Bank Account Being Charged?

kadakithisb14_ESO

This is really stupid. No other pay-to-play MMO I have played required you to set up your subscription plan before your included time was up. WoW didn't require it at launch. Neither did Lord of the Rings Online when I played it. Neither did City of Heroes. Not even Star Wars: the Old Republic required it. If this is in fact what Zenimax meant, then they need a better writer, because it was not at all clear!

kcolasaccob14_ESO

Akuza wrote: »

My password will not let me log in. Its correct on the web site but game will not take it. i do not have the caplocks on either. You guys have alot of bugs in this game that should have been worked out before the launch. I was a beta tester and there are more bugs out of beta than in beta. This game has many flaws the good points dont out weigh the bad ones. I am 48 years young i have been a gamer since the original D and D books you seem to collect data from non gamers to implement into your game. So i will help you. I'm a closet gamer i own a million dollar company which i will not mention. You are missing the Key ingredient which is .

1. in battle who the hell wants to stop and press m to look at a map that blocks the screen make a HUD display Dammit the more HUD items we have the better !!
2. The loser you hired that said in the meeting but i want them to see all the graphic details we put into the game not cluttered by a bunch of icons. FIRE HIM !!! We are in battle we want Function not Flare!!!!!!!!!!!!!!!!!!
3. The more icon buttons we have the happier we are. buttons on screen is what makes you learn your toons fighting style. you offer is a pre set number for less than the fight abilities we have how stupid is that? fire the guy that decided that.
4. Q for the spin bar to heal,stam,food,potion... who the hell dreamed up this? i'll tell you who a NON GAMER !.... when we are in battle do you think we have time to press Q and rotate a damn bar then select what we want to use then press Q? and oh.. BTW while you were selecting that you were ass *** by your enemy.
5. PVP guards... really? you made is so a level 10 can kill a level 50 guard? Why? the object for the PVP area is to make it hard so that you force people to group up and take on the guards that are a true level 50.
6. Your going to lose 50% of your accounts due to Questing. YES questing !.... you have dropped so much time and effort into your questing that your fail to see the simple fact that... Males like to kill *** !.. Making pull areas to kill mobs to level rather than quest is a good idea.
7. Bags. this was a cluster ***..Fire the guy who thought he needed to make all the items you picked up count as 1 so the bags are full in the 1st 30 sec of game play and no way we want to destroy or sell items we need.

In conclusion If you really want to make the game capture your target you need to take a deep look into the game mechanics of the ultimate on line game which is Dark Age Of Camelot. My guild help the top PVP slot for 5 years YES !! 5 years of the 7 years i played it. Not just think how happy you would be to capture the attention of your subscribers for 10 years !

Get your *** together !

I laughed a lot at this post, thanks.

Also, a million dollar company is also called "a small business". Lots of people own one. Thanks for your input.

YEttisheep

Why the hell have I had to try setting up a subscription 5 times only for you guys to hold MY money for over 3 days and never sending me a confirmation email so I can't play the game

TtT

Forss_Davidb16_ESO wrote: »

Because they might be able to help you with a valid payment method. The authorization is probably there because of legal reasons (in regard to the physical copies especially.) However I agree that it shouldn't be for the full amount, since a normal CC verification should suffice.

That is a lame reason since I've already paid for the first 30 days (and I have no physical copy). It should be possible to play the game without bothering other people. What's so hard about that?

RedKnight

kcolasaccob14_ESO wrote: »

However, there are certainly better ways to get a problem fixed that screaming on a message board and doing what essentially comes down to, "you people are idiots" in their posts.

1. Give them MOAR money they're asking for. Very good way, right? Showing them that they can do whatever *** they want & community will eat it.
2. Contact support. I'm waiting for 2,5 days already to get an answer & my both accounts are already locked. Also a very effective way, right? %)
3. ?.. Refund, I guess. The best way for now.

Upd. Now I can log into teh game again. Even more funny. Account says that I'm still on early access ofc., since I'm unable to activate IE.

IStreamSandwich

One thing that stands out to me, is that out of ALL of these comments, only ONE reply has been from someone affiliated with Zenimax. That's just outstandingly bad.

kbelosevic

hey guys i just tryerd to enter the game even if on my accaunt subscripction play isnt finished ,and my payment method isnt validated cause i dont have enough money on my card ,and i got in the game !!!!

