Bank Account Being Charged?

silvestru_liviueb17_ESO

this ZOS or whatever tend to be more and more like those craps from bioware/ea, same idiotic politics regarding user forums. troubles around, thousands of pages of stuff, and bearly a few replies from them. even these replies clarifies nothing. last response i got from them regarding my charged account (the receipt was 0.00$ yes ZOS?) was a COPY-PASTE answerfrom this forum! REALLY??? 99,99%, they managed to change 1 WORD! what i read here on forums is what i read in their response instead of clarifying issues... good job, keep going! You count your sells now, and count your costumers in about 2-3 months! GG!

Lilatha

5th help ticket same copy / paste answer from Zenimax.

""Response By Email (Sari) (04/08/2014 10:53 AM)
Greetings!

Thank you for contacting The Elder Scrolls Online Team.

We're extremely sorry for the inconvenience this has caused for you.

When you input your payment information upon selecting a subscription plan, the system will place a hold on the funds for that selected payment plan for a short period of time, generally 3-7 business days, but will not actually take it out of your account until your free 30 day subscription is up. There is also an option for a non-recurring plan.

Currently, the best way to keep an eye out for upcoming news about The Elder Scrolls Online is to watch our official page and social channels:

http://elderscrollsonline.com
https://www.facebook.com/ElderScrollsOnline
http://www.twitter.com/TESOnline
http://plus.google.com/+ElderScrollsOnline

Thank you for your continued interest and support!

Warm Regards,
The Elder Scrolls Online Team""

I dont know what to tell them anymore its like talking to a wall...

Flametyn

Lilatha wrote: »

5th help ticket same copy / paste answer from Zenimax.

""Response By Email (Sari) (04/08/2014 10:53 AM)
Greetings!

Thank you for contacting The Elder Scrolls Online Team.

We're extremely sorry for the inconvenience this has caused for you.

When you input your payment information upon selecting a subscription plan, the system will place a hold on the funds for that selected payment plan for a short period of time, generally 3-7 business days, but will not actually take it out of your account until your free 30 day subscription is up. There is also an option for a non-recurring plan.

Currently, the best way to keep an eye out for upcoming news about The Elder Scrolls Online is to watch our official page and social channels:

http://elderscrollsonline.com
https://www.facebook.com/ElderScrollsOnline
http://www.twitter.com/TESOnline
http://plus.google.com/+ElderScrollsOnline

Thank you for your continued interest and support!

Warm Regards,
The Elder Scrolls Online Team""

I dont know what to tell them anymore its like talking to a wall...

I'm with you, but keep trying

HeXedBlade

@ Lilatha

Got the basically the same answer. Told them about the pre-authorization thing and they say buy a timecard without even reading what i wrote.

GG CS

TheJadeFist

HeXedBlade wrote: »

@ Lilatha

Got the basically the same answer. Told them about the pre-authorization thing and they say buy a timecard without even reading what i wrote.

GG CS

Maybe we have to get lucky on which CS rep we get, so just keep spaming tickets until you get a decent one?

gonsecub17_ESO

Why isn't the assumption for digital purchasers....

You purchased our DIGITAL game for $60 and the transaction is complete. That MUST mean your credit card is valid. Right? This is about to cost ESO a ton of customers!

safer88

Nice, now we need to win the lottery to get a "decent" customer support! :O

KoMaT

I'm getting sick and tired of this, everytime i try to pay the stupid sub i get "The transaction was not authorized" even tho i have money.

Lilatha

""Thank you for contacting The Elder Scrolls Online Team. I am sorry for the confusion earlier, I was actually responding to an older ticket and I failed to notice that more recent issues. Before we go any further I want to let you know that I can and will be helping you resolve this. Please direct all further communication regarding Subscriptions, Refund, and/or Imperial Item Restoration by replying to this email.

Game Time Code : ***************
This code will allow you to gain access to the 30 free days of game time that is included with your purchase without any credit card or pre authorization. Please make sure to apply the code through the Manage Subscription tab under your account summary, and not using the Redeem Code tab. Again I am very sorry for the delays and all of the confusion.

Next step, please reply to this email with the following information:

Your Name :
Email Address :
Date of Birth :
Secret Question Answer :
Payment Method :
Last 4 digits of the credit card number
Paypal transaction ID
Complete Game Time code

Once we have this information, we can proceed with either restoring the items from your Imperial Edition Explorer's Pack or with refunding your game if that is how you would like to proceed.

