In-Progress Known Issues
Maintenance for the week of March 17:
• PC/Mac: No maintenance – March 17
• Xbox: NA and EU megaservers for maintenance – March 19, 6:00AM EDT (10:00 UTC) - 9:00AM EDT (13:00 UTC)
• PlayStation®: NA and EU megaservers for maintenance – March 19, 6:00AM EDT (10:00 UTC) - 9:00AM EDT (13:00 UTC)
• PC/Mac: No maintenance – March 17
• Xbox: NA and EU megaservers for maintenance – March 19, 6:00AM EDT (10:00 UTC) - 9:00AM EDT (13:00 UTC)
• PlayStation®: NA and EU megaservers for maintenance – March 19, 6:00AM EDT (10:00 UTC) - 9:00AM EDT (13:00 UTC)
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InvesterSoul ShrivenI'm stuck like a lot of people with the army of meridia but i'm also stuck in my main quest "the weight of three crowns". I teleported to stirk but i don't see any alliance leaders. Hope this will be fixed as well. I also reported all my bugged quests 4 days ago.0 -
barduck✭✭✭@ZOS_JessicaFolsom why does the support team sounds like they are not really trained or completely unaware of some of the critical issues that effecting many players?
I had my in-game bank reset TWICE already. Lost 2 sets of 2 bank upgrades each, gold and items. And yet I get ridiculous and unhelpful replies from support to my tickets like asking me to describe the problem over and over.
The latest response from support told me that "some updates has been made to the game" and asking me if "the issue has been resolved for me?"
How can the issue be possibly resolved if I am still missing gold, items and bank upgrades and no one said anything official whether the bank can be safely used or I risk losing my items and bank upgrades yet another time?
Regardless of the state of the game (which, lets face it, could be a lot better at this point of release), what I find offensive is the unresponsive and unprofessional attitude from your support team. We are in the dark here, we don't know when or even if we will get our hard earned items/gold back, we don't know if we can safely use the bank.
This is totally unacceptable.
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Absynthe✭✭About people having the address issue.. if you are using address, line #2 try NOT using address line #2, and just putting it all on address line#1.
For authorization issues, try a different browser, turn off all ad/script blockers and clear the cache. This worked for me, as I had both of the above problems.Leonine Tigeress0 -
amberan✭@ZOS_JessicaFolsom why does the support team sounds like they are not really trained or completely unaware of some of the critical issues that effecting many players?
I had my in-game bank reset TWICE already. Lost 2 sets of 2 bank upgrades each, gold and items. And yet I get ridiculous and unhelpful replies from support to my tickets like asking me to describe the problem over and over.
The latest response from support told me that "some updates has been made to the game" and asking me if "the issue has been resolved for me?"
How can the issue be possibly resolved if I am still missing gold, items and bank upgrades and no one said anything official whether the bank can be safely used or I risk losing my items and bank upgrades yet another time?
Regardless of the state of the game (which, lets face it, could be a lot better at this point of release), what I find offensive is the unresponsive and unprofessional attitude from your support team. We are in the dark here, we don't know when or even if we will get our hard earned items/gold back, we don't know if we can safely use the bank.
This is totally unacceptable.
I can't agree more. Funny answers about Molag Bal's minions and generic "we patched, is it ok?" replies are just a mockery...
Bugs are somehow acceptable. The lack of communication about them isn't.
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"A Graveyard of Ships" needs to be on that list. It's part of the main quest and is literally so broken that you cannot get past the first objective of the quest. I reported it days ago and it hasn't been acknowledged yet by you guys.
Without being able to complete this quest you can't get part of the group required to finish the main story and the last Skyshard remains locked off. I'm sitting here twiddling my thumbs unable to get to Veteran content because of this.0 -
My bug doesn't have to pertain to a quest, but it is a bug so i'm posting it.
I'm in Vulkhel Guard can't remember the city, but I went into the Guards Forge and realized I had no legs could not go anywhere. Could see my body all the way to the top of my legs but nothing else. This happened right as i entered the Guards Forge. Seemed funny to see myself on the same level as other peoples pets. LOL
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I would like to point out that when my bank slots were lost, I also received my Imperial Edition items (rings of Mara, crab pet, etc.) as well as my early access items all over again. The items are still in the mail, how should we handle them, will they be removed once we get our bank slots back?
