Bank Account Being Charged?

Pixii

Christophetes wrote: »

So basically, because I only have about $12 in my bank (I'm between paydays), I'm not going to be able to play the game I ALREADY PAID FOR until next week when I have enough to cover the authorization?

What kind of nonsense is this!?

This nonsense is a personal financial issue. If you don't have the funds to do something, it's probably not a good idea to do it.

But I will say that charging the "full" amount is kinda dumb. Usually, the temporary charge is like a $1

Lilatha

69.7K views, 1,7k comments, 57 pages still not an update, announcement from zenimax side un...believable!!!

mccobleb14_ESO

mroz123 wrote: »

LadyChaos wrote: »

they are trying to keep gold sellers/spammers down

This is not true. If you use paypal they can ban your paypal account from being used for subscription again, but they can't see any info about your cc so you can make another paypal acc and they'll know sht. No they're are just classic stupid business people with their shiny mba diplomas knowing sht about real world and real customers.

They shouldn't be trying to keep the gold spammers down, we as players have that power, simply don't buy *** farmed gold. Anyone who is caught buying gold should have their account wiped and locked while their In game information, name and clan affiliation listed on a public wall of shame for all players to see and then to use to troll these people. Social ostracization works well in video games. There was a player in Vanilla WoW who had bought a Grand Marshal character from the Kel Thuzad server, Ov was the toons name. This guy bought himself and his son a Grand Marshal character and another highly geared character. This was early in Vanilla too, well before AQ had been released. The original owner of Ov told his clan he sold his account and that fact moved from Kel Thuzad to Malorne with the character as there was a mass migration from Deathwing and Kel Thuzad to Malorne. The guy who bought Ov was probably the worst player he had seen for the brief period he was in our clan before we found out he bought his account and he was booted and from our clan and was not allowed into any respectable guild on Malorne.

brodieradiob14_ESO

Pixii wrote: »

Christophetes wrote: »

So basically, because I only have about $12 in my bank (I'm between paydays), I'm not going to be able to play the game I ALREADY PAID FOR until next week when I have enough to cover the authorization?

What kind of nonsense is this!?

This nonsense is a personal financial issue. If you don't have the funds to do something, it's probably not a good idea to do it.

But I will say that charging the "full" amount is kinda dumb. Usually, the temporary charge is like a $1

It's not about not having the money to cover it, it's about Zenimax not giving the included 30 days of time they promised.

Nocturne Saint

Somone in this thread said the amount charged to our accounts would not be refunded? wtf?!? If It's not going to be refunded then why did we only get 30 days of game time?

mccobleb14_ESO

ToBbErT wrote: »

My god what a mess. Such a nice game getting rekt by bad management. It could have been all so great......

No MMO company will allow themselves to have a smooth launch. This was the smoothest MMO launch I have seen in years but then they saw their foot and decided to shoot it. "Launch is going great guys, what can we do to *** it up?"

brodieradiob14_ESO

Just because "every MMO has problems on launch" doesn't mean we have to sit here and take it. The more people are complacent about launch problems, the lazier devs will be.

Zikai_Enakis

My concern is that my retail game is due to arrive sometime between the 9th and the 11th of April, despite that I had it pre-ordered since February.

Why is it that I cannot choose a subscription plan (and to get my payment type validated) to ensure my free 30 days while waiting for it to arrive? From what it seems like, I'm losing out on 3+ days of playing because I cannot do any of these other steps until it arrives in the mail.

I paid for the retail Imperial Edition, the most expensive package they had available. And I'm losing out on game time? This is ridiculous. I don't think they understand that 48 hours was not enough time for a "grace period" for retailers to ship out these products. Otherwise, they needed to have a better system in place to ensure continuous, uninterrupted play.

This is what I suggest for the release model:
1. Send out early access codes like they did
2. When early access is almost over, ask for subscription plan / validate payment method in order to get the free 30 days (not the game code). Otherwise, lock out after early access.
3. When 30 days are almost up, ask for the game code if retail (do nothing if digital). Otherwise, lock out after 30 days.

jaschacasadiob16_ESO

TtT wrote: »

"I definitely understand the concern regarding the subscription and would like to offer a temporary resolution. Below is a one day game time code. This will place a subscription on your account and allow you to use the 30 days game play included with your game."

