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https://forums.elderscrollsonline.com/en/discussion/668861

Bank Account Being Charged?

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  • Flametyn
    Flametyn
    ✭✭✭
    Forss_Davidb16_ESO wrote: »
    Flametyn wrote: »
    as i said i went into support, with a call this afternoon 5/6 hours ago and ii mentioned all this but they said that the moderator was messing up and what she/he said was not true, they hadn't any possibility to grant me access to the 30days without me temporarely paying at least 13$ with my card.
    Greedy part:
    1)79$=79€>79$+22%V.A.T.
    2)When you choose a subs model you can only choose the recurring model and the counter starts to run 29days 23 hours 59 mins 59 sec so you won't have to change it with the 30 days of prior ToS mention, and this mean that you will billed for another month even if you don't want it.

    If the Zeni-employee was messing up the post would've been changed already due to the amount of people probably calling in about it. She wouldn't have permission to state things like that without consulting with higher-ups which is probably why it took so long to get that response in the first place.

    1, yes that 79 dollars gets "converted" to 79 euro is also pretty common, and I agree, stupid. Steam does this as well, and it is what it is, due to their economic department.

    2, I told you earlier in this post that this is simply a part of the ToS for supposedly other reasons than to trick you. It has been stated that you won't be charged if you cancel it before the actual renewal hits. It does not mean that they WILL charge you as you say, but that they can, due to legal resons. As previously said, Steam, Origin etc. CAN remove "your" games in accordance to their ToS. It does not mean that they WILL do this, just to hurt their user base.

    A lot of things said in ToS's are there for specific cases only, for their own security. Not to trick people.
    Yeah, i'm reporting what i've been told into support.
    1) doesn't mean couse everyone do that that is acceptable;
    2)Well after what i'm expiriencing my trust in Zenimax is gone and i'm thinking that all can be...

  • CheesyDaedra
    CheesyDaedra
    ✭✭✭
    Kotaku is now covering this, media coverage! Yay!
    Do you mind? I'm busy doing the fishstick, it's a very delicate state of mind.
  • Gunner59
    Gunner59
    ✭✭
    Forss_Davidb16_ESO wrote: »
    Gunner59 wrote: »
    Signex wrote: »
    Christophetes wrote: »
    So basically, because I only have about $12 in my bank (I'm between paydays), I'm not going to be able to play the game I ALREADY PAID FOR until next week when I have enough to cover the authorization?

    What kind of nonsense is this!?

    Yea i'm in the same boat, this is ridicilous.

    Same here I don't even have $12 in my account and won't until May 1st...I still expect to be able to play for the 30 days I have paid for and because this game is solo unfriendly I do not plan on subscribing but want to play out the 30 days I have. If not I want a full refund for the IE I purchased.

    Not sure if you have an inability to read, but try reading the first post of the thread. They activate the 30 days if your bank cant handle the authorization, contact support.

    First off talking condescendingly to someone is poor etiquette at best.

    I can read:
    Please ensure that you have attempted to enter payment information and had the transaction fail due to lack of funds before submitting a help request.

    This is the weekend and I cant go to my bank and tell them what is going on, so I stand the chance of them approving the funds then charging me a $35 overdraft charge.

    Please don't say I have a poor bank or financial skills. I live on a very low fixed income and can't afford even that fee.

  • Daviiid_ESO
    Daviiid_ESO
    ✭✭✭
    Flametyn wrote: »
    Forss_Davidb16_ESO wrote: »
    Flametyn wrote: »
    as i said i went into support, with a call this afternoon 5/6 hours ago and ii mentioned all this but they said that the moderator was messing up and what she/he said was not true, they hadn't any possibility to grant me access to the 30days without me temporarely paying at least 13$ with my card.
    Greedy part:
    1)79$=79€>79$+22%V.A.T.
    2)When you choose a subs model you can only choose the recurring model and the counter starts to run 29days 23 hours 59 mins 59 sec so you won't have to change it with the 30 days of prior ToS mention, and this mean that you will billed for another month even if you don't want it.

