Why There is PTS

Shazgob · September 2016

I've said it before and I'll say it again. They don't care. The mod post on this page is all well and good but several have already pointed out the obvious, you don't fix the things you should fix, you break things and refuse to accept you broke them, you stealth nerf things left and right, and the list goes on. I can tell you one thing: Fixing trials related bugs wouldn't affect a a senche tiger in Reaper's March, or the newb running circles in Shornhelm, and they don't get fixed. There are persistent bugs in the craglorn trials that have been present since they came out.

But that's all beside the point, your dev team has shown how they feel about end game raid teams and their trials, you guys don't like the end game trials scene, and have done nothing but make it less and less enjoyable as time goes on. The PTS notes talk about how they are increasing trash mob resistance all over the world, you already implemented it in Live in trials, they already have boss level resistances, but only now are you telling people, more accurate patch notes would be nice, like, an actual list of ALL the changes, so that people trying to participate in your game actually might, you know, know what is going on?

Don't even get me started on target dummies either, my god, the most basic function and you'd think it was Astrophysics. We had one at one point, remember? But you felt the need to take it away and leave us high and dry, as you are always so apt to do.

Xsorus · September 2016

They listen to us; the problem is most of the posters on this forum have ZERO clue about balance and would make this game a *** super fast.

Rilmarshim · September 2016

Ahzek wrote: »

They use it to find bugs ?
Then why do about 90% off the reported bugs still make it to live ?

WORKS AS INTENDED

Lumbermill_Emperor · September 2016

i spent many hours on test server to track different issues
questions from PTS tester to @ZOS_GinaBruno:

1) cp160 mobs in cyrodiil still provide exp like they are cp140, intended or bug?
2) mobs in delves around Tamriel provide same cp140 exp like mobs in Cyro, intended or bug?
CP300 template character with exp scroll - overland regular mob - 2380-2484 exp, Cyrodiil overland+delve/Tamriel delve regular mob - 1780-2100 exp
3) all overland sets in Wrothgar still bound, intended or bug?
4) old IC sets for Tel-Var like Black Rose, Shieldbreaker and others, should come with all parts, but they didnt on PTS, intended or bug?
I spent a few million tel var on the black rose and random reward boxes. No weapons, jewelry, shields, or sturdy.
5) what about Coldharbour, there is no Dark Anchors, so the only way to get jewerly from overland sets - treasure maps?
6) 3-part rare sets from dungeons will be removed completely? example what im talking about - https://forums.elderscrollsonline.com/en/discussion/289617/3-part-sets-from-dungeons-will-be-removed
7) 6 months after thieves guild and the known "unintended" reduction of movement speed what happened to the fix? Didnt see anything in the patch notes and its not fixed on PTS either.
8) Dragonstar Arena loot drop becomes BoP? (not specified in patch notes, and i cant test this solo)
9) Your previous patch notes mentions a change to the Apprentice's Garb set, but that set is not found on the list of drop locations. Can we confirm where this set drops?
10) Para Bellum set is also missing from the Maelstrom Arena line. Does it still drop there?
11) how we can get gold jewerly of overland sets? The price for gold ring "Silk of the Sun" - 1+ million of gold on live servers because of this
12) i opened advanced chests in Imperial City Sewers, but didnt get any set pieces - intended or bug? same about Imperial City Districts
13) The Resistant CP on the PTS is granting greater values of Critical Resistance for each point invested than on live. is this intended? more info here:
https://forums.elderscrollsonline.com/en/discussion/comment/3352850/#Comment_3352850

CometStrike · September 2016

ZOS_GinaBruno wrote: »

As for what you could do, /bug is the preferred way to report an issue you find on PTS. Doing so actually gives us a lot of information about your character that a forum post just doesn't cover. That said, forum posts are useful if you want to post multiple screenshots or include a video of an issue. Also, don't forget the rule of "there's no such thing as too much information."

In that case it would be helpful if the bug-form would offer more characters to describe the bug, I've recently hit the maximum amount of characters twice and would have liked to explain it better but could not do so

Drummerx04 · September 2016

CometStrike wrote: »

ZOS_GinaBruno wrote: »

As for what you could do, /bug is the preferred way to report an issue you find on PTS. Doing so actually gives us a lot of information about your character that a forum post just doesn't cover. That said, forum posts are useful if you want to post multiple screenshots or include a video of an issue. Also, don't forget the rule of "there's no such thing as too much information."

