Bank Account Being Charged?

IStreamSandwich

mail2zyddb16_ESO wrote: »

so anyone have the situation resolved by Customer Service? If so then what they exactly do and how long was your wait time?

Look a page or 2 ago.. I posted a big long post on what to do, as I got mine sorted.

Geneticspore

This according to Yellowpages.com is the phone number for Zennimax Online Studios in Hunt Valley MD. (410) 785-1114, being that they don't have their number on the website. Or at least not that I've seen

Nistu

If at least the janitor from the Zenimax offices does'nt say something in these forums soon I think there may be a few defections.

federicofc1988rwb17_ESO

Job well done zenimax i had to use a friend's debit card in order to play my 30 days game time, you know the ones i got when i bought the game with my debit card, the same one you now aren't accepting, outstanding job. Unless you make something really awesome to compensate this screw up you aren't going to see another dollar from me on any of your products. But now i'm off to enjoy my 30 days

DanteYoda

taze222b14_ESO wrote: »

DanteYoda wrote: »

Well i just Rang EB Games and they told me i can get a Refund if i'm not happy and that its no problem. (apparently a lot of others have too so the staff person said.)

So if this last Support ticket gets ignored its good bye ESO

Was yours a boxed copy?

Yes it was, I'm in Australia, its illegal here for them not to refund me.

taze222b14_ESO

DanteYoda wrote: »

taze222b14_ESO wrote: »

DanteYoda wrote: »

Well i just Rang EB Games and they told me i can get a Refund if i'm not happy and that its no problem. (apparently a lot of others have too so the staff person said.)

So if this last Support ticket gets ignored its good bye ESO

Was yours a boxed copy?

Yes it was, I'm in Australia, its illegal here for them not to refund me.

Ah, ok, I'm calling my Gamestop in the morning to see if I can get my refund for my Imperial Edition.

IStreamSandwich

Also, to let people know. Support just rang me AGAIN. So they ARE ringing people, just takes a bit of time. I couldn't understand the person this time, so i hung up (bad connection) they tried to ring back but i didn't answer. It's 4am here in England. Turns out they gave me ANOTHER compensatory day gametime.
I'm now on 31 days.

Absynthe

For people having trouble getting authorizations to go through, what worked for me was switching browsers. I had been using Firefox and failing, but Internet Explorer worked to authorize.

DanteYoda

IStreamSandwich wrote: »

Also, to let people know. Support just rang me AGAIN. So they ARE ringing people, just takes a bit of time. I couldn't understand the person this time, so i hung up (bad connection) they tried to ring back but i didn't answer. It's 4am here in England. Turns out they gave me ANOTHER compensatory day gametime.
I'm now on 31 days.

Over the last two days i've asked for three call backs and received none.

No one has phoned at all, and i put in my correct number.

mail2zyddb16_ESO

ok, just giving my update, i called NA CS, the guy activated my account, but it took me 10 minutes (he didn't know if he could and refused at first) so finally he had to authorize it with his boss...Great job in CS at least.

dannmargie85b14_ESO

im going to go down to gamestop and see if I can get a box that's was sold out before but now they might have a few from the sounds of this LoL ,
The wise man holds his tongue, says nothing until all is known

Cormacr

Expli wrote: »

Kortak wrote: »

So why do i need to insert a code to continue to play before 6 april??????

Because of this: 30 DAYS UNLIMITED GAME PLAY INCLUDED WITH PURCHASE. VALID PAYMENT METHOD OR PAID GAME TIME CARD FOR SUBSCRIPTION AND PERSISTENT INTERNET CONNECTION REQUIRED.

It didn't say that on the box I got when I pre-ordered the game. Only on the one I got when I picked it up on release day.

jamesharv2005ub17_ESO

It did say that you just didnt read it. Also says it when you install the game and you agree to the terms of service.

