Bank Account Being Charged?

natalia76

_chase_ wrote: »

natalia76 wrote: »

_chase_ wrote: »

mbradfo2_ESO wrote: »

However, moaning over authorizations? Have you never bought gas with a credit or debit card? They almost always authorize 75-100 dollars at first before the actual charge is processed.

On the gas stations I use you actually fuel up first, then pay, be it cash or CC. So there. That's customer friendly — not assuming you're a criminal upfront.

not relay, when you put your card in to the slot to get gas, it only checks on how much money you got on your CC or debit card, then it lets you fuel for that ammount if you have to, it will never take any money from you up front atleast not in Finland where i live, the bank does late take a smal charge monthly for using the card offcourse.

Umm, no. You're so conditioned to be constantly treated like a thief you can't even read properly. I very specifically said that I fuel up first, then pay. As in I only take out the cash or the CC out of my purse after I already got the fuel in the tank.

bah sorry I quoted the wrong person there, was suppose to quote the one you had quoted, cause yeah what you said is rigth

mbradfo2_ESO

natalia76 wrote: »

_chase_ wrote: »

natalia76 wrote: »

_chase_ wrote: »

mbradfo2_ESO wrote: »

However, moaning over authorizations? Have you never bought gas with a credit or debit card? They almost always authorize 75-100 dollars at first before the actual charge is processed.

On the gas stations I use you actually fuel up first, then pay, be it cash or CC. So there. That's customer friendly — not assuming you're a criminal upfront.

not relay, when you put your card in to the slot to get gas, it only checks on how much money you got on your CC or debit card, then it lets you fuel for that ammount if you have to, it will never take any money from you up front atleast not in Finland where i live, the bank does late take a smal charge monthly for using the card offcourse.

Umm, no. You're so conditioned to be constantly treated like a thief you can't even read properly. I very specifically said that I fuel up first, then pay. As in I only take out the cash or the CC out of my purse after I already got the fuel in the tank.

bah sorry I quoted the wrong person there, was suppose to quote the one you had quoted, cause yeah what you said is rigth

I live in Miami. We're all criminals here until proven otherwise

Amianthium

3 hours ago i put in a petition for them to call me to fix this. but i think i just have to wait for some money to come into my account....so far it seems like the fastest way.. what really bugs me about this is there are so many replies, and comments on this issue, but NO statement from the company.

damien.vandermeulenrwb17_ESO

Reading this thread makes me shake my head and facepalm.

For starters, everyone saying no other MMO companies have ever done this... Incorrect. Most companies (Blizzard, SOE, NCSoft et.al) have performed an authorisation check on a credit card when it is used to sign up for a subscription within the 30 days allotted free time (argue until you're blue in the face if you like, but I played games from all those companies and all of them charged an authorisation to my card when I set up my account), and when launched all of the same companies required me to either enter a game card or credit card details when I activated my account.

It has nothing to do with greed, it has nothing to do with being shady, it simply is the way it has worked for many, many years, and will work for many, many years. I've said in a previous post... even vending machines that accept credit cards for payment take an authorisation amount (usually the price of the most expensive item in the machine) from your card prior to selecting your drink/food item/whatever strange thing you're buying from a vending machine in Japan. :P

You aren't buying your extra time. It is an authorisation, to ensure the payment information is valid and is stated on the ToS that a valid subscription is required to claim the 30 days of free time.

Edit: To clarify and reinforce. You aren't buying the extra time. As per the usual authorisation procedure these funds are refunded, usually within a few business days.

I don't agree with ZOS's decision to bill the entire amount, but logistically, I'd assume that it is much easier to do so. Just thinking about it logically, the other option would be to have players enter their credit card details on redeeming the box code in order to authorise the card, then take them again in order to set up the recurring payments for subscription, which to be honest, would probably cause more panic and overreaction than what is currently circulating.

