UltimaJoe777 wrote: »Just so you know, I made the thread about appointing in-game staff to patrol places where cheating and exploiting happens not to discuss cheating and exploiting but to actually let Zenimax know we want THEM in-game and not their fixes. They're not going to see that as much here. But since it was deemed lock-worthy please support my thread here.UltimaJoe777 wrote: »Guards only handle criminal activity related to the game. We need Guards that will handle cheaters and exploiters now, and that means appointing some of your staff to be in-game officers that patrol Cyrodiil and Dungeons looking for cheaters of any and all sorts. You have moderators for these forums, now give us some for the game. We don't want anymore of your band-aid fixes and flawed auto-catchers, we want YOU actually DOING something to both stop hackers/exploiters and prevent more from arising. If you're not big on permabans then at least constantly suspend their accounts by catching them in the act. Just get inside your own game and DO SOMETHING for once. At the very least this would show everyone you truly do care and really are doing everything in your power to fix this problem, because you do have the power, so now let's see the communication!
clayandaudrey_ESO wrote: »UltimaJoe777 wrote: »Just so you know, I made the thread about appointing in-game staff to patrol places where cheating and exploiting happens not to discuss cheating and exploiting but to actually let Zenimax know we want THEM in-game and not their fixes. They're not going to see that as much here. But since it was deemed lock-worthy please support my thread here.UltimaJoe777 wrote: »Guards only handle criminal activity related to the game. We need Guards that will handle cheaters and exploiters now, and that means appointing some of your staff to be in-game officers that patrol Cyrodiil and Dungeons looking for cheaters of any and all sorts. You have moderators for these forums, now give us some for the game. We don't want anymore of your band-aid fixes and flawed auto-catchers, we want YOU actually DOING something to both stop hackers/exploiters and prevent more from arising. If you're not big on permabans then at least constantly suspend their accounts by catching them in the act. Just get inside your own game and DO SOMETHING for once. At the very least this would show everyone you truly do care and really are doing everything in your power to fix this problem, because you do have the power, so now let's see the communication!
I see the guy that closed your thread is a new moderator. How funny is it that you want in game GMs bit instead we get another moderator to police the forums.
clayandaudrey_ESO wrote: »UltimaJoe777 wrote: »Just so you know, I made the thread about appointing in-game staff to patrol places where cheating and exploiting happens not to discuss cheating and exploiting but to actually let Zenimax know we want THEM in-game and not their fixes. They're not going to see that as much here. But since it was deemed lock-worthy please support my thread here.UltimaJoe777 wrote: »Guards only handle criminal activity related to the game. We need Guards that will handle cheaters and exploiters now, and that means appointing some of your staff to be in-game officers that patrol Cyrodiil and Dungeons looking for cheaters of any and all sorts. You have moderators for these forums, now give us some for the game. We don't want anymore of your band-aid fixes and flawed auto-catchers, we want YOU actually DOING something to both stop hackers/exploiters and prevent more from arising. If you're not big on permabans then at least constantly suspend their accounts by catching them in the act. Just get inside your own game and DO SOMETHING for once. At the very least this would show everyone you truly do care and really are doing everything in your power to fix this problem, because you do have the power, so now let's see the communication!
I see the guy that closed your thread is a new moderator. How funny is it that you want in game GMs bit instead we get another moderator to police the forums.
lordrichter wrote: »clayandaudrey_ESO wrote: »UltimaJoe777 wrote: »Just so you know, I made the thread about appointing in-game staff to patrol places where cheating and exploiting happens not to discuss cheating and exploiting but to actually let Zenimax know we want THEM in-game and not their fixes. They're not going to see that as much here. But since it was deemed lock-worthy please support my thread here.UltimaJoe777 wrote: »Guards only handle criminal activity related to the game. We need Guards that will handle cheaters and exploiters now, and that means appointing some of your staff to be in-game officers that patrol Cyrodiil and Dungeons looking for cheaters of any and all sorts. You have moderators for these forums, now give us some for the game. We don't want anymore of your band-aid fixes and flawed auto-catchers, we want YOU actually DOING something to both stop hackers/exploiters and prevent more from arising. If you're not big on permabans then at least constantly suspend their accounts by catching them in the act. Just get inside your own game and DO SOMETHING for once. At the very least this would show everyone you truly do care and really are doing everything in your power to fix this problem, because you do have the power, so now let's see the communication!
