Latency on the European Megaserver - Looking for Additional Info

tim_barteneb17_ESO · April 2014

Have you reach out our Support Team yet to request help for this issue? And if so, what is your support ticket number?
- No.
What region are you playing the game in? (Your country and specific area)
- Netherlands, all of my friends experience lag. In cyrodill it is extreme often resulting in a disconnect
Who is your ISP?
- ZIggo
Are there any specific moments you recall experiencing extreme latency? While questing? While running dungeons? While in Cyrodiil?
- Well, no. There is always lag....always

. But in cyrodill it is extreme with 3-6 seconds freeze lags

Thanks in advance for any information you’re able to share with us about this issue!
- No problem, but this kind of lag happened like 2-3 weeks ago and it is getting only worse. In beta stress tests it was even better

hypr · April 2014

-Have you reach out our Support Team yet to request help for this issue?
Nope.

-What region are you playing the game in? (Your country and specific area)
Sweden, Skövde/Mariestad

-Who is your ISP?
Sunet (100/100)/Telia(100/10)

-Are there any specific moments you recall experiencing extreme latency? While questing? While running dungeons? While in Cyrodiil?
I have had some latecy issues while palying the game overall (questing, dungeons) but mostly while doing pvp (but im really a pve player). In the PvE gameplay i feel like its a more constant lag, i really dont mind it that much, i just have to forsee more things like i guess it will be an incomming aoe fom mob here soon so i need to get out. this i guess will be more important when i reach maxlevel ad start doing veteran content.

pulversoppa · April 2014

Have you reach out our Support Team yet to request help for this issue? And if so, what is your support ticket number?
Nope, since I have not had serious issues with it yet.

What region are you playing the game in? (Your country and specific area)
Sweden, Stockholm area. Playing on the EU server.

Who is your ISP?
Bredbandsbolaget AB

Are there any specific moments you recall experiencing extreme latency? While questing? While running dungeons? While in Cyrodiil?
In one group dungeon there was slight out of sync lagging, perhaps for 15 minutes. Other than that it's very rare there's any lag at all. Have not been to Cyrodiil yet since launch, but in the betas it could be a bit laggy there. Overall I've not really had any lag issues so far, except that tiny happening in a group dungeon, and that was perhaps 2 weeks ago.

Jade1986 · April 2014

Its pretty pathetic that we are nearing 1 month after official release and there hasn't been a peep about moving the servers yet. This isn't the damned CIA, FBI, or NSA, give us some damned info and stop being as transparent as a cinder block.....

Sarmoung · April 2014

- Have you reach out our Support Team yet to request help for this issue?
No.

- What region are you playing the game in? (Your country and specific area)
Romania, Pitesti.

- Who is your ISP?
RDS & RCS

- Are there any specific moments you recall experiencing extreme latency?
While questing in Daggerfall, arround 5 a.m. BST.

TheMoDiiFii3r · April 2014

Have you reach out our Support Team yet to request help for this issue? And if so, what is your support ticket number?

Nope

What region are you playing the game in? (Your country and specific area)

Alik'r Desert

Who is your ISP?

Vividwireless

Are there any specific moments you recall experiencing extreme latency? While questing? While running dungeons? While in Cyrodiil?

I recall it happening upon initiating enemies
I am able to draw and sheath my staff properly, then when I walk to some enemies and attack them, they will walk a few steps and lag

Edvoli · April 2014

Diablo EU server had issues yesterday due to ddos attacks, anything simulair here?

Ashenangel · April 2014

Have u contacted tec support / not yet Uk Norfolk Virgin media 130 I get it a lot of latency when in public dungeons and instances my skills are just not triggering it sometimes looks likes she's casting a skill but then it doesn't work and the group dies (I'm heal) or I get lag spike and one sec there all up and then the lag spike and all dead.

Jade1986 · April 2014

Edvoli wrote: »

Diablo EU server had issues yesterday due to ddos attacks, anything simulair here?

ddos?

illahad · April 2014

Have you reach out our Support Team yet to request help for this issue? And if so, what is your support ticket number?
-- No

What region are you playing the game in? (Your country and specific area)
-- Russia, Saint-Petersburg

Who is your ISP?
--Rostelecom 25 MB

Are there any specific moments you recall experiencing extreme latency? While questing? While running dungeons? While in Cyrodiil?

-- Mostly questing, but I rarely do other stuff. Sometimes I'm attacked by "invisible" mobs and suddenly die, sometimes there's just 5-15 seconds delay between button press and actual ability animation. Whispers are greatly delayed too.

