Bank Account Being Charged?

TtT

Forss_Davidb16_ESO wrote: »

TtT wrote: »

Forss_Davidb16_ESO wrote: »

TtT wrote: »

Sypherioth wrote: »

Zenimax

I am not paying a penny until I can get my 30days without having to pay 12.99 trough Ideal.

It sux that some ppl are getting forced to pay right now because of the payment methods.

So again why the hell do I have to pay 12.99 trough Ideal because I am forced to use Ideal as a payment method..

Aint choosing Ideal as a payment option in future not enough?

So in my situation I still gotta pay 12.99 to play my 30 free days?

I asked them to call me and they surprisingly did within half an hour. The guy at the other end of the line did not know they had a payment option called iDeal, so I had to explain to him that the money will be charged immediately if you use it.

He told me that with iDeal and Game Time Cards and the other options which require immediate payment, you will be paying for an additional 30 days (at least) adding up to a total of 60 days of game time. I'd already understood this though. He said that unfortunately they need some kind of confirmation that you are able to pay, and that with options like iDeal you will be stuck with 30 additional days, even if you want to decide if you'd like to keep playing after the first 30 days.

If you don't have a CC, he suggested to use PayPal instead with which you can also cancel your subscription...

Isn't it possible to link your iDeal card to paypal? Since I have never used iDeal I have no idea, but if you're willing to go through the extra route and it's a possibility then that could work.

I just looked at the PayPal website, and you can indeed add money via iDeal (which by the way is a Netherlands-only payment method). I'm not sure if I can get money from my PayPal account back to my bank account though...

Have you looked in to the option of linking the actual iDeal card to paypal? So they're connected directly? If that's a possibility you could link them, go through the authorization, and if you don't want to keep the paypal account after that (and the authorization is cleared) un-link them and remove your paypal. Then after cancelling the subscription and playing through your first 30 free days, pay with iDeal month per month if you feel like continue playing.

This way I don't think you'd have to actually transfer the money, since they're linked. But I'm not sure as I said, as I'm unfamiliar with iDeal. Worth looking into at least.

iDeal doesn't work with cards. It is a method which allows you to pay directly from your bank account. Once you choose to pay with iDeal, you are redirected to your bank's website where you confirm the payment.

So yes, I can probably add money to my PayPal account using iDeal. The only thing is that I'd like to get my money back from my PayPal account to my bank account after I'm done. But I do believe that's possible too.

Nevertheless, it is ridiculous that you have to go through this process even if you don't want a credit card subscription.

deef85b16_ESO

TtT wrote: »

Forss_Davidb16_ESO wrote: »

TtT wrote: »

Sypherioth wrote: »

Zenimax

I am not paying a penny until I can get my 30days without having to pay 12.99 trough Ideal.

It sux that some ppl are getting forced to pay right now because of the payment methods.

So again why the hell do I have to pay 12.99 trough Ideal because I am forced to use Ideal as a payment method..

Aint choosing Ideal as a payment option in future not enough?

So in my situation I still gotta pay 12.99 to play my 30 free days?

I asked them to call me and they surprisingly did within half an hour. The guy at the other end of the line did not know they had a payment option called iDeal, so I had to explain to him that the money will be charged immediately if you use it.

He told me that with iDeal and Game Time Cards and the other options which require immediate payment, you will be paying for an additional 30 days (at least) adding up to a total of 60 days of game time. I'd already understood this though. He said that unfortunately they need some kind of confirmation that you are able to pay, and that with options like iDeal you will be stuck with 30 additional days, even if you want to decide if you'd like to keep playing after the first 30 days.

If you don't have a CC, he suggested to use PayPal instead with which you can also cancel your subscription...

Isn't it possible to link your iDeal card to paypal? Since I have never used iDeal I have no idea, but if you're willing to go through the extra route and it's a possibility then that could work.

I just looked at the PayPal website, and you can indeed add money via iDeal (which by the way is a Netherlands-only payment method). I'm not sure if I can get money from my PayPal account back to my bank account though...

Tried that option before (transfer money from my bank account -> iDeal(Money2.nl) -> to paypal) but guess what ? They don't accept my paypal payment (even if my account is verified), and I still have to add a CC to my paypal account.. So I had to fall back to iDeal and the extra month.