Sypherioth

The Early Access period has now ended. To activate your 30 days of included game time, log into your game account at account.elderscrollsonline.com and follow the prompts to select your preferred subscription method.

Preferred??? Nothing preferred about this. If it was preferred you could choose payment method without realy paying or making an authorization payment.

TtT

damien.vandermeulenrwb17_ESO wrote: »

Reading this thread makes me shake my head and facepalm.

For starters, everyone saying no other MMO companies have ever done this... Incorrect. Most companies (Blizzard, SOE, NCSoft et.al) have performed an authorisation check on a credit card when it is used to sign up for a subscription within the 30 days allotted free time (argue until you're blue in the face if you like, but I played games from all those companies and all of them charged an authorisation to my card when I set up my account), and when launched all of the same companies required me to either enter a game card or credit card details when I activated my account.

It has nothing to do with greed, it has nothing to do with being shady, it simply is the way it has worked for many, many years, and will work for many, many years. I've said in a previous post... even vending machines that accept credit cards for payment take an authorisation amount (usually the price of the most expensive item in the machine) from your card prior to selecting your drink/food item/whatever strange thing you're buying from a vending machine in Japan. :P

You aren't buying your extra time. It is an authorisation, to ensure the payment information is valid and is stated on the ToS that a valid subscription is required to claim the 30 days of free time.

I don't agree with ZOS's decision to bill the entire amount, but logistically, I'd assume that it is much easier to do so. Just thinking about it logically, the other option would be to have players enter their credit card details on redeeming the box code in order to authorise the card, then take them again in order to set up the recurring payments for subscription, which to be honest, would probably cause more panic and overreaction than what is currently circulating.

Did you also read comments from those who don't want or can use a credit card? If I want to pay with a game time card, what authorisation do they need?

Daviiid_ESO

damien.vandermeulenrwb17_ESO wrote: »

Edit: To clarify and reinforce. You aren't buying the extra time. As per the usual authorisation procedure these funds are refunded, usually within a few business days.

Preferably instantly (such as in EU), but the US users seem to have troubles with this due to different bank-systems apparantly.

TtT wrote: »

damien.vandermeulenrwb17_ESO wrote: »

Reading this thread makes me shake my head and facepalm.

For starters, everyone saying no other MMO companies have ever done this... Incorrect. Most companies (Blizzard, SOE, NCSoft et.al) have performed an authorisation check on a credit card when it is used to sign up for a subscription within the 30 days allotted free time (argue until you're blue in the face if you like, but I played games from all those companies and all of them charged an authorisation to my card when I set up my account), and when launched all of the same companies required me to either enter a game card or credit card details when I activated my account.

It has nothing to do with greed, it has nothing to do with being shady, it simply is the way it has worked for many, many years, and will work for many, many years. I've said in a previous post... even vending machines that accept credit cards for payment take an authorisation amount (usually the price of the most expensive item in the machine) from your card prior to selecting your drink/food item/whatever strange thing you're buying from a vending machine in Japan. :P

You aren't buying your extra time. It is an authorisation, to ensure the payment information is valid and is stated on the ToS that a valid subscription is required to claim the 30 days of free time.

I don't agree with ZOS's decision to bill the entire amount, but logistically, I'd assume that it is much easier to do so. Just thinking about it logically, the other option would be to have players enter their credit card details on redeeming the box code in order to authorise the card, then take them again in order to set up the recurring payments for subscription, which to be honest, would probably cause more panic and overreaction than what is currently circulating.

Did you also read comments from those who don't want or can use a credit card? If I want to pay with a game time card, what authorisation do they need?

A game card is the authorization in that case, unfortunately.

Gunner59

_chase_ wrote: »

Cormoran wrote: »

I disagree, I think you're being disingenuous.

I also said as much before, although I used more direct and less euphemistic wording, which somehow had gotten my post deleted, which suggests Forss_Davidb16_ESO does have some sweet relation with ZOS.

I think Forss is a mole for Zenimax thus I'm ignoring his posts.