In that case it would be helpful if the bug-form would offer more characters to describe the bug, I've recently hit the maximum amount of characters twice and would have liked to explain it better but could not do so

There's a difference between "too much information" and "too many words"

It's like explaining the planar inhibitor to someone who has never seen it before. I've heard people give 5 minute explanations in TS before without really getting to the point.

Just my two cents on bug reports.

Tyrion87 · September 2016

Essiaga wrote: »

3. Whats even more annoying is the changes to Craglorn. It's the ONLY adventure zone we got. ZOS is going to be dropping solo DLC after solo DLC but Craglorn was something else for groups to do besides pledges and trials. The reason craglorn failed is ZOS increased the level cap, MULTIPLE times and left it a lower level zone. Of course no one is going to be there when they can get useful things elsewhere. How many groups were running AA, Hel Rah, and SO while drops were v14crap? Most my guilds stopped all that crap because there was no value there. They farmed WGT until vMS came along. No one is currently bothering with Silver and Gold zones because they're empty and unnecessary. The provide crap for drops ... and ZOS is fixing that. Why not just do the same for Craglorn? Moving from Vet to CP was silly to do before One Tamrial.

Altering Craglorn so Solo players get to complete quests is like remove PVP from Cyro so solo players can quest. It silly and waters down the game. Wheres the variety? Kill WB in ever zone is going to get REALLY stale really quick.

Craglorn could have become the Undaunted zone, requiring 4 players, and people would group up to grind Undaunted on new toons or for some BOE rewards IF SIMPLY YOU SCALED IT TO 160!! But instead ZOS does what it does which is find a inch and scratch it until its bleeds.

I disagree with you on this one completely. The reason why Craglorn failed is that it's been an adventure zone! Group play is amazing for PvP, trials, dungeons, world bosses or for questing together with people who you really know and who are patient and understanding for your playstyle (like your wife for example). But I can't imagine doing the main storyline of Craglorn with groups of 4, even if it was with my guildmates. I have my own, very slow pace of questing, I read carefully all of the dialog options just to feel the spirit behind each quest. There is some RP involved in it too. And how does questing in Craglorn look like now? Pretty much the same as doing quests in dungeons - you just click, click, click in a hurry, cause your group rushes further - in most cases even if they know you're doing a quest. They can wait for a sec, but it's just not enough for me and I can't focus on a quest itself.

Summing up, such activities like doing main storyline of the zone should be soloable cause every player has its own unique pace of questing.

Armitas · September 2016

ZOS_GinaBruno wrote: »

As for what you could do, /bug is the preferred way to report an issue you find on PTS. Doing so actually gives us a lot of information about your character that a forum post just doesn't cover. That said, forum posts are useful if you want to post multiple screenshots or include a video of an issue. Also, don't forget the rule of "there's no such thing as too much information."

CometStrike wrote: »

In that case it would be helpful if the bug-form would offer more characters to describe the bug, I've recently hit the maximum amount of characters twice and would have liked to explain it better but could not do so

Also there is no ingame negative feedback section anymore on live. The only options are

Crash/Blocks Progress
Exploit
Impairs Functionality
Delays Progress
Cosmetic
Pleasant Surprise
That's Awesome!

There are two positive feedbacks but no negative.

Armitas · September 2016

BurritoESO wrote: »

ZOS_GinaBruno wrote: »

We do care about everyone's feedback and bug reports, and many of the devs spend a lot of time reading feedback both during PTS cycles and in between while we are just doing Live incrementals. That said, there are a lot of different factors that go into a decision when changing any aspect of the game whether it be an ability, feature, etc. Feedback from everyone is one very important part, but we also look at hard data and how a change would affect every other part of the game. If we were to change X ability, how much development time would it take? How many teams would be impacted? How long will it take to test and verify? How would it impact PvE? PvP? Dungeons? Trials? Dueling? etc etc. These are just a few of the questions we need to ask - there are many, many more though!

We know it's frustrating to spend a lot of time writing your feedback only to be met with silence, and no amount of "don't worry, we read!" can remedy that feeling. We're working on it, though, and do hope everyone continues to post feedback even if the outcome isn't exactly what you were hoping to see. Please remember, though, that we need to look at the big picture and there are so many different things a single change could affect.