I see the guy that closed your thread is a new moderator. How funny is it that you want in game GMs bit instead we get another moderator to police the forums.
Yes, we welcome @ZOS_RyanM to the zoo. The older primates can now throw their... hmmm. Better not.
I read the closed thread and agree that they should have paid employees that can be in the game, at any location, observing any behavior. This was discussed a long time ago, and one of the things that came up was that it is not really possible for a couple people to really police a game this size. One has to expect that, on any given day, there would be a steady stream of "Report Player" reports coming in. The game is much larger than the forum, and look how many cops there are in here to watch us.
lordrichter wrote: »clayandaudrey_ESO wrote: »UltimaJoe777 wrote: »Just so you know, I made the thread about appointing in-game staff to patrol places where cheating and exploiting happens not to discuss cheating and exploiting but to actually let Zenimax know we want THEM in-game and not their fixes. They're not going to see that as much here. But since it was deemed lock-worthy please support my thread here.UltimaJoe777 wrote: »Guards only handle criminal activity related to the game. We need Guards that will handle cheaters and exploiters now, and that means appointing some of your staff to be in-game officers that patrol Cyrodiil and Dungeons looking for cheaters of any and all sorts. You have moderators for these forums, now give us some for the game. We don't want anymore of your band-aid fixes and flawed auto-catchers, we want YOU actually DOING something to both stop hackers/exploiters and prevent more from arising. If you're not big on permabans then at least constantly suspend their accounts by catching them in the act. Just get inside your own game and DO SOMETHING for once. At the very least this would show everyone you truly do care and really are doing everything in your power to fix this problem, because you do have the power, so now let's see the communication!
I see the guy that closed your thread is a new moderator. How funny is it that you want in game GMs bit instead we get another moderator to police the forums.
Yes, we welcome @ZOS_RyanM to the zoo. The older primates can now throw their... hmmm. Better not.
I read the closed thread and agree that they should have paid employees that can be in the game, at any location, observing any behavior. This was discussed a long time ago, and one of the things that came up was that it is not really possible for a couple people to really police a game this size. One has to expect that, on any given day, there would be a steady stream of "Report Player" reports coming in. The game is much larger than the forum, and look how many cops there are in here to watch us.
I've mentioned this before, but EverQuest used a volunteer Guide Program to assist the actual GM's in policing the game. They helped out players, could perform a number of special functions, could observe people accused of botting/exploiting/cheating, and then call in the real GM's as needed to perform enforcement. Why ZOS doesn't do that here is beyond me. I'm continually staggered by their lack of understanding when it comes to customer service and running a fair game. I keep telling myself that they're idiots because the alternative is that they just don't give an airborne *** with a mobile pastry, and that would just mean the game I love is no longer worth playing at all.
ZOS_JessicaFolsom wrote: »Hi everyone,
We wanted to reiterate here what we said on ESO Live today, for anyone who wasn't able to tune in. We have rolled out additional anti-cheat measures, with more to come. We know everyone in this thread is well aware of this, but we would like to remind all of our players that the use of third party cheat software is grounds for a permanent ban.
LastAmbushOnEarth wrote: »and what to do ppl who live in EU region? there is no call support of ZOS
another lack of customer service
in the region where actually MORE players of TESO located
just look to the number of pvp campaigns for example
There is no phone support ANYWHERE for ZOS. It's not just you in the EU. It's all just automated support, and that support is designed to make you work your butt off to finally get past the auto replies until you get to a real person. I've been in sales, service, and marketing for over 40 years, and ZOS's is flat out the shoddiest that I've ever dealt with, even worse than Dell, AT&T uVerse and C.o.x Cable (Seriously Zenimax? This is a Fortune 500 Company's NAME for crying out loud!!!!!), and that is saying a LOT! I mean you have to work really really hard to suck this bad. I wonder if there is an industry award for this?