    If the Zeni-employee was messing up the post would've been changed already due to the amount of people probably calling in about it. She wouldn't have permission to state things like that without consulting with higher-ups which is probably why it took so long to get that response in the first place.

    1, yes that 79 dollars gets "converted" to 79 euro is also pretty common, and I agree, stupid. Steam does this as well, and it is what it is, due to their economic department.

    2, I told you earlier in this post that this is simply a part of the ToS for supposedly other reasons than to trick you. It has been stated that you won't be charged if you cancel it before the actual renewal hits. It does not mean that they WILL charge you as you say, but that they can, due to legal resons. As previously said, Steam, Origin etc. CAN remove "your" games in accordance to their ToS. It does not mean that they WILL do this, just to hurt their user base.

    A lot of things said in ToS's are there for specific cases only, for their own security. Not to trick people.
    Yeah, i'm reporting what i've been told into support.
    1) doesn't mean couse everyone do that that is acceptable;
    2)Well after what i'm expiriencing my trust in Zenimax is gone and i'm thinking that all can be...

    I would suggest calling them again, but I understand if it would feel tedious having to go through this process.

    1) No, it doesn't. I don't like it either. Some say it is because of different reasons (actual valid ones)(there's a HUGE thread on this on the steam forums, I suggest you check it out, called "1$ = 1€" or something along those lines. If you would like to delve deeper into THAT subject, that is.) However I haven't really delved into that subject at all myself, so I wouldn't be able to stand for that here.

    2) Understandable, if it's THAT BAD I wouldn't blame you for trying for a refund. Make sure you delete your other software using ToS's as well (sorry, had to.)
  • Spartycuss
    Spartycuss
    ✭✭✭
    Flametyn wrote: »
    as i said i went into support, with a call this afternoon 5/6 hours ago and ii mentioned all this but they said that the moderator was messing up and what she/he said was not true, they hadn't any possibility to grant me access to the 30days without me temporarely paying at least 13$ with my card.
    Greedy part:
    1)79$=79€>79$+22%V.A.T.
    2)When you choose a subs model you can only choose the recurring model and the counter starts to run 29days 23 hours 59 mins 59 sec so you won't have to change it with the 30 days of prior ToS mention, and this mean that you will billed for another month even if you don't want it.

    Hang on are they seriously gonna charge us for another month we may not want?
  • Daviiid_ESO
    Daviiid_ESO
    ✭✭✭
    Gunner59 wrote: »
    Forss_Davidb16_ESO wrote: »
    Gunner59 wrote: »
    Signex wrote: »
    Christophetes wrote: »
    So basically, because I only have about $12 in my bank (I'm between paydays), I'm not going to be able to play the game I ALREADY PAID FOR until next week when I have enough to cover the authorization?

    What kind of nonsense is this!?

    Yea i'm in the same boat, this is ridicilous.

    Same here I don't even have $12 in my account and won't until May 1st...I still expect to be able to play for the 30 days I have paid for and because this game is solo unfriendly I do not plan on subscribing but want to play out the 30 days I have. If not I want a full refund for the IE I purchased.

    Not sure if you have an inability to read, but try reading the first post of the thread. They activate the 30 days if your bank cant handle the authorization, contact support.

    First off talking condescendingly to someone is poor etiquette at best.

    I can read:
    Please ensure that you have attempted to enter payment information and had the transaction fail due to lack of funds before submitting a help request.

    This is the weekend and I cant go to my bank and tell them what is going on, so I stand the chance of them approving the funds then charging me a $35 overdraft charge.

    Please don't say I have a poor bank or financial skills. I live on a very low fixed income and can't afford even that fee.

    I know, sorry about that but it's a bit annoying though when people aren't reading and reflecting over what is actually going on (first post) before claiming Zeni is a bunch of thieves.

    Are there other options? Is there no online option to your bank where you could disable overdrafting?(No, not saying your bank sucks, no idea what kind of banking options you have in the US.) Get someone you know (parents, friends) to authorize this first time?

    Your choice of a sub-type game surprises me a little bit, if your economic situation is really bad. If it could affect your personal life I'd suggest getting a refund, since a game messing up your entire economy simply is not worth it. Alternatively waiting for monday.