Furthermore you indeed can transfer the iDeal (Money2.nl) amount back to your bank account but it will cost € 5,- administration fee and will take 5 working days before it's being transferred back.
https://www.money2.nl/support

Hope that this clears it up for you, otherwise I would gladly translate it into Dutch

jaschacasadiob16_ESO

TtT wrote: »

Nevertheless, it is ridiculous that you have to go through this process even if you don't want a credit card subscription.

The whole marketing strategy is ridiculous and, allow me, shady.

I was discussing this last night with Forss_Davidb16_ESO. Wouldn't it be easier/better a strategy like this:

You buy the game and are free to play your first 30 days you paid for, without any subscription plan. IF after your days are over you do not setup a subscription plan, THEN I, game company, come to you, through a costumer care agent, asking you if you had a bad experience and offering you another N free days to give it a little more try, hoping that you change your mind.

Easy, open, customer-oriented.

TtT

deef85b16_ESO wrote: »

TtT wrote: »

Forss_Davidb16_ESO wrote: »

TtT wrote: »

Sypherioth wrote: »

Zenimax

I am not paying a penny until I can get my 30days without having to pay 12.99 trough Ideal.

It sux that some ppl are getting forced to pay right now because of the payment methods.

So again why the hell do I have to pay 12.99 trough Ideal because I am forced to use Ideal as a payment method..

Aint choosing Ideal as a payment option in future not enough?

So in my situation I still gotta pay 12.99 to play my 30 free days?

I asked them to call me and they surprisingly did within half an hour. The guy at the other end of the line did not know they had a payment option called iDeal, so I had to explain to him that the money will be charged immediately if you use it.

He told me that with iDeal and Game Time Cards and the other options which require immediate payment, you will be paying for an additional 30 days (at least) adding up to a total of 60 days of game time. I'd already understood this though. He said that unfortunately they need some kind of confirmation that you are able to pay, and that with options like iDeal you will be stuck with 30 additional days, even if you want to decide if you'd like to keep playing after the first 30 days.

If you don't have a CC, he suggested to use PayPal instead with which you can also cancel your subscription...

Isn't it possible to link your iDeal card to paypal? Since I have never used iDeal I have no idea, but if you're willing to go through the extra route and it's a possibility then that could work.

I just looked at the PayPal website, and you can indeed add money via iDeal (which by the way is a Netherlands-only payment method). I'm not sure if I can get money from my PayPal account back to my bank account though...

Tried that option before (transfer money from my bankaccount -> iDeal -> to paypal) but guess what ? They don't accept my paypal payment, and I still have to add a CC to my paypal account.. So I had to fall back to iDeal and the extra month.

Hope that this clears it up for you, otherwise I would gladly translate it into Dutch

My God what a mess... This sucks so much I don't even have words for it. Thanks for the info!

TtT

jaschacasadiob16_ESO wrote: »

I was discussing this last night with Forss_Davidb16_ESO. Wouldn't it be easier/better a strategy like this:

You buy the game and are free to play your first 30 days you paid for, without any subscription plan. IF after your days are over you do not setup a subscription plan, THEN I, game company, come to you, through a costumer care agent, asking you if you had a bad experience and offering you another N free days to give it a little more try, hoping that you change your mind.

Add to that: after your days are over you will be asked so setup a subscription plan since then and only then you will need to be paying for more game time.

deef85b16_ESO

TtT wrote: »

deef85b16_ESO wrote: »

TtT wrote: »

Forss_Davidb16_ESO wrote: »

TtT wrote: »

Sypherioth wrote: »

Zenimax

I am not paying a penny until I can get my 30days without having to pay 12.99 trough Ideal.

It sux that some ppl are getting forced to pay right now because of the payment methods.

So again why the hell do I have to pay 12.99 trough Ideal because I am forced to use Ideal as a payment method..

Aint choosing Ideal as a payment option in future not enough?

So in my situation I still gotta pay 12.99 to play my 30 free days?

I asked them to call me and they surprisingly did within half an hour. The guy at the other end of the line did not know they had a payment option called iDeal, so I had to explain to him that the money will be charged immediately if you use it.

