ESO Launcher Crashes on Update 9/04/2018

Medivh50 · October 2018

I can confirm as well. My certificate was valid from 11/17/2016 to 1/3/2018.

What is the current work around that people are using?

hobbes2424_ESO · October 2018

Medivh50 wrote: »

I can confirm as well. My certificate was valid from 11/17/2016 to 1/3/2018.

What is the current work around that people are using?

I can tell you what works. Here's two methods.

#1:
Launch the game like you would normally and attempt to update the game.

Wait for it to freeze/crash after not even a minute. Close it.

Go into you launcher's directory and open host.developer.log in notepad or similar text editor.

Scroll down to see where the patch URL's are getting spammed and copy/paste this into your browser to manually download the files.

(The urls are usually formatted as .z01 .z02 etc. Don't forget to download the .zip by changing the end of the URL as well since that is also needed.)

Then navigate to C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online and you'll see three folders: depot, game, vo_en. Inside depot and game are folders with "patch" in the name and inside you'll find the files you manually downloaded.

Delete these temporary files the launcher created and replace with the ones you manually downloaded.

Then start the launcher again and it will keep going normally unless it hits another patch and you'll have to go back to the beginning (open the log and find the url).

Tedious, but it works and is relatively quicker than method #2

#2:
Here's how to temporarily manually force the launcher to work, although it is going to crawl like a turtle through molasses:

Navigate to your game launcher's directory, for me it's in:

C:\Program Files (x86)\Zenimax Online\Launcher

Next, locate the file named "host.developer.log" and right click>properties

Head over to the Security tab and change permissions for Everyone so that this file doesn't have Write access. Tick on Deny under the Write field. Apply. Close.

Now when you open the game launcher it is going to CRAWL but--it does work and update. Hopefully after some waiting the game will finish updating. Upon the launcher finishing, close it and undo the Write permission we changed and untick Deny. When you open the game up again the launcher should be back to normal speed and should let you load into the game.

You might have to close and restart the launcher several times due to the launcher timing out.

I highly recommend doing method #1

LarsonofNi9e · October 2018

hobbes2424_ESO wrote: »

Medivh50 wrote: »

I can confirm as well. My certificate was valid from 11/17/2016 to 1/3/2018.

What is the current work around that people are using?

I can tell you what works. Here's two methods.

#1:
Launch the game like you would normally and attempt to update the game.

Wait for it to freeze/crash after not even a minute. Close it.

Go into you launcher's directory and open host.developer.log in notepad or similar text editor.

Scroll down to see where the patch URL's are getting spammed and copy/paste this into your browser to manually download the files.

(The urls are usually formatted as .z01 .z02 etc. Don't forget to download the .zip by changing the end of the URL as well since that is also needed.)

Then navigate to C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online and you'll see three folders: depot, game, vo_en. Inside depot and game are folders with "patch" in the name and inside you'll find the files you manually downloaded.

Delete these temporary files the launcher created and replace with the ones you manually downloaded.

Then start the launcher again and it will keep going normally unless it hits another patch and you'll have to go back to the beginning (open the log and find the url).

Tedious, but it works and is relatively quicker than method #2

#2:
Here's how to temporarily manually force the launcher to work, although it is going to crawl like a turtle through molasses:

Navigate to your game launcher's directory, for me it's in:

C:\Program Files (x86)\Zenimax Online\Launcher

Next, locate the file named "host.developer.log" and right click>properties

Head over to the Security tab and change permissions for Everyone so that this file doesn't have Write access. Tick on Deny under the Write field. Apply. Close.

Now when you open the game launcher it is going to CRAWL but--it does work and update. Hopefully after some waiting the game will finish updating. Upon the launcher finishing, close it and undo the Write permission we changed and untick Deny. When you open the game up again the launcher should be back to normal speed and should let you load into the game.

You might have to close and restart the launcher several times due to the launcher timing out.

I highly recommend doing method #1

yes this might work for some but earlier in the thread people were still having issues when doing this. I think there is a pattern emerging. If the OS thinks this application has expired certs its gonna wreak havok on it IE not letting it update correctly. I would like to see some others confirm if they have the same expired cert for their launcher then the hammering of customer service begins, i will open a ticket every day until they look at this, should be an easy and quick fix to do. and no its not an OS issue its an applicaition issue therefore ZOS has to fix and no its not something we can fix ourselves since ZOS has the cert.

