Bank Account Being Charged?

phlyersfan1990

ok so idk if anyone has gottten this but we are now being given one free day on top of activating our free 30 sub

Flametyn

so my boyfriend got the code redeemed from one support agent.
Fact is that to log into the game he has to set up a subscription plan the same no matters if in the account says he has 30 days of game time

phlyersfan1990

Flametyn wrote: »

so my boyfriend got the code redeemed from one support agent
Fact is that to log into the game he has to set up a subscription plane the same no matters if in the account says he has 30 days of game time

Really? Wow that's redonk

Flametyn

phlyersfan1990 wrote: »

Flametyn wrote: »

so my boyfriend got the code redeemed from one support agent
Fact is that to log into the game he has to set up a subscription plane the same no matters if in the account says he has 30 days of game time

Really? Wow that's redonk

Yeah now they asked me for the key too and i explained the following problems my boyfriend is expiriencing. If they will answer me i will tell you what they said.

Flametyn

i'm starting to think they maybe wanna keep us out of the game, probably couse they wanna check if megaserver will not collapse.

Flametyn

ok there's some hope.
I've got my key redeemed plus 1 day of compensatory time.
My status account iss Active -Not reccurring.
I would have not ask for anything more, but hope is not just for the 1 compensatory day.
My boyfriend have to submit another ticket for himself.

Here is the proof

Flametyn

ah guys, i'm with you hope you will sort this asap

Gunner59

Qaeta wrote: »

Igax wrote: »

cazlonb16_ESO wrote: »

Rhoric wrote: »

All sub based games require you to enter a subscription plan prior to receiving your free 30 days.

No, most MMOs do not actually, or did not when they still were subscription based games anyway.

Yes they did... All the way back to meridian 59.

Most sub MMOs did require valid payment information to activate the 30 days, yes. However this is the first one I have seen that required verification of the full amount LONG before the payment would even come out.

Slightly unrelated, I really wish some company would come out with an MMO that DIDN'T try to force a subscription immediately. Yes, I can simply add the cc, then cancel the sub immediately after activation (which I do EVERY TIME I pay for a month on any MMO). I do not like automated payments. I will not allow automatic payments. I don't even do auto payments with my cell company who I have been with for years. It is far too easy for things to go horribly wrong (as this very situation demonstrates) even unintentionally.

It is also much easier to keep track of which money is going where if you actually have to manually make the payment. It's 2014, can we stop with the mind games? Please?

I read something a couple of years ago that MMO's have been forcing subs for a long time because they know a large portion of the subscribers will forget about the sub when they try something else. I know of someone who quit playing WoW and forgot to unsub for 4 months.

With all the junk they email you would think they would sent a reminder that you haven't logged in for a while, but that's not in their best interest...Greed is!

Podical

This is the most disgusting and sly act I have seen in a gaming company yet. Advertising '30 days Free Game Time' with a purchase of the game in full.
Then wanting you to fork out the monthly sub before you can access it!
Zenimax your company now smells like feces. Shame on you and your service you pretend to provide.

TheJadeFist

It sucks too, I rather enjoyed a few of the people in the guild I joined, but I guess

Flametyn wrote: »

ok there's some hope.
I've got my key redeemed plus 1 day of compensatory time.
My status account iss Active -Not reccurring.
I would have not ask for anything more, but hope is not just for the 1 compensatory day.
My boyfriend have to submit another ticket for himself.

Here is the proof

lol, why did you get help and i just get a virtually automated reply that obviously didn't even read what I said.

Flametyn

TheJadeFist wrote: »

It sucks too, I rather enjoyed a few of the people in the guild I joined, but I guess

Flametyn wrote: »

ok there's some hope.
I've got my key redeemed plus 1 day of compensatory time.
My status account iss Active -Not reccurring.
I would have not ask for anything more, but hope is not just for the 1 compensatory day.
My boyfriend have to submit another ticket for himself.

Here is the proof

lol, why did you get help and i just get a virtually automated reply that obviously didn't even read what I said.

i kept answering the automated replies and got also phone call back that escalated my ticket to the High Elves...

Emish

I will not give my credit card information to an untrustworthy source. There was no indication at the time that I pre-ordered that I would be required to provide my credit card details in order to receive the game time I have already paid for

(It is not free game time, it says on the box that it is included in the purchase, It's like buying a bag of apples and being told you are only paying for half the apples and must purchase another bag of apples to be allowed to eat any of the apples you have already paid for.)

I had all the intention of buying more game time if I enjoyed the game enough, but I will not give my credit card information to this company, and I am not going to buy a game card just to get the 30 days INCLUDED (not free) in my original purchase.

jaschacasadiob16_ESO

Still no official position of ZeniMax, while the web now calls it 'The Elder Scrolls Online billing fiasco' (y)

Starborn

I would love to use a time card...OH wait, no one has any yet.

Thanx Zenimax! Glad I got this 12 inch plastic eye sore with shoddy painting to keep me company until then.

gazumpipes

4 days, 3 tickets, no response back yet.. *waits patiently*

chriltzg

hi asdlkfwelkgjlkwejglkwjeglwegweg

sylarspock

Dear Zenimax,

I have emailed you via the support form and replied to 2 of your emails and it has been over 24 hours since I first filed the Support ticket.

Since there's no response for over the past 24 hours, I'm posting here in hopes that I'll get a reply.

