Maintenance for the week of February 16:
• [IN PROGRESS] ESO Store and Account System for maintenance – February 19, 9:00AM EST (14:00 UTC) - 6:00PM EST (23:00 UTC)

General Help

Find assistance for in-game and account issues.

Staff	Icon	Subject	Author	Replies	Views	Most Recent
881 staff comments	Discussion	1 2...98 99 How do I change username on forums	Stratti	2.9K	93.3K	ZOS_CouchTato February 8
3 staff comments	Discussion	1 2 Phishing Scams	ZOS_JessicaFolsom	41	15.6K	Sugram22 May 2024
3 staff comments	Discussion	Community Rules [Closed]	ZOS_Adrikoth	1	404	ZOS_Adrikoth November 2019
11 staff comments	Discussion	PLEASE READ BEFORE POSTING: Common Questions and Answers [Closed]	ZOS_Bill	9	12.1K	ZOS_Bill May 2017
	Discussion	Ticket # 260203-003454 - 100+ Dry Run on Sash Lead - Account Flag Investigation	Haruki_Ishi	7	168	Haruki_Ishi 8:54PM
1 staff comment	Discussion	Being Blocked by the ESO & Bethesda Support account on X(formerly Twitter) [Closed]	Lord_Archaic	1	137	ZOS_GregoryV February 17
	Discussion	Can’t get crown store gifting unlocked	Hekatia	8	211	freespirit February 17
3 staff comments	Discussion	Refund Request	TheDarkKnight0818	4	186	ZOS_CouchTato February 16
1 staff comment	Question	Gifting Ticket Not Showing Up	PsithuricTimbre	1	74	ZOS_Kraken February 11
1 staff comment	Discussion	Account restricted [Closed]	Wallar333	1	115	ZOS_Hadeostry February 5
2 staff comments	Discussion	Ticket goes unanswered for almost a week	Moonspawn	9	274	imPDA February 3
	Discussion	Account Permanently Banned Without Warning – No Access to Appeal Status or Support Response	AnnJu2811	17	639	Major_Toughness February 2
	Discussion	Dialogue text/audio mismatch - happens regurlarly since Solstice?	SirIronclad	0	13	SirIronclad January 31
1 staff comment	Discussion	HELP! Ticket for Account Ban	harvardbutterfly13ub17_ESO	3	138	harvardbutterfly13ub17_ESO January 28
1 staff comment	Discussion	How to reach Support of billing error	shadoza	11	171	freespirit January 27
	Discussion	Back to the game - cannot access account	Mathea	2	50	reazea January 27
	Discussion	Account was banned, no replies from support	Seperatist	1	190	harvardbutterfly13ub17_ESO January 26
1 staff comment	Discussion	Forgotten Security Answer and Password	sebbong	2	62	ZOS_CouchTato January 19
1 staff comment	Discussion	Cannot change the password or the security question	vivo19	2	42	ZOS_CouchTato January 19
1 staff comment	Discussion	Tech support auto-replies	AD42	4	224	ZOS_Icy January 6
1 staff comment	Discussion	Not Receiving System Emails	DVBURNSII	2	83	DVBURNSII December 2025
1 staff comment	Discussion	No longer able to access Solstice; "Locked Content" messge.	illutian	4	368	Soarora December 2025
1 staff comment	Discussion	Waiting on log-in ticket.	Noxy	3	77	ZOS_CouchTato December 2025
	Discussion	So, linking Steam account is one way route, won't be able to relink to another?	Ermiq	0	91	Ermiq December 2025
1 staff comment	Discussion	Amazon Prime Account Link	Taryn57	3	307	ZOS_Icy December 2025
	Discussion	ESO Store broken?	Wise_Will	0	45	Wise_Will December 2025
	Discussion	Account Suspended	Torment	15	338	Daoin December 2025
1 staff comment	Discussion	Social ban ?	Ellander	1	135	ZOS_CouchTato December 2025
2 staff comments	Discussion	1 2Please need help [Closed]	doctorosen	42	2.4K	ZOS_Hadeostry December 2025
	Discussion	Can't redeem DLC Key	SirDeLis	8	250	Ermiq December 2025
1 staff comment	Discussion	How long does it take for ESO to review a ticket?	chickenbob2	1	67	ZOS_CouchTato November 2025
3 staff comments	Discussion	Ticket goes unanswered for more than 96 hours	Moonspawn	7	464	Moonspawn November 2025
	Discussion	My account was false banned for farming materials	percept	0	104	percept November 2025
	Discussion	Outfitting: Unable to hide costumes hood? Help pls?	Bam_Bam	8	1K	HuHefner November 2025