1 million Donated gold not arriving in trade guild bank!!!!!!

martinhpb16_ESO · June 2016

I am a Trade guild GM.

An officer recently donated 1 million gold and it went from his inventory but didnt arrive in the trade guild bank.
I recently donated 100k gold and the same thing happened !

Replied to tickets just say "we cant hep with deconstructed items" !!

Zos if you are going to give us this system please at least acknowledge bugs and provide a suitable remedy. This is not small change we are talking about.

Anyone else experienced his?

Thank you

InvitationNotFound · June 2016

seriously dude... don't deconstruct money... damn l2p issues all the time.

jkolb2030 · June 2016

I've been seeing this a lot recently.. A lot of guild banks seem to be bugged and eating coin or items to some extent..

can you deconstruct your gold into my inventory next time though?

AlnilamE · June 2016

Did you deposit in the right bank? (just checking, because I've done this)

martinhpb16_ESO · June 2016

AlnilamE wrote: »

Did you deposit in the right bank? (just checking, because I've done this)

Yeh checked banks.

Its happened at least twice now with large donations.

Epona222 · June 2016

@ZOS_JessicaFolsom - can you please help to expedite this issue?

@martinhpb16_ESO - this recently happened to the GM of another guild, ZOS can check back on their log of what your (or someone else's) character had and what was done with it, in the case I refer to it got sorted out and the missing cash was returned quickly so don't panic.

Mureel · June 2016

martinhpb16_ESO wrote: »

I am a Trade guild GM.

An officer recently donated 1 million gold and it went from his inventory but didnt arrive in the trade guild bank.
I recently donated 100k gold and the same thing happened !

Replied to tickets just say "we cant hep with deconstructed items" !!

Zos if you are going to give us this system please at least acknowledge bugs and provide a suitable remedy. This is not small change we are talking about.

Anyone else experienced his?

Thank you

I am sorry

Yeah I got a CANNED email like that too over a different thing

Voxicity · June 2016

I can confirm this is a bug because it happened to me also with 100k. Checked all logs and banks and nothing was there at all but I had no gold in my inventory any more. And I got the exact same kind of emails, lol. I just accepted it and moved on after a couple of weeks of spamming them.

martinhpb16_ESO · June 2016

Epona222 wrote: »

@ZOS_JessicaFolsom - can you please help to expedite this issue?

@martinhpb16_ESO - this recently happened to the GM of another guild, ZOS can check back on their log of what your (or someone else's) character had and what was done with it, in the case I refer to it got sorted out and the missing cash was returned quickly so don't panic.

Thanks, thats encouraging. We will persevere with the tickets based on your advice

Stillian · June 2016

Happenned also to my friend, seems like they freeze all big money trasactions. They returned money after support ticket though. Probably it is some form of gold selling prevention

Acrolas · June 2016

It's an MMO. So instead of one deposit of 1,000,000 gold into the bank you have to do 8,000 deposits of 125 gold.
You know, so each deposit has value.

Epona222 · June 2016

martinhpb16_ESO wrote: »

Epona222 wrote: »

@ZOS_JessicaFolsom - can you please help to expedite this issue?

@martinhpb16_ESO - this recently happened to the GM of another guild, ZOS can check back on their log of what your (or someone else's) character had and what was done with it, in the case I refer to it got sorted out and the missing cash was returned quickly so don't panic.

Thanks, thats encouraging. We will persevere with the tickets based on your advice

Please do persevere, I am sure it will be sorted out eventually. As a GM of a trading guild I know how fraught it is handling guild money and doing everything you can to have transparency - the worry in a situation like this is exponentially worse because it's not your own cash. I'd rather lose a million from my personal bank than from my guild bank. (That is not a challenge to ZOS to make any of my cash disappear btw).

martinhpb16_ESO · June 2016

@ZOS_JessicaFolsom can we get any insight into why we are getting replies about decon items for this issue please?

ИВАН_ВОДКА · June 2016

let me guess

you saw "retrieving items..." timer and you tried to deposit smthing?

now the only way to get it back - by support

https://forums.elderscrollsonline.com/en/discussion/112153/banks-retrieving-items

QuadroTony wrote: »

i just lost 500.000 gold on my 2nd account because of this bug

they dissapear from character but didnt appear in guild bank too

ISSUE SINCE LAUNCH

MuddledMuppet · June 2016

More exclamation marks needed in title. Six probably seems enough at casual glance, but ten would guarantee zos attention.

I think.

nine9six · June 2016

Take it for what it's worth... The Khajiit did it.

