Isn't the compensation too strong?

JanTanhide

Nope, it's justified. These people lost days of game play. It's more than just an Event they lost participation in. Some of these people are content creators/streamers and depend on playing for their income.

ssewallb14_ESO

Day 5.

Still would be willing to trade a gaudy radiant mount, and a miniscule fraction of the gold I'd be making for my account back.

spartaxoxo

When the compensation was pretty bad, there were complaints it was a slap in the face. They improve their communication and compensation for severe issues (and this is some of the most severe the game has had) and people get mad it didn't stay lousy. I guess ZOS just isn't supposed to improve anything due to feedback.

derkaiserliche

Its a huge compensation but lets be honest, it doesnt damage anyone.

Hard to argue about it since people would of course claim they would have grinded 4 days without sleep for event boxes otherwise.

I am just happy there are people who go on the pts to test sets/give feedback and show photos of furniture or new houses etc.

MarensDad

JanTanhide wrote: »

Nope, it's justified. These people lost days of game play. It's more than just an Event they lost participation in. Some of these people are content creators/streamers and depend on playing for their income.

[snip] I get that Zenimax wants to keep them happy, but this is too much

[edited for baiting]

dogmycats

I don't agree for 8k, 16K endeavors may take players efforts for half year.
Zos can give them the endeavors in those days when being blocked, 2k is the maximum i can accept.
Zos goes too far and hurts other players.

CyberDiva

dogmycats wrote: »

I don't agree for 8k, 16K endeavors may take players efforts for half year.
Zos can give them the endeavors in those days when being blocked, 2k is the maximum i can accept.
Zos goes too far and hurts other players.

How exactly does this hurt players that were not locked out? It does not.

Blood_again

Poss wrote: »

I’m not envious. I’m just against compensation of any kind for incidents like this. It sets a precedent for all future complications. This is an MMO, a big one and things will break. It’s just the risk we take for playing a game like this.

The compensation here WAS too much. Yes the PTS testers do a fantastic job but let’s face it, they only test the new updates because ZoS refuse to spend some of that $2billion in profits on an actual QA team and prefer to rely on community volunteers to iron out kinks.

While I agree with the fact that ZOS experience a quality crisis and I am usually against any separation of the playerbase with different attitudes, I'm convinced that current compensation should take place and should be focused.

The difference in this case is: very active players who did the right and highly welcomed thing (visiting PTS as soon as possible) received a heavy blow. That was a critical point in PR, because like in that joke, "The rest of the rats will remember they shouldn't visit that place."
So the compensation was not only some amount of goods for people locked, but a gesture for all the audience watched. At this point the playerbase's trust may be easily broken and players online may be decimated. Honestly, I remember some games that were emptied in a few months after such issues, when staff took the wrong decisions.
As I can see, ZOS turned the situation very well. Many people watched how it ended. Many people are saying, "I wish I were one of those locked guys" now, which is a pure ZOS win. Hats out!
This decision, however, has some negative consequences. Players will require compensation way more aggressively, than before. We already see some who try to play "time machine" just to get something for past issues. Well, I guess these effects were considered and taken as a fair price.

Anyway, I'm sure this solution was necessary for solving the PR crisis.
As for quality crysis, we won't see the solving process. We may only see results after some time. I hope we will see it.

Daoin

basically you look at compesation here like this, a car ran me over by accident i got compensation but i wont run infront of a car for it and.... or...i have been locked out of my account if theres was an option to be locked out for this compensation would everyone do it..and the answer here is yes..summing up compensation here has gone over the top in a gaming sense

Hailan

CyberDiva wrote: »

Hailan wrote: »

It’s longer than 2 days my friend. We’re now in the 4th day of being unable to play with no update as of this comment’s posting as to when we’ll have our accounts back.

We do know it is end of the week at least. They have communicated that. We just do not know anything beyond that. Unfortunately. Then again, they may not know the exact details yet either, and may still be assessing the scope of what needs to be done during the downtime. So it is understandable, at the least.

At the soonest end of the week. I’m willing to bet it will be mid next week before we’re back maybe even longer. We don’t know the damage done and we don’t truly know how much work it’s going to take to get this mess erased and fixed.

Xandreia_

MarensDad wrote: »

JanTanhide wrote: »

Nope, it's justified. These people lost days of game play. It's more than just an Event they lost participation in. Some of these people are content creators/streamers and depend on playing for their income.