@ZOS_GinaBruno
@ZOS_KaiSchober
@ZOS_JessicaFolsom
@ZOS_BillE
@ZOS_GaryA

Guys/Gals, Can you look at this as a possible issue on this problem? I would hate to bog your CS down with unneeded tickets. Please respond.
Please see my comment on page 13 showing the local cert for the launcher is expired, have confirmed with a few other players they have the same scenario.
Thank you
Larson

Anarwyn · October 2018

My certificate also expired 1/3/2018.

My daughter and I were able to download today's patch but my husband couldn't. Last week it was the reverse scenario. I have had to manually download ever since the Sept. 4th patch. The only difference today was I tried it first thing this morning where normally I would be waiting until the afternoon before I play. My husband started his launcher about an hour after mine but his failed.

LarsonofNi9e · October 2018

Anarwyn wrote: »

My certificate also expired 1/3/2018.

My daughter and I were able to download today's patch but my husband couldn't. Last week it was the reverse scenario. I have had to manually download ever since the Sept. 4th patch. The only difference today was I tried it first thing this morning where normally I would be waiting until the afternoon before I play. My husband started his launcher about an hour after mine but his failed.

Anarwyn, out of curiosity, what OS are you using? Win10 or Win7?
Thank you

Anarwyn · October 2018

LarsonofNi9e wrote: »

Anarwyn wrote: »

My certificate also expired 1/3/2018.

My daughter and I were able to download today's patch but my husband couldn't. Last week it was the reverse scenario. I have had to manually download ever since the Sept. 4th patch. The only difference today was I tried it first thing this morning where normally I would be waiting until the afternoon before I play. My husband started his launcher about an hour after mine but his failed.

Anarwyn, out of curiosity, what OS are you using? Win10 or Win7?
Thank you

Win 10

Launching game through Steam if that makes a difference.

Medivh50 · October 2018

I have resorted to reinstalling the game for the second bc of this issue. I also have Win 10.

Crimsonorion · October 2018

I will check my certificate when I get home from work in the morning

Sureshawt · October 2018

Sureshawt wrote: »

LarsonofNi9e wrote: »

can anyone else confirm this on their PC? have a theory its causing issues when trying to update.
Would be real nice if ZOS responds though, Have not heard from them on this thread since September 6.

Will check for this tonight.

Over a month and no fix from ZoS or even an update. Forced to use a VPN just to update the game. Ridiculously bad customer service.

Also confirmed. My certificate is expired or not yet valid with same date as yours. I think you may be on to something here. Well done!

Crimsonorion · October 2018

Sureshawt wrote: »

Sureshawt wrote: »

LarsonofNi9e wrote: »

can anyone else confirm this on their PC? have a theory its causing issues when trying to update.
Would be real nice if ZOS responds though, Have not heard from them on this thread since September 6.

Will check for this tonight.

Over a month and no fix from ZoS or even an update. Forced to use a VPN just to update the game. Ridiculously bad customer service.

Also confirmed. My certificate is expired or not yet valid with same date as yours. I think you may be on to something here. Well done!

While I'm not ruling this out, everyone seems to have expired in months before this issue started. The problem started in September and everyone so far has expired in May or January. Anyone know someone who has had no issues installing patches and see if they expired?

hobbes2424_ESO · October 2018

I really don't think this certificate has anything to do with the issue. The problem only started happening around August/September for me. The launcher just can't access the server properly. That's all.

Sometimes the launch will patch without a problem and sometimes it refuses to. The only thing I've noticed that is a pattern when failing is the launcher attempting to use port 80. Whether or not that's related, I have no idea. I really don't care either. I just want it fixed and for someone at Zenimax to give an update

Sureshawt · October 2018

Crimsonorion wrote: »

Sureshawt wrote: »

Sureshawt wrote: »

LarsonofNi9e wrote: »

can anyone else confirm this on their PC? have a theory its causing issues when trying to update.
Would be real nice if ZOS responds though, Have not heard from them on this thread since September 6.

Will check for this tonight.

Over a month and no fix from ZoS or even an update. Forced to use a VPN just to update the game. Ridiculously bad customer service.

Also confirmed. My certificate is expired or not yet valid with same date as yours. I think you may be on to something here. Well done!

While I'm not ruling this out, everyone seems to have expired in months before this issue started. The problem started in September and everyone so far has expired in May or January. Anyone know someone who has had no issues installing patches and see if they expired?

Agreed. Which is why I stated 'you may be on to something'.

