Bank Account Being Charged?

JonniCress

I'm going back to World of Warcraft. I was really expecting this to blow blizzard out of the water but damn if I wasn't wrong. Between myself and my boyfriend we have wasted a good almost 200 dollars pre ordering and buying this game and all of it's content only to be stuck on the release because we weren't able to budget in the supposed free months of gameplay. Good going guys. You should have stayed with Skyrim as a series ender because man did you **** up this time.

Zaggolf

yea 4 days I been complaing in tickets/emails/directly to devs and now 2 hours 24 min on the phone..NOT ONE response other then a survey or pasted remark.. Wait till they expect to see active subs in may and it comes up a lot shorter then expected..Boss will go why??? LOOK at your forums and all the complaining costumers..You think a email in 3 months begging for me to come back and pay you after this is going to happen??? NO

deerengsmithb14_ESO

hello i have paid for a 30 day subscription but i didn't get a confirmation code with my purchase i used a pre-pay visa debit the account shows that the cash was sent but i did not get nothing for the transaction can you please help! reply reetings!

Thank you for contacting The Elder Scrolls Online Team.

Zenimax, needs to know what retailer you purchased you game from. i answered i got my game at game stop and payed cash for it!
Address: 4101 Wilder Rd f606, Bay City, MI 48706
Phone:(989) 667-5714 reply Unfortunately, you will have to contact the game stop that you purchased your game at to help you with getting your subscription code. and i said i have the code i used it to give you all the 15.00$ for the first 30 days from a pre paid visa card but i didnt get nothing for the exchange...nothing no 30 days no thank you not nothing you just took my cash and thats it here is the game registration code I justdidnt get my time i payed for yesterday!

KoMaT

False advertisement, is not a good thing to do in Sweden, we have really strict laws about this.

Zaggolf

JonniCress wrote: »

I'm going back to World of Warcraft. I was really expecting this to blow blizzard out of the water but damn if I wasn't wrong. Between myself and my boyfriend we have wasted a good almost 200 dollars pre ordering and buying this game and all of it's content only to be stuck on the release because we weren't able to budget in the supposed free months of gameplay. Good going guys. You should have stayed with Skyrim as a series ender because man did you **** up this time.

I so agree.. wish I did what my friends did and just pay 5 bucks get the code play alittle then go back to the game that is doing it right..What game does it right? Not this one

slinkybinxb14a_ESO

I got my game at game stop, I got my code, entered it and still have to pay for subscription

Zaggolf

KoMaT wrote: »

False advertisement, is not a good thing to do in Sweden, we have really strict laws about this.

yea here in America we have lawers waiting to make a name.And are laws are so bendable even if ya don't break one we will collect something lol

deerengsmithb14_ESO

is not bethesada its zenimx and its the same people that did wow! just saying!

Vladish

Rhoric wrote: »

All sub based games require you to enter a subscription plan prior to receiving your free 30 days. You will only be charged when your 30 free days is about to expire

No they don't. Usually free game time is included the moment you register your game registration code without asking for any additional information in regards to payment.

SuperScrubby

Mine is still pending. Maybe they'll credit you in a few days now that they know its gone through.

BoiThePumpkin

DanteYoda wrote: »

Gunner59 wrote: »

BoiThePumpkin wrote: »

ok i read up on the billing info it says that if u bought the physical copy ur codes should be in box, but if u bought game digitally my redeem code should have been sent to my email after purchasing the game, which i don't have in my email i haven't deleted any ESO messages since i bought the game and signed up for beta i DO NOT have any type of redeem code after purchase game digitally. i just have the "verify ur account for beta", "thank you for applying to beta" and "you forum account has been activated" followed by "u have earned ur first comment badge" followed by "launch date has arrived" is there a way i can get the codes NOW. even though im sure there isnt. just sayin i didnt get any game redeem codes via thru email.

It's on your account page; it seems your beta code is converted to the live code if you were in beta then pre-ordered.

I pre ordered and was in beta my code has not changed.

Gunner59 wrote: »

BoiThePumpkin wrote: »

ok i read up on the billing info it says that if u bought the physical copy ur codes should be in box, but if u bought game digitally my redeem code should have been sent to my email after purchasing the game, which i don't have in my email i haven't deleted any ESO messages since i bought the game and signed up for beta i DO NOT have any type of redeem code after purchase game digitally. i just have the "verify ur account for beta", "thank you for applying to beta" and "you forum account has been activated" followed by "u have earned ur first comment badge" followed by "launch date has arrived" is there a way i can get the codes NOW. even though im sure there isnt. just sayin i didnt get any game redeem codes via thru email.

