Maintenance for the week of December 23:
· [COMPLETE] NA megaservers for maintenance – December 23, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
· [COMPLETE] EU megaservers for maintenance – December 23, 9:00 UTC (4:00AM EST) - 14:00 UTC (9:00AM EST)
· [COMPLETE] NA megaservers for maintenance – December 23, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
· [COMPLETE] EU megaservers for maintenance – December 23, 9:00 UTC (4:00AM EST) - 14:00 UTC (9:00AM EST)
Bank Account Being Charged?
-
Daviiid_ESO✭✭✭ProsaicProse wrote: »I wish I could even PAY with those alternate methods from Canada, since pre-paid VISA isn't good enough!
If your pre-paid visa isn't working you should try contacting support about it, since afaik they said pre-paid visas would work (unless it's a canada thing.)0 -
Daviiid_ESO✭✭✭Forss_Davidb16_ESO wrote: »iDeal is apparantly not a system capable of recurring payments, so in that case you're buying the time the same way you would a game-card; one time payment. Which results in you being billed for that month immediately.
Indeed, it's not. But what month am I being billed for then? The upcoming month (i.e. my included 30 days) or the month thereafter? If it is the first, then my 30 days are apparently not included. If it is the second, then why are they forcing me to pay for another month if I want to decide if I want to continue playing only after I've had my included 30 days?
Well, what you see as "forced" I see more as you not having a valid payment method to supply a recurring payment (thus having to buy gametime directly.)
The month you're buying will add on to your free month, so you'd have 2 months in total. If you'd want it authorized before, and wait with buying the month you should try using a parent or guardians CC for the authorization(with their knowledge and consent), cancel the subscription, and once the time is up decide if you want to buy game-time with your iDeal.Edited by Daviiid_ESO on April 6, 2014 12:58PM0 -
Hey guys, me again!
So, after me contacting support and talking about the reply from the Zenimax person who said they'd sort out people who couldn't authorize, i've received NO reply from support. I sent my ticket on Friday, it's now Sunday.
Also, the game now tells me my login details are incorrect. I imagine this is because I didn't activate. Then when i try and get onto the account page of this blasted website, i'm in the queue (fair enough)... look below the queue and it says "The queue is paused" ....
This is quickly getting on my nerves.IStreamSandwich [Twitch.tv]
(http://www.twitch.tv/istreamsandwich)3 -
Orfeus✭Great job ZENIMAX. Disabling my account for not paying twice for the same game. I did my part. I payed the game + 30 days game time. I want to see my payed game time now! Stop acting like a filthy beggar.3 -
This is the biggest joke I have ever seen a damn company try to pull on their players. I'm finding a *** support number and demanding a refund.5 -
Daviiid_ESO✭✭✭IStreamSandwich wrote: »Hey guys, me again!
So, after me contacting support and talking about the reply from the Zenimax person who said they'd sort out people who couldn't authorize, i've received NO reply from support. I sent my ticket on Friday, it's now Sunday.
Also, the game now tells me my login details are incorrect. I imagine this is because I didn't activate. Then when i try and get onto the account page of this blasted website, i'm in the queue (fair enough)... look below the queue and it says "The queue is paused" ....
This is quickly getting on my nerves.
Do you mean that the support-queue is paused? That must be because it's sunday then.0 -
Forss_Davidb16_ESO wrote: »IStreamSandwich wrote: »Hey guys, me again!
So, after me contacting support and talking about the reply from the Zenimax person who said they'd sort out people who couldn't authorize, i've received NO reply from support. I sent my ticket on Friday, it's now Sunday.
Also, the game now tells me my login details are incorrect. I imagine this is because I didn't activate. Then when i try and get onto the account page of this blasted website, i'm in the queue (fair enough)... look below the queue and it says "The queue is paused" ....
This is quickly getting on my nerves.
Do you mean that the support-queue is paused? That must be because it's sunday then.
Not at all. I mean the "Account" page. To actually see all my account details. Support is up and running fine.
IStreamSandwich [Twitch.tv]
(http://www.twitch.tv/istreamsandwich)0 -
svada✭No, it's the queue-it thing, where it says "The line is paused". I like that I have to queue in order to give my money away.1
-
Mathea✭✭Expected arrival time on the website: 9:42 AM You can access the website in: 39 minutes.
