Bank Account Being Charged?

Seras

dysphorya wrote: »

Seras wrote: »

If you have no other options, Ebgames has prepaid cards for sale atm for $30 (according to their website, I'd check store availability before going to one).
Of course, that means you are forced to pay for an extra two months, just to try out your free 30 days... ;(

Hey Seras - can you paste a link here? I just went to the EBgames site and couldn't find anything in their search.

https://ebgames.com.au/pc-200355-The-Elder-Scrolls-Online-60-Day-Game-Time-Card-PC

DanteYoda

Thank you i had to setup another ticket, i messed up my own phone number ... i don't use it very often hopefully now they can call me, i did quote the first ticket number in my new one as well as explaining my issues.

I plan on getting my self one of those cards but i wont be able too till wed. so its still an issue.

azarkiowapub18_ESO

I was really looking forward to the 30 day trial, then making a decision after that whether to subscribe or not. This whole preauthorization thing is very presumptious and shady. If it was a $1 verification, fine, but forcing us to chose a subscription plan... wow. This has completely sucked any motivation from me to play the game. On principle, I cannot play this game.

Daviiid_ESO

azarkiowapub18_ESO wrote: »

I was really looking forward to the 30 day trial, then making a decision after that whether to subscribe or not. This whole preauthorization thing is very presumptious and shady. If it was a $1 verification, fine, but forcing us to chose a subscription plan... wow. This has completely sucked any motivation from me to play the game. On principle, I cannot play this game.

You just have to choose one to authorize, you can change it later or decide to get a game card once the free trial is up (or quit playing.) Remember to cancel the subscription after you've authorized and you'll be fine. I don't see Beth+Zeni as the kind of company that'd hit-and-run, especially not with a franchise this dear to the scene.

dysphorya

At a GameStop that I visited today, the clerk said they didn't even have a listing for the cards yet -- they weren't in the store or system inventory, so he had no idea when they would be getting them. He then added that he thought this was Zenimax's @#$^&y way of forcing everyone to use a credit card.

I've opened three tickets with support, trying to get an answer around whether we lose preorder entitlements if the codes aren't redeemed by the end of the grace period. With no game time card to use at the Subscription option stage, I can't get to the point where I can enter the Explorer's Pack code -- or complete regular game registration, for that matter (in other words, Zenimax doesn't technically know yet that my physical copy has been purchased and is pending redemption). As I mentioned earlier, my sincerest sympathies for all the folks who are still waiting for their preorder physical copies. People in the same boat as I'm in at least have their preorder physical copies with the preorder codes already printed and received.

I guess ESO gametime is over for me at 8:00 am EST tomorrow.

BooWitchkraft

I'm happy to see that people are being very noisy about this issue. Hopefully they will change their minds about this shady verification until Sunday, if they don't, well, I won't redeem my code.

Ojustaboo

Forss_Davidb16_ESO wrote: »

azarkiowapub18_ESO wrote: »

I was really looking forward to the 30 day trial, then making a decision after that whether to subscribe or not. This whole preauthorization thing is very presumptious and shady. If it was a $1 verification, fine, but forcing us to chose a subscription plan... wow. This has completely sucked any motivation from me to play the game. On principle, I cannot play this game.

You just have to choose one to authorize, you can change it later or decide to get a game card once the free trial is up (or quit playing.) Remember to cancel the subscription after you've authorized and you'll be fine. I don't see Beth+Zeni as the kind of company that'd hit-and-run, especially not with a franchise this dear to the scene.

While I hope and suspect it works as you described, my one reservation is that they say you have to give them 30 days notice to cancel and the second you take out any sub, your remaining game days drops to 29.

So even if you cancel they could still take the payment as it's impossible to give 30 days notice without reaching the point that next month's sub is due.

