ESO Launcher Crashes on Update 9/04/2018

x4livin · October 2018

I have 3 PCs. 2 are alienware gaming laptops(one 15" and one 17") and a gaming desktop(ibuypower) and all 3 are failing to download this update. The launcher starts, then just stops. One says not enough room(oh...but there is...half a TB of room infact), the other doesn't disclose why...just stops and the launcher becomes unclickable and has to be closed in task manager, and the desktop shows an error that it will "report to microsoft" because of a failure to load. In the middle of an event....the update just made the game unplayable....so much for the indrick mount. I've been playing this game since 2014...bought all the updates and spent more than I care to acknowledge on crowns and sub...my kid is moving on to other games. Maybe it's time to look around...this game is getting to be too much for a commoner to afford a pc to run it.

xeledon · October 2018

so this time..
it did its verifying space thingy up to 5% then froze up and crashed.
what i did was pause it while it was verifying and click game options and repair.
after picking that it started doing whatever the repair thing does which had mad gigs of something to do.
so i left, ate food and that good stuff.
when i returned it was all good to go.
until next time

Opeline · October 2018

xeledon wrote: »

so this time..
it did its verifying space thingy up to 5% then froze up and crashed.
what i did was pause it while it was verifying and click game options and repair.
after picking that it started doing whatever the repair thing does which had mad gigs of something to do.
so i left, ate food and that good stuff.
when i returned it was all good to go.
until next time

I did this very thing, and I actually have blue in my loading bar. Fingers crossed....

Quick update: Even having just done this, it looks to have gotten further than any other attempt thus far. I recommend giving this a shot if nothing else! What can it hurt?

Another update! This simple little thing has allowed me to go from crashing out at 5-9% to getting to almost 50% now! (I say almost, because it hasn't reached it but hasn't yet stalled.) This man/woman/creature is a friggin genius and my hat is off to you!

Sadly, update: I seem to have crashed out at around 80%, though I haven't lost hope. If I can get past the immediate freezing of my launcher, I am going to try another repair patch. Think I might even delete the manifest and then try to run a repair. Perhaps the issue lies in there somewhere.

xeledon · October 2018

Opeline wrote: »

xeledon wrote: »

so this time..
it did its verifying space thingy up to 5% then froze up and crashed.
what i did was pause it while it was verifying and click game options and repair.
after picking that it started doing whatever the repair thing does which had mad gigs of something to do.
so i left, ate food and that good stuff.
when i returned it was all good to go.
until next time

I did this very thing, and I actually have blue in my loading bar. Fingers crossed....

Quick update: Even having just done this, it looks to have gotten further than any other attempt thus far. I recommend giving this a shot if nothing else! What can it hurt?

Another update! This simple little thing has allowed me to go from crashing out at 5-9% to getting to almost 50% now! (I say almost, because it hasn't reached it but hasn't yet stalled.) This man/woman/creature is a friggin genius and my hat is off to you!

Sadly, update: I seem to have crashed out at around 80%, though I haven't lost hope. If I can get past the immediate freezing of my launcher, I am going to try another repair patch. Think I might even delete the manifest and then try to run a repair. Perhaps the issue lies in there somewhere.

that was what i did the first time it happened to me and it worked (deleting the manifest things)
perhaps this 2 hit combo will blast the problem away,
i wish you luck and hope it works!

did you do the part when you leave and go eat lmao?
that might heavily influence what happens as well

Opeline · October 2018

xeledon wrote: »

Opeline wrote: »

xeledon wrote: »

so this time..
it did its verifying space thingy up to 5% then froze up and crashed.
what i did was pause it while it was verifying and click game options and repair.
after picking that it started doing whatever the repair thing does which had mad gigs of something to do.
so i left, ate food and that good stuff.
when i returned it was all good to go.
until next time

I did this very thing, and I actually have blue in my loading bar. Fingers crossed....

Quick update: Even having just done this, it looks to have gotten further than any other attempt thus far. I recommend giving this a shot if nothing else! What can it hurt?

Another update! This simple little thing has allowed me to go from crashing out at 5-9% to getting to almost 50% now! (I say almost, because it hasn't reached it but hasn't yet stalled.) This man/woman/creature is a friggin genius and my hat is off to you!

Sadly, update: I seem to have crashed out at around 80%, though I haven't lost hope. If I can get past the immediate freezing of my launcher, I am going to try another repair patch. Think I might even delete the manifest and then try to run a repair. Perhaps the issue lies in there somewhere.

that was what i did the first time it happened to me and it worked (deleting the manifest things)
perhaps this 2 hit combo will blast the problem away,
i wish you luck and hope it works!

did you do the part when you leave and go eat lmao?
that might heavily influence what happens as well

Damn, I forgot the eating part! .... maybe that's where I have failed so many times now!

