Bank Account Being Charged?

Amianthium

this is ridicoulous.. im gonna ask for a full refund when they call me on the phoneback option, which will most likely be on my unborn daughters graduation.. i know all mmos have been using authentication but NO mmos have been using full amount.. i had some time off work to play this weekend.. i could just have been going to work and made some money. and yeah people in here are screaming that some people should get a hold of their finances and ***.. but what about the people playing this game who arent old enough to have credit cards? or in my case, got an unborn daughter on the way, so my money is going on the baby room. and yeah that means i have less than 14,99 on my account atm. just like a lot of other people in here, otherwise this thread wouldnt be so big.. but the biggest problem i have with this is there is NO STATEMENT, NO RESPONSE what so ever from Zenimax. I payed for an Imperial Digital pre order, which was a lot of money in my country.. and i got 30 days play time for it. which i cant use because they need to authenticate that i apparently can play their game, or i aint a robot.. bye bye ESO, hello again Diablo 3.

Amianthium

shadefox90b14_ESO wrote: »

Amianthium wrote: »

out of curiousity, anyone else here used the phone back option? and how many hours are you on (not getting a call) ?

I have been waiting for a call back since Friday.

And yeah it was this poor souls comment/answer that made me tick.. go ahead people, rage, troll me, what ever, dont give a ***.

Raubrey

Forss_Davidb16_ESO wrote: »

Sweet relation with ZoS? Not really, I want to see this solved as much as anyone else in here, I just hate it when people try to fuel the fire even more. Especially with false statements and twisted views such as that they're stealing your money or that authorization has NEVER happened in the history of gaming.

I don't know why you are white knighting for Zenimax and don't really care but did it ever occur to you that you are actually making the problem worse?

It seems most the messages in this thread are some derivation of banter between you and a person with a valid complaint.

If you *really* want to be helpful, why not let people blow off some steam, let customer service do their job, and quit arguing with people about their very own bank statements and answering questions with your efficient use of Google rather than experience.

I can see the desire to correct inaccuracies but you have done so (sometimes mistakenly, it appears) numerous times to the point of it being counterproductive...in my humble opinion.

heitor

I just cant select any payment method, there is no option in my account page, what should I do? :S plz help

Hearts

shadefox90b14_ESO wrote: »

Amianthium wrote: »

out of curiousity, anyone else here used the phone back option? and how many hours are you on (not getting a call) ?

I have been waiting for a call back since Friday.

@shadefox90b14_ESO
Please tell me that you are joking.. seriously.. please answer and say that its a joke

Amianthium

Hearts wrote: »

shadefox90b14_ESO wrote: »

Amianthium wrote: »

out of curiousity, anyone else here used the phone back option? and how many hours are you on (not getting a call) ?

I have been waiting for a call back since Friday.

@shadefox90b14_ESO
Please tell me that you are joking.. seriously.. please answer and say that its a joke

Had that same feeling, but seeing the lack of responses from them in this very thread on their official forum, im getting the feeling its not a joke. So when they finally call me im gonna ask for a full refund. if they have problems of this massive size at the very launch day. I dread the day of the first server maintenance, im gonna ask for a full refund, see how the game develops, and then maybe buy it again.

typsis

and finally they dont allow me to enter game just now.
"your login information is incorrect."
but it is not they forcing me to pay another 30 days for giving me my legal 30 days of game time

dysphorya

@seventhsymbol No, actually. For some of us, it is THIS:

Carafina34 wrote: »

The point my friend is that some people want to pay with timecards, and some can only pay with time cards. This fix by zen means that those people have to pay for a time card b4 they get their FREE days!
It sux, it shady and it so not even needed!

Speaking solely for myself, I work in IT and after being victim to the Target breach (when it had been at least two years since I'd used my cc in a Target), I am well aware of not only how long retailers hang on to billing information beyond what was needed to complete a transaction, but also how poorly they secure that information. With ESO, the entire business model is dependent on storing billing information indefinitely. Zenimax doesn't have any track record yet, as Blizzard does, and they don't have my trust yet.

