Bank Account Being Charged?

djabelek

45 pages and growing, How many people have read this and just screw it uninstalled the game on principle already.

spartycus

Kiwi wrote: »

justicedudleyb14_ESO wrote: »

This is what I got from a support ticket that I sent it:

In regard to your 30 days in game time, unfortunately the way the payment system works the card in which you decide to use to debit further payments from needs to be in credit of minimal 20 dollars I believe, the money is temporarily deducted but replaced within the next 5 - 10 minutes.
It is a security check to ensure the card is valid. I know this can be a pain but it's something that unfortunately is out of our hands.

yea well, its been 4 days here
4 days, the money is still gone from my bank

4 days here as well, money is still gone.

d.kriegermeierb14_ESO

,,,

Gunner59

Amianthium wrote: »

Lilatha wrote: »

natalia76 wrote: »

this is the answer I got yesterday (saturday)

Greetings Natalia,

Thank you for contacting The Elder Scrolls Online Team.

I'm sorry to inform you that we do need to have to verify that the funds are in the account we actually wouldn't be taking any money out of your account today we simply are just verifying that the funds will be there for next month, but as we are still on grace period and you have 30 day's free trial we will grant you a few day's free play until you get the fund's together to set up your subscription.
I have transferred on your request to the appropriate team who should be in contact with you when the game time has been added to your account.
Thanks again Natalia!

and after that nothing at all, so got no idea what is going at all. I dont know if I can log in now though, I could play like an hour ago still, but no answer and account page still says 3 days early access.

See this part... """ I'm sorry to inform you that we do need to have to verify that the funds are in the account we actually wouldn't be taking any money out of your account today we simply are just verifying that the funds will be there for next month """

Ok you are not taking any money from my account but why do you need to verify that funds will be there for next month?

Exactly my thought, i was like wtf why?!. Im not getting a loan from you? i allready payed for the 30 days, you didnt lend me it?...

but i guess they will learn the hard way.. i give them 6 months, then its a F2P like everyother fail company that tried with an MMO.

Just because I have funds today doesn't mean I will in thirty days. Again its bunk and just another way to fleece another month from us since you can't unsubscribe within the initial thirty day period since when it is activated it starts with 29 days left. Even if you do unsubscribe they will still charge you for next month. The only real way around that would be to purchase a game card...oh wait that's two months also...

Orionus

I buy TESO Standart Edition by my Credit Card on Zenimax Store, and now I need to verified credit card again? Why? By the way I spend ALL money on buyig this game. I have nowhere to take the money. Now I can't login and play the game because I can't select payment method because in my card $0. Bad, very very bad =(

Punizher

this is a lame way of doing thing, yes i got charge as well ( good thing i had more than enough to cover ) and it annoyed me, i am not saying i will cancel my account for but i was going to buy a horse from the store but not anymore.

i hope that taking peoples money upfront was worth the hassle Zenimax...

vengeful_batosai

Ok so because your system had an issue with my correct billing address i cant play at all. even tho i bought 2 copies of the game and was willing to place my CC on file. Well i have just about had it. i was unable to play during the early access due to the launcher issue and now i cant play because your billing system is flawed somehow. bad part is when i did get to play i really liked the game.

SatansPressAgent

spartycus wrote: »

Kiwi wrote: »

justicedudleyb14_ESO wrote: »

This is what I got from a support ticket that I sent it:

In regard to your 30 days in game time, unfortunately the way the payment system works the card in which you decide to use to debit further payments from needs to be in credit of minimal 20 dollars I believe, the money is temporarily deducted but replaced within the next 5 - 10 minutes.
It is a security check to ensure the card is valid. I know this can be a pain but it's something that unfortunately is out of our hands.

yea well, its been 4 days here
4 days, the money is still gone from my bank

4 days here as well, money is still gone.

Same.

Kiwi

Forss_Davidb16_ESO wrote: »

Kiwi wrote: »

Forss_Davidb16_ESO wrote: »

Hm, I'd give it 'til tomorrow seeing as how it's Sunday.

nice try since they had all of 8 hours on friday to reverse it and didnt.

Others have said it takes between 3-5 business days for the authorization to be handled in the US. I have no idea if that's true since I'm european.

(Now I'm out)

yea i know that happens, so do others.
seems the only ones who dont know it are the mods in here who keep telling everyone it gets reversed within minutes.
this is untrue in a lot of cases.
people need to be aware and the mods need to stop misinforming people.

Absynthe

Well I finally got it to work, but the amount was certainly not reinmbursed. Now I am wondering where my free game time is.. do I get any?? Lol

IStreamSandwich

Okay! I'm going to try calm things down here.

This post is now getting out of hand. Yes, people are still angry but that's not what this forum is for. This is for getting things sorted so here goes.

