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Bank Account Being Charged?
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Daviiid_ESO✭✭✭Forss_Davidb16_ESO wrote: »Forss_Davidb16_ESO wrote: »Forss_Davidb16_ESO wrote: »Forss_Davidb16_ESO wrote: »Forss_Davidb16_ESO wrote: »
Why i need "check with parents, guardians or maybe a good friend and see if they can help you" If I bought the game and I can not play it on stupid reasonsForss_Davidb16_ESO wrote: »I understand your frustration, but as I said, check with parents, guardians or maybe a good friend and see if they can help you.
Because they might be able to help you with a valid payment method. The authorization is probably there because of legal reasons (in regard to the physical copies especially.) However I agree that it shouldn't be for the full amount, since a normal CC verification should suffice.
There are no legal reasons why they need to
A) Force you to set up a subscription plan ahead of time in order to access the 30 days of game time you already purchased with your copy of the game
and
B ) Charge a pre-auth at all much less the ENTIRE sub fee
I get that you don't agree with this either, but trying to come up with fictional excuses for ZoS' behavior is not helping the situation. I understand that you are just trying to help but please stop excusing ZoS for this.
There could be legal reasons to protect themselves as I stated previously (since a majority of subscription models in MMO's has done this.) As well as the marketing reasons I stated.
Do you really feel that this is something that is done without ANY reason, when it's been a part of the majority of MMO subscription models?
I've not been through an authorisation on ANY MMO I've ever subbed to. Either I've been exceedingly lucky or you're overstating yourself saying it's a majority.
Swtor, AoC, DC:U, WoW (supposedly before b.net merge), even back to Meridian 59 are the ones I know of. More have been stated by others throughout the thread. And what I was talking about is when they had their respective subscription models, not when they went free to play.
Of those you've mentioned I've played SWTOR and DCUO, Neither did an authorisation check on me.
DCUO did at release.
SWTOR as well. Google it and you will find relevant results.
I don't have to google it, both my paypal and bank histories show no authorisation checks from them.
That'd be because it was several years ago. Authorization transactions shouldn't remain either, at least not from my experience. The times I've been hit with a longer standing authorization pending, it dissapears from my bank history once it's cleared. This may also differ from bank to bank.
I brought up the google point since it points to the fact that this was indeed a part of their subscription system.
I disagree, I think you're being disingenuous. Both of those show me my full payment histories. You're going off of "google". I'll take my banks word for it over your search engine.
I'm using threads in their respective forums as proof in that the companies used similar methods. These threads wouldn't exist if they had never used this method, there are even discussions about it and excerpts from their ToS and requirements for purchase as well.Edited by Daviiid_ESO on April 6, 2014 3:20PM0 -
Forss_Davidb16_ESO wrote: »Making them interest? No interest is made, since the transaction is pending
Hence why I said people paying now; some are getting an actual charge not a pending transaction. Not forgetting the issues with tax in some countries and those forced to use pre-pay/ time cards.
Edited by gimmetheloot on April 6, 2014 3:35PM0 -
_chase_✭
I also said as much before, although I used more direct and less euphemistic wording, which somehow had gotten my post deleted, which suggests Forss_Davidb16_ESO does have some sweet relation with ZOS.I disagree, I think you're being disingenuous.Edited by _chase_ on April 6, 2014 3:24PM0 -
Anyone here got an estimate on how long they waited for their phone support if they waited for such? it says greater than an hour, ive waited for 2 hours or so, and yeah i know 2 hours is greater than 1 hour
its just to see if people have waited 10 hours or 3 hours or what not? 
And again, i agree with you, this is the worst possible way to do this, but i understand why they do it. but they should authenticate with 0.01$ , not full amount. 0 -
_chase_✭Amianthium wrote: »Anyone here got an estimate on how long they waited for their phone support if they waited for such? it says greater than an hour, ive waited for 2 hours or so, and yeah i know 2 hours is greater than 1 hour its just to see if people have waited 10 hours or 3 hours or what not? And again, i agree with you, this is the worst possible way to do this, but i understand why they do it. but they should authenticate with 0.01$ , not full amount.
