Bank Account Being Charged?

megafonishe

My correspondence with CS(sorry for possible mistakes)

Me 04/07/2014 07:59 PM

I pre-ordered Imperial edition including 30 days access on official site. According to your requirements, i try to set subscription plan and get "Transaction not authorized". Now i haven't 15$ on my account and i can't and wantn't replenish it in the near future. I can't get my 30 days i already paid because i haven't money for next month payment? Ridiculous! Maybe i finish playing after 30 days, who cares how much money on my account? If you need account authorization, just make 0.01$ or 1.00$ transaction.

CS 04/08/2014 03:00 AM

Greetings Alexander,

I'm sorry to hear you're having issues with authorizing a payment for your subscription, there isn't any other way at this time to validate a subscription other then to sign up with a debit or credit card.

If you don't have the funds it will not be authorized at all. If you did have the funds and you reached that error then it's a different issue entirely. If that's the case please inform me so we can start trying to find out where in your connection an issue arises.

The system will refund the money, and if you don't want to renew after the free days you can cancel the credit or debit card from the account at any time in your elderscrollsonline.com account, but there is no way to work around this as it's simply how the payment system works at this time.


In general - "shut up and do what we say". I will attempt to get direct answer, why I must have exactly 15$ for validating, not 1$, but I not believe in success. Sad, very sad.. I really love TES series, love ESO, but this policy just killing all my enthusiasm and absolutedy not give assurance of future. What ZoS contrives after first month? Second? I don't now.. maybe I will demand for refund.

Sypherioth

I just paid trough Ideal since I don't see Zenimax change it. Ah well I just let my bank get that 12.99 back If I start disliking the game before the end of my "free" game time. Nothing Zenimax can do about it then

LadyDaria

are they planning to help is?
no reply from support anymore...

TirielsWhisper

LadyDaria wrote: »

are they planning to help is?
no reply from support anymore...

I think it's safe to say that no, they are not planning on helping the people who have these issues, and they really don't care. That seems to be their general attitude at the moment, anyway.

vangelis866eb17_ESO

megafonishe that is the first respond i got from CS. I replied and directed them to the forum update and they said that they were not aware of it and that will look into it. send another ticket after that and they responded today asking me to verify my account so they can provide me with a code. you simply have to force the issue.

Edit: Yes they will help if you keep pressing because they have no choice. They propably just hope that people will get annoyed and go and deposit the amount of a sub plan in their cards to get over with it. Either that or 4 days after and the CS is still not informed about what to do.

jaschacasadiob16_ESO

silvestru_liviueb17_ESO wrote: »

What i want to know is:
1) Those money retained for "verification" (yeah right) will be available for me again once they verify it? simply YES or NO
2) What happens if now i cancel the subscription plan as they stated that you can cancel it any time once you have done with subscription plan? I mean what happens with those retained amount of money?

1. Once you get authorized and the money is returned to you it's available to you.
2. You can cancel your subscription whenever you want, BUT if you don't notify ZeniMax 30 days in advance, they can charge you the next month.

almsi

Quidel wrote: »

xDevlinx21 wrote: »

Thannik wrote: »

People really do complain about anything and everything. ZOS, you guys are doing a great job bringing a single player franchise to the MMO world, and great job on your first ever MMO.

This game reminds me a lot of Asheron's Call. A game that i've been paying $14.95/month off and on since 1998 (okay, it was 9.99/month back then). I bring this up as a point, that's also another subscription MMO which requires payment authorizations before playing your first 30 days. And it's one of the oldest! Not every company does it the WoW way (to whom referenced "the biggest MMO out there", for better or for worst.

Don't let the chorus of QQ bring you down. Just remember all the positive people are too busy playing. - or patiently waiting for the game to patch.

You're an idiot. Not everyone can afford to pay the full amount of a sub. I can afford to, but I didn't want to until my next payday when I have less bills to pay.
Grow some common sense dude.

Your calling him an idiot, it says it when you buy it. be it Digital or hard copy.

PRODUCT DETAILS
30 days of game time included
Subscription and account for The Elder Scrolls Online required
A persistent internet connection is required to play

they told you before you bought it.

