Bank Account Being Charged?
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Zaggolf✭✭✭
I cant agree more..I don't really care about the time or money ect.I am not screaming refund nothing( even thou if I was offered a refund I would gladly take it at this point).They really have been the worst in all my gaming years..And I was there march 19th 1999 for the worst software release ever, and well I was way happier how pr and billing and shhot even ole George handled it..Never did I think a company would care so little about the people that will keep them going..Fanboys don't help keep a company running..GAMERS doits not I don't have the money I have a lot..
but its the way they try too take it from me I don't like
Fanboy's don't keep a game running! GAMER'S DO!!!5 -
skydrac✭Hello staff.... psssst hee staff.....are you there ?? do some thing about this
plz. if you give me the 30 days im gonna pay you the next month too and after that too
guild leader Axiom1 -
KoMaT✭I just got a mail from them "Greetings, Adventurer!
The dwellers of Tamriel thank you for taking time from your quests to report this offense. Maintaining the integrity of the land is a priority; we will investigate this matter and take the appropriate action.
To protect individual privacy, we do not disclose the outcome of our investigation.
Thanks for supporting The Elder Scrolls Online."
Because that really helped me -.-2 -
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typsis✭✭I just got a mail from them "Greetings, Adventurer!
The dwellers of Tamriel thank you for taking time from your quests to report this offense. Maintaining the integrity of the land is a priority; we will investigate this matter and take the appropriate action.
To protect individual privacy, we do not disclose the outcome of our investigation.
Thanks for supporting The Elder Scrolls Online."
Because that really helped me -.-
atleast you are getting some answers mate
event that answers are stupid
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Zaggolf✭✭✭
just submit a ticket..its either that response or the survey, which I wont bother filling outI just got a mail from them "Greetings, Adventurer!
The dwellers of Tamriel thank you for taking time from your quests to report this offense. Maintaining the integrity of the land is a priority; we will investigate this matter and take the appropriate action.
To protect individual privacy, we do not disclose the outcome of our investigation.
Thanks for supporting The Elder Scrolls Online."
Because that really helped me -.-
atleast you are getting some answers mate event that answers are stupid
Fanboy's don't keep a game running! GAMER'S DO!!!0 -
Now they're deleting threads/comments in a *** poor attempt to hide their thievery.2 -
typsis✭✭
just submit a ticket..its either that response or the survey, which I wont bother filling outI just got a mail from them "Greetings, Adventurer!
The dwellers of Tamriel thank you for taking time from your quests to report this offense. Maintaining the integrity of the land is a priority; we will investigate this matter and take the appropriate action.
To protect individual privacy, we do not disclose the outcome of our investigation.
Thanks for supporting The Elder Scrolls Online."
Because that really helped me -.-
atleast you are getting some answers mate event that answers are stupid
you cant believe mate how many tickets i already submitted
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Imagine how much easier this would have been if they just had time cards... I mean they say it's to see our preferred payment method, but if your choice was gonna be time cards, EFF U MWAHAHAHA... Just sayin -.-3
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KoMaT✭BusyBlazin wrote: »Imagine how much easier this would have been if they just had time cards... I mean they say it's to see our preferred payment method, but if your choice was gonna be time cards, EFF U MWAHAHAHA... Just sayin -.-
I would like to have time cards to
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They gave you a scripted responses for the wrong thingI just got a mail from them "Greetings, Adventurer!
The dwellers of Tamriel thank you for taking time from your quests to report this offense. Maintaining the integrity of the land is a priority; we will investigate this matter and take the appropriate action.
To protect individual privacy, we do not disclose the outcome of our investigation.
Thanks for supporting The Elder Scrolls Online."
Because that really helped me -.-
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There was support article saying the following between April 3rd to 5th. Since then Zinemax has retro edittted EVERYTHING to their new plan. They haven't even bothered to update the time stamp on their Terms of Service (illegal!).
https://help.elderscrollsonline.com/app/answers/detail/a_id/462/kw/subscription
" WHAT IS THE DIFFERENCE BETWEEN THE RETAIL VERSIONS OF THE STANDARD EDITION AND THE IMPERIAL EDITION OF THE ELDER SCROLLS ONLINE?
Updated 04/03/2014 10:32 PM Published 01/28/2014 10:07 AM
Players who purchase the physical Standard Edition (PC/Mac) of The Elder Scrolls Online will have 30 days of unlimited play before being required to activate a subscription.
Players who purchase the physical Imperial Edition (PC/Mac) of The Elder Scrolls Online will have 30 days of unlimited play before being required to activate a subscription, as well as an exclusive collection of in-game rewards and premium physical items.
Please click here for full details on all bonuses for each version of the game."
That is exactly word for word what it said. I collected A LOT of these statements into a word document when this stuff started happening. Though, I don't know which ones I have screenshots for.1 -
Zaggolf✭✭✭
how many hours did you wait? and was a good outcome given..I will either take a refund of the 80 dollars( digital here) or my billing date to reflect the 6th not the forth..But if not either ill take the 80 dollar lose and never look back till its f2p no matter what they offer from now till thendeerengsmithb14_ESO wrote: »wow i am talking to someone now!