I'm not ruling it out either even though there is a date mismatch. The reason being is that I believe different DS rulesets can be applied such as allowing a previously accepted certificate that has expired to still be accepted for a period of time before rejecting it (Grace Period).

xeledon · October 2018

LarsonofNi9e wrote: »

can anyone else confirm this on their PC? have a theory its causing issues when trying to update.
Would be real nice if ZOS responds though, Have not heard from them on this thread since September 6.

just checked, mine is exactly the same, add one to the list

LarsonofNi9e · October 2018

xeledon wrote: »

LarsonofNi9e wrote: »

can anyone else confirm this on their PC? have a theory its causing issues when trying to update.
Would be real nice if ZOS responds though, Have not heard from them on this thread since September 6.

just checked, mine is exactly the same, add one to the list

Great, thank you all for checking that!. If you notice in the very bottom of my screenshot it shows i had re-installed the launcher on 9/30, now were the certs expired before the original issue began in September? I really don't know as the file could have reverted the cert originally and if ZOS is sure its not the problem then make our certs valid to a current time then we can know its not the issue. I have submitted a ticket to them with all of this information asking anyone from ZOS please respond. So if no response by this time tomorrow, i will open another ticket. Persistence is the name of the game. Who knows I might happen upon Robert Altmans email address and send him a letter, when my 30th ticket goes unanswered. Don't worry fellow adventurers we will see victory again!

Sureshawt · October 2018

LarsonofNi9e wrote: »

xeledon wrote: »

LarsonofNi9e wrote: »

can anyone else confirm this on their PC? have a theory its causing issues when trying to update.
Would be real nice if ZOS responds though, Have not heard from them on this thread since September 6.

just checked, mine is exactly the same, add one to the list

xeledon wrote: »

LarsonofNi9e wrote: »

can anyone else confirm this on their PC? have a theory its causing issues when trying to update.
Would be real nice if ZOS responds though, Have not heard from them on this thread since September 6.

just checked, mine is exactly the same, add one to the list

Great, thank you all for checking that!. If you notice in the very bottom of my screenshot it shows i had re-installed the launcher on 9/30, now were the certs expired before the original issue began in September? I really don't know as the file could have reverted the cert originally and if ZOS is sure its not the problem then make our certs valid to a current time then we can know its not the issue. I have submitted a ticket to them with all of this information asking anyone from ZOS please respond. So if no response by this time tomorrow, i will open another ticket. Persistence is the name of the game. Who knows I might happen upon Robert Altmans email address and send him a letter, when my 30th ticket goes unanswered. Don't worry fellow adventurers we will see victory again!

Keep up the good work. Hope you hear back something soon. I can't answer your question even though I did some work with digital signatures in the past but that was some time ago and things change quick in the techie world.

Nee · October 2018

Just wanted to post to say I too had this issue and the way I "resolved" it was by using a VPN (Private Internet Access) to patch. I also have Verizon Fios like the majority of people that I saw with this issue. Seems to be an ISP issue imo. I wonder if they have backup servers for patches if the main ones aren't reachable.

Sureshawt · October 2018

Nee wrote: »

Just wanted to post to say I too had this issue and the way I "resolved" it was by using a VPN (Private Internet Access) to patch. I also have Verizon Fios like the majority of people that I saw with this issue. Seems to be an ISP issue imo. I wonder if they have backup servers for patches if the main ones aren't reachable.

It is not an ISP issue as people with multiple computers using same ISP, one computer has issue but the other does not even though same ISP. It has also been noted that the majority of ESO players are not having this issue at all yet these players use same ISPs as those that are experiencing the issue.

It can be resolved by using a VPN and that has been noted multiple times in this thread already but that is a temporary workaround to a problem that ZoS needs to address.

Tenesmus · October 2018

I have an expired cert from May 2018.

LarsonofNi9e · November 2018

Good morning/evening,

So i have submitted numerous tickets and I still see no communication from ZOS. The responses i receive are bot-like and they obviously do not read the notes you submit other than it most likely scans for words and then sends responses that are close to what your issue is. 1st. shame on the community managers here, you have done absolutely nothing to respond or even care if the players have this issue are still having this issue. 2nd. Still looking for the top guys email, and although I'm sure hes most likely hands off for this, he can at least ask his underlings why the no communication or addressing the issue? I am sorry to you guys that we are all having this issue. I think when finally addressed there should be some type of compensation on ZOS part to show us they do care and pay us back for having to buy a VPN to download their game, even though pre-issue the game downloaded fine for all of us.
Larson

videbimus victoria una die

Crimsonorion · November 2018

LarsonofNi9e wrote: »