This doesn't mean you need to pay for another month's sub to get the 30 days of game time included. Why didn't they charge people for the 5 days early access then? It was part of the same deal.
Heck then, they should charge the sum for a whole year of sub. Just to be sure. No? Maybe 2 years of sub, that will assure them the game doesn't go ftp.
Still disagreeing? You're totally right, what was i thinking 2 years doesn't work. This is a long term investment, need to see some returns on it. Check for 10 years worth of sub, that will work.
Geez, some ppl.... they like getting abused without a protest, they even start defending the culprits.

aragornis

jaschacasadiob16_ESO wrote: »

silvestru_liviueb17_ESO wrote: »

What i want to know is:
1) Those money retained for "verification" (yeah right) will be available for me again once they verify it? simply YES or NO
2) What happens if now i cancel the subscription plan as they stated that you can cancel it any time once you have done with subscription plan? I mean what happens with those retained amount of money?

1. Once you get authorized and the money is returned to you it's available to you.
2. You can cancel your subscription whenever you want, BUT if you don't notify ZeniMax 30 days in advance, they can charge you the next month.

Am i really the only person who thinks this is just riping ppl off??? So i need to know i will get bored of game 31 days in advance?????????? Isnt 31 days usually enough to finish all content in mmo? FFS! Zenimax is doing all the hard work for Blizzard, hahahahaa. How sad, how sad indeed.

oooRickybobby

I can't believe I just spent over an hour reading all 66 pages of this thread only to see one(!!!!!) post from a dev and it was a cut and paste generic answer.

One dev post in 66 pages tells me everything I need to know about this company.

I guess I spent $50 to play a game less than two days but at least I know of another company I can put on the "never give a dime to again" list along with EA.

This is my first, and probably last, experience with a MMO and I only even tried it because I love Skyrim so much. I figured I would pay the $50 and use my included 30 days to judge if it was something I would play enough to commit a monthly fee to. When a company advertises "free 30 days included with purchase" and that actually means "buy 30 days, get 30 days free"; well, that's enough fraud that there is no way I'm subscribing. I'm pretty sure that since I bought my code from greenman gaming there is no way to get a refund (or at least now way without jumping through many hoops) all I can say is that I hope somebody involved with the company chokes on my money.

vangelis866eb17_ESO

you can demand your money back or access to the 30days game time. they cant deny it because what they are doing is illegal.

jaschacasadiob16_ESO

aragornis wrote: »

Am i really the only person who thinks this is just riping ppl off??? So i need to know i will get bored of game 31 days in advance?????????? Isnt 31 days usually enough to finish all content in mmo? FFS! Zenimax is doing all the hard work for Blizzard, hahahahaa. How sad, how sad indeed.

Well, this is explicitly written in the Terms of Service... while I understand your point and disagree with them (I have actually disagreed with the ToS and asked for a refun indeed), you can't blame them. People do not read the ToS. Whoever clicked I agree and played the game, actually agreed that ZeniMax can charge like that.

Shady marketing.

Cadmann

Here's the thing, ZOS: I want to play this game. I enjoyed playing early access, I really did. My two roommates haven't played yet, and they're on the fence about starting. I was planning to play for a month, decide whether to buy the 3 or 6 month sub, and then recommend the game to my friends.

Instead of giving me the 30 days I paid for, you pull this stunt. What do I tell my roommates? Easy: That this is a cash grab, and they should forget about buying the game. You just lost yourself two potential customers, and if I don't get my 30 days soon I'll be demanding a refund.

Flametyn

if this can help i was in your same situation. Solution came today but i couldn't play yesterday. Thou support was going faster earlier.
What i did is make a ticket explaining my situation and being kind.
I got 4-5 copy pasted answer too, but i didn't mind and i answered those explaining again the situation. I also asked for phone support that called me an escalated my ticket.
Than i was asked more account (game) detail in order to give them authorization to check on it.
After that they asked me the game key in order to redeem it for me.
This is important: ask them when they will ask you the key if they can add you a compensatory day in order to set your account status in Active - non-Recurring or you will get your key redeemed but you will still need to set up a subscription plan.
I still donno if this status will change after the compensatory day ends. Is something i will check tomorrow.
Hope this can help,
me and my boyfriend were able to play this morning.
Good luck!

q1k

Yeh, seems Zenimax win "Worst Payment Management Awards" prize in this year.

aragornis

jaschacasadiob16_ESO wrote: »

aragornis wrote: »

Am i really the only person who thinks this is just riping ppl off??? So i need to know i will get bored of game 31 days in advance?????????? Isnt 31 days usually enough to finish all content in mmo? FFS! Zenimax is doing all the hard work for Blizzard, hahahahaa. How sad, how sad indeed.

