When will eu server will come to eu ?

AlexDougherty

laced wrote: »

Moving EU megaserver is of course only going to help, but there are underlying -- serious -- technical issues at play here.

We know they get the spikes, we know that, but we get the spikes AND consistent 150ms- 600 ms latency. Plus our spikes / packet loss issues are compounded by the servers being in the US.

He knows, that's what his last sentence was about, but he's saying that there are other more serious technical issues too.

Jade1986

I really don't understand how they couldn't catch all these issues. They were there throughout the WHOLE beta, and this game had one of the longest running betas I have ever seen.....

AlexDougherty

laced wrote: »

I really don't understand how they couldn't catch all these issues. They were there throughout the WHOLE beta, and this game had one of the longest running betas I have ever seen.....

We can't figure it out either, I couldn't even get into the Beta, I just couldn't download the patch so I could play (literally it would have taken twenty hours, for a weekend permission to try it out). But they should have spotted all sorts of issues and didn't. Which makes me wonder, Does Zos understand the difference between a Beta Test and a free trial for customer?

Jade1986

AlexDougherty wrote: »

laced wrote: »

I really don't understand how they couldn't catch all these issues. They were there throughout the WHOLE beta, and this game had one of the longest running betas I have ever seen.....

We can't figure it out either, I couldn't even get into the Beta, I just couldn't download the patch so I could play (literally it would have taken twenty hours, for a weekend permission to try it out). But they should have spotted all sorts of issues and didn't. Which makes me wonder, Does Zos understand the difference between a Beta Test and a free trial for customer?

I mean, they are a new MMO company, but they had 6 years to develop the game, and a year of beta testing I believe. There are plenty of "new" mmo gaming companies out there, and they didn't have this server issue.

GossiTheDog

There are still many bugs, including security issues, in the game which have existed since 2013 beta testing. The loading screen issue, the megaserver PVP lag issue (10 seconds to sneak blah blah), the Dragonknight exploit (you can pull players up into forts and take scrolls at any time) -- all these were reported in beta. The dupe issue? Reported in beta. Got fixed when somebody made a youutube video. I reported another dupe issue 3 and a half weeks ago. That issue still works as it hasn't been fixed and I haven't gone public yet so it will probably stick there. The crashing in large groups issue? Reported in 2013. Not fixed.

They shipped the game with critical outstanding issues, which in game terms is what you call "Do not fix" in the bug tracking system. It's ***, but it happens (Battlefield 4, anybody?).

My complete guess is April 4 was their ship deadline, they couldn't get it pushed, and this is the result.

I also think the beta weekends were a mistake due to bugs. I mean, that final beta weekend most quests didn't even work as they got stuck in phasing issues (as covered here on the forums). I can just imagine how many extra pre-orders they got from beta players who couldn't... play.

Daendur

the only problem is that ZOS said "Eu servers are not in Eu".
if they had not said anything, you would not even noticed it.

You can complain about lag and you can receive an answer like "we know there is lag, we are working on optimization" like ANet is doing with GW2.

Is the prolem 0,40€ a day ?

I think you should skip 1 coffee a day... you'll be less nervous and you'll be able to pay 2 subscriptions.

AlexDougherty

Daendur wrote: »

the only problem is that ZOS said "Eu servers are not in Eu".
if they had not said anything, you would not even noticed it.

You can complain about lag and you can receive an answer like "we know there is lag, we are working on optimization" like ANet is doing with GW2.

There is some truth in that, haven't had too much bad lag yet.

I think you should skip 1 coffee a day... you'll be less nervous and you'll be able to pay 2 subscriptions.

Um, I don't drink coffee, in fact I don't drink any hot drinks.

Starnes

Daendur wrote: »

the only problem is that ZOS said "Eu servers are not in Eu".
if they had not said anything, you would not even noticed it.

You can complain about lag and you can receive an answer like "we know there is lag, we are working on optimization" like ANet is doing with GW2.

Is the prolem 0,40€ a day ?

I think you should skip 1 coffee a day... you'll be less nervous and you'll be able to pay 2 subscriptions.