My decision to use a Gametime Card is 100% for security and for minimizing my cc exposure. In an earlier post, someone raised the point of entering cc info now (to be able to continue playing our already-purchased 30 free days), then removing the cc info once the Gametime Card is received. The problem is that the cc info is now in Zenimax's system, and in all likelihood the cc info will remain there with a "disabled" or "removed" flag in the database. All of this sounds like tin-foil-hat talk until you have to deal with credit monitoring and fraud alerts (or worse, cleaning up fraudulent charges) when yet another breach occurs. I'm speaking from immediate experience.

Aside from any security concerns, this comes back to the point that we didn't really get 30 days of free gameplay. We got a grace period, then had to put in a subscription method. For non-cc subscribers, that means immediately forking over another $30-60 on top of the price of the game. As Carafina34 said, it didn't have to be handled this way. We could have continued into the 30 days and started receiving alerts around day 20 that we would need a subscription method entered soon. That would have allowed people time to free up room on debit/credit cards or (as in my case) decide that the subscription is definitely worth it and secure a Gametime Card. For myself and other Gametime Card players, we now have to wait for them to be pressed and shipped while our "free" 30 days burn off. By the time they arrive for many of us, there will be almost nothing left of the 30 days. No, I and others may not have to pay by Gametime Card. But it has been presented and advertised as a valid subscription payment option. It guided my decision to purchase the preorder edition of the game.

I don't think anybody here is bemoaning the subscription. We all knew there would be one. We're also not bemoaning having to choose a subscription option (both in revolving billing and in payment choice). How Zenimax has handled this is the source of the aggravation.

IStreamSandwich

Well, i got a phone call from Andrew from Zenimax.
He put a day of complimentary time on my account as he thought that'd help, but that didn't work so he manually applied the code to my account and told me to update my subscription within the next month.

I have my issue resolved. Getting Zenimax to phone you seems like the best bet. He was really helpful.

heitor

Hey, how can I select a payment model, I tried in my account page but can´t find any option, can you help me plz?

Amianthium

IStreamSandwich wrote: »

Well, i got a phone call from Andrew from Zenimax.
He put a day of complimentary time on my account as he thought that'd help, but that didn't work so he manually applied the code to my account and told me to update my subscription within the next month.

I have my issue resolved. Getting Zenimax to phone you seems like the best bet. He was really helpful.

Sound great, and gratz on getting into the game, please answer how long you waited for the call please?

Hearts

IStreamSandwich wrote: »

Well, i got a phone call from Andrew from Zenimax.
He put a day of complimentary time on my account as he thought that'd help, but that didn't work so he manually applied the code to my account and told me to update my subscription within the next month.

I have my issue resolved. Getting Zenimax to phone you seems like the best bet. He was really helpful.

@IStreamSandwich
How long did it take?

Daviiid_ESO

Raubrey wrote: »

Forss_Davidb16_ESO wrote: »

Sweet relation with ZoS? Not really, I want to see this solved as much as anyone else in here, I just hate it when people try to fuel the fire even more. Especially with false statements and twisted views such as that they're stealing your money or that authorization has NEVER happened in the history of gaming.

I don't know why you are white knighting for Zenimax and don't really care but did it ever occur to you that you are actually making the problem worse?

It seems most the messages in this thread are some derivation of banter between you and a person with a valid complaint.

If you *really* want to be helpful, why not let people blow off some steam, let customer service do their job, and quit arguing with people about their very own bank statements and answering questions with your efficient use of Google rather than experience.

I can see the desire to correct inaccuracies but you have done so (sometime wrongly it appears) numerous times to the point of it being counterproductive...in my humble opinion.

I don't know why you're bringing this up again, since it's several pages ago. However, I've stated several times that I'm also against this authorization, especially when it's reserving the full amount. Why you want to start arguing now is beyond me.

If you would've read most of it I've directed people to customer service as well, who didn't know what to do. I'm not arguing with people about their bank statements, don't know where you got that from. When people say that authorization has never been done in a subscription model ever is just false. I have brought up several times in this thread that I've experienced this before, where you have to authorize before recieving your "included 30 days", and redirected people not believing me to google, since there are multiple sources that can supports my statement on the games respective forums. (As a result of their strong belief that pre-auths are something new.)

There have also been several cases where people think ZoS is actually gaining any money from this (thus all the "omg thieves"-posts.) Which is also false and a rumor that shouldn't be spread.