The fact remains their practices are not well thought out at all and borders on being deceptive.

TtT

Forss_Davidb16_ESO wrote: »

A game card is the authorization in that case, unfortunately.

Which doesn't make sense. When is someone from Zenimax going to reply in this thread?

zitzow1ub17_ESO

Wow after reading a few posts it looks like there may be a few people that need to rethink their finances. I too saw the full charge to my account and first thought was I need to get this corrected. Now I see it was just the credit authorization and I'm good with that as long as it's returned.
As already stated above setting up your subscription is part of the clearly stated requirements for the 30 days of free game time and there is no guarantee that any retailer will charge less than full amount for pre-authorization of a credit card.
For those that are worried about rent, bills, just having enough money in their account Zenimax says call them and they'll get you set up. Of course if you can't pay this month what about next month or the month after that.
Stop ***, read the fine print and live within your means before you go on a rant about how you can't afford a $15 pre-authorization.

natalia76

zitzow1ub17_ESO wrote: »

Wow after reading a few posts it looks like there may be a few people that need to rethink their finances. I too saw the full charge to my account and first thought was I need to get this corrected. Now I see it was just the credit authorization and I'm good with that as long as it's returned.
As already stated above setting up your subscription is part of the clearly stated requirements for the 30 days of free game time and there is no guarantee that any retailer will charge less than full amount for pre-authorization of a credit card.
For those that are worried about rent, bills, just having enough money in their account Zenimax says call them and they'll get you set up. Of course if you can't pay this month what about next month or the month after that.
Stop ***, read the fine print and live within your means before you go on a rant about how you can't afford a $15 pre-authorization.

the point is no one knew about it before it was to late, had I known I needed full ammount to pay, I would have kept the money in the bank for it, it aint cause I cant afford it, but cause I had no idea they would charge emediately.

TtT

deef85b16_ESO wrote: »

TtT wrote: »

deef85b16_ESO wrote: »

TtT wrote: »

Forss_Davidb16_ESO wrote: »

TtT wrote: »

Sypherioth wrote: »

Zenimax

I am not paying a penny until I can get my 30days without having to pay 12.99 trough Ideal.

It sux that some ppl are getting forced to pay right now because of the payment methods.

So again why the hell do I have to pay 12.99 trough Ideal because I am forced to use Ideal as a payment method..

Aint choosing Ideal as a payment option in future not enough?

So in my situation I still gotta pay 12.99 to play my 30 free days?

I asked them to call me and they surprisingly did within half an hour. The guy at the other end of the line did not know they had a payment option called iDeal, so I had to explain to him that the money will be charged immediately if you use it.

He told me that with iDeal and Game Time Cards and the other options which require immediate payment, you will be paying for an additional 30 days (at least) adding up to a total of 60 days of game time. I'd already understood this though. He said that unfortunately they need some kind of confirmation that you are able to pay, and that with options like iDeal you will be stuck with 30 additional days, even if you want to decide if you'd like to keep playing after the first 30 days.

If you don't have a CC, he suggested to use PayPal instead with which you can also cancel your subscription...

Isn't it possible to link your iDeal card to paypal? Since I have never used iDeal I have no idea, but if you're willing to go through the extra route and it's a possibility then that could work.

I just looked at the PayPal website, and you can indeed add money via iDeal (which by the way is a Netherlands-only payment method). I'm not sure if I can get money from my PayPal account back to my bank account though...

Tried that option before (transfer money from my bankaccount -> iDeal -> to paypal) but guess what ? They don't accept my paypal payment, and I still have to add a CC to my paypal account.. So I had to fall back to iDeal and the extra month.

Hope that this clears it up for you, otherwise I would gladly translate it into Dutch

My God what a mess... This sucks so much I don't even have words for it. Thanks for the info!