Seriously.0 -
Expected arrival time on the website: 9:42 AM You can access the website in: 39 minutes.
Seriously.
Mine is 54 minutes.. go figure.IStreamSandwich [Twitch.tv]
(http://www.twitch.tv/istreamsandwich)1 -
TtT✭Forss_Davidb16_ESO wrote: »Forss_Davidb16_ESO wrote: »iDeal is apparantly not a system capable of recurring payments, so in that case you're buying the time the same way you would a game-card; one time payment. Which results in you being billed for that month immediately.
Indeed, it's not. But what month am I being billed for then? The upcoming month (i.e. my included 30 days) or the month thereafter? If it is the first, then my 30 days are apparently not included. If it is the second, then why are they forcing me to pay for another month if I want to decide if I want to continue playing only after I've had my included 30 days?
Well, what you see as "forced" I see more as you not having a valid payment method to supply a recurring payment (thus having to buy gametime directly.)
The month you're buying will add on to your free month, so you'd have 2 months in total. If you'd want it authorized before, and wait with buying the month you should try using a parent or guardians CC for the authorization(with their knowledge and consent), cancel the subscription, and once the time is up decide if you want to buy game-time with your iDeal.
I don't have a CC, so it sucks that it is the only method to activate the 30 days and to not pay for another 30 days by canceling the subscription. The thing is, I'm not sure if I will be able to play directly after the first 30 days, so I'd rather pay when I have the time again.
I simply don't understand why they require you to choose a subscription method if you still have 30 days of game time. Why not give access and ask for subscription details once I really start the payed game time?3 -
ranrip✭I am going to sleep. Maybe I will login and play Diablo tonight. Well done Zen well done.2
-
Krohm✭✭Like some I make I make really good money and can afford the nicer things in life and won't even notice the transaction but no MMMO at launch does this, its funny how ZOS is silent now but once MMORPG, Reddit and other sites get going about this and its egg on there face I'm betting they'll change there practice real soon, its the about the principle of the matter. People paid for the game, let them have there free game time and get addicted to the ESO crack before you make them do a sub plan, apparently they need to stop listening to the bean counters and listen to there advertising people about how to get people coming back for more and more.1 -
I am beyond furious with this. I hope they get sewed to the point of a company shut down. This. Is. ***.6
-
Daviiid_ESO✭✭✭Forss_Davidb16_ESO wrote: »Forss_Davidb16_ESO wrote: »iDeal is apparantly not a system capable of recurring payments, so in that case you're buying the time the same way you would a game-card; one time payment. Which results in you being billed for that month immediately.
Indeed, it's not. But what month am I being billed for then? The upcoming month (i.e. my included 30 days) or the month thereafter? If it is the first, then my 30 days are apparently not included. If it is the second, then why are they forcing me to pay for another month if I want to decide if I want to continue playing only after I've had my included 30 days?
Well, what you see as "forced" I see more as you not having a valid payment method to supply a recurring payment (thus having to buy gametime directly.)
The month you're buying will add on to your free month, so you'd have 2 months in total. If you'd want it authorized before, and wait with buying the month you should try using a parent or guardians CC for the authorization(with their knowledge and consent), cancel the subscription, and once the time is up decide if you want to buy game-time with your iDeal.
I don't have a CC, so it sucks that it is the only method to activate the 30 days and to not pay for another 30 days by canceling the subscription. The thing is, I'm not sure if I will be able to play directly after the first 30 days, so I'd rather pay when I have the time again.
I simply don't understand why they require you to choose a subscription method if you still have 30 days of game time. Why not give access and ask for subscription details once I really start the payed game time?
Yep, but in regard to iDeal, that would be the only option to use that payment method because they don't support recurring payments. However I agree with you that the authorization should've been simpler and more refined. I understand your frustration, but as I said, check with parents, guardians or maybe a good friend and see if they can help you.2 -
Pixie123✭
mine said paused but it just changed to you will be able to log in approximatley 15 minsIStreamSandwich wrote: »Hey guys, me again!