It's on your account page; it seems your beta code is converted to the live code if you were in beta then pre-ordered.

i read the message that said if u pre-ordered ur game from site u would get the 30 days of gaming, apart from the end of early 3 day acess. i was in the early 5 acess. maybe im overreacting cus the game is good n all lol n ima buy a game card asoon as i have the money for it, but if i was to receive a code thru email i havent got it. also they shouldnt add on ur account "30 days remaining" if we cant use the 30 days in the first place. The thing thats buggin me is it says to chose how are you going to pay for gameplay i pay with game pre-paid cards but they asking u to redeem CODE now. thats wuts buggin me. so ill buy a card but im still bugged at all of this lol

Ulven

It's been 2 days and still no refund... anyone had waited that long?

biotutorb14_ESO

ZOS_JessicaFolsom wrote: »

Upon setting up your subscription plan you may see an initial transaction against your account however this transaction is only temporary. The charge represents an authorization check against the account provided and will be removed once the authorization check is complete.

Exceptions to this general rule are Webmoney, ideal, PaySafeCard, and Giropay.


[Update]
We want everyone who purchased ESO to have immediate access to the included 30 days of ESO game time. In the event that you enter your payment information for authorization and the transaction cancels due to lack of funds in your account, please contact our Support Team. We’ll work with you to ensure you have access to your included 30 days of game time.

Please ensure that you have attempted to enter payment information and had the transaction fail due to lack of funds before submitting a help request. We will get you into the game and playing as soon as possible.

We require you to choose a subscription option and enter valid payment information. For credit cards, debit cards and PayPal there is no charge made until after your included 30 days of game time has expired. For these payment methods, there is an authorization check performed to ensure the payment method is valid. You may see a temporary account authorization hold put on funds in your account while the verification completes. Usually this authorization hold lasts a short period of time before being removed. It can vary from bank to bank.

If you prefer to use one of the following payment methods, payment is processed at the time of selecting your preferred subscription plan.

• Game Time Cards [via Retailer]
• GiroPay
• iDeal
• Paysafe Card
• WebMoney

here is my conclusion. we where all ripped off by ZOS and now we have to pay an extra $15 dollars just to get to play the game WE ALREADY PAYED $60 FOR! what happened to the 30 days of FREE included game time? where is it? WE SHOULD NOT HAVE TO PAY FOR WHAT IS FREE! THIS IS A CLAIM MADE BY YOUR COMPANY! YOU SAID WE GET 30 DAYS FREE! NOW ITS $15! WHAT KIND OF NONSENSE IS THIS! THIS IS NOT WHAT I PAYED FOR AND NOT WHAT YOU SAID THIS WAS GOING TO BE ZOS!

DanteYoda

natalia76 wrote: »

I actualy got in now, they did send me a code for 1 day so I could redeem my code and start to play.
happy about that offcourse, but at same time, this thing should never have happend in the first place.

Grats Natalia i'm still waiting, and i started in support 2 days before you posted,

DanteYoda

FrostKittyPaw wrote: »

There was support article saying the following between April 3rd to 5th. Since then Zinemax has retro edittted EVERYTHING to their new plan. They haven't even bothered to update the time stamp on their Terms of Service (illegal!).

https://help.elderscrollsonline.com/app/answers/detail/a_id/462/kw/subscription
" WHAT IS THE DIFFERENCE BETWEEN THE RETAIL VERSIONS OF THE STANDARD EDITION AND THE IMPERIAL EDITION OF THE ELDER SCROLLS ONLINE?
Updated 04/03/2014 10:32 PM Published 01/28/2014 10:07 AM
Players who purchase the physical Standard Edition (PC/Mac) of The Elder Scrolls Online will have 30 days of unlimited play before being required to activate a subscription.
Players who purchase the physical Imperial Edition (PC/Mac) of The Elder Scrolls Online will have 30 days of unlimited play before being required to activate a subscription, as well as an exclusive collection of in-game rewards and premium physical items.
Please click here for full details on all bonuses for each version of the game."

That is exactly word for word what it said. I collected A LOT of these statements into a word document when this stuff started happening. Though, I don't know which ones I have screenshots for.

See that is what i read when i first pre ordered and joined this site, nothing about subs first then 30 days free.... lol free its not even free.

Pretty sure bait and switching is illegal.

BlessedBySanguine

A rep told me via email (I asked for a call. Phone never rang but I did get an email) to think of it like buy one get one. Why should I? The ad said free 30 days not buy 30 get 30. I was calling because I didn't want to buy another 30 days yet cause I don't get paid until Friday and the holds last forever with my credit union. So I was looking for a solution (since the original post seemed like they could help).

Skirmish840

You still have my money tied up Zenimax, how long will it take for you to authorize my $30. Tomorrow I will visit my bank and organise for your authorisation to be cancelled, I wonder if that will void my account ?