Of course, this is all 110% fixable. They just have to want to, and then they have to spend the money doing it.
Edited because ZOS's profanity filter ***'d out one of the biggest cable companies in the USA's name. For a company that is SO darned concerned about cursing on their boards, your employees always seem to have the biggest potty mouths whenever they're doing recorded and live video chats. Funny how that works, eh?
#hypocrites #pathetic #irony(LetMeGoogleThatForYou)
cecibergesnrb18_ESO wrote: »Zenimax:
I'm really dissapointed. You still didn't fix the wall leap, I just saw the DC emperor (Azura, NA) not only jumping to the top floor of bleaker's (even higher than other keeps) but also passing through the grating where you normaly place the oil, just to make it more hilarious and clear how broken is your game.
What are you expecting? That players won't cheat? There will be always cheaters, people without principles. If you are not going to fix it then don't say it's against the rules. Make up your mind, make it legal and we will all forget siege weapons if that's what you want, we'll make it all a big boring deathmatch.
cecibergesnrb18_ESO wrote: »Zenimax:
I'm really dissapointed. You still didn't fix the wall leap, I just saw the DC emperor (Azura, NA) not only jumping to the top floor of bleaker's (even higher than other keeps) but also passing through the grating where you normaly place the oil, just to make it more hilarious and clear how broken is your game.
What are you expecting? That players won't cheat? There will be always cheaters, people without principles. If you are not going to fix it then don't say it's against the rules. Make up your mind, make it legal and we will all forget siege weapons if that's what you want, we'll make it all a big boring deathmatch.
lordrichter wrote: »Why they do not take this opportunity to ban, suspend, or kick players that are misbehaving, is the real key. The only reason that I can think of is that they cannot use this method of enforcement effectively without having an army of employees in the game 24 hours per day. It would be like trying to turn off Niagara Falls with a plastic shovel and a pail filled with sand. Therefore, those who can pop into the game are not tasked with enforcement.
UltimaJoe777 wrote: »cecibergesnrb18_ESO wrote: »Zenimax:
I'm really dissapointed. You still didn't fix the wall leap, I just saw the DC emperor (Azura, NA) not only jumping to the top floor of bleaker's (even higher than other keeps) but also passing through the grating where you normaly place the oil, just to make it more hilarious and clear how broken is your game.
What are you expecting? That players won't cheat? There will be always cheaters, people without principles. If you are not going to fix it then don't say it's against the rules. Make up your mind, make it legal and we will all forget siege weapons if that's what you want, we'll make it all a big boring deathmatch.
Not gonna lie, I don't think they can fix this issue without disabling gap closers entirely. If it comes down to that then they can disable them in Cyrodiil (but not IC) so they don't kill them entirely.
ZOS_JessicaFolsom wrote: »Hi everyone,
We wanted to reiterate here what we said on ESO Live today, for anyone who wasn't able to tune in. We have rolled out additional anti-cheat measures, with more to come. We know everyone in this thread is well aware of this, but we would like to remind all of our players that the use of third party cheat software is grounds for a permanent ban.
Sooo ,,,, . ,,,,, how many are caught cheating and banned, who where they and what did they do .
That " new " anti -cheat measures , on what platform's does it aply .
Do you recognize it as a problem on all platform?
UltimaJoe777 wrote: »cecibergesnrb18_ESO wrote: »Zenimax:
I'm really dissapointed. You still didn't fix the wall leap, I just saw the DC emperor (Azura, NA) not only jumping to the top floor of bleaker's (even higher than other keeps) but also passing through the grating where you normaly place the oil, just to make it more hilarious and clear how broken is your game.