DevilInRed · October 2018

Did anyone ever figure out a fix for this?

Opeline · October 2018

I have been working on it, but I am not sure where you are starting from. I've made a post of my 'exploits' into figuring this crap out, but I am not sure how well it will help you. @DevilInRed

catfedfarsil · October 2018

No. Sorry. It doesn't work anymore. Maybe I was lucky to switch to lan at the right time. But donno when it is ... CAZZO

catfedfarsil wrote: »

<SOLVED><FOR ME><HOPE FOR YOU 2>
Hi everybody. After more than a month without accessing the game, yesterday I finally got in.
I have tried EVERY tips, official ( unistall !!!!) and unofficial ( some almost solved, almost..).
The solution involved ANOTHER lan. ( no VPN, in my case, but Mobile HOTSPOT)

Long story short:
1. disconnect phisically the PC lan cable, use PC wifi connect to mobile DATA HOTSPOT
2. Launch, admin mode, the launcher. Let it do things, click the button "UPDATE" or whatever is
3. See it verifying, and START DOWNLOADING ( check it use the wifi hotspot with windows Activity monitor)
4. After a while, in my case more or less 10 gb dowloaded of 55 total ), --> CONNECT the LAN Cable -> wait --> shutdown the hotspot on the mobile, everything WHILE the damned launcher is downloading
5. prey, meditation, a beer, some music...
6. PLAY !!!!! ( Enjoy, after screaming and yelling to ZOS )

My PC have BOTH cabled and WIFI LAN. My guess :
The issue seems to something DNS related, not ISP blocking file, but the DNS resolution of the patching server name, that is to obtain the IP for the name: for some reason, with some isp, some dns does not work. BUT.. once the launcher has acquired via mobile hotspot the correct IP--> DOWNLOAD, nobody blocking nothing ( indeed we were able to manually download the files via browser)

@ZOS, got it ? in my opinion is aka mai messing with DNS propagation
@ZOS, and please, FIX the damned bug of looping failure logging to crash..poor done.
@ZOS: peace and longevity

@fellowgamers: best luck everybody in need

ThomasII · October 2018

There are other games out there.

fjord55b14_ESO · October 2018

no news? its been nearly a week. any hopes i had of earning that indrik dwindle by the second. so glad im not a + subscriber

edit:
finally gota reply on my ticket from the matter sent in three weeks ago, was told to read the provided answer.

????there??? isnt one??

peacenote · October 2018

Wouldn't get past 0% with this last update. Windscribe worked. But... must this be necessary?? Used to work fine without.

trobe113b14_ESO · October 2018

I haven't been able to play the game since the Murkmire patch came out. Initially, it started downloading, then it crashed at about 9% and would crash every time I opened the launcher. I deleted and re-installed the launcher which did not work. I deleted the entire game and have been trying to re-install. A couple of days ago it started working and downloaded about 20GB, then I had to close it out and when I came back it would get through the verification and sit a 0.0 kb/s download until it crashed. I've tried about everything I've read here to include repair utility and VPN to no avail. My wife is having the same issue (same network). Unfortunately, my ESO+ auto-renewed yesterday so I'm paying for a game I can't play, while missing daily log-ins and also missing the Witches Festival.....

I have changed nothing since the last several patches before Murkmire, which all downloaded with no problem.

@ZOS_GinaBruno please let us know what is going on....

vizionblind_ESO · October 2018

and now i crash upon patcher launch

@ZOS_GinaBruno

Fenice19 · October 2018

hi, i've solved using a vpn as Windscribe every time i've to patch the game.
As Zenimax says ( this bug is due an ISP issues ... ESO patch server are blacklisted. ) they are not solved this is an ISP issue. ( all ISP ?)

ThomasII · October 2018

This worked for me too.
Finally able to download update!!!! Had to use VPN. Very slow but it worked. I used Windscribe Pro (20$/yr) downloaded it from StackSocial. There is a good review on Tom's Hardware that explains how it works. Will call my ISP on Monday

Opeline · October 2018

I tried using Windscribe... I get through verifying data, then.. HOLY CRAP!!!!! ANOTHER CRASH WHEN TRYING TO DOWNLOAD. Hey, ZOS? Are we going to get a free feather and another week of the Witch's Festival for all this crap we are going through just to play your game? I am getting about to my limits where I am going to ask for my money back...