Testing my connection on the last beta to the EU servers (the first time we got to test them) was the very first thing I did, imagine my disappointment when I discovered they were not in the EU and my ping was the same as with the previous betas, what was the point in even having an EU server?

You can make sure we were aware, the road ahead confirmation shortly afterwards where they came out and admitted they were in the US was a pr move. They introduced the "EU" server, talked about it and only at the very last opportunity, when customers have become aware of where the servers are and their poor latency do they come out and say "surprise!"

Hexi

Daendur wrote: »

the only problem is that ZOS said "Eu servers are not in Eu".
if they had not said anything, you would not even noticed it.

You can complain about lag and you can receive an answer like "we know there is lag, we are working on optimization" like ANet is doing with GW2.

Is the prolem 0,40€ a day ?

I think you should skip 1 coffee a day... you'll be less nervous and you'll be able to pay 2 subscriptions.

That only works if you're ignorant and stupid.

You can tell the server is in the US in less than a minute. Please, get a clue.

Daendur

Hexi wrote: »

... Please, get a clue.

AlliN

How about let's move both servers to EU, and see how Muricans and others with ~50 latency will respond when they get to 300-500ms bracket.

Oh that would be riot on the forums, I bet.

mygosunneb18_ESO

ZOS_TristanK wrote: »

Hi, folks. As Game Director Matt Firor recently stated in this article, we still plan on moving the EU server, though we do not have an exact timeline to share. We are going to continue evaluating when the best time to migrate the servers is and will be sure to provide our players with an update when we can. In the meantime, we appreciate your patience.

Not sure how the thing is with the patience for much longer.
Maybe its time to unsub and demand a refund or something because of the lack of enjoyable playsessions. Maybe you should have a full open beta which this first month felt like instead of the "beta weekends".

knaveofengland

the server will come eso did say when they have sorted a few other probs out they move it to europe , so there you go

cura666eb17_ESO

Daendur wrote: »

the only problem is that ZOS said "Eu servers are not in Eu".
if they had not said anything, you would not even noticed it.

You can complain about lag and you can receive an answer like "we know there is lag, we are working on optimization" like ANet is doing with GW2.

Is the prolem 0,40€ a day ?

I think you should skip 1 coffee a day... you'll be less nervous and you'll be able to pay 2 subscriptions.

Thank you but i will rather give that 0,40€ a day to some animal shelter then to company who want to save few bucks instead of providing me with the service i fully payed for.

Kallion

This topic is getting rather old to be honest. If I had known the lack of an EU server on this action oriented game, I'd simply have waited for an actual EU located datacenter. Now I have to wait for my pre-authorization to be cleared off my credit card within the next... who knows when.

For those that are waiting on an actual EU server, the lack of timeframe is a dead giveaway. I haven't seen a single MMO game without the gold seller problem, so saying that they'll move the server "when they're happy", that's quite vague. I guess other companies that handled multiple servers on different continents were doing things... differently?

The big problem is that we're having severe gameplay issues. Despite the high average lag that results in delayed responses, we do experience packet loss. I'll translate what it means in-game.

Melee Mob:
- Two handed, decides to cast its big ability that launches back the player
- I sprint away, mob is approximately 10m away, at times behind a tree
- Mob executes its move and hits me as if holding a sword equivallent to Olympic Pole Jump length
- Game presumes I'm close up and unguarded and take 50% health damage on my Nightblade
- Attempt to use my pushback ability at times fails, due to non-responsiveness (translation: packet loss)


AoE Mob Cast:
- Archer mob or Thief mob prepares its Cone/Circular AoE
- I move approximately 3-5m away from the red zone of influence immiediately, before the execution
- I still take full damage even while being outside the range for more than 1+ seconds (slow response makes server think I'm right next to the mob)

The first of the above examples happens 100%. On that logic, that sword could strike the moon. The second happens 60-70% of the time.

Hence my only option is to block all the time and lose health, which in the cases of lighter armored units, it's equivallent to suicide if tackling multiple mobs at lower levels (I went to the lvl 16+ areas only to see now mobs stack in groups of 3 or more). Simply put, it's inefficient.

