How to fix your Login Information is Incorrect problem 6/04/2014
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Alpha_Protocol✭✭✭You need to redeem your game code! I have just had the same issue, I had only redeemed my early access code which is why it shows 'early access' in my accounts. But i had bought the game from a 3rd party so you also NEED a separate game code, when you enter that it then asks for a subscription which you can then set up.
No. I pre-ordered Imperial from official site. My code was registered months ago...0 -
Ridiculous situation, but still: any ETA or news on this? I mean, maybe the queue on website will be unpaused soon, or they will apply 30-dyas automaticall (just as it should've been done)?0
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Thinking about my issue, wondering if there is a DIFFERENT redeem code on the BOX TOP (purchased a hardcopy of the game) vs. the REDEEM CODE from my purchase receipt.0
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Zilyana✭✭✭Ridiculous situation, but still: any ETA or news on this? I mean, maybe the queue on website will be unpaused soon, or they will apply 30-dyas automaticall (just as it should've been done)?
It won't be applied automatically. Currently they FORCE you to buy 30 days of game time in order to access the 'free' 30 day period.0 -
So it looks like I won't be able to play today because of this account BS... So will I be getting a day refund on my 30 days free?1
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thilog✭✭✭felixgamingx1 wrote: »That's why I set it last night to avoid these delays
I tried to do this, then discovered you need to have money in your bank account "now" so that they can try to take it in 30 days.. I can't imagine the level of moron who thought that one up.. that having money now means I'll still have it in 30 days. They could have resolved the issue by just checking for 1 penny or 1 cent or whatever, which most people do have.
This queue wouldn't even exist now, because we'd all be online playing our 30 days free, knowing that in 30 days we'd have money in our accounts to pay for the subs.
As it is, we're all in the queue with 100 people in front of us... and no eta. All I did was change my password, having thought my account had been hacked. Turns out, they removed 24 hours from the early access. Which was supposed to end Sunday at 12 Midnight.
Edited by thilog on April 6, 2014 1:03PM0 -
Ziiko✭b) with no message or warning telling us WHY our password 'doesn't work' people think they are being hacked and going into panic mode.
Not very good for a launch mistake.
This is another major problem with what's going on today. Is it really that hard to set up the message to say "Your subscription/game time has expired. Please visit the account page to update your subscription information?" I honestly don't know the answer to that question - I don't do this for a living. But it's how it seems to work for EVERY other MMO I've played.
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braz99b14_ESOSoul ShrivenSame problem here, but now when I start the launcher I get a popup window saying my Early Access is over and I have to activate my 30 day access on the account.
The funny thing is the last sentence say "Fast and Simple" and I am still in queue.Edited by braz99b14_ESO on April 6, 2014 1:03PM1 -
System message: "To activate your 30 days of included game time, log into your game account.... It's fast and simple!"
Fast = queue of indeterminate length (>100 people)
Simple = don't leave your computer for more than 20 minutes or you lose your place in line.0 -
SK1TZ0FR3N1K✭✭✭WylieCoyote1511 wrote: »Soo for everyone out there with the Login Information is Incorrect problem to fix it you need to set up a Subscription Plan and it will be fixed.
Please note that it is only a authorization hold, you will be charged $15 TEMPORARILY and then your money will be sent back.
Please allow up to 30 minutes after transaction and attempt to log back on
This is an outrage!! We are being held to ransom to access our free 30 days!!
No you're not. You have had the option since Friday, to fill this out. You waited to do so, now you will wait in line just like me. I procrastinated also.
“There are three kinds of men. The ones that learn by readin’. The few who learn by observation. The rest of them have to pee on the electric fence for themselves.” -Will Rogers1 -
NyoX✭Where is the option to set up a subscription?! Is it supposed to be in account summary somewhere? Or is it in billing summary? Or is it its own option?
Cause the fact is, it isn't on my screen at all!1 -
Tolio✭SK1TZ0FR3N1K wrote: »WylieCoyote1511 wrote: »Soo for everyone out there with the Login Information is Incorrect problem to fix it you need to set up a Subscription Plan and it will be fixed.
Please note that it is only a authorization hold, you will be charged $15 TEMPORARILY and then your money will be sent back.
Please allow up to 30 minutes after transaction and attempt to log back on
This is an outrage!! We are being held to ransom to access our free 30 days!!
No you're not. You have had the option since Friday, to fill this out. You waited to do so, now you will wait in line just like me. I procrastinated also.
Nope, when I checked on friday I couldn't add a payment method. I thought that the stretching of the preaccess to sunday was the reason for that.
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enubis99✭@RFore44ub17_ESO
Actually their megaserver is just instanced multi servers, it's not really any different from having multiple servers, in fact I'm not so much fond of the idea entirely either.
Nonetheless I agree that this issue with site traffic overload should not be happening, it wouldn't be if they did not lock us out of the game <-Edited by enubis99 on April 6, 2014 1:11PM0 -
Iniesta✭✭im normaly a chillaxed fella, but this stunt by Zenimax honestly
is embarressing. i dont know if somethings just got messed up (wich i doubt) or
if total greed got the better of Zenimax here.
what buffles me is even if something got messed up, instead of apologizing and fixing this mess asap they prefer the 'lend me your walled ...i pay you back' solution.
not cool , most def not coolEdited by Iniesta on April 6, 2014 1:11PM1 -
class101✭✭✭If you can't find subscriptions try this link I took it off mine
https://account.elderscrollsonline.com/account/billing/change-subscription
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GiskardSoul ShrivenSK1TZ0FR3N1K wrote: »No you're not. You have had the option since Friday, to fill this out. You waited to do so, now you will wait in line just like me. I procrastinated also.
That's not how I read it. As I understood it, the announcement said we didn't have to activate our 30 day free trial until today, the implication being if we activated it early, our 30 day free trial would've started earlier.
Edited by Giskard on April 6, 2014 1:12PM1 -
Jackets_Fan✭✭metaldrummer1962b14a_ESO wrote: »Do you really want to pay for this kind of service?
No, but I already payed $80
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