Normally I wouldn't bat an eyelid at such things and would presume common sense prevails and you could cancel straight away, but normally I would expect those playing with a game card to be able to use their 30 days included with the game, without having to buy a game card first, as they seem adamant you do have to buy one first, I'm not sure I'd trust them not to take out the money regardless of you cancelling due to the 30 day notice clause.

Discrimihate

I'm beyond disappointed and a little depressed with this... The fact I spent $80 and was promised 30 days of gametime and now not getting it until I let it authorize $15 more dollars? I don't like it, not one bit. Its left me with a bad taste in my mouth and I have no motivation to play at this point... I add money to my Paypal account when I buy stuff online, like I did when I purchased the game. It takes my bank 3 days to put the money into my Paypal... I don't want to wait that long before I get my free gametime and have $15 left in my Paypal for something I won't use. I have contacted support twice over the past 24 hours and they haven't resolved the issue... Just the same copy paste "you need to set up a subscription plan" ***. I have just about gotten to the point of requesting a refund, if I see I cannot login tomorrow and my tickets go unanswered I will be doing just that. I am a highly upset and disappointed customer... Just give me what I purchased please or I will be a former customer.

HypErKiZ

I'm so mad with this. I have 2 pending charges from this for some reason, which means $30 I no longer have till they clear it. Basically I can't go out and get food for the week because of this due to only having $6 available to me when I should have $36. HURRY UP!

jaschacasadiob16_ESO

I have been contacted by a very kind Customer Care agent, who'd certainly spend the weekend in a better way. She told me they will proceed with a refund.

I don't know who between Bethesda and ZeniMax decided the marketing strategy to enforce (I assume Bethesda, given the roles), but I am extremely disappointed with it. Now, I'm not even sure there's a proper communication channel between them, given they say opposed things!

I did not expect neither the game to be perfect, nor the cloud infrastructure to be godly configured at launch. But these shady marketing strategies simply horrified me.

You don't treat/trick (paying) users like this. You cuddle them!

Drako21393

Guys so I'm wondering I just purchased my ESO standered version why was I charged 59.99 twice? It shows on my ESO account as me only buying it once but on my bank it shows two charges for 59.99 wtf?

Elaithe

OK, so I have to TEMPORARILY pay $15 to get my FREE 30 days of gametime. Even if it's just temporary it's not OK. I'm lucky enough to have a great job that affords me luxuries like this but 3 years ago this would have been my grocery money.

I don't understand why you think this is OK and why you think your solution is good enough. If it's denied you will let people in? How about the people who have $15 but can't afford to temporarily give it to you for 3-5 business days? Some banks hold pre-auth for a month.

This is shady at best and completely unnecessary. And don't give me some BS about how it's the bank or anything like that. We are not new to this, we know that every other MMO has never done anything like this. At most the pre-auth has been $1 , at minimum NOTHING. You do not need me to choose a sub or even put in a credit card to give me the free 30 days I PURCHASED by buying the box. 30 days is included but you want us to pay to get it, sure.

ZoS is going to be the next EA, most hated company in the US.

Daviiid_ESO

Drako21393 wrote: »

Guys so I'm wondering I just purchased my ESO standered version why was I charged 59.99 twice? It shows on my ESO account as me only buying it once but on my bank it shows two charges for 59.99 wtf?

Not related to the thread, contact support.

Ojustaboo wrote: »

Forss_Davidb16_ESO wrote: »

azarkiowapub18_ESO wrote: »

I was really looking forward to the 30 day trial, then making a decision after that whether to subscribe or not. This whole preauthorization thing is very presumptious and shady. If it was a $1 verification, fine, but forcing us to chose a subscription plan... wow. This has completely sucked any motivation from me to play the game. On principle, I cannot play this game.

You just have to choose one to authorize, you can change it later or decide to get a game card once the free trial is up (or quit playing.) Remember to cancel the subscription after you've authorized and you'll be fine. I don't see Beth+Zeni as the kind of company that'd hit-and-run, especially not with a franchise this dear to the scene.