Jup that's what I thought also, talking about customer friendly.. If they had allowed a paypal transaction from my verified account I wouldn't have any problems and wouldn't have paid a month upfront.. Furthermore this has cost me more money in the end, because first I transferred from my back account to paypal to get the subscription of ESO running, but that wasn't working, so now I have to transfer this amount back to my bank account which also costs €5,- and now I had to pay upfront through direct iDeal transaction from my back account..

"Leuker kunnen we het niet maken", gemakkelijker ook niet

I just tried to login again, and guess what, it worked! I have not chosen a subscription method, nor have I paid via iDeal or with a Game Time Card yet.

I suppose they have finally become aware of the fact that I still have 30 days left and don't need to pay before the end of the month!

obriencl731b14_ESO

Felarrond wrote: »

Then there's this as well:

Game Time Remaining
You have 29 days of game time remaining.

What happened to a.> Release is TOMORROW so it should be 30, PLUS they said early access people get 2 more free days.

Lots of shady stuff going on here!

That is the thing that I am most pissed about. I get some people don't like the credit card stuff, but so long as I get it back. Starting play time at 29 days, ignoring the time left on the account and then charging my card the full price is just too much sketchy ***.

Elaithe

Forss_Davidb16_ESO wrote: »

Elaithe wrote: »

Forss_Davidb16_ESO wrote: »

Elaithe wrote: »

Forss_Davidb16_ESO wrote: »

Bellar wrote: »

Forss_Davidb16_ESO wrote: »

I understand your frustration, but as I said, check with parents, guardians or maybe a good friend and see if they can help you.

Why i need "check with parents, guardians or maybe a good friend and see if they can help you" If I bought the game and I can not play it on stupid reasons

Because they might be able to help you with a valid payment method. The authorization is probably there because of legal reasons (in regard to the physical copies especially.) However I agree that it shouldn't be for the full amount, since a normal CC verification should suffice.

There are no legal reasons why they need to

A) Force you to set up a subscription plan ahead of time in order to access the 30 days of game time you already purchased with your copy of the game

and

B ) Charge a pre-auth at all much less the ENTIRE sub fee

I get that you don't agree with this either, but trying to come up with fictional excuses for ZoS' behavior is not helping the situation. I understand that you are just trying to help but please stop excusing ZoS for this.

There could be legal reasons to protect themselves as I stated previously (since a majority of subscription models in MMO's has done this.) As well as the marketing reasons I stated.

Do you really feel that this is something that is done without ANY reason, when it's been a part of the majority of MMO subscription models?

I feel that they are making a bad business decision that will, and has, severely impacted the trust they have with their customers and will, has, hurt them financially now and in the long run.

It is not OK to charge the full sub amount, up to $80, as a pre-auth. There is no legal or marketing reason (unless you actually like bad PR) to charge more than $1 for a pre-auth. Charging $1 circumvents any fraud issues you are talking about.

We all know the predatory practices these sub models have built in by forcing you to set up a recurring sub and we have accepted it. It is not acceptable, nor is it excusable (as you somehow think it is) to charge the entire sub fee just to access the game time you have already purchased.

When you buy the game you pay for the first 30 days of game time (they call it free but it's actually baked into the box price). Placing a barrier of entry to that 30 days of game time is at best unethical. However, as MMO players, we have come to accept the standard $1 pre auth charge and being forced to set up a subscription in order to access it.

Again, I ask you to stop excusing ZoS and their actions. Whether this was their intent or not does not matter, only that this is what they are doing and, as usual, they are completely ignoring the issue hoping it will go away. Another terrible business practice that will, and has, hurt them financially.

I understand you do not agree with charging the full amount, you continue to say than and than continue to reply to posts not even acknowledging that that is what people are upset about and excusing ZoS and their shady behavior.

What you seem to be thinking is that I'm excusing ZoS for charging the full amount. I'm not, and would like to see this fixed as much as anyone else in here. I'm here to calm down the *** and clarify to people that AUTHORIZATION is common(not for the full amount), and that Zenimax isn't stealing peoples money. There's no point in riling people up making it worse. A CSR can't just go change this themselves, so I hope as much as anyone else here that it will be fixed ASAP, but for that to happen they will need some time to gather the responsible people. It's not a press of a button.