There was someone who claimed 7 hours and still no call.Edited by _chase_ on April 6, 2014 3:31PM0 -
Daviiid_ESO✭✭✭
I also said as much before, although I used more direct and less euphemistic wording, which somehow had gotten my post deleted, which suggests Forss_Davidb16_ESO does have some sweet relation with ZOS.I disagree, I think you're being disingenuous.
Sweet relation with ZoS? Not really, I want to see this solved as much as anyone else in here, I just hate it when people try to fuel the fire even more. Especially with false statements and twisted views such as that they're stealing your money or that authorization has NEVER happened in the history of gaming.Amianthium wrote: »Anyone here got an estimate on how long they waited for their phone support if they waited for such? it says greater than an hour, ive waited for 2 hours or so, and yeah i know 2 hours is greater than 1 hour its just to see if people have waited 10 hours or 3 hours or what not? And again, i agree with you, this is the worst possible way to do this, but i understand why they do it. but they should authenticate with 0.01$ , not full amount.
Seeing as with the subscription-queue probably bringing more issues to the users, with the addition of the current billing issues AND other pre-existing in-game issues (greenshade anyone?); support is probably very busy at the moment, so it wouldn't surprise me if the queue is huge.Edited by Daviiid_ESO on April 6, 2014 3:33PM0 -
Amianthium wrote: »Anyone here got an estimate on how long they waited for their phone support if they waited for such? it says greater than an hour, ive waited for 2 hours or so, and yeah i know 2 hours is greater than 1 hour its just to see if people have waited 10 hours or 3 hours or what not? And again, i agree with you, this is the worst possible way to do this, but i understand why they do it. but they should authenticate with 0.01$ , not full amount.
There was someone who claimed 7 hours and still no call.
Insane :S. Well as long as they dont deduct my 30 days free time before they help me set up a plan so i can actually pay, im "glad".
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Cormoran✭✭Forss_Davidb16_ESO wrote: »Forss_Davidb16_ESO wrote: »Forss_Davidb16_ESO wrote: »Forss_Davidb16_ESO wrote: »Forss_Davidb16_ESO wrote: »Forss_Davidb16_ESO wrote: »
Why i need "check with parents, guardians or maybe a good friend and see if they can help you" If I bought the game and I can not play it on stupid reasonsForss_Davidb16_ESO wrote: »I understand your frustration, but as I said, check with parents, guardians or maybe a good friend and see if they can help you.
Because they might be able to help you with a valid payment method. The authorization is probably there because of legal reasons (in regard to the physical copies especially.) However I agree that it shouldn't be for the full amount, since a normal CC verification should suffice.
There are no legal reasons why they need to
A) Force you to set up a subscription plan ahead of time in order to access the 30 days of game time you already purchased with your copy of the game
and
B ) Charge a pre-auth at all much less the ENTIRE sub fee
I get that you don't agree with this either, but trying to come up with fictional excuses for ZoS' behavior is not helping the situation. I understand that you are just trying to help but please stop excusing ZoS for this.
There could be legal reasons to protect themselves as I stated previously (since a majority of subscription models in MMO's has done this.) As well as the marketing reasons I stated.
Do you really feel that this is something that is done without ANY reason, when it's been a part of the majority of MMO subscription models?
I've not been through an authorisation on ANY MMO I've ever subbed to. Either I've been exceedingly lucky or you're overstating yourself saying it's a majority.
Swtor, AoC, DC:U, WoW (supposedly before b.net merge), even back to Meridian 59 are the ones I know of. More have been stated by others throughout the thread. And what I was talking about is when they had their respective subscription models, not when they went free to play.
Of those you've mentioned I've played SWTOR and DCUO, Neither did an authorisation check on me.
DCUO did at release.
SWTOR as well. Google it and you will find relevant results.
I don't have to google it, both my paypal and bank histories show no authorisation checks from them.
