Update 41 is now available for testing on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/categories/pts

Crown Store Gifting Update – October 2023

ZOS_Kevin
ZOS_Kevin
Community Manager
Following up on Studio Director Matt Firor’s message last month about the current and future status of Crown Store Gifting, we are moving forward with re-enabling this functionality for eligible players at the account level. In this post, we will detail what to expect.

In September, we temporarily disabled Crown Store gifting due to a rapidly growing issue of “bad actors” using various fraudulent means to amass crowns without paying for them, then using them in turn to sell Crown Store items to players for real-world cash outside of the game client. That said, we recognize that gifting is a meaningful part of our community, and we are in the process of manually re-enabling Crown Store gifting access for select players who meet our specific criteria. This work will be complete tomorrow, October 11, during the maintenance window from 09:00 AM ET to 12:00 PM ET.

Gifting eligibility is determined by an evolving list of factors including but not limited to the account being at least 180 days past its first login and previous engagement with in-game features. You may check if you have access to gifting in-game via the Crown Store as well as via your billing history page in the ESO account center. If you have access to Crown Store gifting, you will see “Allow Crown Store Gifting” in your billing history. If you try to send a gift via the in-game Crown Store and do not have access, you will see a “Gifting Locked” pop-up message. Please note that we are exploring better ways to display this information in-game in the future, such as updating the Gifting Tutorial.

If you do not have access to Crown Store gifting after it is re-enabled on October 11, 2023, and wish for a review of your account, please visit https://help.elderscrollsonline.com and submit a Customer Support ticket. Please choose the Billing / Purchase / Code category then Platform > I have a question about a sale / offer > I want to send gift items from this account.

We appreciate everyone’s understanding and patience while we get this solution up and running. Multiple teams have worked long hours to evaluate the best technical solutions that we could stand up in a reasonably short time, while also prioritizing the Crown Store gifting player experience. We are dedicated to continuing to explore ways to make this better and reduce fraudulent activity in ESO. Thanks again for being a part of our community and for your continued support.
Edited by ZOS_Kevin on December 4, 2023 3:47PM
Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
Staff Post
  • sparxys
    sparxys
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    Massive slay
    Danke for the update 😩
    Gib me funny itemz 💅 slay 💅
  • PieMaster1
    PieMaster1
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    Kevin da man
  • Destai
    Destai
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    ZOS_Kevin wrote: »
    Following up on Studio Director Matt Firor’s message last month about the current and future status of Crown Store Gifting, we are moving forward with re-enabling this functionality for eligible players at the account level. In this post, we will detail what to expect.

    Gifting eligibility is determined by an evolving list of factors including but not limited to the account being at least 180 days past its first login and previous engagement with in-game features. You may check if you have access to gifting in-game via the Crown Store as well as via your billing history page in the ESO account center. If you have access to Crown Store gifting, you will see “Allow Crown Store Gifting” in your billing history. If you try to send a gift via the in-game Crown Store and do not have access, you will see a “Gifting Locked” pop-up message. Please note that we are exploring better ways to display this information in-game in the future, such as updating the Gifting Tutorial.

    Thanks for the update! Can this "list of factors" please be communicated upfront? That might be helpful in cutting down on some confusion and resulting support tickets. I understand it's evolving, but it'd be good to get more baseline beyond the one factor you shared.
  • LunaFlora
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    nice! Looking forward to this :3
    miaow! i'm Luna ( she/her ).

    🌸*throws cherry blossom on you*🌸
    "Eagles advance, traveler! And may the Green watch and keep you."
    🦬🦌🐰
    PlayStation and PC EU.
    LunaLolaBlossom on psn.
    LunaFloraBlossom on pc.
  • Dagoth_Rac
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    ZOS_Kevin wrote: »
    You may check if you have access to gifting in-game via the Crown Store as well as via your billing history page in the ESO account center.

    Should we able to see this now on billing page? Or will it not be visible until tomorrow after maintenance?