A lot of people seem to have twisted views upon the matter here, which I'm trying to clear up (for example people thinking that Zeni gets the money and will keep it, or just general BS that pre-auth has never happened before.)

Do they have twisted views on the matter here? I think not, people SHOULD be riled up, people SHOULD be angry. This is not something to be calm about. If ZoS would just speak up and let people know what they are doing about it (which, since they won't speak up, I can only assume is nothing) than people would calm down.

xDevlinx21

zitzow1ub17_ESO wrote: »

Of course if you can't pay this month what about next month or the month after that.
Stop ***, read the fine print and live within your means before you go on a rant about how you can't afford a $15 pre-authorization.

Are you serious? You need to learn how to read a little more buddy. It's only $15 pre-auth for YOU cause that's what you're choosing to pay. Others have planned to pay for more like the 3 or 6 months subs but don't have the full amount on hand for whatever reason, so they're being charged $45-80 for a simple "pre-auth". It's not JUST the people who choose to pay for a monthly sub like yourself.

natalia76 wrote: »

the point is no one knew about it before it was to late, had I known I needed full ammount to pay, I would have kept the money in the bank for it, it aint cause I cant afford it, but cause I had no idea they would charge emediately.

Exactly. Thank you.

makosdv

Just problem after problem:

1. Not sending out game codes/boxes for 3rd party retailers until the last day
2. Because of the above, early access had to be treated as extra free days
3. Taking down servers for extended maintenance during early access
4. Because of the above, early access had to be extended (but wasn't extended enough, imho)
5. When entering game code, must subscribe with CC or pay for next month; results in full charge/hold of funds
6. Entering game code ends early access
7. Not fixing the above issues before early access ended
8. Because of all of the above, everyone is waiting until the last minute to enter their game codes
9. Because of all of the above, account management servers and customer support are overloaded

Definitely a domino effect!

It could have easily been avoided with a couple of different decisions by Zenimax:

1. Ensuring delivery of codes and boxes prior to early access
2. Not requiring the selection of a subscription model/prepaid time card just to enter the game code to use the prepaid 30 days.

hurricane198

its an canadian thing

spartycus

14.99 is still out of my bank account, grrrrr!

georgeisbusting

The fact that they said they would work with people who don't have $12 available on their credit cards should be enough to solve the problem. First they spell out how the subscription works well before the release date. Then they make it clear that it's a temporary authorization that falls off your card (this means you still have 30 days free). So really there is absolutely nothing to complain about. If you don't have the funds, they will work with you. How is that shady? How is that bad business practices?

This is why free MMOs were a bad idea. Because now people expect completely free. Now it's entitlement. Now they are owed something. You are owed nothing. You work, assuming you aren't subsidized by your parents or the government, to earn money, where you decide how to spend it. Zenimax provides entertainment value for a price. You don't like that price. You don't want to pay it. But you are still entitled to receive the entertainment?

Let's call it for what it is: after spending your hard-earned entertainment dollars on a carton of smokes, six pack of brew, taco bell, feed the 5 dogs, grab a few lottery tickets while replenishing the slim jim stock, renewing our *** subs, and buying one more micro SD card on sale at Target for the digital camera you don't even use anymore, there really isn't enough money on the card left for a $12 auth that falls off in 24-48 hours. We all understand. So what to do, what to do. You can either call their support line and they'll help you out. Or you can come here and complain because you are not getting exactly what you feel you are entitled to, when you feel you are entitled to it.

So again the choices are: (1) act like an adult, or (2) act like a 4 year old. Because option (3) act like a financially-responsible adult is clearly out the window.

Carafina34

McLawry wrote: »

Thanks for the early access! Now that I can no longer play, does anyone have a suggestion for a free mmo alternative?