The_SpAwN · April 2014

Have you reach out our Support Team yet to request help for this issue?
- Not yet.

What region are you playing the game in? (Your country and specific area)
- Treviso, IT

Who is your ISP?
- Telecom It. 20mb/s

Are there any specific moments you recall experiencing extreme latency? While questing? While running dungeons? While in Cyrodiil?
- Most of the time during PvP in Cyrodiil, everyone stop and after a few second the game crash.

annvdbb16_ESO · April 2014

[*] Have you reach out our Support Team yet to request help for this issue? And if so, what is your support ticket number?

No I didnt

[*] What region are you playing the game in? (Your country and specific area)

Belgium (east flanders)

[*] Who is your ISP?

Telenet N.V

[*] Are there any specific moments you recall experiencing extreme latency? While questing? While running dungeons? While in Cyrodiil?

Cant really say, in different areas.
I tried to click continue on a quest, didnt work, only reacted much later. Then another time I was walking around and couldnt open things or sprint, the reaction time was way slower.
But overall I rarely encounter this. Usually it goes smoothly

Daendur · April 2014

Have you reach out our Support Team yet to request help for this issue? And if so, what is your support ticket number?

No

What region are you playing the game in? (Your country and specific area)

Italy, zip code: 36010

Who is your ISP?

Siportal (Telecom Italia)

Are there any specific moments you recall experiencing extreme latency? While questing? While running dungeons? While in Cyrodiil?

While doing Blessed Crucible.

- Not experienced in Direfrost Keep nor in Blakheart Haven.

Litvan · April 2014

ZOS_JessicaFolsom wrote: »

Have you reach out our Support Team yet to request help for this issue? And if so, what is your support ticket number?

What region are you playing the game in? (Your country and specific area)

Who is your ISP?

Are there any specific moments you recall experiencing extreme latency? While questing? While running dungeons? While in Cyrodiil?

No, your support team is a bunch of untrained monkeys throwing faeces randomly at people just like in the zoo, so to save my self the extreme frustration some of my friends has displayed due to having bothered taking contact to your "support team" I figured that it's not worth it.
Denmark, Jutland, Aarhus
TDC 20/2 mBit
All of the above, can be mid fight, zoning in or out of dungeons, can be while running up the stairs to the bank. Can be mid crafting at a crafting station. Anything really.. you name it it's there...

I won't add to the choir of "move the server to the EU" so I'll save you from listening to more of that.

Minicik · April 2014

Have you reach out our Support Team yet to request help for this issue?

No.It's meaningless.

What region are you playing the game in?

Canakkale, Turkey

Who is your ISP?

TTnet(TurkTelekom, 24mbit/fiber)

Are there any specific moments you recall experiencing extreme latency? While questing? While running dungeons? While in Cyrodiil?

Entering the game for the first time,instances,mostly town banks,summoning deadric pets.

Hurbster · April 2014

tylerhalversonb16_ESO wrote: »

Try moving the EU megaserver to the EU...?

This is the single most important fact here.

I have not tried to contact support - assumed it was because our servers were in North America. As the poster above said it's distance-related.

Worthing - SE UK

Virgin Media - 60Mb/sec

Peak Times, long login times (sometimes eternal), seemingly random lag when I am in combat. I'll suddenly get a big damage spike which finishes my poor sorcerer. Heck, it happens while strolling around town.

Please, just tell us when the server is being moved - or are you waiting until the console version comes out ?

deef85b16_ESO · April 2014

Harakh wrote: »

dideldumdei wrote: »

I am beginnin to doubt that there are 2 Servers at all. It more looks like one and they are trying to find out how much longer they can hide this Info, before they announce a "Servermerge" cause everything is fine and no Euro Server is needed....

I am also beginning to feel sorry for the money and effort I spent...

Give us a clear Statement and dont wait until the first Sub Money runs in, before presenting this stunning News!

If player would be consequent, they would cancel there sub, if enough do it the most Publisher react fast, as long as the money rolls they do nothing in a fast way

I probably will after my free month + 'forced' paid month is over. Not only due the lack of service + issues (better said their global 'care' level), but also for the fact that they removed the non-recurring payment options (iDeal in my case) and don't respond to any questions about when they will return.

I have no CC, and will not have a CC.

Furthermore my PayPal is not verified because I don't have a bank account coupled(did had in the past before some random Chinese company took €100,- from my account).

So the only options I have is either buy a gamecard for 60 days (I object to that as I want to pay on a monthly base) or by paying through iDeal (which isn't available anymore).

So ZoS great way to keep your paying customers, or are we meant to be your cash cows from the start (cash quickly now, run away later as in going F2P) ?

