Bank Account Being Charged?
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The pending transaction has now become a posted transaction, meaning they have completed the transaction and taken money from my account. So much for 30 days of playtime with purchase. Welcome to World of Warcraft folks.
That's what most banks seem to be saying : / It's not a validation charge, it's a full charge! Zenimax has been lying and changing their terms without updating the revision dates on their legal documents. Highly bad business and illegal.1 -
Zaggolf✭✭✭
yea and believe me they have a lot..And I go on this with just my guild from another game that all have gone back to..But they did file complaints, they just don't waste there time here like I do, still hoping they will fix it to help the people that can oversee this huge mistake..Me I cant.. I wont even log into the game again as it left the worst taste in my mouthtaze222b14_ESO wrote: »deerengsmithb14_ESO wrote: »
No offense but they'll only investigate if a lot of people report it. It also depends on how many players are having the issue.
not the game the people behind itEdited by Zaggolf on April 8, 2014 1:42AMFanboy's don't keep a game running! GAMER'S DO!!!2 -
Zaggolf✭✭✭
Yup this is what got the attention of a friend of mine in the legal field..FrostKittyPaw wrote: »The pending transaction has now become a posted transaction, meaning they have completed the transaction and taken money from my account. So much for 30 days of playtime with purchase. Welcome to World of Warcraft folks.
That's what most banks seem to be saying : / It's not a validation charge, it's a full charge! Zenimax has been lying and changing their terms without updating the revision dates on their legal documents. Highly bad business and illegal.
Fanboy's don't keep a game running! GAMER'S DO!!!2 -
taze222b14_ESO wrote: »benolszewski89 wrote: »What baffles me is that there is no such apologies or accepting responsibility for these actions of double or triple charges of accounts... they just go about their day while stealing from their customers.
Because they have their hands full with in-game tickets and not enough of a CM team on the forums.
That's nonsense... If you are about to launch a game the logical thing is to have staff ready for such cases to occur, or at least post something saying that there are problems with it and they are working on it and apologize for the inconvenience... Taking the time to post anything takes 1 lone person and less than a minute. No excuses for these d-bags!
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taze222b14_ESO✭✭✭benolszewski89 wrote: »taze222b14_ESO wrote: »benolszewski89 wrote: »What baffles me is that there is no such apologies or accepting responsibility for these actions of double or triple charges of accounts... they just go about their day while stealing from their customers.
Because they have their hands full with in-game tickets and not enough of a CM team on the forums.
That's nonsense... If you are about to launch a game the logical thing is to have staff ready for such cases to occur, or at least post something saying that there are problems with it and they are working on it and apologize for the inconvenience... Taking the time to post anything takes 1 lone person and less than a minute. No excuses for these d-bags!
You are forgetting this is Zenimax who was never heard of before ESO and this is their first MMO. Hence why I said, they are inexperienced.Kinda pissed that I can get my Imperial Edition refunded since I bought the physical copy and Gamestop doesn't take PC game returns. I'm however just being smart and not subscribing.Edited by taze222b14_ESO on April 8, 2014 1:51AM0 -
JonniCress wrote: »I'm going back to World of Warcraft. I was really expecting this to blow blizzard out of the water but damn if I wasn't wrong. Between myself and my boyfriend we have wasted a good almost 200 dollars pre ordering and buying this game and all of it's content only to be stuck on the release because we weren't able to budget in the supposed free months of gameplay. Good going guys. You should have stayed with Skyrim as a series ender because man did you **** up this time.
LOL you got owned by Deluxe editions; dont you know their a cashgrab hun.
This isnt the first mmo thats tried to kill wow, we shouldnt be surprised.
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Zaggolf✭✭✭There hands full isn't my problem..That is theres..They made amint off a half finished game, understaffed or interns is not my fault..They need to hire people that can do the job and sorry it don't look like that was the case period..Shoot all the downtime didn't you see we couldn't even get help from someone in NA we hoped for the germen or French guy to give us a pasted response that was just during the 14 hr oops downtime..Then there has been 63 pages here and another thread that a forum mode decided to combine that was a whole different issue.Can we keep giving them excuses ?this is not 1990 and a new idea..Fanboy's don't keep a game running! GAMER'S DO!!!1
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DanteYoda✭✭✭✭✭
✭✭This was yesterday in my private messages
ZOS_MichelleA April 7
Hi there, DanteYoda. Just wanted to poke you and let you know that we checked on your ticket, and it should be taken care of shortly.
