Isn't the compensation too strong?

Ingel_Riday · April 2024

I mean... it doesn't matter what I think, but I'll chime in for the heck of it.

I very much appreciate the PTS testers, who basically beta test for free. Not a lot of people bother to do it, but the people who do help out the rest of us A LOT. They're some of our community's more dedicated members. I respect them.

So I'm okay with their compensation. I think they've earned it. Granted, there's a bitter resentful part of me that is sneering... but that's because it took me 400 dolmens to get the Staff of Worms, 140 geysers now with no Ul'vor in sight, and 20 Vvardenfell WB counting with nothing there as well.

I DETEST THIS EVENT, and the thought of them getting all five pages so easily while I've been made to suffer through seemingly endless tedium by a dev team that clearly doesn't respect my time... well, it makes me angry. If my upcoming kiddo was born, I wouldn't have been able to even attempt this event... and the thought of that boils my blood (both for myself and others) and makes me start looking for the uninstall button.

But none of the above is the fault of the PTS testers, and the more lucid part of my dolmen-exhausted mind is well aware of that. I'm glad they got their due, especially given that some of them had to live for days with the fear that 10 year old characters were GONE forever.

Just gotta fight back the bitterness on my end, is all. Great event, ZOS. :-P

Edit addition: also, I know it sounds weird to say they "beta test for free," when most beta testers I've ever heard of were volunteers anyway. But in my mind's eye, I view the PTS crew as a volunteer QA team, many of whom spend inordinate amounts of time trying to find bugs so that the vast majority of players don't have to be bothered by them. If not for the PTS crew, ZOS would either have to pass the proverbial buck onto the LIVE server players (which would be a miserable experience for all of us) or hire an actual QA team for mucho dinero to do just a fraction of what the PTS crew do.

They're good people.

fireshine6623 · April 2024

I agree, they're being excessively generous, but I'm not faulting ZOS tbh. 16k endeavors would take me more than a year to accrue, not counting the drops. [snip] This is a game, not IRL....

[edited for baiting]

Destai · April 2024

It's not too strong. If anything, it's not strong enough. For this event, in isolation, sure it's quite generous and I'm both surprised and grateful that they're doing it.

But, contextualizing it with the history of maintenance outages, events/seals bugs resulting in suspensions and other account issues, server performance issues, crown gifting issues, and tons of other issues making it live…yeah, I think it’s fair to say more should be done to compensate players.

I think all players should be awarded the rare style pages at this point, just given how rocky the game has been, especially with events. Those impacted by the PTS outage should be compensated with something of greater value for ZOS, like some crowns too.

But again, I think ZOS handled this event well, all things considered, and went out of their way to make sure people were compensated. They also communicated well, at least better than I expected. I hope they don’t get discouraged by these discussions.

Oblivion_Protocol wrote: »

Here’s my take on the compensation. This is now the bar for a response to inconvenience. ZoS has now set a precedent. Is it a lot? It sure is. And it needs to be a lot every single time people lose out on game time because of some massive issue from here on out. After this, we the ESO community can no longer accept some XP scrolls with a “whoopsie daisie” message. Because this response will make that look like an insult rather than a joke.

I mean, we never should have accepted lower compensation for the myriad issues that have impacted our playing. In leui of less issues, having generous compensation seems only fair, especially when you consider how much monetization and incentives we are presented.

enzoisadog · April 2024

yep

DemonsKnowledge · April 2024

I would easily not play for 5-6 days if I got 16k endeavors for it.

TKo_ROUSE · April 2024

fireshine6623 wrote: »

I agree, they're being excessively generous, but I'm not faulting ZOS tbh. 16k endeavors would take me more than a year to accrue, not counting the drops. [snip] This is a game, not IRL....

Bruh isn’t that exactly what you are doing? Like why do you care about some seals we gonna use to buy some cosmetic. As you said this is a game not real life.

[edited to remove quote]

Sergen · April 2024

I don't think it's too much because I consider it ZOS taking heavy accountability for the mistake here. If people can be locked out of their account for days through no fault of their own simply for using the PTS then I think in the future maybe anything can happen and negatively affect the playerbase and if ZOS is apologetic and sorts out the problem you certainly would want something that would repay the stress caused by the ordeal. In my case I'm a console player and I only make my game progress on PlayStation EU but I have a gaming PC and can access the PTS but now I'm locked out of my console progress because the same ESO account that I purchased the game on is the one linked to all my game progress, now I can't join my trial group and we've already had to cancel a bunch of sessions due to the frequent game crashes so losing an integral member is detrimental here, we're score pushing VSS so it's not like the group can easily find a replacement player who knows all the strategies and whatnot so 1 person missing a session usually leads to a cancel. My days right now consist of spending many hours refreshing my emails and checking the latest developer update on this situation so that's my grind as opposed to doing jubilee event farming and still I'm unsure if they'll apply those compensation rewards to me on PlayStation EU because the problem obviously impacts mostly PC players who made their progress there.