He told me that with iDeal and Game Time Cards and the other options which require immediate payment, you will be paying for an additional 30 days (at least) adding up to a total of 60 days of game time. I'd already understood this though. He said that unfortunately they need some kind of confirmation that you are able to pay, and that with options like iDeal you will be stuck with 30 additional days, even if you want to decide if you'd like to keep playing after the first 30 days.

If you don't have a CC, he suggested to use PayPal instead with which you can also cancel your subscription...

Isn't it possible to link your iDeal card to paypal? Since I have never used iDeal I have no idea, but if you're willing to go through the extra route and it's a possibility then that could work.

I just looked at the PayPal website, and you can indeed add money via iDeal (which by the way is a Netherlands-only payment method). I'm not sure if I can get money from my PayPal account back to my bank account though...

Tried that option before (transfer money from my bankaccount -> iDeal -> to paypal) but guess what ? They don't accept my paypal payment, and I still have to add a CC to my paypal account.. So I had to fall back to iDeal and the extra month.

Hope that this clears it up for you, otherwise I would gladly translate it into Dutch

My God what a mess... This sucks so much I don't even have words for it. Thanks for the info!

Jup that's what I thought also, talking about customer friendly.. If they had allowed a paypal transaction from my verified account I wouldn't have any problems and wouldn't have paid a month upfront.. Furthermore this has cost me more money in the end, because first I transferred from my back account to paypal to get the subscription of ESO running, but that wasn't working, so now I have to transfer this amount back to my bank account which also costs €5,- and now I had to pay upfront through direct iDeal transaction from my back account..

"Leuker kunnen we het niet maken", gemakkelijker ook niet

Ametheus

I was really happy with the game, subscription system? no problem.
But this just makes me really mad, if someone asks me about the game i will mention that there's no free month included until you pay for a month at least first.
Not only some hate to authorize a game to auto take money every month unless they cancel, but also some have only the "insta-billed" options available to them as payment methods.

Sypherioth

All they should do is just to ask your payment method without authoritizing anything. I understand they wanna know how ppl are gonna pay. But this aint the right way.

I gonna try get my money back from the purchase of the game. Since im forced to use Ideal and I realy not gonna pay 12.99 to play the game while I paid for 30free days.

Besides I can get the game cheaper allready then what Ive paid online trough Ideal

_chase_

Just wait a couple months for it to go F2P. It'll likely also get most of the bugs ironed out by then.

Eldrenath

_chase_ wrote: »

What puzzles me in all the CS answers and the things certain apologists write on these forums supposedly on their own accord is the general idea that ZOS does this now to “confirm you are able to pay” or to “simply secure your subscription” or some other nonsense like that. To what end?! We already bought the game. That purchase includes 30 days of game time. They've created this whole problem out of thin air and now keep their mouths shut, ignoring our concerns. This really pisses me off.

There is nothing abnormal about requiring a credit card on file prior to the 30 days being over. Many MMOs (not all) do it. I know I had to do it in LOTRO and in SWTOR (before those games went F2P). It's completely normal to have to set up a sub in order to use the included 30 days. If you're that concerned you can set up the sub and cancel it immediately, you'll still get your 30 days. .

That being said, doing a pre-authorization for the FULL amount is nonsense. I certainly have never seen that in an MMO. I've seen authorizations for $1 many times, but I cannot recall ever seeing a full charge to pre-auth. I'm not upset about it, it's not that big a deal to me and it will fall off the account in a couple business days but they really weren't thinking this one through. How on earth did they not realize that pre-authorizing the full amount would cause such furor is beyond me. The technology exists to only pre-auth for $.01 or $1 and companies do it all the time. It was very poor decision making on ZoS' part not to put in the work to make a $1 pre-auth work. If they had done so the outcry about this would be dramatically less. They have squandered customer good will, and in a marketplace with enormous competition (video games) good will matters.

I still love the game and I'm not upset at all personally about the pre-auth charge, it'll go away in a few days. But this was poor decision-making on ZoS' part. I've never worked a single day in the video game industry, but as soon as I heard about this my first thought was "Boy, that's gonna get a lot of people very angry." If you're running an MMO you should have known that this would be a bad decision.