Big question: couldn't the simply do the same for the whole world who already paid 30 days?

Zymom

I set up subscription using paypal, with a bank account and CC attached. Within 5 minutes of submitting, the transaction was cancelled by Zen and NO funds removed, or on hold with my account.

Innkwell_ESO

Zymom wrote: »

I set up subscription using paypal, with a bank account and CC attached. Within 5 minutes of submitting, the transaction was cancelled by Zen and NO funds removed, or on hold with my account.

Good for you, but myself and other find that funny because I used my bank card over 24 hours ago and it IS SHOWING AS A CHARGE ON MY ACCOUNT... not a verification. I was trying to upgrade to imperial edition this morning to show my support and could not upgrade because they CHARGED my account and now I have to wait for my check to go through on Friday.
Granted I can play so its not as bad as others, but holy *** this customer service/transaction/ and forums are the worst roll-out I've seen since eq2. -_-

dysphorya

Innkwell_ESO wrote: »

[his customer service/transaction/ and forums are the worst roll-out I've seen since eq2. -_-

Funny. I was just thinking that yesterday, remembering the EQ2 debacle.

Innkwell_ESO

SOE customer support is the bane of my existence.
Please zenimax.... don't give them any competition.

SuperScrubby

I have a pending charge that hasn't gone through. I don't know if it will or not, but I'm not going to rile myself over something that may not actually hit my credit card. I can see why people are up in arms about this, it is some poor execution by zenimax.

However I will say that in my 10+ years of playing online games I have never seen so many people who are impacted by $15-$100 holds on their account. I personally think it's sad that so many people are choosing the costs of a game above their own personal necessities. Not to mention people trying to use Zenimax for their poor budgeting skills. If you're not saving enough money from each paycheck to at least cover rainy day expenses such as a layoff, car maint. or any emergency then you need to reevalute where your budgeting skills lie.

There should really be no excuse for people struggling to buy groceries or whatnot due to this game and its poor execution of payment verification. So while I don't condone zenimax's policies it really does show a greater problem with the communities ability to actually budget their funds. If your discretionary income does not cover hiccups in day to day life then you need to make some adjustments.

By no means is this post meant to be condescending, but I guess I'm just shocked/disappointed after reading pages and pages of this thread.

deerengsmithb14_ESO

i used a pre paid visa, they took my money and never gave me anything!

ToBbErT

deerengsmithb14_ESO wrote: »

i used a pre paid visa, they took my money and never gave me anything!

Welcome to the club!

rayvn03b14_ESO

Whether or not one has the money (I do, thankfully, though I'm waiting for the initial round of bugs and freaking out to settle before jumping in) is not the real issue at hand. The real issue is that Zenimax said "You get thirty days of free time then you have to pay." Nothing was said "You get thirty days of free time, but you have to give us your credit card/debit card/blah blah so we can immediately start charging sub fees after the thirty days is up." Many places do do this, but they also say they're going to do it. On top of this, Zenimax isn't saying jack-all in response to us about anything we've been saying. very poor form.

BlessedBySanguine

Zikai_Enakis wrote: »

My concern is that my retail game is due to arrive sometime between the 9th and the 11th of April, despite that I had it pre-ordered since February.

Why is it that I cannot choose a subscription plan (and to get my payment type validated) to ensure my free 30 days while waiting for it to arrive? From what it seems like, I'm losing out on 3+ days of playing because I cannot do any of these other steps until it arrives in the mail.

I paid for the retail Imperial Edition, the most expensive package they had available. And I'm losing out on game time? This is ridiculous. I don't think they understand that 48 hours was not enough time for a "grace period" for retailers to ship out these products. Otherwise, they needed to have a better system in place to ensure continuous, uninterrupted play.

This is what I suggest for the release model:
1. Send out early access codes like they did
2. When early access is almost over, ask for subscription plan / validate payment method in order to get the free 30 days (not the game code). Otherwise, lock out after early access.
3. When 30 days are almost up, ask for the game code if retail (do nothing if digital). Otherwise, lock out after 30 days.

