The Elder Scrolls Online

ESO Launcher Crashes on Update 9/04/2018

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  • JayDoc
    JayDoc
    ✭✭
    I've been playing since closed beta, but just canceled my subscription that was due to re-up for 3 months on Sept. 30. I've already tried to trudge through the various user-created workarounds, and ultimately had to purchase a month of VPN access to completely reinstall (too large for most free VPN providers) - as the installer would not even begin to download after completely wiping the game folder following uninstallation.

    Zen & ISPs are pointing fingers at each other - however, I've not run into this issue with any of the 100s of GoG, Steam, Origin or direct download games that I own...even Uplay! I purchased the game directly after beta, so there isn't even a game service in the middle to blame at this point.

    I've been mildly irritated in the past by ability/skill changes (but do NOT miss Vet Ranks), etc - but quickly remembered that it is all part of a living MMO and resumed my thorough enjoyment of the game. The inability to play for 3 (PAID) weeks with no official fix or acknowledgement on the other hand has completely removed my desire to keep trying.
  • fjord55b14_ESO
    fjord55b14_ESO
    ✭✭✭
    Im having this same issue. launcher gets to like 3% before freezing, and ultimately crashing.
    what gives man
  • Mystikkal
    Mystikkal
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    Spent days trying to fix this. Deleted all addons, didn't work. Reinstalled ESO and even windows, didnt work.

    Downloaded a VPN (Windscribe) and was able to download the entire game. The 10BG Free Trial was enough to download the enitre game. Very easy to install Windscribe so recommend trying that if you are having issues. You literally just install it and turn it on and then download the game, its that easy.

    This is a huge problem, you can tell by the number of people viewing this post. Many are just giving up and not comign to the forums or don't know to. Some probably think its their computer and trying to reinstall everything.

    Verizon FIOS Here

    @ZOS_GinaBruno
    Edited by Mystikkal on September 28, 2018 9:56PM
  • blizzardkitty
    blizzardkitty
    Soul Shriven
    I also have Verizon FIOS, and while I didn't have this issue on my computer, it did happen on both of my wife's computers... and since we always play this game together, this is making it very difficult to justify continuing our two subscriptions. All three computers are always on the same network, so I'm not sure what the difference is... the only difference I've been able to find so far is that my wife's computers are both running Avira Antivirus.

    It definitely seems like the issue is somehow Verizon-related; the IP address that appears in the logs seems to be tied to some Verizon service: 
    > nslookup 151.205.24.5
Server: UnKnown
Address: 192.168.1.1

Name: pool-151-205-24-5.clrk.east.verizon.net
Address: 151.205.24.5

    I've tried changing my DNS servers to both OpenDNS and Google's DNS, but neither of those has changed the behavior. (even after running ipconfig /flushdns)

    I also tried a workaround someone had posted (can't find the post now) of removing a couple of files from depot and forcing the launcher to do a repair, but that also ended up going back into the same crashing behavior.

    I tried the solution suggested by Dyngrin, and that seems to be working, though it is quite slow. A VPN might still be a better bet.

    Even though it's ISP-related, I really hope Bethesda/Zenimax can figure out a way to fix it soon, or they're going to end up losing a lot of subscribers. (Verizon FIOS and Spectrum aren't exactly uncommon ISPs, especially for gamers)

    For my part, I'm rather pissed that we've been paying our subscription for well over a year now, and when we really want to play because there's an event we want to participate in, we can't because the damn launcher is broken. Honestly, even if the core issue is ISP-related, the fact that the launcher is crashing when the log file reaches a certain size is a launcher bug and should be fixed immediately, since it prevents people from being able to play.

    And yes, I understand how difficult it is to prioritize issues like this that don't affect the whole userbase (I'm a software developer by trade, and have been developing video games as a hobby for most of my life) but crash issues generally need to be prioritized higher than other issues.
    Edited by blizzardkitty on September 29, 2018 1:56AM
  • Aquanova
    Aquanova
    ✭✭✭✭✭
    Deleted
    NA/PC
  • Aquanova
    Aquanova
    ✭✭✭✭✭
    JayDoc wrote: »
    I've been playing since closed beta, but just canceled my subscription that was due to re-up for 3 months on Sept. 30. I've already tried to trudge through the various user-created workarounds, and ultimately had to purchase a month of VPN access to completely reinstall (too large for most free VPN providers) - as the installer would not even begin to download after completely wiping the game folder following uninstallation.

    Zen & ISPs are pointing fingers at each other - however, I've not run into this issue with any of the 100s of GoG, Steam, Origin or direct download games that I own...even Uplay! I purchased the game directly after beta, so there isn't even a game service in the middle to blame at this point.