Well, this is explicitly written in the Terms of Service... while I understand your point and disagree with them (I have actually disagreed with the ToS and asked for a refun indeed), you can't blame them. People do not read the ToS. Whoever clicked I agree and played the game, actually agreed that ZeniMax can charge like that.

Shady marketing.

Yes i understand, but all those ppl that dont have problems with SHADY marketing and Zenimax with them dont understand this is how games start to fail, if you start losing ppl over cash grabing policy then your game is f2p in a year for sure, i mean its hard enough these days to stay p2p with only game problems, if you add these kind of things its just lol. Shame i really like the game, but if i get ripped for a single $ thats last money theyll see from me.

dysphorya

KoMaT wrote: »

I just got the Email everyone else is getting. And i have already checked, everything is right.

Greetings Adventurer!

Thank you for contacting The Elder Scrolls Online Team!!!!!!!!!!

If you could please verify the following information I would be happy to assist you further:
- Account UserID
- Secret question and answer
- First and last name
- Date of birth
- Any product code attached to account. (such as a game key).
- E-mail address registered to account
- Payment Method:

- Last 4 digits of the credit card number
- Paypal transaction ID

You can find more information about The Elder Scrolls Online on our website and social

channels (Facebook, Twitter, and Google+).


Warm Regards,
The Elder Scrolls Online Team!!!!!

... Over unencrypted email. That's just. Awesome.

LadyDaria

TirielsWhisper wrote: »

LadyDaria wrote: »

are they planning to help is?
no reply from support anymore...

I think it's safe to say that no, they are not planning on helping the people who have these issues, and they really don't care. That seems to be their general attitude at the moment, anyway.

Why they hate on poor little me so much. I really did nothing wrong to them...
... still no reply and I begin to think will not get any if they can't agree between themselves about what to do about it.

benolszewski89

Hi all I had luck at last late last night where I received an email actually apologizing and stating how sorry they were and gave me my refunds for all three charges AND gave me the 30 day free code so I could continue playing. I am very thankful to hear anything from them and hopefully the rest of you having the same problem I did get theirs resolved soon! Not sure how overdraft problems will play out, but be sure to mention that in correspondence with them.

Sustain

At this point it is cler the only way we will get anything done is by letting the media and press community start talking about it. Soon as bad press starts hitting ESO for this mess they will be forced to deal with it.

I did want to play the game, now I have a sour taste I dont think I will get rid of.
Post on other forums and sites and get the message out.

bathompson83ub17_ESO

This is a joke. I am going to cancel the sub and uninstall. This is the latest response I got from them saying they are closing my ticket and it could take 3 to 10 days to see the money returned. Absolutely ridiculous really sad such a good game has been ruined for me by this whole incident.

Greetings Once More Sir Brian!



Thanks for reaching out to us once again, this is Greg!



I like to start of by stating that I more than understand your concerns about your personal funds! I want what I've earned available to me as well. Unfortunately, that's the difference in credit/debit cards. We all fall in between the void of suspense at times. The wait will be from 3 to 10 days. I can find some where to spend my money in 3 to 10 seconds so I know how this can effect and frustrate someone. But we do appreciate your business and I personal thank you for your patience!



Unless there is another way to assist you I will be closing this tickett out upon the returns



You can find more information about The Elder Scrolls Online on our website and social channels (Facebook, Twitter, and Google+).



Thank you for your continued interest and support!