There are two issues. One you could cancel your pre order the day before it comes out and they wouldn't know in that case. Secondly, I can't see how you can blame them that you don't have your physical copy unless you ordered it though them. Would it be nice for them to extend it? Yeah. But retailers have had time to over night or two day ship and it would have arrived. The issue should be taken up with the retailer who took responsibility for distribution to you. Not zenimax.

brodieradiob14_ESO

SuperScrubby wrote: »

I have a pending charge that hasn't gone through. I don't know if it will or not, but I'm not going to rile myself over something that may not actually hit my credit card. I can see why people are up in arms about this, it is some poor execution by zenimax.

However I will say that in my 10+ years of playing online games I have never seen so many people who are impacted by $15-$100 holds on their account. I personally think it's sad that so many people are choosing the costs of a game above their own personal necessities. Not to mention people trying to use Zenimax for their poor budgeting skills. If you're not saving enough money from each paycheck to at least cover rainy day expenses such as a layoff, car maint. or any emergency then you need to reevalute where your budgeting skills lie.

There should really be no excuse for people struggling to buy groceries or whatnot due to this game and its poor execution of payment verification. So while I don't condone zenimax's policies it really does show a greater problem with the communities ability to actually budget their funds. If your discretionary income does not cover hiccups in day to day life then you need to make some adjustments.

I've said it a hundred times before and I'll say it a hundred times more. Nobody was supposed to be charged for this. This is not the fault of any customer. Placing a verification on your account where you are not supposed to be charged has nothing to do with one's budgeting skills. This falls purely on Zenimax's failure to deliver on their promise.

deerengsmithb14_ESO

so what would happen if i would go get a play safe card...(if i can find one) and use that?

kingkillerda_ESO

Seriously its going on 24 hrs since they charged my account the full price of the game ..and got no game, i have never in my life felt more robbed. $59.99 is being charged from my bank account but my account still only has beta access, where the heck is customer support, unbelievable.

oscsve78b16_ESO

I can't even get the Subscription thing prompted on my account!!! How am I to play the game. Give us a DIRECT link to the subscription page please!

Innkwell_ESO

SuperScrubby wrote: »

I have a pending charge that hasn't gone through. I don't know if it will or not, but I'm not going to rile myself over something that may not actually hit my credit card. I can see why people are up in arms about this, it is some poor execution by zenimax.

However I will say that in my 10+ years of playing online games I have never seen so many people who are impacted by $15-$100 holds on their account. I personally think it's sad that so many people are choosing the costs of a game above their own personal necessities. Not to mention people trying to use Zenimax for their poor budgeting skills. If you're not saving enough money from each paycheck to at least cover rainy day expenses such as a layoff, car maint. or any emergency then you need to re-evalute where your budgeting skills lie.

There should really be no excuse for people struggling to buy groceries or whatnot due to this game and its poor execution of payment verification. So while I don't condone zenimax's policies it really does show a greater problem with the communities ability to actually budget their funds. If your discretionary income does not cover hiccups in day to day life then you need to make some adjustments.

Some people have medical disabilities that prevent them from working full time jobs or family obligations or recessions issues and the work they get is all there is available, I have enough money in stocks and retirement to buy 10 years of subs, the point is that when arrogant people such as yourselves assume that just because someone has an account that has limited funds that they can't feed themselves, their children, or their wives.
The POINT of this whole debacle is that ZENIMAX has chose an extremely poor execution route when I can name at least 5 mmo's that did the free game time and DID NOT make you verify until after that time was up.

To try and act as though people aren't allowed to spend their last few buck (especially if all other obligations have been met) to pay for and play a game they enjoy in their free time just makes you look like an arrogant fuckface. In closing, I hope you ( and other people running this same old rude stance) are as much insulted by my words as I and other players were by your BLIND accusation.

Please in the future if you or anyone else decides to rant on people for "not having the funds or the financial stability to purchase a game" do us all a favor and remove the stick from your ass and get off your high horse.

That is all.

faytswill

Expli wrote: »

Kortak wrote: »

Why do i need to insert a game card code already. I still have 30 days left bought

So why do i need to insert a code to continue to play before 6 april??????

Because of this: 30 DAYS UNLIMITED GAME PLAY INCLUDED WITH PURCHASE. VALID PAYMENT METHOD OR PAID GAME TIME CARD FOR SUBSCRIPTION AND PERSISTENT INTERNET CONNECTION REQUIRED.