The trick the game is using is the following:
- Player performs an action
- Client performs it locally and player believes it's an insta-response (hence the "lag free experience" claims)
- Client struggles to send the performed action to the server
- Server mob controlls transmits the enemy's action
- Client/server disagree on action timings due to lag/packet loss
- Server timings prevail (as it has to maintain its mob sync for other players too)
- Results on the client (and player's screen) appear out of sync and erratic

Point being is that the packet loss (which at times refuse to make some of our abilities activate and have to double/triple click them) and the constant lag (our minimum is 200ms in these areas) make the server believe we are not in the place our characters are supposed to be. Several attacks simply never go through and then we have to deal with extreme gear degradation and the usual insane costs.

Though I believe this is hard to explain to people who are used to 7-10ms response times (and protest if they get 40-50ms... I've seen that happen). It's like comparing the responsiveness between SSD drives and 3.5" Floppy Disks. And when we hit lag spikes, think of tape recorders.

The following statement goes toward the developers:
Do you want to stop gold spammers? Stop making everything so insanely expensive and bring alternative resources that can be used by players to gear/advance their characters. Those can be bound to account and cannot be traded. For example, in SWTOR I can select my character's look and modify them by working in groups to gather commendations that cannot be farmed/sold by bots. And I stay competitive.

The more gold is demanded, the more gold spammers will find ways to break your engine and your measures.

Now I run ESO and just stare at my character screen and say to myself "which character do I have the patience to play today?"
And when I reach that point, it's truly sad.

Jade1986

Daendur wrote: »

the only problem is that ZOS said "Eu servers are not in Eu".
if they had not said anything, you would not even noticed it.

You can complain about lag and you can receive an answer like "we know there is lag, we are working on optimization" like ANet is doing with GW2.

Is the prolem 0,40€ a day ?

I think you should skip 1 coffee a day... you'll be less nervous and you'll be able to pay 2 subscriptions.

Actually I noticed it from the get go because I made a sword and shield character and when I twitch blocked, I noticed a blood spatter, which means my blocking wasn't counting. I didn't even know about the servers being in the US, but I figured it had to be something like that, did some research, and BAM, found out. I can tell the difference between 10 ms lag and 160 ms no problem.

Kallion

mygosunneb18_ESO wrote: »

Not sure how the thing is with the patience for much longer.
Maybe its time to unsub and demand a refund or something because of the lack of enjoyable playsessions. Maybe you should have a full open beta which this first month felt like instead of the "beta weekends".

Speaking of beta weekends, I was in GW2 beta and the way they structured it was simply incredible. After every quest there was a popup window discretely on top right that asked for ratings on several questions about the quest/story as well as notes that you might have.

After the tragedies of AoC and Aion I started losing faith in MMORPGs big time and that one changed the tide for me. I'm currently not too willing to lose my faith again because some people decided to write an entire continent where the sun never shines. Pity.

Jade1986

Kallion wrote: »

mygosunneb18_ESO wrote: »

Not sure how the thing is with the patience for much longer.
Maybe its time to unsub and demand a refund or something because of the lack of enjoyable playsessions. Maybe you should have a full open beta which this first month felt like instead of the "beta weekends".

Speaking of beta weekends, I was in GW2 beta and the way they structured it was simply incredible. After every quest there was a popup window discretely on top right that asked for ratings on several questions about the quest/story as well as notes that you might have.

After the tragedies of AoC and Aion I started losing faith in MMORPGs big time and that one changed the tide for me. I'm currently not too willing to lose my faith again because some people decided to write an entire continent where the sun never shines. Pity.

Have you tried Wildstar? Open beta this weekend and here is a shocker, EU SERVERS IN EU!

Sakiri

AlliN wrote: »

How about let's move both servers to EU, and see how Muricans and others with ~50 latency will respond when they get to 300-500ms bracket.

Oh that would be riot on the forums, I bet.

I get ~200 ms latency to EU servers. When my vent server was in the Netherlands it was 175 on a good day.

If its 500 then somethings wrong on your end. Not even Aussies get that bad.

Sakiri

cura666eb17_ESO wrote: »

Daendur wrote: »

the only problem is that ZOS said "Eu servers are not in Eu".
if they had not said anything, you would not even noticed it.