I think the people who disagree with the compensation given here don't know what it's like to receive an account restriction and if they were locked out of their accounts and saw what was planned as compensation they definitely wouldn't be saying it's too much for them. I also want to say that in my case I farmed every event style page prior to my account being locked, what I am mostly losing out on here is reaching 3600 CP before the event ends because I was making good progress towards that before being locked, I went from around 3050 CP to 3500 CP throughout the duration of the Jester's Festival and Jubilee Event and now I'm probably losing the opportunity to hit 3600 before the event ends.

As of writing this message my account is also still locked and there hasn't been an exact time frame to expect the return of my account. Being from the UK means that anything that happens is usually late night for me because of the time-zone differences as well, being 5 hours ahead of Eastern time that the developers are operating at.

kargen27 · April 2024

beer781993 wrote: »

People are fighting each other over ZoS Actions...

Wasn't the outcome obvious?

You can't give 7 months of endeavors, eso+ inclusive crowns, gold styles, another account and gold boxes to some people and leave the rest of the community out...

Of course it's unfair! I wonder who had that glorious idea?

Give half of the endeavors and eso+ to everyone or a similar fair piece of the cake and everyone is happy.

We also experienced inconvenience. Console crashes, unstable server performance, bugs etc.

Sorry but that outcome was so obvious!

At this point all the negative backlash is deserved.

It is sad that this is the response in the forums. How is this unfair? The decision has no impact at all on the players that were not affected by the bug and had their accounts closed. We can continue to play the game as we always have and the one day we lost has been given back to us.
The players that were affected by the glitch get some decent compensation. Maybe enough to keep them playing the game and more people continuing to play the game is a good thing.
Asking for compensation for other players woes doesn't feel right to me.

Estin · April 2024

Way too strong, IMO. I don't care for the seals or crates, but giving players who've been locked out for 48 hours all 5 style pages and all 25 fragments for the anniversary mount is a pathetic move on ZOS's end. I've wasted 50 hours on geysers and haven't gotten the style page yet. I've suffered the same 12 hour server downtime as the affected players, and all I get is a meager 200 seals? Absolute [snip].

[edited for profanity bypass]

Araneae6537 · April 2024

sh4d0wh4z3 wrote: »

Way too strong, IMO. I don't care for the seals or crates, but giving players who've been locked out for 48 hours all 5 style pages and all 25 fragments for the anniversary mount is a pathetic move on ZOS's end. I've wasted 50 hours on geysers and haven't gotten the style page yet. I've suffered the same 12 hour server downtime as the affected players, and all I get is a meager 200 seals? Absolute [snip].

It was only a small number who had their accounts reactivated that quickly. Many are still locked out.

[edited to remove quote]

dcrush · April 2024

I have plenty of criticism for ZOS and how they handle their customers… but not here. I was not locked out (because I haven’t played for a week and a half) so I’m not affected but I believe the players who were locked out deserve this kind of compensation. It’s not just about the amount of time they could not play (which is more than the two days some people seem to think) but, more importantly, about trust. People who go onto the pts are essentially unpaid bug testers who go there because they love the game and are very invested. To have your account blocked as a result of that erodes the (little) trust that is remaining between ZOS and that part of the community and I think ZOS is now showing that they realize how big of a fetch-up it was.

Other_Name · April 2024

Some people are so envious over something that ultimately doesn't affect them. Seriously, each of these posts just reads of pure envy over something that was a massive mistake on the part of Zenimax. So, good on Zenimax to compensate those affected!

SpiritKitten · April 2024

This allows the affected to buy the radiant apex of their choice. That is approaching fair IMO, and I am glad the compensation package was so well thought out to also include a free month with crowns and some of the items they are missing out on from the event. I think a little more as far as mats and motifs are in order, so the best way is mail them a bunch of purple boxes too. Probably won't happen.

MidniteOwl1913 · April 2024

acastanza_ESO wrote: »

TDVM wrote: »

Their statement:

I agree with the rest, with the exception of 16k thousand Seals of Endeavor, don't you think that 16k is a lot? considering that the players have only been in the bathhouse for a few days and how long does it take to collect such an amount? Why not change this number to 8k? What do you think about this?

Many of us already have all the other rewards, we're also missing hundreds of seals from the theives guild event. We're also missing millions of gold in puirple event boxes that aren't being compensated. So no.