  • heinousmoz
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    Is it just account maintenance or full server maintenance? There's no banner up yet.
  • Aorys
    Aorys
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    what about crown crates? I only need this info so I can free up my disc and reinstall eso
  • Four_Fingers
    Four_Fingers
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    So, if I have a beta monkey and the senche tiger for subbing uninterrupted for one year on PC and transferred to console when it launched, I should be ok right?
    Wow 10 years. lol
  • Kirawolfe
    Kirawolfe
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    Thanks for the update, it's appreciated.
  • Darkmage1337
    Darkmage1337
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    Thank you for the update, Kevin, as well as to the teams that worked diligently on a viable solution to this issue.
    Hopefully this solution works out well and there will not be further issues in the future. Anyways, fingers crossed!
    ESO Platform/Region: PC/NA. ESO ID: @Darkmage1337
    GM of Absolute Virtue. Co-GM of Absolute Vice. 8-time Former Emperor, out of 13 characters. 3 Templars, 3 Sorcerers, 2 Nightblades, 2 Dragonknights, 1 Warden. 1 Necromancer, and 1 Arcanist. The Ebonheart Pact: The Dark-Mage (Former Emperor), The Undying Nightshade, The Moonlit-Knight, The Killionaire (Former Emperor), Swims-Among-Slaughterfish (Former Emperor), The Undead Mage, and The Dark-Warlock. The Aldmeri Dominion: The Dawn-Bringer (Former Empress), The Ironwood Kid (Former Emperor), and The Storm-Sword. The Daggerfall Covenant: The Storm-Shield (Former Empress), The Savage-Beast, and The Burning-Crusader CP: 1,800.
  • meekmiko
    meekmiko
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    Does this also mean that Crates will be giftable again? :o
    Or will they still be disabled while everything else is giftable again?
    🌟PC/NA CP1900+ [Been playing since 2016]
    vMA / vVH / vDSA / vBRP / vAA HM / vSO HM / vHRC HM / vMoL HM / vHoF HM / vAS+1& +1 / vCR+2 / vSS / vRG
    • 🌩️ ⚔️ EP - Jessamine Seed-Nightrun, Dro-m'Athra Destroyer / Bosmer StamSorc (DPS) -Main DPS-
    • ☀️ 🛡️ EP - Mihi'Mai-Ra, Plague of Peryite / Khajiit StamPlar (Tank) -Main Tank-
    • ☀️ ✨ EP - Lady Lapa'au, The Magnanimous / Khajiit MagPlar (Healer) -Main Healer-
    • 🌩️ ☄️ EP - Ra'venk, Style Master / Khajiit MagSorc (DPS)
    • 🗡️ ⚔️ EP - Bird gra-Shuzgub, Forge Breaker / Orc StamBlade (DPS)
    • 🗡️ ✨ EP - Blades-at-the-Ready, Witch / Argonian MagBlade (Healer)
    • ☀️ ⚔️ EP - Lady Fortuna the Blessed, Grand Champion / Imperial StamPlar (DPS)
    • 🔥 🛡️ EP - Plays-in Volcanoes, Mystic / Argonian StamDK (Tank)
    • 💀 ☄️ EP - Ko'shamari the Doomweaver, Dovahkriid / Khajiit MagNecro (DPS)
    • 🌱 ✨ EP - Sorvete, Countess / Khajiit StamDen (Healer)
    • 🔥 🏹 EP - Falora Veloth, The Merciless / Dunmer StamDK (DPS)
    • 🌩️ 🛡️ AD - Shimmers-with-Static, Spark of Vengeance / Argonian StamSorc (Tank)
    • ☀️ ⚔️ EP - Amarri-do the Magnificent, Clan Mother / Khajiit StamPlar (DPS)
    • 🌩️ ⚔️ EP - Z'majii-dar the Quick, Battlegrounds Butcher / Khajiit StamSorc (DPS)
    • 🔥 ⚔️ EP - Habasi the Glamorous, Seeker of Artifacts / Khajiit StamDK (DPS)
    • ❄️ 🛡️ EP - Elísabet Skull-Smasher, Thane of Falkreath / Nord StamDen (Tank)
    • 🗡️ 🛡️ EP - Yana-la the Iron Lotus, Silver Knight / Khajiit StamBlade (Tank)
    • 👁️ ☄️ EP - Mog gra-Ushug the Scholar, Master Historian / Orc MagCanist (DPS)
    • 👁️ 🔨 EP - Mamaea the Sledgehammer, Alpha Predator / Khajiit StamCanist (DPS)
    • 👁️ 🏹 AD - Danegor Lichenhollow, Lord / Bosmer StamCanist (DPS)
    • & I only dabble on the PC/EU server sometimes
    • 🗡️ ⚔️ AD - Jessamine Seed-Nightrun / Bosmer StamBlade (DPS)
    • 🌩️ ⚔️ EP - Sings-a-Song-of-Storms / Argonian StamSorc (DPS)
    • ☀️ ☄️ DC - Mog gra-Yarzol the Fair / Orc MagPlar (DPS)
    • 🌱 ⚔️ AD - Mamaea the Sledgehammer / Khajiit StamDen (DPS)
    • 🗡️ ⚔️ AD - Pashet the Nimble / Khajiit StamBlade (DPS)
    • 🔥 🏹☄️ EP - Furoni the Ember / Dunmer HybridDK (DPS)
    • 💀 ⚔️ AD - Dro'Vashpar the Corrupted / Khajiit StamPlar (DPS)
    • 🌩️ ☄️ EP - Steals-Many-Hearts / Argonian MagSorc (DPS)
  • Destai
    Destai
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    ZOS_Kevin wrote: »
    Destai wrote: »
    Thanks for the update! Can this "list of factors" please be communicated upfront? That might be helpful in cutting down on some confusion and resulting support tickets. I understand it's evolving, but it'd be good to get more baseline beyond the one factor you shared.

