Bank Account Being Charged?

djabelek · April 2014

Additional Requirements

30 DAYS UNLIMITED GAME PLAY INCLUDED WITH PURCHASE. VALID PAYMENT METHOD OR PAID GAME TIME CARD FOR SUBSCRIPTION AND PERSISTENT INTERNET CONNECTION REQUIRED.

Acceptance of End User License Agreement, Terms of Service, and Privacy Policy, and account registration using enclosed one-time use activation code, required to play. Must be 13+ to register. The 30 days of unlimited game play begins when you select your preferred subscription plan on store.elderscrollsonline.com. Subscription fees only charged for game access after the first 30 days, subject to cancellation by you at any time. No refunds or credits for partial months. If you choose to pay for your subscription with a prepaid non-recurring payment method or with a Game Time Card you will be charged at the time you select the subscription plan. See store.elderscrollsonline.com for details. Product requires installation of application software. The Elder Scrolls® Online service may be discontinued, and content modified, disabled, suspended or removed, at any time. See Terms of Service and Privacy Policy.

As you will notice Game card is a started form of subscription. you are pre paying for time in game if you purchase a game card. Credit Card it firmly states
After the 30 days of Unlimited Game play.
No mention of a hold out, No mention of an authorization fee this is why everyone is enraged including myself because I play by game card no matter what, I do have a credit card or 2 but not willing to put them up for any game.
Since I cannot get the game card locally and the system did reject my game code because I would not put in a credit card number I will get my 30 days free
when my local stores get cards in. Since I live in BFE very rural area, and the closet town is about a hour drive I wont be getting it till go to town. Which really sucks.
VALID PAYMENT METHOD IS THE KEY WORDS! no matter how you look at it.

Mullcih · April 2014

Hello guys, let me pls expalin you what happend with me for example.
Because of laging resourses in my bank account and missing of new redeem code, im unable to play anymore, cus i cant complete the subscription plan.
So, thats unfair deal

Amianthium · April 2014

Forss_Davidb16_ESO wrote: »

Amianthium wrote: »

Forss_Davidb16_ESO wrote: »

Amianthium wrote: »

Forss_Davidb16_ESO wrote: »

mccobleb14_ESO wrote: »

Do not buy into this "message us to get your free time" non sense. This is a money grab plain and simple and *** them, I have thirty days of time left on my account but they wont let me play a game I paid for. This is a bait and switch and it is illegal. If I wasn't poor I would sue them out of principle.

Several people who contacted phone support has gotten help already and been compensated for the missed days.

I would love to know how they have contacted them? been trying for 6 hours soon, and still no response?

They left their info in the phone support part of the site, later got called and solved it by being calm and polite on the phone with the CSR. If they're not sure what you're talking about, refer them to this thread (first post.) Or explain your situation carefully and try to solve it as efficiently as possible. They've helped others, there should be no problem helping you.

It seems like the waiting time is really long right now, that might be because the EU and US users have different queues(speculation, since some users seem to be called in 30 min and others several hours), and that it's sunday (and late depending on where you are.)

Someone a couple of pages ago who got help said that the CSR told him that he was really sorry for the long wait, that they HAVE to call the people in the order of signing up for phone support.

Ive put in a phonecall back ticket 6 hours ago , and an email. even though i hulk rage in here, im of course gonna be polite with the CSR,( its not their fault). But still.. no reason what so ever to be authenticating and verifying that you have the funds for next month? that is *** to say the least. ive bought the game, gotten 30 days free time, thats all that matters, not wether or not i can pay for the next month, im not loaning money from them or something like that.

But since you apparently work for them or something like that, cant really figure that out, but you sure do know ALOT about their business, then perhaps you can answer this.

I bought the game from Zenimax and they need to verify i can pay for the next month, even though i allready payed up front for april.. why oh why, can my friends buy their game at Playgames, and get a new cdkey for april month in their email? . That just seems... well i dont know.. you tell me?

I can assure you I'm not working at Zenimax, I'm not even located in the US. I don't know A LOT about their business either, I've seen that phone support button before though, and have always preferred phone communication myself to reduce the risk of miscommunication and other nonsense.