Thank you very much for your time. : )0 -
Tai✭✭There are three threads about an issue that disables character during combat, please have a look
http://forums.elderscrollsonline.com/discussion/comment/565937/#Comment_565937
http://forums.elderscrollsonline.com/discussion/69198/game-breaking-combat-ui-bug#latest
http://forums.elderscrollsonline.com/discussion/comment/554735/#Comment_554735
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otomodachi✭✭✭@ZOS_JessicaFolsom
http://forums.elderscrollsonline.com/discussion/70425/missing-helm#latest
Accidentally deconstructing the helm you're wearing, when deconstructing items at blacksmith. Been a few threads attempted about this. Avoidable as long as people know to avoid it.What do you gain by criticizing a CSR complaint?0 -
otomodachi✭✭✭@ZOS_JessicaFolsom Does replying to a support ticket email tell the queue that your ticket has been re-opened and adjust your place in line downwards accordingly? I've been telling people to consider this, but I have no way of knowing it's true other than hearsay from contacts between myself and others with the CSRs.
It's useful info that'll improve people's CS experiences, if it's true.Edited by otomodachi on April 9, 2014 1:38PMWhat do you gain by criticizing a CSR complaint?0 -
otomodachi✭✭✭@ZOS_JessicaFolsom http://forums.elderscrollsonline.com/discussion/74052/automatic-renewal-cancellation-legal-terms#latest
Been a few threads about this to with no official answer AFAIK. It's probably paranoia! But the terms are a little unclear and there's a small group of people that'd be re-assured by an official answer, I bet. What do you gain by criticizing a CSR complaint?0 -
Sitting in at an IT briefing at work right now and hearing all about this 'Heartbleed Bug' I can't help but wonder if some the glitches/bugs/exploits is related... the timeline fits.The only negative experience in ESO is those that make it negative.0 -
felixgamingx1✭✭✭✭Why are you guys doing this to us? Where's the director of the game? Why doesn't he talk to us?0 -
Cherryblossom✭✭✭✭✭
✭I can only assume there is a bug on the Forum, where even if you choose EN you still get all the French and German Threads in the Tracker!0 -
epoling✭✭✭✭You folks do realize the game has been open officially for less than a week, for early play a week and a half. There have been two patches in that time. Lighten up. They are doing pretty darn good at fixes given the short time the game has been up and running. Adjust your expectations of how long it takes to fix bugs to be more realistic and you will be much less likely to get upset. And I would also say it is a good idea to take a break from these forums. The amount of negativity seems to be a part of the anxiety that things aren't being fixed in ten minutes.5 -
silvestru_liviueb17_ESO wrote: »
Ok mate, i think the best to check this matter is when the cyrodiil campaign i'm on will be full. then i guess we can see the proper result. I'll update as soon as i get any results...
UPDATE: Just tried to log on a full campaign (my homecampaign). Attempt ended up in alt+f4 since my pal loading screen was there!
Closed the game, went to completly delete that damn file then logged back. Then i was able to log on my home campaign witch was full on all 3 servers.
Btw ZOS! if is locked why am i beign able to join? Make this damn system work and put back the Beta Queue system witch worked properly!
Cheers Vlas!
/beer! ~~~ROMANIAN SPIRITS~~~
~ALDMERI DOMINION~0 -
dionysos_tomasb16_ESOSoul Shriven@ZOS_JessicaFolsom Does your "Know issue" about bank also concern the following issue : http://forums.elderscrollsonline.com/discussion/73630/bug-report-taking-2-stacks-of-same-items-from-guild-bankEdited by dionysos_tomasb16_ESO on April 9, 2014 4:28PM0 -
deef85b16_ESO✭✭✭Glad you acknowledge the missing bank slots.. Haven't experienced this bug myself but till this bug is fixed I won't dare to buy additional bank slots..0
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Any word on how performance has went completely to hell, seemingly overnight? High lag, all the crappy falling through the world bugs?2
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Rage_Frost✭✭✭silvestru_liviueb17_ESO wrote: »When Cyrodiil neverending-loading screen will be fixed? yesterday i was forced to create another character just to be able to play, because i couldn't log in to the main one since i got error in Cyrodiil. I observed this loading screen problem especially when the campaign is full or almost full.