I look forward to hearing back from you about how exactly you would like to proceed. Thank you for your patience.

Warm Regards,
Thomas
The Elder Scrolls Online Team

"...ANSWER ALL THE THINGS"
-Vivec""

My friend just forwarded this to me, but it seems as " 1 day Compensatory Time" at Transaction Receipt for the same code.

typsis

guys plese read that email. i hop that would help all of you
all of you should send an email to them that "if they not allow you to play your 30 days of game time which came with your puchase, you will give back the game and will ask fully refunded of that purchase"
i did it and in 1 hour they sent me the code and im playing now. they allowed me to play my 30 days without any sub.
here their email

Thank you for contacting The Elder Scrolls Online Team. I am sorry for the confusion earlier, I was actually responding to an older ticket and I failed to notice that more recent issues. Before we go any further I want to let you know that I can and will be helping you resolve this. Please direct all further communication regarding Subscriptions, Refund, and/or Imperial Item Restoration by replying to this email.

Game Time Code : ******************************

This code will allow you to gain access to the 30 free days of game time that is included with your purchase without any credit card or pre authorization. Please make sure to apply the code through the Manage Subscription tab under your account summary, and not using the Redeem Code tab. Again I am very sorry for the delays and all of the confusion.

BooWitchkraft

They set up my ticket as solved and didn't even bother to answer. I was polite and tried to explain my situation. I feel like an idiot.

Mission

I am one of the one's having invalid billing address errors. When I put in my work address to try to get around it and filled out my credit card info, It kicked me back to the billing address page, but still put a $15 dollar hold on my card, without even going to a confirmation page. That has been on hold for almost 5 days now. @ZOS_JessicaFolsom . Was told I was in queue for a phone call from customer support. That was over 30 some hours ago.

typsis

BooWitchkraft wrote: »

They set up my ticket as solved and didn't even bother to answer. I was polite and tried to explain my situation. I feel like an idiot.

i emailed them with that writing style after my 10th email.

LadyDaria

It takes all of my patience not to spam their support .... to the time poor little me will get real help it will be already too late and I will have to pay for another 30 days

mccobleb14_ESO

typsis wrote: »

guys plese read that email. i hop that would help all of you
all of you should send an email to them that "if they not allow you to play your 30 days of game time which came with your puchase, you will give back the game and will ask fully refunded of that purchase"
i did it and in 1 hour they sent me the code and im playing now. they allowed me to play my 30 days without any sub.
here their email

Thank you for contacting The Elder Scrolls Online Team. I am sorry for the confusion earlier, I was actually responding to an older ticket and I failed to notice that more recent issues. Before we go any further I want to let you know that I can and will be helping you resolve this. Please direct all further communication regarding Subscriptions, Refund, and/or Imperial Item Restoration by replying to this email.

Game Time Code : ******************************

This code will allow you to gain access to the 30 free days of game time that is included with your purchase without any credit card or pre authorization. Please make sure to apply the code through the Manage Subscription tab under your account summary, and not using the Redeem Code tab. Again I am very sorry for the delays and all of the confusion.

You don't think I did that...days ago...

Lilatha

Btw i see ZOS_JessicaFolsom Admin, Moderator trying to " help " ppl on other topics but not a single answer / update / announcement last 3 days here...Honestly i dont give a *** after this point even if they give my first free month you killed all the fun of the game...

SimsVTC

I have a situation in which I needed to have 13€ on my card so that I could activate my game. I entered details of my payment method, and it took the money from my card (Visa Electron). Then I activated the game, and then on subscription i pressed cancel, so now my account is active, i have 26 days of playtime left.
BUT, now in 4 days, I still didnt get my money back. Sent few emails with no response lately. I know that it's hard to answer every email in those situations but it saddens me that i have 26 days left on my account, even with the money taken from my Visa card. That should be 56 days left, if they wont return the money to me. Oh well, I'm not the only one. Still found this game really immersive and will probably continue to play after first 30 days, but I need those 13€ because my payment is late and I need to pay my internet bill

augustgrace

The money on my account has now been held for more than 3 days. Sooo...when am I getting that money back Zenimax?

silvestru_liviueb17_ESO

hmm, good question, i think they will finish to verify all of us exactly when these "free 30 days included" are off! stupid style...

