Bank Account Being Charged?

brodieradiob14_ESO

SuperScrubby wrote: »

Innkwell_ESO wrote: »

snip

Actually I didn't make blind accusations, if you actually read the thread there are plenty of people complaining about how the $$ from the hold is affecting their day to day life. Plenty of other open threads too. Some of the posts going as far as saying that they won't be able to buy food due to not having enough because of the hold. So before you try to hit me with what you believe to be the righteous hammer of the lord, take some time and actually comb through the thread.

Also I never said that I condoned their practice of placing a hold right now, I said that it was poor execution. A little reading comprehension and less anger goes a long way.

Once again, this has nothing to do with anybody's ability to manage their finances or priorities. We were not supposed to be charged. Not really sure what you don't understand about that.

malevolentmuse

As for the authorization, that's a credit card thing not a Zenimax thing. Buy something online and that will happen, period. It's how the world works. That's not the game's fault.

Dutchems

I'm saying it again. There is no purpose to charging the full amount for a pre-auth. My bank account was charged 3 times for 14.99 even though I have my 30 free days. Game wasn't that exciting to begin with, feels like a GW2 clone, and now I'm considering bailing on it because I'm stressing about it they gonna triple charge me every month.

TimGS

SuperScrubby wrote: »

Not to mention people trying to use Zenimax for their poor budgeting skills.

I got two CCs. One is my main and my money are there and i never use it for internet payments. And another one is for payments that I suggest are not secure enough.
I planned it that I will have 1500 RUR (90-day sub plan price) on my second cc account just in case if I will decide to continue playing after my free 30 days are over. I authorized it. But i didn't even imagine that I would be charged (yes, charged, it is not temporary, its charged) 500 RUR for just getting my free 30 days. It wouldn't be a problem if I was warned about it. But I wasn't. The submit form said it was gonna charge me for 0 RUR. I was aware that some systems get $0.01 - $1 for validation but not this amount of money. I can't even imagine an anger of those ppl who chose 180 days plan (some were even charged TWICE). Thank god I changed my mind and chose 30-day plan at the last moment.
So stop talking about poor budgeting skills or something. Budget is a plan. I planned to play 30 days for free and decide if I want to continue or not. Zenimax just denied this possibility without even warning me. This is not about my poor budgeting skills (I'm an accountant so my skills are fine, don't worry), this is about Zenimax poor billing management. And this is absolutely unacceptable for e-commerce.

deerengsmithb14_ESO

it's simple,it's none of there business what economic state my budget is in just keep your f#$%@ free 30 days and give me my 30 days i payed for!

TheJadeFist

brodieradiob14_ESO wrote: »

malevolentmuse wrote: »

I've said it before and I'll say it again: gamers are the whiniest little biatches on the planet. You shouldn't be paying $60 - 80 for a game if you don't have $15 in your account. If you can't understand that concept that's your own fault. As for the authorization, that's a credit card thing not a Zenimax thing. Buy something online and that will happen, period. It's how the world works. That's not the game's fault. That's your fault for being horrible with your money and having crappy prioritizing abilities.

Learn to read, ***. Zenimax are not delivering what they promised. This is on them. Now get off your high horse and go play in traffic.

Normally I'd be appalled by your suggestion, however in this instance i'm mildy inclined to not disagree.

conrad_bruhnnrb19_ESO

ty i realy liked to find i was short of money i have never seen this ripoff before but are you going to pay my over charge fee now when i used my card to pay a bill

Fl1pz

malevolentmuse wrote: »

I've said it before and I'll say it again: gamers are the whiniest little biatches on the planet. You shouldn't be paying $60 - 80 for a game if you don't have $15 in your account. If you can't understand that concept that's your own fault. As for the authorization, that's a credit card thing not a Zenimax thing. Buy something online and that will happen, period. It's how the world works. That's not the game's fault. That's your fault for being horrible with your money and having crappy prioritizing abilities.