If your "megaserver" can't deal with many people around now that's bad! very bad!
Oh, and one more thing: when the european server is actually coming to Europe? i understand now is still in the US and some terrile lag spikes still chilling the bones around...and disconnects of course...and crashes (from Cyrodiil only). Lag in PVE is a bit easier but STILL!
it cause you were in a group and will not be able to play that toon until they kick you out of that group. had the same thing happen to me and people on my guild also. this is a silly and painful bug0 -
SirDuckman✭✭✭One thing I would like to see fixed is those peeps who are doing the teleporting to the nodes. Last night, there were roughly 8 of them doing it and it made harvesting materials quite a pain. My understanding in zone chat is that it's happening all over.1 -
Luxucs✭✭✭@ZOS_JessicaFolsom You guys are aware of the issues pertaining to the Banished Cells dungeon, right?Edited by Luxucs on April 9, 2014 5:04PM0 -
Rage_Frost wrote: »
it cause you were in a group and will not be able to play that toon until they kick you out of that group. had the same thing happen to me and people on my guild also. this is a silly and painful bug
Nothing to do with grouping in my case, i was completly alone..
~~~ROMANIAN SPIRITS~~~
~ALDMERI DOMINION~0 -
Sitting with 20 people at "The final assault - statue room" and are not able to talk to Gabrielle0
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silvestru_liviueb17_ESO wrote: »
UPDATE: Just tried to log on a full campaign (my homecampaign). Attempt ended up in alt+f4 since my pal loading screen was there!
Closed the game, went to completly delete that damn file then logged back. Then i was able to log on my home campaign witch was full on all 3 servers.
Btw ZOS! if is locked why am i beign able to join? Make this damn system work and put back the Beta Queue system witch worked properly!
Cheers Vlas! /beer!
UPDATE 2: ok, it seems that deleting that file resolved the problem only once. Now i am again stuck in loading screen. This appears random it seems...
NEED FIX PLS! Since you can't play the game otherwise then to create other chars (pathetic, yes).~~~ROMANIAN SPIRITS~~~
~ALDMERI DOMINION~0 -
Crossing the Chasm, died fighting Molag Grunda, she returned to the center of the room and despawned. This is not the first time I've had a quest mob do this, there is no reason for them to despawn if you can't get them to come back. Previously I've had to wait for server restarts or maintenance to get quest mobs to appear again, which is not acceptable.0
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Mr_Majestyk wrote: »I didn't see any mention of the Banished Cells dungeon quest. Given the current bug, it takes a fair amount of luck to complete this dungeon. It appears to work for some people, but I have attempted this dungeon several times and the first part of the quest fails to trigger properly after defeating the first boss. I personally tried a lot of the tips for making it work (dropping the quest, reforming the group, etc.) and none of the work-arounds worked for me. This dungeon was incredibly buggy in Beta as well, so I would hope some progress has been made. Could we get an update on the status of this fix?
Some of us are a little OCD and must have the skill point, even if we out leveled it already.
I would also like to see the Banished Cells dungeon higher up on the list of things to be fixed. I would really like to complete the dungeon.0 -
@ZOS_JessicaFolsom My billing address not being accepted, Only thing i can figure is its my zip code which is a normal US zip code. I have tried other address of ppl in my town just to see if I could get through it, and it doesnt work for my town, but my work address which is in another town works. Its preventing me from registering my game and setting up a subscription.
Im going through the exact same issue. I try and enter in my billing address and when i go to run it through it will kick me back to the billing address screen and say there was an error with your address. I have called the bank to make sure they have it correct and they do. But the truly strange part is when i look at my bank account it will show the transaction i was trying to do. but it just drops off a day or two later and never truly charges. so i have 2 started characters i am going to give up by creating a whole new account and i bought a throw away debit card from a store and and going to register my game with that. or try to at least. wish me luck because i prolly wont be on this account ever again if this works
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