The issues related to logging in to the European Xbox megaserver have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!

Crown Store Gifting Update – October 2023

ZOS_Kevin
ZOS_Kevin
Community Manager
Following up on Studio Director Matt Firor’s message last month about the current and future status of Crown Store Gifting, we are moving forward with re-enabling this functionality for eligible players at the account level. In this post, we will detail what to expect.

In September, we temporarily disabled Crown Store gifting due to a rapidly growing issue of “bad actors” using various fraudulent means to amass crowns without paying for them, then using them in turn to sell Crown Store items to players for real-world cash outside of the game client. That said, we recognize that gifting is a meaningful part of our community, and we are in the process of manually re-enabling Crown Store gifting access for select players who meet our specific criteria. This work will be complete tomorrow, October 11, during the maintenance window from 09:00 AM ET to 12:00 PM ET.

Gifting eligibility is determined by an evolving list of factors including but not limited to the account being at least 180 days past its first login and previous engagement with in-game features. You may check if you have access to gifting in-game via the Crown Store as well as via your billing history page in the ESO account center. If you have access to Crown Store gifting, you will see “Allow Crown Store Gifting” in your billing history. If you try to send a gift via the in-game Crown Store and do not have access, you will see a “Gifting Locked” pop-up message. Please note that we are exploring better ways to display this information in-game in the future, such as updating the Gifting Tutorial.

If you do not have access to Crown Store gifting after it is re-enabled on October 11, 2023, and wish for a review of your account, please visit https://help.elderscrollsonline.com and submit a Customer Support ticket. Please choose the Billing / Purchase / Code category then Platform > I have a question about a sale / offer > I want to send gift items from this account.

We appreciate everyone’s understanding and patience while we get this solution up and running. Multiple teams have worked long hours to evaluate the best technical solutions that we could stand up in a reasonably short time, while also prioritizing the Crown Store gifting player experience. We are dedicated to continuing to explore ways to make this better and reduce fraudulent activity in ESO. Thanks again for being a part of our community and for your continued support.
Edited by ZOS_Kevin on December 4, 2023 3:47PM
Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
Staff Post
  • sparxys
    sparxys
    ✭✭
    Massive slay
    Danke for the update 😩
    Gib me funny itemz 💅 slay 💅
  • PieMaster1
    PieMaster1
    ✭✭✭✭
    Kevin da man
  • Destai
    Destai
    ✭✭✭✭✭
    ✭✭✭
    ZOS_Kevin wrote: »
    Following up on Studio Director Matt Firor’s message last month about the current and future status of Crown Store Gifting, we are moving forward with re-enabling this functionality for eligible players at the account level. In this post, we will detail what to expect.

    Gifting eligibility is determined by an evolving list of factors including but not limited to the account being at least 180 days past its first login and previous engagement with in-game features. You may check if you have access to gifting in-game via the Crown Store as well as via your billing history page in the ESO account center. If you have access to Crown Store gifting, you will see “Allow Crown Store Gifting” in your billing history. If you try to send a gift via the in-game Crown Store and do not have access, you will see a “Gifting Locked” pop-up message. Please note that we are exploring better ways to display this information in-game in the future, such as updating the Gifting Tutorial.

    Thanks for the update! Can this "list of factors" please be communicated upfront? That might be helpful in cutting down on some confusion and resulting support tickets. I understand it's evolving, but it'd be good to get more baseline beyond the one factor you shared.
  • LunaFlora
    LunaFlora
    ✭✭✭✭✭
    ✭✭✭✭
    nice! Looking forward to this :3
    miaow! i'm Luna ( she/her ).

    🌸*throws cherry blossom on you*🌸
    "Eagles advance, traveler! And may the Green watch and keep you."
    🦬🦌🐰
    PlayStation and PC EU.
    LunaLolaBlossom on psn.
    LunaFloraBlossom on pc.
  • Dagoth_Rac
    Dagoth_Rac
    ✭✭✭✭✭
    ✭✭✭✭✭
    ZOS_Kevin wrote: »
    You may check if you have access to gifting in-game via the Crown Store as well as via your billing history page in the ESO account center.

    Should we able to see this now on billing page? Or will it not be visible until tomorrow after maintenance?