Good irrelevant point ***. Maybe if you read the thread you would understand that isn't the issue. Go spout your crap off elsewhere.

deerengsmithb14_ESO

conrad_bruhnnrb19_ESO wrote: »

ty i realy liked to find i was short of money i have never seen this ripoff before but are you going to pay my over charge fee now when i used my card to pay a bill

i know right this makes me not even want to play the game but that being said i payed for a 105.00$ game and not play it...and thanks Zenimax for the look my wife is giving me for thinking i have been ripped off right now

Kiwi

the money is still missing from my bank since launch day

rayvn03b14_ESO

I just sent an email off to The Consumerist. (http://consumerist.com/) Considering that EA has won their Golden Poo award two years running, they take even issues with video game companies seriously. I want to state that it's the principle that we were NOT told we would need to supply payment information up front. MMO trial months normally do not work like that. this isn't Netflix. Here's my email to them:

Hi Consumerist!

You guys are awesome. Gamers like myself thought that Zenimax Online studios was awesome, too. Recently, their long-awaited Elder Scrolls Online went live (on 4-4-14) and for months, we were told "You get thirty days free game time when you purchase your copy of the game." Which is also awesome. Except....not.

We're PO'ed because what they didn't say was that they were essentially hiding the 30 days of free game time behind a paywall. See, the usual procedure with MMO's (Massively Multiplayer Online Roleplaying games) such as World of Warcraft is to give new players with a new account 30 days free, with no upfront requests for payment information. It isn't like Netflix, etc., which do want payment info before letting you start the trial.

This would be annoying, but not so bad, if they'd simply told us that this was how they were going to do things. They did not. They simply said you get thirty days free game time. They do clearly state that you need to have a payment method--standard with all pay for play MMO's, but nowhere does it say "No free game time for you unless we have your payment info first...and oh yeah, we aren't going t just do a preauth, we're going to charge the full amount!"

On top of this, they're pretty much ignoring us all on this, beyond parroting that we need the payment method to get the 30 days, and just shrugging at us in general. If anyone can get them to take notice of why we're upset and work with us, it's you guys.

http://massively.joystiq.com/2014/04/06/the-elder-scrolls-online-running-into-issues-with-its-free-subsc/

http://forums.elderscrollsonline.com/discussion/67461/bank-account-being-charged/p56

http://forums.elderscrollsonline.com/discussion/comment/565706

Thanks,

A frustrated gamer

Khanscott

I'll talk to my bank in person in a bit. If this charge is going nowhere by the end of today then I will simply dispute it. If the bank sees the charges as permanent then I will state the charges to my card are unauthorized. Silly Zenimax, this is not how a billing department do.

Charwyn

Kiwi wrote: »

the money is still missing from my bank since launch day

offtopic: your signature is awesome

kirk_lewis_ESO

.

uktitanb16_ESO

ZOS_JessicaFolsom wrote: »

Upon setting up your subscription plan you may see an initial transaction against your account however this transaction is only temporary. The charge represents an authorization check against the account provided and will be removed once the authorization check is complete.

Exceptions to this general rule are Webmoney, ideal, PaySafeCard, and Giropay.


[Update]
We want everyone who purchased ESO to have immediate access to the included 30 days of ESO game time. In the event that you enter your payment information for authorization and the transaction cancels due to lack of funds in your account, please contact our Support Team. We’ll work with you to ensure you have access to your included 30 days of game time.

Please ensure that you have attempted to enter payment information and had the transaction fail due to lack of funds before submitting a help request. We will get you into the game and playing as soon as possible.

We require you to choose a subscription option and enter valid payment information. For credit cards, debit cards and PayPal there is no charge made until after your included 30 days of game time has expired. For these payment methods, there is an authorization check performed to ensure the payment method is valid. You may see a temporary account authorization hold put on funds in your account while the verification completes. Usually this authorization hold lasts a short period of time before being removed. It can vary from bank to bank.

If you prefer to use one of the following payment methods, payment is processed at the time of selecting your preferred subscription plan.

• Game Time Cards [via Retailer]
• GiroPay
• iDeal
• Paysafe Card
• WebMoney

Yeah I contacted CS like you guys said 2 days ago, Nothing has been done, Put in a second ticket, Still nothing. What's the point in Telling us to put in a ticket and it will get sorted when you don't actually Do anything and we just get ignored!