MikeMcCombs101b14_ESO

That should not bar you from logging in to the game. That is a big problem that need to be fixed soon. I know when I pre-ordered I was going to get the 30 days "Free" and I had it plan to pay for my next sub fee next pay day. Now im on my day off from work and I was looking forward to playing ESO to relax but cant do to the Sub issue I have no C-card or a prepayed card to keep playing and I live fifty mile to the nearest wall-mart and game stop. So all I can do this week end is look at youtube vids or replaying one of my older game when I have already payed for a game I should have access to. Yes this is a problem that need to be looked at and soon if not there going to turn a lot of people that have been waiting for this game away. Like me and my Brothers.

taze222b14_ESO

jamesharv2005ub17_ESO wrote: »

It did say that you just didnt read it. Also says it when you install the game and you agree to the terms of service.

Not for people that downloaded the game via beta/early access.

taze222b14_ESO

taze222b14_ESO wrote: »

jamesharv2005ub17_ESO wrote: »

It did say that you just didnt read it. Also says it when you install the game and you agree to the terms of service.

Not for people that downloaded the game via beta/early access. Doesn't say anything about a surcharge either just to activate the 30 days with a full price subscription.

OOPS double post.

jamesharv2005ub17_ESO

taze222b14_ESO wrote: »

jamesharv2005ub17_ESO wrote: »

It did say that you just didnt read it. Also says it when you install the game and you agree to the terms of service.

Not for people that downloaded the game via beta/early access.

Wrong it does when you patch to the live version. A window pops up you prob just clicked next and didnt read it. Also says it on the box. Says it on the details when you preordered. I dont know how much more clear they could have made it.

taze222b14_ESO

jamesharv2005ub17_ESO wrote: »

taze222b14_ESO wrote: »

jamesharv2005ub17_ESO wrote: »

It did say that you just didnt read it. Also says it when you install the game and you agree to the terms of service.

Not for people that downloaded the game via beta/early access.

Wrong it does when you patch to the live version. A window pops up you prob just clicked next and didnt read it. Also says it on the box. Says it on the details when you preordered. I dont know how much more clear they could have made it.

I assure you I read it, same thing I just read on the box an hour ago. Doesn't say anything about a pre-authorization, A paid non-recurring subscription, and a valid payment type says nothing about a surcharge. Maybe you and I are reading different things.

nagarjunna

This is incredibly poor! I have 2 kids both of whom want to play the game. Both of them saved up their own money to buy the games and now I have to fork over extra money because of this screw-up!

Just awesome! Zenimax has got out the old foot-gun and let fly!

jamesharv2005ub17_ESO

taze222b14_ESO wrote: »

jamesharv2005ub17_ESO wrote: »

taze222b14_ESO wrote: »

jamesharv2005ub17_ESO wrote: »

It did say that you just didnt read it. Also says it when you install the game and you agree to the terms of service.

Not for people that downloaded the game via beta/early access.

Wrong it does when you patch to the live version. A window pops up you prob just clicked next and didnt read it. Also says it on the box. Says it on the details when you preordered. I dont know how much more clear they could have made it.

I assure you I read it, same thing I just read on the box an hour ago. Doesn't say anything about a pre-authorization, A paid non-recurring subscription, and a valid payment type says nothing about a surcharge. Maybe you and I are reading different things.

The pre auth just makes sure the card is valid. They have not charged you anything. It DOES say you need a VALID card to setup a sub. In order to be sure its valid they do a pre auth. In a couple days it will be gone.

jamesharv2005ub17_ESO

nagarjunna wrote: »

This is incredibly poor! I have 2 kids both of whom want to play the game. Both of them saved up their own money to buy the games and now I have to fork over extra money because of this screw-up!

Just awesome! Zenimax has got out the old foot-gun and let fly!

How do you have to fork over extra money?

thegamekittenub17_ESO

jamesharv2005ub17_ESO wrote: »

nagarjunna wrote: »

This is incredibly poor! I have 2 kids both of whom want to play the game. Both of them saved up their own money to buy the games and now I have to fork over extra money because of this screw-up!

Just awesome! Zenimax has got out the old foot-gun and let fly!

How do you have to fork over extra money?

It is obvious, but I get the feeling they have people under non Zenimax names working for Zenimax now posting in the forums. I could be wrong but it does seem that way.