You can not keep my money in limbo.....................

On a side note I really hope you implement a "view next dev/mod post" feature, scrolling sucks, even at high speed just to check if an official response has been posted or not on the matter.

Looks like no one from Zenimax is keen to pop in here and give some more clarification to the matter, like when I'm going to have MY money available to ME

DanteYoda

BlessedBySanguine wrote: »

A rep told me via email (I asked for a call. Phone never rang but I did get an email) to think of it like buy one get one. Why should I? The ad said free 30 days not buy 30 get 30. I was calling because I didn't want to buy another 30 days yet cause I don't get paid until Friday and the holds last forever with my credit union. So I was looking for a solution (since the original post seemed like they could help).

I swear Zenimax has broken a few laws by doing this, being Australian i have no idea how laws work in America (do they even have laws after seeing this) i'm sure something must come from all this, there must be some avenue to get these scumbags back.

RagePlug

deerengsmithb14_ESO wrote: »

is not bethesada its zenimx and its the same people that did wow! just saying!

Hello from Earth. Where do you live?

Zaggolf

BlessedBySanguine wrote: »

A rep told me via email (I asked for a call. Phone never rang but I did get an email) to think of it like buy one get one. Why should I? The ad said free 30 days not buy 30 get 30. I was calling because I didn't want to buy another 30 days yet cause I don't get paid until Friday and the holds last forever with my credit union. So I was looking for a solution (since the original post seemed like they could help).

OMG they really said look at it as buy one get one???Please tell me you heard them say this? That's illegal.. Please give me fuel. I will not let the people down I promise. Im making sure this is taken care of even if I have to be the jerk that hires a lawyer

Dominulf

You guys charged a friend of mine 3 times resulting in an overdraft fee. Unacceptable.

Zaggolf

Dominulf wrote: »

You guys charged a friend of mine 3 times resulting in an overdraft fee. Unacceptable.

And this is also against the law. they will be held responsible for the over draft unless the bank is nice..I am Going to my bank and having them cancel not only the charge for the sub but also the charge for the game..There is a grace period on products that do wrong by the costumer.. Believe its 14-20 days.Will let ya know when I go tomorrow

deruddb14_ESO

For those that are having problems in the US, may want to try these people. heh, may get banned for posting this..... ftc.gov/

benolszewski89

I have a problem with the subscription page not working properly and displaying an error so I cannot continue to verify and complete my subscription, even though it has charged me 3 times, yes, 3 freaking times and still doesn't allow me to play. AND the lack of customer support is ridiculous because I have emailed multiple times as well as submitted calls that are STILL unanswered.. *** ridiculous.

Enril

BlessedBySanguine wrote: »

A rep told me via email (I asked for a call. Phone never rang but I did get an email) to think of it like buy one get one. Why should I? The ad said free 30 days not buy 30 get 30. I was calling because I didn't want to buy another 30 days yet cause I don't get paid until Friday and the holds last forever with my credit union. So I was looking for a solution (since the original post seemed like they could help).

its hardly buy one get one , since u already paid for those 30 when u got the game , so if anything its another 15 on top of what u already paid.

deerengsmithb14_ESO

Dominulf wrote: »

You guys charged a friend of mine 3 times resulting in an overdraft fee. Unacceptable.

that's fraud and i am reporting them to the BBB Better Business Bureau

taze222b14_ESO

deerengsmithb14_ESO wrote: »

Dominulf wrote: »

You guys charged a friend of mine 3 times resulting in an overdraft fee. Unacceptable.

that's fraud and i am reporting them to the BBB Better Business Bureau

No offense but they'll only investigate if a lot of people report it. It also depends on how many players are having the issue.

Zaggolf

deerengsmithb14_ESO wrote: »

Dominulf wrote: »

You guys charged a friend of mine 3 times resulting in an overdraft fee. Unacceptable.

that's fraud and i am reporting them to the BBB Better Business Bureau

I did as well today.As I have gotten no help over 4 days and so much work on my part to get this fixed with not even a sorry..Also have a lawyer looking into several ways I can handle this..If I do get banned for helping others I will have a blog up shortly after where I will then post all emails from dozens of players as well as dev responses and pasted messages. Also going to bank in the am to stop payment on the purchase of the game and this buy one get one free scam..WE also have a grace period in buying such lemons

benolszewski89

What baffles me is that there is no such apologies or accepting responsibility for these actions of double or triple charges of accounts... they just go about their day while stealing from their customers.

taze222b14_ESO

benolszewski89 wrote: »

What baffles me is that there is no such apologies or accepting responsibility for these actions of double or triple charges of accounts... they just go about their day while stealing from their customers.

Because they have their hands full with in-game tickets and not enough of a CM team on the forums.