    I've been mildly irritated in the past by ability/skill changes (but do NOT miss Vet Ranks), etc - but quickly remembered that it is all part of a living MMO and resumed my thorough enjoyment of the game. The inability to play for 3 (PAID) weeks with no official fix or acknowledgement on the other hand has completely removed my desire to keep trying.

    Yup, i did the same thing for the same reasons. Haven't played ESO since Sept 4th and actually it's been a relief to be playing other games without having or wanting to return to this game to get my gaming fix. There is life after ESO ;)
    NA/PC
  • vamp_emily
    vamp_emily
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    ✭✭✭
    dark_zebra wrote: »
    I am also having issues with the Launcher freezing during install, I have reinstalled, and followed the instructions online. Still freezes at 13%. I was able to load the Patch on September 4, but not this time.

    Not sure if this will help anyone but who knows. ( PC version )

    If your launcher freezes/stops during an update then press "Control", "Alt" and "Delete" then click on task manager. Under the processes tab look for any process with the name "ESO" then right click and select end task. You may have more than one process named "ESO" and you will need to end them all.

    I noticed when eso crashes the eso process continues running in the background. If it is running while trying to install an update then the update will not complete.

    If you don't feel like doing that then you can just restart your computer before doing an update.



    If you want a friend, get a dog.
    AW Rank: Grand Warlord 1 ( level 49)

  • Solaries
    Solaries
    Soul Shriven
    I've been dealing with this for the past week as well and, like others here, my ISP is also Verizon FiOS. However, I've no idea why this just started being an issue, though, and thanks to this *** I'm out all of the daily rewards for the end of this month.
  • Swinezilla
    Swinezilla
    Soul Shriven
    @ZOS_BillE could you PLEASE find a response to this issue. I really don't care if this is an ISP issue. I have emailed my ISP and they are willing to fix the issue if they are told what the issue actually is. The don't know what would be causing the problem. I'm see a lot of others on this thread, same issue, and no response from Zenimax/Bethesda.
  • lolzbuckets
    lolzbuckets
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    I'm still experiencing this problem, and the .txt with the logs is 40 megabytes. o_o

    Did we ever find out what was causing this, or should I send my logs somewhere?
  • LarsonofNi9e
    LarsonofNi9e
    ✭
    @lolzbuckets- Same here, and yes its odd that a developers log is 40M, @GinaBruno said to send them to her, doubt it will help.
    seems that they are blaming isp's for this round. and it could very well be the ISP blocking some new content. I did notice in one of my logs it said something about TOR perhaps this is why its blocked, but who knows.

    Edited by LarsonofNi9e on October 1, 2018 12:34AM
  • fjord55b14_ESO
    fjord55b14_ESO
    ✭✭✭
    Its nearly been a month since they "reached out" to various isps. however, based on comments here its seems largely a fios issue?
    i just wana run around and cook stuff
    Edited by fjord55b14_ESO on October 1, 2018 1:41AM
  • catfedfarsil
    catfedfarsil
    ✭
    Same problems, only in the last week. I am in the EU zone. Spent the last weekend reinstalling VC++, deleting folder, harming the firewall, the antivirus, etc etc. Finally UNISTALL the whole game.

    No luck. nothing worked. Heavy screams... I thougth it was a problem of my pc/lan...

    This morning I have read the forum, found this thread, and :
    1. many thanks to ALL people fellow gamers writing here their experience/fail/fix --> it's not my pc issue
    2. really ashamed and annoyed of ZOS answers and hiding.... not fair, not clever, pity.
    3. CONFIRM that the Cell Hotspot fix actually WORKS.

    4. this evening I will try the no dev logs option and json settings.. then let you know

    @ZoS : my ISP is TIM. Italy. Still an ISP issue ??? Do you reached out for them too ??? .. MAYBE there is something related to DNS resolution, BUT the launcher is by far not able to handle this, only freeze and crash.. ZoS, THIS is ONLY up to you to solve, NOT the ISP :
    I was thinking last month to ReJoin the ESO plus .. obviously not. and never again, probably. Pity.
  • hofawd
    hofawd
    ✭
    ZOS_GinaBruno wrote: »
    To update everyone on the patcher issue, we can confirm this is an ISP issue. We’ve reached out to the internet providers who are blocking the associated files, and at this point, it’s up to them to resolve the problem. In the meantime, using a different network path could fix the problem and allow you to fully patch the game since this issue only affects certain files. In this case, you could try using VPN or using a different network or WiFi connection. You could also try uninstalling and reinstalling the game.

