ESO Launcher Crashes on Update 9/04/2018

Nayra_Evhren

In Italy here, and having this issue twice in two weeks.

Here's what happened so far:

- The first time, I was able to go through the patch process thanks to @Dyngrin solution, but took a whole day of pausing/restarting/closing/opening, and this was after 5 days of not being able to log in the game at all.
- Yesterday I try to log in the game and I get invalid/outdated client issue; tried at least 3-4 repairs, and got error 210 everytime, unable to login at all.
- Tried various fixes suggested in the forums by ZOS representatives, including deletion of ProgramData; this led me to being unable to open the client AT ALL (it would just crash as soon as it opened), so I had to reinstall the client from scratch - now it's back to "5% downloading the patch and it crashes with no error messages".

I'm glad I already had the pathfinder achievement, otherwise I would've been completely cut out of the event, even if I own summerset.

Sorry to say that you are making it VERY HARD to keep playing the game... any concrete solution on ZOS part yet?

Thank you either way.


P.S. somewhere else in these forums, @ZOS_GinaBruno once said that ZOS values their customers, even if they're not just Americans or Brits... I ask you to pretty please prove this with facts and a concrete solution, and not just saying "Well, it's not our fault, it's your ISP" - please communicate and find a solution with whoever is responsible, thank you.

fjord55b14_ESO

alright, we are nearing the ONE MONTH mark with no work on any fixes.
some people havent been able to get in and play in 30 days. cmoooon man
i wasnt able to participate in the pathfinder biz at all.

edit: looks like cus service has been replying to threads today. even if theres no repair in sight for this bug, some official comment would be most appreciated (seeing as how all promident staff have been @'d like twice)

double edit: by zos_billie earlier today "As there is already an ongoing thread regarding the launcher issues, we are going to close this discussion. We are still looking into this issue and solutions as described here. Please use this thread for any further commentary specific to the launcher issues that started on September 4th."

DahliaNightshade

It would be nice if they gave us the URLs for the various depot and game_player files each time they patch the game, so, until they find a solution to the issue, we could avoid going through the host.developer.log file to look for those URLs.

Two days ago I did this and my log file was around 450 Mb, which takes a bit of time to process and open.

Consider that you have to do this multiple times, because the launcher downloads some files, then applies them, then downloads again and then applies again and then downloads again and applies again.

Two days ago we had to do this 3 times, and each time we had to go through the log file to find the URLs for the new files (or at least, the new filenames).

Regards

Anarwyn

DahliaNightshade wrote: »

It would be nice if they gave us the URLs for the various depot and game_player files each time they patch the game, so, until they find a solution to the issue, we could avoid going through the host.developer.log file to look for those URLs.

Two days ago I did this and my log file was around 450 Mb, which takes a bit of time to process and open.

Consider that you have to do this multiple times, because the launcher downloads some files, then applies them, then downloads again and then applies again and then downloads again and applies again.

Two days ago we had to do this 3 times, and each time we had to go through the log file to find the URLs for the new files (or at least, the new filenames).

Regards

There were 4 files for me this week; two in depot and two in game/game_player. I agree with DahliaNightshade it would be nice if we had the links provided to us but I wonder if they are always the same for everyone? I have had this problem since the September 4th update but my daughter has only had it one week and the files she needed were different ones. We live in the same town and have the same ISP, Mediacom. It still doesn't make sense to me that it is solely ISP related.

dark_zebra

I just updated it on my second computer, which is on the same wireless network. No problem with that computer.

Korinth

I find it VERY hard to believe that this is an ISP issue...when for 3 years I have had ZERO issues with the launcher. Then after Wolfhunters a bunch of us have issues.

Seems to me ZoS changed SOMETHING...and now because some ISPs are set up to handle ZoS's screw ups...its the ISP fault.

I say baloney... ZoS...fix your freaking launcher. Yes maybe 10% of your player base is having this issue...but how much bad PR do you think us 10% are giving you guys. Hint Im in two guilds of 500 people... and they are all hearing about your lack of support.

No replies since early Sept...so it seems ZoS has washed their hands of this.

