Latency on the European Megaserver - Looking for Additional Info

Coolits

1. No support ticket yet.
2. Scotland UK, Edinburgh area.
3. Virgin Media 60mb.
4. The problem I'm seeing the most is "ability lag" I click the skill and it takes a lot longer than it should to produce the result. This can happen anywhere and at any time.

emailgosurwb17_ESO

Already posted answers to the questions, here is my tracert

UAE, Dubai - "du" ISP (16mb)

0_o 300

>tracert 198.20.200.193

Tracing route to 198.20.200.193 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 192.168.0.1
2 1 ms 1 ms 1 ms 192.168.1.1
3 11 ms 9 ms 12 ms 10.46.246.38
4 13 ms 11 ms 10 ms 10.100.34.78
5 16 ms 15 ms 15 ms 10.100.34.70
6 13 ms 14 ms 12 ms 10.44.247.85
7 16 ms 18 ms 19 ms 94.201.0.69
8 109 ms 111 ms 111 ms 10.44.24.102
9 221 ms 212 ms 210 ms 116.51.26.81
10 218 ms 216 ms 233 ms ae-0.r20.sngpsi05.sg.bb.gin.ntt.net [129.250.3.1
45]
11 288 ms * 303 ms ae-3.r20.snjsca04.us.bb.gin.ntt.net [129.250.3.4
8]
12 306 ms 306 ms 305 ms ae-1.r07.snjsca04.us.bb.gin.ntt.net [129.250.5.5
3]
13 291 ms 283 ms 283 ms 192.205.37.57
14 285 ms 287 ms 287 ms cr2.sffca.ip.att.net [12.122.149.138]
15 301 ms 299 ms 299 ms cr2.la2ca.ip.att.net [12.122.31.133]
16 296 ms 295 ms 293 ms cr2.dlstx.ip.att.net [12.122.28.177]
17 292 ms 296 ms 283 ms ggr3.dlstx.ip.att.net [12.122.138.25]
18 * * * Request timed out.
19 * * 12.250.61.22 reports: Destination net unreachable.

Trace complete.

Rhythmic

Russian Federation(western part).
~400-800ms in Cyrodiil(400 at night , 800 prime-time).
~200-400ms everything else(night - prime-time).
Unplayable.

~30-80ms in other games.

Kalston

My free month hasn't run out yet so here goes :

1 Have you reach out our Support Team yet to request help for this issue? And if so, what is your support ticket number?
- No, waste of time. The servers are an ocean away, overloaded and not even on the US East Coast (where europeans can hope to get a latency in the 100-150 range) but in frigging Dallas, it couldn't be worse for European players and you know it (unless you don't know the basics about network latency?). Stop fooling your customers and move your servers if you don't want to lose even more customers (or maybe you don't care because you made enough money from pre-orders...). Have you noticed how dead Cyrodill has become EU side? Used to be like 75% of the campaigns with high pop/full, now it's at best 3 of them during peak time, rest is on low pop, lol.

2 What region are you playing the game in? (Your country and specific area)
-France, north-west

3 Who is your ISP?
-Orange & OVH (+a VPN provider that I have at my disposal but it doesn't help with servers that are too far away), 95-100ms on Age of Conan servers (located in NJ) where I don't get any lagspikes and a very stable and responsive experience (relative to ESO). Wildstar Dallas servers also run much better than your servers BTW, with 150ms the combat feels okayish and relatively responsive (never experiencing skills not activating or random delays when trying to do something like in ESO) and on top of that Wildstar will have EU servers at launch...