What are you expecting? That players won't cheat? There will be always cheaters, people without principles. If you are not going to fix it then don't say it's against the rules. Make up your mind, make it legal and we will all forget siege weapons if that's what you want, we'll make it all a big boring deathmatch.
Not gonna lie, I don't think they can fix this issue without disabling gap closers entirely. If it comes down to that then they can disable them in Cyrodiil (but not IC) so they don't kill them entirely.
Are you serious? You're talking as if gap closers got introduced into the game four weeks ago.
Gap closers were working correctly up until DB, with a few "mishaps" where a charge would not connect because of a tiny obstacle or slight terrain difference.
This is a clear example how much ZOS cares about PvP.
They'd much rather ruin the whole PvP experience than inconvenience PvE players when a skill bugs out now and then.
UltimaJoe777 wrote: »Sure I don't want to see gap closers disabled because it would indeed suck but what other options do Zenimax have at the moment if they're not willing to patrol their game? The exploiting has to stop, and Zenimax needs to stop them. One way, or another...
UltimaJoe777 wrote: »Sure I don't want to see gap closers disabled because it would indeed suck but what other options do Zenimax have at the moment if they're not willing to patrol their game? The exploiting has to stop, and Zenimax needs to stop them. One way, or another...
Disabling gap closers is not an option. It would totally mess up game balance. First coming to mind is sorcerer bolt escape - remove gap closers and any sorcerer can run circles around any melee character. And even if you disabled bolt escape along with gap closers, the balance would still be heavily shifted towards ranged attacks. Melee attacker approaches me, gets knocked back by flame reach, then has to walk back - what now, disable knockbacks too?
Disabling gap closers would trigger a domino effect of inbalances that would cause way more issues than the current occassional people teleporting where they should not.
This is apparently from an email reply from customer support. However this is the most enlightening thing about how ZOS ban systems work I have ever seen. This is the kind of information which would be nice for ZOS to supply publicly so everyone can understand why we only see some actions etc."Speaking generally, there are three potential actions that we can take in response to abusive behavior. For minor offenses, we typically issue a warning. For more serious offenses, or for repeat offenders, we suspend the game account for 72 hours. Accounts that continue to offend even after suspension, or whose offense is truly egregious, are permanently banned.
Our disciplinary decisions are based on a thorough investigation of the reported incident, and sometimes it takes awhile before we're ready to take action. We like to remind players that they can take more immediate action with a toxic player while we're working on a more permanent solution, but please be assured that we still investigate all reports of offensive behavior."
KramUzibra wrote: »No perma bans, warnings first.
UltimaJoe777 wrote: »UltimaJoe777 wrote: »Sure I don't want to see gap closers disabled because it would indeed suck but what other options do Zenimax have at the moment if they're not willing to patrol their game? The exploiting has to stop, and Zenimax needs to stop them. One way, or another...
Disabling gap closers is not an option. It would totally mess up game balance. First coming to mind is sorcerer bolt escape - remove gap closers and any sorcerer can run circles around any melee character. And even if you disabled bolt escape along with gap closers, the balance would still be heavily shifted towards ranged attacks. Melee attacker approaches me, gets knocked back by flame reach, then has to walk back - what now, disable knockbacks too?
Disabling gap closers would trigger a domino effect of inbalances that would cause way more issues than the current occassional people teleporting where they should not.
You think I'm not aware of the repercussions? Zenimax needs to do something though to show people exploiting is wrong. Also the disabling would not be permanent, just until they fix the issue with gap closers.
clayandaudrey_ESO wrote: »ZOS_JessicaFolsom wrote: »Hi everyone,
We wanted to reiterate here what we said on ESO Live today, for anyone who wasn't able to tune in. We have rolled out additional anti-cheat measures, with more to come. We know everyone in this thread is well aware of this, but we would like to remind all of our players that the use of third party cheat software is grounds for a permanent ban.
This is great news @ZOS_JessicaFolsom if you guys will stick to it. I would gladly resub if I see results but I hope that guys are now serious about permanent meaning permanent.