I don't know what kind of keys your friends got, since I ordered on Zeni store as well. Up to this point I thought everyone had to set up a sub-plan and authorize before getting into the game, even the ones who bought the game boxed? Do you know if the key they got was a game time key or the actual cd-key they bound the game to their account with? Maybe it was some sort of package deal or something where they'd get a game card + the game? Not sure.

And me, bought the game from Zeni store, 80 euros. (599 dkk) and so far. got nothing. (yeah got early access, but servers were down most of the time, when i had time to play;) )

Exa_Mendrik · April 2014

Same here

Helm49 · April 2014

I made a comment on this thread which included some disparaging remarks on the way this policy had been implemented. The comment was removed within a couple of minutes. It is a pity that they have not addressed my other email to their technical support as quickly. I have bought and paid for thirty days access.I was not informed at time of purchase that I would need to subscribe to a payment plan to utilise the thirty days. This is TOTALLY UNACCEPTABLE. I have bought the game from the official site and have no game code to enter. Sort yourselves out Zanimax. You are losing goodwill by the bucketload.

mbradfo2_ESO · April 2014

josephirothb16_ESO wrote: »

I agree, They will be hearing from my lawyer for 15 dollars I don't care, plain and simple it's not right what they are doing period. And if anyone else wants to ride this train feel free to join me, It's the principles!

...so a 15 dollar offense leads you to enlist a 250 dollar/hr attorney?

For the record, I don't agree with the practice, but this just amuses me.

Amianthium · April 2014

Mullcih wrote: »

Hello guys, let me pls expalin you what happend with me for example.
Because of laging resourses in my bank account and missing of new redeem code, im unable to play anymore, cus i cant complete the subscription plan.
So, thats unfair deal

Where would that new redeem code come from? and when were people notified about this? cause i got nothing from Zenimax.

typsis · April 2014

there was only one way to do it clearly.
they HAVE TO force us to make a sucscription plan while we are buying game from their web site, not after bougt game and pay 80 euros.
then all of us can can understand that we will have that 30 days of game time if we make a subscription and make payment for another 30 days. then we can decide clearly.( i wouldnt decide to buy it)
their way is too dark. selling game with 30 days of game time then when we start to play they forcing us to make a subscription.. fu.. your policy Zenimax. i want my money back ASAP.

kbelosevic · April 2014

Does everyone or just me having problem now even getting to support page,that section where you choose ask for help via email or phone,when i click on one of those i get directed to site on which only thing i see is this "code" :
c1379bc-cca6-4750-aee7-188f8348a6c3

in upper left corner,tryed now like 1000 times realoading,clearing cache and cookies and everything else ,and still nothing.... now i complain that i cant acces the page where i wanted to complain lol

And this is their answer on my last "complaint" on their support page, 3 tickets for email support and 1 for phone

Helping you is our passion!

We will assume your issue has been resolved if we do not hear from you within 120 hours.

If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!
Subject
and yeah , i dont have any money on my card at the moment so i think my purcashe...

Response By Email (Roger) (04/06/2014 03:22 PM)
Greetings Kristijan!

Thank you for your interest in The Elder Scrolls Online!

I see that you have opened 4 tickets for the same issue. 140406-023468, 140406-022203, 140406-019401, and this ticket 140406-022377. I am going to consolidate all of these tickets, and send this ticket up to our specialists that are handling this issue.

I am very sorry for the subscription issue you are experiencing, and hope is it resolved quickly. In the meantime, I will give you the latest information we have on the subscription procedure:

For credit cards, debit cards and PayPal there is no charge made until after your included 30 days of game time has expired. For these payment methods, there is an authorization check performed to ensure the payment method is valid. You may see a temporary account authorization hold put on funds in your account while the verification completes. Usually this authorization hold lasts a short period of time before being removed. The duration of this hold can vary from bank to bank.
Authorization Check is Immediate
Visa Credit Card
MasterCard Credit
Paypal
Prepaid Credit Cards
(American Express CC & Amex Prepaid can take 3-7 days)
Debit Cards
Players using Webmoney, ideal, PaySafeCard, or Giropay to set up their subscription plan will see the entire charge applied against their account immediately and the acquired game time will be activated after the initial 30 Days of free game time has run out.
Billed/Applied immediately
Webmoney
Ideal
PaySafeCard
Giropay
Gametime Cards
Please be patient while our specialists look into this matter for you.