RIFT!!!!!!!!!!!! ;p

Amianthium

out of curiousity, anyone else here used the phone back option? and how many hours are you on (not getting a call) ?

Cutekhaos

@georgeisbusting You are my new hero Using logic is going to go over most 4 year-old's head, but I agree with your post entirely.

Tiitus

georgeisbusting wrote: »

The fact that they said they would work with people who don't have $12 available on their credit cards should be enough to solve the problem. First they spell out how the subscription works well before the release date. Then they make it clear that it's a temporary authorization that falls off your card (this means you still have 30 days free). So really there is absolutely nothing to complain about. If you don't have the funds, they will work with you. How is that shady? How is that bad business practices?

This is why free MMOs were a bad idea. Because now people expect completely free. Now it's entitlement. Now they are owed something. You are owed nothing. You work, assuming you aren't subsidized by your parents or the government, to earn money, where you decide how to spend it. Zenimax provides entertainment value for a price. You don't like that price. You don't want to pay it. But you are still entitled to receive the entertainment?

Let's call it for what it is: after spending your hard-earned entertainment dollars on a carton of smokes, six pack of brew, taco bell, feed the 5 dogs, grab a few lottery tickets while replenishing the slim jim stock, renewing our *** subs, and buying one more micro SD card on sale at Target for the digital camera you don't even use anymore, there really isn't enough money on the card left for a $12 auth that falls off in 24-48 hours. We all understand. So what to do, what to do. You can either call their support line and they'll help you out. Or you can come here and complain because you are not getting exactly what you feel you are entitled to, when you feel you are entitled to it.

So again the choices are: (1) act like an adult, or (2) act like a 4 year old. Because option (3) act like a financially-responsible adult is clearly out the window.

ignorance is bliss....

please link where they spelled out that the pre-auth would be full cost of sub?

One more time i hear someone say its only 15.00.... not everyone just chose the $15 sub some ppl chose the more pricey version which resulted unknowingly in some outstanding authorization charges and can lead to some financial probs as a result of this. to add not everyone has CC so they have to pay for another 30 days up front.

Your response is a classic "not my problem" response. your not even trying to understand the situation but instead insulting and using irrelevant logic to try and drive your "im right, you're wrong" point.

Carafina34

georgeisbusting wrote: »

The fact that they said they would work with people who don't have $12 available on their credit cards should be enough to solve the problem. First they spell out how the subscription works well before the release date. Then they make it clear that it's a temporary authorization that falls off your card (this means you still have 30 days free). So really there is absolutely nothing to complain about. If you don't have the funds, they will work with you. How is that shady? How is that bad business practices?

This is why free MMOs were a bad idea. Because now people expect completely free. Now it's entitlement. Now they are owed something. You are owed nothing. You work, assuming you aren't subsidized by your parents or the government, to earn money, where you decide how to spend it. Zenimax provides entertainment value for a price. You don't like that price. You don't want to pay it. But you are still entitled to receive the entertainment?

Let's call it for what it is: after spending your hard-earned entertainment dollars on a carton of smokes, six pack of brew, taco bell, feed the 5 dogs, grab a few lottery tickets while replenishing the slim jim stock, renewing our *** subs, and buying one more micro SD card on sale at Target for the digital camera you don't even use anymore, there really isn't enough money on the card left for a $12 auth that falls off in 24-48 hours. We all understand. So what to do, what to do. You can either call their support line and they'll help you out. Or you can come here and complain because you are not getting exactly what you feel you are entitled to, when you feel you are entitled to it.

So again the choices are: (1) act like an adult, or (2) act like a 4 year old. Because option (3) act like a financially-responsible adult is clearly out the window.