Daviiid_ESO

RedKnight wrote: »

"For any recurring subscriptions, you understand and agree that we will save your payment information and authorize the recurring payment now, but will not charge you until after any game time has expired, subject to cancellation by you at any time. If you have no game time remaining, you will be billed upon clicking “I agree” and your purchase is final as we are providing you immediate access."

That's a quote from their wonderful billing page. Since I'm using IE code, it says that purchase is for 0.00 plus , obviously, I shall get 30 days with it thus no CC charge at all. Or 0.1-1.00 as a check (usual, no complains about it) Where the f. is any info about "We'll lock full sub price on your card & tell you to f off if there isn't enough"? Imagine I wanted 2x3 months, I have 2 accounts. Now I can't play cause I don't have like $90 free money on card after I already paid $160 for the f game?

Well, technically authorization works that way. The money is put in pending-mode and will be released shortly after (apparantly almost instant for EU users, but seems to take longer for users in the US. It's a bit annoying that they have to authorize the full amount though. Some say the authorization was only $1 for them. I don't know that's because of different banks or something, but hopefully they'll get it fixed ASAP so that everyone can get into the game efficiently.

Woenprom

Lol, now 1+ hour account login queues. On sunday, during EU primetime.

Well done ZOS. How hard it would be to simply let us play our free month, without even visiting official site?

Tabris93

I was expecting whining and pitchforks as bugs and delays were certain to happen, and I was not wrong.

I can understand that people are annoyed, but this is getting out of hand. This is a game. You are not paying for it twice, the authorization amount will be returned. If that means you can't play today, it's not the end of the world. It's a game.

I'm the queue myself, and I have only myself to blame for not having activated this sooner. Delays on launch day is to be expected. I have played all of this week and I love the game to bits.

IStreamSandwich

anne.svensenb16_ESO wrote: »

I can understand that people are annoyed, but this is getting out of hand. This is a game. You are not paying for it twice, the authorization amount will be returned. If that means you can't play today, it's not the end of the world. It's a game.

I'm the queue myself, and I have only myself to blame for not having activated this sooner. Delays on launch day is to be expected. I have played all of this week and I love the game to bits.

One thing you don't understand, is for some people, it might take them into Overdraft, resulting in fees from the bank. Also, some banks instead of using Authorization, put the funds on hold until the 30 days are up and Zenimax need the money for another month..

Either way, it's stupid.

AlexanderNevermind

Everything was going so smooth with this launch. It just figures they had to go and screw things up. $70.00 dollars on this game and now I can't get in. Why not make us put in sub payment info prior to starting instead of locking everyone out at the same time..........

Tabris93

IStreamSandwich wrote: »

One thing you don't understand, is for some people, it might take them into Overdraft, resulting in fees from the bank. Also, some banks instead of using Authorization, put the funds on hold until the 30 days are up and Zenimax need the money for another month..

Either way, it's stupid.

If it takes you into overdraft, you don't activate it until you have that amount on your card. Yes, they should have reduced the author. fee to 0.01, that would be better, of course. But the way people are rallying each other up demanding refunds, calling zenimax all kinds of crap - it's just way overboard.

But it's not surprising. I've seen it in several other MMOs as well. Any change or error on the behalf of the devs, and the players go into full-blown rage out of every sane proportion.

Daviiid_ESO

kadakithisb14_ESO wrote: »

This is really stupid. No other pay-to-play MMO I have played required you to set up your subscription plan before your included time was up. WoW didn't require it at launch. Neither did Lord of the Rings Online when I played it. Neither did City of Heroes. Not even Star Wars: the Old Republic required it. If this is in fact what Zenimax meant, then they need a better writer, because it was not at all clear!

Most MMO's have done this. Even WoW. Maybe not at release but they did it during a time period between vanilla and Wotlk at least. (The switch was probably when they merged together with b.net) I know this for a fact and you can even google it.

TtT wrote: »

Forss_Davidb16_ESO wrote: »

Because they might be able to help you with a valid payment method. The authorization is probably there because of legal reasons (in regard to the physical copies especially.) However I agree that it shouldn't be for the full amount, since a normal CC verification should suffice.