You can find more information about The Elder Scrolls Online on our website and social channels (Facebook, Twitter, and Google+).

Thank you for your continued interest and support!

Warm Regards,
Roger,
The Elder Scrolls Online Team

Customer By CSS Web (Kristijan Belošević) (04/06/2014 09:00 AM)
and yeah , i dont have any money on my card at the moment so i think my purcashe of that 15$ temporary charge wont go trough... so i need help with that also

Darkarioz · April 2014

So if I subscribe, and then cancel it, and they still have taken the payment from my account, will they pay it back?

Esoriel · April 2014

Expli wrote: »

Kortak wrote: »

Why do i need to insert a game card code already. I still have 30 days left bought with the game.

So why do i need to insert a code to continue to play before 6 april??????

Because of this: 30 DAYS UNLIMITED GAME PLAY INCLUDED WITH PURCHASE. VALID PAYMENT METHOD OR PAID GAME TIME CARD FOR SUBSCRIPTION AND PERSISTENT INTERNET CONNECTION REQUIRED.

That doesn't mean you have to pay them anything more. But you'll need a valid payment method to access those 30 days.

Every single subscription mmo ever released had this.

On an off note, why is that actually? And furthermore, a gametime card or a paysafecard is an valid payment method, but those will be billed immediatly. So you cant have "just" the 30 day free gametime with those "valid payment methods"...

Yea but every single mmo ever released never charged a month's value of game time just for authorization, at least not in my 14 years experience of playing mmo's. It should've been $1-2 and not $15.

ragerelor · April 2014

I remember when I have bought and played any other sub game that you are given a 30 day free sub, it starts when the game is released, or you activate your account. No other information was collected. I find that it is bad business to ask for more money (or payment information) when you haven't delivered what you promised for the down payment.

I am a contractor and give a quote on a job, I put a specific dollar amount for a down payment. I don't then ask for more money before the job is done.

If I wanted to get yanked around by a software company I would have stayed with WoW.

Amianthium · April 2014

Out of curiousity anyone know if the support is 24/7, or should i just go to bed? i mean if they went home at 4-5 pm EST i might aswell go to bed here in denmark.

Khyras · April 2014

These money grabbing *** simply dont give a ***...30 days left on my account and i cant play because of insufficient funds,used the same *** card to buy this PoS directly from their site.Who in the right mind forces people to set up sub while they have initial 30 days of game time?

Cutekhaos · April 2014

Darkarioz wrote: »

So if I subscribe, and then cancel it, and they still have taken the payment from my account, will they pay it back?

The authorization will be released because they never submitted the final posting documentation. i.e. the "charge" will disappear.

Daviiid_ESO · April 2014

Mullcih wrote: »

Hello guys, let me pls expalin you what happend with me for example.
Because of laging resourses in my bank account and missing of new redeem code, im unable to play anymore, cus i cant complete the subscription plan.
So, thats unfair deal

I'm not sure what you mean, but if you don't have enough money in your bank account, to finish the authorization- contact support and they will help you out.

Amianthium wrote: »

Forss_Davidb16_ESO wrote: »

Amianthium wrote: »

Forss_Davidb16_ESO wrote: »

Amianthium wrote: »

Forss_Davidb16_ESO wrote: »

mccobleb14_ESO wrote: »

Do not buy into this "message us to get your free time" non sense. This is a money grab plain and simple and *** them, I have thirty days of time left on my account but they wont let me play a game I paid for. This is a bait and switch and it is illegal. If I wasn't poor I would sue them out of principle.

Several people who contacted phone support has gotten help already and been compensated for the missed days.

I would love to know how they have contacted them? been trying for 6 hours soon, and still no response?

They left their info in the phone support part of the site, later got called and solved it by being calm and polite on the phone with the CSR. If they're not sure what you're talking about, refer them to this thread (first post.) Or explain your situation carefully and try to solve it as efficiently as possible. They've helped others, there should be no problem helping you.

It seems like the waiting time is really long right now, that might be because the EU and US users have different queues(speculation, since some users seem to be called in 30 min and others several hours), and that it's sunday (and late depending on where you are.)