  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    Dagoth_Rac wrote: »
    ZOS_Kevin wrote: »
    You may check if you have access to gifting in-game via the Crown Store as well as via your billing history page in the ESO account center.

    Should we able to see this now on billing page? Or will it not be visible until tomorrow after maintenance?

    Tomorrow, after maintenance.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • heinousmoz
    heinousmoz
    ✭✭✭✭
    Is it just account maintenance or full server maintenance? There's no banner up yet.
  • Aorys
    Aorys
    ✭✭✭✭
    what about crown crates? I only need this info so I can free up my disc and reinstall eso
  • Four_Fingers
    Four_Fingers
    ✭✭✭✭✭
    So, if I have a beta monkey and the senche tiger for subbing uninterrupted for one year on PC and transferred to console when it launched, I should be ok right?
    Wow 10 years. lol
  • Kirawolfe
    Kirawolfe
    ✭✭✭✭✭
    Thanks for the update, it's appreciated.
  • Darkmage1337
    Darkmage1337
    ✭✭✭✭✭
    Thank you for the update, Kevin, as well as to the teams that worked diligently on a viable solution to this issue.
    Hopefully this solution works out well and there will not be further issues in the future. Anyways, fingers crossed!
    ESO Platform/Region: PC/NA. ESO ID: @Darkmage1337
    GM of Absolute Virtue. Co-GM of Absolute Vice. 8-time Former Emperor, out of 13 characters. 3 Templars, 3 Sorcerers, 2 Nightblades, 2 Dragonknights, 1 Warden. 1 Necromancer, and 1 Arcanist. The Ebonheart Pact: The Dark-Mage (Former Emperor), The Undying Nightshade, The Moonlit-Knight, The Killionaire (Former Emperor), Swims-Among-Slaughterfish (Former Emperor), The Undead Mage, and The Dark-Warlock. The Aldmeri Dominion: The Dawn-Bringer (Former Empress), The Ironwood Kid (Former Emperor), and The Storm-Sword. The Daggerfall Covenant: The Storm-Shield (Former Empress), The Savage-Beast, and The Burning-Crusader CP: 1,900.
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    Destai wrote: »
    Thanks for the update! Can this "list of factors" please be communicated upfront? That might be helpful in cutting down on some confusion and resulting support tickets. I understand it's evolving, but it'd be good to get more baseline beyond the one factor you shared.

    We are not publishing the full criteria list as that just gives a roadmap for bad actors to look like real players. If you are not initially eligible, you are welcome to contact Customer Support after we re-enable Crown Store gifting functionality tomorrow.