That'd be because it was several years ago. Authorization transactions shouldn't remain either, at least not from my experience. The times I've been hit with a longer standing authorization pending, it dissapears from my bank history once it's cleared. This may also differ from bank to bank.
I brought up the google point since it points to the fact that this was indeed a part of their subscription system.
I disagree, I think you're being disingenuous. Both of those show me my full payment histories. You're going off of "google". I'll take my banks word for it over your search engine.
I'm using threads in their respective forums as proof in that the companies used similar methods. These threads wouldn't exist if they had never used this method, there are even discussions about it and excerpts from their ToS and requirements for purchase as well.
I'm using my actual bank statements.
People make many mistakes in forums, just look at this very thread. I didn't get any such authorisation checks, you can believe me or not, but if clearing things up is your intention here, you're doing yourself a disservice making such claims.Cormoran Venim, level 6 Nightblade, Ebonheart Pact1 -
McLawry✭I was planning on getting a game card after my free 30 days ran out. My bad.Edited by McLawry on April 6, 2014 3:55PM3 -
_chase_✭Forss_Davidb16_ESO wrote: »Sweet relation with ZoS? Not really, I want to see this solved as much as anyone else in here, I just hate it when people try to fuel the fire even more. Especially with false statements and twisted views such as that they're stealing your money or that authorization has NEVER happened in the history of gaming.
As my experience shows, commercial entities don't bother fixing things unless their customers do start fueling the fire, and often they don't even then.0 -
Daviiid_ESO✭✭✭Forss_Davidb16_ESO wrote: »Forss_Davidb16_ESO wrote: »Forss_Davidb16_ESO wrote: »Forss_Davidb16_ESO wrote: »Forss_Davidb16_ESO wrote: »Forss_Davidb16_ESO wrote: »
Why i need "check with parents, guardians or maybe a good friend and see if they can help you" If I bought the game and I can not play it on stupid reasonsForss_Davidb16_ESO wrote: »I understand your frustration, but as I said, check with parents, guardians or maybe a good friend and see if they can help you.
Because they might be able to help you with a valid payment method. The authorization is probably there because of legal reasons (in regard to the physical copies especially.) However I agree that it shouldn't be for the full amount, since a normal CC verification should suffice.
There are no legal reasons why they need to
A) Force you to set up a subscription plan ahead of time in order to access the 30 days of game time you already purchased with your copy of the game
and
B ) Charge a pre-auth at all much less the ENTIRE sub fee
I get that you don't agree with this either, but trying to come up with fictional excuses for ZoS' behavior is not helping the situation. I understand that you are just trying to help but please stop excusing ZoS for this.
There could be legal reasons to protect themselves as I stated previously (since a majority of subscription models in MMO's has done this.) As well as the marketing reasons I stated.
Do you really feel that this is something that is done without ANY reason, when it's been a part of the majority of MMO subscription models?
I've not been through an authorisation on ANY MMO I've ever subbed to. Either I've been exceedingly lucky or you're overstating yourself saying it's a majority.
Swtor, AoC, DC:U, WoW (supposedly before b.net merge), even back to Meridian 59 are the ones I know of. More have been stated by others throughout the thread. And what I was talking about is when they had their respective subscription models, not when they went free to play.
Of those you've mentioned I've played SWTOR and DCUO, Neither did an authorisation check on me.
DCUO did at release.
SWTOR as well. Google it and you will find relevant results.
I don't have to google it, both my paypal and bank histories show no authorisation checks from them.
That'd be because it was several years ago. Authorization transactions shouldn't remain either, at least not from my experience. The times I've been hit with a longer standing authorization pending, it dissapears from my bank history once it's cleared. This may also differ from bank to bank.
I brought up the google point since it points to the fact that this was indeed a part of their subscription system.
I disagree, I think you're being disingenuous. Both of those show me my full payment histories. You're going off of "google". I'll take my banks word for it over your search engine.
I'm using threads in their respective forums as proof in that the companies used similar methods. These threads wouldn't exist if they had never used this method, there are even discussions about it and excerpts from their ToS and requirements for purchase as well.