4 Are there any specific moments you recall experiencing extreme latency? While questing? While running dungeons? While in Cyrodiil?
-Everywhere, all the time, I'm a twitch fps player so, sensitive. Game is never truly smooth and responsive latency wise. Bearable in pve sure, in pvp it's unplayable and dungeons sometimes start lagging like crazy for the entire group as well (probably just server-side issue though)

Jade1986

You REALLY need to look into this? Seriously? Solution MOVE THE SERVERS TO THE EU!

deef85b16_ESO

Have you reach out our Support Team yet to request help for this issue?
- Not yet, furthermore I don't think they can resolve my issue unless they can create a subspace channel from The Netherlands to NA

What region are you playing the game in? (Your country and specific area)
- The Netherlands, South-Limburg

Who is your ISP?
- Ziggo: 180Mbps downstream/18Mbps upstream, between 15ms and 20ms on a Dutch/German Battlefield server

Are there any specific moments you recall experiencing extreme latency? While questing? While running dungeons? While in Cyrodiil?
- Most of the times randomly, the lag spikes are very inconsistent(From being responsive to 5 seconds delay and being responsive again), other times when playing in a group / crowded area it does happen more often.

System specs
- It can run Crysis 3 on high/very high pretty fluent, so it should be more than enough to run ESO

Starnes

laced wrote: »

You REALLY need to look into this? Seriously? Solution MOVE THE SERVERS TO THE EU!

Agreed!

Kilara

here goes:

1. Not yet - figured most/everyone was having those problems.
2. Vienna, Austria
3. UPC 120Mbit
4. really varied, and some days much worse than others. occurences include:

- whole game freezes up, from anything between 3-4 secs to up to 15-20secs. - skill delay during combat, animations missing & not firing - can't see any noticeable difference between normal pve combat or dungeons, also happens when just running around, questing, etc... - loading screen issues are much much better

cheers, K

Bollerlotte

Bollerlotte wrote: »

sahib wrote: »

ZOS_JessicaFolsom wrote: »

We want you to be able to have the best possible experience in Tamriel

No you don't. If you were, the EU server would be in the EU at launch.

While telling before launch, EU Megaserver "is" located in the EU.

1. No bacause i guess my tickets sort of only hit a spam folder.
2. Germany
3. Kabel Deutschland 100mb down/ 6md up 14 msec ping
4. Questing, yes
PvP, yes like alot
Dungeons , yes. Fungal Grotto Vet, lol
Chat, yes
Responses on system takes up to 10sec. sucks like playing in 2005 but i sit in 2014, sort of.

Edit:
so ZOS going on for researches, now? realy??

Edit2:
what does the team of 10 developers of teso have done in the last 2 years of beta? making sure that staying at 10 ppl?

this one is nice

matt_wardeb17_ESO2

This is quite possibly the stupidest post to arrive on the forums. It is quite simple. Everyone lags due to the "EU" server being in the US. In due time, you will not have a player base for your EU server if the latency persists.

Bollerlotte

matt_wardeb17_ESO2 wrote: »

This is quite possibly the stupidest post to arrive on the forums. It is quite simple. Everyone lags due to the "EU" server being in the US. In due time, you will not have a player base for your EU server if the latency persists.

i dont want to troll you, i totally agree with you. but the last 2 (two) years of beta, this persists.

Nazon_Katts

To answer the real question: No, it is absolutely not a viable option to connect from the EU to servers located in the US, if you really wish to offer your European player base a lag free and undisturbed gaming experience.

So please, just move the server and stop asking unrewarding questions.

Kalston

But one could hope things would change on actual release. I at least did but it seems I was a fool.

I still poured almost 200h into ESO (took my time levelling and kinda enjoyed it) but it's just not the pvp game I was hoping for and will clearly never be. Not with this devteam, at least.

deef85b16_ESO

matt_wardeb17_ESO2 wrote: »

This is quite possibly the stupidest post to arrive on the forums. It is quite simple. Everyone lags due to the "EU" server being in the US. In due time, you will not have a player base for your EU server if the latency persists.

Please keep in mind that NA player do experience the same (skills key) delays we are experiencing while they have a ping of around 30ms to the NA server, so to me it sounds like it's a server-side delay (clogged packets, I/O overload, what so ever).

Even if I monitor my network traffic through Windows Resource monitor I see a latency between 120ms and 160ms, which doesn't translate to the mere seconds of delays we do experience from time to time, because 120ms = 0,12 seconds).

