The Elder Scrolls Online

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Bank Account Being Charged?

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  • taze222b14_ESO
    taze222b14_ESO
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    Masius wrote: »
    All I *** care is that I want my money back. I purchased the game and so I have the RIGHT to my FREE 30 days of game time. You still wanted me to setup a subscription. You still billed me. You haven't returned my money. I want it back, that's all I care about. Either that, or I can already forsee a community-joint lawsuit incoming.

    Not exactly a lawsuit, but there's going to be a lot of people getting refunded. It's basically GW2 deja vu. Hell I'm only going to be paying next week so I can give control of my guild over to an officer.

  • annatarherunyaub17_ESO
    annatarherunyaub17_ESO
    ✭
    DanteYoda wrote: »
    annatarherunyaub17_ESO wrote: »
    Nice, CS give me a 1 day code.
    Applied the code for me.

    Now i still cant use my 30 days cause i have one day subscription but no valid code.

    Nice, very nice.
    At least you got something i've been waiting 4 days for a response?

    Now they will apply my code by e-mail.

    All that i can say is: after 5 e-mails, i think that finally will work.

    Keep trying guys.

    But, for information: here this is illegal.
  • DanteYoda
    DanteYoda
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    An Agent Will Call You Shortly!

    Thanks for submitting your question. Your reference code is: 140406-073647.

    Welp here we go again....
  • Ojustaboo
    Ojustaboo
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    taze222b14_ESO wrote: »
    TheJadeFist wrote: »
    Thannik wrote: »
    People really do complain about anything and everything. ZOS, you guys are doing a great job bringing a single player franchise to the MMO world, and great job on your first ever MMO.

    This game reminds me a lot of Asheron's Call. A game that i've been paying $14.95/month off and on since 1998 (okay, it was 9.99/month back then). I bring this up as a point, that's also another subscription MMO which requires payment authorizations before playing your first 30 days. And it's one of the oldest! Not every company does it the WoW way (to whom referenced "the biggest MMO out there", for better or for worst.

    Don't let the chorus of QQ bring you down. Just remember all the positive people are too busy playing. - or patiently waiting for the game to patch. :)

    While technically true, that it would be complaining about anything, Its a fully justified complaint. I could break my leg and complain about that justly so right? I mean I can get robbed and complained about that right?

    People are complaining about not being able to play the game they paid for, people are also complaining about being charged 15 bucks when the screen clearly says 0.00. I mean that seams pretty legit right?

    Can't argue with fanboys.

    I don't think that's fair.

    I think some people subbed, didn't have a problem with the way it works and don't see what all the fuss is about.

    Others do understand, but are trying to calm us down and stop what is a very very very good game, getting bad mouthed and bad rep due to a few very stupid and very wrong decisions by a department that probably hasn't even played the game yet alone worked on if.

    We also have the culture issue, in the US, you are probably looked at like you are mad if you don't have a credit card and pre loaded visa cards are easily available from anywhere.

    Whereas in most, if not all of Europe, preloaded visa cards don't exist in the same way. There are a few companies that let you have a similar thing in the UK, but it can take up to 28 days to receive your card and is not free to use. And in some EU countries, debt is scorned on culturally hence credit cards are rare. And the way debit cards work in some countries mean they will get a charge for a pre authorization.

    Then there's the different consumer laws, EU law protects consumers 100000 better than US law does. Which is why many people in the EU are not used to this sort of thing, to be told 0.00 is coming out but a higher amount is really being pre authorized, no matter for how long, simply won't be acceptable to most EU residents and as many have pointed out, isn't actually legal in the EU

    Hence you get people wondering what others are complaining about.

    That is the main confusion I think.

    Then you have those from EU and the US that don't bother reading what actual problems people have or why they are complaining, as soon as they see such a thread they post a non constructive thread moaning about the moaners, but there hasn't been many in this thread I don't think I think it's the cultural issue for most that seem like this.

    For me, I can see a mile away how this is the wrong way to do it, the backlash it was obviously going to cause, and that along with the lack of input from Zenimax is what I find so frustrating, I love this game, it's as though a few people at zenimax are going out of their way to try and get themselves bad rep and I can't understand why.
  • taze222b14_ESO
    taze222b14_ESO
    ✭✭✭
    Ojustaboo wrote: »
    taze222b14_ESO wrote: »
    TheJadeFist wrote: »
    Thannik wrote: »
    People really do complain about anything and everything. ZOS, you guys are doing a great job bringing a single player franchise to the MMO world, and great job on your first ever MMO.