I'm using my actual bank statements.
People make many mistakes in forums, just look at this very thread. I didn't get any such authorisation checks, you can believe me or not, but if clearing things up is your intention here, you're doing yourself a disservice making such claims.
Make mistakes such as excerpts from the companies ToS and Requirements for purchase documents? Also a pretty big bunch of people talking about this exact thing?
Do you see any other authorization charges on your account? Since as I mentioned, they dissapear(ed) for me and several others once it's finished authorizing. (Since it's a temporary reservation, they are not relevant to your balance statement in the end, at least the way it works here.)Forss_Davidb16_ESO wrote: »Sweet relation with ZoS? Not really, I want to see this solved as much as anyone else in here, I just hate it when people try to fuel the fire even more. Especially with false statements and twisted views such as that they're stealing your money or that authorization has NEVER happened in the history of gaming.
As my experience shows, commercial entities don't bother fixing things unless their customers do start fueling the fire, and often they don't even then.
So because I want to calm this part of the community down a notch, and not see people fuelling the fire without a need to do so, I must be employed at ZoS? I can't just be a regular person, keeping a civil discussion in this forum in the hopes that this game won't crash and burn? No wonder you have these twisted conspiracy-theories about ZoS stealing your money if you're thinking that way about regular forum members as well.Edited by Daviiid_ESO on April 6, 2014 3:42PM0 -
Sypherioth✭✭✭Zenimax
I am not paying a penny until I can get my 30days without having to pay 12.99 trough Ideal.
It sux that some ppl are getting forced to pay right now because of the payment methods.
So again why the hell do I have to pay 12.99 trough Ideal because I am forced to use Ideal as a payment method..
Aint choosing Ideal as a payment option in future not enough?
So in my situation I still gotta pay 12.99 to play my 30 free days?2 -
Sypherioth✭✭✭And besides I bought the game from Zenimax itself trough Ideal shouldn't this be enough to validate Ideal as a payment??????2
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Would love to see what Peter Hines has to say about this comment: "The initial purchase is exactly the same as any other PC game because you don’t have to pay for the subscription until your 30 days is up."
Maybe someone can ask on twitter.
Source: vg24/74 -
Ranger_XSoul ShrivenPsychic_Kitty wrote: »I wonder if a lot of people contact their financial institutions and say they want to reverse the charges due to possible fraud....if that might be a bad thing for zenimax.
I know it will result in an automatic audit and review of their accounts if they get more then I think its 100 of these. FDIC rules are pretty harsh in this respect.
It won't work - it's not a charge yet so it won't be considered fraud (it's only a hold). I actually had this issue with a illegitimate hold on my account - couldn't do anything until it was moved to a "charge" - since a hold is ordinarily released so the bank doesn't need to do anything.0 -
Daviiid_ESO✭✭✭Okay so there is a pending charge on my CC for which I was aware of, my CC company AMEX posted this disclaimer above the pending charges:
Below are the details of your transaction and subscription. As a friendly reminder, you may now play for 30 days without charge and then your subscription will begin. If you cancel your subscription during those 30 days you will not be charged.
Transaction Receipt
Name: (Redacted for privacy)
Order #: *************** Card Number: American Express ****
Digital Standard Edition - KeyCode: ******************
Total $0.00 USD
Subscription Information
You have selected the following subscription plan:
180 Day Subscription
$77.94 USD every 180 days
When your account runs out of Game Time, you will be automatically billed $77.94 + applicable taxes for another 180 days of game time. We will charge your payment method ( Credit Card: American Express ending in **** )
If they are billing 180 days in advance they will lose 1/2 the subscribers this week!!!!
Akuza: ESO MOST WANTED
Akuza, you cut out the part where it said that you can cancel the subscription at any time(before it starts) and won't be charged. This is only a statement for the payment which will happen once his game time runs out. (A receipt for the subscription if you will.)Edited by Daviiid_ESO on April 6, 2014 3:54PM0 -
Sakiri✭✭✭✭✭
✭✭I too am curious as to why the auth was full price.