Good morning/evening,

So i have submitted numerous tickets and I still see no communication from ZOS. The responses i receive are bot-like and they obviously do not read the notes you submit other than it most likely scans for words and then sends responses that are close to what your issue is. 1st. shame on the community managers here, you have done absolutely nothing to respond or even care if the players have this issue are still having this issue. 2nd. Still looking for the top guys email, and although I'm sure hes most likely hands off for this, he can at least ask his underlings why the no communication or addressing the issue? I am sorry to you guys that we are all having this issue. I think when finally addressed there should be some type of compensation on ZOS part to show us they do care and pay us back for having to buy a VPN to download their game, even though pre-issue the game downloaded fine for all of us.
Larson

videbimus victoria una die

Sadly it seems to have turned into a "Well it affects a very small group of people and its not gonna affect us financially so screw em"

Skander · November 2018

It's fun that we have not even got an answer from Zos.

If they don't care i don't care to give them any money

PS:

Also, since it was the tecs to tip me on Downloading a VPN for "fixing" the problem

If i happen to contract a malware and problems, I know where to give responsability for it

Geekgirl · November 2018

22% and stuck.

Like the last patch.

And the one before that.

C'mon guys...

Geekgirl · November 2018

Ran the Game Consultant:

System Information

Time of this report: 11/5/2018, 08:22:45
Machine name: DAREDEVIL
Machine Id: Unknown
Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 15 7000 Gaming
BIOS: 1.6.0 (type: UEFI)
Processor: Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz (4 CPUs), ~2.5GHz
Memory: 32768MB RAM
Available OS Memory: 32634MB RAM
Page File: 6066MB used, 31431MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DxDiag Version: 10.00.17134.0001 32bit Unicode

DxDiag Notes

Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices

Card name: Intel(R) HD Graphics 630
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_8086&DEV_591B&SUBSYS_07981028&REV_04
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 4095 MB
Dedicated Memory: 128 MB
Shared Memory: 3967 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.640148,0.330578), Green(0.300305,0.600109), Blue(0.149914,0.060070), White Point(0.313000,0.329602)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: AUO63ED
Native Mode: 1920 x 1080(p) (60.052Hz)
Output Type: Internal
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\k127153.inf_amd64_3f3936d8dec668b8\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\k127153.inf_amd64_3f3936d8dec668b8\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\k127153.inf_amd64_3f3936d8dec668b8\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\k127153.inf_amd64_3f3936d8dec668b8\igd12umd64.dll
Driver File Version: 23.20.0016.4973 (English)
Driver Version: 23.20.16.4973
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.3
Graphics Preemption: Triangle
Compute Preemption: Thread
Miracast: Supported
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:N/A Declarative:N/A
Driver Attributes: Final Retail
Driver Date/Size: 2/27/2018 7:00:00 PM, 1930440 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B78E66-1A5B-11CF-F560-8827BFC2DA35}
Vendor ID: 0x8086
Device ID: 0x591B
SubSys ID: 0x07981028
Revision ID: 0x0004
Driver Strong Name: oem0.inf:5f63e53499417f2d:iKBLD_w10_DS:23.20.16.4973:pci\ven_8086&dev_591b&subsys_07981028
Rank Of Driver: 00D10001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT DXVA2_ModeVP8_VLD DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10 DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported

Card name: NVIDIA GeForce GTX 1050
Manufacturer: NVIDIA
Chip type: GeForce GTX 1050
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_1C8D&SUBSYS_07981028&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 4095 MB
Dedicated Memory: 3072 MB
Shared Memory: 1023 MB
Current Mode: Unknown
HDR Support: Unknown
Display Topology: Unknown
Display Color Space: Unknown
Color Primaries: Unknown
Display Luminance: Unknown
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_2c7c773e20d8bcfa\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_2c7c773e20d8bcfa\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_2c7c773e20d8bcfa\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_2c7c773e20d8bcfa\nvldumdx.dll
Driver File Version: 23.21.0013.9125 (English)
Driver Version: 23.21.13.9125
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.3
Graphics Preemption: Pixel
Compute Preemption: Dispatch
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Discrete
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 3/15/2018 7:00:00 PM, 949016 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: Unknown
Vendor ID: 0x10DE
Device ID: 0x1C8D
SubSys ID: 0x07981028
Revision ID: 0x00A1
Driver Strong Name: oem52.inf:0f066de376641370:Section348:23.21.13.9125:pci\ven_10de&dev_1c8d&subsys_07981028
Rank Of Driver: 00D10001
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_VLD DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10 DXVA2_ModeMPEG4pt2_VLD_Simple DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2
Deinterlace Caps: n/a
D3D9 Overlay: Unknown
DXVA-HD: Unknown
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 0
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported

Sound Devices

Description: Speakers / Headphones (Realtek Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10280798&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.8142 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 5/2/2017 12:00:00 AM, 5762568 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Sound Capture Devices

Description: Microphone (Realtek Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.8142 (English)
Driver Attributes: Final Retail
Date and Size: 5/8/2017 08:10:40, 5762568 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

Video Capture Devices
Number of Devices: 1

FriendlyName: Integrated Webcam
Category: Camera
SymbolicLink: \\?\usb#vid_0c45&pid_6a06&mi_00#6&dec57ec&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
Location: Front
Rotation: 0
Manufacturer: Microsoft
HardwareID: USB\VID_0C45&PID_6A06&REV_6426&MI_00,USB\VID_0C45&PID_6A06&MI_00
DriverDesc: USB Video Device
DriverProvider: Microsoft
DriverVersion: 10.0.17134.1
DriverDateEnglish: 6/21/2006 00:00:00
DriverDateLocalized: 6/21/2006 12:00:00 AM
Service: usbvideo
Class: Camera
DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
ProblemCode: No Problem
BusReportedDeviceDesc: Integrated Webcam
Parent: USB\VID_0C45&PID_6A06\5&2849dbb0&0&12
DriverProblemDesc: n/a
UpperFilters: n/a
LowerFilters: WdmCompanionFilter
Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp
ContainerCategory: n/a
SensorGroupID: n/a
MFT0: n/a
DMFT: n/a
DependentStillCapture: n/a
EnablePlatformDMFT: n/a
DMFTChain: n/a
EnableDshowRedirection: n/a
FrameServerEnabled: n/a
ProfileIDs: n/a

DirectInput Devices

Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Intel(R) HID Event Filter
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x8087, 0x0A1E
FF Driver: n/a

Device Name: Intel(R) HID Event Filter
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x8087, 0x0A1E
FF Driver: n/a

Device Name: Intel(R) HID Event Filter
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x8087, 0x0A1E
FF Driver: n/a

Device Name: Intel(R) HID Event Filter
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x8087, 0x0A1E
FF Driver: n/a

Device Name: Intel(R) HID Event Filter
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x8087, 0x0A1E
FF Driver: n/a

Device Name: Intel(R) HID Event Filter
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x8087, 0x0A1E
FF Driver: n/a

Device Name: HIDI2C Device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x06CB, 0x7E92
FF Driver: n/a

Device Name: HIDI2C Device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x06CB, 0x7E92
FF Driver: n/a

Device Name: Intel(R) HID Event Filter
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x8087, 0x0A1E
FF Driver: n/a

Device Name: Intel(R) HID Event Filter
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x8087, 0x0A1E
FF Driver: n/a

Device Name: Intel(R) HID Event Filter
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x8087, 0x0A1E
FF Driver: n/a

Device Name: Intel(R) HID Event Filter
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x8087, 0x0A1E
FF Driver: n/a

Device Name: Intel(R) HID Event Filter
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x8087, 0x0A1E
FF Driver: n/a

Device Name: Intel(R) HID Event Filter
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x8087, 0x0A1E
FF Driver: n/a

Device Name: Intel(R) HID Event Filter
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x8087, 0x0A1E
FF Driver: n/a

Device Name: Intel(R) HID Event Filter
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x8087, 0x0A1E
FF Driver: n/a

Device Name: Intel(R) HID Event Filter
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x8087, 0x0A1E
FF Driver: n/a

Device Name: Intel(R) HID Event Filter
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x8087, 0x0A1E
FF Driver: n/a

Poll w/ Interrupt: No

USB Devices

Gameport Devices

PS/2 Devices

Disk & DVD/CD-ROM Drives

Drive: C:
Free Space: 41.0 GB
Total Space: 236.6 GB
File System: NTFS
Model: NVMe Samsung SSD 970

Drive:

Free Space: 947.8 GB
Total Space: 953.9 GB
File System: NTFS
Model: TOSHIBA MQ02ABD100H

System Devices

Name: Intel(R) Dynamic Platform and Thermal Framework Processor Participant
Device ID: PCI\VEN_8086&DEV_1903&SUBSYS_07981028&REV_05\3&11583659&0&20
Driver: n/a