Daviiid_ESO

jaschacasadiob16_ESO wrote: »

TtT wrote: »

Nevertheless, it is ridiculous that you have to go through this process even if you don't want a credit card subscription.

The whole marketing strategy is ridiculous and, allow me, shady.

I was discussing this last night with Forss_Davidb16_ESO. Wouldn't it be easier/better a strategy like this:

You buy the game and are free to play your first 30 days you paid for, without any subscription plan. IF after your days are over you do not setup a subscription plan, THEN I, game company, come to you, through a costumer care agent, asking you if you had a bad experience and offering you another N free days to give it a little more try, hoping that you change your mind.

Easy, open, customer-oriented.

Yeah, this would be the absolute ideal situation for any subscription based service. I doubt they'd ever give anyone free days right after a subscription had ended though (open to abuse.) Whereas in WoW for example if you quit playing for 1-3 months or something along those lines you get mails inviting you with (between 5-10) days free to get back into it. (Note that these are automated and not personalized. Easy way to bring people back to the game who thought they were done.)

And seeing that a group of people are having troubles with the authorization the ideal for the userbase in general would be to remove it completely.

deef85b16_ESO

Sypherioth wrote: »

All they should do is just to ask your payment method without authoritizing anything. I understand they wanna know how ppl are gonna pay. But this aint the right way.

I gonna try get my money back from the purchase of the game. Since im forced to use Ideal and I realy not gonna pay 12.99 to play the game while I paid for 30free days.

Besides I can get the game cheaper allready then what Ive paid online trough Ideal

And last but not least don't forget the silence of the customer support or their beating around the bush if we got any response..

Hope we get a clear answer tomorrow for higher up..

jaschacasadiob16_ESO

Eldrenath wrote: »

If you're that concerned you can set up the sub and cancel it immediately, you'll still get your 30 days. .

According to the Terms of Service you must notify Zenimax at least 30 days in advance, if you plan to cancel your sub. By clicking I agree, you allow them to rightfully charge you for the next month, even if you don't plan to play.

This does not mean they will.

As customer care agents said very clearly (someone copy/pasted the answers), in order to play your 30 days you already paid for, you must actually buy another 30.

I mean... really ZeniMax?

Daviiid_ESO

jaschacasadiob16_ESO wrote: »

Eldrenath wrote: »

If you're that concerned you can set up the sub and cancel it immediately, you'll still get your 30 days. .

According to the Terms of Service you must notify Zenimax at least 30 days in advance, if you plan to cancel your sub. By clicking I agree, you allow them to rightfully charge you for the next month, even if you don't plan to play.

This does not mean they will.

As customer care agents said very clearly (someone copy/pasted the answers), in order to play your 30 days you already paid for, you must actually buy another 30.

I mean... really ZeniMax?

You said it yourself, this does not mean they will. CSR's are probably less informed on the matter (causing miscommunication) than others who probably has a higher ranking in the company who has stated that you get to play your free 30 days without paying any more than that. Did anyone tweet Pete Hines about it yet?

Sypherioth

Eldrenath wrote: »

_chase_ wrote: »

What puzzles me in all the CS answers and the things certain apologists write on these forums supposedly on their own accord is the general idea that ZOS does this now to “confirm you are able to pay” or to “simply secure your subscription” or some other nonsense like that. To what end?! We already bought the game. That purchase includes 30 days of game time. They've created this whole problem out of thin air and now keep their mouths shut, ignoring our concerns. This really pisses me off.

There is nothing abnormal about requiring a credit card on file prior to the 30 days being over. Many MMOs (not all) do it. I know I had to do it in LOTRO and in SWTOR (before those games went F2P). It's completely normal to have to set up a sub in order to use the included 30 days. If you're that concerned you can set up the sub and cancel it immediately, you'll still get your 30 days. .

That being said, doing a pre-authorization for the FULL amount is nonsense. I certainly have never seen that in an MMO. I've seen authorizations for $1 many times, but I cannot recall ever seeing a full charge to pre-auth. I'm not upset about it, it's not that big a deal to me and it will fall off the account in a couple business days but they really weren't thinking this one through. How on earth did they not realize that pre-authorizing the full amount would cause such furor is beyond me. The technology exists to only pre-auth for $.01 or $1 and companies do it all the time. It was very poor decision making on ZoS' part not to put in the work to make a $1 pre-auth work. If they had done so the outcry about this would be dramatically less. They have squandered customer good will, and in a marketplace with enormous competition (video games) good will matters.