Ok...one admitted cheat engine user in that other thread and only a 72 hour ban is quite disappointing.
clayandaudrey_ESO wrote: »ZOS_JessicaFolsom wrote: »Hi everyone,
We wanted to reiterate here what we said on ESO Live today, for anyone who wasn't able to tune in. We have rolled out additional anti-cheat measures, with more to come. We know everyone in this thread is well aware of this, but we would like to remind all of our players that the use of third party cheat software is grounds for a permanent ban.
This is great news @ZOS_JessicaFolsom if you guys will stick to it. I would gladly resub if I see results but I hope that guys are now serious about permanent meaning permanent.
Ok...one admitted cheat engine user in that other thread and only a 72 hour ban is quite disappointing.
I think it is fine for a first offense. Give the person a chance to clean up their act. If they don't then hit them with the ban hammer.
clayandaudrey_ESO wrote: »clayandaudrey_ESO wrote: »ZOS_JessicaFolsom wrote: »Hi everyone,
We wanted to reiterate here what we said on ESO Live today, for anyone who wasn't able to tune in. We have rolled out additional anti-cheat measures, with more to come. We know everyone in this thread is well aware of this, but we would like to remind all of our players that the use of third party cheat software is grounds for a permanent ban.
This is great news @ZOS_JessicaFolsom if you guys will stick to it. I would gladly resub if I see results but I hope that guys are now serious about permanent meaning permanent.
Ok...one admitted cheat engine user in that other thread and only a 72 hour ban is quite disappointing.
I think it is fine for a first offense. Give the person a chance to clean up their act. If they don't then hit them with the ban hammer.
No. A person using a 3rd party program should receive NO chance to clean up their act. They willfully chose to cheat by downloading the program and using it to gain advantage. These people should be banned for life.
Now exploiting an ingame mechanic should probably be on a strike system. I can see where this would be advantageous.
clayandaudrey_ESO wrote: »clayandaudrey_ESO wrote: »ZOS_JessicaFolsom wrote: »Hi everyone,
We wanted to reiterate here what we said on ESO Live today, for anyone who wasn't able to tune in. We have rolled out additional anti-cheat measures, with more to come. We know everyone in this thread is well aware of this, but we would like to remind all of our players that the use of third party cheat software is grounds for a permanent ban.
This is great news @ZOS_JessicaFolsom if you guys will stick to it. I would gladly resub if I see results but I hope that guys are now serious about permanent meaning permanent.
Ok...one admitted cheat engine user in that other thread and only a 72 hour ban is quite disappointing.
I think it is fine for a first offense. Give the person a chance to clean up their act. If they don't then hit them with the ban hammer.
No. A person using a 3rd party program should receive NO chance to clean up their act. They willfully chose to cheat by downloading the program and using it to gain advantage. These people should be banned for life.
Now exploiting an ingame mechanic should probably be on a strike system. I can see where this would be advantageous.
I'd like to think that people can be redeemed. If they end up getting banned it is on them but at least we could say we honestly tried.
Remove their achievements and make them start over if necessary but banning should be a last resort.
clayandaudrey_ESO wrote: »clayandaudrey_ESO wrote: »clayandaudrey_ESO wrote: »ZOS_JessicaFolsom wrote: »Hi everyone,
We wanted to reiterate here what we said on ESO Live today, for anyone who wasn't able to tune in. We have rolled out additional anti-cheat measures, with more to come. We know everyone in this thread is well aware of this, but we would like to remind all of our players that the use of third party cheat software is grounds for a permanent ban.
This is great news @ZOS_JessicaFolsom if you guys will stick to it. I would gladly resub if I see results but I hope that guys are now serious about permanent meaning permanent.
Ok...one admitted cheat engine user in that other thread and only a 72 hour ban is quite disappointing.
I think it is fine for a first offense. Give the person a chance to clean up their act. If they don't then hit them with the ban hammer.
No. A person using a 3rd party program should receive NO chance to clean up their act. They willfully chose to cheat by downloading the program and using it to gain advantage. These people should be banned for life.