Blessings Of The Eight Upon You Champ,

The Elder Scrolls Online Team

OstryHeniek

Hmm I'm tired of this $%#& I bought the game, and right from the start i had problems. First i was unable to even create an account. I asked my friend in Sweden he did it without any problems with exactly same log in, password and all other data. Then when i entered pre release cd key it was incorrect i asked my friend in Sweden again he use it and unlocked the game for me AGAIN same cd key on my pc didn't work on hes worked fine! So i played for 3 days and when i was kicked out of the game instantly in Sunday around 14:00 that's when nightmare started. I'm not even talking about bugs in the game. But this stupid authorization check don't let me play the game i paid for! I added all data from my debt card or whatever it is called but authorization didn't pass so i tried and tried again and again for the whole day. At the end of the day i sent ticket to them hoping to get answer next day, that was Sunday. Till today i didn't get answer to the first ticket and after whole Monday without answer from Zenimax i created another ticked, just got answer today and it was a bot automated message, does anyone ever read what i wrote there? So now i can;t play the game, i can't authorize my subscription plan and i have no clue why. I don't even have 15$ on that account as i paid for car repair yesterday. I could barrow the money and try again but what's the point? If i was unable to verify yesterday and in Sunday im sure i wont get verified now. I'm new to all this p2p games, i played WoW for 3 years but i used prepaid card and it was simple as adding key code to the account. I was expecting to play this game the same way using prepaid cards but it looks like i wont be able. So i need to say 3 things.

1.After this i have no idea how Zenimax will convince me to stay and pay. Haha i don't even want to play anymore im so angry and im afraid of more problems in the future, this is just STUPID verification and what about whole game construct, pvp, bugs, balance, new content, etc? I don't think they can handle this properly.

2. I have never seen such stupid policy that ruined WHOLE fun i had with the game, why i should bother? There is 1000 other mmos that will welcome me and my money with open hands.
3.
3. If i will not play till end of this week i will ask for a refund and i will MAYBE see you guys from Zenimax in next year when game will be f2p and you will be begging me to buy your new mount or legendary sword for 0.30$.

If this looks like this every time new mmo is released thank you very much i stay.

DAKherr

Well, I bit the bullet and subbed using PayPal yesterday, and as of yet I still haven't seen my money back. It's been about 24 hours, and here we are again.

In my PayPal account it shows that the transaction was cancelled, but I'm still out 30 dollars for two one month subs (One for my account and the other for my friend's account). It shows "cancelled" as the status and that the money was refunded, but it's not actually in my account.

Screenshot of PayPal account: http://i.imgur.com/cu5KOnP.png

It's nowhere to be found because the receipt I got from Zenimax stated that they billed me and I quote:

"$0.00" --> Screenshot: http://i.imgur.com/U0QmU0G.png

You clearly state that I was billed NOTHING. I'm sorry, but the other screenshots prove that I was in fact billed. Maybe you didn't keep it, but I don't have it right this second either so I was in fact billed... If I was billed nothing then I'd still have the magically missing $29.98, right?

And here is my Bill Me Later account summary for extra solid proof:

http://i.imgur.com/3oJatWn.png

I'm not saying that this is affecting me personally as I used my Bill Me Later to pay for it so I still have my actual money (until next month when I have to pay for the subs to Bill Me Later... strange how going through Bill Me Later actually allowed me to have to pay WHEN I should have to pay, not before ).

What I am getting at is the fact that HERE IS PROOF that you billed me, but didn't bill me. The money is in limbo. Who knows when I'll get it back. Not that it matters to me, but it does matter to those who budgeted precisely because they don't have a lot of money or are living check to check. These people shouldn't be treated like that, hell, I live check to check. The only reason I even used Bill Me Later was because I didn't have the money right this second to afford the subs. Well, I mean... I do have the money, but it's not for ESO. It's for living... like getting food and drinks and smokes for the next week until I get paid again. That's besides the point.

Fix your *** Zenimax. People have suffered enough.

Elunthir

I got some information from my bank about the cover reservation. In my bank it will hold for 6 days. They explain that normally the cover reservation will hold the full amount if the consumption amount is know accurately. If not the seller may ask 1 euro or so to hold. I still need to wait for my 66euro to be defreezed.

Elunthir

KoMaT wrote: »

False advertisement, is not a good thing to do in Sweden, we have really strict laws about this.

Same in Finland. And not all ToS terms are legally bind to you even though you agreed with. So some terms are void.

JustBeee

I've been waiting since the official release date for a helpful reply from them via Email and Phone i've yet been able to play. My pay day isn't for another month and i don't have the funds to pay for the month hence the whole idea about the 1 month free.

