How to fix your Login Information is Incorrect problem 6/04/2014

Zilyana

Soo for everyone out there with the Login Information is Incorrect problem to fix it you need to set up a Subscription Plan and it will be fixed.

Please note that it is only a authorization hold, you will be charged $15 TEMPORARILY and then your money will be sent back.

Please allow up to 30 minutes after transaction and attempt to log back on

adamub17_ESO4

I'm looking at my account page, fully able to log into it, but I don't even see an option to setup a Sub. Comments?

Zilyana

Check account summary.

Comaetilico

sub setted up but still getting the log in information problem... even changed my pass and the new pass don't work as well...

Zilyana

Comaetilico wrote: »

sub setted up but still getting the log in information problem... even changed my pass and the new pass don't work as well...

You have to give it about 5-30 minutes and re-try. Also make sure you use the Launcher and not the eso.exe file.

Telatansiv

Thank you I set up my plan now my account is working fine

WylieCoyote1511

Zilyana wrote: »

Soo for everyone out there with the Login Information is Incorrect problem to fix it you need to set up a Subscription Plan and it will be fixed.

Please note that it is only a authorization hold, you will be charged $15 TEMPORARILY and then your money will be sent back.

Please allow up to 30 minutes after transaction and attempt to log back on

This is an outrage!! We are being held to ransom to access our free 30 days!!

Zilyana

Telatansiv wrote: »

Thank you I set up my plan now my account is working fine

Enjoy

dekboi

I have my plan set-up as do several others im speaking to at the moment and are still not able to log-in. This isn't a fix for everyone.

morphin

I dont see the option to set up the Sub Plan anywere.

felixgamingx1

That's why I set it last night to avoid these delays

adamub17_ESO4

Zilyana wrote: »

Check account summary.

Staring at the screen. Clicked through all of the menus. (Side Menu Edit Account Info, Email Preferences, Change Password, Update Security Questions, Billing History, Reedem Code). No option to setup a SUB.

I purchased my games (2x accounts) via GAMESTOP, not ESO online. Does this make a difference?

NyoX

I cannot see anywhere to add credit card info. Account Summary has where I can edit account. But then I can only put in my name. Billing history only has my beta, and then early access on it.
WTF.

ejvangdk

Why is this info not posted in the game launcher? How the f...are people supposed to know this??

meatloafed35

I'm in the queue for accessing the account website! *** is this? Healthcare.gov?

Zilyana

adamub17_ESO4 wrote: »

Zilyana wrote: »

Check account summary.

Staring at the screen. Clicked through all of the menus. (Side Menu Edit Account Info, Email Preferences, Change Password, Update Security Questions, Billing History, Reedem Code). No option to setup a SUB.

I purchased my games (2x accounts) via GAMESTOP, not ESO online. Does this make a difference?

Redeem your code you received from GAMESTOP.

Tolio

I don't have the option to add a payment method either. Preordered imperial edition via Amazon (all codes redeemed).

iTzGrizzly

I dont have any option to have a subscription. Just says i have early access.

Sashiba91

morphin wrote: »

I dont see the option to set up the Sub Plan anywere.

Exact same problem i have.

Pixie123

ahhhh thanks for posting this i was freaking out a little >< stuck in a queue tho :S and its not moving

astriknoncub18_ESO

In queue for the site to login... Been "More than 100 users in front of you" for about 10 minutes and line is "paused" Never heard of such a thing.

Therealshur

I cannot seem to get the the accounts page, says it is down for maintenance any word on when it will be back?

siuolly

This is outrages... there are tons of people queueing up for the account page now and we can't do anything nor logon to play for our 30 days free because we didn't set up the subscription?

adamub17_ESO4

Zilyana wrote: »

adamub17_ESO4 wrote: »

Zilyana wrote: »

Check account summary.

Staring at the screen. Clicked through all of the menus. (Side Menu Edit Account Info, Email Preferences, Change Password, Update Security Questions, Billing History, Reedem Code). No option to setup a SUB.

I purchased my games (2x accounts) via GAMESTOP, not ESO online. Does this make a difference?

Redeem your code you received from GAMESTOP.

That code IS redeemed. It shows on the EARLY access window in my account summary.

ACCOUNT STATUS:
Beta Access
Early Access

RFore44ub17_ESO

sasy account is down to enter a subscription, what kind of messed up site is this

Jackets_Fan

Ever since your pre-release downtime crap, I've had to use the eso.exe. When I use the launcher, I get the game re-downloading itself. Why are there so many problems with this game already? I can't play my 30 days included, and I can't even get to my account right now.

Completely unacceptable

Zilyana

Most likely you can't setup subscriptions at the moment because the accounts page is being overloaded.

Keurk

its so laggy on the website i wonder if i paid 2 or 3 times already...still do not have the confirmation email tho..

Zilyana

Jackets_Fan wrote: »

Ever since your pre-release downtime crap, I've had to use the eso.exe. When I use the launcher, I get the game re-downloading itself. Why are there so many problems with this game already? I can't play my 30 days included, and I can't even get to my account right now.

Completely unacceptable

There was a small update about 1 hour ago that is required in order to log on. You will need to redownload.

Alpha_Protocol

I get it... but didn't I ALREADY SET-UP A SUB WHEN I REGISTERED?

tdirks23325b14_ESO

they already took my money on soe main site why the h... do i have to wait, they got the d.. money info already. i should be able to log in but gives me bad password and that aint right. soe had a problem with money issues several years ago from another game, it better not happen again.