    We are currently looking into ways to prevent ISPs from doing this to our traffic in the future. Thanks for everyone’s patience, and if you require further assistance, we encourage you to reach out to our Support Team.
    Hey Gina :)
    25 days since this last update and we customers are still having issues with this... some of us every patch. Any fix in the works for this?
    Edited by hofawd on October 1, 2018 2:13PM
    Arathof | stamSorc since Feb 12th, 2014
  • chaz
    chaz
    ✭✭✭✭
    10/01/2018 UPDATE PATCH........................SUCKS!!!!!

    SO WHEN ARE YOU, WHEN EXACTLY ARE YOU GOING TO FIX THIS?

    0ipref7h814y.png

    The update patch yet again is doing the same thing as September 4th and going forward. Go back to October and check when you did wrong since, maybe its just the way that youre naming the file that being blocked on the internet as trojan. I dont have time for this now do I have the ability to go thru another factory reset using other vpn things that allow actual trojans on my pc to burn the hard drive. I should bill you for that.


    10/01/2018 06:32:06 WebGet Error: (http://142.129.4.75:80/data/01300877879e028d/live.patcher.elderscrollsonline.com/products/eso/874DCDCF-C40C-4956-92FE-E39B8DC4764E/depot/depot_252to254/depot_252to254.z01) (142.129.4.75:80) (3:956)
    10/01/2018 06:32:06 WebGet Error: (http://142.129.4.75:80/data/01300f777d9ebd9c/live.patcher.elderscrollsonline.com/products/eso/874DCDCF-C40C-4956-92FE-E39B8DC4764E/depot/depot_252to254/depot_252to254.z01) (142.129.4.75:80) (3:956)
    10/01/2018 06:32:06 Hostname not found in whitelist (142.129.4.75)
    10/01/2018 06:32:07 depot_252t: Web = D:0/0 [4]
    10/01/2018 06:32:37 depot_252t: Web = D:0/0 [4]
    Edited by chaz on October 1, 2018 4:39PM
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  • DahliaNightshade
    DahliaNightshade
    ✭✭✭
    I am experiencing this issue again, just like one week ago, the launcher stalls just after the download starts.

    This happens on 2 different accounts on 2 different computers.

    I am NOT running a Steam client.
    chaz wrote: »
    10/01/2018 06:32:06 WebGet Error: (http://142.129.4.75:80/data/01300877879e028d/live.patcher.elderscrollsonline.com/products/eso/874DCDCF-C40C-4956-92FE-E39B8DC4764E/depot/depot_252to254/depot_252to254.z01) (142.129.4.75:80) (3:956)
    10/01/2018 06:32:06 WebGet Error: (http://142.129.4.75:80/data/01300f777d9ebd9c/live.patcher.elderscrollsonline.com/products/eso/874DCDCF-C40C-4956-92FE-E39B8DC4764E/depot/depot_252to254/depot_252to254.z01) (142.129.4.75:80) (3:956)
    10/01/2018 06:32:06 Hostname not found in whitelist (142.129.4.75)
    10/01/2018 06:32:07 depot_252t: Web = D:0/0 [4]
    10/01/2018 06:32:37 depot_252t: Web = D:0/0 [4]

    I tried downloading the depot file using the URL in the message I quoted, but even if I put that file in the "\depot\patchdata.depot" folder, when I start the launcher and I press the Update button, it still tries downloading 5,72 Mb and it immediately stalls, until the launcher automatically closes.

    I live in Italy and I am using Telecom as ISP.
  • Wodengast
    Wodengast
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    I am having this issue in Hawaii. Spectrum ISP. Ticket number #181001-002403
  • DahliaNightshade
    DahliaNightshade
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    UPDATE:

    I noticed that my host.developer.log file is way too big to be a log file, it's 451 Mb, and I don't think this is normal.

  • DahliaNightshade
    DahliaNightshade
    ✭✭✭
    Last UPDATE:

    by further analyzing the host.developer.log file and the folders "\depot\patchdata.depot" and "\game\game_player" I could finally get the last remaining files I needed to patch the game and then the launcher finally applied the patch and is ready to Play.

    After all this, my host.developer.log file is back to a decent size, 61.2 Kb.

    I tried running the game and it worked; of course, after a long day of work, my free time to play the game for the day is now gone, I really hope this won't keep happening each and every patch.

    Regards
    Edited by DahliaNightshade on October 1, 2018 7:19PM
  • Crimsonorion
    Crimsonorion
    ✭✭✭
    10/1/2018 same issue, no response from ZOS
    @ZOS_GinaBruno
    @ZOS_KaiSchober
    @ZOS_JessicaFolsom
    @ZOS_BillE
    @ZOS_GaryA
  • Korinth
    Korinth
    ✭✭✭
    Been having the same issue since the 9/4 patch.... I open launcher and it freezes. End task and open again gets to 4%...freezes,. Open again and sometimes it finishes and all is well, and some days it freezes.