While I hope and suspect it works as you described, my one reservation is that they say you have to give them 30 days notice to cancel and the second you take out any sub, your remaining game days drops to 29.

So even if you cancel they could still take the payment as it's impossible to give 30 days notice without reaching the point that next month's sub is due.

Normally I wouldn't bat an eyelid at such things and would presume common sense prevails and you could cancel straight away, but normally I would expect those playing with a game card to be able to use their 30 days included with the game, without having to buy a game card first, as they seem adamant you do have to buy one first, I'm not sure I'd trust them not to take out the money regardless of you cancelling due to the 30 day notice clause.

Since the subscription hasn't even begun during authorization (due to the 30 free days being seperate from that) it doesn't matter that they say in the ToS, since you'll be 30 days ahead of that.

And as previously mentioned in the thread, the things in ToS is there to protect the company, and if you look in pretty much ANY ToS, you'll find things you don't like. Steam, Origin, WoW, among others have the right to shut their service down, or terminate your account, without reason, at any given time. It doesn't mean that they'll do it. It's there for legal reasons.

No company in a dear franchise like this would do a hit-and-run and ruin their user-base. Won't happen.

Daviiid_ESO

Elaithe wrote: »

OK, so I have to TEMPORARILY pay $15 to get my FREE 30 days of gametime. Even if it's just temporary it's not OK. I'm lucky enough to have a great job that affords me luxuries like this but 3 years ago this would have been my grocery money.

I don't understand why you think this is OK and why you think your solution is good enough. If it's denied you will let people in? How about the people who have $15 but can't afford to temporarily give it to you for 3-5 business days? Some banks hold pre-auth for a month.

This is shady at best and completely unnecessary. And don't give me some BS about how it's the bank or anything like that. We are not new to this, we know that every other MMO has never done anything like this. At most the pre-auth has been $1 , at minimum NOTHING. You do not need me to choose a sub or even put in a credit card to give me the free 30 days I PURCHASED by buying the box. 30 days is included but you want us to pay to get it, sure.

ZoS is going to be the next EA, most hated company in the US.

A lot of MMO's have done this, but not with the full amount in the authorization. Yes, even WoW all the way back to Meridian 59 afaik. You're technically not paying to get the days, you just need to authorize, since the money is simply pending for a short period of time.

Elaithe

Forss_Davidb16_ESO wrote: »

Elaithe wrote: »

OK, so I have to TEMPORARILY pay $15 to get my FREE 30 days of gametime. Even if it's just temporary it's not OK. I'm lucky enough to have a great job that affords me luxuries like this but 3 years ago this would have been my grocery money.

I don't understand why you think this is OK and why you think your solution is good enough. If it's denied you will let people in? How about the people who have $15 but can't afford to temporarily give it to you for 3-5 business days? Some banks hold pre-auth for a month.

This is shady at best and completely unnecessary. And don't give me some BS about how it's the bank or anything like that. We are not new to this, we know that every other MMO has never done anything like this. At most the pre-auth has been $1 , at minimum NOTHING. You do not need me to choose a sub or even put in a credit card to give me the free 30 days I PURCHASED by buying the box. 30 days is included but you want us to pay to get it, sure.

ZoS is going to be the next EA, most hated company in the US.

A lot of MMO's have done this, but not with the full amount in the authorization. Yes, even WoW all the way back to Meridian 59 afaik. You're technically not paying to get the days, you just need to authorize, since the money is simply pending for a short period of time.

I mentioned $1.00 which is what WoW currently does. No company has ever charged the full amount for a pre-authorization. WoW charging an ACCEPTABLE dollar is not an excuse for ZoS to charge the entire amount. There is no scenario where this is an OK thing for them to do.

Daviiid_ESO

Elaithe wrote: »

Forss_Davidb16_ESO wrote: »

Elaithe wrote: »

OK, so I have to TEMPORARILY pay $15 to get my FREE 30 days of gametime. Even if it's just temporary it's not OK. I'm lucky enough to have a great job that affords me luxuries like this but 3 years ago this would have been my grocery money.

