Maintenance for the week of March 23:
• PC/Mac: No maintenance – March 23
• PC/Mac: No maintenance – March 23
is it me, or is it that something going on in the support section?
I asked for manager on march 9th in regards to a particular goings on .
So what's going on with the support? Do we not have this any more?
is it vacation?
I hadn't even gotten a hey we're working on this or hey we're backed up.
Its almost a week, that's why I'm asking.
Thanks,
-Shock
Dear Community/Followers,
I want to address recent concerns regarding allegations of inappropriate direct messages and supposed cheating. First and foremost, I want to clarify that I do not admit to any wrongdoing. However, I understand that my actions may have been perceived in a way that caused concern.
As many of you know, I am a disabled veteran who served in Iraq, and I am permanently and totally mentally disabled. My PTSD, which was formally diagnosed in 2013 after being reclassified in the DSM-5, has affected me in ways that are difficult to fully explain. While this is not an excuse, it has, at times, clouded my judgment and impacted my behavior. This condition is something I have lived with for a long time, and it is a daily challenge.
As an influencer, streamer, and game reviewer with over 300 reviews, 800 followers on Twitch, and 1,600 followers on TikTok, I understand the responsibility that comes with my platform. Our role as influencers is to set a positive example, and I want to make it clear that I do not condone actions that go against the Terms of Service (TOS) or End User License Agreements (EULA) of any platform or community. Even though societal norms have evolved, and what was once deemed acceptable behavior in the past is no longer appropriate, I am committed to adapting and ensuring that my actions reflect the values we strive for today.
I want to go forward with a commitment to better representing the disabled members of our community. I recognize that I may never fully "fit in" or be "normal," but I am dedicated to improving and learning from these experiences. It is crucial that we have more flexibility and better support services for disabled veterans like myself, so we can remain active members of our communities without being unfairly limited by our disabilities. These services would help ensure that we can make better decisions and avoid situations like this in the future.
Thank you for your understanding, and I am grateful for the continued support of this community as I work to become a better version of myself.
Sincerely,
theshockcable
I want to address recent concerns regarding allegations of inappropriate direct messages and supposed cheating. First and foremost, I want to clarify that I do not admit to any wrongdoing. However, I understand that my actions may have been perceived in a way that caused concern.
As many of you know, I am a disabled veteran who served in Iraq, and I am permanently and totally mentally disabled. My PTSD, which was formally diagnosed in 2013 after being reclassified in the DSM-5, has affected me in ways that are difficult to fully explain. While this is not an excuse, it has, at times, clouded my judgment and impacted my behavior. This condition is something I have lived with for a long time, and it is a daily challenge.
As an influencer, streamer, and game reviewer with over 300 reviews, 800 followers on Twitch, and 1,600 followers on TikTok, I understand the responsibility that comes with my platform. Our role as influencers is to set a positive example, and I want to make it clear that I do not condone actions that go against the Terms of Service (TOS) or End User License Agreements (EULA) of any platform or community. Even though societal norms have evolved, and what was once deemed acceptable behavior in the past is no longer appropriate, I am committed to adapting and ensuring that my actions reflect the values we strive for today.
I want to go forward with a commitment to better representing the disabled members of our community. I recognize that I may never fully "fit in" or be "normal," but I am dedicated to improving and learning from these experiences. It is crucial that we have more flexibility and better support services for disabled veterans like myself, so we can remain active members of our communities without being unfairly limited by our disabilities. These services would help ensure that we can make better decisions and avoid situations like this in the future.
Thank you for your understanding, and I am grateful for the continued support of this community as I work to become a better version of myself.
Sincerely,
theshockcable
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Murineen✭I'm not sure what is going on with support lately, but I’ve had a very similar experience. My ticket was created on January 22, and I haven’t received a single reply since January 27. (ticket has remained in "Waiting on Agent" status ever since)
I even made a forum post asking for help, but unfortunately I haven’t received any staff response there either.
I hope you’ll have better luck than I did and receive help or a reply sooner. :'(
Edit: I’ve now received a reply from staff and some activity on my forum post.
Edited by Murineen on March 16, 2026 4:12PM1