That is a lame reason since I've already paid for the first 30 days (and I have no physical copy). It should be possible to play the game without bothering other people. What's so hard about that?

Yes, I understand that people might not agree with authorization, but it is a standard for subscription based models. This specific topic has been discussed further back in the thread.

I agree that it should be able to be played without doing anything. However there is probably more to it than just that. Legal reasons (fraud, as I said, regarding physical copies especially) which makes this authorization something they want to protect themselves with. Marketing reasons, wanting people to sub so they wont have to think about it later, also a big reason why other big subscription models do this.

As I said though, the full amount should not be a part of the authorization, and a simple CC verification should suffice to authorize someones credit card. It's not as simple as it may seem, but hopefully they'll get it going as soon as possible.

Daviiid_ESO

kbelosevic wrote: »

hey guys i just tryerd to enter the game even if on my accaunt subscripction play isnt finished ,and my payment method isnt validated cause i dont have enough money on my card ,and i got in the game !!!!

Read the first post and then contact support.

Discrimihate

Meanwhile at Blizzard headquarters...

McLawry

Thanks for the early access! Now that I can no longer play, does anyone have a suggestion for a free mmo alternative?

IStreamSandwich

anne.svensenb16_ESO wrote: »

IStreamSandwich wrote: »

One thing you don't understand, is for some people, it might take them into Overdraft, resulting in fees from the bank. Also, some banks instead of using Authorization, put the funds on hold until the 30 days are up and Zenimax need the money for another month..

Either way, it's stupid.

If it takes you into overdraft, you don't activate it until you have that amount on your card. Yes, they should have reduced the author. fee to 0.01, that would be better, of course. But the way people are rallying each other up demanding refunds, calling zenimax all kinds of crap - it's just way overboard.

But it's not surprising. I've seen it in several other MMOs as well. Any change or error on the behalf of the devs, and the players go into full-blown rage out of every sane proportion.

The thing is, it's not overboard at all. It's what unhappy customers do when a company does something completely absurd. Yes, some of the people could learn to use grammar correctly and actually string together a coherent sentence instead of "EHMERGERD SO BERD, RERFERND PLERS"

Zenimax just seemed to drop the ball, and then freeze out their customers with 1 reply in nearly 40 pages of a thread.

Daviiid_ESO

AlexanderNevermind wrote: »

Everything was going so smooth with this launch. It just figures they had to go and screw things up. $70.00 dollars on this game and now I can't get in. Why not make us put in sub payment info prior to starting instead of locking everyone out at the same time..........

It has been in the launcher the entire early access that you need to set up a sub once the early access period was over.

Elaithe

Forss_Davidb16_ESO wrote: »

Bellar wrote: »

Forss_Davidb16_ESO wrote: »

I understand your frustration, but as I said, check with parents, guardians or maybe a good friend and see if they can help you.

Why i need "check with parents, guardians or maybe a good friend and see if they can help you" If I bought the game and I can not play it on stupid reasons

Because they might be able to help you with a valid payment method. The authorization is probably there because of legal reasons (in regard to the physical copies especially.) However I agree that it shouldn't be for the full amount, since a normal CC verification should suffice.

There are no legal reasons why they need to

A) Force you to set up a subscription plan ahead of time in order to access the 30 days of game time you already purchased with your copy of the game

and

B ) Charge a pre-auth at all much less the ENTIRE sub fee

I get that you don't agree with this either, but trying to come up with fictional excuses for ZoS' behavior is not helping the situation. I understand that you are just trying to help but please stop excusing ZoS for this.

SK1TZ0FR3N1K

Allonsy wrote: »

I will have two copies of the game, being played on two different computers by two different people in the same household. This means, according to the original post, that my card will be charged twice for the FULL amount, even though I am entitled to 30 days each just for buying the game. I find this COMPLETELY unacceptable! WoW certainly never asks for card or payment info when you buy any of their games. If this is going to be the practice, I will gladly refuse my pre-orders of this game and go back to playing WoW. SMH.

WoW does ask for your CC info, then states if you don't cancel at the end of your trial period you will be billed every month at the monthly fee until you cancel the subscription.

@josephirothb16_ESO I had to do it for SW:ToR also.

Akuza

I laughed a lot at this post, thanks.

Also, a million dollar company is also called "a small business". Lots of people own one. Thanks for your input.