[snip] I get that Zenimax wants to keep them happy, but this is too much

not a content creator but i've lost 5 days so far with no definitive end, my raid leads have had to find last minute fills for harder content and i've lost out on hundred of boxes with maybe millions of gold worth of items. i'm fortunate that i got the 2 style pages i wanted from the event so the other 3 don't matter to me but i'm thankful that ZOS have for once done the right thing here. the amount of people jealous over compensation over something that wasn't a player issue is crazy to me. i remember when i was a kid, my sister broke her arm, so on the way back from the hospital my dad got her a ice cream as a little treat, when they came home and my brothers and i found out we got a little jealous. that's what this entire thread looks like. if you didn't get locked out you don't have a say on what ZOS thinks is appropriate compensation.

[edited to remove quote]

dogmycats

Vulkunne wrote: »

They don't deserve it.

That's way way too much. What about everyone else? What about me spending far too many hours actually hoping and praying to find the style pages?

What about all the work I put into farm every weapon out of Vet Maelstrom and Vet Vateshran.

This is a slap in the face to most of the community. An act of God, which happens, should never require this level of atonement. ZOS did nothing wrong, problems just happen.

In the words of St Olms, this is neither fair nor just. And in the words of Vulkunne, I say again, you guys didn't work for any of this stuff and you do not deserve it. Its a big disrespect and make me happy I have by and large stopped buying Crowns.

Agree. I spent too much money on crown store and too many times on daily endeavors, now i will save it, because others can get it just for blocking a few days.

derkaiserliche

Xandreia_ wrote: »

MarensDad wrote: »

JanTanhide wrote: »

Nope, it's justified. These people lost days of game play. It's more than just an Event they lost participation in. Some of these people are content creators/streamers and depend on playing for their income.

[snip] I get that Zenimax wants to keep them happy, but this is too much

not a content creator but i've lost 5 days so far with no definitive end, my raid leads have had to find last minute fills for harder content and i've lost out on hundred of boxes with maybe millions of gold worth of items. i'm fortunate that i got the 2 style pages i wanted from the event so the other 3 don't matter to me but i'm thankful that ZOS have for once done the right thing here. the amount of people jealous over compensation over something that wasn't a player issue is crazy to me. i remember when i was a kid, my sister broke her arm, so on the way back from the hospital my dad got her a ice cream as a little treat, when they came home and my brothers and i found out we got a little jealous. that's what this entire thread looks like. if you didn't get locked out you don't have a say on what ZOS thinks is appropriate compensation.

People can still discuss on something like this, without being locked out - Dont get too much into the victim mentality.

Would still be interesting for me to see a statistics how much of the locked out ones would have actually grinded hard for boxes during the days. Since everyone claims they lost millions of gold but probably just spend 30mins grinding craglorne for boxes in reality. Lets not forget the banning was during workdays only.

Still: Its a huge compensation that doesnt hurt anyone not affected, since it its not tons of gold or mats etc. So i am completly fine with it. But if anyone says its too less, he is out of his mind.

[edited to remove quote]

marcbf

Talk about the feeling of entitlement for NA players. The compensation is *WAY* too much!

Daoin

Xandreia_ wrote: »

MarensDad wrote: »

JanTanhide wrote: »

Nope, it's justified. These people lost days of game play. It's more than just an Event they lost participation in. Some of these people are content creators/streamers and depend on playing for their income.

[snip] I get that Zenimax wants to keep them happy, but this is too much

not a content creator but i've lost 5 days so far with no definitive end, my raid leads have had to find last minute fills for harder content and i've lost out on hundred of boxes with maybe millions of gold worth of items. i'm fortunate that i got the 2 style pages i wanted from the event so the other 3 don't matter to me but i'm thankful that ZOS have for once done the right thing here. the amount of people jealous over compensation over something that wasn't a player issue is crazy to me. i remember when i was a kid, my sister broke her arm, so on the way back from the hospital my dad got her a ice cream as a little treat, when they came home and my brothers and i found out we got a little jealous. that's what this entire thread looks like. if you didn't get locked out you don't have a say on what ZOS thinks is appropriate compensation.

i have seen no jealous replies here concerning the amount given people seem to be happy for those blocked but a bit puzzled at why this compensation, this is all about effort and time among other things required for 16k seals and pages. i can tell you it is more than a few days and the pages which i can also tell you is more than a few days if ever, yes some missed a few millions gold but gold is gold you can get those items in the boxes anytime. first thing went though my mind seeing it i was a little shocked nothing else and we have every right to chat about that

[edited to remove quote]

Blood_again

Xandreia_ wrote: »

if you didn't get locked out you don't have a say on what ZOS thinks is appropriate compensation.

