The Elsweyr Chapter and Update 22 base game patch are now available to test on the PTS! You can read the full patch notes here https://forums.elderscrollsonline.com/en/categories/pts
Maintenance for the week of April 22:
• [COMPLETE] PlayStation®4: EU megaserver for maintenance – April 22, 14:30 UTC (10:30AM EDT) - 16:30 UTC (12:30PM EDT)
• PC/Mac: NA and EU for maintenance – April 24, 4:00AM EDT (8:00 UTC) – 8:00AM EDT (12:00 UTC)
• PlayStation®4: NA and EU megaservers for maintenance – April 24, 4:00AM EDT (8:00 UTC) – 8:00AM EDT (12:00 UTC)
• Xbox One: NA and EU megaservers for maintenance – April 24, 4:00AM EDT (8:00 UTC) – 12:00PM EDT (16:00 UTC)

PC-EU Server Update - April 11

ZOS_MattFiror
Everyone,

After seeing the commentary about the queuing system being enabled on the PC EU servers yesterday, I thought I'd let everyone know what has been leading up to this, and what we are doing to alleviate the situation.

Please note that the situation that led to the queuing system being enabled is not related to the overall client performance issues that we talked about at the end of last year - those engine optimizations are still underway and hopefully you'll see them in-game at some point this year. The situation that led to queuing has nothing to do with client performance - it is because our servers are overloaded.

Starting in January we've had an influx of new players - we've have had some of our highest weekly average user, daily active user, and peak concurrent user numbers in the last six weeks since we launched on console back in 2015. So, it was in January when EU players started noticing degraded server performance. We made tweaks and updates to the service to free up extra database resources and other boosts to performance, which is why you have been seeing more and longer maintenance outages than normal in the last couple of months.

However, in late March, we really saw a huge spike in the number of users logging in, which led to too many concurrent users for the platform to effectively support. As a result, players on PC EU have seen a severe degradation in service. This degradation started in January, but has greatly accelerated in the last week - lag spikes, disconnects, inability to zone from instance to instance, weird interactions with LFG, etc. These problems are greatly exacerbated by having serious load on the servers, as there are too many users for the hardware to handle.

A quick aside: these problems affect the PC EU more than the other megaservers because it has our highest peak concurrency of any of our six megaservers. The reason: the EU is a highly PC-centric gaming market - and also because almost all of our EU players are located in two time zones. Compared to the North American servers, where there are four time zones to spread out the "peak playing time", the EU has almost all its users logged in at the same time, which leads to very high peak usage.

So, here is what we are doing to fix the problem:
  • Short term, we are turning on our queuing system (as you saw yesterday), which will cap the maximum number of players allowed on the PC EU megaserver. You should only see the queue at peak times, when demand is higher than the hardware supports. As was posted yesterday, the estimated time to login may not be 100% accurate, but it will give you an idea of how big the line is. ALSO: if you are disconnected from the server for any reason, you should have a twenty minute grace period to log back in and "skip" the queue.
  • Longer term: we are spinning up additional hardware in both our NA and EU datacenters in order to support our growing user base. We expect the time frame for this to be about two weeks, but we will keep you posted. And yes, we are adding more capacity to PC NA as well as EU because we are rapidly approaching the same problem in NA and want to get ahead of it. We will also be looking very closely at our Console megaservers to make sure they have enough capacity.
I know it is frustrating to be stuck in queue, but it is better to do this than have the entire service be unstable and frustrating for everyone. We will do everything we can to get the new hardware online as quickly as possible and stop queuing and have the service return to normal. Stay tuned for details.

Matt
Matt Firor
ESO Game Director
Staff Post
  • Nifty2g
    Nifty2g
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    log in to do a raid on eso and be put on a queue, hopefully that doesn't become a problem for the raid groups.
    Edited by Nifty2g on April 11, 2019 1:59PM
    North American Megaserver
    Guild - Mundus (GM)
    Tick-Tock Terrorzier | Immortal Redeemer | Gryphon Heart
    Literally Unplayable - Dragonknight Imperial Tank
    Toxic Roleplayer - Nightblade Imperial Tank/DPS
    em is lame - Warden Redguard Tank/DPS
    Picture Perfect - Altmer Sorcerer Healer/DPS
    Weary Emoji - Nightblade Dunmer DPS

    European Megaserver
    Immortal Redeemer |
    Excessive Profanity - Dragonknight Tank
    Literally Unplayable - Nightblade Dunmer DPS
  • SaltySudd
    SaltySudd
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    Unless there really hasn't been an influx in players and this is a tactic to convince people that ESO has a growing community in order to convince them to buy the game...