They did have the time and the Cheek to send me a CS survey though lol.

deerengsmithb14_ESO

Fl1pz wrote: »

malevolentmuse wrote: »

I've said it before and I'll say it again: gamers are the whiniest little biatches on the planet. You shouldn't be paying $60 - 80 for a game if you don't have $15 in your account. If you can't understand that concept that's your own fault. As for the authorization, that's a credit card thing not a Zenimax thing. Buy something online and that will happen, period. It's how the world works. That's not the game's fault. That's your fault for being horrible with your money and having crappy prioritizing abilities.

Good irrelevant point ***. Maybe if you read the thread you would understand that isn't the issue. Go spout your crap off elsewhere.

of coarse we dont have the cash you moron we pay bills some of us have kids and other expenses and you would not be calling me a *** to my face in real life thats one thing i know!

Flametyn

I think Zenimax flight away on a little paradise

Valkeer

I have to admit, and I will state that the cost itself isn't my issue, that the way Zenimax is handling this is leaving a bad taste in my mouth. Not a good start on establishing a strong relationship with a gaming community.

brodieradiob14_ESO

kirk_lewis_ESO wrote: »

Zenimax should just wave the fee "completely" for these people cause it seems that even a dollar verification would cause an issue. Let them have the 30 days and count your loses. I must say though, of all the games, dropping money on an MMO to binge just for 30 days when you're worrying about food is messed but that's beside the point as they still owe you 30 days. Hope you people get your issues solved and i mean all of it.

Some people got the game as a gift, or on sale via a third party retailer.

rayvn03b14_ESO

brodieradiob14_ESO wrote: »

Pixii wrote: »

Christophetes wrote: »

So basically, because I only have about $12 in my bank (I'm between paydays), I'm not going to be able to play the game I ALREADY PAID FOR until next week when I have enough to cover the authorization?

What kind of nonsense is this!?

This nonsense is a personal financial issue. If you don't have the funds to do something, it's probably not a good idea to do it.

But I will say that charging the "full" amount is kinda dumb. Usually, the temporary charge is like a $1

It's not about not having the money to cover it, it's about Zenimax not giving the included 30 days of time they promised.

this. this. This this THIS.

Why is it so hard to understand? I would have groused, and said that wanting info up front to get the trial wasn't standard MMO proceedure... but I would not be adding my voice to the chorus here IF WE HAD BEEN TOLD UP FRONT. Yes, we knew it would have a monthly fee, but saying to us "You get thirty free days....oops, give us your info first!" is not the way to do it. either require payment info after the 30 days, or be honest and upfront about the payment info being required. Don't withhold info like that.

mbradfo2_ESO

brodieradiob14_ESO wrote: »

TheJadeFist wrote: »

So I like how they had an actual admin response to the same issue on the french forum multiple times, and we get nothing but silence.

Anybody speak French?

I do, assuming this is thread you are referring to http://forums.elderscrollsonline.com/discussion/68150/30-jours-de-jeux-gratuit-probleme/p1

It's actually the same response that has been given in this thread by Jessica (admin) but to paraphrase:

To get your free 30 days, you need to choose a subscription method and provide your payment information. The subscription will not be charged until the free 30 days is up. You can manage your subscription method on your account page. [note: and presumably cancel it]

When asked about people without a CC, ZOS directs the user to the FAQ, as we have all been, for the other payment options.

The longer response is exactly what Jessica has in the OP.

BlessedBySanguine

kirk_lewis_ESO wrote: »

Zenimax should just wave the fee "completely" for these people cause it seems that even a dollar verification would cause an issue. Let them have the 30 days and count your loses. I must say though, of all the games, dropping money on an MMO to binge just for 30 days when you're worrying about food is messed but that's beside the point as they still owe you 30 days. Hope you people get your issues solved and i mean all of it.

