Maintenance for the week of July 27:
• [COMPLETE] NA megaservers for maintenance – July 27, 6:00AM EDT (10:00 UTC) - 11:00AM EDT (15:00 UTC)
• [COMPLETE] EU megaservers for maintenance – July 27, 10:00 UTC (6:00AM EDT) - 15:00 UTC (11:00AM EDT)

General Help

Find assistance for in-game and account issues.

Staff	Icon	Subject	Author	Replies	Views	Most Recent
2 staff comments	Discussion	No reply from customer support	ankeor	4	308	ZOS_Icy March 28
	Discussion	Request for clarification -> Ban	CommunistBanker721	2	231	CommunistBanker721 March 22
	Discussion	Account Permanently Banned Without Warning – No Access to Appeal Status or Support Response	AnnJu2811	18	1.2K	CommunistBanker721 March 21
	Discussion	"NO VIOLATIONS FOUND" I asked to speak to a manager or higher up. Still waiting to talk with someone	eternalshockcable	0	119	eternalshockcable March 19
	Question	Can you wear a Major Adornment with a Helmet?	EDAboii	2	65	EDAboii March 16
1 staff comment	Discussion	Account Help	christianmccownb14_ESO	8	299	ZOS_CouchTato March 16
	Discussion	is it me, or is it that something going on in the support section?	eternalshockcable	1	141	Murineen March 16
	Discussion	Can't activate code	hodgodeb17_ESO	6	360	hodgodeb17_ESO March 15
	Question	Returning Player from high isle	evious	4	147	RexyCat March 13
3 staff comments	Discussion	Social Ban	Raffazz	11	445	eternalshockcable March 13
1 staff comment	Question	Customer support response time?	fizzybeef	1	66	ZOS_CouchTato March 5
	Discussion	The Prismatic Core - "Find Aelif" part BUGGED Again!	skyh	3	93	RexyCat March 1
	Discussion	Ticket # 260203-003454 - 100+ Dry Run on Sash Lead - Account Flag Investigation	Haruki_Ishi	14	473	SolarRune February 23
	Discussion	Change Account Region	hodgodeb17_ESO	0	145	hodgodeb17_ESO February 20
1 staff comment	Discussion	Being Blocked by the ESO & Bethesda Support account on X(formerly Twitter) [Closed]	Lord_Archaic	1	270	ZOS_GregoryV February 17
	Discussion	Can’t get crown store gifting unlocked	Hekatia	8	399	freespirit February 17
3 staff comments	Discussion	Refund Request	TheDarkKnight0818	4	262	ZOS_CouchTato February 16
1 staff comment	Question	Gifting Ticket Not Showing Up	PsithuricTimbre	1	82	ZOS_Kraken February 11
1 staff comment	Discussion	Account restricted [Closed]	Wallar333	1	156	ZOS_Hadeostry February 5
2 staff comments	Discussion	Ticket goes unanswered for almost a week	Moonspawn	9	299	imPDA February 3
	Discussion	Dialogue text/audio mismatch - happens regurlarly since Solstice?	SirIronclad	0	13	SirIronclad January 31
1 staff comment	Discussion	HELP! Ticket for Account Ban	harvardbutterfly13ub17_ESO	3	216	harvardbutterfly13ub17_ESO January 28
1 staff comment	Discussion	How to reach Support of billing error	shadoza	11	198	freespirit January 27
	Discussion	Back to the game - cannot access account	Mathea	2	55	reazea January 27
	Discussion	Account was banned, no replies from support	Seperatist	1	215	harvardbutterfly13ub17_ESO January 26
1 staff comment	Discussion	Forgotten Security Answer and Password	sebbong	2	65	ZOS_CouchTato January 19
1 staff comment	Discussion	Cannot change the password or the security question	vivo19	2	42	ZOS_CouchTato January 19
1 staff comment	Discussion	Tech support auto-replies	AD42	4	227	ZOS_Icy January 6
1 staff comment	Discussion	No longer able to access Solstice; "Locked Content" messge.	illutian	4	446	Soarora December 2025
1 staff comment	Discussion	Waiting on log-in ticket.	Noxy	3	83	ZOS_CouchTato December 2025