Sorry, that was a bit too much
Honestly, neither you nor me really decide if the compensation was appropriate, independently of your account was locked or not. As I can see, verdict has been reached already.
As for opinions, it is OK to have it even if you've never had an ESO account

Daoin

the only thing i see here tantrum wise is that ZoS were going spare and did not think it though properly. its fine to admit its too much and say so its not like anything is going to change buy seroiusly that compensationis just wrong, nothings really going to compensate time lost in actual game when you should be able to log in normally we know this.

Xandreia_

ok, dont log in for the remainder of the event, dont accept tickets, do endeavors and dont participate in any activities you enjoy for 5 days, how ever long we have left on the ban, see how long it takes for boredom to set in and how much you wish you could log in to do what you want. yes we now have a second account but with no cp, no gold, no plus, no mats, no gear.

Gorø

dogmycats wrote: »

I don't agree for 8k, 16K endeavors may take players efforts for half year.
Zos can give them the endeavors in those days when being blocked, 2k is the maximum i can accept.
Zos goes too far and hurts other players.

What do you mean hurts other players?
Is the compensation affecting economy? No
Is it affecting other players? No
Most of the rewards (obviously not the boxes that include crafting materials) are purely cosmetic.
The only players that are hurt are the players that I crying out loud for jealousy as they could not mind their own business. People are crying for compensation and when ZOS does it, they keep crying about it because they don't feel included. No wonder why we rarely get compensated. We might even not get compensated next time something like that happens on all the player base by your guys entitlement.

It's day 5 and I still have not recovered my account. I used to have an average of 122 boxes a day (writs on 12 chars + Dailies on big motifs zones such as necrom, high isle, etc) and I already got all of the style pages of anni during the first 36 hours of the event, so I'm barely concerned by it. All of this could have been avoided if ZOS shut down NA for a few extra hours to roll back the last 45 minutes. Yet, people were still begging to not shut down because they got a style page or got a delve done. It's because of people like these that the compensation happened.

People need to set down from their high horses and start minding their own business. You would be the first person yelling if your account got banned.

KlauthWarthog

No, I do not think the compensation is too strong. And no, I am not one of those affected, I do not even have the game installed right now.
This is not about digital goodies, it is about trust. This was a massive breach of trust. People got locked out of the game, during the anniversary event, without a real deadline on when they will be able to come back, simply because they logged into the test server to check the big thing planned for the 10th year of the game.
This is not just compensation, this is ZoS admitting they messed up big time, and trying to make amends for it. They need to try to be at least as impactful with their amends as they were with their mistake.

CyberDiva

Gorø wrote: »

You would be the first person yelling if your account got banned.

Truth.

PapaJester

You know what you don't see? The people who are still locked out complaining that the PTS players whose accounts were already restored (w/o getting rolled back) are getting as much compensation as them. Weird. It's almost as though no matter how much those shorter-term lockouts are compensated, it's not at the expense of the players who are locked out longer.

The Style Page drop rates are their own problem, continuing to try and link them to the lockout compensation issue is just going to drive the devs to ignore any valid complaints as sour grapes. Treat it as its own issue, it'll get considered more seriously.

The Endeavors? As soon as you can demonstrate that they're being given at your expense, you might have a legitimate gripe. Til then, it really doesn't involve you.

Zerodeeps

CyberDiva wrote: »

Zerodeeps wrote: »

The people that buy crowns and loot boxes hoping to get radiant mounts are hurt by this. I know, they're not real people... just infantile, gambling addicts with no free will who are exploited by ZOS for profit... but this trivializes their investment into our game and game company.

This entirely misses the sarcasm of my post so...

I'll just put it this way. 16k Seals of Endeavor is (in Radiant terms) equivalent to 2,500 crown gems. Do your own math as to what you would need to spend on crowns to amass that... as a rational person making their own decisions to purchase crowns from a company you trust has set up a fair casino... and you'll see it's quite a large some of REAL money. Not an ice cream cone or some child's toy. This erodes that trust.

