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EU Server Performance - Update from Matt Firor

ZOS_JessicaFolsom
ZOS_JessicaFolsom
Community Manager
Hi everyone,

Today, members of the ESO team are participating in a Reddit AMA over on the ESO subreddit. We have seen your questions and concerns about EU server performance, server capacity, and issues with the Activity Finder, and wanted to make sure we addressed them in the AMA and here. Below is a response from Game Director Matt Firor.
Hello! I suspect we'll get questions about performance more than a few times today, so I prepared a description of what we have going on to address performance concerns - on a number of fronts.

Even though there is very little new information here, we definitely could be doing a better job of keeping everyone appraised of how things are going while we are in process. We will be better messengers in the future keeping everyone up to date on longer-term fixes and updates.

First, server capacity. As we all know, we had server capacity issues a few months back, especially on the PC EU servers. We were forced to temporarily cap the number of concurrent users on PC EU and put up a queuing system to enforce it. We got the new capacity online for PC EU in a week, and added that same capacity for PC NA (which was very close to experiencing the same problems). We took the queuing system down, and we can now support the concurrency demand we are seeing.

Second, the looking for group system. As we posted last week, we are working on a 100% revamp of this system, which is mostly used for Dungeon and Battleground queuing. We have a version done that we are testing in-house, although it will be a while before it goes live. We want to make sure that the solution we have scales correctly and will support the now massive numbers of players that are using the system. We are planning for revamped LFG system to be in Update 24, depending on how testing is going. Until then, we will continue with the only solution we have (which we posted about last week in the LFG update) - cap the number of players in the queue. We know it is extremely frustrating to not be able to queue for dungeons and BGs and get "cannot join queue" when you try, but at least now once you get into a queue successfully, you should be able to join the dungeon or BG.

Third: overall performance. Rich talked about this in his end of year message six months ago: we are currently implementing sweeping optimization and memory management client architecture changes that should improve client performance and especially client stability. These optimizations will be most noticeable on lower-spec PCs, base Xbox, and base PS4, but overall everyone should notice better stability and performance. This is scheduled for Update 24. Additionally, we have another set of optimizations scheduled for Q1 next year that will reduce the client "footprint" requirements and should speed up loading times.

Fourth: Longer term, we are in the beginning stages of combat system performance improvements that should improve overall game performance in Cyrodiil and Trials. Stay tuned for updates on this.

Obviously if anything else crops up, we'll investigate. I know that it can seem like it takes an inordinate amount of time to address performance problems, but we need to take our time and make sure that we don't introduce new issues while we do this. Thanks for your patience, and we will keep you updated.

Source: https://www.reddit.com/r/elderscrollsonline/comments/bwdb0r/welcome_to_the_elsweyr_update_22_aua/epwuxj0/

You'll find more details in our PC-EU Server Update thread from April here.
Edited by ZOS_JessicaFolsom on June 3, 2019 6:21PM
Jessica Folsom
Senior Community Manager (English) - The Elder Scrolls Online
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Staff Post
  • Bloodraven187
    Bloodraven187
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    The way I read it is that they should have improvements before then, as long as they don't encounter new or bigger problems by introducing the fix. It would suck to get to a point where they fix it so you can't get kicked out...but also find you can't get back in all, or even worse not be able to get in in the first place. If they are doing things like what they suggest here that is a lot of code to rewrite or replace. The bigger the change the more testing that needs to be done...and the more than can go wrong. I'm not a coder myself but I've talked to enough to know and worked the tech support side to know how one fix can lead to 10 new problems. Be patient, at least they are acknowledging it and working on it.
    Edited by Bloodraven187 on June 3, 2019 6:33PM
  • Bloodraven187
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    Of course improvements doesn't mean resolution. In reference to my comment above
  • Keewo
    Keewo
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    Third: overall performance. Rich talked about this in his end of year message six months ago: we are currently implementing sweeping optimization and memory management client architecture changes that should improve client performance and especially client stability.

    Will these optimizations help with the FPS Drops over Time problem? Overall, espacially in Trials are they my biggest Problem.
    Stam Dk aus Leidenschaft
  • Jolipinator
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    There's the communication we are looking for.
    PS4 EU.
  • Peekachu99
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    Thank you for the update, @ZOS_JessicaFolsom This was exactly the info that I was looking for in the AMA and I know that architecture changes like this aren’t easy to implement so I appreciate you keeping us in the loop on larger scale development plans. 6 months isn’t too long of a wait for better tools and performance.
  • Peekachu99
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    Jamdarius wrote: »
    Peekachu99 wrote: »
    Thank you for the update, @ZOS_JessicaFolsom This was exactly the info that I was looking for in the AMA and I know that architecture changes like this aren’t easy to implement so I appreciate you keeping us in the loop on larger scale development plans. 6 months isn’t too long of a wait for better tools and performance.

    You have totally forgotten PC EU was already suffering from those issues for 6 months at least (around before Murkmire release if you ask me but whatever lets say it was just 6 months and not 9 QQ).

    meaning they tell us that we should wait another 6 months to a total of at 12 months IF THEY WILL ACTUALLY FIX THE DAMN THING. So far I see nothing but empty promises...

    You realize that a vast majority of players experience next to no issues at all, right? I’ve crashed maybe once in the last six months in 4-6h of playing across weekends and peak times. Anecdotally, performance has gotten better (PS4 Pro). So your experience is not empirical. If you’re playing on a base console or crap PC that’s your first issue. Also data server location is another, but that will affect you in every major online game depending on where you live.
    Edited by Peekachu99 on June 3, 2019 8:03PM
  • Gilvoth
    Gilvoth
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    what about that you are working on a new MMO?
    isnt that going to mean ESO is now on the Back Burner?
    kinda does feel that way.
    best in slot: is the armor, weapon, clothing look, pet, or no pet, jewelry, race, class, skill choices, amount of DPS, and skin color best fit to you and the way you wish to play and makes you feel good and performs what YOU think it should be.

    worst in slot: what you read in zone chat, and forum comment, and forum thread, and you tube video, and live streamer advice, and class rep advice, and guild chat advice, and whisper told you to wear, and use for skill, and dress like, and use for weapon and armor.
  • Peekachu99
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    Gilvoth wrote: »
    what about that you are working on a new MMO?
    isnt that going to mean ESO is now on the Back Burner?
    kinda does feel that way.

    Don’t think it’s a new MMO, necessarily. Could be a GaaS.
  • MentalxHammer
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    Huzzah! 100 more years!
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