I still love the game and I'm not upset at all personally about the pre-auth charge, it'll go away in a few days. But this was poor decision-making on ZoS' part. I've never worked a single day in the video game industry, but as soon as I heard about this my first thought was "Boy, that's gonna get a lot of people very angry." If you're running an MMO you should have known that this would be a bad decision.

Well some ppl are forced in payment methods that bill immediatly thats why this aint right. If I could put a direct debit I wouldnt mind but to bad im forced to use Ideal.

I realy dont understand why they dont let me select Ideal. And then let it be because I still got 30 days left.

Or they wanna take 30 days rent over my 12.99...

mbradfo2_ESO

The people who can't use standard CC or whatever need to have some way to quickly take it up with CS to get their time activated.

However, moaning over authorizations? Have you never bought gas with a credit or debit card? They almost always authorize 75-100 dollars at first before the actual charge is processed.

Hofer

I just authorized and added my card, I have 29 days left and no money has left my bank. I don't understand the fuzz.

Daviiid_ESO

Sypherioth wrote: »

Eldrenath wrote: »

_chase_ wrote: »

What puzzles me in all the CS answers and the things certain apologists write on these forums supposedly on their own accord is the general idea that ZOS does this now to “confirm you are able to pay” or to “simply secure your subscription” or some other nonsense like that. To what end?! We already bought the game. That purchase includes 30 days of game time. They've created this whole problem out of thin air and now keep their mouths shut, ignoring our concerns. This really pisses me off.

There is nothing abnormal about requiring a credit card on file prior to the 30 days being over. Many MMOs (not all) do it. I know I had to do it in LOTRO and in SWTOR (before those games went F2P). It's completely normal to have to set up a sub in order to use the included 30 days. If you're that concerned you can set up the sub and cancel it immediately, you'll still get your 30 days. .

That being said, doing a pre-authorization for the FULL amount is nonsense. I certainly have never seen that in an MMO. I've seen authorizations for $1 many times, but I cannot recall ever seeing a full charge to pre-auth. I'm not upset about it, it's not that big a deal to me and it will fall off the account in a couple business days but they really weren't thinking this one through. How on earth did they not realize that pre-authorizing the full amount would cause such furor is beyond me. The technology exists to only pre-auth for $.01 or $1 and companies do it all the time. It was very poor decision making on ZoS' part not to put in the work to make a $1 pre-auth work. If they had done so the outcry about this would be dramatically less. They have squandered customer good will, and in a marketplace with enormous competition (video games) good will matters.

I still love the game and I'm not upset at all personally about the pre-auth charge, it'll go away in a few days. But this was poor decision-making on ZoS' part. I've never worked a single day in the video game industry, but as soon as I heard about this my first thought was "Boy, that's gonna get a lot of people very angry." If you're running an MMO you should have known that this would be a bad decision.

Well some ppl are forced in payment methods that bill immediatly thats why this aint right. If I could put a direct debit I wouldnt mind but to bad im forced to use Ideal.

I realy dont understand why they dont let me select Ideal. And then let it be because I still got 30 days left.

Or they wanna take 30 days rent over my 12.99...

Well when it comes to iDeal it's because it's a service that cant handle recurring payments afaik and uses the exact same system as game cards. (which, again, would be a problem removed by removing auth completely, or at least giving an option to authorization for those unable to use CC's.)

This is just a thought: I thought I read when purchasing that no funds will be given for partially used game time purchases? Doesn't that mean that you would be able to buy time with iDeal, then get it manually refunded by a CSR, because it hasn't stepped into effect yet? NOTE that this is ONLY speculation, and if someone had the time to look into that a bit more it's one more possible "extra mile" kind of solution for those willing to take it.

_chase_

mbradfo2_ESO wrote: »

However, moaning over authorizations? Have you never bought gas with a credit or debit card? They almost always authorize 75-100 dollars at first before the actual charge is processed.