    Im on my 5th or 6th opening and closing today on 10/1's patch..... currently at 60%...

    ZoS...your launcher needs some serious help.

    On windows 7, non-steam version.... Mediacomm ISP

    Edit: only took 10 "end Task" - re-open launcher to get the 10/1 patch downloaded.... this is bad. And why the hell would ZoS only allow you to "repair" the launcher when you have a stuck download? My problem is the entire launcher freezes so I cant even click the "repair" function.

    @ZOS_GinaBruno
    @ZOS_KaiSchober
    @ZOS_JessicaFolsom
    @ZOS_BillE
    @ZOS_GaryA

    Nothing on a fix or resolution since the beginning of Sept when you all washed your hands of this and blamed the ISPs. Been here since Closed Beta and sub since day 1 but if this continues I will have no choice but leave.
    Edited by Korinth on October 1, 2018 11:50PM
    Guild Officer
    Tamriel Transport Co.
    tusc.enjin.com/home
  • blizzardkitty
    blizzardkitty
    Soul Shriven
    Well, I tried a free VPN (Windscribe) and it didn't help at all with the issue... so back to running the ESO launcher in the background while we play Diablo 3.

    Still considering whether or not to ditch the plus subscription. If we can't play more than half of the month, then it probably won't be worth it any more.
  • dark_zebra
    dark_zebra
    ✭
    I had the issue today also. However, I had set my auto updates to Never. I updated, then it hung, but I had the option to run a repair. That seemed to work. At least better than last week's Goat Rope.

  • ChirpingBird
    ChirpingBird
    ✭✭
    I've had trouble with every patch since this issue first appeared. Eventually it patches after restarting the launcher over and over again. Last week it took 90 minutes of start, wait for crash, start, wait for crash, rinse, repeat. It's happening again tonight and email support isn't giving me any useful advice.

    Incident: 180924-003224

    Reporting in both places (forum and support ticket) so hopefully the dots get connected eventually.
  • D0PAMINE
    D0PAMINE
    ✭✭✭✭✭
    ✭✭
    @ZOS_GinaBruno
    @ZOS_KaiSchober
    @ZOS_JessicaFolsom
    @ZOS_BillE
    @ZOS_GaryA

    Not working for me. Launcher force closes and will not update
  • D0PAMINE
    D0PAMINE
    ✭✭✭✭✭
    ✭✭
    @Dyngrin I love you. Thank you mate. Your fix worked. I had a rough day and coming home to a launcher issue I was beyond furious. Once again, I love you :)
  • BelladonnaMagique
    BelladonnaMagique
    ✭
    Patch 10-1 game_player file:

    http://142.129.4.141/data/0233454d7a6d5fe3/live.patcher.elderscrollsonline.com/products/eso/874DCDCF-C40C-4956-92FE-E39B8DC4764E/game_player/game_player_297to299/game_player_297to299.z01
  • BelladonnaMagique
    BelladonnaMagique
    ✭
    BelladonnaMagique wrote: »
    Patch 10-1 game_player file:

    http://142.129.4.141/data/0233454d7a6d5fe3/live.patcher.elderscrollsonline.com/products/eso/874DCDCF-C40C-4956-92FE-E39B8DC4764E/game_player/game_player_297to299/game_player_297to299.z01

    Well....I was able to patch the depot file but this game_player file is not going through. Don't see how it's different than every patch before I had to workaround. Now I'm at a loss :(
  • BelladonnaMagique
    BelladonnaMagique
    ✭
    BelladonnaMagique wrote: »
    BelladonnaMagique wrote: »
    Patch 10-1 game_player file:

    http://142.129.4.141/data/0233454d7a6d5fe3/live.patcher.elderscrollsonline.com/products/eso/874DCDCF-C40C-4956-92FE-E39B8DC4764E/game_player/game_player_297to299/game_player_297to299.z01

    Well....I was able to patch the depot file but this game_player file is not going through. Don't see how it's different than every patch before I had to workaround. Now I'm at a loss :(

    Figured it out....game_player has 2 files 297to299 & 299to300. Here is the 2nd file:
    http://142.129.4.141:80/data/0033b7a2f92ff236/live.patcher.elderscrollsonline.com/products/eso/874DCDCF-C40C-4956-92FE-E39B8DC4764E/game_player/game_player_299to300/game_player_299to300.z01

    After putting both in the game_player folder it patched successfully & I'm in
  • Shabutti
    Shabutti
    ✭
    Wodengast wrote: »
    I am having this issue in Hawaii. Spectrum ISP. Ticket number #181001-002403

    I'm in Hawaii as well, download stalling immediately. Never had an issue with the launcher freezing until this most recent patch.
This discussion has been closed.