You can complain about lag and you can receive an answer like "we know there is lag, we are working on optimization" like ANet is doing with GW2.

Is the prolem 0,40€ a day ?

I think you should skip 1 coffee a day... you'll be less nervous and you'll be able to pay 2 subscriptions.

Thank you but i will rather give that 0,40€ a day to some animal shelter then to company who want to save few bucks instead of providing me with the service i fully payed for.

EU server in NA was known before launch. You could have waited.

Jade1986

Sakiri wrote: »

cura666eb17_ESO wrote: »

Daendur wrote: »

the only problem is that ZOS said "Eu servers are not in Eu".
if they had not said anything, you would not even noticed it.

You can complain about lag and you can receive an answer like "we know there is lag, we are working on optimization" like ANet is doing with GW2.

Is the prolem 0,40€ a day ?

I think you should skip 1 coffee a day... you'll be less nervous and you'll be able to pay 2 subscriptions.

Thank you but i will rather give that 0,40€ a day to some animal shelter then to company who want to save few bucks instead of providing me with the service i fully payed for.

EU server in NA was known before launch. You could have waited.

Actually it was only announced shortly before official launch that it was going to be in NA, after we were already charged and had our money taken.

hauke

let those europeans talk... and pay
let them talk and pay

so long they talk and ..... pay

im not paying anymore

hauke

you lost 1 million european players willing to pay 15 dollars a month, you lost 15 million dollars a month because you *** us europeans

thats why you irreversible lost 15 million dollars a month

you will never get that back

AlliN

I get ~200 ms latency to EU servers. When my vent server was in the Netherlands it was 175 on a good day.

If its 500 then somethings wrong on your end. Not even Aussies get that bad.

Because every provider in EU uses straight trace, and is not piggybacking on other redirected connections, right? What you said, clearly show, that you have absolutely no idea about how networking is messed up in EU because of different bounce lengths for providers, that get in conflict with each other. I don't have 500ms latency, but my friend with different company and no user-side netwok issues has.

Becasue, when you add up transatlantic fiber ON TOP of EU mess, you get really bad latency. Netherlands has one of the most powerful Internet Exchange hubs, becasue CERN was using it for real-time data transer. It's one of the best hubs there is.

So, if that gave you around 175ms, imagine what people with a messed up ISP nonsense get when they have to go transatlantic AFTER bouncing through EU net.

And also, you completely miss the fact, that this game handles connection really poorly, and on peak hours it just chokes. Now, do you think choke is more problematic when it travels through half the world length, losing packets in the network mess, or, maybe it's the same as US megaserver?

Seriously people, why do you post saying "bugger off EU", what's your point, why are you doing that? You have your murican server and it's all good? screw the world? really I have no idea, I can't come up with logical answer for undermining a solution to the problem that does not affect you at all.

hauke

this 1 millione people tested the game

they are not ever coming back

hauke

they could have played for 10 years, 1 million x 12 month x 3 years x 15 $ ...
but you just wanted 1 million x 50$
cheap money, hope you go broke

Jade1986

hauke wrote: »

they could have played for 10 years, 1 million x 12 month x 3 years x 15 $ ...
but you just wanted 1 million x 50$
cheap money, hope you go broke

While I am upset as well, I urge you to calm yourself so they don't close the only thread that is still open about this.

hauke

the buisness managers are interested in making money, they are not interested in the franchise

Hexi

I unsubbed today as well for this reason alone. I'm not going to keep paying for this sub-par service that all other major MMO's seem to have no trouble with and I, personally, find this situation inexcusable.

No, you can't have my stuff as I'll resub once the server is moved, sorry.

fiilowizhb16_ESO

I would just like to say that i have now also cancelled my subscription, for this reason alone.
I'm actually pretty sad that i have to do so, in order to make it clear to Zenimax that this is a no go.

Had I known before i bought the game, that this was how they would handle it, i would never have even considered buying the game.

To Zenimax:
Please get those servers moved, your game is woefully unplayable untill you do.
And if you do, then i'll come back, but as it stands, I won't fund your poor decision making.