However as I said, I don't know why you brought this up several pages later when I had already left the thread, but one can only assume it's because of your need of attention. There's no other reason for you to start arguing about this really, to try and heat up the arguing (fueling the fire) even more. I'm trying to keep this discussion civil and is hoping as much as everyone else that we'll get an official statement soon. In the end the general message has been that support are the ones that can help you and a bunch of people have been helped successfully already. I felt like I was pretty much done in this thread already, but you just had to try start an argument again, didn't you?

It is infact useless posts as your own with the sole intent of arguing even more that is making this worse. "....in my humble opinion."

Greatfellow

I make more than 75k annually. I had a local gas station pre-authorize 100.00 on my credit card a year or so ago. Took about six days to drop off my account. So I never bought gas there again. I drive by and smile, thinking of how much gas I've bought over the last year, none of which they sold to me. Perfect punishment.

Anyway, this game doesn't interest me a bunch (nice graphics, though) and it wasn't going to take much to have me drop off the map. Actually, it was going to take a bit more from Zenimax to keep me playing. I'm more interested in seeing how they resolve this than in logging on. So I think I'll go play X-Com EU instead, and just have a look here in a day or two to see if Zenimax does right for its customers or does wrong. They might lose my (potential) subscription over this; maybe I'll try to influence other people's subscribing in the process...

TtT

TtT wrote: »

deef85b16_ESO wrote: »

TtT wrote: »

deef85b16_ESO wrote: »

TtT wrote: »

Forss_Davidb16_ESO wrote: »

TtT wrote: »

Sypherioth wrote: »

Zenimax

I am not paying a penny until I can get my 30days without having to pay 12.99 trough Ideal.

It sux that some ppl are getting forced to pay right now because of the payment methods.

So again why the hell do I have to pay 12.99 trough Ideal because I am forced to use Ideal as a payment method..

Aint choosing Ideal as a payment option in future not enough?

So in my situation I still gotta pay 12.99 to play my 30 free days?

I asked them to call me and they surprisingly did within half an hour. The guy at the other end of the line did not know they had a payment option called iDeal, so I had to explain to him that the money will be charged immediately if you use it.

He told me that with iDeal and Game Time Cards and the other options which require immediate payment, you will be paying for an additional 30 days (at least) adding up to a total of 60 days of game time. I'd already understood this though. He said that unfortunately they need some kind of confirmation that you are able to pay, and that with options like iDeal you will be stuck with 30 additional days, even if you want to decide if you'd like to keep playing after the first 30 days.

If you don't have a CC, he suggested to use PayPal instead with which you can also cancel your subscription...

Isn't it possible to link your iDeal card to paypal? Since I have never used iDeal I have no idea, but if you're willing to go through the extra route and it's a possibility then that could work.

I just looked at the PayPal website, and you can indeed add money via iDeal (which by the way is a Netherlands-only payment method). I'm not sure if I can get money from my PayPal account back to my bank account though...

Tried that option before (transfer money from my bankaccount -> iDeal -> to paypal) but guess what ? They don't accept my paypal payment, and I still have to add a CC to my paypal account.. So I had to fall back to iDeal and the extra month.

Hope that this clears it up for you, otherwise I would gladly translate it into Dutch

My God what a mess... This sucks so much I don't even have words for it. Thanks for the info!

Jup that's what I thought also, talking about customer friendly.. If they had allowed a paypal transaction from my verified account I wouldn't have any problems and wouldn't have paid a month upfront.. Furthermore this has cost me more money in the end, because first I transferred from my back account to paypal to get the subscription of ESO running, but that wasn't working, so now I have to transfer this amount back to my bank account which also costs €5,- and now I had to pay upfront through direct iDeal transaction from my back account..

"Leuker kunnen we het niet maken", gemakkelijker ook niet

I just tried to login again, and guess what, it worked! I have not chosen a subscription method, nor have I paid via iDeal or with a Game Time Card yet.

I suppose they have finally become aware of the fact that I still have 30 days left and don't need to pay before the end of the month!

I've been playing for the past hour or so, and now I can't login again. Guess I was wrong.

Flametyn

Can't log in anymore, ain't got support yet...

TtT

To those of you complaining that you haven't been called for hours or even days: did you mind excluding the leading 0 from your phone number if appropriate? I was called within half an hour.