There were not millions in the event boxes, trust me. I sold everything that could be sold and flood of materials seriously depressed the prices.

MidniteOwl1913 · April 2024

Shara_Wynn wrote: »

16K seals of endeavors and all the rare style pages. Wow. Congratulations to those who had their accounts blocked. Really wish it had been me now lol. That is like SEVEN MONTHS worth of seals for only three days of downtime! Major result!

Oh how the pendulum swings.

It took me 3 years of playing daily and collecting endeavors to hit 16,000 not seven months. I just spent my 16,000 on 2 top-level mounts.

16,000 is a lot

Seminolegirl1992 · April 2024

Ingel_Riday wrote: »

I mean... it doesn't matter what I think, but I'll chime in for the heck of it.

I very much appreciate the PTS testers, who basically beta test for free. Not a lot of people bother to do it, but the people who do help out the rest of us A LOT. They're some of our community's more dedicated members. I respect them.

So I'm okay with their compensation. I think they've earned it. Granted, there's a bitter resentful part of me that is sneering... but that's because it took me 400 dolmens to get the Staff of Worms, 140 geysers now with no Ul'vor in sight, and 20 Vvardenfell WB counting with nothing there as well.

I DETEST THIS EVENT, and the thought of them getting all five pages so easily while I've been made to suffer through seemingly endless tedium by a dev team that clearly doesn't respect my time... well, it makes me angry. If my upcoming kiddo was born, I wouldn't have been able to even attempt this event... and the thought of that boils my blood (both for myself and others) and makes me start looking for the uninstall button.

But none of the above is the fault of the PTS testers, and the more lucid part of my dolmen-exhausted mind is well aware of that. I'm glad they got their due, especially given that some of them had to live for days with the fear that 10 year old characters were GONE forever.

Just gotta fight back the bitterness on my end, is all. Great event, ZOS. :-P

Edit addition: also, I know it sounds weird to say they "beta test for free," when most beta testers I've ever heard of were volunteers anyway. But in my mind's eye, I view the PTS crew as a volunteer QA team, many of whom spend inordinate amounts of time trying to find bugs so that the vast majority of players don't have to be bothered by them. If not for the PTS crew, ZOS would either have to pass the proverbial buck onto the LIVE server players (which would be a miserable experience for all of us) or hire an actual QA team for mucho dinero to do just a fraction of what the PTS crew do.

They're good people.

That's a fair outlook. I love the event, but hate the grind. The anniversary event is always my favorite year round for motif and plan catch up time. But I understand the frustration over the grind.

StaticWave · April 2024

Damn I wish I logged on the PTS sooner 🤣🤣🤣

StaticWave · April 2024

If only my internet was fast enough to download PTS before it got taken down 🤣🤣

Uvi_AUT · April 2024

TDVM wrote: »

Now I am sad that I hadn't been locked out. That 16,000 endeavors amounts to an extremely rare mount that most won't be able to obtain by paying a huge amount of money via crown crates. And it takes many months to collect that many endeavors

In the case of a casual it takes years. I never spend a Seal of Endeavor since its release and I have 7000.

I get that the locked people get the Eventrewards for free, but that one seems excessive.

Araneae6537 · April 2024

MidniteOwl1913 wrote: »

acastanza_ESO wrote: »

TDVM wrote: »

Their statement:

I agree with the rest, with the exception of 16k thousand Seals of Endeavor, don't you think that 16k is a lot? considering that the players have only been in the bathhouse for a few days and how long does it take to collect such an amount? Why not change this number to 8k? What do you think about this?

Many of us already have all the other rewards, we're also missing hundreds of seals from the theives guild event. We're also missing millions of gold in puirple event boxes that aren't being compensated. So no.

There were not millions in the event boxes, trust me. I sold everything that could be sold and flood of materials seriously depressed the prices.

Oh there can be, but it is a mistake to sell the most valuable items, or indeed, any of the crafting materials, during the event. The lower value motifs I price to move but the rarer ones and most especially that beautiful aetheric cypher, first I’ve seen in five years of playing, that is going in the vault.

EF321 · April 2024

I wish I was locked out and didn't go to sleep (I was waiting for PTS to go online, but it was way later than usual).
I would have been happy with just free alt account with all chapters tbh

Bucky_13 · April 2024

No I think it's fair, they deserve a BIG compensation for this.

I was not affected btw.

AnduinTryggva · April 2024

TDVM wrote: »

Their statement:

I agree with the rest, with the exception of 16k thousand Seals of Endeavor, don't you think that 16k is a lot? considering that the players have only been in the bathhouse for a few days and how long does it take to collect such an amount? Why not change this number to 8k? What do you think about this?