DanteYodaDanteYoda April 7
Thank you very much, any idea how i will be notified of the changes. here or email some other way?
Thanks again for this i was getting very worried.
ZOS_MichelleAZOS_MichelleA April 7
You should receive an email. Please keep in mind that there can be a delay between when we send the response and when your email server will get it, but your ticket definitely will be addressed as soon as possible.
A day later my email is still empty, no emails ever arrived, what is the turn around for support? and the delay seems to be way too long.
Edited by DanteYoda on April 8, 2014 1:53AM1 -
taze222b14_ESO wrote: »benolszewski89 wrote: »taze222b14_ESO wrote: »benolszewski89 wrote: »What baffles me is that there is no such apologies or accepting responsibility for these actions of double or triple charges of accounts... they just go about their day while stealing from their customers.
Because they have their hands full with in-game tickets and not enough of a CM team on the forums.
That's nonsense... If you are about to launch a game the logical thing is to have staff ready for such cases to occur, or at least post something saying that there are problems with it and they are working on it and apologize for the inconvenience... Taking the time to post anything takes 1 lone person and less than a minute. No excuses for these d-bags!
You are forgetting this is Zenimax who was never heard of before ESO and this is their first MMO. Hence why I said, they are inexperienced.
I don't disagree there, but if they had any brains or business knowledge at all they would know better and justify their actions... nope, just frauds. My account has been charged, not pending, charged 3 times for something that I can't even use... Absolute frauds.
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Zaggolf✭✭✭
So far NEVERThis was yesterday in my private messages
ZOS_MichelleA April 7
Hi there, DanteYoda. Just wanted to poke you and let you know that we checked on your ticket, and it should be taken care of shortly.
DanteYodaDanteYoda April 7
Thank you very much, any idea how i will be notified of the changes. here or email some other way?
Thanks again for this i was getting very worried.
ZOS_MichelleAZOS_MichelleA April 7
You should receive an email. Please keep in mind that there can be a delay between when we send the response and when your email server will get it, but your ticket definitely will be addressed as soon as possible.
A day later my email is still empty, no emails ever arrived, what is the turn around for support? and the delay seems to be way too long.
Fanboy's don't keep a game running! GAMER'S DO!!!2 -
There hands full isn't my problem..That is theres..They made amint off a half finished game, understaffed or interns is not my fault..They need to hire people that can do the job and sorry it don't look like that was the case period..Shoot all the downtime didn't you see we couldn't even get help from someone in NA we hoped for the germen or French guy to give us a pasted response that was just during the 14 hr oops downtime..Then there has been 63 pages here and another thread that a forum mode decided to combine that was a whole different issue.Can we keep giving them excuses ?this is not 1990 and a new idea..
I agree here since when you call their support it sounds like a fifteen year old nerd in his mom's basement taking calls lol
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taze222b14_ESO✭✭✭There hands full isn't my problem..That is theres..They made amint off a half finished game, understaffed or interns is not my fault..They need to hire people that can do the job and sorry it don't look like that was the case period..Shoot all the downtime didn't you see we couldn't even get help from someone in NA we hoped for the germen or French guy to give us a pasted response that was just during the 14 hr oops downtime..Then there has been 63 pages here and another thread that a forum mode decided to combine that was a whole different issue.Can we keep giving them excuses ?this is not 1990 and a new idea..
I know where your coming from but like I said Zenimax is very inexperienced and that will only end up hurting them in the long run. The people that subscribed probably don't know about this or don't care. The people that know about it however since this issue is already being spoken about on many Game Review websites. This however will end up hurting them in the long run and will probably result in their billing department being chewed out by their higherups. Only way I'm going to give Zenimax my support is if they acknowledge the problem, acknowledge their billing department screwed up in terms of the ToS and gives everyone their 30 days free properly.
Edited by taze222b14_ESO on April 8, 2014 1:57AM1 -
I swear Zenimax has broken a few laws by doing this, being Australian i have no idea how laws work in America (do they even have laws after seeing this) i'm sure something must come from all this, there must be some avenue to get these scumbags back.BlessedBySanguine wrote: »A rep told me via email (I asked for a call. Phone never rang but I did get an email) to think of it like buy one get one. Why should I? The ad said free 30 days not buy 30 get 30. I was calling because I didn't want to buy another 30 days yet cause I don't get paid until Friday and the holds last forever with my credit union. So I was looking for a solution (since the original post seemed like they could help).