And when these spikes occur my latency is as high/low as before I experienced the skill delay.

Though I think they need to get their act together, because these delays are pretty ridiculous! I don't care if it's server-side or due to latency (although I'm a IT-specialist/software engineer, I'm a paying customer which wants to enjoy something I pay for, not paying to be their technician/tester..).

zazamalek

Been getting multiple forms of lag.

What region are you playing the game in?

On the EU servers, from South Africa, Johannesburg.

My latency to services in NA hovers around 400±5ms (0% loss), services in EU get about 180±0ms (0% loss).

Who is your ISP?

OpenWeb/Internet Solutions. Unshaped account - no prioritization. South Africa generally gets routed to international services through Level3.

Are there any specific moments you recall experiencing extreme latency?

A lot in public dungeons and delves. A few seconds once in a while.

Infrequently (but severe) in group dungeons. A few minutes of nothing happening, nobody in the dungeon moves and none of my abilities work. This is followed by a "live action replay" over a few seconds (and a wipe ). When it happens it usually affects two players at once (we are a guild in TS), I am the only player in South Africa so it's happening across regions.

Cyrodiil. Multiple forms of lag. Skill lag exists in every RvR MMO, so while I would like to see it improved I do accept it as reality. However, at times, my character movement will freeze as though I am rooted; I can attack, block and even use abilities that forcefully move my character (e.g. Invasion). Dodge rolling (attempting to break soft CC) does nothing - not even the animation. Attempting to break a hard CC/stun (RMB+LMB) does nothing except play the "bash" animation. Therefore this is not a debuff/stun. I can get stuck in this state from a few seconds to even minutes. It seems to occur during or after a large battle.

Extremely infrequently in the PvE overworld. It seems to be tied to phases - if I leave the map it goes away, if I quickly come back to that map the issue resurfaces. Guildies in TS confirm it. Mostly 1-2s of skill lag when it does occur, but rarely continues for durations longer than 10 minutes.

When forming 12+ large groups that contain guild members. Severe framerate drops/framerate lag confirmed by all (60+) in TS. The entire group crashes at about 16 players (again, confirmed by all in TS).

Additional: Once the skill lag is resolved (the more severe minute-long spikes), after a few seconds I usually get "You have been kicked from the server due to excessive messaging." (Despite the fact that I am in TS and therefore am not using chat)

paulb2905b16_ESO

My region is Midlands, U.K.
ISP: PlusNet (FTTC: 78mB cable, 30mB connected)



(Results Over WiFi)

Specific moments:
1) Zoning into areas/in-out dungeons very slow - sometimes 30-180 seconds or more.

2) Massive random total freeze of whole game, in random locations, (lag spike) then back to ok

3) Latency spikes when fighting (PvE) i.e. hit key but delay before anything happens or nothing happens at all.

Operating system
64-bit Windows 8
Motherboard
ROG Maximus V Z87
CPU
Intel Core I5 3570k Haswell
Memory
16,384 MB DDR3 Corsair 667mhz (2 x 8GB)
Hard drive model
SSD - Corsair Force GT240
WiFi
3 x 3 Asus N66U 450mbps (connected through 1GB ethernet)
Dual Band Wireless N 3 x 3 Router

Hope this helps.

Arwyn

Have you reach out our Support Team yet to request help for this issue? And if so, what is your support ticket number?

Yes, they said it was the mudcrabs....RP sucks when you cant play. Incident: 140426-055390

What region are you playing the game in? (Your country and specific area)

Tanger Morocco

Who is your ISP?

Maroc Telecom

Are there any specific moments you recall experiencing extreme latency? While questing? While running dungeons? While in Cyrodiil?

80% of the time im ok, when it does lag its lagging for everyone around me so its not something specific to me or where I am (moved zones and nothing changes), its a problem on the server. of course the posts on the forums seem to get ignored and tickets raised when there is an actual problem don't get looked at until the next day.

I dont feel the servers location is the issue for me since as I say 80% of the time im playing fairly ok (minor ability lag but that's all) There's something wrong in general on the server itself.