Someone a couple of pages ago who got help said that the CSR told him that he was really sorry for the long wait, that they HAVE to call the people in the order of signing up for phone support.

Ive put in a phonecall back ticket 6 hours ago , and an email. even though i hulk rage in here, im of course gonna be polite with the CSR,( its not their fault). But still.. no reason what so ever to be authenticating and verifying that you have the funds for next month? that is *** to say the least. ive bought the game, gotten 30 days free time, thats all that matters, not wether or not i can pay for the next month, im not loaning money from them or something like that.

But since you apparently work for them or something like that, cant really figure that out, but you sure do know ALOT about their business, then perhaps you can answer this.

I bought the game from Zenimax and they need to verify i can pay for the next month, even though i allready payed up front for april.. why oh why, can my friends buy their game at Playgames, and get a new cdkey for april month in their email? . That just seems... well i dont know.. you tell me?

I can assure you I'm not working at Zenimax, I'm not even located in the US. I don't know A LOT about their business either, I've seen that phone support button before though, and have always preferred phone communication myself to reduce the risk of miscommunication and other nonsense.

I don't know what kind of keys your friends got, since I ordered on Zeni store as well. Up to this point I thought everyone had to set up a sub-plan and authorize before getting into the game, even the ones who bought the game boxed? Do you know if the key they got was a game time key or the actual cd-key they bound the game to their account with? Maybe it was some sort of package deal or something where they'd get a game card + the game? Not sure.

And me, bought the game from Zeni store, 80 euros. (599 dkk) and so far. got nothing. (yeah got early access, but servers were down most of the time, when i had time to play;) )

Yep, I understand. I haven't even heard of something like that before though (your friends situation, where they could activate it without authorization.) And I don't know why it is like that actually. Yeah, was kind of annoying that they brought the servers down for a period of time when I had time to play as well, was primetime here when they shut down for maintenance.

Darkarioz wrote: »

So if I subscribe, and then cancel it, and they still have taken the payment from my account, will they pay it back?

They aren't really taking the money. It's an authorization, so when you subscribe 15$ will be put pending (reserved if you will) and shortly after (depending on where you live) be released and everything will be back to normal. Then you can cancel your subscription, play your 30 included days and decide after that if you wan't to renew it or not.

shadefox90b14_ESO · April 2014

Call 1-844-936-4629 you will wait about an hour but they will help you I finaly got in!!!!

Daviiid_ESO · April 2014

Khyras wrote: »

These money grabbing *** simply dont give a ***...30 days left on my account and i cant play because of insufficient funds,used the same *** card to buy this PoS directly from their site.Who in the right mind forces people to set up sub while they have initial 30 days of game time?

They earn nothing from the authorization. Read the first post if you're having trouble with billing due to insufficient funds and you'll find the information that you need.

typsis · April 2014

Forss_Davidb16_ESO wrote: »

Mullcih wrote: »

Hello guys, let me pls expalin you what happend with me for example.
Because of laging resourses in my bank account and missing of new redeem code, im unable to play anymore, cus i cant complete the subscription plan.
So, thats unfair deal

I'm not sure what you mean, but if you don't have enough money in your bank account, to finish the authorization- contact support and they will help you out.

Amianthium wrote: »

Forss_Davidb16_ESO wrote: »

Amianthium wrote: »

Forss_Davidb16_ESO wrote: »

Amianthium wrote: »

Forss_Davidb16_ESO wrote: »

mccobleb14_ESO wrote: »

Do not buy into this "message us to get your free time" non sense. This is a money grab plain and simple and *** them, I have thirty days of time left on my account but they wont let me play a game I paid for. This is a bait and switch and it is illegal. If I wasn't poor I would sue them out of principle.

Several people who contacted phone support has gotten help already and been compensated for the missed days.

I would love to know how they have contacted them? been trying for 6 hours soon, and still no response?

They left their info in the phone support part of the site, later got called and solved it by being calm and polite on the phone with the CSR. If they're not sure what you're talking about, refer them to this thread (first post.) Or explain your situation carefully and try to solve it as efficiently as possible. They've helped others, there should be no problem helping you.

It seems like the waiting time is really long right now, that might be because the EU and US users have different queues(speculation, since some users seem to be called in 30 min and others several hours), and that it's sunday (and late depending on where you are.)

