0 -
Aka_✭✭✭✭✭So... A temporary solution isn't a solution. Do we know if they'll ever find a fix for this that can bring it back to the game?
Because right now, the temporary solution is kind of hot garbage from what I'm hearing.1 -
LunaFlora✭✭✭✭✭
✭✭✭✭So... A temporary solution isn't a solution. Do we know if they'll ever find a fix for this that can bring it back to the game?
Because right now, the temporary solution is kind of hot garbage from what I'm hearing.
of course they want to bring back regular gifting so they'll probably find a fix eventuallymiaow! i'm Luna ( she/her ).
🌸*throws cherry blossom on you*🌸
"Eagles advance, traveler! And may the Green watch and keep you."
🦬🦌🐰
PlayStation and PC EU.
LunaLolaBlossom on psn.
LunaFloraBlossom on pc.0 -
The_one_i_seek✭✭✭So... A temporary solution isn't a solution. Do we know if they'll ever find a fix for this that can bring it back to the game?
Because right now, the temporary solution is kind of hot garbage from what I'm hearing.
of course they want to bring back regular gifting so they'll probably find a fix eventually
Trust me, they do not want it
2 -
LunaFlora✭✭✭✭✭
✭✭✭✭The_one_i_seek wrote: »So... A temporary solution isn't a solution. Do we know if they'll ever find a fix for this that can bring it back to the game?
Because right now, the temporary solution is kind of hot garbage from what I'm hearing.
of course they want to bring back regular gifting so they'll probably find a fix eventually
Trust me, they do not want it
and why do you believe zos would not want crown crate gifting fixed?miaow! i'm Luna ( she/her ).
🌸*throws cherry blossom on you*🌸
"Eagles advance, traveler! And may the Green watch and keep you."
🦬🦌🐰
PlayStation and PC EU.
LunaLolaBlossom on psn.
LunaFloraBlossom on pc.1
This discussion has been closed.