I setup my subscription via PayPal and the transaction got through. The amount was authorized to be paid to Zenimax on both PayPal and also appeared on my bank statement.

However upon return after payment on PayPal, ESO's website showed the page does not exist with the dwemer robot image.

Having read earlier posts that others have tried multiple times and been charged multiple times I'm reluctant to try payment using another method as I have already paid for it via PayPal.

I have also sent the support team a screenshot of the transaction and the Unique Paypal Transaction ID. The support staff even remarked that based on my screenshot I appear to have setup the subscription correctly.

However 30 hours later, I'm still left without the Imperial edition activated and unable to access the game. My friends have progressed on to the next area and the ring of Mara has become useless. We are different stages now and wont be able to utilize it by playing together as we have been during early access. Most of the joy of playing ESO has been playing with my friends only to have it taken away as I'm way behind in leveling and crafting research time.

Please verify my PayPal transaction and activate my Imperial edition and game time as soon as possible or refund the PayPal transaction so that I can safely try another payment method without worrying that Zenimax will double charge me .

natalia76

DanteYoda wrote: »

natalia76 wrote: »

I actualy got in now, they did send me a code for 1 day so I could redeem my code and start to play.
happy about that offcourse, but at same time, this thing should never have happend in the first place.

Grats Natalia i'm still waiting, and i started in support 2 days before you posted,

I made my first ticket on saturday, almost instantly got an answer that they would help me, but nothing happend, made a new ticket on monday, never got an reply, then I made a phone ticket, they never phoned me, but they did answer my ticket in mail whit an code to start playing.

Cadmann

I was considering purchasing the 6-month subscription, but if they want that money right now, they can forget it. Too many people have been complaining about full charges instead of pre-authorizations, or that they've been double charged. I'm not providing any credit card info until this company demonstrates some trustworthiness by providing us with the service that we already paid for, and suspending this "buy one get one free" nonsense for a month while they get their act together.

RagePlug

Oh man this is *** lame already. I can't play since Sunday and i'm still waiting for them to solve my problem. It's like they're building a rocket ffs. Everyone should have the problem solved in like 10 minutes top. If you contacted me as a support guy, then stick with me and finish the damn job. Then get to the next one and so on. I keep hearing about account team, the specialized team, the red team and whatever team. Fix your *** already and let us play.

silvestru_liviueb17_ESO

Ok, as i understand from the replies i got in mail from them and reading the endless threads here i understand this:
I activated my subscription plan by paying the full amount of a moth worth play. My money are not shown anymore on my card on ATM but i understand they are just hold until they (this great company Zenimax) verify me. Now why would they need to verify me again since is the same card i bought the game from them and bla bla is beyound me but nevermind.

What i want to know is:
1) Those money retained for "verification" (yeah right) will be available for me again once they verify it? simply YES or NO
2) What happens if now i cancel the subscription plan as they stated that you can cancel it any time once you have done with subscription plan? I mean what happens with those retained amount of money?

Please, an answer directly from THEM (Zenimax) aka a Moderator here or whatever is really appreciated.

I start to feel like i'm going to women...pay in advance! got the ideea...

blezuemanueleb17_ESO

fixed

Flametyn

My boyfriend got the problem solved too..
Seems support is moving faster today.
hope u all get back online asap.

BaKaNoOB

they are replaing but not in this thread, there is reply
here : http://forums.elderscrollsonline.com/discussion/71141/subscription-setup-the-transaction-was-not-authorized#latest

deef85b16_ESO

It keeps on getting better and better

http://www.reddit.com/r/elderscrollsonline/comments/22gyyl/venting_ive_been_banned_from_the_game/?sort=new

typsis

ok guys
since last friday we are figthing against disgusting behaviour and bad policy
but seems we got some results

here their answer to my more then 5 tickets. they sent me that email.
that code gives 1 Day Compensatory Time but as they saying below, i will not need any CC sub or other. we will see that tomorrow.

"Thank you for contacting The Elder Scrolls Online Team. I am sorry for the confusion earlier, I was actually responding to an older ticket and I failed to notice that more recent issues. Before we go any further I want to let you know that I can and will be helping you resolve this. Please direct all further communication regarding Subscriptions, Refund, and/or Imperial Item Restoration by replying to this email.

Game Time Code : *******************

This code will allow you to gain access to the 30 free days of game time that is included with your purchase without any credit card or pre authorization. Please make sure to apply the code through the Manage Subscription tab under your account summary, and not using the Redeem Code tab. Again I am very sorry for the delays and all of the confusion."

TirielsWhisper

I just had ANOTHER charge added . :-\ Why am I being charged twice?

brodieradiob14_ESO

What about the people who have already put their sub through and have been charged?

gazumpipes

Why dont they just send everyone a 1 day Game Time Code that has an account on the system? will make their lives alot easier

typsis

brodieradiob14_ESO wrote: »

What about the people who have already put their sub through and have been charged?

i didnt accept to make sub before they give me my 30 days free.
for those subscriptions already done, i can hope now they will fix them too.

here my email to CS for explain my situation. then they answered me like above.

""ok im telling you again.
i will not make any subscription plan untill you let me play my 30 days of game time without any ask/force/demand to make a subscription plan!!!
if you dont, i want my money back.
from now answer me only for information of releasing my 30 days of game time OR information of sending my money back,
thank you for your kindly answer in advance""