Fanboy's don't keep a game running! GAMER'S DO!!!1 -
I agree with the OP. It's very wrong that we are forced to either authorize a recurring subscription or purchase another game time code in order to play a game that supposedly included 30 days of play time.
Overall, I've been pretty vocal in my support for ESO and the subscription model, but this stunt has me rethinking that position. I shouldn't have to enter this stuff in order to get to play time that I have already paid for. Can I expect the same treatment when my credit card expires later this year (i.e. you don't get to play what you've already paid for until you give us your new card info)?3 -
KoMaT✭It's a shame that they had to do this, i really like the game overall but this is just wrong.3
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ZOS_JessicaFolsom wrote: »
[Update]
We want everyone who purchased ESO to have immediate access to the included 30 days of ESO game time. In the event that you enter your payment information for authorization and the transaction cancels due to lack of funds in your account, please contact our Support Team. We’ll work with you to ensure you have access to your included 30 days of game time.
Please ensure that you have attempted to enter payment information and had the transaction fail due to lack of funds before submitting a help request. We will get you into the game and playing as soon as possible.
I have written support and I've gotten no help
Haven't played since april 6 8am3 -
false advertisement!FrostKittyPaw wrote: »There was support article saying the following between April 3rd to 5th. Since then Zinemax has retro edittted EVERYTHING to their new plan. They haven't even bothered to update the time stamp on their Terms of Service (illegal!).
https://help.elderscrollsonline.com/app/answers/detail/a_id/462/kw/subscription
" WHAT IS THE DIFFERENCE BETWEEN THE RETAIL VERSIONS OF THE STANDARD EDITION AND THE IMPERIAL EDITION OF THE ELDER SCROLLS ONLINE?
Updated 04/03/2014 10:32 PM Published 01/28/2014 10:07 AM
Players who purchase the physical Standard Edition (PC/Mac) of The Elder Scrolls Online will have 30 days of unlimited play before being required to activate a subscription.
Players who purchase the physical Imperial Edition (PC/Mac) of The Elder Scrolls Online will have 30 days of unlimited play before being required to activate a subscription, as well as an exclusive collection of in-game rewards and premium physical items.
Please click here for full details on all bonuses for each version of the game."
That is exactly word for word what it said. I collected A LOT of these statements into a word document when this stuff started happening. Though, I don't know which ones I have screenshots for.
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RagePlug✭✭Hmm they asked me for my game code and my secret question answer and i haven't heard of them since3 -
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Geneticspore✭✭slinkybinxb14a_ESO wrote: »ZOS_JessicaFolsom wrote: »
[Update]
We want everyone who purchased ESO to have immediate access to the included 30 days of ESO game time. In the event that you enter your payment information for authorization and the transaction cancels due to lack of funds in your account, please contact our Support Team. We’ll work with you to ensure you have access to your included 30 days of game time.
Please ensure that you have attempted to enter payment information and had the transaction fail due to lack of funds before submitting a help request. We will get you into the game and playing as soon as possible.
I have written support and I've gotten no help Haven't played since april 6 8am
Yea that's a good joke isn't it? STILL waiting for a call back, email...SOMETHING FFS. So, I'm about to just say *** on it and demand a refund.2 -
Zaggolf✭✭✭yea im on phone still myself 2 hrs 5 mins now..I also will be asking for a refundFanboy's don't keep a game running! GAMER'S DO!!!2
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DanteYoda✭✭✭✭✭
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People have tried them and they are claiming they do not work, i was going to use this method of payment but too many customers have said they do not work.ProsaicProse wrote: »@mccobleb14_ESO Try pre-paid VISA/Mastercard if they are available and Internet explorer. Should work.
Otherwise, it took them a few days to deal with my ticket because they are obviously swamped. Maybe they do the copy pastes to people when they are being rude, or something, because the CSR's were nice in my experience.
P.s. i've been trying to get support for 4 or 5 days now, was told to expect an email shortly and a day later nothing has arrived, i've tried everything to get help and received none, i guess the only thing left is to get my refund tomorrow.Edited by DanteYoda on April 8, 2014 12:21AM1 -
Hardolis✭The pending transaction has now become a posted transaction, meaning they have completed the transaction and taken money from my account. So much for 30 days of playtime with purchase. Welcome to World of Warcraft folks.2
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i tryed to use a pre paid and n time added to my account they took the cash but no time!1
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and thats why i never played that game...i dislike you zenimax!The pending transaction has now become a posted transaction, meaning they have completed the transaction and taken money from my account. So much for 30 days of playtime with purchase. Welcome to World of Warcraft folks.
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Zaggolf✭✭✭
thought you where talking to someone???what happened?deerengsmithb14_ESO wrote: »i tryed to use a pre paid and n time added to my account they took the cash but no time!
Fanboy's don't keep a game running! GAMER'S DO!!!1 -
I bought a game I can't play. I understand the subscription issue, but I read they will work with you and thats not the case. 2