The point my friend is that some people want to pay with timecards, and some can only pay with time cards. This fix by zen means that those people have to pay for a time card b4 they get their FREE days!
It sux, it shady and it so not even needed!

seventhsymbol

georgeisbusting wrote: »

Let's call it for what it is: after spending your hard-earned entertainment dollars on a carton of smokes, six pack of brew, taco bell, feed the 5 dogs, grab a few lottery tickets while replenishing the slim jim stock, renewing our *** subs, and buying one more micro SD card on sale at Target for the digital camera you don't even use anymore, there really isn't enough money on the card left for a $12 auth that falls off in 24-48 hours. We all understand. So what to do, what to do. You can either call their support line and they'll help you out. Or you can come here and complain because you are not getting exactly what you feel you are entitled to, when you feel you are entitled to it.

Yes. This.

Hearts

Amianthium wrote: »

out of curiousity, anyone else here used the phone back option? and how many hours are you on (not getting a call) ?

Little more than 6 hours has passwed..

georgeisbusting wrote: »

The fact that they said they would work with people who don't have $12 available on their credit cards should be enough to solve the problem. First they spell out how the subscription works well before the release date. Then they make it clear that it's a temporary authorization that falls off your card (this means you still have 30 days free). So really there is absolutely nothing to complain about. If you don't have the funds, they will work with you. How is that shady? How is that bad business practices?

I got about 200 bucks in cash sitting right infront of me, because I dont get paid to my bank account directly (me being a student and all). I dont have the money in my bank because of that reason, its sunday so bank is closed, its 9.30pm so all the stores with a card is closed, They will work with the people who dont have it available at the moment? Ive waited 6 hours now, in 2 hours I have to go to bed, tomorrow morning I cant play because of school, banks are open till 1pm except for thursday when its open till 5pm.

"30 Days unlimited game play included with purchase. Valid Payment method or paid game time card for subscription and persistent internet connection required.
Acceptance of the end user license agreement, terms of service and privacy policy, and account registration using enclosed one-time use activation code, required to play. The 30 days of unlimited game play beings when you select your preferred subscription plan on store.elderscrollsonline.com. Subscription fees only charged for game access after the first 30 days."..

I should only have been charged AFTER the 30 days, what they are doing now is still charging, even if they give it back at a later day its still charging.. which is stopping me from playing this game until thursday, which doesnt matter because I need to wait until friday to have time to play anyway..
So 1/4th of my free time is gone now based on a fee that was not a necessity according to my game box..
There is something to complain about when I cant play the damn game because of a necessity not described anywhere until you get online and try to play the game!

TirielsWhisper

damien.vandermeulenrwb17_ESO wrote: »

Reading this thread makes me shake my head and facepalm.

For starters, everyone saying no other MMO companies have ever done this... Incorrect. Most companies (Blizzard, SOE, NCSoft et.al) have performed an authorisation check on a credit card when it is used to sign up for a subscription within the 30 days allotted free time (argue until you're blue in the face if you like, but I played games from all those companies and all of them charged an authorisation to my card when I set up my account), and when launched all of the same companies required me to either enter a game card or credit card details when I activated my account.

Those companies don't require you to sign up for ANYTHING until AFTER the free time is complete. What's more, when they do an authorization check, the most they hold is $1. Zenimax is the ONLY company I know of that holds the full amount, and THAT is an issue.

It has nothing to do with greed, it has nothing to do with being shady, it simply is the way it has worked for many, many years, and will work for many, many years. I've said in a previous post... even vending machines that accept credit cards for payment take an authorisation amount (usually the price of the most expensive item in the machine) from your card prior to selecting your drink/food item/whatever strange thing you're buying from a vending machine in Japan. :P

This is so ignorant it hurts.

Edit: To clarify and reinforce. You aren't buying the extra time. As per the usual authorisation procedure these funds are refunded, usually within a few business days.

THESE ARE NOT USUAL AUTHORIZATION PROCEDURES.