Go into TESO folder
Delete ProgramData
Empty recycle bin
Launch launcher
Freeze up at 14%
Repeat 1-4 and get 1% more every 3 repeats.

This is not how I thought I was going to spend what should have been a lazy Sunday doing writs and stuff.

Windscribe is an absolute farce of a 'VPN' as a browser one isn't going to help with a download. However, after a bit more digging, I found that ProtonVPN is working just fine to get around Zenimax's failure to talk to Akamai and get their bottleneck / packet dropping issues.

Having just downloaded it, get a 7 day free trial, and I am actually downloading, not just verifying. With any luck, I will see the game once more, no thanks to Zeni's help.

Do yourselves a favor, give this VPN a try if you are crashing out.

Last update. As of 9:30pm EST on 10/28/2018, this VPN solution seems to have worked and I have successfully logged back into the game. However, no say on whether this friggin' event is going to be extended or not, or if the time wasted trying to fix my issues with bad coding/ISP is going to be for nothing.

Crimsonorion · October 2018

So just another tidbit, its happened twice now so I'm gonna post about it, Twice now I've loaded up the launcher in the morning {EST] RIGHT after a Maintenance update and the Update downloaded/installed NO ISSUE [Including Todays] but I also tested it by waiting till the evening, when I waited I got the same issue, Freezes, Crashes, Won't install without a VPN...

So what we know so far:
With a VPN the game will update
PST updates with NO ISSUE
Personally loading up the launcher the morning of an update allows the game to update

Surely someone can use this info and find out the issue, or is ZOS waiting to see how long this thread can go?

@ZOS_GinaBruno
@ZOS_KaiSchober
@ZOS_JessicaFolsom
@ZOS_BillE
@ZOS_GaryA

Perwulf · October 2018

Same thing happened to me. The only solution I found is to time the launcher to pause the patch as soon as it opens so that it won't crash, then click game options to cancel the patch and repair the client.

chaz · October 2018

Hello.

Today, October 29, 2018 / 9:45 am, same issue yet again. Have to either manually download the files or risk downloading windscribe which broke my PC and cost me $850 fkng dollars to fix.

When are you going back to September update patches or when are you making these imaginary fake deals to pacify us in order for us to use our normal ISP to download these patches? This is beyond ludicris , obsurd, ridiculous! How many 10's of millions of dollars do you guys get and you can't clean house and fix these things for paid customers.

I have yet seen any answer after the first one.

Even tech support with support tickets don't even want to hear from me anymore, close out my ticket and basically tell me it is what it is, and post in this thread. I love how this customer service is turning out like facebook customer service. Just like the salt in this game is turning out like violent salt in RUST.

I'm posting today due to the patch that will not download, freezes and crashes my eso launcher. Same error messages from the same file "Host Developer" and like I said, I either manually and spend a few hours going back and forth, or windscribe and risk infection like the last time that cost me real money I don't have to play this game. You think I have hundreds of dollars to fix my PC if a worm/trojan/virus/rootkits/maleware/spyware gets in my computer because vpn firewall isnt good enough? Well you must think I'm rich then.

^^^^

Yeah, I am just a tad upset this ridiculous thing is still happening, thanks for reading my rant. Nothing personal.

LarsonofNi9e · October 2018

can anyone else confirm this on their PC? have a theory its causing issues when trying to update.
Would be real nice if ZOS responds though, Have not heard from them on this thread since September 6.

Sureshawt · October 2018

LarsonofNi9e wrote: »

can anyone else confirm this on their PC? have a theory its causing issues when trying to update.
Would be real nice if ZOS responds though, Have not heard from them on this thread since September 6.

Will check for this tonight.

Over a month and no fix from ZoS or even an update. Forced to use a VPN just to update the game. Ridiculously bad customer service.

LarsonofNi9e · October 2018

Sureshawt wrote: »

LarsonofNi9e wrote: »

can anyone else confirm this on their PC? have a theory its causing issues when trying to update.
Would be real nice if ZOS responds though, Have not heard from them on this thread since September 6.

Will check for this tonight.

Over a month and no fix from ZoS or even an update. Forced to use a VPN just to update the game. Ridiculously bad customer service.

yeah , very bad customer service. It tells me they screwed up and don't want to admit it?

Alexiei · October 2018

LarsonofNi9e wrote: »

can anyone else confirm this on their PC? have a theory its causing issues when trying to update.
Would be real nice if ZOS responds though, Have not heard from them on this thread since September 6.