EDIT: I do see in another Closed thread ZoS did respond saying they are still looking into this issue. Then ZoS mod directs them to this thread. It would help if the game mods would post an update once a day or so to TELL us they are working it! may cut down a little on the frustration we are feeling eh?

Wodengast

I used this workaround: https://forums.elderscrollsonline.com/en/discussion/439165/workaround-launcher-freeze-crashing

Shabutti

Wodengast wrote: »

I used this workaround: https://forums.elderscrollsonline.com/en/discussion/439165/workaround-launcher-freeze-crashing

Can confirm this works. It took about an hour of copy/pasting and opening and closing task manager and the ESO Launcher, but it eventually got to 100% and I was able to log in. Thanks for the guide, @Wodengast

hofawd

what has been working for me is VPN...

• start the launcher and download through your normal ISP
• record the remaining size of download at the first stall (the first stall for me is always a "depot" file)
• with the launcher and all other apps closed, start the VPN
• start the launcher and begin the download. once the install passes your recorded value, pause the install and turn off the VPN. when you're sure the ISP is back up, resume the installation.
• if any more stalls occur, simply pause the install, turn the VPN back on, and hit resume. when the install continues, hit pause, deactivate the VPN, and hit resume again.

this process has been working for me, and is much easier than going through lines and lines of text to find the failed file, then manually downloading and inserting a working file. i never have to leave the launcher window.

notes: the VPN i use is Windscribe. the reason i stop and start the VPN through install is to maximize the amount of free DL i get through the VPN. doing this method i've only used 0.3G of the VPN's 10G free limit, so even if ZOS can't fix this, the VPN i use should last a long time for this issue.

Avonna

weekly check in .

Still NO fix from ZOS....

Still no money from Avonna.

till next week

Tokraal

I don't know you guys, but i'm pissed of paying them for the Membership while they can't provide us a clean game.
What am I paying for? I'm doing charity?

The launcher is stuck.
Last week I couldn't play Battlegrounds because they got stuck with "Waiting for players."
When the Membership is over, if you want to cancel it you can't find the "Cancel button" unless you inspect the page and dig thru the codes to find the button and un-hide it.

One last drop of water Zenimax, and you will lose a Customer. I don't think that you care to be honest, considering that I've never been answered in a ticket. They were polite tickets.
This post is not, can you guess why?

(I play on PC, Italy)

xeledon

this has been happening to me for weeks on weeks
i tried a bunch of stuff mentioned here previously and none worked for me.

however today i got it to work super quick and easy!

i went to the program files x86 > zenimax online > launcher
and moved the ProgramData folder to my desktop (before i deleted it just to see if it would work)
i opened the launcher, it didnt freeze at all. it gave me some error and let me repair, after that i was all set

hope this helps some of you too

MrThirtyOddSix

Avonna wrote: »

weekly check in .

Still NO fix from ZOS....

Still no money from Avonna.

till next week

I would like to remind everybody that if you cannot get a resolution from ZOS, you can file a complaint against them with BBB. Granting they already have standing grade of "F", recency and urgency of your experiences will help others.

And one more thing, please make sure you cancel your active subscription if you continue having problems with this game.

rabbiddogb14_ESO

Whelp another update and same crap launcher issue @ZOS_GinaBruno. This time the fix doesn't work, Cancelling my sub until Bethesda gets off their a$$ and fixes this (or not). Not paying for a game I have to continually "fix" just to play. I like the game well enough but not enough for this sh*t.

rabbiddogb14_ESO

xeledon wrote: »

this has been happening to me for weeks on weeks
i tried a bunch of stuff mentioned here previously and none worked for me.

however today i got it to work super quick and easy!

i went to the program files x86 > zenimax online > launcher
and moved the ProgramData folder to my desktop (before i deleted it just to see if it would work)
i opened the launcher, it didnt freeze at all. it gave me some error and let me repair, after that i was all set

hope this helps some of you too

Thanks, tried that, didn't work. Now none of the "fixes" are working for me.

rabbiddogb14_ESO

Sorry, somehow posted a dupe.

rabbiddogb14_ESO

Just an update, after numerous times (way more times than I should be paying for doing, well not paying for anymore) of going through the various fixes including the repair, on like the 4 or 5 time the launcher at least didn't freeze on me. I kept hitting pause and resume after every every error. It would either start to download for like a second, then display "download stalled" , or it would state "HTTPrequestfailed".