1. I wish there was a thumbs down or ick face so I could push it for this.
2. Just because dropping $80 took out my gaming budget for the month doesn't mean I couldn't afford $15 a month starting next month. I had one budget set up. I was told I wasn't being charged and then had the full amount held. Some of us have strict budgets but that is none of your buisness

TheJadeFist

mbradfo2_ESO wrote: »

brodieradiob14_ESO wrote: »

TheJadeFist wrote: »

So I like how they had an actual admin response to the same issue on the french forum multiple times, and we get nothing but silence.

Anybody speak French?

I do, assuming this is thread you are referring to http://forums.elderscrollsonline.com/discussion/68150/30-jours-de-jeux-gratuit-probleme/p1

It's actually the same response that has been given in this thread by Jessica (admin) but to paraphrase:

To get your free 30 days, you need to choose a subscription method and provide your payment information. The subscription will not be charged until the free 30 days is up. You can manage your subscription method on your account page. [note: and presumably cancel it]

When asked about people without a CC, ZOS directs the user to the FAQ, as we have all been, for the other payment options.

The longer response is exactly what Jessica has in the OP.

Above that post they are just basically spouting, the same stuff too and to look at the faqs for the types of payments, and ultimately really not saying alot.. but at least they appeared to respond.

brodieradiob14_ESO

"The subscription will not be charged until the free 30 days is up."
That is obviously a blatant lie. I'm sending e-mails to The Consumerist and the BBB about this.

Zaggolf

So you close a thread about People getting charged on the 4th instead of there billing starting on the 6th to send me here???????My issue is that I been paying since the fourth when I was told early access ended on the 6th..Emails as well as devs did state this and all I get is a pasted response and my account says I have 26 days left..
I didn't have a issue with you taking 15 and putting it back in..But I do have a issue where my 30 days should have started on the 6th not the 4th..Again I will show how upset I am with my wallet, as that's where it hurts the most for a company..Thia is by far the worst billing/PR I have ever seen in a launch with so much hype

Flametyn

Zaggolf wrote: »

So you close a thread about People getting charged on the 4th instead of there billing starting on the 6th to send me here???????My issue is that I been paying since the fourth when I was told early access ended on the 6th..Emails as well as devs did state this and all I get is a pasted response and my account says I have 26 days left..

welcome to the legion of the unanswered

BlessedBySanguine

brodieradiob14_ESO wrote: »

"The subscription will not be charged until the free 30 days is up."
That is obviously a blatant lie. I'm sending e-mails to The Consumerist and the BBB about this.

Long as it is pending it isn't techniqually a charge. Or so my bank told me when I called cause the funds are still being held

darktrevon

me senti enganado comprei o jogo tudo ok depois de alguns dias eles pedem para eu já comprar um mês do jogo.
isso é um absurdo eu só quero jogar meu jogo cara não quero para nada agora pelo amor de deus resolvam isso.
eu sei que a bethesda quer dinheiro rápido mais isso já passou dos limites por favor né estou praticamente sendo obrigado a pagar pelo jogo denovo

BlessedBySanguine

Zaggolf wrote: »

So you close a thread about People getting charged on the 4th instead of there billing starting on the 6th to send me here???????My issue is that I been paying since the fourth when I was told early access ended on the 6th..Emails as well as devs did state this and all I get is a pasted response and my account says I have 26 days left..
I didn't have a issue with you taking 15 and putting it back in..But I do have a issue where my 30 days should have started on the 6th not the 4th..Again I will show how upset I am with my wallet, as that's where it hurts the most for a company..Thia is by far the worst billing/PR I have ever seen in a launch with so much hype

Early access ended when you put in your info. That seemed to be the concenus atleast.

TheJadeFist

Flametyn wrote: »

Zaggolf wrote: »

So you close a thread about People getting charged on the 4th instead of there billing starting on the 6th to send me here???????My issue is that I been paying since the fourth when I was told early access ended on the 6th..Emails as well as devs did state this and all I get is a pasted response and my account says I have 26 days left..

welcome to the legion of the unanswered

As well as the legion of the unspoken. Those who won't come to the forums or jump through hoops to get what they paid for.

I don't know if its true that some of the people even got the help from CS they claimed to have or not, but thats fantastic if its true, but some of us have been sitting here unanswered.