[/quote]
Thats net not gross have a good one

Tabris93

IStreamSandwich wrote: »

The thing is, it's not overboard at all. It's what unhappy customers do when a company does something completely absurd. Yes, some of the people could learn to use grammar correctly and actually string together a coherent sentence instead of "EHMERGERD SO BERD, RERFERND PLERS"

Zenimax just seemed to drop the ball, and then freeze out their customers with 1 reply in nearly 40 pages of a thread.

I agree that customers have every right to comment and complain. But there is a different between a valid complaint and the pitchfork attitude of "I HATE ZENI THEY JUST WANT OUR MONEY THOSE GREEDY NOOBS", which adds nothing constructive to this at all. All it does is add fuel to the fire, and the level of fire in this thread is already way beyond any level of sanity.

When I read threads like this, all my sympathy goes out to the devs, even if they butched it up in the first place. Because the level of fire they receive is so overboard it's just ridiculous.

Zenimax have posted a statement on this site now, by the header. That tells us all we need to know for now. Chill, guys. It's just a game.

AlexanderNevermind

Forss_Davidb16_ESO wrote: »

AlexanderNevermind wrote: »

Everything was going so smooth with this launch. It just figures they had to go and screw things up. $70.00 dollars on this game and now I can't get in. Why not make us put in sub payment info prior to starting instead of locking everyone out at the same time..........

It has been in the launcher the entire early access that you need to set up a sub once the early access period was over.

I understand this. But to lock everyone out on a Sunday morn, when its peak play time especially for those of us who work. It would have just been easier for them to have us put this info in place prior to allowing us to play. So I log on this morn (with the full expectation of having to put in my payment info) and have to sit in a queue that is over an hour long just to do so....... I would not have complained if not for this. An upcoming MMO for example required one to set up payment immediately. Avoiding this debacle.

Daviiid_ESO

Elaithe wrote: »

Forss_Davidb16_ESO wrote: »

Bellar wrote: »

Forss_Davidb16_ESO wrote: »

I understand your frustration, but as I said, check with parents, guardians or maybe a good friend and see if they can help you.

Why i need "check with parents, guardians or maybe a good friend and see if they can help you" If I bought the game and I can not play it on stupid reasons

Because they might be able to help you with a valid payment method. The authorization is probably there because of legal reasons (in regard to the physical copies especially.) However I agree that it shouldn't be for the full amount, since a normal CC verification should suffice.

There are no legal reasons why they need to

A) Force you to set up a subscription plan ahead of time in order to access the 30 days of game time you already purchased with your copy of the game

and

B ) Charge a pre-auth at all much less the ENTIRE sub fee

I get that you don't agree with this either, but trying to come up with fictional excuses for ZoS' behavior is not helping the situation. I understand that you are just trying to help but please stop excusing ZoS for this.

There could be legal reasons to protect themselves as I stated previously (since a majority of subscription models in MMO's has done this.) As well as the marketing reasons I stated.

Do you really feel that this is something that is done without ANY reason, when it's been a part of the majority of MMO subscription models?

Tabris93

AlexanderNevermind wrote: »

I understand this. But to lock everyone out on a Sunday morn, when its peak play time especially for those of us who work. It would have just been easier for them to have us put this info in place prior to allowing us to play. So I log on this morn (with the full expectation of having to put in my payment info) and have to sit in a queue that is over an hour long just to do so....... I would not have complained if not for this. An upcoming MMO for example required one to set up payment immediately. Avoiding this debacle.

We could also have avoided this debacle if we who pre-ordered had put in our payment info in the last few days instead of waiting until today. I am myself guilty of this for no other reason than being lazy, so the fact that I'm now in a queue instead of spending my Sunday playing is my own fault.

Daviiid_ESO

AlexanderNevermind wrote: »

Forss_Davidb16_ESO wrote: »

AlexanderNevermind wrote: »

Everything was going so smooth with this launch. It just figures they had to go and screw things up. $70.00 dollars on this game and now I can't get in. Why not make us put in sub payment info prior to starting instead of locking everyone out at the same time..........

It has been in the launcher the entire early access that you need to set up a sub once the early access period was over.