Also, it's worth mentioning that we need time to react on feedback based on how work is done internally. We know there weren't as many fixes as you were hoping to see in the latest PTS patch, but it normally takes a couple patches in order to implement changes based on feedback we've seen. The whys and hows are a long and boring explanation, but in general it takes us a couple patches to get feedback-related changes into a PTS patch (so if you posted feedback or a bug report last Friday, you're more likely to see the change/fix in next week's incremental rather than the one we just had yesterday).

So can you tell me how long it takes to simply make dragon blood heal more? Does it really take that long?

Yeah exactly what I'm talking about. Stuff like that there is really no good excuse for. Meanwhile they poke around with fist for over a year, while no one uses whats meant to be our heal, dragon blood, in PvE or PvP.... Or DK chains, 2 years of having no magicka gap closer. Maybe it's impossible to fix, but there are other gap closers that work in this game right? I don't care how I get from A to B just get me there reliably. How can we have a class with a non functioning core class skill for over 2 years? How is that allowed to continue? There is no explanation that can make that smell like roses. That will always smell like it should, shame and embarrassment.

This game has been out for what 2 and half years? Our beloved characters haven't developed a step past release, we still have 15 class skills, sure some are different now...for better or worse, but we haven't developed past A in 2 and half years. For the DK, more of these skills are broken now than when we started. It will be 3 years before it could even start to get done...3 years with no class development. There is no development, thats why people carry stables of toons, 1 for tanking, 1 for trial dps, 1 for PvP and a few extra to ride the FOTM, 1 for healing, and 1 to RP with.

I was talking to a guild member about my dps which is low and one of the reasons I explained was that I only play one toon and I PvP. I couldn't run twice born star because I can't keep switching mundus stones when I enter Cyrodiil. He said "I just make multiple toons, one for PvP and one for PvE Trial Dps." Our classes are lifeless, they are just empty shells we put on for one specific task and then replaced for another specific task. This is exactly the sort of situation we should expect when classes are not developed or maintained. Our avatar shouldn't be our account names with a stable of meat suits, our avatar should be a class that we love to play in any situation with reasonable performance. I shouldn't have to have a DK for PvP and another DK for trials because that makes both DK's meaningless.

SorataArisugawa · September 2016

ZOS_GinaBruno wrote: »

We do care about everyone's feedback and bug reports, and many of the devs spend a lot of time reading feedback both during PTS cycles and in between while we are just doing Live incrementals. That said, there are a lot of different factors that go into a decision when changing any aspect of the game whether it be an ability, feature, etc. Feedback from everyone is one very important part, but we also look at hard data and how a change would affect every other part of the game. If we were to change X ability, how much development time would it take? How many teams would be impacted? How long will it take to test and verify? How would it impact PvE? PvP? Dungeons? Trials? Dueling? etc etc. These are just a few of the questions we need to ask - there are many, many more though!

We know it's frustrating to spend a lot of time writing your feedback only to be met with silence, and no amount of "don't worry, we read!" can remedy that feeling. We're working on it, though, and do hope everyone continues to post feedback even if the outcome isn't exactly what you were hoping to see. Please remember, though, that we need to look at the big picture and there are so many different things a single change could affect.

Also, it's worth mentioning that we need time to react on feedback based on how work is done internally. We know there weren't as many fixes as you were hoping to see in the latest PTS patch, but it normally takes a couple patches in order to implement changes based on feedback we've seen. The whys and hows are a long and boring explanation, but in general it takes us a couple patches to get feedback-related changes into a PTS patch (so if you posted feedback or a bug report last Friday, you're more likely to see the change/fix in next week's incremental rather than the one we just had yesterday).

@ZOS_GinaBruno could you copy that in a extra thread and make it sticky at the pts forum. I am so thick of people claiming, that nobody at ZOS is listening.

But I also have to say: The changes at several issuse are not clearly explaint. Especially in the combat department. There are several decissions, which made a huge impact, but weren't addresed in a way, why it is made like this. I think you should talk more with @Wrobel and moderate several discussions for the 4 classes, because lot of people I talk with think, that the development in this department is like "take it or leave". And that is not a good style of communication.

altemriel · September 2016

TheHsN wrote: »

Zos using PTS and US just for findings BUGS nothing more..

they dont listen any suggestions about COMBAT and BALANCE or Race Passives or Ultimate or ETC... So we are just workers like never get paid But find and report all bugs...

well I bet they do listen to feedback, BUT that does not make them in any way obliged to do everything that the feedback is saying them!!!!

and no offence, but are you seriously complaining about us finding the bugs on PTS?? Would you rather not have PTS and not find the bugs to report to ZOS in advance, before it hits the live servers?