    ?u=https%3A%2F%2Fmedia.giphy.com%2Fmedia%2Fl0IylOPCNkiqOgMyA%2Fgiphy.gif&f=1

    On a more serious note: It's nice seeing a post from Matt :) huzzah for communication!
    Stop exploiting players.
  • Minno
    Minno
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    Thanks for the ETA ;)
    Minno - DC - Forum-plar Extraordinaire
    - Guild-lead for MV
    - Filthy Casual
  • YerBud
    YerBud
    Soul Shriven
    I waited in a 2-minute queue in the NA server this morning around 5 am on the East Coast USA. It was the first time I logged in without a subscription in several months and figured it was just because of that reason.
  • lardvader
    lardvader
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    Thanks Matt for taking some time to elaborate the issues at hand. Hope it will be solved in a reasonable timeframe.
    CP 1200+ PC EU EP
  • Minno
    Minno
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    YerBud wrote: »
    I waited in a 2-minute queue in the NA server this morning around 5 am on the East Coast USA. It was the first time I logged in without a subscription in several months and figured it was just because of that reason.

    NA server doesnt have the que, as far as I know.
    Minno - DC - Forum-plar Extraordinaire
    - Guild-lead for MV
    - Filthy Casual
  • menschikov2
    menschikov2
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    @ZOS_GinaBruno
    I cant confirm that we have a 20 minutes time to log back in. Yesterday i crashed in vMoL HM(what leaded to a wipe because i was the maintank) and then i logged back in and had a Queue (i instantly logged in after the disconect so there were no 20 minutes. The whole raid lost roundabout 15-20 minutes because of this bug :/ Another Player had the same Thing t the start of the Raid so Overall we lost 30 minutes auf our 2 Hours raidtime :(
  • YerBud
    YerBud
    Soul Shriven
    I'm saying, in fact, I waited for 2 minutes to connect to the character login screen from my Steam Account after it said that it placed me in a queue, are you calling me a liar? Do I need to have some silly proof of this like a screenshot that I would never have dreamed of taking because as I said I figured it was due to the fact I had no sub so I brushed it off as a new policy for non-patrons?
  • Parrot1986
    Parrot1986
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    Thanks for the update @ZOS_MattFiror good to see something be done just concerning it took it to kick in before communicating it. Other MMOs have log in queues as well so it’s not totally foreign just not ideal when ESO has never had this.

    One thing I noticed yesterday is this quite isn’t happening I practise.

    ALSO: if you are disconnected from the server for any reason, you should have a twenty minute grace period to log back in and "skip" the queue.

    Yesterday 2 from our group got kicked and couldn’t get back in when trying and ended up in a cycle of log in attempts. I’m sure this will get flagged tonight if this kicks in but it doesn’t seem to work like this in reality. It really needs to though based on how often disconnects are happening. Even swapping between characters I can be sent back to log in screen so if that led to going back into the queue would be really poor.
  • ManwithBeard9
    ManwithBeard9
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    YerBud wrote: »
    I'm saying, in fact, I waited for 2 minutes to connect to the character login screen from my Steam Account after it said that it placed me in a queue, are you calling me a liar? Do I need to have some silly proof of this like a screenshot that I would never have dreamed of taking because as I said I figured it was due to the fact I had no sub so I brushed it off as a new policy for non-patrons?

    It has nothing to do with you not being subbed. It has everything to do with the amount of players in game. And possible you using Steam.
  • Mitrenga
    Mitrenga
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    I am one of the many players that have been complaining and joking about the PC EU server performance (or underperformance), but this is a good sign. Problem identified, temporary measures are on and a permanent plan is in motion. Thank you for the information and please keep up the efforts to improve the game in any way you can.
    PC EU
    Procx Sylvanius - Imperial Stamblade, DC
    Jacqueline Duskmist - Altmer Magblade, DC

    PC NA
    Vic Valerian - Breton Templar Healer, AD
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