    However I'd most of all recommend calling support (be calm and responsive), explain the situation, that you don't actually have any funds available for this, and cant do this authorization without getting overdrafted(causing more economic problems.) Hopefully they will be able to help you and "authorize you" manually. Refer to the first post of this thread if they don't know what you're talking about.
    Edited by Daviiid_ESO on April 5, 2014 11:55PM
  • Absynthe
    Absynthe
    ✭✭
    One would think that shelling out the amount to purchase the game would be enough to convince them that really, they actually do want to play, so what's the deal with the (not actually free) 30 days free game time?
    Leonine Tigeress
  • Daviiid_ESO
    Daviiid_ESO
    ✭✭✭
    Spartycuss wrote: »
    Flametyn wrote: »
    as i said i went into support, with a call this afternoon 5/6 hours ago and ii mentioned all this but they said that the moderator was messing up and what she/he said was not true, they hadn't any possibility to grant me access to the 30days without me temporarely paying at least 13$ with my card.
    Greedy part:
    1)79$=79€>79$+22%V.A.T.
    2)When you choose a subs model you can only choose the recurring model and the counter starts to run 29days 23 hours 59 mins 59 sec so you won't have to change it with the 30 days of prior ToS mention, and this mean that you will billed for another month even if you don't want it.

    Hang on are they seriously gonna charge us for another month we may not want?

    No, they legally can, but wont. if you read the follow up in the thread after that post you'll see further explanations.
  • Daviiid_ESO
    Daviiid_ESO
    ✭✭✭
    ProsaicProse wrote: »
    One would think that shelling out the amount to purchase the game would be enough to convince them that really, they actually do want to play, so what's the deal with the (not actually free) 30 days free game time?

    Well, it is free, just that it has to be authorized before. It seems like people in the US has trouble with their banks and the pre-authorization.
  • Flametyn
    Flametyn
    ✭✭✭
    Spartycuss wrote: »
    Flametyn wrote: »
    as i said i went into support, with a call this afternoon 5/6 hours ago and ii mentioned all this but they said that the moderator was messing up and what she/he said was not true, they hadn't any possibility to grant me access to the 30days without me temporarely paying at least 13$ with my card.
    Greedy part:
    1)79$=79€>79$+22%V.A.T.
    2)When you choose a subs model you can only choose the recurring model and the counter starts to run 29days 23 hours 59 mins 59 sec so you won't have to change it with the 30 days of prior ToS mention, and this mean that you will billed for another month even if you don't want it.

    Hang on are they seriously gonna charge us for another month we may not want?

    I'm not sure but as the ToS states this is actually how the system should work.
    Thou i didn't ask support. But support also told me i was going to be able to have access to my 30 days without any additional charge...

    Edited by Flametyn on April 6, 2014 12:02AM
  • jaschacasadiob16_ESO
    jaschacasadiob16_ESO
    ✭✭✭✭✭
    Xryeth wrote: »
    contact support seems to just waste your time.
    Allow me to tell that Customer Care Agents are simply executing policies that are enforced by Producers + Marketing Dpt. They are exposed, on a dialy basis, to a very high dose of angry people and badwords.

    Even though you are disappointed or frustrated, always try to be as kind as you can. They certainly deserve it.

    I had a copy/paste message unrelated to my query. I've contacted someone else joking about it (a dwemer mech replied to me, not CC).

    If they waste our time it's just because they were told to.

    ^^
    "Yesterday while searching a barrel in vVoM I found a lemon. Best drop of the whole run."

    Protect the weak. Heal the sick.
    Treasure the gifts of friendship. Seek joy and inspiration in the mysteries of love.
    Honor the Earth, its creatures, and the spirits. Use Nature's gifts wisely. Respect her power. Fear her fury.
  • Absynthe
    Absynthe
    ✭✭
    Forss_Davidb16_ESO wrote: »
    ProsaicProse wrote: »
    One would think that shelling out the amount to purchase the game would be enough to convince them that really, they actually do want to play, so what's the deal with the (not actually free) 30 days free game time?