Cutekhaos

Carafina34 wrote: »

georgeisbusting wrote: »

The fact that they said they would work with people who don't have $12 available on their credit cards should be enough to solve the problem. First they spell out how the subscription works well before the release date. Then they make it clear that it's a temporary authorization that falls off your card (this means you still have 30 days free). So really there is absolutely nothing to complain about. If you don't have the funds, they will work with you. How is that shady? How is that bad business practices?

This is why free MMOs were a bad idea. Because now people expect completely free. Now it's entitlement. Now they are owed something. You are owed nothing. You work, assuming you aren't subsidized by your parents or the government, to earn money, where you decide how to spend it. Zenimax provides entertainment value for a price. You don't like that price. You don't want to pay it. But you are still entitled to receive the entertainment?

Let's call it for what it is: after spending your hard-earned entertainment dollars on a carton of smokes, six pack of brew, taco bell, feed the 5 dogs, grab a few lottery tickets while replenishing the slim jim stock, renewing our *** subs, and buying one more micro SD card on sale at Target for the digital camera you don't even use anymore, there really isn't enough money on the card left for a $12 auth that falls off in 24-48 hours. We all understand. So what to do, what to do. You can either call their support line and they'll help you out. Or you can come here and complain because you are not getting exactly what you feel you are entitled to, when you feel you are entitled to it.

So again the choices are: (1) act like an adult, or (2) act like a 4 year old. Because option (3) act like a financially-responsible adult is clearly out the window.

The point my friend is that some people want to pay with timecards, and some can only pay with time cards. This fix by zen means that those people have to pay for a time card b4 they get their FREE days!
It sux, it shady and it so not even needed!

@Carafina34 Actually people are ticked over authorizations, and that is what the title of the post is about. Which a few to many people have conveniently forgot or overlooked because that isn't their issue, but they are going to troll about it to get attention, not to mention that what you are referring to is a separate issue entirely.

Edit: Added reference quotes.

shadefox90b14_ESO

Amianthium wrote: »

out of curiousity, anyone else here used the phone back option? and how many hours are you on (not getting a call) ?

I have been waiting for a call back since Friday.

deef85b16_ESO

georgeisbusting wrote: »

The fact that they said they would work with people who don't have $12 available on their credit cards should be enough to solve the problem. First they spell out how the subscription works well before the release date. Then they make it clear that it's a temporary authorization that falls off your card (this means you still have 30 days free). So really there is absolutely nothing to complain about. If you don't have the funds, they will work with you. How is that shady? How is that bad business practices?

This is why free MMOs were a bad idea. Because now people expect completely free. Now it's entitlement. Now they are owed something. You are owed nothing. You work, assuming you aren't subsidized by your parents or the government, to earn money, where you decide how to spend it. Zenimax provides entertainment value for a price. You don't like that price. You don't want to pay it. But you are still entitled to receive the entertainment?

Let's call it for what it is: after spending your hard-earned entertainment dollars on a carton of smokes, six pack of brew, taco bell, feed the 5 dogs, grab a few lottery tickets while replenishing the slim jim stock, renewing our *** subs, and buying one more micro SD card on sale at Target for the digital camera you don't even use anymore, there really isn't enough money on the card left for a $12 auth that falls off in 24-48 hours. We all understand. So what to do, what to do. You can either call their support line and they'll help you out. Or you can come here and complain because you are not getting exactly what you feel you are entitled to, when you feel you are entitled to it.

So again the choices are: (1) act like an adult, or (2) act like a 4 year old. Because option (3) act like a financially-responsible adult is clearly out the window.

Ever heard of countries that aren't CC obsessed ? We do not all live in the US fyi.
I literately had to pay upfront to get my free 30 days, and no this won't fall off in 24-48 hours.

Do you even know that their practice is illegal in the EU when they advertise it as 30 days INCLUDED even when they want you to set up a subscription / enter you CC details, they have to give those 30 days without setting up a subscription / CC details. I read their ToS but they don't mean *** again EU common business rules, they overrule their ToS..
Sadly I have to repeat myself because some people can't read