ZOS_GinaBruno · September 2016

Curragraigue wrote: »

ZOS_GinaBruno wrote: »

We do care about everyone's feedback and bug reports, and many of the devs spend a lot of time reading feedback both during PTS cycles and in between while we are just doing Live incrementals. That said, there are a lot of different factors that go into a decision when changing any aspect of the game whether it be an ability, feature, etc. Feedback from everyone is one very important part, but we also look at hard data and how a change would affect every other part of the game. If we were to change X ability, how much development time would it take? How many teams would be impacted? How long will it take to test and verify? How would it impact PvE? PvP? Dungeons? Trials? Dueling? etc etc. These are just a few of the questions we need to ask - there are many, many more though!

We know it's frustrating to spend a lot of time writing your feedback only to be met with silence, and no amount of "don't worry, we read!" can remedy that feeling. We're working on it, though, and do hope everyone continues to post feedback even if the outcome isn't exactly what you were hoping to see. Please remember, though, that we need to look at the big picture and there are so many different things a single change could affect.

Also, it's worth mentioning that we need time to react on feedback based on how work is done internally. We know there weren't as many fixes as you were hoping to see in the latest PTS patch, but it normally takes a couple patches in order to implement changes based on feedback we've seen. The whys and hows are a long and boring explanation, but in general it takes us a couple patches to get feedback-related changes into a PTS patch (so if you posted feedback or a bug report last Friday, you're more likely to see the change/fix in next week's incremental rather than the one we just had yesterday).

@ZOS_GinaBruno have you considered keeping a stickied list that you could update of 1) things being considered 2) things being reviewed 3) things being tested 4) things being added next update? It would certainly quell some of these sorts of complaints.

We have, yeah. We were actually just discussing this a couple weeks ago. At this point, the major hurdle honestly is just lack of time to implement and keep it regularly updated. We're seeing what we can do, though.

cjthibs · September 2016

Armitas wrote: »

ZOS_GinaBruno wrote: »

As for what you could do, /bug is the preferred way to report an issue you find on PTS. Doing so actually gives us a lot of information about your character that a forum post just doesn't cover. That said, forum posts are useful if you want to post multiple screenshots or include a video of an issue. Also, don't forget the rule of "there's no such thing as too much information."

CometStrike wrote: »

In that case it would be helpful if the bug-form would offer more characters to describe the bug, I've recently hit the maximum amount of characters twice and would have liked to explain it better but could not do so

Also there is no ingame negative feedback section anymore on live. The only options are
Crash/Blocks Progress

Exploit

Impairs Functionality

Delays Progress

Cosmetic

Pleasant Surprise

That's Awesome!

There are two positive feedbacks but no negative.

Umm...no.
There are 5 negative categories.

If something is a crash or blocks progress, that's negative.
If it's an exploit, that's negative.
If it impairs functionality, that's negative...and so on.

They don't have a 'I don't like this because reasons' option because it's meaningless.
If it isn't a legitimate problem, it is a waste of their time to read through it.

Armitas · September 2016

cjthibs wrote: »

Armitas wrote: »

ZOS_GinaBruno wrote: »

As for what you could do, /bug is the preferred way to report an issue you find on PTS. Doing so actually gives us a lot of information about your character that a forum post just doesn't cover. That said, forum posts are useful if you want to post multiple screenshots or include a video of an issue. Also, don't forget the rule of "there's no such thing as too much information."

CometStrike wrote: »

In that case it would be helpful if the bug-form would offer more characters to describe the bug, I've recently hit the maximum amount of characters twice and would have liked to explain it better but could not do so

Also there is no ingame negative feedback section anymore on live. The only options are
Crash/Blocks Progress

Exploit

Impairs Functionality

Delays Progress

Cosmetic

Pleasant Surprise

That's Awesome!

There are two positive feedbacks but no negative.

Umm...no.
There are 5 negative categories.

If something is a crash or blocks progress, that's negative.
If it's an exploit, that's negative.
If it impairs functionality, that's negative...and so on.