RichterVonStrid

So what about people like me? Not having the money is one thing. You might be able to borrow it or something. My box is in the mail, even though I ordered it months ago, and will not arrive till Tuesday. I have no options. Without a code I am ***. I can't even pay for the month to avoid missing out, since I CAN'T SET UP SUB WITHOUT A CODE! Total bs. I was loving the game, and now I am seriously considering returning it.

DanteYoda

thegamekittenub17_ESO wrote: »

jamesharv2005ub17_ESO wrote: »

nagarjunna wrote: »

This is incredibly poor! I have 2 kids both of whom want to play the game. Both of them saved up their own money to buy the games and now I have to fork over extra money because of this screw-up!

Just awesome! Zenimax has got out the old foot-gun and let fly!

How do you have to fork over extra money?

It is obvious, but I get the feeling they have people under non Zenimax names working for Zenimax now posting in the forums. I could be wrong but it does seem that way.

Yeah seems like it to run interference.

RichterVonStrid

DanteYoda wrote: »

thegamekittenub17_ESO wrote: »

jamesharv2005ub17_ESO wrote: »

nagarjunna wrote: »

This is incredibly poor! I have 2 kids both of whom want to play the game. Both of them saved up their own money to buy the games and now I have to fork over extra money because of this screw-up!

Just awesome! Zenimax has got out the old foot-gun and let fly!

How do you have to fork over extra money?

It is obvious, but I get the feeling they have people under non Zenimax names working for Zenimax now posting in the forums. I could be wrong but it does seem that way.

Yeah seems like it to run interference.

Good luck! People are pissed and rightly so. Incognito forum agents aren't going to fix this. GIVING US WHAT WE PAID FOR WILL!

jamesharv2005ub17_ESO

RichterVonStrid wrote: »

So what about people like me? Not having the money is one thing. You might be able to borrow it or something. My box is in the mail, even though I ordered it months ago, and will not arrive till Tuesday. I have no options. Without a code I am ***. I can't even pay for the month to avoid missing out, since I CAN'T SET UP SUB WITHOUT A CODE! Total bs. I was loving the game, and now I am seriously considering returning it.

How are they to know if you actually paid for your preorder or not? You know lots of people wanted CE boxes and were unable to buy them. You should consider yourself lucky you got one.

nagarjunna

Tip of the day:

Go to Support, log a help request and put in your mobile number - do not do email. If enough people do this perhaps ZOS might come to their senses

Krohm

Well I guess ZOS wants to become the next SOE, I think its funny how people are defending them. Its egg on there face and articles are already poping up on the net, tomorrow should be interesting to see if they do the right thing or tell people to F off well do what we want.

otomodachi

Geneticspore wrote: »

I like this game...I mean I really do, however (and I'm serious) I JUST had my card disabled due to some fraudulent charges against my account and I shut it all down, and am in the process of getting a new card mailed to me (happened on the 4th). It's going to take about 2 weeks to get my new card due to the fact I live in Tinytown USA, and bank at Tinytown Bank. Am I going to be comped for the down time I'm going to be experiencing? I don't do Paypal, I don't do pre-paid cards. I bought a game that was 79.99, and now I don't get my free time b/c basically there is no free time, I'm going t be charged the full amount? How is this right in any shape/way/form?

Anecdotal evidence suggests your free game time is on hold until you do get your sub set up.

MikeMcCombs101b14_ESO

jamesharv2005ub17_ESO wrote: »

RichterVonStrid wrote: »

So what about people like me? Not having the money is one thing. You might be able to borrow it or something. My box is in the mail, even though I ordered it months ago, and will not arrive till Tuesday. I have no options. Without a code I am ***. I can't even pay for the month to avoid missing out, since I CAN'T SET UP SUB WITHOUT A CODE! Total bs. I was loving the game, and now I am seriously considering returning it.

How are they to know if you actually paid for your preorder or not? You know lots of people wanted CE boxes and were unable to buy them. You should consider yourself lucky you got one.

I got mine from there web site so it is payed for in full. So thy know you payed for it.