America does have laws against this (like false advertisement) but contracts dominate everything. You can sign most everything away by contract. That's what the Terms of Service is about. This stuff is in the Terms of Service, but as far as I can tell those terms have been updating without a revision date put them. Meaning Zenimax is running along as if this has always been the case. They have also retro fitted many of their past announcements to reflect the change in they charge players. On 4/3/14 it was still stated that subscription would not be required to be set up until AFTER the 30 days was up. They changed that on 4/7/14 to say subscription setup is required to play the purchased product. I believe late 4/3/14 they started this crusade to get more money from people and it has seriously backfired.3 -
Zaggolf✭✭✭Been waiting 4 days if that helps
And now on the phone close to 4 hours..Killed one phone battery and well Nothing yet..Fanboy's don't keep a game running! GAMER'S DO!!!1 -
taze222b14_ESO✭✭✭FrostKittyPaw wrote: »
I swear Zenimax has broken a few laws by doing this, being Australian i have no idea how laws work in America (do they even have laws after seeing this) i'm sure something must come from all this, there must be some avenue to get these scumbags back.BlessedBySanguine wrote: »A rep told me via email (I asked for a call. Phone never rang but I did get an email) to think of it like buy one get one. Why should I? The ad said free 30 days not buy 30 get 30. I was calling because I didn't want to buy another 30 days yet cause I don't get paid until Friday and the holds last forever with my credit union. So I was looking for a solution (since the original post seemed like they could help).
America does have laws against this (like false advertisement) but contracts dominate everything. You can sign most everything away by contract. That's what the Terms of Service is about. This stuff is in the Terms of Service, but as far as I can tell those terms have been updating without a revision date put them. Meaning Zenimax is running along as if this has always been the case. They have also retro fitted many of their past announcements to reflect the change in they charge players. On 4/3/14 it was still stated that subscription would not be required to be set up until AFTER the 30 days was up. They changed that on 4/7/14 to say subscription setup is required to play the purchased product. I believe late 4/3/14 they started this crusade to get more money from people and it has seriously backfired.
I agree, I look at everything in terms of announcements when I play MMOs and the early access said nothing about a subscription required to set up before they grant you the 30 days of free time but afterwards. It was this way in WoW where you were given the free month and then were forced to set up a subscription if you wanted to start playing.
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Zaggolf✭✭✭yea calling isn't the way to go..Think they have like one person answering the phones..But I have 4 more battieries and well this is there last chance to make me happy..From what I hear thou no one able to help anyone thur the phone as there the same pasted answersBut I will let everyone here know how it goes on this phone as well as with my bank and forcing a refund..Fanboy's don't keep a game running! GAMER'S DO!!!1
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well i want to know how i am going to be compensated for my wife looking at me like i got ripped off for 125.00$ and the cash that i used i set aside for a rainy day for more eso time...then she turns around and calls me a dummy because it didn't work like they said it would!2
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DanteYoda✭✭✭✭✭
✭✭Well i must go to town tomorrow, if they don't fix my issues by then i'm going to get a refund, the EB games staff already said i can get one so i'm cool that way.
I just enjoyed the game and all but after how they've treated me and ignored me, i will just feel disgusted with myself if i don't get the refund.2 -
Zaggolf✭✭✭
Yea tell me about it I feel like im being bullied for being such a sucker loldeerengsmithb14_ESO wrote: »well i want to know how i am going to be compensated for my wife looking at me like i got ripped off for 125.00$ and the cash that i used i set aside for a rainy day for more eso time...then she turns around and calls me a dummy because it didn't work like they said it would!
Fanboy's don't keep a game running! GAMER'S DO!!!2 -
Typical of a modern Corporation, oh *** we *** up, lets not do the right thing and fix it, lets hide it, ignore it and change the facts to fit our side then tell them to deal with it. Then when they don't we will fire all the low level devs so I can get a fat bonus still even though my game is failing!FrostKittyPaw wrote: »There was support article saying the following between April 3rd to 5th. Since then Zinemax has retro edittted EVERYTHING to their new plan. They haven't even bothered to update the time stamp on their Terms of Service (illegal!).
https://help.elderscrollsonline.com/app/answers/detail/a_id/462/kw/subscription
" WHAT IS THE DIFFERENCE BETWEEN THE RETAIL VERSIONS OF THE STANDARD EDITION AND THE IMPERIAL EDITION OF THE ELDER SCROLLS ONLINE?