Confirmed, certificate is expired as of January on my system, too, and my launcher is through Steam. Could be a potential source of the issue?

LarsonofNi9e · October 2018

Alexiei wrote: »

LarsonofNi9e wrote: »

can anyone else confirm this on their PC? have a theory its causing issues when trying to update.
Would be real nice if ZOS responds though, Have not heard from them on this thread since September 6.

Confirmed, certificate is expired as of January on my system, too, and my launcher is through Steam. Could be a potential source of the issue?

yes, hope some other players confirm this, that would mean ZOS could fix this real quick if it is the issue.

jwwputnam_ESO · October 2018

Have the same issue with Zenimax Digital Certificate expiring on May 14, 2018 at 11:47:53 AM.

LarsonofNi9e · October 2018

jwwputnam_ESO wrote: »

Have the same issue with Zenimax Digital Certificate expiring on May 14, 2018 at 11:47:53 AM.

@ZOS_GinaBruno
Could be something viable ZOS, even though your external might be up to date with thawte, its not pushing to the OS.

hobbes2424_ESO · October 2018

Once again, the launcher is having problems and upon inspecting the log its using Port 80 to try to get downloads and spamming the log with

10/29/2018 17:58:19 WebGet Error: (http://151.205.4.3:80/data/00c17ed5d096c7c9/live.patcher.elderscrollsonline.com/products/eso/874DCDCF-C40C-4956-92FE-E39B8DC4764E/depot/depot_258to259/depot_258to259.z01) (151.205.4.3:80) (3:956)
10/29/2018 17:58:19 Hostname not found in whitelist (151.205.4.1)
10/29/2018 17:58:19 Hostname not found in whitelist (151.205.4.1)
10/29/2018 17:58:19 WebGet Error: (http://151.205.4.1:80/data/00c1aed5ae9683cb/live.patcher.elderscrollsonline.com/products/eso/874DCDCF-C40C-4956-92FE-E39B8DC4764E/depot/depot_258to259/depot_258to259.z01) (151.205.4.1:80) (3:956)
10/29/2018 17:58:19 WebGet Error: (http://151.205.4.1:80/data/00c1cad57e9684c9/live.patcher.elderscrollsonline.com/products/eso/874DCDCF-C40C-4956-92FE-E39B8DC4764E/depot/depot_258to259/depot_258to259.z01) (151.205.4.1:80) (3:956)
10/29/2018 17:58:19 Hostname not found in whitelist (151.205.4.1)
10/29/2018 17:58:19 Hostname not found in whitelist (151.205.4.1)

Honestly at this point I'm just done playing until Zenimax sorts out the launcher. It's not worth having to deal with it crashing and failing to update just to play this game. It would be great if they would just say anything about this problem.

Here's the direct links to the patch itself for anyone else that wants to manually install these. Ridiculous.

http://151.205.4.1:80/data/00c1aed5ae9683cb/live.patcher.elderscrollsonline.com/products/eso/874DCDCF-C40C-4956-92FE-E39B8DC4764E/depot/depot_258to259/depot_258to259.z01

http://151.205.4.1:80/data/00c1aed5ae9683cb/live.patcher.elderscrollsonline.com/products/eso/874DCDCF-C40C-4956-92FE-E39B8DC4764E/depot/depot_258to259/depot_258to259.zip

http://151.205.4.3:80/data/02c19ce34c1acb2f/live.patcher.elderscrollsonline.com/products/eso/874DCDCF-C40C-4956-92FE-E39B8DC4764E/game_player/game_player_302to303/game_player_302to303.z01

http://151.205.4.3:80/data/02c19ce34c1acb2f/live.patcher.elderscrollsonline.com/products/eso/874DCDCF-C40C-4956-92FE-E39B8DC4764E/game_player/game_player_302to303/game_player_302to303.zip