And no devs, I'm not digging through log files. I'm pretty positive this is info you've already been provided many, many times by now.

peacenote

Experienced this issue today and yesterday. Before that, last time I logged in successfully was Sunday, September 30th.

Using Windscribe worked for me. Here is some information about my setup if it helps:

I am in the Northeast, and I have Verizon FIOS. One thing is that Verizon had a major, country-wide outage on 9/25, and I am wondering if some combination of how they fixed that could be exacerbating the issue, if there are ISP complications. I logged in without issue on 9/29 and 9/30, though.

Another thing: I believe Windows 10 applied some kind of update and rebooted my machine between 9/30 and 10/3. Yesterday I also noticed that all of my browser windows were gone and Spotify was open (it launches on reboot). According to logs, on 10/2 KB4100347 was installed: https://support.microsoft.com/en-us/help/4100347/intel-microcode-updates-for-windows-10-version-1803-and-windows-server. Reboot logs below in screenshot.

Been on Verizon for a while, but just moved and my internet was set up after the move on 9/17. No issues until yesterday.

Seems like it might be a combination of Verizon, Windows, and game updates, if many of you started having this issue on 9/4 but mine did not start until yesterday. Also, the only other change to my computer was that I installed Logitech Gaming Software sometime on 9/30 (but I did not reboot computer when it prompted). I can be this specific because I separate my work and gaming machine.

MutantMirage

BelladonnaMagique wrote: »

BelladonnaMagique wrote: »

BelladonnaMagique wrote: »

Patch 10-1 game_player file:

http://142.129.4.141/data/0233454d7a6d5fe3/live.patcher.elderscrollsonline.com/products/eso/874DCDCF-C40C-4956-92FE-E39B8DC4764E/game_player/game_player_297to299/game_player_297to299.z01

Well....I was able to patch the depot file but this game_player file is not going through. Don't see how it's different than every patch before I had to workaround. Now I'm at a loss

Figured it out....game_player has 2 files 297to299 & 299to300. Here is the 2nd file:
http://142.129.4.141:80/data/0033b7a2f92ff236/live.patcher.elderscrollsonline.com/products/eso/874DCDCF-C40C-4956-92FE-E39B8DC4764E/game_player/game_player_299to300/game_player_299to300.z01

After putting both in the game_player folder it patched successfully & I'm in

Thank you for posting these Bella. It's currently the only way I am able to patch the game.

rabbiddogb14_ESO

An honest question @ZOS_GinaBruno , are the files/patches for the PTS distributed via the same method/process as the Live game? I ask because I have no problems downloading/patching a PTS install, but the live game install/patching fails.

EDIT: And this is going through the same launcher.

Crimsonorion

Safe to say ZOS doesn't care anymore. Sad. If it affected more people they might care, but the small group its affecting just isn't on their radar, its all about money in the end

Tokraal

So, a week without playing 'cause of this problem.
And my "membership timer" of course goes on and on. Think they will refund me? lol

So sad.

carl.blaineub17_ESO

Redacted - because I don't feel like getting forum banned for a pissed of rant on the off chance I actually do get this mess working....

Tatsumaki

Customer Support:

"Additionally, we have confirmed this is an ISP issue. We have reached out to the internet providers who are blocking the associated files, and at this point, it’s up to them to resolve the problem. In the meantime, using a different network path could fix the problem and allow you to fully patch the game since this issue only affects certain files. In this case, you could try using VPN or using a different network or WiFi connection. You could also try repairing or uninstalling and reinstalling the game.

We are currently looking into ways to prevent ISPs from doing this to our traffic in the future.

You may also want to check our Players Helping Players forum to see how other players are resolving this issue."

Me:

"To suggest that my ISP just happened to start blocking things the day ESO had an update, then fixed it in the next update only to break again on the last update is complete BS and an obvious cop-out by ZoS. I am not a ZeniMax employee, and will not do their work for them. Again, I expect to be reimbursed my subscription fee for the month of September as well as some sort of compensation for game events missed thanks to ZoS's inadequate service."