    Well, it is free, just that it has to be authorized before. It seems like people in the US has trouble with their banks and the pre-authorization.

    If pre-paid VISA isn't good enough, it's a problem with THEIR system. I don't just pay 60 bucks to try-before-I-buy, and I highly doubt anyone else is either... except gold sellers, but then, they are probably hijacking peoples accounts nefariously. :p

    Oh, and I'm Canadian, not American.
    Edited by Absynthe on April 6, 2014 12:05AM
    Leonine Tigeress
  • Daviiid_ESO
    Daviiid_ESO
    ✭✭✭
    Flametyn wrote: »
    Spartycuss wrote: »
    Flametyn wrote: »
    as i said i went into support, with a call this afternoon 5/6 hours ago and ii mentioned all this but they said that the moderator was messing up and what she/he said was not true, they hadn't any possibility to grant me access to the 30days without me temporarely paying at least 13$ with my card.
    Greedy part:
    1)79$=79€>79$+22%V.A.T.
    2)When you choose a subs model you can only choose the recurring model and the counter starts to run 29days 23 hours 59 mins 59 sec so you won't have to change it with the 30 days of prior ToS mention, and this mean that you will billed for another month even if you don't want it.

    Hang on are they seriously gonna charge us for another month we may not want?

    I'm not sure but as the ToS states this is actually how the system should work.
    Thou i didn't ask support. But support also told me i was going to be able to have access to my 30 days without any additional charge...

    No. I've told you before that it's there for other reasons, not to trick you. You wont be charged if you cancel before the renewal. Seems like support told you as well.
    jaschacasadiob16_ESO wrote: »
    Xryeth wrote: »
    contact support seems to just waste your time.
    Allow me to tell that Customer Care Agents are simply executing policies that are enforced by Producers + Marketing Dpt. They are exposed, on a dialy basis, to a very high dose of angry people and badwords.

    Even though you are disappointed or frustrated, always try to be as kind as you can. They certainly deserve it.

    I had a copy/paste message unrelated to my query. I've contacted someone else joking about it (a dwemer mech replied to me, not CC).

    If they waste our time it's just because they were told to.

    ^^

    That a "dwemer mech" is responding is simply something they do to keep the messages relatively positive and "entertaining", staying in some sort of rp-character. (unless you mean he responded in some weird language.)

    I remember support in WoW was the same, at least the ones I encountered RP'd a lot with the players during support. :smile:
    ProsaicProse wrote: »
    Forss_Davidb16_ESO wrote: »
    ProsaicProse wrote: »
    One would think that shelling out the amount to purchase the game would be enough to convince them that really, they actually do want to play, so what's the deal with the (not actually free) 30 days free game time?

    Well, it is free, just that it has to be authorized before. It seems like people in the US has trouble with their banks and the pre-authorization.

    If pre-paid VISA isn't good enough, it's a problem with THEIR system. I don't just pay 60 bucks to try-before-I-buy, and I highly doubt anyone else is either... except gold sellers, but then, they are probably hijacking peoples accounts nefariously. :p

    Oh, and I'm Canadian, not American.

    A pre-paid visa should work AFAIK, contact support. If you're canadian, you shouldn't have the same issue other people in here had with the authorization, unless it's the same for canada. From what I've seen it seems to be the US that's struggling atm.

    Oh, before contacting support, look up if pre-paid visas are counted as valid payment methods. Should be a support article or something similar around. However I think it should be.
    Edited by Daviiid_ESO on April 6, 2014 12:13AM
  • Absynthe
    Absynthe
    ✭✭
    Did that... so far, the support people for this game have not been particularly helpful in the email.
    Leonine Tigeress
  • Flametyn
    Flametyn
    ✭✭✭
    pre-paid visa didn't work for me either or my issue would be solved by now, they don't accept visa electron circuit
  • Daviiid_ESO
    Daviiid_ESO
    ✭✭✭
    ProsaicProse wrote: »
    Did that... so far, the support people for this game have not been particularly helpful in the email.