Only once ever for me was it like this and it was eith Orbitz(airline tickets) and my bank called them to *** for me as it *did* overdraft me.
The 15 isnt going to kill me but damn.0 -
I wanted to play free for the 30 days that I already bought with the game and then buy game cards as need be, but that doesn't seem possible now.
Why the hell is buying a game not validation anymore?4 -
Cutekhaos✭✭✭@Akuza Don't paraphrase my post and use it to troll people, that is the subscription I chose there are other options for those not comfortable making such a commitment.
Authorizations are not charges, it is an accounting notation that institutions (banks) use to get funding, Zenimax hasn 't received any money from AMEX, and they won't until May 6th (I activated yesterday) when they submit the paperwork causing the charge to post.Edited by Cutekhaos on April 6, 2014 3:58PM1 -
Twicebit✭I didn't get a queue, I paid last night before I went to bed. I guess I'm lucky, hang in there guys and gals and you will be playing soon enough.1 -
Daviiid_ESO✭✭✭
Did you really not know that there were more options when posting that? Well in that case here you go. You can choose between different methods, either recurring (1/3/6 month(s) at a time(charged when your game time is over)) or a one-time payment (1/3/6 month(s) at a time, paying at purchase through iDeal and similar options) OR use game time cards which contain 60 days, and will be sold at retailers (think WoW gamecards.)Edited by Daviiid_ESO on April 6, 2014 4:08PM1 -
TtT✭Sypherioth wrote: »Zenimax
I am not paying a penny until I can get my 30days without having to pay 12.99 trough Ideal.
It sux that some ppl are getting forced to pay right now because of the payment methods.
So again why the hell do I have to pay 12.99 trough Ideal because I am forced to use Ideal as a payment method..
Aint choosing Ideal as a payment option in future not enough?
So in my situation I still gotta pay 12.99 to play my 30 free days?
I asked them to call me and they surprisingly did within half an hour. The guy at the other end of the line did not know they had a payment option called iDeal, so I had to explain to him that the money will be charged immediately if you use it.
He told me that with iDeal and Game Time Cards and the other options which require immediate payment, you will be paying for an additional 30 days (at least) adding up to a total of 60 days of game time. I'd already understood this though. He said that unfortunately they need some kind of confirmation that you are able to pay, and that with options like iDeal you will be stuck with 30 additional days, even if you want to decide if you'd like to keep playing after the first 30 days.
If you don't have a CC, he suggested to use PayPal instead with which you can also cancel your subscription...Edited by TtT on April 6, 2014 4:13PM2 -
Ojustaboo✭✭✭✭✭
✭Forss_Davidb16_ESO wrote: »Forss_Davidb16_ESO wrote: »Forss_Davidb16_ESO wrote: »
Why i need "check with parents, guardians or maybe a good friend and see if they can help you" If I bought the game and I can not play it on stupid reasonsForss_Davidb16_ESO wrote: »I understand your frustration, but as I said, check with parents, guardians or maybe a good friend and see if they can help you.
Because they might be able to help you with a valid payment method. The authorization is probably there because of legal reasons (in regard to the physical copies especially.) However I agree that it shouldn't be for the full amount, since a normal CC verification should suffice.
There are no legal reasons why they need to
A) Force you to set up a subscription plan ahead of time in order to access the 30 days of game time you already purchased with your copy of the game
and
B ) Charge a pre-auth at all much less the ENTIRE sub fee
I get that you don't agree with this either, but trying to come up with fictional excuses for ZoS' behavior is not helping the situation. I understand that you are just trying to help but please stop excusing ZoS for this.
There could be legal reasons to protect themselves as I stated previously (since a majority of subscription models in MMO's has done this.) As well as the marketing reasons I stated.
Do you really feel that this is something that is done without ANY reason, when it's been a part of the majority of MMO subscription models?
I feel that they are making a bad business decision that will, and has, severely impacted the trust they have with their customers and will, has, hurt them financially now and in the long run.