    This game reminds me a lot of Asheron's Call. A game that i've been paying $14.95/month off and on since 1998 (okay, it was 9.99/month back then). I bring this up as a point, that's also another subscription MMO which requires payment authorizations before playing your first 30 days. And it's one of the oldest! Not every company does it the WoW way (to whom referenced "the biggest MMO out there", for better or for worst.

    Don't let the chorus of QQ bring you down. Just remember all the positive people are too busy playing. - or patiently waiting for the game to patch. :)

    While technically true, that it would be complaining about anything, Its a fully justified complaint. I could break my leg and complain about that justly so right? I mean I can get robbed and complained about that right?

    People are complaining about not being able to play the game they paid for, people are also complaining about being charged 15 bucks when the screen clearly says 0.00. I mean that seams pretty legit right?

    Can't argue with fanboys.

    I don't think that's fair.

    I think some people subbed, didn't have a problem with the way it works and don't see what all the fuss is about.

    Others do understand, but are trying to calm us down and stop what is a very very very good game, getting bad mouthed and bad rep due to a few very stupid and very wrong decisions by a department that probably hasn't even played the game yet alone worked on if.

    We also have the culture issue, in the US, you are probably looked at like you are mad if you don't have a credit card and pre loaded visa cards are easily available from anywhere.

    Whereas in most, if not all of Europe, preloaded visa cards don't exist in the same way. There are a few companies that let you have a similar thing in the UK, but it can take up to 28 days to receive your card and is not free to use. And in some EU countries, debt is scorned on culturally hence credit cards are rare. And the way debit cards work in some countries mean they will get a charge for a pre authorization.

    Then there's the different consumer laws, EU law protects consumers 100000 better than US law does. Which is why many people in the EU are not used to this sort of thing, to be told 0.00 is coming out but a higher amount is really being pre authorized, no matter for how long, simply won't be acceptable to most EU residents and as many have pointed out, isn't actually legal in the EU

    Hence you get people wondering what others are complaining about.

    That is the main confusion I think.

    Then you have those from EU and the US that don't bother reading what actual problems people have or why they are complaining, as soon as they see such a thread they post a non constructive thread moaning about the moaners, but there hasn't been many in this thread I don't think I think it's the cultural issue for most that seem like this.

    For me, I can see a mile away how this is the wrong way to do it, the backlash it was obviously going to cause, and that along with the lack of input from Zenimax is what I find so frustrating, I love this game, it's as though a few people at zenimax are going out of their way to try and get themselves bad rep and I can't understand why.

    Because Zenimax is seeing first hand on how if you treat your customers/players wrong. They aren't going to be happy.

  • mail2zyddb16_ESO
    mail2zyddb16_ESO
    Soul Shriven
    so anyone have the situation resolved by Customer Service? If so then what they exactly do and how long was your wait time?
  • Nistu
    Nistu
    ✭✭
    Learning to ride a bike the first time is a knee injuring thing.When they have learned to keep thier balance it will be better I'm sure.Mass producing game cds is alot different from dealing with a multitude of live,sometimes angry people.
    Edited by Nistu on April 7, 2014 1:37AM
    Eternity
    "War does not determine who is right...only who is left"
    -Shells of Glenumbra
  • DanteYoda
    DanteYoda
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    I can't even login anymore now i get "Your Login Information was incorrect, Please try again"

    But it is correct?
  • nlockman
    nlockman
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    Naria wrote: »
    I was just on hold with support for 3 hours, then the call dropped. I hate everything.

    I wonder what's causing this.
    mail2zyddb16_ESO wrote: »
    so anyone have the situation resolved by Customer Service? If so then what they exactly do and how long was your wait time?