Name: Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #5 - A114
Device ID: PCI\VEN_8086&DEV_A114&SUBSYS_07981028&REV_F1\3&11583659&0&E0
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_A171&SUBSYS_07981028&REV_31\3&11583659&0&FB
Driver: n/a

Name: Intel(R) Serial IO I2C Host Controller - A160
Device ID: PCI\VEN_8086&DEV_A160&SUBSYS_07981028&REV_31\3&11583659&0&A8
Driver: n/a

Name: Intel(R) 100 Series/C230 Series Chipset Family PMC - A121
Device ID: PCI\VEN_8086&DEV_A121&SUBSYS_07981028&REV_31\3&11583659&0&FA
Driver: n/a

Name: Intel(R) 100 Series/C230 Series Chipset Family LPC Controller (HM175) - A152
Device ID: PCI\VEN_8086&DEV_A152&SUBSYS_07981028&REV_31\3&11583659&0&F8
Driver: n/a

Name: Standard NVM Express Controller
Device ID: PCI\VEN_144D&DEV_A808&SUBSYS_A801144D&REV_00\4&42816D&0&00E8
Driver: n/a

Name: Realtek PCIe GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_07981028&REV_15\4&700FA19&0&00E0
Driver: n/a

Name: PCI-to-PCI Bridge
Device ID: PCI\VEN_8086&DEV_1901&SUBSYS_07981028&REV_05\3&11583659&0&08
Driver: n/a

Name: Intel(R) Dual Band Wireless-AC 3165
Device ID: PCI\VEN_8086&DEV_3165&SUBSYS_44108086&REV_79\4&D2449FF&0&00E5
Driver: n/a

Name: Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #6 - A115
Device ID: PCI\VEN_8086&DEV_A115&SUBSYS_07981028&REV_F1\3&11583659&0&E5
Driver: n/a

Name: Intel(R) Serial IO I2C Host Controller - A161
Device ID: PCI\VEN_8086&DEV_A161&SUBSYS_07981028&REV_31\3&11583659&0&A9
Driver: n/a

Name: Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #9 - A118
Device ID: PCI\VEN_8086&DEV_A118&SUBSYS_07981028&REV_F1\3&11583659&0&E8
Driver: n/a

Name: Intel(R) HD Graphics 630
Device ID: PCI\VEN_8086&DEV_591B&SUBSYS_07981028&REV_04\3&11583659&0&10
Driver: n/a

Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_A13A&SUBSYS_07981028&REV_31\3&11583659&0&B0
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_8086&DEV_5910&SUBSYS_07981028&REV_05\3&11583659&0&00
Driver: n/a

Name: Intel(R) 100 Series/C230 Chipset Family SATA AHCI Controller
Device ID: PCI\VEN_8086&DEV_A103&SUBSYS_07981028&REV_31\3&11583659&0&B8
Driver: n/a

Name: Intel(R) 100 Series/C230 Series Chipset Family Thermal subsystem - A131
Device ID: PCI\VEN_8086&DEV_A131&SUBSYS_07981028&REV_31\3&11583659&0&A2
Driver: n/a

Name: Intel(R) 100 Series/C230 Series Chipset Family SMBus - A123
Device ID: PCI\VEN_8086&DEV_A123&SUBSYS_07981028&REV_31\3&11583659&0&FC
Driver: n/a

Name: Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)
Device ID: PCI\VEN_8086&DEV_A12F&SUBSYS_07981028&REV_31\3&11583659&0&A0
Driver: n/a

Name: NVIDIA GeForce GTX 1050
Device ID: PCI\VEN_10DE&DEV_1C8D&SUBSYS_07981028&REV_A1\4&283D4F80&0&0008
Driver: n/a