It is not OK to charge the full sub amount, up to $80, as a pre-auth. There is no legal or marketing reason (unless you actually like bad PR) to charge more than $1 for a pre-auth. Charging $1 circumvents any fraud issues you are talking about.
We all know the predatory practices these sub models have built in by forcing you to set up a recurring sub and we have accepted it. It is not acceptable, nor is it excusable (as you somehow think it is) to charge the entire sub fee just to access the game time you have already purchased.
When you buy the game you pay for the first 30 days of game time (they call it free but it's actually baked into the box price). Placing a barrier of entry to that 30 days of game time is at best unethical. However, as MMO players, we have come to accept the standard $1 pre auth charge and being forced to set up a subscription in order to access it.
Again, I ask you to stop excusing ZoS and their actions. Whether this was their intent or not does not matter, only that this is what they are doing and, as usual, they are completely ignoring the issue hoping it will go away. Another terrible business practice that will, and has, hurt them financially.
I understand you do not agree with charging the full amount, you continue to say than and than continue to reply to posts not even acknowledging that that is what people are upset about and excusing ZoS and their shady behavior.
What you seem to be thinking is that I'm excusing ZoS for charging the full amount. I'm not, and would like to see this fixed as much as anyone else in here. I'm here to calm down the *** and clarify to people that AUTHORIZATION is common(not for the full amount), and that Zenimax isn't stealing peoples money. There's no point in riling people up making it worse. A CSR can't just go change this themselves, so I hope as much as anyone else here that it will be fixed ASAP, but for that to happen they will need some time to gather the responsible people. It's not a press of a button.
A lot of people seem to have twisted views upon the matter here, which I'm trying to clear up (for example people thinking that Zeni gets the money and will keep it, or just general BS that pre-auth has never happened before.)
I agree with that.
The biggest problem here isn't that they are authorising the full amount, even though they're the only company that I have ever seen do so to validate a card, it's the simple fact that when they do, it doesn't clearly warn you, it says they are taking 0.00
It told me but only because I used paypal and the paypal website told me, I also had it returned within about 30- seconds. But others haven't been as lucky.
What I cant believe is after all this time, Zenimax has kept so quiet, it's such an easy thing to fix and even if it will take time to do so, a simple apology or acknowledgement goes a lot way to keeping people calm.2 -
lity✭My money still hold for 3 days, even though I canceled the subscription.
If the money had to take when my game time expired, then probably return them at the same time.
Great.0 -
Daviiid_ESO✭✭✭Sypherioth wrote: »Zenimax
I am not paying a penny until I can get my 30days without having to pay 12.99 trough Ideal.
It sux that some ppl are getting forced to pay right now because of the payment methods.
So again why the hell do I have to pay 12.99 trough Ideal because I am forced to use Ideal as a payment method..
Aint choosing Ideal as a payment option in future not enough?
So in my situation I still gotta pay 12.99 to play my 30 free days?
I asked them to call me and they surprisingly did within half an hour. The guy at the other end of the line did not know they had a payment option called iDeal, so I had to explain to him that the money will be charged immediately if you use it.
He told me that with iDeal and Game Time Cards and the other options which require immediate payment, you will be paying for an additional 30 days (at least) adding up to a total of 60 days of game time. I'd already understood this though. He said that unfortunately they need some kind of confirmation that you are able to pay, and that with options like iDeal you will be stuck with 30 additional days, even if you want to decide if you'd like to keep playing after the first 30 days.
If you don't have a CC, he suggested to use PayPal instead with which you can also cancel your subscription...
Isn't it possible to link your iDeal card to paypal? Since I have never used iDeal I have no idea, but if you're willing to go through the extra route and it's a possibility then that could work.Forss_Davidb16_ESO wrote: »Forss_Davidb16_ESO wrote: »Forss_Davidb16_ESO wrote: »
Why i need "check with parents, guardians or maybe a good friend and see if they can help you" If I bought the game and I can not play it on stupid reasonsForss_Davidb16_ESO wrote: »I understand your frustration, but as I said, check with parents, guardians or maybe a good friend and see if they can help you.