They don't have a 'I don't like this because reasons' option because it's meaningless.
If it isn't a legitimate problem, it is a waste of their time to read through it.

That isn't feed back, those are specific bug categories. Negative feedback is stuff like "hey I really hate having to grind VMA for 300x while never receiveng the weapon I want, can we please add a token system?" What category do I put that in?

Crash? No
Exploit? No
Impairs functionality? No
Delays Progress? No
Cosmetic? No

Elsonso · September 2016

Xsorus wrote: »

They listen to us; the problem is most of the posters on this forum have ZERO clue about balance and would make this game a *** super fast.

The obvious response is to ask whether you mean the devs or the players?

However, I won't.

Armitas wrote: »

cjthibs wrote: »

Armitas wrote: »

ZOS_GinaBruno wrote: »

As for what you could do, /bug is the preferred way to report an issue you find on PTS. Doing so actually gives us a lot of information about your character that a forum post just doesn't cover. That said, forum posts are useful if you want to post multiple screenshots or include a video of an issue. Also, don't forget the rule of "there's no such thing as too much information."

CometStrike wrote: »

In that case it would be helpful if the bug-form would offer more characters to describe the bug, I've recently hit the maximum amount of characters twice and would have liked to explain it better but could not do so

Also there is no ingame negative feedback section anymore on live. The only options are
Crash/Blocks Progress

Exploit

Impairs Functionality

Delays Progress

Cosmetic

Pleasant Surprise

That's Awesome!

There are two positive feedbacks but no negative.

Umm...no.
There are 5 negative categories.

If something is a crash or blocks progress, that's negative.
If it's an exploit, that's negative.
If it impairs functionality, that's negative...and so on.

They don't have a 'I don't like this because reasons' option because it's meaningless.
If it isn't a legitimate problem, it is a waste of their time to read through it.

That isn't feed back, those are specific bug categories. Negative feedback is stuff like "hey I really hate having to grind VMA for 300x while never receiveng the weapon I want, can we please add a token system?" What category do I put that in?
Crash? No

Exploit? No

Impairs functionality? No

Delays Progress? No

Cosmetic? No

Put it in Pleasant Surprise or That's Awesome. Like when people disagree on the forums and use Awesome or Insightful. This also ensures that ZOS reads it.

cjthibs · September 2016

Armitas wrote: »

cjthibs wrote: »

Armitas wrote: »

ZOS_GinaBruno wrote: »

As for what you could do, /bug is the preferred way to report an issue you find on PTS. Doing so actually gives us a lot of information about your character that a forum post just doesn't cover. That said, forum posts are useful if you want to post multiple screenshots or include a video of an issue. Also, don't forget the rule of "there's no such thing as too much information."

CometStrike wrote: »

In that case it would be helpful if the bug-form would offer more characters to describe the bug, I've recently hit the maximum amount of characters twice and would have liked to explain it better but could not do so

Also there is no ingame negative feedback section anymore on live. The only options are
Crash/Blocks Progress

Exploit

Impairs Functionality

Delays Progress

Cosmetic

Pleasant Surprise

That's Awesome!

There are two positive feedbacks but no negative.

Umm...no.
There are 5 negative categories.

If something is a crash or blocks progress, that's negative.
If it's an exploit, that's negative.
If it impairs functionality, that's negative...and so on.

They don't have a 'I don't like this because reasons' option because it's meaningless.
If it isn't a legitimate problem, it is a waste of their time to read through it.

That isn't feed back, those are specific bug categories. Negative feedback is stuff like "hey I really hate having to grind VMA for 300x while never receiveng the weapon I want, can we please add a token system?" What category do I put that in?
Crash? No

Exploit? No

Impairs functionality? No

Delays Progress? No

Cosmetic? No

I would say that delays progress...ish. If you consider getting the gear you want progress.

Otherwise it's just a gripe. You don't like the system. That sort of thing isn't a problem with the game, it's your opinion on design which I would say belongs here, on the forums.

Hashtag_ · September 2016

TheHsN wrote: »

Zos using PTS and US just for findings BUGS nothing more..

they dont listen any suggestions about COMBAT and BALANCE or Race Passives or Ultimate or ETC... So we are just workers like never get paid But find and report all bugs...

From what I noticed they don't even fix the BUGS, ya know the major ones. They release it in the DLC and tell you to wait until the incremental. Then they have the nerve to release those same bugs on console KNOWING it's broke.