On the gas stations I use you actually fuel up first, then pay, be it cash or CC. So there. That's customer friendly — not assuming you're a criminal upfront.

Sypherioth

Forss_Davidb16_ESO wrote: »

jaschacasadiob16_ESO wrote: »

TtT wrote: »

Nevertheless, it is ridiculous that you have to go through this process even if you don't want a credit card subscription.

The whole marketing strategy is ridiculous and, allow me, shady.

I was discussing this last night with Forss_Davidb16_ESO. Wouldn't it be easier/better a strategy like this:

You buy the game and are free to play your first 30 days you paid for, without any subscription plan. IF after your days are over you do not setup a subscription plan, THEN I, game company, come to you, through a costumer care agent, asking you if you had a bad experience and offering you another N free days to give it a little more try, hoping that you change your mind.

Easy, open, customer-oriented.

Yeah, this would be the absolute ideal situation for any subscription based service. I doubt they'd ever give anyone free days right after a subscription had ended though (open to abuse.) Whereas in WoW for example if you quit playing for 1-3 months or something along those lines you get mails inviting you with (between 5-10) days free to get back into it. (Note that these are automated and not personalized. Easy way to bring people back to the game who thought they were done.)

And seeing that a group of people are having troubles with the authorization the ideal for the userbase in general would be to remove it completely.

Ideal aint the problem. Ideal is just a direct payment so they should make it possible to add that as payment method without letting you pay immediatly.

Its not that ppl dont wanna add a payment method. Its that ppl dont wanna pay right now to play the game right now while they have bought the game with 30free days.

The advertisement should have said: your first monthly payment is worth 60days instead of the usual 30days. Then everyone wouldve known

Daviiid_ESO

mbradfo2_ESO wrote: »

The people who can't use standard CC or whatever need to have some way to quickly take it up with CS to get their time activated.

However, moaning over authorizations? Have you never bought gas with a credit or debit card? They almost always authorize 75-100 dollars at first before the actual charge is processed.

Every time you do a purchase, even when buying a pair of pants, it authorizes before taking the money. When you're using a CC of course. However regular this is, doesn't mean it should be for the full amount in a scenario like this where it's pretty much only verifying a month ahead. Sure, I don't have a personal gripe with it, went smoothly for me, since I live in EU, but some of the people in the US apparantly sometimes get their authorizations held for longer than usual.

TirielsWhisper

I just set up my subscription, and this is what appears in my bank account:

Pending Misc. Debit POS DEBIT 855.296.3170ELDRSCROLS ROCKVILLE MD $14.99

I'm going to be watching to see how fast it falls off. lol

daim

Just wanted to add one opinion more to this thread (even that its nothing new). I also see this as a very bad way to secure paying subscribers.

I have already paid for the so called "free" 30 days access when I bought the game. As a customer I don't like to be treated like this. I will subscribe as I do like the game but an apologizy would be in order from the CEO

Sypherioth

I bought the game trough Ideal so they know it is a legal payment so it is stupid I need to pay again to play my 30free days

whitefoxmuscogeeub17_ESO

Sypherioth wrote: »

All they should do is just to ask your payment method without authoritizing anything. I understand they wanna know how ppl are gonna pay. But this aint the right way.

I gonna try get my money back from the purchase of the game. Since im forced to use Ideal and I realy not gonna pay 12.99 to play the game while I paid for 30free days.

Besides I can get the game cheaper allready then what Ive paid online trough Ideal

good luck. the refund policy is send them an email and they will get back to you. its been 3 days and i cant get a response. if anyone has found a more certain way of getting their money back please share.

Sypherioth

whitefoxmuscogeeub17_ESO wrote: »

Sypherioth wrote: »

All they should do is just to ask your payment method without authoritizing anything. I understand they wanna know how ppl are gonna pay. But this aint the right way.

I gonna try get my money back from the purchase of the game. Since im forced to use Ideal and I realy not gonna pay 12.99 to play the game while I paid for 30free days.

Besides I can get the game cheaper allready then what Ive paid online trough Ideal

good luck. the refund policy is send them an email and they will get back to you. its been 3 days and i cant get a response. if anyone has found a more certain way of getting their money back please share.