Updated 04/03/2014 10:32 PM Published 01/28/2014 10:07 AM
Players who purchase the physical Standard Edition (PC/Mac) of The Elder Scrolls Online will have 30 days of unlimited play before being required to activate a subscription.
Players who purchase the physical Imperial Edition (PC/Mac) of The Elder Scrolls Online will have 30 days of unlimited play before being required to activate a subscription, as well as an exclusive collection of in-game rewards and premium physical items.
Please click here for full details on all bonuses for each version of the game."
That is exactly word for word what it said. I collected A LOT of these statements into a word document when this stuff started happening. Though, I don't know which ones I have screenshots for.
Einharjar
Die Before Us, One and All!4 -
Zaggolf✭✭✭
yea this is why I will never buy a digital copy.. In all my years of gaming I always got a hard copy.But after my old age and thinking ordering right from them was a no risk thing( my epic fail).. I would also have just gone and returned as my gamestop does that as well.Well i must go to town tomorrow, if they don't fix my issues by then i'm going to get a refund, the EB games staff already said i can get one so i'm cool that way.
I just enjoyed the game and all but after how they've treated me and ignored me, i will just feel disgusted with myself if i don't get the refund.
Fanboy's don't keep a game running! GAMER'S DO!!!2 -
Zaggolf✭✭✭Cant even use it as a coaster while I wait for it to go f2pFanboy's don't keep a game running! GAMER'S DO!!!2
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Zaggolf✭✭✭
Yea.Anyone smell K-Mart/blockbuster/Albertsons/ amongst so many other failed giantsmccobleb14_ESO wrote: »
Typical of a modern Corporation, oh *** we *** up, lets not do the right thing and fix it, lets hide it, ignore it and change the facts to fit our side then tell them to deal with it. Then when they don't we will fire all the low level devs so I can get a fat bonus still even though my game is failing!FrostKittyPaw wrote: »There was support article saying the following between April 3rd to 5th. Since then Zinemax has retro edittted EVERYTHING to their new plan. They haven't even bothered to update the time stamp on their Terms of Service (illegal!).
https://help.elderscrollsonline.com/app/answers/detail/a_id/462/kw/subscription
" WHAT IS THE DIFFERENCE BETWEEN THE RETAIL VERSIONS OF THE STANDARD EDITION AND THE IMPERIAL EDITION OF THE ELDER SCROLLS ONLINE?
Updated 04/03/2014 10:32 PM Published 01/28/2014 10:07 AM
Players who purchase the physical Standard Edition (PC/Mac) of The Elder Scrolls Online will have 30 days of unlimited play before being required to activate a subscription.
Players who purchase the physical Imperial Edition (PC/Mac) of The Elder Scrolls Online will have 30 days of unlimited play before being required to activate a subscription, as well as an exclusive collection of in-game rewards and premium physical items.
Please click here for full details on all bonuses for each version of the game."
That is exactly word for word what it said. I collected A LOT of these statements into a word document when this stuff started happening. Though, I don't know which ones I have screenshots for.
Fanboy's don't keep a game running! GAMER'S DO!!!2 -
I bought this in hopes to try it before committing myself to it, since i get "30 FREE days!(*)", but I doubt this will happen unless enough of us feel the same way. If they refuse to give those 30 "free" days, I'd be hoping they remove that from their retail copy box print, for their sake.2
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Zaggolf✭✭✭
AgreedI bought this in hopes to try it before committing myself to it, since i get "30 FREE days!(*)", but I doubt this will happen unless enough of us feel the same way. If they refuse to give those 30 "free" days, I'd be hoping they remove that from their retail copy box print, for their sake.
Fanboy's don't keep a game running! GAMER'S DO!!!2 -
Geneticspore✭✭I smell a lawsuit coming soon. Despite what the EULA says it doesn't cover them 100%. What they are doing is now crossing lines causing people go into over draft. Multiple charges for product, not to mention more than likely fraud along w/ false advertisement. This EULA won't be able to protect them for very long.3