They also say that everyone who replies to you Via email is a human yet every reply i've got is computerized and i've had no help at all and it's actually made me doubt this game is going anywhere at all with the lack of care and attention they're already giving the community about what i'd say is a pretty big issue.

Anyway thats my rant over i don't expect any help but it's got rid of some frustration that i can see a lot of other players are having as well.

Elunthir

I just cancelled my half year sub. I could still play the game. Just find out some of guys want to know whether u could still play or not after cancelling ur subs. However I still need to wait for my bank to defreeze my my 66 euros. My bank told me that it will hold normally about 6 days. I will inform you guys whether I get it back or not on 10th, Apr. I guess if I get my money back during that time, then they could not charge me since I cancelled my subs. Then the ToS term about inform them 30 days earlier is automatically void. If they charge me, I could simply ask my bank drawback the payment. It is illegal in Finland if the term clearly take advantage of the consumer/customer by using unreasonable or vague terms, those terms are void.

TheJadeFist

Emish wrote: »

I will not give my credit card information to an untrustworthy source. There was no indication at the time that I pre-ordered that I would be required to provide my credit card details in order to receive the game time I have already paid for

(It is not free game time, it says on the box that it is included in the purchase, It's like buying a bag of apples and being told you are only paying for half the apples and must purchase another bag of apples to be allowed to eat any of the apples you have already paid for.)

I had all the intention of buying more game time if I enjoyed the game enough, but I will not give my credit card information to this company, and I am not going to buy a game card just to get the 30 days INCLUDED (not free) in my original purchase.

Its more like paying for a burger, then being told you can't eat it unless you prove you can buy another burger tomorrow while signing a contract that automatically deduct the cost of the 2nd burger being told you can change your mind if you actually want to eat the 2nd one but you'll still be charged anyways for not giving more then 1 days prior notice to not eat it.

hgivens07_ESO

The sub verification is to help lower the amount of gold spammers. This happens with EVERY sub based MMO that I've ever played. You'll get the money back and put onto your account, just relax. Those that are too scared to put in credit card information, really? You think a company like Zenimax would to get away with stealing hundreds of peoples credit card information. No they wouldn't.

The only thing I agree with in this thread is they should of had Game Cards in stores before the game was even released. Still all you have to do is go and buy a pre paid card, put 15 dollars on there and you're set. People are freaking out because the fine print wasn't read when they clicked that pesky I agree box.

Vladish

hgivens07_ESO wrote: »

Such cry babies. The sub verification is to help lower the amount of gold spammers. This happens with EVERY sub based MMO that I've ever played. You'll get the money back and put onto your account, just relax. Those that are too scared to put in credit card information, really? You think a company like Zenimax would to get away with stealing hundreds of peoples credit card information. No they wouldn't.

The only thing I agree with in this thread is they should of had Game Cards in stores before the game was even released. Still all you have to do is go and buy a pre paid card, put 15 dollars on there and you're set. People are freaking out because the fine print wasn't read when they clicked that pesky I agree box.

There is a huge difference between setting up a subscription and being charged for it a month in advance. Thus far this is the first sub based mmo that does that rather than setting it up without a charge (or as others stated keeping it at $1.00 / $0.01) and thus preventing people from using services they have already paid for.

Flametyn

This is how support solved my case (for real)
I will just repeat the post i wrote earlier so that the last arrived have chances to read this as I think it may be helpful.

If this can help i was in your same situation. The solution came today but i couldn't play yesterday. Thou support was going faster than usually12 hours ago.
What I did is make a ticket explaining my situation and being kind.
I got 4-5 copy pasted answer too, but i didn't mind and i answered those explaining again the situation. I also asked for phone support that called me an escalated my ticket.
Than i was asked more account (game) details in order to give them authorization to check on it.
After that they asked me the game key in order to redeem it for me.
This is important: ask them when they will ask you for the key if they can add you a compensatory day in order to set your account status in Active - non-Recurring or you will get your key redeemed but you will still need to set up a subscription plan.
I still donno if this status will change after the compensatory day ends. Is something i will check tomorrow.
Hope this can help,
me and my boyfriend were able to play this morning.
Good luck!