ZOS_CoriJ · June 2016

This thread has been moved to Customer Support: Please reply to the email you receive should the answer not be relevant to your issue. Customer support can help to confirm whether or not this is a bug and help to address the issue should it be on part of the system.

As for deconstructed items (accidentally), please be sure you take advantage of the shiny new "lock" now available in game.

If you find that you have not received an answer in a reasonable amount of time, please leave your ticket number on this thread. Thank you.

SirAndy · June 2016

ZOS_CoriJ wrote: »

As for deconstructed items (accidentally), please be sure you take advantage of the shiny new "lock" now available in game.

Seriously?

Mureel · June 2016

ZOS_CoriJ wrote: »

This thread has been moved to Customer Support: Please reply to the email you receive should the answer not be relevant to your issue. Customer support can help to confirm whether or not this is a bug and help to address the issue should it be on part of the system.

As for deconstructed items (accidentally), please be sure you take advantage of the shiny new "lock" now available in game.

If you find that you have not received an answer in a reasonable amount of time, please leave your ticket number on this thread. Thank you.

Do you guys even know how CRAZY these posts make you sound, thus make us feel?

Are we really only deserving of these canned answers?

Why make us essentially write twice?

Also why be so annoyingly STINGY about giving back accidentally deconned stuff?

For all the support you're not offering in most areas and how buggy stuff is, why draw such a petty line in the sand over something that was already owned and Costs You Nothing to just replace.

It's Customer Service, not Customer Mistreatment.

Have you never heard of choosing your battles?

martinhpb16_ESO · June 2016

ИВАН_ВОДКА wrote: »

let me guess

you saw "retrieving items..." timer and you tried to deposit smthing?

now the only way to get it back - by support

https://forums.elderscrollsonline.com/en/discussion/112153/banks-retrieving-items

QuadroTony wrote: »

i just lost 500.000 gold on my 2nd account because of this bug

they dissapear from character but didnt appear in guild bank too

ISSUE SINCE LAUNCH

Errrrm in a nutshell, no. this is about depositing gold in guild banks.

martinhpb16_ESO · June 2016

ZOS_CoriJ wrote: »

This thread has been moved to Customer Support: Please reply to the email you receive should the answer not be relevant to your issue. Customer support can help to confirm whether or not this is a bug and help to address the issue should it be on part of the system.

As for deconstructed items (accidentally), please be sure you take advantage of the shiny new "lock" now available in game.

If you find that you have not received an answer in a reasonable amount of time, please leave your ticket number on this thread. Thank you.

Just to clarify this has nothing to do with Deconstructe items and your customer service is not resolving the issue.

THIS IS ABOUT DEPOSITING GOLD IN GUILD BANKS THAT VANISHES> THE CLUE IS IN THE POST TITLE

ИВАН_ВОДКА · June 2016

@martinhpb16_ESO read again lol

if you deposit in guild bank any item or gold during "retrieving items..." timer at the WITHDRAW tab

you may not noticed it because you choose guild bank and fast switch to Deposit tab

everything you put into will be dissapear from our world

MokiDono · June 2016

I think the trained hamsters got out of the servers and now they write staff comments. That explains the lag, and the horrible framerate also.

@ZOS_CoriJ , that was embarrassing.

ZOS_CoriJ · June 2016

The mention of deconstructed items was an afternote ("as for deconstructed items"). The comment was written was exactly what was meant. Moderators do not have the ability to resolve this issue. Customer support is the team that can look into issues when it comes to individual inventory loses. It also provides a private channel for requested information in relationship to the lost items.

We cannot guarantee they will be able to track a loss when it comes to monetary value but it is possible for them to see if this was a bug with the system in order to issue address a resolution.

As for the critique of deconstructed items, when deconstructing an item it is destroyed with compensated experience and items. In addition this feature is working as intended. We understand that accidental situations happen but most of these items are not traceable after they are lost. Locking is a good way of avoiding this issue and was mentioned for prevention.

For the OP: If you have any delays in contact regarding getting the resolution, please leave your ticket number so that we can either update you or make sure the issue is being addressed by the proper person.

Isibald · June 2016

Hey ZOS_CoriJ, thank you for your info and ty OP for posting this. Sadly I have lost a lot of gold, that I wanted to put in guild bank and the ZOS-responses were more or less them telling me, that they couldn´t do anything for me, when items are deconstructed or destroyed. So far I haven´t heard of anyone beeing able to deconstruct gold or group-members or crazy guilds. Could you please look into this: Incident: 160615-002935. Thank you very much.

Isibald · June 2016

Gold has been found and returned. Thank you - and should there be any other lost buckets of gold, skip the research and just send them to me, too!