DirectShow Filters

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,10.00.17134.0001
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,10.00.17134.0001
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,10.00.17134.0001
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,10.00.17134.0001
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,10.00.17134.0001
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,10.00.17134.0001
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,10.00.17134.0112
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,10.00.17134.0001
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,10.00.17134.0001
DV Muxer,0x00400000,0,0,qdv.dll,10.00.17134.0001
Color Space Converter,0x00400001,1,1,quartz.dll,10.00.17134.0001
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.17134.0001
AVI Splitter,0x00600000,1,1,quartz.dll,10.00.17134.0001
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,10.00.17134.0001
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,10.00.17134.0001
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,10.00.17134.0191
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,10.00.17134.0001
StreamBufferSink,0x00200000,0,0,sbe.dll,10.00.17134.0001
MJPEG Decompressor,0x00600000,1,1,quartz.dll,10.00.17134.0001
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,10.00.17134.0001
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,10.00.17134.0001
VBI Codec,0x00600000,1,4,VBICodec.ax,10.00.17134.0001
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,10.00.17134.0001
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,10.00.17134.0001
SBE2FileScan,0x00200000,0,0,sbe.dll,10.00.17134.0001
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,10.00.17134.0112
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,10.00.17134.0001
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,10.00.17134.0001
DV Splitter,0x00600000,1,2,qdv.dll,10.00.17134.0001
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,10.00.17134.0001
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,10.00.17134.0112
ACM Wrapper,0x00600000,1,1,quartz.dll,10.00.17134.0001
Video Renderer,0x00800001,1,0,quartz.dll,10.00.17134.0001
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,10.00.17134.0001
Line 21 Decoder,0x00600000,1,1,qdvd.dll,10.00.17134.0001
Video Port Manager,0x00600000,2,1,quartz.dll,10.00.17134.0001
Video Renderer,0x00400000,1,0,quartz.dll,10.00.17134.0001
VPS Decoder,0x00200000,0,0,WSTPager.ax,10.00.17134.0001
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.17134.0001
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,
File writer,0x00200000,1,0,qcap.dll,10.00.17134.0001
DVD Navigator,0x00200000,0,3,qdvd.dll,10.00.17134.0001
Overlay Mixer2,0x00200000,1,1,qdvd.dll,10.00.17134.0001
AVI Draw,0x00600064,9,1,quartz.dll,10.00.17134.0001
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,10.00.17134.0112
WST Pager,0x00200000,1,1,WSTPager.ax,10.00.17134.0001
MPEG-2 Demultiplexer,0x006000

BelladonnaMagique · November 2018

Patch files for 11.5.2018

Depot
http://142.129.4.143/data/05e4bf11976d67f9/live.patcher.elderscrollsonline.com/products/eso/874DCDCF-C40C-4956-92FE-E39B8DC4764E/depot/depot_259to260/depot_259to260.z01

Game Player
http://142.129.4.141/data/00e42d16331f673c/live.patcher.elderscrollsonline.com/products/eso/874DCDCF-C40C-4956-92FE-E39B8DC4764E/game_player/game_player_303to304/game_player_303to304.z01

dark_zebra · November 2018

I just run a repair every time there is an update. I have it set to manually update, when I see the Update button instead of play, I use that. When it freezes, I quit in task manager, then open the launcher and Repair. Takes awhile, but it is simple.

chaz · November 2018

https://forums.elderscrollsonline.com/en/discussion/437485/9-24-2018-launcher-update-no-good#latest

@ZOS_BillE
@ZOS_GinaBruno
@ZOS_JessicaFolsom

November 5th 2018

Reporting my same issue. I am going to let you know, as of today Since September that I have to either manually download or use VPM like windscribe that cost me well over $800 to fix my computer because it let in a trojan that damaged it, as of today I'm move from being slightly inconvenienced to becoming upset now.

October it is that I believe you said, "said" you were going to fix this on your end. Yet it is still the same thing happening. If this game is server side, (to which I quote that lightly with all the new high ping going on as it seems we're all being ported across the globe to different countries to reach the server in the U.S.), but if this game is server side, then why is it I'm getting/or we're getting an update on our end for something that's on your end?

(Yeah rant time) Seriously, help me understand. You move an NPC, or nerf a DK, and that exactly has what to do with my game launcher? Where is the disconnect.(End Rant)

Please for the love of all good or evil in this Universe/MultiVerse, "PLEASE" just fix this and make it the way it used to be.

chaz · November 2018

ZOS_GinaBruno wrote: »

To update everyone on the patcher issue, we can confirm this is an ISP issue. We’ve reached out to the internet providers who are blocking the associated files, and at this point, it’s up to them to resolve the problem. In the meantime, using a different network path could fix the problem and allow you to fully patch the game since this issue only affects certain files. In this case, you could try using VPN or using a different network or WiFi connection. You could also try uninstalling and reinstalling the game.

We are currently looking into ways to prevent ISPs from doing this to our traffic in the future. Thanks for everyone’s patience, and if you require further assistance, we encourage you to reach out to our Support Team.

Quoting this for reference:

ZOS_GinaBruno wrote: »

We are currently looking into ways to prevent ISPs from doing this to our traffic in the future. Thanks for everyone’s patience, and if you require further assistance, we encourage you to reach out to our Support Team.