Someone a couple of pages ago who got help said that the CSR told him that he was really sorry for the long wait, that they HAVE to call the people in the order of signing up for phone support.

Ive put in a phonecall back ticket 6 hours ago , and an email. even though i hulk rage in here, im of course gonna be polite with the CSR,( its not their fault). But still.. no reason what so ever to be authenticating and verifying that you have the funds for next month? that is *** to say the least. ive bought the game, gotten 30 days free time, thats all that matters, not wether or not i can pay for the next month, im not loaning money from them or something like that.

But since you apparently work for them or something like that, cant really figure that out, but you sure do know ALOT about their business, then perhaps you can answer this.

I bought the game from Zenimax and they need to verify i can pay for the next month, even though i allready payed up front for april.. why oh why, can my friends buy their game at Playgames, and get a new cdkey for april month in their email? . That just seems... well i dont know.. you tell me?

I can assure you I'm not working at Zenimax, I'm not even located in the US. I don't know A LOT about their business either, I've seen that phone support button before though, and have always preferred phone communication myself to reduce the risk of miscommunication and other nonsense.

I don't know what kind of keys your friends got, since I ordered on Zeni store as well. Up to this point I thought everyone had to set up a sub-plan and authorize before getting into the game, even the ones who bought the game boxed? Do you know if the key they got was a game time key or the actual cd-key they bound the game to their account with? Maybe it was some sort of package deal or something where they'd get a game card + the game? Not sure.

And me, bought the game from Zeni store, 80 euros. (599 dkk) and so far. got nothing. (yeah got early access, but servers were down most of the time, when i had time to play;) )

Yep, I understand. I haven't even heard of something like that before though (your friends situation, where they could activate it without authorization.) And I don't know why it is like that actually. Yeah, was kind of annoying that they brought the servers down for a period of time when I had time to play as well, was primetime here when they shut down for maintenance.

Darkarioz wrote: »

So if I subscribe, and then cancel it, and they still have taken the payment from my account, will they pay it back?

They aren't really taking the money. It's an authorization, so when you subscribe 15$ will be put pending (reserved if you will) and shortly after (depending on where you live) be released and everything will be back to normal. Then you can cancel your subscription, play your 30 included days and decide after that if you wan't to renew it or not.

please stop defending him . ur working for them? they are forcing us to play that game another 30 days that's all. they have to let me decide to it while playing my 30 days which is coming with my purchase. THATS ALL!!!

Mullcih · April 2014

i sent them an mail, i hope they wil fix it and im sure im not the only one with that problem.
The new redeem code coming from new game time card,
which you have to buy from the retails, if you dont want to pay by e-card.

Roibeard · April 2014

I am really quite surprised to be forced into a subscription before the 30 days I purchased with the game have passed. This is definitely not common practice in the online gaming industry. The issues that can arise with authorizing the full amount have already been mentioned often enough, but I feel really sorry for players who planned to pay their subscription with gametime cards, and don't have the alternative to use a credit or debit card - for them this is completely ridiculous.

They already paid for the game and 30 days of game time. And now ZOS tells them that they won't get their days unless they buy another 30 days? That feels like a scam.

Flametyn · April 2014

typsis wrote: »

Forss_Davidb16_ESO wrote: »

Mullcih wrote: »

Hello guys, let me pls expalin you what happend with me for example.
Because of laging resourses in my bank account and missing of new redeem code, im unable to play anymore, cus i cant complete the subscription plan.
So, thats unfair deal

I'm not sure what you mean, but if you don't have enough money in your bank account, to finish the authorization- contact support and they will help you out.

Amianthium wrote: »

Forss_Davidb16_ESO wrote: »

Amianthium wrote: »

Forss_Davidb16_ESO wrote: »

Amianthium wrote: »

Forss_Davidb16_ESO wrote: »

mccobleb14_ESO wrote: »

Do not buy into this "message us to get your free time" non sense. This is a money grab plain and simple and *** them, I have thirty days of time left on my account but they wont let me play a game I paid for. This is a bait and switch and it is illegal. If I wasn't poor I would sue them out of principle.

Several people who contacted phone support has gotten help already and been compensated for the missed days.

I would love to know how they have contacted them? been trying for 6 hours soon, and still no response?