That doesn't mean you have to pay them anything more. But you'll need a valid payment method to access those 30 days.

Every single subscription mmo ever released had this.

---

On an off note, why is that actually? And furthermore, a gametime card or a paysafecard is an valid payment method, but those will be billed immediatly. So you cant have "just" the 30 day free gametime with those "valid payment methods"...

im not so sure what kind of shady @#$% these people are pulling. i love elder but this is going to far....


If You have subscribed for an automatic subscription renewal, You agree that Bethesda may continue charging You on an automatic recurring basis for Your current subscription preferences unless You cancel Your subscription at least thirty (30) days prior to the expiration of the subscription.

deerengsmithb14_ESO

i was on hold for four hours today for the same thing

jikangire

I asked my wife to join me in this game and now she is also running into this $15 charge as soon as her account subscription was selected.

What people need to realize is it's not a point of weather or not we can pay the $15 right now. The point is the game comes with 30 days of free game time when you buy it, yet you are having to prove *today*, that you have $15, even though your payment is not due for another 29 days.

At the most, if they really need to do a pre-authorization charge, it should be $1.00, and certainly NOT the entire $15.00.

I'm certainly not a lawyer, but this seems like something that could turn into a class action lawsuit if it's not changed/corrected immediately.

nagarjunna

Hi for those asking what happened to me...

I logged the call yesterday, got a response this morning, replied and within 10 minutes had an activation code - no CC requirements, no paypal just the code.

Redeemed the code and I have 30 days to play, my explorer pack and all is well.

YMMV on this one, I suspect the poor CSRs are buried - also and as always it helps to be very polite even if you are fuming - the CSRs are not responsible for the mess.

BlessedBySanguine

SuperScrubby wrote: »

I have a pending charge that hasn't gone through. I don't know if it will or not, but I'm not going to rile myself over something that may not actually hit my credit card. I can see why people are up in arms about this, it is some poor execution by zenimax.

However I will say that in my 10+ years of playing online games I have never seen so many people who are impacted by $15-$100 holds on their account. I personally think it's sad that so many people are choosing the costs of a game above their own personal necessities. Not to mention people trying to use Zenimax for their poor budgeting skills. If you're not saving enough money from each paycheck to at least cover rainy day expenses such as a layoff, car maint. or any emergency then you need to reevalute where your budgeting skills lie.

There should really be no excuse for people struggling to buy groceries or whatnot due to this game and its poor execution of payment verification. So while I don't condone zenimax's policies it really does show a greater problem with the communities ability to actually budget their funds. If your discretionary income does not cover hiccups in day to day life then you need to make some adjustments.

By no means is this post meant to be condescending, but I guess I'm just shocked/disappointed after reading pages and pages of this thread.

What is a rainy day fund? You mean the money I blow through every couple months when we stay at the hospital? I can't speak for everyone here but I know that I don't count my rainy day money as touchable because we have a frequent need for it. We have x amount set aside for my husband and my gaming needs since we don't go out much. That is in our budget. When a game is going to make me go over budget that means drawing from another source, food bills ect. Yes you can draw from rainy day funds but many people weren't expecting a hold for the full amount. We had $5 in our gaming fund and assumed that would be enough if I had issues finding a game card. Some budgets just isn't as flexible as others but that doesn't mean you have to talk down to is.

SuperScrubby

Innkwell_ESO wrote: »

snip

Actually I didn't make blind accusations, if you actually read the thread there are plenty of people complaining about how the $$ from the hold is affecting their day to day life. Plenty of other open threads too. Some of the posts going as far as saying that they won't be able to buy food due to not having enough because of the hold. So before you try to hit me with what you believe to be the righteous hammer of the lord, take some time and actually comb through the thread.

Also I never said that I condoned their practice of placing a hold right now, I said that it was poor execution. A little reading comprehension and less anger goes a long way.

Innkwell_ESO

My reading comprehension is fine, I'm just sick of that point of view.. its pathetic and as much as I rage, it still will never make me look as *** as you did in your OP...nice try though.

And for starters you should read the persons post above this one and like the other 20 + in this thread... perfect example of why I'm not alone and were ALL tired of people even mentioning OTHER PEOPLES FINANCES outside of assessing the stupidity of Zenimax's decision to do this.

gfy