Because they might be able to help you with a valid payment method. The authorization is probably there because of legal reasons (in regard to the physical copies especially.) However I agree that it shouldn't be for the full amount, since a normal CC verification should suffice.
There are no legal reasons why they need to
A) Force you to set up a subscription plan ahead of time in order to access the 30 days of game time you already purchased with your copy of the game
and
B ) Charge a pre-auth at all much less the ENTIRE sub fee
I get that you don't agree with this either, but trying to come up with fictional excuses for ZoS' behavior is not helping the situation. I understand that you are just trying to help but please stop excusing ZoS for this.
There could be legal reasons to protect themselves as I stated previously (since a majority of subscription models in MMO's has done this.) As well as the marketing reasons I stated.
Do you really feel that this is something that is done without ANY reason, when it's been a part of the majority of MMO subscription models?
I feel that they are making a bad business decision that will, and has, severely impacted the trust they have with their customers and will, has, hurt them financially now and in the long run.
It is not OK to charge the full sub amount, up to $80, as a pre-auth. There is no legal or marketing reason (unless you actually like bad PR) to charge more than $1 for a pre-auth. Charging $1 circumvents any fraud issues you are talking about.
We all know the predatory practices these sub models have built in by forcing you to set up a recurring sub and we have accepted it. It is not acceptable, nor is it excusable (as you somehow think it is) to charge the entire sub fee just to access the game time you have already purchased.
When you buy the game you pay for the first 30 days of game time (they call it free but it's actually baked into the box price). Placing a barrier of entry to that 30 days of game time is at best unethical. However, as MMO players, we have come to accept the standard $1 pre auth charge and being forced to set up a subscription in order to access it.
Again, I ask you to stop excusing ZoS and their actions. Whether this was their intent or not does not matter, only that this is what they are doing and, as usual, they are completely ignoring the issue hoping it will go away. Another terrible business practice that will, and has, hurt them financially.
I understand you do not agree with charging the full amount, you continue to say than and than continue to reply to posts not even acknowledging that that is what people are upset about and excusing ZoS and their shady behavior.
What you seem to be thinking is that I'm excusing ZoS for charging the full amount. I'm not, and would like to see this fixed as much as anyone else in here. I'm here to calm down the *** and clarify to people that AUTHORIZATION is common(not for the full amount), and that Zenimax isn't stealing peoples money. There's no point in riling people up making it worse. A CSR can't just go change this themselves, so I hope as much as anyone else here that it will be fixed ASAP, but for that to happen they will need some time to gather the responsible people. It's not a press of a button.
A lot of people seem to have twisted views upon the matter here, which I'm trying to clear up (for example people thinking that Zeni gets the money and will keep it, or just general BS that pre-auth has never happened before.)
I agree with that.
The biggest problem here isn't that they are authorising the full amount, even though they're the only company that I have ever seen do so to validate a card, it's the simple fact that when they do, it doesn't clearly warn you, it says they are taking 0.00
It told me but only because I used paypal and the paypal website told me, I also had it returned within about 30- seconds. But others haven't been as lucky.
What I cant believe is after all this time, Zenimax has kept so quiet, it's such an easy thing to fix and even if it will take time to do so, a simple apology or acknowledgement goes a lot way to keeping people calm.
I agree with you on that on all points.My money still hold for 3 days, even though I canceled the subscription.
If the money had to take when my game time expired, then probably return them at the same time.
Great.
If you're located in the US you should most likely have them by tomorrow, tuesday latest. If not, or if it's posing a bigger problem I'd recommend contacting support, but I don't think CSR's have any control over releasing pre-auths unfortunately.Edited by Daviiid_ESO on April 6, 2014 4:19PM0 -
TtT✭Forss_Davidb16_ESO wrote: »Sypherioth wrote: »Zenimax
I am not paying a penny until I can get my 30days without having to pay 12.99 trough Ideal.