Since if I remember correctly when they first announced ESO it was meant to be a F2P game, and even now I still can see some F2P elements like limited inventory space, fast armor decay (even if you didn't die), horses, lack of certain crafting materials, etc.

weresloth · April 2014

All you have to do to solve the latency problems for us European players is to keep your word:

ESO ROAD AHEAD

Game Director wrote:

The North American and European megaservers will first be hosted in North America. This gives us a more efficient way to address any platform issues that may arise at launch. After the initial launch phase is over, we will move the European megaserver to the European datacenter – but this will be a seamless migration for users, without additional downloads, logins or action required.

energiequantb16_ESO · April 2014

Not contacted support yet.

Berlin, Germany

Deutsche Telekom (DTAG) / T-Online, connected via ADSL2+

As said before, lag is most noticeable in combat when stepping out of AOE indicators doesn't avoid getting hit, special abilities have a 1-2 second delay after key press or enemies are very near death, get hit and take 1-2 more seconds before death animation plays. I also noticed that all after-death boosts of special abilities like healing the player or restoring stamina often take 2-3 seconds before they get indicated. Effects out of combat include NPCs popping up very late in crowded areas (every time about 10+ people are inside a building like banks or most-visited quest givers). Also, I often encounter horses "gliding on rails" without a player on them for ~3-5 seconds before riding animations play and the rider fades in. Furthermore, I had no luck entering Cyrodiil since beta (infinite loading screen) but didn't bother as I know I would likely get stuck in it anyway if I happen to crash/logout there. It should be obvious but I experience less lag if playing off prime-time (i.e. later on work days; around 21 UTC).

I should add that it didn't feel that terrible during load-testing beta (except the one when almost nothing worked the whole test weekend, not sure if it was B17 or B18). Yes, in beta we also had noticeable lag but not in these dimensions, the game felt more fluent even on prime time. My guess is, if the server was to stay in Texas you would have to over-power that data center so it doesn't exceed the load levels it had in beta or gets even lower - it would need to respond so quick that it doesn't add much to the latency caused by distance. Moving the servers to EU likely is more economic.

kristof_michielsb16_ESO · April 2014

Have you reach out our Support Team yet to request help for this issue?

No as they probably won't be able to fix this. Server is located in NA. So 150ms is the best you can expect with this kind of physical distance.

What region are you playing the game in?

Belgium

Who is your ISP?

Telenet Cable (60Mbit/s)

Are there any specific moments you recall experiencing extreme latency? While questing? While running dungeons? While in Cyrodiil?

Pretty much get latency peaks all the time. Looking at performance monitor in Windows(we can't see it ingame because API doesn't support it) I actually see an average of 150-200ms which frankly is too high for an online game.
Yesterday(29/04/14) it actually was really bad which is why I think the servers went offline this morning. So probably an issue with the server itself and not the connection.
Moving the datacenter to Germany would dramatically decrease the response times, however I know this is a very big project so I'm willing to wait it out.

On a side note:

https://help.elderscrollsonline.com/app/answers/detail/a_id/6423/kw/megaserver

The location of these servers is not going to affect the gameplay experience for the vast majority of our customers, and that millions of players from all over the world can play on our North American server and experience The Elder Scrolls Online as it was designed—without significant latency problems.

Not really

Starnes · April 2014

weresloth wrote: »

All you have to do to solve the latency problems for us European players is to keep your word:

ESO ROAD AHEAD

Game Director wrote:

The North American and European megaservers will first be hosted in North America. This gives us a more efficient way to address any platform issues that may arise at launch. After the initial launch phase is over, we will move the European megaserver to the European datacenter – but this will be a seamless migration for users, without additional downloads, logins or action required.

Well said/quoted.

RaZSm · April 2014

lag delays while pve!

Cadeyrn · April 2014

Not Contacted the Support yet

Cologne Germany

Unitymedia 100 MBs

Mainly in Cyrodil, Mainly in Chats sometimes in the open world, especially Key Hit Lags

dinges · April 2014

Hi Zenimax, maybe this will help you also : I'm playing on a campingsite with terrible internet, maybe makes upto 50KB/s at best but mostly hovers around 5 to 25KB/s.

The game is extremly playable... What's described in the majority above also happens occasionaly, no response or just no actions then suddenly a catchup and your dead or can continue.

What i do notice here at this moment is that when i meet players (one is enough) it completely lags me out, seems to be that every player i meet causes around 15MB on data to be transfered.. just for seeing one person.