    They're playing the game now :)

    Edited by nlockman on April 7, 2014 1:40AM
  • mechsoldiersalvatorenub18_ESO
    mechsoldiersalvatorenub18_ESO
    ✭
    This saddened me because I was expecting I'd be asked for a payment option after I got my 30 days free. My PayPal account refused to confirm and above that, I was going to get the prepaid cards for it instead, which as far as I know, have yet to be released in retail stores.
  • SchizoidMetal
    SchizoidMetal
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    This is a total cluster @#@#% of a idea and its costing them repeat subscriptions as we type.
  • Charwyn
    Charwyn
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    Ojustaboo wrote: »
    Charwyn wrote: »
    That picture is probably the stupidest thing I've seen on the internet this week :neutral_face:

    Didn't see my PvP attempts in Cyrodiil then :)

    Nope, sorry, I didn't :blush:
    DanteYoda wrote: »
    I can't even login anymore now i get "Your Login Information was incorrect, Please try again"

    But it is correct?
    That's when you don't have the subscription authorized. This is how it looks, check the FAQ.

    Edited by Charwyn on April 7, 2014 1:53AM
  • Charwyn
    Charwyn
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    P.S. Sorry, doublepost :(
    Edited by Charwyn on April 7, 2014 1:53AM
  • taze222b14_ESO
    taze222b14_ESO
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    Oh and FYI this uproar is all over the web. I bet even IGN and Machinima will have a say on it. We'll see where that puts you Zenimax.
  • DanteYoda
    DanteYoda
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    ✭✭
    Charwyn wrote: »
    DanteYoda wrote: »
    I can't even login anymore now i get "Your Login Information was incorrect, Please try again"

    But it is correct?
    That's when you don't have the subscription authorized. This is how it looks, check the FAQ.

    P.S. Sorry, doublepost :(
    Great... so this was my Email yesterday and i submitted my response

    Response By Email (Bryan) (04/05/2014 11:54 PM)
    Greetings,

    Thank you for contacting The Elder Scrolls Online Support Team, my name is Bryan and I will be assisting you with this issue today. I am sorry that you are having some problems with entering your billing information today. I know this is an inconvenience, I would certainly be unhappy if I was not allowed to play the game during my 30 days of free gameplay. So I would like to help you out with this issue, first thing we have to do is verify some of the information on your account then I can go ahead and register your game key for you.

    Please verify the following information for me,

    UserID
    email
    Full Name
    date of birth
    answer to your secret question

    After I verify this information, I can go ahead and register your game key to your account, just reply with it in your email. Again I am sorry that you do not have game access right now, but we are going to get this working for you!

    May Akatosh be with you,
    Bryan

    Customer By CSS Web (04/05/2014 10:41 PM)
    I'm having real trouble paying my Account for ESO i purchased my Standard Edition and had no idea my Subscription was due to use my 30 free days of play time, after sunday i can no longer play and i will not be paid to get a Game time Card or Mastercard Gift Card until Wednesday.

    I cannot add my Game code and i do not own a Credit Card the other option do not seem to be for Australia and still need a Credit Card anyway?

    I am hoping i can get an extension until Wed so then i can pay my account please.
    Question Reference # 140405-048116

    So i sent my details to them.. twice now and now i can't login...

    but we are going to get this working for you!

    Yeah right...

  • alejandrorc93
    alejandrorc93
    ✭
    LOL TESO going FTP in 2 months because of these, you dont treat your customers like this.
  • annatarherunyaub17_ESO
    annatarherunyaub17_ESO
    ✭
    The CS guys asked for my code.

    30 min after, the code is invalid. No entry in billing history.

    Just a e-mail:

    "Response By Email (Vincent) (04/06/2014 09:43 PM)

    Success !
    Ok, try it again!

    Vincent
    The Elder Scrolls Online Team"

    LOL.....

    EDIT:

    Ok...i can log now..and have my 30 days free.

    BUT no billing entry...i dont like that...but in some strange way...''resolved''.
    Edited by annatarherunyaub17_ESO on April 7, 2014 2:06AM
  • federicofc1988rwb17_ESO
    federicofc1988rwb17_ESO
    ✭
    I just want to play this damn game, just do your your job zenimax and give me the play time i paid for.
  • taze222b14_ESO
    taze222b14_ESO
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    So apparently, I'm hearing from a friend that Zenimax is doing this to prevent gold farmers from using fake credit cards to subscribe....

    OK Zenimax and you're not yet realizing how this is affecting your playerbase?
  • DanteYoda
    DanteYoda
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    Well i just Rang EB Games and they told me i can get a Refund if i'm not happy and that its no problem. (apparently a lot of others have too so the staff person said.)