    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • meekmiko
    meekmiko
    ✭✭✭✭✭
    Does this also mean that Crates will be giftable again? :o
    Or will they still be disabled while everything else is giftable again?
    🌟PC/NA CP2025+ [Been playing since 2016]
    ✨🐪JUSTICE FOR APEX CAMELS 🐪✨ Bring 'em back, ZOS!
    vMA / vVH / vDSA / vBRP / vAA HM / vSO HM / vHRC HM / vMoL HM / vHoF HM / vAS+1 & +1 / vCR+2 / vSS / vKA/ vRG
    • 🌩️ 🏹 EP - Jessamine Seed-Nightrun, Dro-m'Athra Destroyer / Bosmer StamSorc (DPS) -Main DPS-
    • ☀️ 🛡️ EP - Mihi'Mai-Ra, Plague of Peryite / Khajiit StamPlar (Tank) -Main Tank-
    • ☀️ ✨ EP - Lady Lapa'au, The Magnanimous / Khajiit MagPlar (Healer) -Main Healer-
    • 🌩️ ☄️ EP - Ra'venk, Style Master / Khajiit MagSorc (DPS)
    • 🗡️ ⚔️ EP - Bird gra-Shuzgub, Forge Breaker / Orc StamBlade (DPS)
    • 🗡️ ✨ EP - Blades-at-the-Ready, Witch / Argonian MagBlade (Healer)
    • ☀️ ⚔️ EP - Lady Fortuna the Blessed, Grand Champion / Imperial StamPlar (DPS)
    • 🔥 🛡️ EP - Plays-in Volcanoes, Mystic / Argonian StamDK (Tank)
    • 💀 ☄️ EP - Ko'shamari the Doomweaver, Dovahkriid / Khajiit MagNecro (DPS)
    • 🌱 ✨ EP - Sorvete, Countess / Khajiit StamDen (Healer)
    • 🔥 🏹 EP - Falora Veloth, The Merciless / Dunmer StamDK (DPS)
    • 🌩️ 🛡️ AD - Shimmers-with-Static, Spark of Vengeance / Argonian StamSorc (Tank)
    • ☀️ ⚔️ EP - Amarri-do the Magnificent, Clan Mother / Khajiit StamPlar (DPS)
    • 🌩️ ⚔️ EP - Z'majii-dar the Quick, Battlegrounds Butcher / Khajiit StamSorc (DPS)
    • 🔥 ⚔️ EP - Habasi the Glamorous, Seeker of Artifacts / Khajiit StamDK (DPS)
    • 🗡️ 🛡️ EP - Yana-la the Iron Lotus, Silver Knight / Khajiit StamBlade (Tank)
    • 👁️ ☄️ EP - Mog gra-Ushug the Scholar, Master Historian / Orc MagCanist (DPS)
    • 👁️ 🛡️ EP - Mamaea the Sledgehammer, Alpha Predator / Khajiit StamCanist (Tank)
    • 👁️ 🏹 EP - Elsyiir Lichenhollow, Lady / Bosmer StamCanist (DPS)
    • 💀 🛡️ EP - Vashpurri-do the Corrupt, Alpha Predator / Khajiit StamNecro (Tank)
    • & I only dabble on the PC/EU server sometimes:
    • 🗡️ ⚔️ AD - Jessamine Seed-Nightrun / Bosmer StamBlade (DPS)
    • 🌩️ ⚔️ EP - Sings-a-Song-of-Storms / Argonian StamSorc (DPS)
    • 🗡️ ☄️ DC - Helainie the Shadebringer / Breton MagBlade (DPS)
    • 🌩️ ☄️ EP - Steals-Many-Hearts / Argonian MagSorc (DPS)
    • 🗡️ ⚔️ AD - Pashet the Nimble / Khajiit StamBlade (DPS)
    • 🔥 🏹☄️ EP - Furoni the Ember / Dunmer HybridDK (DPS)
    • 👁️ ☄️ EP - Am-Kesh / Argonian MagCanist (DPS)
    • 🔥 ⚔️ AD - Eldrinthr the Flame-Heart / Bosmer StamDK (DPS)
    • 👁️ ☄️ AD - Bajaa the Blackened Beast / Khajiit MagNecro (DPS)
    • 💀 ⚔️ AD - Vashpurri-do the Corrupt / Khajiit StamNecro (DPS)
  • Destai
    Destai
    ✭✭✭✭✭
    ✭✭✭
    ZOS_Kevin wrote: »
    Destai wrote: »
    Thanks for the update! Can this "list of factors" please be communicated upfront? That might be helpful in cutting down on some confusion and resulting support tickets. I understand it's evolving, but it'd be good to get more baseline beyond the one factor you shared.

    We are not publishing the full criteria list as that just gives a roadmap for bad actors to look like real players. If you are not initially eligible, you are welcome to contact Customer Support after we re-enable Crown Store gifting functionality tomorrow.

    Oh, ok, thanks for letting us know! Thanks for the hard work getting this back up and running.
  • Katheriah
    Katheriah
    ✭✭✭✭✭
    ✭✭✭
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    heinousmoz wrote: »
    Is it just account maintenance or full server maintenance? There's no banner up yet.

    There will be no downtime for maintenance. So you should not see any impact to accessing ESO.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • heinousmoz
    heinousmoz
    ✭✭✭✭
    Thanks for confirming that Kevin.
  • DragonRacer
    DragonRacer
    ✭✭✭✭✭
    ✭✭
    PC and console together or will anything be staggered (only asking because I know how updates can be)?
    PS5 NA. GM of The PTK's - a free trading guild (CP 500+). Also a werewolf, bites are free when they're available. PSN = DragonRacer13
  • ikzaa
    ikzaa
    ✭✭✭✭
    Destai wrote: »
    ZOS_Kevin wrote: »
    Following up on Studio Director Matt Firor’s message last month about the current and future status of Crown Store Gifting, we are moving forward with re-enabling this functionality for eligible players at the account level. In this post, we will detail what to expect.