I would just tell m give my money back or I let my bank take it back

Maybe call your bank?

natalia76

_chase_ wrote: »

mbradfo2_ESO wrote: »

However, moaning over authorizations? Have you never bought gas with a credit or debit card? They almost always authorize 75-100 dollars at first before the actual charge is processed.

On the gas stations I use you actually fuel up first, then pay, be it cash or CC. So there. That's customer friendly — not assuming you're a criminal upfront.

not relay, when you put your card in to the slot to get gas, it only checks on how much money you got on your CC or debit card, then it lets you fuel for that ammount if you have to, it will never take any money from you up front atleast not in Finland where i live, the bank does late take a smal charge monthly for using the card offcourse.

Daviiid_ESO

Sypherioth wrote: »

Forss_Davidb16_ESO wrote: »

jaschacasadiob16_ESO wrote: »

TtT wrote: »

Nevertheless, it is ridiculous that you have to go through this process even if you don't want a credit card subscription.

The whole marketing strategy is ridiculous and, allow me, shady.

I was discussing this last night with Forss_Davidb16_ESO. Wouldn't it be easier/better a strategy like this:

You buy the game and are free to play your first 30 days you paid for, without any subscription plan. IF after your days are over you do not setup a subscription plan, THEN I, game company, come to you, through a costumer care agent, asking you if you had a bad experience and offering you another N free days to give it a little more try, hoping that you change your mind.

Easy, open, customer-oriented.

Yeah, this would be the absolute ideal situation for any subscription based service. I doubt they'd ever give anyone free days right after a subscription had ended though (open to abuse.) Whereas in WoW for example if you quit playing for 1-3 months or something along those lines you get mails inviting you with (between 5-10) days free to get back into it. (Note that these are automated and not personalized. Easy way to bring people back to the game who thought they were done.)

And seeing that a group of people are having troubles with the authorization the ideal for the userbase in general would be to remove it completely.

Ideal aint the problem. Ideal is just a direct payment so they should make it possible to add that as payment method without letting you pay immediatly.

Its not that ppl dont wanna add a payment method. Its that ppl dont wanna pay right now to play the game right now while they have bought the game with 30free days.

The advertisement should have said: your first monthly payment is worth 60days instead of the usual 30days. Then everyone wouldve known

I was not talking about iDeal the banking system. But using the actual word ideal. And that you're paying for 2 months is a misconception since you only need to authorize for one, if you decide to cancel it before the set date, you wont be charged. This of course poses a problem for those who can't authorize with a CC.

mbradfo2_ESO

Usually takes about 1-2 days, sometimes longer, for holds to disappear on my US accounts. This is why if you have money issues, you should never use a debit card to purchase things like gas/etc where they authorize in excess of the purchase price (100 dollars for a 30 dollar purchase) since the money is technically -held- by the bank until the charge clears and can cause other charges to bounce. The authorization also does count against your credit limit on credit cards, so I can see it being an issue if you have tiny credit card limits (like college kids? I think my CC limit was 300-500 bucks in college).

Considering the target demographic for most games includes a population that may have issues with authorizations or are living within a limited budget, I think this was a poor business decision.

mbradfo2_ESO

natalia76 wrote: »

_chase_ wrote: »

mbradfo2_ESO wrote: »

However, moaning over authorizations? Have you never bought gas with a credit or debit card? They almost always authorize 75-100 dollars at first before the actual charge is processed.

On the gas stations I use you actually fuel up first, then pay, be it cash or CC. So there. That's customer friendly — not assuming you're a criminal upfront.

not relay, when you put your card in to the slot to get gas, it only checks on how much money you got on your CC or debit card, then it lets you fuel for that ammount if you have to, it will never take any money from you up front atleast not in Finland where i live, the bank does late take a smal charge monthly for using the card offcourse.

Wow, all the gas stations here authorize 75-100 dollars US once you insert your card, even if you only buy 30 dollars I remember I once had about 200-300 dollars in "authorizations" from gas stations on our AMEX between my husband and me buying gas one week It's not "taken" from you, just held until the actual purchase processes. Whcih, if you are a limited budget person and maybe only have 100-200 bucks in your checking account, can really screw you over. That's why if you're concerned, you go inside and buy a fixed amount of gas before fueling. Then they only authorize what you've asked for.