    Call them. It would probably help to clarify the problem further and to get an actual answer. I can imagine they have A LOT of tickets to attend to and many are probably easily just "assumed" that "oh, it's this problem again" and refer to a support article or so, due to stress. Remember to stay calm during your call and polite and it'll probably work out fine.
  • Gunner59
    Gunner59
    ✭✭
    zbcole wrote: »
    Someone dropped the ball the on Zen's part then with their merchant deal. Reserving an extensive amount of funds for an extended amount of time is not a reservation, it's a loan.

    And if they are like any other institution the deposit the money and collect interest for everyday they have it times that by a few hundred thousand and that is a lot of money to be made on their part.
  • BlessedBySanguine
    BlessedBySanguine
    ✭✭
    What got me was that the rep that emailed said I was buying a month and getting one free. I bought the game and a free month was part of that. Not a free month if I buy another month on top of it.
  • Daviiid_ESO
    Daviiid_ESO
    ✭✭✭
    Gunner59 wrote: »
    zbcole wrote: »
    Someone dropped the ball the on Zen's part then with their merchant deal. Reserving an extensive amount of funds for an extended amount of time is not a reservation, it's a loan.

    And if they are like any other institution the deposit the money and collect interest for everyday they have it times that by a few hundred thousand and that is a lot of money to be made on their part.

    If it's a regular authorization they don't even get the money in the first place. It's handled internally in the bank and the transaction should show up as "pending". They're only being held/locked by the bank, or reserved, if you will, for a purchase. In EU this seems to release as it should very quickly (couple of hours max, doesn't even show up at all for some people), whereas in the US it seems to take longer. A difference in banking systems probably.
    BlessedBySanguine wrote: »
    What got me was that the rep that emailed said I was buying a month and getting one free. I bought the game and a free month was part of that. Not a free month if I buy another month on top of it.

    There must've either been a communication issue, that he didn't understand your question properly (as mentioned before, they're probably very stressed at the moment.) Or that he wasn't really up to date or clear on what they're actually doing, i.e. misinformed himself.
    Edited by Daviiid_ESO on April 6, 2014 12:30AM
  • BlessedBySanguine
    BlessedBySanguine
    ✭✭
    Forss_Davidb16_ESO wrote: »
    Gunner59 wrote: »
    zbcole wrote: »
    Someone dropped the ball the on Zen's part then with their merchant deal. Reserving an extensive amount of funds for an extended amount of time is not a reservation, it's a loan.

    And if they are like any other institution the deposit the money and collect interest for everyday they have it times that by a few hundred thousand and that is a lot of money to be made on their part.

    If it's a regular authorization they don't even get the money in the first place. It's handled internally in the bank and the transaction should show up as "pending". They're only being held/locked by the bank, or reserved, if you will, for a purchase. In EU this seems to release as it should very quickly (couple of hours max, doesn't even show up at all for some people), whereas in the US it seems to take longer. A difference in banking systems probably.
    BlessedBySanguine wrote: »
    What got me was that the rep that emailed said I was buying a month and getting one free. I bought the game and a free month was part of that. Not a free month if I buy another month on top of it.

    There must've either been a communication issue, that he didn't understand your question properly (as mentioned before, they're probably very stressed at the moment.) Or that he wasn't really up to date or clear on what they're actually doing, i.e. misinformed himself.

    I posted the entire email earlier in the thread. I was inquiring on a work around for those who want to use prepaid time cards since they aren't out yet. They ignored my question on if it takes a couple days off my characters would disappear or not

  • Gunner59
    Gunner59
    ✭✭
    Forss_Davidb16_ESO wrote: »

    Your choice of a sub-type game surprises me a little bit, if your economic situation is really bad. If it could affect your personal life I'd suggest getting a refund, since a game messing up your entire economy simply is not worth it. Alternatively waiting for monday.

    I allot only so much money a month for games since I can't afford to do much else, I either buy things in-game for f2p's or I subscribe to a game. It was Wow for many years then got tired of it and did the f2p thing. I'm a huge fan of ES and saved to buy the IE expecting to play for thirty days before I needed to have additional funds available, which I will have at after the thirty days are up.
  • Katrisa
    Katrisa
    ✭✭✭
    Honestly this is pretty shameful. Cutting off folks from playing when they are not subscribed is horrible. They need to straighten this out ASAP.
  • Enteum
    Enteum
    ✭✭✭
    bjeardoeb14_ESO wrote: »
    Do you realize you could cause an overdraft in peoples accounts?