Daoin

thats why another reason this post is a good thing its players understanding angry players, are not effected but still nothing will bother those uneffected. its chatting about a wrong reward for a bad situation with angry folks on one side and calm folks on the other just pointing out the compensation wont change now but it is wrong and a bit of an insult to even players that dont use PTS anyway among many also for thier own reasons or know what it takes the majority to earn that kind of reward regularly in game.

CyberDiva

Zerodeeps wrote: »

I'll just put it this way. 16k Seals of Endeavor is (in Radiant terms) equivalent to 2,500 crown gems. Do your own math as to what you would need to spend on crowns to amass that... as a rational person making their own decisions to purchase crowns from a company you trust has set up a fair casino... and you'll see it's quite a large some of REAL money. Not an ice cream cone or some child's toy. This erodes that trust.

How does ZOS making up for their big screw up erode trust? I would call that trust-building. Whether or not someone thinks that ZOS has set up a casino is another issue entirely that is unrelated to the issue of compensation for a mistake.

Lady_Galadhiel

First of all, I am happy for the people who lost days of playing getting a compensation.

But 16k seals, for not being able to play for a week ?

Farming 16k seals takes MONTHS, I get ZOS tries to be generous here but 5k seals would have done the deal.
I remember so many ocasions were people were not able to log in due to maintenances or other errors, losing stuff, something much more players were affected, and they never saw any compensation at all.

Elsonso

CyberDiva wrote: »

How does ZOS making up for their big screw up erode trust? I would call that trust-building.

Yes. This compensation is right, and it needs to be significant. ZOS really screwed up this time. They need to start building back trust, and it is a long road ahead. This isn't just with the people who were locked. Even the people who were not need trust built back up. Both groups include people who will wonder if the next time they are logging into PTS something like this will happen again.

I am not saying the people who were not locked need compensation. Everyone needs to be able to trust ZOS not to do it, or something like it, again.

TDVM

CyberDiva wrote: »

Zerodeeps wrote: »

I'll just put it this way. 16k Seals of Endeavor is (in Radiant terms) equivalent to 2,500 crown gems. Do your own math as to what you would need to spend on crowns to amass that... as a rational person making their own decisions to purchase crowns from a company you trust has set up a fair casino... and you'll see it's quite a large some of REAL money. Not an ice cream cone or some child's toy. This erodes that trust.

How does ZOS making up for their big screw up erode trust? I would call that trust-building. Whether or not someone thinks that ZOS has set up a casino is another issue entirely that is unrelated to the issue of compensation for a mistake.

What about undermining the trust of those players who need to save up these 16 thousand for six months to accumulate them, and those who were banned for several days get them for nothing. Or who are still farming these style pages? Yes, this is a ZOS mistake, but there is no need to overdo it with compensation either

Mike71

There will always be people who don't begrudge others something, but perhaps they should think about it: what if I was affected.
The next time an error occurs again, it could be that you are affected. And I suspect they will be the first to shout loudly for forks and torches.
And I completely understand if ZOS doesn't provide any compensation.

Suddwrath

In my 10+ years of being in this community, not once did I ever expect to see players complaining about ZOS being too generous with compensation. These were players who were unjustly locked out of their accounts for 5 (and still counting) days due to a major mistake on ZOS' end.

For the players complaining about 16k seals being too much: The affected players have lost not only their ability to acquire seals, but to completely play the game at all. They cannot participate in any content. They cannot quest. They cannot raid. They cannot PvP. They cannot participate in the Jubilee event. They cannot sell new items. Guild leaders were locked out of their guild. They cannot do anything.

5+ days of any game activity were taken from them, and due to no fault of their own. This compensation is justified. If anything, not compensating enough would have set a poor precedent and could have potentially discouraged players from participating in the PTS out of fear of similar events happening in the future.

I'm honestly baffled at some of the responses to this compensation. Is the jealousy and selfishness really that bad in this community? Is it really that difficult to say "Good for them!" and to be happy for a fellow player being justly compensated?

Edit:
Just wanted to say good on ZOS for this compensation package! I was expecting a reskinned minion or mount and a couple of exp scrolls, but this is how compensation should be handled. Actual, meaningful compensation. Hopefully it sets the tone for how compensation is handled going forward (especially in cases where people are unjustly banned for a period of time)