Maintenance for the week of February 23:
• NA megaservers for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for maintenance – February 23, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
• ESO Store and Account System for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)

General Help

Find assistance for in-game and account issues.

Staff	Icon	Subject	Author	Replies	Views	Most Recent
881 staff comments	Discussion	1 2...98 99 How do I change username on forums	Stratti	2.9K	93.5K	ZOS_CouchTato February 8
3 staff comments	Discussion	1 2 Phishing Scams	ZOS_JessicaFolsom	41	15.6K	Sugram22 May 2024
3 staff comments	Discussion	Community Rules [Closed]	ZOS_Adrikoth	1	407	ZOS_Adrikoth November 2019
11 staff comments	Discussion	PLEASE READ BEFORE POSTING: Common Questions and Answers [Closed]	ZOS_Bill	9	12.1K	ZOS_Bill May 2017
	Discussion	Ticket # 260203-003454 - 100+ Dry Run on Sash Lead - Account Flag Investigation	Haruki_Ishi	11	275	Haruki_Ishi 10:08AM
	Discussion	Unresolved Crown purchases – ticket ignored for weeks	Murineen	2	66	M_Volsung February 21
	Discussion	Change Account Region	hodgodeb17_ESO	0	69	hodgodeb17_ESO February 20
1 staff comment	Discussion	Being Blocked by the ESO & Bethesda Support account on X(formerly Twitter) [Closed]	Lord_Archaic	1	150	ZOS_GregoryV February 17
	Discussion	Can’t get crown store gifting unlocked	Hekatia	8	216	freespirit February 17
3 staff comments	Discussion	Refund Request	TheDarkKnight0818	4	195	ZOS_CouchTato February 16
1 staff comment	Question	Gifting Ticket Not Showing Up	PsithuricTimbre	1	74	ZOS_Kraken February 11
1 staff comment	Discussion	Account restricted [Closed]	Wallar333	1	119	ZOS_Hadeostry February 5
2 staff comments	Discussion	Ticket goes unanswered for almost a week	Moonspawn	9	277	imPDA February 3
	Discussion	Account Permanently Banned Without Warning – No Access to Appeal Status or Support Response	AnnJu2811	17	646	Major_Toughness February 2
	Discussion	Dialogue text/audio mismatch - happens regurlarly since Solstice?	SirIronclad	0	13	SirIronclad January 31
1 staff comment	Discussion	HELP! Ticket for Account Ban	harvardbutterfly13ub17_ESO	3	139	harvardbutterfly13ub17_ESO January 28
1 staff comment	Discussion	How to reach Support of billing error	shadoza	11	174	freespirit January 27
	Discussion	Back to the game - cannot access account	Mathea	2	51	reazea January 27
	Discussion	Account was banned, no replies from support	Seperatist	1	191	harvardbutterfly13ub17_ESO January 26
1 staff comment	Discussion	Forgotten Security Answer and Password	sebbong	2	63	ZOS_CouchTato January 19
1 staff comment	Discussion	Cannot change the password or the security question	vivo19	2	43	ZOS_CouchTato January 19
1 staff comment	Discussion	Tech support auto-replies	AD42	4	225	ZOS_Icy January 6
1 staff comment	Discussion	Not Receiving System Emails	DVBURNSII	2	83	DVBURNSII December 2025
1 staff comment	Discussion	No longer able to access Solstice; "Locked Content" messge.	illutian	4	374	Soarora December 2025
1 staff comment	Discussion	Waiting on log-in ticket.	Noxy	3	79	ZOS_CouchTato December 2025
	Discussion	So, linking Steam account is one way route, won't be able to relink to another?	Ermiq	0	99	Ermiq December 2025
1 staff comment	Discussion	Amazon Prime Account Link	Taryn57	3	309	ZOS_Icy December 2025
	Discussion	ESO Store broken?	Wise_Will	0	47	Wise_Will December 2025
	Discussion	Account Suspended	Torment	15	341	Daoin December 2025
1 staff comment	Discussion	Social ban ?	Ellander	1	137	ZOS_CouchTato December 2025
2 staff comments	Discussion	1 2Please need help [Closed]	doctorosen	42	2.4K	ZOS_Hadeostry December 2025
	Discussion	Can't redeem DLC Key	SirDeLis	8	252	Ermiq December 2025
1 staff comment	Discussion	How long does it take for ESO to review a ticket?	chickenbob2	1	69	ZOS_CouchTato November 2025
3 staff comments	Discussion	Ticket goes unanswered for more than 96 hours	Moonspawn	7	467	Moonspawn November 2025