This being said, walking in the bank is a no go. All just stops. Anyway, thought i leave this with you and maybe its useful for you. Don't have to treat is as a complaint as for me its bound to this camping site. Never experienced it at home (XMLnet, holland, 165Mbps)

GL tracing it.

Cer3z · April 2014

Ticket number: No

Region: Italy, Rome

ISP: www.unidata.it

Are there any specific moments:

Cyrodiil - UNPLAYABLE
Questing - little good

last time i've played very fine was on the third beta weekend first to the release,
i like the game but my playing experience is poor, at the moment i changed my subscription off, i'm looking for better news

best regards & good work

weresloth · April 2014

I think reassuring the European player base that the original plan to move the EU Megaserver to the EU datacenter is still in place, and giving a rough ETA on that would go a long way towards retaining subscriptions.

Honestly, as much as I love ESO as an MMO, I'm tempted to cancel my subscription until the server transfer is announced, because right now it's too frustrating and I'm not willing to pay to be frustrated, I can easily get that for free.

On the other hand, should a reasonable ETA be announced (i.e. half of May) I'd probably decide to cope with the latency problems since I can see the end of the tunnel.

I don't think I'd be alone in doing so.

Jade1986 · April 2014

weresloth wrote: »

I think reassuring the European player base that the original plan to move the EU Megaserver to the EU datacenter is still in place, and giving a rough ETA on that would go a long way towards retaining subscriptions.

Honestly, as much as I love ESO as an MMO, I'm tempted to cancel my subscription until the server transfer is announced, because right now it's too frustrating and I'm not willing to pay to be frustrated, I can easily get that for free.

On the other hand, should a reasonable ETA be announced (i.e. half of May) I'd probably decide to cope with the latency problems since I can see the end of the tunnel.

I don't think I'd be alone in doing so.

Agreed. ZoS is about as transparent as a cinder block atm though.....

RickDangerous42 · April 2014

Have you reach out our Support Team yet to request help for this issue? And if so, what is your support ticket number? I did, don't remember the ticket nr though.
What region are you playing the game in? (Your country and specific area) Malaysia, KL
Who is your ISP? Unifi
Are there any specific moments you recall experiencing extreme latency? While questing? While running dungeons? While in Cyrodiil?

Thanks in advance for any information you’re able to share with us about this issue!
I was in Coldharbour at the time. Indoors, outside, in dungeons, all the same.

I did a traceroute to the server I was connected to:

traceroute to 198.20.200.190 (198.20.200.190), 64 hops max, 52 byte packets
 1  115.132.111.150 (115.132.111.150)  7.255 ms
    175.144.88.142 (175.144.88.142)  6.182 ms
    115.132.111.138 (115.132.111.138)  5.885 ms
 2  115.132.111.149 (115.132.111.149)  6.982 ms  5.924 ms  6.416 ms
 3  10.55.192.38 (10.55.192.38)  224.452 ms  224.453 ms  225.029 ms
 4  eqix.lsan.twtelecom.net (206.223.123.36)  197.593 ms  197.206 ms  198.382 ms
 5  64.129.234.190 (64.129.234.190)  228.876 ms  230.120 ms  231.019 ms
 6  66.195.111.98 (66.195.111.98)  229.230 ms !X  229.746 ms !X  228.301 ms !X

Latency seems normal. I don't think latency is the problem though. Seems more like server couldn't receive messages at all for a long period (30+s), and then all messages were sent in one go, causing server to think I was spamming, and booted me out. I.e. this is not "lag" per se. If you use virtualization, I would look into issues with that, as I've seen exactly these kinds of issues on other systems using e.g. VMWare for the servers.

xegallob16_ESO · April 2014

Ticket number: No

Region: Italy, Venice

ISP: http://www.telecomitalia.it/

Are there any specific moments:

Cyrodiil - UNPLAYABLE
Questing - little good

last time i've played very fine was on the third beta weekend first to the release,
i like the game but my playing experience is poor, at the moment i changed my subscription off, i'm looking for better news

best regards & good work

paul.foucherwb17_ESO · April 2014

Have you reach out our Support Team yet to request help for this issue?

No.

What region are you playing the game in?

Durban, South Africa

Who is your ISP?

Internet Solutions 10 mbps

Are there any specific moments you recall experiencing extreme latency? While questing? While running dungeons? While in Cyrodiil?

Latency through out the game is terrible , switching weapons does not happen.. blocking takes long..

200ms is great for us in South Africa and that's how much we get on EU servers( and i would be happy with that) but now that the EU server is in the states we are seriously struggling i am sitting at 700-1000 ms which really makes the subscription not worth it

Please move the servers to the EU.