For the record when there is severe lag I try other games (also based in the states) and have zero problems. Its definitely your server.

Feel free to contact me ingame if you want me to try anything, always happy to help you solve the problem.

d.zid.816b16_ESO

deef85b16_ESO wrote: »

matt_wardeb17_ESO2 wrote: »

This is quite possibly the stupidest post to arrive on the forums. It is quite simple. Everyone lags due to the "EU" server being in the US. In due time, you will not have a player base for your EU server if the latency persists.

Please keep in mind that NA player do experience the same (skills key) delays we are experiencing while they have a ping of around 30ms to the NA server, so to me it sounds like it's a server-side delay (clogged packets, I/O overload, what so ever).

Even if I monitor my network traffic through Windows Resource monitor I see a latency between 120ms and 160ms, which doesn't translate to the mere seconds of delays we do experience from time to time, because 120ms = 0,12 seconds).

And when these spikes occur my latency is as high/low as before I experienced the skill delay.

Though I think they need to get their act together, because these delays are pretty ridiculous! I don't care if it's server-side or due to latency (although I'm a IT-specialist/software engineer, I'm a paying customer which wants to enjoy something I pay for, not paying to be their technician/tester..).

In which case wouldn't it make more sense to have made this thread directed at the users who are on the US server? As to me it would make sense to try and fix this in a way where latency/lag will be less easily mistaken for the issue at hand.

(Not that the server loctaion is not an issue, the EU server frankly should have been in the EU at release, but thats the responce they will, and are more or less getting from people posting in this thread)

emailgosurwb17_ESO

I asked this on support
Hello,


I have only one question, I hope you can give me a proper answer on this, because this is the main issue for me now and all problems are coming from here.

- When are you going to move EU Megaserver to EU?

Answer***

Greetings!

Thank you for contacting The Elder Scrolls Online Team.

Unfortunately we don't have that information yet. This should be happening soon, but currently I can't give you a timeframe. You can keep an eye out on our official page and social channels for updates on this!

Thank you for your continued interest and support!

Warm Regards,

(04/23/2014 01:48 PM)

Nina

Seems like an important point.

Can it be that when syncronising/controll-data over such huge distances for so many players does it create chokepoints for the server that gets additional cross-atlantic (and pacific) ping of 80-160ish ms?

Brayton wrote: »

- Haven't contacted customer support because I'm in Japan
- Japan
- NTT

I realize there is little chance of a server in the Asia-Pacific region, but the lag issues even from Japan to the US are serious. EU customers must be experiencing even more. I moved to the EU server from the NA server just for the community and the lag issues increased for some reason.
I get lag in dungeons mostly. When there are others around, my keys won't respond, or if they do they are delayed. As a tank, blocking is sometimes impossible and even though I move out of the way of the red area of attack, I still get affected.
I didn't expect a perfect connection because I'm nowhere near the server, but I have played other games with overseas servers and not had this much lag.

Hope you can do something to fix this as I am enjoying the game A LOT!

dumbo

ZOS_JessicaFolsom wrote: »

[*] What region are you playing the game in? (Your country and specific area)

UK, near london.

ZOS_JessicaFolsom wrote: »

[*] Who is your ISP?

Plusnet - 80MB/s I think.

ZOS_JessicaFolsom wrote: »

[*] Are there any specific moments you recall experiencing extreme latency? While questing? While running dungeons? While in Cyrodiil?

Extreme latency?
Cyrodiil. Siege weapons and doors become extremely laggy in large battles.
There are also *rare* situations in PvE where it almost seems that I've disconnected from the server. (there's the completely unrelated issue where the system locks up for a few seconds when moving too fast through an area & opening the map).