They left their info in the phone support part of the site, later got called and solved it by being calm and polite on the phone with the CSR. If they're not sure what you're talking about, refer them to this thread (first post.) Or explain your situation carefully and try to solve it as efficiently as possible. They've helped others, there should be no problem helping you.

It seems like the waiting time is really long right now, that might be because the EU and US users have different queues(speculation, since some users seem to be called in 30 min and others several hours), and that it's sunday (and late depending on where you are.)

Someone a couple of pages ago who got help said that the CSR told him that he was really sorry for the long wait, that they HAVE to call the people in the order of signing up for phone support.

Ive put in a phonecall back ticket 6 hours ago , and an email. even though i hulk rage in here, im of course gonna be polite with the CSR,( its not their fault). But still.. no reason what so ever to be authenticating and verifying that you have the funds for next month? that is *** to say the least. ive bought the game, gotten 30 days free time, thats all that matters, not wether or not i can pay for the next month, im not loaning money from them or something like that.

But since you apparently work for them or something like that, cant really figure that out, but you sure do know ALOT about their business, then perhaps you can answer this.

I bought the game from Zenimax and they need to verify i can pay for the next month, even though i allready payed up front for april.. why oh why, can my friends buy their game at Playgames, and get a new cdkey for april month in their email? . That just seems... well i dont know.. you tell me?

I can assure you I'm not working at Zenimax, I'm not even located in the US. I don't know A LOT about their business either, I've seen that phone support button before though, and have always preferred phone communication myself to reduce the risk of miscommunication and other nonsense.

I don't know what kind of keys your friends got, since I ordered on Zeni store as well. Up to this point I thought everyone had to set up a sub-plan and authorize before getting into the game, even the ones who bought the game boxed? Do you know if the key they got was a game time key or the actual cd-key they bound the game to their account with? Maybe it was some sort of package deal or something where they'd get a game card + the game? Not sure.

And me, bought the game from Zeni store, 80 euros. (599 dkk) and so far. got nothing. (yeah got early access, but servers were down most of the time, when i had time to play;) )

Yep, I understand. I haven't even heard of something like that before though (your friends situation, where they could activate it without authorization.) And I don't know why it is like that actually. Yeah, was kind of annoying that they brought the servers down for a period of time when I had time to play as well, was primetime here when they shut down for maintenance.

Darkarioz wrote: »

So if I subscribe, and then cancel it, and they still have taken the payment from my account, will they pay it back?

They aren't really taking the money. It's an authorization, so when you subscribe 15$ will be put pending (reserved if you will) and shortly after (depending on where you live) be released and everything will be back to normal. Then you can cancel your subscription, play your 30 included days and decide after that if you wan't to renew it or not.

please stop defending him . ur working for them? they are forcing us to play that game another 30 days that's all. they have to let me decide to it while playing my 30 days which is coming with my purchase. THATS ALL!!!

i did ask myself the same question 12 hours ago

sas3bg · April 2014

What now ? I havealredy pay 36 Euro and i cannot play !? Maybe i ll not continue with the game after this 30 days, who knows ? Why i need to pay early for that

Kychahh · April 2014

Thralgaf wrote: »

Guys, I work as a store manager for a big box retailer. They have to do this to protect you and them from fraud.

You sir... You just amaze me... This, seriously, is the dumbest thing I've heard today. There is absolutely no excuse for them forcing us to pay for subscription after we just bought the game for €55,- euro and still have rights on our 30 days of gameplay.

typsis · April 2014

Flametyn wrote: »

typsis wrote: »

Forss_Davidb16_ESO wrote: »

Mullcih wrote: »

Hello guys, let me pls expalin you what happend with me for example.
Because of laging resourses in my bank account and missing of new redeem code, im unable to play anymore, cus i cant complete the subscription plan.
So, thats unfair deal

I'm not sure what you mean, but if you don't have enough money in your bank account, to finish the authorization- contact support and they will help you out.

Amianthium wrote: »

Forss_Davidb16_ESO wrote: »

Amianthium wrote: »

Forss_Davidb16_ESO wrote: »

Amianthium wrote: »

Forss_Davidb16_ESO wrote: »

mccobleb14_ESO wrote: »

Do not buy into this "message us to get your free time" non sense. This is a money grab plain and simple and *** them, I have thirty days of time left on my account but they wont let me play a game I paid for. This is a bait and switch and it is illegal. If I wasn't poor I would sue them out of principle.