What to do

• Firstly, go to "help.elderscrollsonline.com"
• Click the Phone button underneath Ask For Help
• Fill out the form, with your details and what problem you are having. (Even if you just put a . in the description, they will phone you back)
• Remember that there are probably many people waiting for phone calls, so be patient and don't ask for a phone call before you have to do anything important.

Now, some of you may say "Oh, i asked for a phone call and waited hours" or "What's the point"
Please don't

To keep this thread from getting any bigger, please calm down and follow those steps. Keep in mind that there are probably offices in different places phoning through with support, so one person's wait time may differ from yours due to geographical location.
Just keep calm and ask them to manually add the 30 days with your code.

All i asked was that I provide him my code, and he put on 30 days for me. The nice man on the end of the phone did just that, and told me to get a subscription when i could. None of this "29 days remaining" rubbish. I had 30 days, and no subscription.

Thankyou for taking your time to read this!
Peace out, IStreamSandwich

MercyKilling

Gunner59 wrote: »

Just because I have funds today doesn't mean I will in thirty days. Again its bunk and just another way to fleece another month from us since you can't unsubscribe within the initial thirty day period since when it is activated it starts with 29 days left. Even if you do unsubscribe they will still charge you for next month. The only real way around that would be to purchase a game card...oh wait that's two months also...

Umm....I'm calling bull. I've had my verification charge hit the bank AND be dropped already. I can now unsub any time I want and not be charged for the first month.

I'm not going to, however....because I came in with the intent of actually subbing and playing the game for as long as it stays sub only.

Edit:

Kiwi wrote: »

seems the only ones who dont know it are the mods in here who keep telling everyone it gets reversed within minutes.
this is untrue in a lot of cases.
people need to be aware and the mods need to stop misinforming people.

Happened that way for me. Verification hit the bank and was gone in the same day. I'd blame your bank, not Zenimax.

Gunner59

MercyKilling wrote: »

Gunner59 wrote: »

Just because I have funds today doesn't mean I will in thirty days. Again its bunk and just another way to fleece another month from us since you can't unsubscribe within the initial thirty day period since when it is activated it starts with 29 days left. Even if you do unsubscribe they will still charge you for next month. The only real way around that would be to purchase a game card...oh wait that's two months also...

Umm....I'm calling bull. I've had my verification charge hit the bank AND be dropped already. I can now unsub any time I want and not be charged for the first month.

I'm not going to, however....because I came in with the intent of actually subbing and playing the game for as long as it stays sub only.

Call it what you want, it's stated numerous times In their various policies. You have to give thirty days notice to unsubscribe. If that is not true then they need to remove or reword it.

Zurkian

And not everyone has an extra $15 dollars in their bank account to even do the preauthorization sub. Some people have bills and other important things that need to be taken care of.

I personally live from paycheck to paycheck and don't have an extra $15 dollars laying around to spend, regardless if it's going to be reimbursed or not. There is absolutely no legitiment reason that they need to verify whether or not I have $15 dollars. That is none of their business.

Even worse, I can't find any Elder Scrolls time cards in any store and if I did that would mean I'd have to spend $30 just to unlock the thirty days I already have for free. This is asinine.

I see the direction this game is going. SWTOR pulled this same scam in the beginning, look where that game ended up.

Gatti

What if I just set up my subscription next month? Do I get my free 30 days?

annatarherunyaub17_ESO

Ok, now im pissed.

First e-mail:

"Response By Email (Helder) (04/04/2014 05:58 PM)
Greetings (My Name),

Thank you very much for your interest and dedication to The Elder Scrolls Online, it is really important for us to get your feedback and input in order to create a truly superb game.
I am really sorry for this issue but do not worry because if a player does not have enough funds in his account and/or credit card and the verification process fails, he can still play the game via the 30 day free game play grace period.
Hope this satisfies you
May the Divines guide you friend,
Warm Regards,
The Elder Scrolls Online Team"


2nd email.

"Response By Email (Vincent) (04/06/2014 07:44 AM)

Thank you for contacting The Elder Scrolls Online!
I do apologize for any inconvenience and for any frustration that this issue has caused you.
I can apply a 3 day game time code to your account, giving you some time to resolve the Paypal funding issue.

Of course if you decide to get a refund, please contact us again and we will refund your ESO store purchase.

Warm Regards,
Vincent
The Elder Scrolls Online Team"


Well...i dont have neither the 30 days free game or the 3 day game time code.

And..surprise...grace is over. I cant play the game..only in 2 business days.

But Zenimax have my imperial edition money.

PicassoTrigger

IStreamSandwich wrote: »

Okay! I'm going to try calm things down here.

This post is now getting out of hand. Yes, people are still angry but that's not what this forum is for. This is for getting things sorted so here goes.