Armitas · September 2016

cjthibs wrote: »

Armitas wrote: »

cjthibs wrote: »

Armitas wrote: »

ZOS_GinaBruno wrote: »

As for what you could do, /bug is the preferred way to report an issue you find on PTS. Doing so actually gives us a lot of information about your character that a forum post just doesn't cover. That said, forum posts are useful if you want to post multiple screenshots or include a video of an issue. Also, don't forget the rule of "there's no such thing as too much information."

CometStrike wrote: »

In that case it would be helpful if the bug-form would offer more characters to describe the bug, I've recently hit the maximum amount of characters twice and would have liked to explain it better but could not do so

Also there is no ingame negative feedback section anymore on live. The only options are
Crash/Blocks Progress

Exploit

Impairs Functionality

Delays Progress

Cosmetic

Pleasant Surprise

That's Awesome!

There are two positive feedbacks but no negative.

Umm...no.
There are 5 negative categories.

If something is a crash or blocks progress, that's negative.
If it's an exploit, that's negative.
If it impairs functionality, that's negative...and so on.

They don't have a 'I don't like this because reasons' option because it's meaningless.
If it isn't a legitimate problem, it is a waste of their time to read through it.

That isn't feed back, those are specific bug categories. Negative feedback is stuff like "hey I really hate having to grind VMA for 300x while never receiveng the weapon I want, can we please add a token system?" What category do I put that in?
Crash? No

Exploit? No

Impairs functionality? No

Delays Progress? No

Cosmetic? No

I would say that delays progress...ish. If you consider getting the gear you want progress.

Otherwise it's just a gripe. You don't like the system. That sort of thing isn't a problem with the game, it's your opinion on design which I would say belongs here, on the forums.

That is not what is meant by delays progress. Remember when people were bugged from completing the main quest line...yeah that is delays progress.

My opinion on design would be the exact purpose of the negative feedback section. Do you have some sort of problem with having a legitimate negative feedback section instead of two positive feedback sections? They can put sub categories into the negative feedback and monitor certain aspects of the game specifically for dislike rather than casting a net over the forums at irregular times to gather feedback.

Pallio · September 2016

The reason we have a PTS is to get used to the new bugs/glitches so that when they go live we know how to work around them.

InvitationNotFound · September 2016

lordrichter wrote: »

I am glad I was entertaining, but I hold several things to be absolutely true.

They say they listen, and I think they do listen, but it does not matter like we want it to.

Well, it depends on your definition of reading / listening. Yes, there are moderators here reading what we write (I mean, someone has to remove all those negative posts). But they are like Janice in accounting, they don't give a f***. That was the point.

lordrichter wrote: »

ZOS perception of the importance of a bug is very different from what the players think.

Sorry, you're wrong here. History has shown that they aren't aware of the bugs, can't fix them until the patch hits the live servers or simply don't care about the bug. this has happened with several bugs so far. Just as an example: one of those bugs lead to bans for some people. But hey, they were listening, right?

lordrichter wrote: »

ZOS prioritizes schedules and features over fixes.

Unfortunately, yes.

lordrichter wrote: »

Finally...

ZOS has a PTS so they can validate and tune their vision of the game.

could would be the right word. I can only remember one change when they removed animation priority changes. as i haven't seen any other evidence i doubt that they validate anything (or at least not anything that is important).

lordrichter wrote: »

I do want to add that it is cool that a "white knight" on the forums is someone who dislikes how ZOS is handling the game and can do it in a manner that is not just name calling. All of the bolded items above are problems with ZOS that I am so tired of mentioning, especially since I know they will never change. In many ways, ZOS is off in their own world and we are just observers.

Well, what should i say... it might be the words you use. "They are listening." maybe you should add something like "but the give a sh**" next time and it wouldn't look like white knighting;)

ZOS_GinaBruno wrote: »

We do care about everyone's feedback and bug reports, and many of the devs spend a lot of time reading feedback both during PTS cycles and in between while we are just doing Live incrementals. That said, there are a lot of different factors that go into a decision when changing any aspect of the game whether it be an ability, feature, etc. Feedback from everyone is one very important part, but we also look at hard data and how a change would affect every other part of the game. If we were to change X ability, how much development time would it take? How many teams would be impacted? How long will it take to test and verify? How would it impact PvE? PvP? Dungeons? Trials? Dueling? etc etc. These are just a few of the questions we need to ask - there are many, many more though!