Separately there is the equally annoying 'minor lag'. I move out of a red marker before the mob attacks but still get hit, I block the power attack... and get knocked over. This can/does happen anywhere and fairly regularly.

dideldumdei

1. Not yet, but going to.
2. Germany, Bremen Area
3. O2
4. Happens all the time. Does not matter if PVE, PvP, or what not. After todays Patch it even happens in PVE with exact 2 Npcs on Screen. No other Players around, at least not visible. I even die and the NPCs leave the Fight 3-5 Seconds before I fall down.
5. I hope this thread here is not just to find out its not that bad and only a few Euros have Problems so leave the Server in the States.
6. I invite Matt Firor to have an hour or two here at my Computer in Cyrodiil on a Saturday Night. He might change his mind about Lags and Latency. Free Beer included, Matt. Hope to see ya around Fellow!

oeb17_ESO

OMG move that bloody server to eu !! It was promised it will happen shortly after release.

LAG is bad ! And there is no connection thats gonna fix it, only moving the servers to eu !

Losing Interest if there is no progression in moving those servers.

paradoxorganisationb16_ESO

Maybe have the EU server actually be in EU so this sub par exp called "EU" megaserver could stop.

ciffix

Who are you kidding... place the servers in europe... you think gamers don't know what you are doing.. Canceling my account right away, this is so cheap.

Custos91

1:Ticket: Nope, I was used to lags and didn't figure the problem out at first(moved to a new city, so thats not longer the problem)
2:Region: Germany, Baden Württenberg, Stuttgart
3:Provider:1und1, 16mB
4:Where:
Started in dungeons, I am not longer doing any because of it, had a rund with 4 different "phases", one for every player, we all had seen different things, and the worst part was the server itself had other ideas of what was going on, was fun healing a tank without knowing its life...
Issues happened in Vet areas too, second worst problem, can't progress there now, have no group and doing all that stuff solo is quite hard as a healer...the lags took every chance...got like 1.5 sec lags on the worst day...coul live with lags up to 0.5, but afterwards vet gets really deadly
Cyrodill:
No lags, strange enough, but our campaign got rolled over by a vamp with ulti spam, the people are leaving...
Had the lags in Grahtwood (non vet) too, I should say, that it is getting worse as the day progresses, the more player, the worse the connection...

skoomatrait

Have you reach out our Support Team yet...?

It's useless because my last 3 tickets via in-game service still unanswered 4 or 5 days.

What region are you playing the game in?

Russia, Moscow

Who is your ISP?

Beeline (VimpelCom)

While questing? While running dungeons? While in Cyrodiil?

Cyrodiil PvP

p.s atm only daily bounty-20 quest interesting for many players i now and nothing else with such a terrible latency, infinite load screens and OP vamps

Takanami

tylerhalversonb16_ESO wrote: »

Try moving the EU megaserver to the EU...?

^this

Ticket - Received default answer, didn't take it up any further.

Country - South Africa, will naturally have more lag than Europeans, but with the amount at the moment, game is unplayable most of the time. WTFast helps a little

ISP - Telkom and/or Openweb

Occurrence - Most of the time, HUGE amount in prime time

Nothing can be interacted with during the bad stages of latency. People warp every few seconds or minutes as game is trying to "catch up". Sometimes all players and objects just disappear altogether

Please move the EU server now. It's time.

Samiri

• Have you reach out our Support Team yet to request help for this issue? And if so, what is your support ticket number?
  Yes I have made several ingame bug reports, I have no clue what my ticket is, you dont really get any mail on it.
  
• What region are you playing the game in? (Your country and specific area)
  Denmark
• Who is your ISP?
  Stofa and i got 40mb / 5mb
  Running on Cable
  No torrent program or other stuff other than my phone connected.
• Are there any specific moments you recall experiencing extreme latency? Since I run a lot in Cyrodiil, its usually there I notice the lag. Chat is super slow, mail system takes 10 min to send or recive. Casting a spell takes from 1 to 30 sec to cast in big pvp events.
  Running in a big group on a Horshe you can sometimes see the horse stutter.

OBS: Usually when I got lag, all of my guildmates also experience this lag. aka, server side.

Give me a way to see the MS on my connection pls.
Well other than having to do ping specific server ip adresses

Tristis Oris

we ALL freeze&lag just now. for 5-20sek absolutely.