KandyCoated

Am I the only one that thinks that is a very UNDERHANDED tactic to REQUIRE a CC in order to access the 30 days of game time that was included with the pre-order? They shouldn't require it to play until the 30 days have expired. I think that's a really bad business move and two of my friends who don't even have the game yet found out what was happening to me through TS are an having second thoughts about buying ESO. Very disappointing...

Hearts

TtT wrote: »

To those of you complaining that you haven't been called for hours or even days: did you mind excluding the leading 0 from your phone number if appropriate? I was called within half an hour.

Shouldnt matter, you dont have to exclude the 0 if you use the country code.

Flametyn

TtT wrote: »

To those of you complaining that you haven't been called for hours or even days: did you mind excluding the leading 0 from your phone number if appropriate? I was called within half an hour.

i gave my smartphone number

Daviiid_ESO

heitor wrote: »

I just cant select any payment method, there is no option in my account page, what should I do? :S plz help

In your account there should be a clickable link to "set up a subscription plan", it's under the picture of the game box when you log in. After that you get the subscription options, and after that get to choose your payment method.

TtT

Hearts wrote: »

TtT wrote: »

To those of you complaining that you haven't been called for hours or even days: did you mind excluding the leading 0 from your phone number if appropriate? I was called within half an hour.

Shouldnt matter, you dont have to exclude the 0 if you use the country code.

I think you actually do, which is what I did.

Flametyn wrote: »

TtT wrote: »

To those of you complaining that you haven't been called for hours or even days: did you mind excluding the leading 0 from your phone number if appropriate? I was called within half an hour.

i gave my smartphone number

Me too...

MercyKilling

deef85b16_ESO wrote: »

A quote from Kotaku.com
``Working retail, I can tell A LOT of people returned the game, or changed their mind after explaining this. Also, since most people in the Netherlands have debitcards, they have to buy a time card

I used my debit card to ante up the sub fee. Worked just fine.

Kotaku isn't exactly the greatest source of unbiased journalism.

Edit:

Bansheedragon wrote: »

Some people might just want to play the first 30 days and no more, and as such should not be forced to pay extra just to get the free 30 days they already paid for.

In my not so humble opinion, those people shouldn't have purchased the game anyway, as they're just seeking to freeload. As such, they should be refunded their money and very politely thanked for their time and then banned.

Amianthium

TtT wrote: »

To those of you complaining that you haven't been called for hours or even days: did you mind excluding the leading 0 from your phone number if appropriate? I was called within half an hour.

Im from denmark, our country code is +45 and our number is 8 digits.

so i just choose denmark as my home country and wrote my 8 digits.

no 0 in the number there.

Amianthium

TtT wrote: »

To those of you complaining that you haven't been called for hours or even days: did you mind excluding the leading 0 from your phone number if appropriate? I was called within half an hour.

and btw, when did you make a petition to a callback? i did it 5 hours ago, at that point it said waiting time is greater than 1 hour.

georgeisbusting

Tiitus wrote: »

ignorance is bliss....

please link where they spelled out that the pre-auth would be full cost of sub?

One more time i hear someone say its only 15.00.... not everyone just chose the $15 sub some ppl chose the more pricey version which resulted unknowingly in some outstanding authorization charges and can lead to some financial probs as a result of this. to add not everyone has CC so they have to pay for another 30 days up front.

Your response is a classic "not my problem" response. your not even trying to understand the situation but instead insulting and using irrelevant logic to try and drive your "im right, you're wrong" point.

Have you ever bought gas? Have you ever rented a car? Have you ever booked a hotel room?

Some of you should try these arguments on those merchants. I'd be interested in hearing the results.

If you don't have a credit card, or can't use a credit card, and all you're left with is a game time card instead, can't you call them? Isn't that what they said? I do understand the argument. And my counter-argument is they will work with you. They said they don't want to deny anyone who wants to play.

So my question is- has anyone contacted their Support and been refused? Maybe that's the real thing. All I see is complaining over not being able to do what you want to do when you want to do it. Zenimax didn't say: "sorry, you need a CC. Can't play without one."

Irrelevant logic? Well, here's what I see is relevant. Zenimax lays down the rules. Some don't like the rules. Zenimax gives you an alternative. Flexibility. But it's still not enough.

