Update 44 is now available for testing on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/categories/pts
Maintenance for the week of September 23:
• PC/Mac: No maintenance – September 23
• PC/Mac: No maintenance – September 23
How to fix your Login Information is Incorrect problem 6/04/2014
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EzarothSoul ShrivenFor anyone that paid for the game from a third party, such as Green Man Gaming. You need to enter ANOTHER code. Check your email from the third party you bought from and look for a different code to input. Hopefully, this is what will fix things.
Bad design Zenimax, you should have done better than this.0 -
Ziiko✭julizs791b16_ESO wrote: »
Sorry to say but this is how it always was with MMO´s. You activate the product, choose a payment plan and then have 30 days free.
Not always.
In any case, if you're going to communicate things to your customers you need to communicate frequently, clearly and DIRECTLY. This should've been communicated very clearly through an email blast to everyone that had an account using early access and the email didn't have to be particularly complex:
"Dear Customer,
Thank you for your purchase of the Digital Imperial Edition! We hope you've been enjoying your early access to the Elder Scrolls Online. Early access will terminate at 9AM EST on Sunday, April 6th. As part of your purchase, you are entitled to an additional 30 days of free game time. In order to continue your adventures in Tamriel, simply set up a subscription or enter a code for pre-paid game time. Your account will be charged a small authorization hold to confirm the payment method, but you will not be charge for game time until your free 30 days have expired.
In order to avoid web traffic/site congestion, we advise you set up this recurring plan prior to Sunday April 6th. Best wishes...blah blah blah."
Posting the message to the launcher assumes everyone is playing all the time - you take our contact info, so use it! You can also post it to the launcher, but that should not have been the primary mode of communication.Edited by Ziiko on April 6, 2014 1:36PM0 -
this is so much *** zanimax please just fix your *** for once you can't just say pay for it we will sent the money back to you.... what if i want to pay with prepaid *** how am i getting that money back....0
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SeyyahSoul ShrivenI bought the digital edition of the game through elderscrollsonline.com... i had set up my payment plan at the purchase... verified it and such...
i do NOT have a physical code, nor received an e-mail containing it...
Assuming that blasted que moved and i got in, how on earth am i going to redeem a code that has not been delivered to me?
Very very very bad move guys...0 -
class101✭✭✭silverdragon0082b14_ESO wrote: »If you can't find subscriptions try this link I took it off mine
https://account.elderscrollsonline.com/account/billing/change-subscription
So yeah, this link worked for me. However, it brings up the message, "In order to set up a subscription, you must first own the game. Please visit the store to purchase the game or enter a Retail Product Key Code."
Um, yeah, about that...I preordered the physical Imperial Edition from Best Buy online a couple months ago. Because I like physical collector's edition goodies. I'll spare you the details of my fiasco with Best Buy and my post office, but suffice it to say: I do not have my physical copy of the game yet. So therefore, I do not have my Retail Product Key Code.
So basically, I'm boned, and heads up: so is anyone else who bought but hasn't received their physical game copy yet.
Explains it yeah they don't want you to add a subscription if you don't own the first "sesame" the original game
You seem to have been able to play the early access without "officially" owning the game, sounds weird
Hope you get your issue sorted out, good luck dude0 -
AbadamanSoul Shrivenwhat the... i am in the game right now, didnt even add subscription or another code..0
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rmarsh936✭✭I had to re-enter the activation code, even though I had done that once already, and that took care of the problems, I was able to enter my billing information.0 -
eruexe✭This is crap, I get redirected to the store with an error message:
"here were issues with your recent transaction attempt. Please check the provided information again or contact support at http://help.elderscrollsonline.com"
Right after clicking the payment method i am going to use.0 -
Lizzrdd✭✭✭Ah yea I only use pre-paid visa cards to purchase things online..what is gonna happen? Guess Ill get one for 50 dollars and set it up for 3 months instead of 6 months like I had planned.Play how you want to, not how others tell you to! Live and let Play!0 -
Audigy✭✭✭✭✭
✭✭ch1m3r4_c0mpl3x wrote: »Sorry to say but this is how it always was with MMO´s. You activate the product, choose a payment plan and then have 30 days free.
Wrong. You sign up on other subscription-based MMOs that offer free time, enjoy your free time, and subscribe at a time of your own choosing. This is not standard practice.
What MMO´s are these? F2P ones?
Every sub based MMO works after the same procedure, believe me I played many of them 0 -
class101✭✭✭This is crap, I get redirected to the store with an error message:
"here were issues with your recent transaction attempt. Please check the provided information again or contact support at http://help.elderscrollsonline.com"
Right after clicking the payment method i am going to use.
got that too keep trying0 -
Lizzrdd✭✭✭This is crap, I get redirected to the store with an error message:
"here were issues with your recent transaction attempt. Please check the provided information again or contact support at http://help.elderscrollsonline.com"
Right after clicking the payment method i am going to use.
got that too keep trying
greeeaaattPlay how you want to, not how others tell you to! Live and let Play!0 -
so we have to put up a subscribtion method even though EVERYONE who bought the game have the free 30 days how did zanimax failed at this...
Thank you zanimax for ruining my sunday thank you very much...Edited by runepower on April 6, 2014 1:57PM0 -
It's ridiculous I`ve paid big money for the game!!! And when i bought it i was told that i have 30 days of game there were no information that i would need to pay more money!!!!! Thats looks like fraud and deceit!!!1
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this is so dump they put a sub plan wtf what if u want to play now on the release for 1 month and not play on the summer and start at fall again -.- soooo stupid zenimax.
im just pissed kuz i dont have money right now and cant get me free 30 days whitout setting the plan and paying 12$
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tambo.01b16_ESO✭✭✭Looks like the payment period has been extended. I'm in the queue to enter my sub details, but the game has let me back in.0
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braz99b14_ESOSoul ShrivenOk I can confirm you are not billed until your free time runs out. I just finished my sub setup. Also I can confirm you do need another code to activate the sub part.Edited by braz99b14_ESO on April 6, 2014 1:59PM0
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Lascoux✭Doesn't change the fact that this is a dirty re-bill. What other purpose would entering your account information before the trial is over have? Trying to sneak you a bill, dirty, dirty modern scam technique0
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Thank you Zenimax for realizing that it was a bad idea to lock people out of a game for which they'd already paid because you wanted to confirm they would be able to pay you a subscription fee in a month . At least we can play while sitting in line waiting to pre-authorize.Edited by silkenriftercub18_ESO on April 6, 2014 2:12PM0
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The thing that's frustrating is that I DID choose a subscription plan when I bought the game. But now, I can't log in because for some bizarre reason I'm expected to set it up again. (And, like everyone else here, I can't because there's a giant queue)0
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so we had you guys at zanimax really had to make us angry first to realize that you are horrible at planning stuff ahead and think before putting something up... next time think carefully about this kind of stuff before you put it in instead of putting it in without even thinking about it.0
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Lizzrdd✭✭✭I am using a valid visa card! it keeps saying an error occurred!! WTF???Play how you want to, not how others tell you to! Live and let Play!0
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VonL✭Yes, but now, in order to play, do i have to go out and buy a new paysafe so i can activate this and be playable? I don't use credit cards !0