What to do

• Firstly, go to "help.elderscrollsonline.com"
• Click the Phone button underneath Ask For Help
• Fill out the form, with your details and what problem you are having. (Even if you just put a . in the description, they will phone you back)
• Remember that there are probably many people waiting for phone calls, so be patient and don't ask for a phone call before you have to do anything important.

Now, some of you may say "Oh, i asked for a phone call and waited hours" or "What's the point"
Please don't

To keep this thread from getting any bigger, please calm down and follow those steps. Keep in mind that there are probably offices in different places phoning through with support, so one person's wait time may differ from yours due to geographical location.
Just keep calm and ask them to manually add the 30 days with your code.

All i asked was that I provide him my code, and he put on 30 days for me. The nice man on the end of the phone did just that, and told me to get a subscription when i could. None of this "29 days remaining" rubbish. I had 30 days, and no subscription.

Thankyou for taking your time to read this!
Peace out, IStreamSandwich

Going to try this, not expecting a result judging for my email support queries.

gurahamu

anyone saying ZOS doing this is acceptable is stupid. No other real MMO does this. WoW, Runescape, FF14, Eve, LOTR all ask for payment information to be added as an AGREEMENT ONLY. None of them take pre-payments or finance checks. As has been stated by other people, all ZOS are doing here is creating problems for it's users.

1) Causing overdrafts which banks can easily charge anywhere from $2 to $20 per day (anyone in this situation - i suggest you send the bill to ZOS HQ)
2) Lost game time - 30 days were purchased as part of the game. ZOS are stealing access by doing this, and I expect my stolen time to be refunded with extra.

3) I am looking forward to seeing an official figure of returns and people quitting due to this single act of stupidity from ZOS. Day 1 and they already cannot be trusted.

spinedoc

Not sure if it's been answered, but what if I pay for a sub then immediately cancel it? Will I be able to play my 30 days of free time? I haven't decided if I will sub yet and would rather not prepay my next 30 days until I decide. I've played almost every MMO out there and I think this is the first one that charged me 30 days early.

Sypherioth

I think this is a big mistake Zenimax made. They would be better off by letting ppl play the full 30days without any Activated payment method and consequences.

Just a Chosen payment method you would like to use after those 30days. They still wouldve gotten the info about payment methods used and not the big mess it is now. Besides that ppl that wanted an activated subscription wouldve chose that anyway.

I wonder how big the financial mess will be now, the chaos at customer srrvice etc. All those ppl that are retaking money, dont get refunded or those that cant play (on sunday) now and are raging ^^

SchizoidMetal

I too am rather pissed about this. Ive already spent 80$ on this game and now I must give information about myself to a game I am not sure I want to commit to after 30 days.. This is stupid and should be removed..

BigM

Had to use PayPal keep getting errors with cc. Took about 20 minutes but they took $1 and $14.99 and returned it. Hope they fix the cc issues before end of 30 days.

Belenthir

I m officially locked out of the game that i bought and paid for. I feel so strange, i loved the game, and enjoyed every moment playing it and i feel that Zenimax is doing anything in their power to make me hate it due to non gameplay reasons. Also it would mean a lot to many of us, if support would actually get back to us in an acceptable time frame. Dissapointed in u Zenimax.

grimsfield

I CANT EVEN GET TO THE DAMN SUBSCRIPTION SETUP. HOW THE HELL DO I DO THAT?!

kmlong77

redeem your game code first...not the explorers pack game code..its the code on the back of the manual not the first code you see on top when you open up the box

theimp

JUST WANA AND SAY THE FACT I JUST HAD TO PAY 15 DURING A TIME I HAD A FREE MONTH IS ***. IS THAT ALL THESE ESO PEOPLE CARE ABOUT IS OUR WALLET.

KingCraftsman

First the stupid 15 dollars a month BS and now forcing you to set up a recurring subscription.

Rasly

ZOS_JessicaFolsom wrote: »

Upon setting up your subscription plan you may see an initial transaction against your account however this transaction is only temporary. The charge represents an authorization check against the account provided and will be removed once the authorization check is complete.

Why don't you say that in this warning notice, that could save lot of troubles for many people. Ah well, it worked for me, so i am happy again.

discosoc

I cancelled and got a refund for the game, partly due to the way they are handling the billing aspect of things. If it isn't changed by the PS4 release, then that's their loss.

And no, this isn't about not having money (I have plenty). It's about voting with my wallet on something that I think is being handled poorly, plain and simple.

Nistu

I have been un-wavering in my support for Zenimax Online since I learned of plans for ESO.I regularly defend you guys in zone or guild chats as the topic warrents.After 3 beta test rounds (that I was invited to,yes) ,pre-purchase and 5 day extended access plus the "extra" time allowed for subscription stuff,I am locked out of the game because my account will not allow Zenimax to bill me "0.00"??? You guys really need to get Sheogorath back in his cage and stop letting him screw with the controls.