Flametyn

Read this for a way to get a solution:

Flametyn wrote: »

This is how support solved my case (for real)
I will just repeat the post i wrote earlier so that the last arrived have chances to read this as I think it may be helpful.

If this can help i was in your same situation. The solution came today but i couldn't play yesterday. Thou support was going faster than usually12 hours ago.
What I did is make a ticket explaining my situation and being kind.
I got 4-5 copy pasted answer too, but i didn't mind and i answered those explaining again the situation. I also asked for phone support that called me an escalated my ticket.
Than i was asked more account (game) details in order to give them authorization to check on it.
After that they asked me the game key in order to redeem it for me.
This is important: ask them when they will ask you for the key if they can add you a compensatory day in order to set your account status in Active - non-Recurring or you will get your key redeemed but you will still need to set up a subscription plan.
I still donno if this status will change after the compensatory day ends. Is something i will check tomorrow.
Hope this can help,
me and my boyfriend were able to play this morning.
Good luck!

Maesess

I've redeemed my game code on Friday. Today it is Tuesday... when will I get my money back from the pending authorizations?

xondk

According to my bank, the 'authorization' is set to reserve the money for one and a half month, meaning if ESO cannot be convinced to fix it, the money won't be released until 25 may....and I've cancelled my subscription...sooo yeah...((note I always cancel my subscription the first 30 days of a game, and then decide when time is up if I want to continue))

EDIT: and consider that the reservation time is something that is entirely up to those doing the reservation as far as I know, they could just have made it like...1-2 days..

Darkstar4758

I didn't have any problems with the PayPal option ... selected my plan, and boom ... access. There is NO charge on my PayPal, just a recurring subscription that initiates 30 days from when I activated it. I also used PayPal to pay for my digital copy, so I don't know if that matters or not, but it was a 2 click process to complete.

I have lived paycheck to paycheck for longer then I care to admit, and have probably spent more time in the negative than in the positive. I agree it sucks you can't access the game, but seriously ... if you don't have $15 in your bank account then maybe you should be out working or something instead of worrying about a game.

vangelis866eb17_ESO

Darkstar4758 wrote: »

if you don't have $15 in your bank account then maybe you should be out working or something instead of worrying about a game.

please, this subject have been discussed 100 time allready. A company dosent act based on the assumption that if you paid 50e you can have another 15 just to verify a card. A company must follow some rules. If a process is illegal it dosent matter how much money a person has. I could go and fill up my card yesterday and have no problem. But for obvious reasons I wont do that and just expect to get what I bought.

Darkstar4758

It's not illegal if you agreed to it in the TOS.

SuperScrubby

I just checked my credit card activities and the $15 pending charge that Zeni had added never posted and is now off entirely. So I'm not sure why it would be different for other people that used a credit card.

Darkstar4758

Bottom line is, it is a pay-to-play game ... if you don't want to pay then why did you buy it in the first place? You get your 30 days free, just as advertised, and after that you are legally obligated to pay for future time by accepting the TOS. I don't fault the company one BIT for making people set up their subscription plans and verifying that the payment method is good ... if anything it cuts down on the number of gold-seller accounts being created.

Gunner59

Darkstar4758 wrote: »

It's not illegal if you agreed to it in the TOS.

It is if the TOS contradicts the laws of the Countries in which the subscriber resides.

jaschacasadiob16_ESO

Darkstar4758 wrote: »

if you don't want to pay then why did you buy it in the first place? You get your 30 days free, just as advertised, and after that you are legally obligated to pay for future time by accepting the TOS.

You get your 30 days free IF you create a sub plan.
If you create a sub plan they charge you for the next month, even if you cancel it.
That is... to play the 30 days you paid for, you need to pay at least another 30.

xondk

Darkstar4758 wrote: »

if you don't have $15 in your bank account then maybe you should be out working or something instead of worrying about a game.

While I technically agree, there are a lot of situations, that I believe have been mentioned, that can cause that particular account you are using to not have said money, but that is really besides the point, when they claim not to take any money in the receipt they give you. They should not take the money, it is really that simple, claiming one thing and doing another is fraud I believe.

A rough example.
You buy (i dunno) a game from a store, says 60$ but they charge you 100$
Is this acceptable? no.

and yes I know the money is still technically not drawn from your account in these cases, but they are unavailable to you, and if ESO doesn't fix it, they will be such until the reservation times out, which according to my bank isn't until the 25 may, and that's just plain unacceptable.