I understand this. But to lock everyone out on a Sunday morn, when its peak play time especially for those of us who work. It would have just been easier for them to have us put this info in place prior to allowing us to play. So I log on this morn (with the full expectation of having to put in my payment info) and have to sit in a queue that is over an hour long just to do so....... I would not have complained if not for this. An upcoming MMO for example required one to set up payment immediately. Avoiding this debacle.

Yes, I suspect their servers weren't ready for everyone wanting to subscribe at the exact same hour. Could've been better prepared, but nevertheless could've been solved by people actually doing this a couple of hours ago, before it was a requirement. The information was there, on your account page and in the launcher. I don't disagree that everyone would benefit without the queue though.

Elaithe

Forss_Davidb16_ESO wrote: »

Elaithe wrote: »

Forss_Davidb16_ESO wrote: »

Bellar wrote: »

Forss_Davidb16_ESO wrote: »

I understand your frustration, but as I said, check with parents, guardians or maybe a good friend and see if they can help you.

Why i need "check with parents, guardians or maybe a good friend and see if they can help you" If I bought the game and I can not play it on stupid reasons

Because they might be able to help you with a valid payment method. The authorization is probably there because of legal reasons (in regard to the physical copies especially.) However I agree that it shouldn't be for the full amount, since a normal CC verification should suffice.

There are no legal reasons why they need to

A) Force you to set up a subscription plan ahead of time in order to access the 30 days of game time you already purchased with your copy of the game

and

B ) Charge a pre-auth at all much less the ENTIRE sub fee

I get that you don't agree with this either, but trying to come up with fictional excuses for ZoS' behavior is not helping the situation. I understand that you are just trying to help but please stop excusing ZoS for this.

There could be legal reasons to protect themselves as I stated previously (since a majority of subscription models in MMO's has done this.) As well as the marketing reasons I stated.

Do you really feel that this is something that is done without ANY reason, when it's been a part of the majority of MMO subscription models?

I feel that they are making a bad business decision that will, and has, severely impacted the trust they have with their customers and will, has, hurt them financially now and in the long run.

It is not OK to charge the full sub amount, up to $80, as a pre-auth. There is no legal or marketing reason (unless you actually like bad PR) to charge more than $1 for a pre-auth. Charging $1 circumvents any fraud issues you are talking about.

We all know the predatory practices these sub models have built in by forcing you to set up a recurring sub and we have accepted it. It is not acceptable, nor is it excusable (as you somehow think it is) to charge the entire sub fee just to access the game time you have already purchased.

When you buy the game you pay for the first 30 days of game time (they call it free but it's actually baked into the box price). Placing a barrier of entry to that 30 days of game time is at best unethical. However, as MMO players, we have come to accept the standard $1 pre auth charge and being forced to set up a subscription in order to access it.

Again, I ask you to stop excusing ZoS and their actions. Whether this was their intent or not does not matter, only that this is what they are doing and, as usual, they are completely ignoring the issue hoping it will go away. Another terrible business practice that will, and has, hurt them financially.

I understand you do not agree with charging the full amount, you continue to say than and than continue to reply to posts not even acknowledging that that is what people are upset about and excusing ZoS and their shady behavior.

AlexanderNevermind

anne.svensenb16_ESO wrote: »

AlexanderNevermind wrote: »

I understand this. But to lock everyone out on a Sunday morn, when its peak play time especially for those of us who work. It would have just been easier for them to have us put this info in place prior to allowing us to play. So I log on this morn (with the full expectation of having to put in my payment info) and have to sit in a queue that is over an hour long just to do so....... I would not have complained if not for this. An upcoming MMO for example required one to set up payment immediately. Avoiding this debacle.

We could also have avoided this debacle if we who pre-ordered had put in our payment info in the last few days instead of waiting until today. I am myself guilty of this for no other reason than being lazy, so the fact that I'm now in a queue instead of spending my Sunday playing is my own fault.

I understand my failing to put in my payment info plays a part in this (as I sheepishly shake my head in agreement) but lets be honest, no one expected there to be hr long queues for pre-payment........for a game that has had zero queues to log in and play.

Tabris93

AlexanderNevermind wrote: »

I understand my failing to put in my payment info plays a part in this (as I sheepishly shake my head in agreement) but lets be honest, no one expected there to be hr long queues for pre-payment........for a game that has had zero queues to log in and play.

And neither did Zenimax.