Customer Support:

"Thank you for contacting The Elder Scrolls Online Team. My name is Mia and I can understand the irritation caused by this issue as it prevents you from getting into the game.

At this time, there are no plans for compensation for this issue. However, we ask that you stay tuned to the forums for future announcements regarding this issue. Should there be plans for compensation for this issue, they will be posted to the forums. I sincerely wish that we were able to assist you further, but we will always be here should you encounter any issues in the future.

Thank you for your continued interest and support!"

Looks like they are not going to take any responsibility for this...

jbgirgis_ESO

Having this exact issue. My launcher freezes at 1% and crashes. Running it through steam

Skander

It worked using a vpn

DahliaNightshade

Tatsumaki wrote: »

Customer Support:

"Additionally, we have confirmed this is an ISP issue. We have reached out to the internet providers who are blocking the associated files, and at this point, it’s up to them to resolve the problem. In the meantime, using a different network path could fix the problem and allow you to fully patch the game since this issue only affects certain files. In this case, you could try using VPN or using a different network or WiFi connection. You could also try repairing or uninstalling and reinstalling the game.

We are currently looking into ways to prevent ISPs from doing this to our traffic in the future.

You may also want to check our Players Helping Players forum to see how other players are resolving this issue."

I fail to understand how this could be an ISP problem: my launcher stalls as soon as it starts downloading the files, and it creates this huge log file (450+ Mb); now, if the ISP is blocking the route to those files, I shouldn't be able to download them at all, right?
But if I go through that huge log file and look for the URLs pointing to the patch files (the same URLs the launcher uses to download the files), I am able to download them through a browser.

How is this possible if the ISP is responsible for this problem?

HiLyfe808

DahliaNightshade wrote: »

How is this possible if the ISP is responsible for this problem?

Because they don't want to figure it out so it's easier to blame it on ISP. Like i said in previous post if this problem was affecting most of the player base, we wouldn't be dealing with this. I almost wish it did so we'd get this fixed. Sad they're still ignoring the issue.

DahliaNightshade

If only somebody at ZOS could post the URLs for the patch files on the forums, those of us that are experiencing this issue would be able to quickly fix it by manually downloading the files, without having to go through the huge log file multiple times.

Those URLs are not hidden anyway, because they are in the host.developer.log file and are the same URLs the launcher points at to download patches; posting them would remove the hassle of having to look for those.

That would already be a sort of help on their side, and it would get us in game sooner without wasting a lot of time.

Thank you

rabbiddogb14_ESO

DahliaNightshade wrote: »

Tatsumaki wrote: »

Customer Support:

"Additionally, we have confirmed this is an ISP issue. We have reached out to the internet providers who are blocking the associated files, and at this point, it’s up to them to resolve the problem. In the meantime, using a different network path could fix the problem and allow you to fully patch the game since this issue only affects certain files. In this case, you could try using VPN or using a different network or WiFi connection. You could also try repairing or uninstalling and reinstalling the game.

We are currently looking into ways to prevent ISPs from doing this to our traffic in the future.

You may also want to check our Players Helping Players forum to see how other players are resolving this issue."

I fail to understand how this could be an ISP problem: my launcher stalls as soon as it starts downloading the files, and it creates this huge log file (450+ Mb); now, if the ISP is blocking the route to those files, I shouldn't be able to download them at all, right?
But if I go through that huge log file and look for the URLs pointing to the patch files (the same URLs the launcher uses to download the files), I am able to download them through a browser.

How is this possible if the ISP is responsible for this problem?

In my mind it's not an ISP issue. This is coming from someone who has done IT support, troubleshooting most of my adult life (and I'm old). When multiple people, across multiple system configuration, across multiple ISPs start having the exact same issue at nearly the exact same time you need to look at the commonalities between all of them. The ISPs are NOT the commonality because it is happening with people across different ISPs. The commonalities are, ESO and Akami. So, somewhere, between those two, something happened that is affecting multiple players across multiple ISPs.