Several people who contacted phone support has gotten help already and been compensated for the missed days.

I would love to know how they have contacted them? been trying for 6 hours soon, and still no response?

They left their info in the phone support part of the site, later got called and solved it by being calm and polite on the phone with the CSR. If they're not sure what you're talking about, refer them to this thread (first post.) Or explain your situation carefully and try to solve it as efficiently as possible. They've helped others, there should be no problem helping you.

It seems like the waiting time is really long right now, that might be because the EU and US users have different queues(speculation, since some users seem to be called in 30 min and others several hours), and that it's sunday (and late depending on where you are.)

Someone a couple of pages ago who got help said that the CSR told him that he was really sorry for the long wait, that they HAVE to call the people in the order of signing up for phone support.

Ive put in a phonecall back ticket 6 hours ago , and an email. even though i hulk rage in here, im of course gonna be polite with the CSR,( its not their fault). But still.. no reason what so ever to be authenticating and verifying that you have the funds for next month? that is *** to say the least. ive bought the game, gotten 30 days free time, thats all that matters, not wether or not i can pay for the next month, im not loaning money from them or something like that.

But since you apparently work for them or something like that, cant really figure that out, but you sure do know ALOT about their business, then perhaps you can answer this.

I bought the game from Zenimax and they need to verify i can pay for the next month, even though i allready payed up front for april.. why oh why, can my friends buy their game at Playgames, and get a new cdkey for april month in their email? . That just seems... well i dont know.. you tell me?

I can assure you I'm not working at Zenimax, I'm not even located in the US. I don't know A LOT about their business either, I've seen that phone support button before though, and have always preferred phone communication myself to reduce the risk of miscommunication and other nonsense.

I don't know what kind of keys your friends got, since I ordered on Zeni store as well. Up to this point I thought everyone had to set up a sub-plan and authorize before getting into the game, even the ones who bought the game boxed? Do you know if the key they got was a game time key or the actual cd-key they bound the game to their account with? Maybe it was some sort of package deal or something where they'd get a game card + the game? Not sure.

And me, bought the game from Zeni store, 80 euros. (599 dkk) and so far. got nothing. (yeah got early access, but servers were down most of the time, when i had time to play;) )

Yep, I understand. I haven't even heard of something like that before though (your friends situation, where they could activate it without authorization.) And I don't know why it is like that actually. Yeah, was kind of annoying that they brought the servers down for a period of time when I had time to play as well, was primetime here when they shut down for maintenance.

Darkarioz wrote: »

So if I subscribe, and then cancel it, and they still have taken the payment from my account, will they pay it back?

They aren't really taking the money. It's an authorization, so when you subscribe 15$ will be put pending (reserved if you will) and shortly after (depending on where you live) be released and everything will be back to normal. Then you can cancel your subscription, play your 30 included days and decide after that if you wan't to renew it or not.

please stop defending him . ur working for them? they are forcing us to play that game another 30 days that's all. they have to let me decide to it while playing my 30 days which is coming with my purchase. THATS ALL!!!

i did ask myself the same question 12 hours ago

normally no need the ask ourself that question

check his nickname

Daviiid_ESO · April 2014

typsis wrote: »

Forss_Davidb16_ESO wrote: »

Mullcih wrote: »

Hello guys, let me pls expalin you what happend with me for example.
Because of laging resourses in my bank account and missing of new redeem code, im unable to play anymore, cus i cant complete the subscription plan.
So, thats unfair deal

I'm not sure what you mean, but if you don't have enough money in your bank account, to finish the authorization- contact support and they will help you out.

Amianthium wrote: »

Forss_Davidb16_ESO wrote: »

Amianthium wrote: »

Forss_Davidb16_ESO wrote: »

Amianthium wrote: »

Forss_Davidb16_ESO wrote: »

mccobleb14_ESO wrote: »

Do not buy into this "message us to get your free time" non sense. This is a money grab plain and simple and *** them, I have thirty days of time left on my account but they wont let me play a game I paid for. This is a bait and switch and it is illegal. If I wasn't poor I would sue them out of principle.