    Whose fault is that really? I don't think it's Zenimax's.

    Asira Avalis - Mage
  • Daviiid_ESO
    Daviiid_ESO
    ✭✭✭
    BlessedBySanguine wrote: »
    Forss_Davidb16_ESO wrote: »
    Gunner59 wrote: »
    zbcole wrote: »
    Someone dropped the ball the on Zen's part then with their merchant deal. Reserving an extensive amount of funds for an extended amount of time is not a reservation, it's a loan.

    And if they are like any other institution the deposit the money and collect interest for everyday they have it times that by a few hundred thousand and that is a lot of money to be made on their part.

    If it's a regular authorization they don't even get the money in the first place. It's handled internally in the bank and the transaction should show up as "pending". They're only being held/locked by the bank, or reserved, if you will, for a purchase. In EU this seems to release as it should very quickly (couple of hours max, doesn't even show up at all for some people), whereas in the US it seems to take longer. A difference in banking systems probably.
    BlessedBySanguine wrote: »
    What got me was that the rep that emailed said I was buying a month and getting one free. I bought the game and a free month was part of that. Not a free month if I buy another month on top of it.

    There must've either been a communication issue, that he didn't understand your question properly (as mentioned before, they're probably very stressed at the moment.) Or that he wasn't really up to date or clear on what they're actually doing, i.e. misinformed himself.

    I posted the entire email earlier in the thread. I was inquiring on a work around for those who want to use prepaid time cards since they aren't out yet. They ignored my question on if it takes a couple days off my characters would disappear or not

    Your characters will probably remain since your account would only be put into non-active mode, or "frozen".
    Gunner59 wrote: »
    Forss_Davidb16_ESO wrote: »

    Your choice of a sub-type game surprises me a little bit, if your economic situation is really bad. If it could affect your personal life I'd suggest getting a refund, since a game messing up your entire economy simply is not worth it. Alternatively waiting for monday.

    I allot only so much money a month for games since I can't afford to do much else, I either buy things in-game for f2p's or I subscribe to a game. It was Wow for many years then got tired of it and did the f2p thing. I'm a huge fan of ES and saved to buy the IE expecting to play for thirty days before I needed to have additional funds available, which I will have at after the thirty days are up.

    I understand, however my suggestion remains. (contact support, preferably by phone.)
    Katrisa wrote: »
    Honestly this is pretty shameful. Cutting off folks from playing when they are not subscribed is horrible. They need to straighten this out ASAP.

    You only need to authorize it, not actually pay anything. However the authorization puts the sub-amount on hold for a short period of time. The subscription can then be cancelled directly after.

    Edited by Daviiid_ESO on April 6, 2014 12:54AM
  • StevieKingslayer
    StevieKingslayer
    ✭✭✭✭✭
    Blu3d0gd3m0cr8ts wrote: »
    StevieKingslayer wrote: »
    Because of the lack of answers from Zenimax, I have informed all of my friends who were waiting to buy the game of this issue. None of them are interested in touching this game now, because they would be in the same boat as me, being screwed by exchange rates, which would send them into overdraft.

    They are more than happy to pay for the game and set up a sub when they fix this issue, but until they do - they will not be seeing any of my friend's money. Way to go Zenimax, 17 more subs lost :)

    LMFAO, im sure Zeni will now go out of business because you told your 5 friends haha.