    So if this last Support ticket gets ignored its good bye ESO
    Edited by DanteYoda on April 7, 2014 2:09AM
  • fertoportneb18_ESO
    fertoportneb18_ESO
    ✭
    I bought game so I can play for 30 days and than quit. I don't want to play another month. Just give me what you said you will before I BOUGHT GAME I WANT TO PLAY 1 MONTH. Simple enough?
  • taze222b14_ESO
    taze222b14_ESO
    ✭✭✭
    DanteYoda wrote: »
    Well i just Rang EB Games and they told me i can get a Refund if i'm not happy and that its no problem. (apparently a lot of others have too so the staff person said.)

    So if this last Support ticket gets ignored its good bye ESO
    Was yours a boxed copy?
  • Naria
    Naria
    ✭
    Okay, now I REALLY hate everything. After 5 hours total on hold, I finally get through to someone, she applies my game code, and I still can't log in, despite it saying I have 30 days on the site.
  • Valwardon
    Valwardon
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    Lol this just in. This is NOW on Massively.....
    http://massively.joystiq.com/2014/04/06/the-elder-scrolls-online-running-into-issues-with-its-free-subsc/
    This is also being discussed on CRAVE
    http://www.craveonline.com/gaming/articles/671547-the-elder-scrolls-online-may-leave-a-negative-impression-for-mmo-newcomers
    Edited by Valwardon on April 7, 2014 2:18AM
  • Hidden_Logic
    Hidden_Logic
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    To any1 saying most mmo's do this => both WoW and swtor dont do this, i guess zenimax thinks they are better.
  • kirk_lewis_ESO
    kirk_lewis_ESO
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    .
    Edited by kirk_lewis_ESO on April 7, 2014 4:47AM
    Templar - looking for a new job (Blame the economy).
  • taze222b14_ESO
    taze222b14_ESO
    ✭✭✭
    Valwardon wrote: »
    Lol this just in. This is NOW on Massively.....
    http://massively.joystiq.com/2014/04/06/the-elder-scrolls-online-running-into-issues-with-its-free-subsc/
    This is also being discussed on CRAVE
    http://www.craveonline.com/gaming/articles/671547-the-elder-scrolls-online-may-leave-a-negative-impression-for-mmo-newcomers

    It's being discussed on Kotaku also.
  • gldnsabre_ESO
    gldnsabre_ESO
    ✭
    Did it today with Paypal and no issues. Paypal was charged and instantly the charge was cancelled. Nothing came out of my bank account and no hold was placed.

    This does not mean I agree with ZM authorizing the full 14.99 with CC in the US, EU or anywhere, .01 to 1.00 dollar would have sufficed.
  • Geneticspore
    Geneticspore
    ✭✭
    I like this game...I mean I really do, however (and I'm serious) I JUST had my card disabled due to some fraudulent charges against my account and I shut it all down, and am in the process of getting a new card mailed to me (happened on the 4th). It's going to take about 2 weeks to get my new card due to the fact I live in Tinytown USA, and bank at Tinytown Bank. Am I going to be comped for the down time I'm going to be experiencing? I don't do Paypal, I don't do pre-paid cards. I bought a game that was 79.99, and now I don't get my free time b/c basically there is no free time, I'm going t be charged the full amount? How is this right in any shape/way/form?
  • taze222b14_ESO
    taze222b14_ESO
    ✭✭✭
    Geneticspore wrote: »
    I like this game...I mean I really do, however (and I'm serious) I JUST had my card disabled due to some fraudulent charges against my account and I shut it all down, and am in the process of getting a new card mailed to me (happened on the 4th). It's going to take about 2 weeks to get my new card due to the fact I live in Tinytown USA, and bank at Tinytown Bank. Am I going to be comped for the down time I'm going to be experiencing? I don't do Paypal, I don't do pre-paid cards. I bought a game that was 79.99, and now I don't get my free time b/c basically there is no free time, I'm going t be charged the full amount? How is this right in any shape/way/form?

    Because it's Zenimax learning what not to do to a playerbase.

    If this thread isn't vocal...hell i don't know what is.
    Edited by taze222b14_ESO on April 7, 2014 2:32AM
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