Now exploiting an ingame mechanic should probably be on a strike system. I can see where this would be advantageous.
I'd like to think that people can be redeemed. If they end up getting banned it is on them but at least we could say we honestly tried.
Remove their achievements and make them start over if necessary but banning should be a last resort.
Sorry we are going to have to disagree because these cheat engine users should be gone. People can be redeemed. They just need to be redeemed on another game.
It works like this in real life too. People do bad things and have to pay for them. They pay the price for it and can change but their life is never the same.
These cheaters can change their ways but they need to move on from here.
lordrichter wrote: »Why they do not take this opportunity to ban, suspend, or kick players that are misbehaving, is the real key. The only reason that I can think of is that they cannot use this method of enforcement effectively without having an army of employees in the game 24 hours per day. It would be like trying to turn off Niagara Falls with a plastic shovel and a pail filled with sand. Therefore, those who can pop into the game are not tasked with enforcement.
You see 1 GM in game enforcing there TOS this would right away cut down the amount of cheating going on.
But if your asking why THIS company doesn't spend money (GM's in game) to ban cheaters/hackers only to lose money on them not subbing or buying some aesthetic junk from crown store then i can only say you must be a new player. Almost everything i have witnessed to date has shown a lack of integrity on their part.
Probably going to get suspended again posting in this topic but i keep checking here for some miracle post.
lordrichter wrote: »lordrichter wrote: »Why they do not take this opportunity to ban, suspend, or kick players that are misbehaving, is the real key. The only reason that I can think of is that they cannot use this method of enforcement effectively without having an army of employees in the game 24 hours per day. It would be like trying to turn off Niagara Falls with a plastic shovel and a pail filled with sand. Therefore, those who can pop into the game are not tasked with enforcement.
You see 1 GM in game enforcing there TOS this would right away cut down the amount of cheating going on.
But if your asking why THIS company doesn't spend money (GM's in game) to ban cheaters/hackers only to lose money on them not subbing or buying some aesthetic junk from crown store then i can only say you must be a new player. Almost everything i have witnessed to date has shown a lack of integrity on their part.
Probably going to get suspended again posting in this topic but i keep checking here for some miracle post.
Yeah, the "cop sitting on the side of the road" scenario. It works. The real question is how many people would see the GM in a game this size. I have seen a GM in game 2 times, none recently, and consider myself lucky.
As for their "lack of integrity", all I have to say to that is that I have been around for a very long time and do not subscribe to that line of thinking. While I do not know why they don't pop into the game and immediately disintegrate cheaters in a flashy manner, I don't think that it is due to a lack of integrity. From what I see, they tend to respond slowly, and tend to do it with a budget in mind, but that has nothing to do with integrity.
We sit here on the forums in judgement of ZOS based on anecdotal testimony that covers a small population of players. We have no visibility to the bigger picture and our facts are limited. Because ZOS does not talk specifics, the forum gets to set the message for ZOS, and that is unfortunate. It is this "forum message" that leads to people saying things like "lack of integrity".
We, in the forum, base our judgements on anecdotal testimony of questionable reliability and tend to extrapolate events beyond that which we see. When a half dozen (or so) people are suspended for cheating, at least one of them for a second time, some in the forum respond like hundreds were caught in a faulty automated wave. Likewise, when we hear about a handful of people who were unbanned, some in the forum respond like no one was banned. If a Twitch streamer gets a temporary reprieve and a "4th strike", some act like Twitch streamers are above the law, just because they cannot see if non-Twitch streamers have also received this. Today, we have a claim that ZOS did nothing about a race hate situation, with no evidence that they did nothing about it the first time, and will ignore it the second time, and the some of the forum responses are predictable.
I liked the idea that ZOS post numbers periodically. I don't want names, or scenarios, but it would be nice to see "warnings", "suspensions", and "permanent ban" numbers. I like this just to combat what I expect is a false impression held by "the forum".