    We are not publishing the full criteria list as that just gives a roadmap for bad actors to look like real players. If you are not initially eligible, you are welcome to contact Customer Support after we re-enable Crown Store gifting functionality tomorrow.

    Oh, ok, thanks for letting us know! Thanks for the hard work getting this back up and running.
  • Katheriah
    Katheriah
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  • heinousmoz
    heinousmoz
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    Thanks for confirming that Kevin.
  • DragonRacer
    DragonRacer
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    PC and console together or will anything be staggered (only asking because I know how updates can be)?
    PS5 NA. GM of The PTK's - a free trading guild (CP 500+). Also a werewolf, bites are free when they're available. PSN = DragonRacer13
  • FantasticFreddie
    FantasticFreddie
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    Excellent! In time for the current crown listings!
  • Wolf_Eye
    Wolf_Eye
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    Is it that case that both the gifter and the recipient need to have all the requirements fulfilled or is it just the gifter (the person buying the gift)?
  • Tyrant_Tim
    Tyrant_Tim
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    Thank you!!! Literally the day before my birthday on the 12th, great timing! lol
    Edited by Tyrant_Tim on October 10, 2023 6:14PM
  • Taracmeden
    Taracmeden
    Soul Shriven
    I am not seeing the " I want to send gift items from this account" option.
    All I see is "Was this an offer on ElderScrollsOnline.com?", "Where did you learn about this offer?", and "Please provide a link to the offer or the name of the place where you saw it."
  • Taracmeden
    Taracmeden
    Soul Shriven
    Sorry for the double post. Was it supposed to be enabled today since the post was from yesterday? Or is gifting being reenabled tomorrow?
  • Wolf_Eye
    Wolf_Eye
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    Taracmeden wrote: »
    Sorry for the double post. Was it supposed to be enabled today since the post was from yesterday? Or is gifting being reenabled tomorrow?

    The post was released today. The post date is a bit misleading since ZOS reps can create posts earlier than when they post them; so, likely, Kevin made the post yesterday but did not release it to the public until today (likely to have time to make sure the post was perfectly edited and double checked)

    Also, the post itself specifies Oct 11 (which is tomorrow).

    ~
    Edited by Wolf_Eye on October 10, 2023 6:56PM
  • CrashTest
    CrashTest
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    Thank you!
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