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How to reach Support of billing error
shadoza
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I tried using support but I am getting a list of Trouble issues that are not answering my needs. I have an account that is being billed to the wrong card. Please advise where to go to address this.
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freespirit✭✭✭✭✭
✭✭✭Have you logged in to your account page and tried to change the payment option there in the "billing" section?
Log in details for your account page are your game log in, ID and password, you can access the page from the top left of this page under "Account" 🙂When people say to me........
"You're going to regret that in the morning"
I sleep until midday cos I'm a problem solver!0 -
shadoza✭✭✭✭freespirit wrote: »Have you logged in to your account page and tried to change the payment option there in the "billing" section?
Log in details for your account page are your game log in, ID and password, you can access the page from the top left of this page under "Account" 🙂
Yes. It got changed by another process; I need to make sure that it stays as ordered and doesn't get charged to someone else's card again.
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shadoza✭✭✭✭Once again, the billing charged the wrong card. I still do not know where to address this issue. This error causes the bank to freeze the card that was wrongfully charged because it is flagged as an fraud attempt. Why is it so hard to get this company to respond to something besides their favor?0
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shadoza✭✭✭✭The spouse, whose card keeps getting frozen because of this billing error, now wants their membership canceled as well. They are tired of having the card locked out on the weekends and have to call the bank to unlock it. It has become a monthly think now. Sad that I have sat on this since mid-December and still haven't heard from support.
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freespirit✭✭✭✭✭
✭✭✭I cannot believe you still haven't heard from support!
I will tag some Mods and if you can provide your ticket number maybe they can investigate for you!
@ZOS_Kevin @ZOS_Icy @ZOS_CouchTato can anyone help expediate this request?When people say to me........
"You're going to regret that in the morning"
I sleep until midday cos I'm a problem solver!1 -
ZOS_KevinCommunity Manager@shadoza Do you have a recent ticket number? We can pass this on to customer service to get in touch or provide a number to call.Edited by ZOS_Kevin on January 23, 2026 10:06PMCommunity Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter0 -
freespirit✭✭✭✭✭
✭✭✭Typically the first couple of responses are boiler plate pre-written texts.
Always answer these mails, don't open new tickets, request the situation to be further investigated each time you get a canned response, eventually you should get a human on the other end!
If you don't reply to these mails the situation is considered resolved.
When people say to me........
"You're going to regret that in the morning"
I sleep until midday cos I'm a problem solver!0 -
shadoza✭✭✭✭freespirit wrote: »Typically the first couple of responses are boiler plate pre-written texts.
Always answer these mails, don't open new tickets, request the situation to be further investigated each time you get a canned response, eventually you should get a human on the other end!
If you don't reply to these mails the situation is considered resolved.
I ask this because none of the responses addressed the issue at hand. It feels like key words are pulled out of my response and are used to answer. The responses went from bad to worse and ended with this statement:
"To try and resolve this, we have processed a refund for your most recent ESO Plus membership purchase in the amount of . . ."
Billing was paying my sub with someone else's bank card. I explained that I canceled my account and resubscribed with my bank card data by suggestion from my bank. A few days later, my membership auto renewed, but again, the wrong bank card was charged. So I canceled my membership and left it that way. So now, billing revoked my membership instantly and refunded the membership amount rather than allow it to continue to the end of the billing cycle.
I don't understand why they would do that. It feels wrong.0 -
freespirit✭✭✭✭✭
✭✭✭Another way to spot a human response is they usually use their name rather than more generic things such Elder Scrolls Team etc.When people say to me........
"You're going to regret that in the morning"
I sleep until midday cos I'm a problem solver!0