    I never said they would Genius. :P
    I am demanding better customer service from Zenimax Studios.
    I am demanding better and more open communication between the devs & the playerbase.
    Majin Stevie || Iothane || Nymphetamine
    PVP || PVE
    Player since beta.
  • Nebthet78
    Nebthet78
    ✭✭✭✭✭
    ✭✭
    I would like to know what they are doing for people who want prepaid game time cards instead. I don't mind the fact that they want you to subscribe to a month in advance, my problem is that NO STORE in Canada has the cards and they are stating they won't have them until the 28th of the month. I can't have a credit card and refuse to use paypal due to issues with them in the past. I also will never use a prepaid CC either. The prepaid Game Time Cards should have been available for purchase at the beginning of last month. There is no excuse for that mess-up.
    Far too many characters to list any more.
  • Daviiid_ESO
    Daviiid_ESO
    ✭✭✭
    Nebthet78 wrote: »
    I would like to know what they are doing for people who want prepaid game time cards instead. I don't mind the fact that they want you to subscribe to a month in advance, my problem is that NO STORE in Canada has the cards and they are stating they won't have them until the 28th of the month. I can't have a credit card and refuse to use paypal due to issues with them in the past. I also will never use a prepaid CC either. The prepaid Game Time Cards should have been available for purchase at the beginning of last month. There is no excuse for that mess-up.

    Of course they should've been available, that's a big flaw. However to get your account authorized without owning a CC, use a friends or parents CC to authorize and you should be fine. Since it is a pre-authorization the money will only be reserved (pending) then released after a short period of time. It is stated that a valid payment method is required, but I agree that the game cards should've been available from day one.
  • StevieKingslayer
    StevieKingslayer
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    This is entirely Zenimax's fault, they are the ones who set up the system like this. There is no one else to blame.

    What alot of you FAIL TO NOTICE is that the gaming community is not solely made of Americans, so therefore - We have to pay exchange rate differences, which can be quite large. It is not my fault that I live in a different country, it's not my fault that CC's are not a common thing my country.

    People should not be stopped from using something, simply because of a current lack of funds at the moment, that doesnt make them poor. It just means the money is not there right now is all.

    I can go ahead and use my debit card, I have $15 sitting there, but since I have to pay euros, it will cost me $25 for a sub at the current exchange rate. I am fine with that when the time for subbing comes,but now is not the time for subbing, now is the time for checking out the game and then deciding about subbing. If I were to give them my details now, the bank would stick my card into overdraft. I left enough money over for gas and an expected $1.00 pre auth check, NOT the $25 it would actually cost me.

    It is the same principle as this: If you walk into a department store, and say "Hmm, I like those pants", then the salesman turns around and tells you that you have to supply your CC details before you try them on. You would not be okay with that would you? I know I would'nt.

    The way my card works, is that even if it's a 'pending/auth', the money still gets frozen, and the bank acts as though it is a full on transaction, which means I have to pay for extra charges because of that. And if they were to take the money, and give it back, that's fine, but what about the extra charges I incurred because it's sitting there pending? Am I going to be reimbursed for that? No. Of course not.

    I have experience with this crap through XBOXLIVE, and it is not fun, extremely time consuming and a very warped way of doing business. XBOX were kind enough to credit me though, and they also got back to me. Still not a useful word out of Zenimax.
    I am demanding better customer service from Zenimax Studios.
    I am demanding better and more open communication between the devs & the playerbase.
    Majin Stevie || Iothane || Nymphetamine
    PVP || PVE
    Player since beta.
  • R1ckyDaMan
    R1ckyDaMan
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    I just got an email finally from support after 3 attempts, I was trying to set a sub up through paypal but did not have the funds in the account.

    They apologized and applied a 3 day compensatory time card to my account to bypass the auth for now, so I have the 30 days and an extra 3.

    Thank you Zenimax for fixing this issue for me.
  • StevieKingslayer
    StevieKingslayer
    ✭✭✭✭✭
    R1ckyDaMan wrote: »
    I just got an email finally from support after 3 attempts, I was trying to set a sub up through paypal but did not have the funds in the account.

    They apologized and applied a 3 day compensatory time card to my account to bypass the auth for now, so I have the 30 days and an extra 3.

    Thank you Zenimax for fixing this issue for me.

    I'm glad some people are getting through and getting a happy ending :)
    I am demanding better customer service from Zenimax Studios.
    I am demanding better and more open communication between the devs & the playerbase.
    Majin Stevie || Iothane || Nymphetamine
    PVP || PVE
    Player since beta.
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