Maintenance for the week of June 29:
• [IN PROGRESS] NA megaservers for patch maintenance – June 29, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
• [IN PROGRESS] EU megaservers for patch maintenance – June 29, 8:00 UTC (4:00AM EDT) - 16:00 UTC (12:00PM EDT)

General Help

Find assistance for in-game and account issues.

Staff	Icon	Subject	Author	Replies	Views	Most Recent
1 staff comment	Question	Customer support response time?	fizzybeef	1	63	ZOS_CouchTato March 5
	Discussion	The Prismatic Core - "Find Aelif" part BUGGED Again!	skyh	3	88	RexyCat March 1
	Discussion	Ticket # 260203-003454 - 100+ Dry Run on Sash Lead - Account Flag Investigation	Haruki_Ishi	14	451	SolarRune February 23
	Discussion	Change Account Region	hodgodeb17_ESO	0	144	hodgodeb17_ESO February 20
1 staff comment	Discussion	Being Blocked by the ESO & Bethesda Support account on X(formerly Twitter) [Closed]	Lord_Archaic	1	262	ZOS_GregoryV February 17
	Discussion	Can’t get crown store gifting unlocked	Hekatia	8	374	freespirit February 17
3 staff comments	Discussion	Refund Request	TheDarkKnight0818	4	257	ZOS_CouchTato February 16
1 staff comment	Question	Gifting Ticket Not Showing Up	PsithuricTimbre	1	81	ZOS_Kraken February 11
1 staff comment	Discussion	Account restricted [Closed]	Wallar333	1	152	ZOS_Hadeostry February 5
2 staff comments	Discussion	Ticket goes unanswered for almost a week	Moonspawn	9	293	imPDA February 3
	Discussion	Dialogue text/audio mismatch - happens regurlarly since Solstice?	SirIronclad	0	12	SirIronclad January 31
1 staff comment	Discussion	HELP! Ticket for Account Ban	harvardbutterfly13ub17_ESO	3	203	harvardbutterfly13ub17_ESO January 28
1 staff comment	Discussion	How to reach Support of billing error	shadoza	11	188	freespirit January 27
	Discussion	Back to the game - cannot access account	Mathea	2	52	reazea January 27
	Discussion	Account was banned, no replies from support	Seperatist	1	212	harvardbutterfly13ub17_ESO January 26
1 staff comment	Discussion	Forgotten Security Answer and Password	sebbong	2	63	ZOS_CouchTato January 19
1 staff comment	Discussion	Cannot change the password or the security question	vivo19	2	41	ZOS_CouchTato January 19
1 staff comment	Discussion	Tech support auto-replies	AD42	4	221	ZOS_Icy January 6
1 staff comment	Discussion	No longer able to access Solstice; "Locked Content" messge.	illutian	4	435	Soarora December 2025
1 staff comment	Discussion	Waiting on log-in ticket.	Noxy	3	81	ZOS_CouchTato December 2025
	Discussion	So, linking Steam account is one way route, won't be able to relink to another?	Ermiq	0	128	Ermiq December 2025
1 staff comment	Discussion	Amazon Prime Account Link	Taryn57	3	312	ZOS_Icy December 2025
	Discussion	ESO Store broken?	Wise_Will	0	41	Wise_Will December 2025
	Discussion	Account Suspended	Torment	15	408	Daoin December 2025
1 staff comment	Discussion	Social ban ?	Ellander	1	142	ZOS_CouchTato December 2025
2 staff comments	Discussion	1 2Please need help [Closed]	doctorosen	42	2.5K	ZOS_Hadeostry December 2025
	Discussion	Can't redeem DLC Key	SirDeLis	8	276	Ermiq December 2025
1 staff comment	Discussion	How long does it take for ESO to review a ticket?	chickenbob2	1	72	ZOS_CouchTato November 2025
3 staff comments	Discussion	Ticket goes unanswered for more than 96 hours	Moonspawn	7	473	Moonspawn November 2025
	Discussion	My account was false banned for farming materials	percept	0	101	percept November 2025