It sux that some ppl are getting forced to pay right now because of the payment methods.
So again why the hell do I have to pay 12.99 trough Ideal because I am forced to use Ideal as a payment method..
Aint choosing Ideal as a payment option in future not enough?
So in my situation I still gotta pay 12.99 to play my 30 free days?
I asked them to call me and they surprisingly did within half an hour. The guy at the other end of the line did not know they had a payment option called iDeal, so I had to explain to him that the money will be charged immediately if you use it.
He told me that with iDeal and Game Time Cards and the other options which require immediate payment, you will be paying for an additional 30 days (at least) adding up to a total of 60 days of game time. I'd already understood this though. He said that unfortunately they need some kind of confirmation that you are able to pay, and that with options like iDeal you will be stuck with 30 additional days, even if you want to decide if you'd like to keep playing after the first 30 days.
If you don't have a CC, he suggested to use PayPal instead with which you can also cancel your subscription...
Isn't it possible to link your iDeal card to paypal? Since I have never used iDeal I have no idea, but if you're willing to go through the extra route and it's a possibility then that could work.
I just looked at the PayPal website, and you can indeed add money via iDeal (which by the way is a Netherlands-only payment method). I'm not sure if I can get money from my PayPal account back to my bank account though...0 -
_chase_✭What puzzles me in all the CS answers and the things certain apologists write on these forums supposedly on their own accord is the general idea that ZOS does this now to “confirm you are able to pay” or to “simply secure your subscription” or some other nonsense like that. To what end?! We already bought the game. That purchase includes 30 days of game time. They've created this whole problem out of thin air and now keep their mouths shut, ignoring our concerns. This really pisses me off.Edited by _chase_ on April 6, 2014 4:25PM1
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Daviiid_ESO✭✭✭Forss_Davidb16_ESO wrote: »Sypherioth wrote: »Zenimax
I am not paying a penny until I can get my 30days without having to pay 12.99 trough Ideal.
It sux that some ppl are getting forced to pay right now because of the payment methods.
So again why the hell do I have to pay 12.99 trough Ideal because I am forced to use Ideal as a payment method..
Aint choosing Ideal as a payment option in future not enough?
So in my situation I still gotta pay 12.99 to play my 30 free days?
I asked them to call me and they surprisingly did within half an hour. The guy at the other end of the line did not know they had a payment option called iDeal, so I had to explain to him that the money will be charged immediately if you use it.
He told me that with iDeal and Game Time Cards and the other options which require immediate payment, you will be paying for an additional 30 days (at least) adding up to a total of 60 days of game time. I'd already understood this though. He said that unfortunately they need some kind of confirmation that you are able to pay, and that with options like iDeal you will be stuck with 30 additional days, even if you want to decide if you'd like to keep playing after the first 30 days.
If you don't have a CC, he suggested to use PayPal instead with which you can also cancel your subscription...
Isn't it possible to link your iDeal card to paypal? Since I have never used iDeal I have no idea, but if you're willing to go through the extra route and it's a possibility then that could work.
I just looked at the PayPal website, and you can indeed add money via iDeal (which by the way is a Netherlands-only payment method). I'm not sure if I can get money from my PayPal account back to my bank account though...
Have you looked in to the option of linking the actual iDeal card to paypal? So they're connected directly? If that's a possibility you could link them, go through the authorization, and if you don't want to keep the paypal account after that (and the authorization is cleared) un-link them and remove your paypal. Then after cancelling the subscription and playing through your first 30 free days, pay with iDeal month per month if you feel like continue playing.
This way I don't think you'd have to actually transfer the money, since they're linked. But I'm not sure as I said, as I'm unfamiliar with iDeal. Worth looking into at least.
However, if it's not possible to link and you end up transferring the money to a seperate paypal account, it should be able to send them back to your account as any other transaction (if allowed by iDeal.) I'm not sure if paypal takes a small fee for this though (I'd guess no, but don't hold my word for it.)Edited by Daviiid_ESO on April 6, 2014 4:26PM0