So, after me contacting support and talking about the reply from the Zenimax person who said they'd sort out people who couldn't authorize, i've received NO reply from support. I sent my ticket on Friday, it's now Sunday.
Also, the game now tells me my login details are incorrect. I imagine this is because I didn't activate. Then when i try and get onto the account page of this blasted website, i'm in the queue (fair enough)... look below the queue and it says "The queue is paused" ....
This is quickly getting on my nerves.
0 -
People really do complain about anything and everything. ZOS, you guys are doing a great job bringing a single player franchise to the MMO world, and great job on your first ever MMO.
While I tend to get a chuckle out of the style that people use to complain because they're screaming like a 4-year-old who isn't getting candy at the checkout line of a grocery store, some of the complaints are valid.
The customer does in fact have a right to want the situation remedied so that they can play the game. They like the game and want to play or else they wouldn't be trying to pay and they wouldn't be upset.
However, there are certainly better ways to get a problem fixed that screaming on a message board and doing what essentially comes down to, "you people are idiots" in their posts.
1 -
Bellar✭
Why i need "check with parents, guardians or maybe a good friend and see if they can help you" If I bought the game and I can not play it on stupid reasonsForss_Davidb16_ESO wrote: »I understand your frustration, but as I said, check with parents, guardians or maybe a good friend and see if they can help you.5 -
_chase_✭Since as of now I can't login to access the game time I already paid for I will not do a single thing to resolve this on my end, as it should be their duty. I will most definitely not be subscribing unless they fix this clusterfk. It's the principle of the thing.4
-
Hi I payed for standart edition and well nothing happens i have no link to download this came or code to use. Whats wrong?0
-
janzi✭So... "subscription required in order to play" eh? I am just guessing that you can play your already paid days after you've cancelled the subscription, so why didn't we all just get cancelled subscriptions from the start?
I assumed that the subscription required did not mean the days that I have already paid for. It feels like I've added a game time card but still have to set up a subscription with the credit card.
1 -
Gadamlub14_ESO✭✭✭✭Discrimihate wrote: »I am beyond furious with this. I hope they get sewed to the point of a company shut down. This. Is. ***.
Zenimax Runs bethesda. you know, the people that made the Elder scrolls games and the fallout games, among others?
while i really dont agree with Zenimax on this (even though this issue doesnt affect me really) i would rather at worst, ESO dies an early death than Zenimax itself shutting down, thus...barring any more Elder scrolls, fallout or any other great (if buggy as hell) games from Bethesda.0 -
Moomoo✭What the ***? The game is great, but what the *** is wrong with this company? Why do we need a subscription to access 30 days of free time that was given to us?4
-
kbelosevicSoul Shrivenis their support team even working on getting this fixed ??? im waiting for a replay and/or call from them from friday...?0
-
Daviiid_ESO✭✭✭
Why i need "check with parents, guardians or maybe a good friend and see if they can help you" If I bought the game and I can not play it on stupid reasonsForss_Davidb16_ESO wrote: »I understand your frustration, but as I said, check with parents, guardians or maybe a good friend and see if they can help you.
Because they might be able to help you with a valid payment method. The authorization is probably there because of legal reasons (in regard to the physical copies especially.) However I agree that it shouldn't be for the full amount, since a normal CC verification should suffice.
Edited by Daviiid_ESO on April 6, 2014 1:32PM0 -
RedKnightSoul Shriven"For any recurring subscriptions, you understand and agree that we will save your payment information and authorize the recurring payment now, but will not charge you until after any game time has expired, subject to cancellation by you at any time. If you have no game time remaining, you will be billed upon clicking “I agree” and your purchase is final as we are providing you immediate access."
That's a quote from their wonderful billing page. Since I'm using IE code, it says that purchase is for 0.00 plus , obviously, I shall get 30 days with it thus no CC charge at all. Or 0.1-1.00 as a check (usual, no complains about it) Where the f. is any info about "We'll lock full sub price on your card & tell you to f off if there isn't enough"? Imagine I wanted 2x3 months, I have 2 accounts. Now I can't play cause I don't have like $90 free money on card after I already paid $160 for the f game?
1
But yes, things aren't really running as smooth now it seems. Never seen that queue before.