We know it's frustrating to spend a lot of time writing your feedback only to be met with silence, and no amount of "don't worry, we read!" can remedy that feeling. We're working on it, though, and do hope everyone continues to post feedback even if the outcome isn't exactly what you were hoping to see. Please remember, though, that we need to look at the big picture and there are so many different things a single change could affect.

Also, it's worth mentioning that we need time to react on feedback based on how work is done internally. We know there weren't as many fixes as you were hoping to see in the latest PTS patch, but it normally takes a couple patches in order to implement changes based on feedback we've seen. The whys and hows are a long and boring explanation, but in general it takes us a couple patches to get feedback-related changes into a PTS patch (so if you posted feedback or a bug report last Friday, you're more likely to see the change/fix in next week's incremental rather than the one we just had yesterday).

@ZOS_GinaBruno and you want people to believe this?
How long in average does it take to fix a bug? you're talking about "(so if you posted feedback or a bug report last Friday, you're more likely to see the change/fix in next week's incremental rather than the one we just had yesterday)". how many bugs have been fixed during pts phase and how many have been fixed afterwards? how many haven't been fixed at all?

And the next question would be: which of the fixed bugs are relevant for the game's mechanics and which are just visual fixes?

You realize that it is always the same story with pts? the relevant bugs that have been reported (most of the time very early) aren't addressed before the patch hits the live server. most of the time it takes even longer.

and you want to make us believe that you are looking at hard data? like the fancy (and completely useless) diagrams you've showed in some eso live episodes?

Seriously, If any of the things you wrote would be true, the game wouldn't be in its current shape (which is a mess). Stop with that fu**ing reinvention of the wheel and fix the bugs that have been reported since launch.

GTech_1 · September 2016

ZOS_GinaBruno wrote: »

Preyfar wrote: »

ZOS_GinaBruno wrote: »

We do care about everyone's feedback and bug reports...

Odd question, but about how many bug reports does ZOS get during feedback cycles? I imagine thousands of players hitting /bug to report issues crops up on the PTS but it would be interesting to know how much feedback ZOS gets. Or, at the very least, what could we be doing better to report bugs to make it easier for the dev team to address them?

I know I've put in bug reports that are basically useless from a testing aspect (e.g. "I get stuck in sprint and can't attack") since I have no way to easily replicate it, but what sorts of things make the process easier from the dev POV?

Oh gosh, I don't have a single number but it's a fair amount. Many times, bug reports we receive have already been found internally, but we just haven't had a chance to fix them yet. Other times, they're new and we're grateful for their submission. After all, there are only so many hours in the day for us to test this massive game, and only so many bodies!

As for what you could do, /bug is the preferred way to report an issue you find on PTS. Doing so actually gives us a lot of information about your character that a forum post just doesn't cover. That said, forum posts are useful if you want to post multiple screenshots or include a video of an issue. Also, don't forget the rule of "there's no such thing as too much information."

@ZOS_GinaBruno
On this particular note: Has the dev team considered removing, or increasing, the character limit on the /bug description field?
I often need to truncate my descriptions, removing that much needed info, in order to submit my bug reports.

Another option to streamline the process: Ask questions in pulldown fields, such as:
Race, Alliance, Level, Location, etc. Or just have those auto-populated based on server side data.

Additionally: Has the dev team considered adding new categories to the /bug pulldown fields, or making them more intuitive?
Categories such as: "Justice system", "Dye Stations", and the many other systems introduced since launch, are simply not represented at all in the pulldowns.

A possible "bandaid" solution for the pulldown category issue:
Add an "Other / Unknown" category, so folks don't spend so much time hunting through categories that they forget the steps required to reproduce a bug.

Making the /bug report functionality more user friendly would go a long way towards gaining accurate, and insightful reports, in my opinion. Making it easy, convenient, and user experience oriented would not only make it feel more professional, but it would also be likely to result in better, and easier to follow reports.

This sounds like a time savings, on both ends, to me.

As always, I hope this helps,
@GTech_1

Yolokin_Swagonborn · September 2016

If the Weapon ultimates for Destro/Resto Staff still are garbage compared to the adaptability, (in both PvP and PvE) of the stamina weapons, then we will know for sure that this whole "Feedback" part of the PTS is a fraud.