Several people who contacted phone support has gotten help already and been compensated for the missed days.

I would love to know how they have contacted them? been trying for 6 hours soon, and still no response?

They left their info in the phone support part of the site, later got called and solved it by being calm and polite on the phone with the CSR. If they're not sure what you're talking about, refer them to this thread (first post.) Or explain your situation carefully and try to solve it as efficiently as possible. They've helped others, there should be no problem helping you.

It seems like the waiting time is really long right now, that might be because the EU and US users have different queues(speculation, since some users seem to be called in 30 min and others several hours), and that it's sunday (and late depending on where you are.)

Someone a couple of pages ago who got help said that the CSR told him that he was really sorry for the long wait, that they HAVE to call the people in the order of signing up for phone support.

Ive put in a phonecall back ticket 6 hours ago , and an email. even though i hulk rage in here, im of course gonna be polite with the CSR,( its not their fault). But still.. no reason what so ever to be authenticating and verifying that you have the funds for next month? that is *** to say the least. ive bought the game, gotten 30 days free time, thats all that matters, not wether or not i can pay for the next month, im not loaning money from them or something like that.

But since you apparently work for them or something like that, cant really figure that out, but you sure do know ALOT about their business, then perhaps you can answer this.

I bought the game from Zenimax and they need to verify i can pay for the next month, even though i allready payed up front for april.. why oh why, can my friends buy their game at Playgames, and get a new cdkey for april month in their email? . That just seems... well i dont know.. you tell me?

I can assure you I'm not working at Zenimax, I'm not even located in the US. I don't know A LOT about their business either, I've seen that phone support button before though, and have always preferred phone communication myself to reduce the risk of miscommunication and other nonsense.

I don't know what kind of keys your friends got, since I ordered on Zeni store as well. Up to this point I thought everyone had to set up a sub-plan and authorize before getting into the game, even the ones who bought the game boxed? Do you know if the key they got was a game time key or the actual cd-key they bound the game to their account with? Maybe it was some sort of package deal or something where they'd get a game card + the game? Not sure.

And me, bought the game from Zeni store, 80 euros. (599 dkk) and so far. got nothing. (yeah got early access, but servers were down most of the time, when i had time to play;) )

Yep, I understand. I haven't even heard of something like that before though (your friends situation, where they could activate it without authorization.) And I don't know why it is like that actually. Yeah, was kind of annoying that they brought the servers down for a period of time when I had time to play as well, was primetime here when they shut down for maintenance.

Darkarioz wrote: »

So if I subscribe, and then cancel it, and they still have taken the payment from my account, will they pay it back?

They aren't really taking the money. It's an authorization, so when you subscribe 15$ will be put pending (reserved if you will) and shortly after (depending on where you live) be released and everything will be back to normal. Then you can cancel your subscription, play your 30 included days and decide after that if you wan't to renew it or not.

please stop defending him . ur working for them? they are forcing us to play that game another 30 days that's all. they have to let me decide to it while playing my 30 days which is coming with my purchase. THATS ALL!!!

Nope. How is that even defending them? He asked about the process, if he would get the money back, and I clarified how it works. They are not FORCING you to play for another month. Calm down and contact support if you're having trouble with your authorization. If you have a valid CC you won't be charged for "another month", except during authorization which is a short period of time. That the authorization is for the full amount is indeed stupid, does not mean I can't clarify the process to someone who wants to know about it.

Gunner59 · April 2014

This whole "We need to make sure you have a valid card" is bunk. I finally got cash in my account and went to subscribe only to find they ALREADY had my valid info on file from the pre-order and I still had to select a plan using the info they ALREADY had.

Ok fanboies explain that one to me!

sindza · April 2014

bought 2 digital pre order and now they want me to charge for next month ?
Thank you very much zenimax

Hearts · April 2014

shadefox90b14_ESO wrote: »

Call 1-844-936-4629 you will wait about an hour but they will help you I finaly got in!!!!

I used the "other" option (+800-6044-6044) and it just said that theres no operator using that number. I dont live in America so i cant use the one you said.

Kychahh · April 2014

And this is why I shouldn't have pre-ordered this game. Thought I could trust The Elder Scrolls. If I knew about this, I wouldn't have bought the game at all.