One more thing. Would you sign up for the more pricey version if you didn't have the money? I wouldn't. But that's me. I won't judge. I have a suggestion. If you want to setup a 90-day and were charged a hold and can't afford the hold, my suggestion is setup a one-month. Now we are talking about a matter of Zenimax charging a $2 auth as opposed to the full. The difference being the price of a combo meal, or a movie ticket. Or smokes, depending on the state you live in.

Or let's say you are entirely cash basis and can't get to the bank to deposit the Benjamins you have lying around until Monday. I think I saw that argument too. I see. Well, you wait until Monday. Then you play.

Again, not getting what we want right now when we want it. That's the argument. It's not denial of service, unless one of you says you've been denied by their Support. Then that's a whole new ball game. So when you talk irrelevancy while at the same time refusing to acknowledge that Zenimax offers to help, I think you my friend just want to keep the bad feelings rolling. And that's too bad.

See, it's real easy to join the hate mob, because hate is easy. It's much harder to see the forest for the trees. Then we might have to admit what we thought before is not quite what we are seeing or hearing now. And crow is such a difficult bird to swallow.

Amianthium

this is what bugs me alot: (among other things), i bought my game directly from Zenimax, and have to put up with this BS. My friend (who is playing the game right now) bought his at Playgames. They just game him a new cdkey and he redeemed that one, and presto ingame. no authentication needed what so ever. explain that Zenimax?

TtT

Amianthium wrote: »

TtT wrote: »

To those of you complaining that you haven't been called for hours or even days: did you mind excluding the leading 0 from your phone number if appropriate? I was called within half an hour.

Im from denmark, our country code is +45 and our number is 8 digits.

so i just choose denmark as my home country and wrote my 8 digits.

no 0 in the number there.

Ok, I assumed all local numbers started with 0.

Amianthium wrote: »

TtT wrote: »

To those of you complaining that you haven't been called for hours or even days: did you mind excluding the leading 0 from your phone number if appropriate? I was called within half an hour.

and btw, when did you make a petition to a callback? i did it 5 hours ago, at that point it said waiting time is greater than 1 hour.

Also 5 hours ago.

Hearts

georgeisbusting wrote: »

Have you ever bought gas? Have you ever rented a car? Have you ever booked a hotel room?

Some of you should try these arguments on those merchants. I'd be interested in hearing the results.

If you don't have a credit card, or can't use a credit card, and all you're left with is a game time card instead, can't you call them? Isn't that what they said? I do understand the argument. And my counter-argument is they will work with you. They said they don't want to deny anyone who wants to play.

So my question is- has anyone contacted their Support and been refused? Maybe that's the real thing. All I see is complaining over not being able to do what you want to do when you want to do it. Zenimax didn't say: "sorry, you need a CC. Can't play without one."

The rules clearly states that they wont charge you until the 30 days are up, charging 15 bucks to authorize and give it back is still charging. I have money cash and not on Credit Card.. I followed the rules, 7 hours has been spent on support call and still no answer.. I have to sleep in 30 minutes and about 8 hours of my free time today has been spent waiting..

"30 Days unlimited game play included with purchase. Valid Payment method or paid game time card for subscription and persistent internet connection required.
Acceptance of the end user license agreement, terms of service and privacy policy, and account registration using enclosed one-time use activation code, required to play. The 30 days of unlimited game play beings when you select your preferred subscription plan on store.elderscrollsonline.com. Subscription fees only charged for game access after the first 30 days."

Amianthium

TtT wrote: »

Amianthium wrote: »

TtT wrote: »

To those of you complaining that you haven't been called for hours or even days: did you mind excluding the leading 0 from your phone number if appropriate? I was called within half an hour.

Im from denmark, our country code is +45 and our number is 8 digits.

so i just choose denmark as my home country and wrote my 8 digits.

no 0 in the number there.

Ok, I assumed all local numbers started with 0.

Amianthium wrote: »

TtT wrote: »

To those of you complaining that you haven't been called for hours or even days: did you mind excluding the leading 0 from your phone number if appropriate? I was called within half an hour.

and btw, when did you make a petition to a callback? i did it 5 hours ago, at that point it said waiting time is greater than 1 hour.

Also 5 hours ago.

My rage is reaching Hulk levels xD