    Gifting eligibility is determined by an evolving list of factors including but not limited to the account being at least 180 days past its first login and previous engagement with in-game features. You may check if you have access to gifting in-game via the Crown Store as well as via your billing history page in the ESO account center. If you have access to Crown Store gifting, you will see “Allow Crown Store Gifting” in your billing history. If you try to send a gift via the in-game Crown Store and do not have access, you will see a “Gifting Locked” pop-up message. Please note that we are exploring better ways to display this information in-game in the future, such as updating the Gifting Tutorial.

    Thanks for the update! Can this "list of factors" please be communicated upfront?

    Playing the clarinet badly.
    Waving your flashlight back and forth really fast.
    Eating or holding cubed cheese; sliced cheese is ok.
    Stomping around.
    Wearing a hoop skirt.
    Wearing clown shoes.
    Wearing a sombrero in a goofy fashion.
    Screeching like a chimpanzee.
    Edited by ikzaa on October 10, 2023 5:03PM
  • FantasticFreddie
    FantasticFreddie
    ✭✭✭✭✭
    ✭✭✭
    Excellent! In time for the current crown listings!
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    PC and console together or will anything be staggered (only asking because I know how updates can be)?

    Everything at once. So everyone should be good to go after tomorrow.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • Wolf_Eye
    Wolf_Eye
    ✭✭✭✭✭
    Is it that case that both the gifter and the recipient need to have all the requirements fulfilled or is it just the gifter (the person buying the gift)?
  • Wolf_Eye
    Wolf_Eye
    ✭✭✭✭✭
    ZOS_Kevin wrote: »
    Destai wrote: »
    Thanks for the update! Can this "list of factors" please be communicated upfront? That might be helpful in cutting down on some confusion and resulting support tickets. I understand it's evolving, but it'd be good to get more baseline beyond the one factor you shared.

    We are not publishing the full criteria list as that just gives a roadmap for bad actors to look like real players. If you are not initially eligible, you are welcome to contact Customer Support after we re-enable Crown Store gifting functionality tomorrow.

    I think that's fair and prudent.
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    meekmiko wrote: »
    Does this also mean that Crates will be giftable again? :o
    Or will they still be disabled while everything else is giftable again?

    Crown Crate gifting is part of this, so you will be able to gift those again.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • Tyrant_Tim
    Tyrant_Tim
    ✭✭✭✭✭
    ✭✭
    Thank you!!! Literally the day before my birthday on the 12th, great timing! lol
    Edited by Tyrant_Tim on October 10, 2023 6:14PM
  • Taracmeden
    Taracmeden
    Soul Shriven
    I am not seeing the " I want to send gift items from this account" option.
    All I see is "Was this an offer on ElderScrollsOnline.com?", "Where did you learn about this offer?", and "Please provide a link to the offer or the name of the place where you saw it."
  • Taracmeden
    Taracmeden
    Soul Shriven
    Sorry for the double post. Was it supposed to be enabled today since the post was from yesterday? Or is gifting being reenabled tomorrow?
  • Wolf_Eye
    Wolf_Eye
    ✭✭✭✭✭
    Taracmeden wrote: »
    Sorry for the double post. Was it supposed to be enabled today since the post was from yesterday? Or is gifting being reenabled tomorrow?

    The post was released today. The post date is a bit misleading since ZOS reps can create posts earlier than when they post them; so, likely, Kevin made the post yesterday but did not release it to the public until today (likely to have time to make sure the post was perfectly edited and double checked)

    Also, the post itself specifies Oct 11 (which is tomorrow).

    ~
    Edited by Wolf_Eye on October 10, 2023 6:56PM
  • CrashTest
    CrashTest
    ✭✭✭✭✭
    Thank you!
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    Wolf_Eye wrote: »
    Taracmeden wrote: »
    Sorry for the double post. Was it supposed to be enabled today since the post was from yesterday? Or is gifting being reenabled tomorrow?

    The post was released today. The post date is a bit misleading since ZOS reps can create posts earlier than when they post them; so, likely, Kevin made the post yesterday but did not release it to the public until today (likely to have time to make sure the post was perfectly edited and double checked)

    Also, the post itself specifies Oct 11 (which is tomorrow).

    ~

    Bingo
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
Sign In or Register to comment.