"Looking into ways to prevent this."

Interesting. That was a quote from September. Since then I have seen no other comment in this regards. Where is the customer service? Whom in this community is going to inform us of what steps are being taken to stop this from happening.

Can someone please , post an announcement or mass emails to everyone in this regards. As from the quote above, as a customer service rep for a great number of years, I am surprised no one pointed out the one thing that is a major wrong in that quote. There is no apology. Zenimax, is simply thanking us, for being stupid. It's like a slap in the face.

I have seen so many people post all kinds of info in this thread, one where some poor client has a zenimax certificate that's showing as expired. I'm not the one that publishes these updates or game files, I'm a customer. I bought this game to play and also then play with others, I've been around for some time, yes. Made a few friends, few enemies, done all kinds of things in game. Got help and helped others.

Seems after a good 4 year run, this game is pretty much going to die out. My opinion as to why, high ping, lag, disconnects, log out unexpectedly, incomplete rendered NPC's, and worse yet is this. If we can''t even get an update how is it that we're even able to Play?

As a customer, I and also as I acknowledge the needs of other customers, we all spent a lot of money on this game. I know I have spent a ton of cash, but know for a fact that there are people out there that spent a whole lot more than I have, and that is huge, what I have spent and I can speak to this, is well over the thousands mark. Several at least, now I'm not saying this game has to be perfect, other than the fact I'm posting something negative right now addressing this one major issue, I actually have a lot of good things to say about this game.

I have truly been impressed over the outstanding work, design, application of ESO. I can probably sit here for a few hours and write a short novel of everything I think is overwhelmingly fantastic about it. Sure, so as we all know, especially in an office setting emails can sometimes be misread by the recipient, and the recipient can judge the character of the sender incorrectly.

So to be clear, I am not demanding, anything, I'm not begging for compensation, I am not attempting at sarcasm or to express an emotion of anger , disgust , or hate , I am, for myself, and on behalf of others am asking for quantity and quality in customer service to gather all their notes on this one subject and address it appropriately with a well thought out courtesy response.

Thank you.

~Charles.

Maximilian · November 2018

hobbes2424_ESO wrote: »

Medivh50 wrote: »

I can confirm as well. My certificate was valid from 11/17/2016 to 1/3/2018.

What is the current work around that people are using?

I can tell you what works. Here's two methods.

#1:
Launch the game like you would normally and attempt to update the game.

Wait for it to freeze/crash after not even a minute. Close it.

Go into you launcher's directory and open host.developer.log in notepad or similar text editor.

Scroll down to see where the patch URL's are getting spammed and copy/paste this into your browser to manually download the files.

(The urls are usually formatted as .z01 .z02 etc. Don't forget to download the .zip by changing the end of the URL as well since that is also needed.)

Then navigate to C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online and you'll see three folders: depot, game, vo_en. Inside depot and game are folders with "patch" in the name and inside you'll find the files you manually downloaded.

Delete these temporary files the launcher created and replace with the ones you manually downloaded.

Then start the launcher again and it will keep going normally unless it hits another patch and you'll have to go back to the beginning (open the log and find the url).

Tedious, but it works and is relatively quicker than method #2

#2:
Here's how to temporarily manually force the launcher to work, although it is going to crawl like a turtle through molasses:

Navigate to your game launcher's directory, for me it's in:

C:\Program Files (x86)\Zenimax Online\Launcher

Next, locate the file named "host.developer.log" and right click>properties

Head over to the Security tab and change permissions for Everyone so that this file doesn't have Write access. Tick on Deny under the Write field. Apply. Close.

Now when you open the game launcher it is going to CRAWL but--it does work and update. Hopefully after some waiting the game will finish updating. Upon the launcher finishing, close it and undo the Write permission we changed and untick Deny. When you open the game up again the launcher should be back to normal speed and should let you load into the game.

You might have to close and restart the launcher several times due to the launcher timing out.

I highly recommend doing method #1

Method #1 has worked for us since this mess started. ZoS fix your launcher. please

Medivh50 · November 2018

Well once again this is happening to me. Even with this small patch. Made it to 33% this time. ZOS you are alienating part of your player base, loyal player base by not at least saying something about this. I know you know it is happening to us, please respond with SOMETHING!!!

I am TIRED of having to reinstall they game every time there is any patch!!!!

Medivh50 · November 2018

I have tried method #1 before and it didnt work, but it was on a multi hundred gig patch. I will try it on this smaller patch and see what happens.