Now I am sad that I hadn't been locked out. That 16,000 endeavors amounts to an extremely rare mount that most won't be able to obtain by paying a huge amount of money via crown crates. And it takes many months to collect that many endeavors

WolfStar07 · April 2024

This thread is very much "ZOS should compensate those players, but only in a way that I approve!" Get over yourselves. And that includes the one person I've seen complain it isn't enough (but mostly the people whining it's too much). So much entitlement from people.

Now I remember why I rarely venture out of the housing board.

Bucky_13 · April 2024

MidniteOwl1913 wrote: »

acastanza_ESO wrote: »

TDVM wrote: »

Their statement:

I agree with the rest, with the exception of 16k thousand Seals of Endeavor, don't you think that 16k is a lot? considering that the players have only been in the bathhouse for a few days and how long does it take to collect such an amount? Why not change this number to 8k? What do you think about this?

Many of us already have all the other rewards, we're also missing hundreds of seals from the theives guild event. We're also missing millions of gold in puirple event boxes that aren't being compensated. So no.

There were not millions in the event boxes, trust me. I sold everything that could be sold and flood of materials seriously depressed the prices.

From the event boxes I've gotten so far, I've literally sold items for millions on the traders. And will get a few more millions when I sell the rest at a later time.

AnduinTryggva · April 2024

AnduinTryggva wrote: »

TDVM wrote: »

Their statement:

I agree with the rest, with the exception of 16k thousand Seals of Endeavor, don't you think that 16k is a lot? considering that the players have only been in the bathhouse for a few days and how long does it take to collect such an amount? Why not change this number to 8k? What do you think about this?

Now I am sad that I hadn't been locked out. That 16,000 endeavors amounts to an extremely rare mount that most won't be able to obtain by paying a huge amount of money via crown crates. And it takes many months to collect that many endeavors

To be clear: I am happy for them. They got somewhat really lucky this time with their compensation. And I won't win a stick if their compensation is lower. I am just sad now that I miss out on it.

Sandoftime · April 2024

That compensation if overkill. While I am happy for all the people who get enormous rewards for not doing anything, I feel very left out and feels like my progress acutally playing the game is being invalidated. Wish I was banned instead. At least I can do this.

BlueRaven · April 2024

I think the forum response to this compensation would not be so controversial if the jubilee event was not so terribly thought out.

There is just a lot of aggravation about the low drop rates, the horse/confetti issue, etc that it’s spilling over to people who are getting the rewards.

I know a lot of focus here in this thread is on the endeavors but take the event out of it, pretend it was never a thing and this was just an normal week, giving the locked out accounts 16k endeavors (minus the now nonexistent rewards) would not have been so controversial.

I think people are just aggravated and fatigued by a poor event.

Sandoftime · April 2024

kargen27 wrote: »

beer781993 wrote: »

People are fighting each other over ZoS Actions...

Wasn't the outcome obvious?

You can't give 7 months of endeavors, eso+ inclusive crowns, gold styles, another account and gold boxes to some people and leave the rest of the community out...

Of course it's unfair! I wonder who had that glorious idea?

Give half of the endeavors and eso+ to everyone or a similar fair piece of the cake and everyone is happy.

We also experienced inconvenience. Console crashes, unstable server performance, bugs etc.

Sorry but that outcome was so obvious!

At this point all the negative backlash is deserved.

It is sad that this is the response in the forums. How is this unfair? The decision has no impact at all on the players that were not affected by the bug and had their accounts closed. We can continue to play the game as we always have and the one day we lost has been given back to us.
The players that were affected by the glitch get some decent compensation. Maybe enough to keep them playing the game and more people continuing to play the game is a good thing.
Asking for compensation for other players woes doesn't feel right to me.

Applying the same logic - how would it be unfair if EVERYONE was compensated? Giving rewards to whole playerbase would have no impact on people who have been banned. Thats why this is hollow argument.

[snip]
[edited for bashing]

aussie500 · April 2024

No I do not think the compensation for being blocked from their accounts for so long is overly generous, ZOS had to not only make up for what they lost through no fault of their own, but make up for them being punished for being on the PTS. I would have thrown in 50 purple Anniversary boxes as well, just to ensure most were happy and would continue to use the PTS.

They were given everything special they could have earned during the event, minus the daily rewards they missed out on, and the tickets they would have earned on the days they could not play on their accounts. But how much stuff did they miss out on with the purple boxes they could have collected in that time? And many would have already earned their style pages.

I am happy they got something good to make up for all the trouble they were put through.