LarsonofNi9e · October 2018

hobbes2424_ESO wrote: »
Once again, the launcher is having problems and upon inspecting the log its using Port 80 to try to get downloads and spamming the log with
10/29/2018 17:58:19 WebGet Error: (http://151.205.4.3:80/data/00c17ed5d096c7c9/live.patcher.elderscrollsonline.com/products/eso/874DCDCF-C40C-4956-92FE-E39B8DC4764E/depot/depot_258to259/depot_258to259.z01) (151.205.4.3:80) (3:956)
10/29/2018 17:58:19 Hostname not found in whitelist (151.205.4.1)
10/29/2018 17:58:19 Hostname not found in whitelist (151.205.4.1)
10/29/2018 17:58:19 WebGet Error: (http://151.205.4.1:80/data/00c1aed5ae9683cb/live.patcher.elderscrollsonline.com/products/eso/874DCDCF-C40C-4956-92FE-E39B8DC4764E/depot/depot_258to259/depot_258to259.z01) (151.205.4.1:80) (3:956)
10/29/2018 17:58:19 WebGet Error: (http://151.205.4.1:80/data/00c1cad57e9684c9/live.patcher.elderscrollsonline.com/products/eso/874DCDCF-C40C-4956-92FE-E39B8DC4764E/depot/depot_258to259/depot_258to259.z01) (151.205.4.1:80) (3:956)
10/29/2018 17:58:19 Hostname not found in whitelist (151.205.4.1)
10/29/2018 17:58:19 Hostname not found in whitelist (151.205.4.1)
Honestly at this point I'm just done playing until Zenimax sorts out the launcher. It's not worth having to deal with it crashing and failing to update just to play this game. It would be great if they would just say anything about this problem.

http://151.205.4.1:80/data/00c1aed5ae9683cb/live.patcher.elderscrollsonline.com/products/eso/874DCDCF-C40C-4956-92FE-E39B8DC4764E/depot/depot_258to259/depot_258to259.z01

http://151.205.4.1:80/data/00c1aed5ae9683cb/live.patcher.elderscrollsonline.com/products/eso/874DCDCF-C40C-4956-92FE-E39B8DC4764E/depot/depot_258to259/depot_258to259.zip

hobbes - can you confirm if your certificate for the launcher is expired? Thank you

Medivh50 · October 2018

So this is happening again to me. Murkmire patch and now the update for it (10/29). And it looks like I will once again have to uninstall and reinstall this game.

I use to run it on Steam but when I reinstalled it, this issue started to happen. So I went from the DL off the website. It worked for a time but now since Murkmire I have had uninstall and redownload the game.

ZOS I am a paying customer, like many people in this community, you really need to address this issue or at the very least come out with a statement.....

hobbes2424_ESO · October 2018

LarsonofNi9e wrote: »
hobbes2424_ESO wrote: »
Once again, the launcher is having problems and upon inspecting the log its using Port 80 to try to get downloads and spamming the log with
10/29/2018 17:58:19 WebGet Error: (http://151.205.4.3:80/data/00c17ed5d096c7c9/live.patcher.elderscrollsonline.com/products/eso/874DCDCF-C40C-4956-92FE-E39B8DC4764E/depot/depot_258to259/depot_258to259.z01) (151.205.4.3:80) (3:956)
10/29/2018 17:58:19 Hostname not found in whitelist (151.205.4.1)
10/29/2018 17:58:19 Hostname not found in whitelist (151.205.4.1)
10/29/2018 17:58:19 WebGet Error: (http://151.205.4.1:80/data/00c1aed5ae9683cb/live.patcher.elderscrollsonline.com/products/eso/874DCDCF-C40C-4956-92FE-E39B8DC4764E/depot/depot_258to259/depot_258to259.z01) (151.205.4.1:80) (3:956)
10/29/2018 17:58:19 WebGet Error: (http://151.205.4.1:80/data/00c1cad57e9684c9/live.patcher.elderscrollsonline.com/products/eso/874DCDCF-C40C-4956-92FE-E39B8DC4764E/depot/depot_258to259/depot_258to259.z01) (151.205.4.1:80) (3:956)
10/29/2018 17:58:19 Hostname not found in whitelist (151.205.4.1)
10/29/2018 17:58:19 Hostname not found in whitelist (151.205.4.1)
Honestly at this point I'm just done playing until Zenimax sorts out the launcher. It's not worth having to deal with it crashing and failing to update just to play this game. It would be great if they would just say anything about this problem.

http://151.205.4.1:80/data/00c1aed5ae9683cb/live.patcher.elderscrollsonline.com/products/eso/874DCDCF-C40C-4956-92FE-E39B8DC4764E/depot/depot_258to259/depot_258to259.z01

http://151.205.4.1:80/data/00c1aed5ae9683cb/live.patcher.elderscrollsonline.com/products/eso/874DCDCF-C40C-4956-92FE-E39B8DC4764E/depot/depot_258to259/depot_258to259.zip
hobbes - can you confirm if your certificate for the launcher is expired? Thank you

Since January.
https://i.imgur.com/ebPDNY0.jpg

https://i.imgur.com/bdptF24.jpg