I don't understand why you think this is OK and why you think your solution is good enough. If it's denied you will let people in? How about the people who have $15 but can't afford to temporarily give it to you for 3-5 business days? Some banks hold pre-auth for a month.

This is shady at best and completely unnecessary. And don't give me some BS about how it's the bank or anything like that. We are not new to this, we know that every other MMO has never done anything like this. At most the pre-auth has been $1 , at minimum NOTHING. You do not need me to choose a sub or even put in a credit card to give me the free 30 days I PURCHASED by buying the box. 30 days is included but you want us to pay to get it, sure.

ZoS is going to be the next EA, most hated company in the US.

A lot of MMO's have done this, but not with the full amount in the authorization. Yes, even WoW all the way back to Meridian 59 afaik. You're technically not paying to get the days, you just need to authorize, since the money is simply pending for a short period of time.

You should try reading. I mentioned $1.00 which is what WoW currently does. No company has ever charged the full amount for a pre-authorization. WoW charging an ACCEPTABLE dollar is not an excuse for ZoS to charge the entire amount. There is no scenario where this is an OK thing for them to do.

No need to be rude, and calm down. You stated that you had to pay to get the free month, which is false, since it's an authorization.

Of course the authorization for the full amount is a problem for some people. It is probably related to different banking systems, seeing as almost all of the affected by this issue are people from the US. In EU it seems to go through almost instantly for most people, myself included.

There are also different aspects to this that have been discussed further back in the thread, so feel free to backtrack if you'd want to bring more points up (seeing as they've probably already have been brought up 13 or so times.)

From my perspective it just seems like a glitch, that it becomes like this because of the system wanting to authorize a normal subscription without the free month (resulting in an authorization of the full amount, which stops at that stage, no payment goes through.) So in short it just has to be optimized. It's possible it's just something they overlooked, and are working to get fixed as soon as they can get all the responsible people gathered. Which is probably monday. In the meantime they're helping people having trouble with billing in customer support.


(going to sleep now, so if you're posting/quoting something with the expectation that I'm going to answer in the next 10 hours, don't keep your hopes up.)

Elaithe

Forss_Davidb16_ESO wrote: »

Elaithe wrote: »

Forss_Davidb16_ESO wrote: »

Elaithe wrote: »

OK, so I have to TEMPORARILY pay $15 to get my FREE 30 days of gametime. Even if it's just temporary it's not OK. I'm lucky enough to have a great job that affords me luxuries like this but 3 years ago this would have been my grocery money.

I don't understand why you think this is OK and why you think your solution is good enough. If it's denied you will let people in? How about the people who have $15 but can't afford to temporarily give it to you for 3-5 business days? Some banks hold pre-auth for a month.

This is shady at best and completely unnecessary. And don't give me some BS about how it's the bank or anything like that. We are not new to this, we know that every other MMO has never done anything like this. At most the pre-auth has been $1 , at minimum NOTHING. You do not need me to choose a sub or even put in a credit card to give me the free 30 days I PURCHASED by buying the box. 30 days is included but you want us to pay to get it, sure.

ZoS is going to be the next EA, most hated company in the US.

A lot of MMO's have done this, but not with the full amount in the authorization. Yes, even WoW all the way back to Meridian 59 afaik. You're technically not paying to get the days, you just need to authorize, since the money is simply pending for a short period of time.

You should try reading. I mentioned $1.00 which is what WoW currently does. No company has ever charged the full amount for a pre-authorization. WoW charging an ACCEPTABLE dollar is not an excuse for ZoS to charge the entire amount. There is no scenario where this is an OK thing for them to do.

No need to be rude, and calm down. You stated that you had to pay to get the free month, which is false, since it's an authorization.

Of course the authorization for the full amount is a problem for some people. It is probably related to different banking systems, seeing as almost all of the affected by this issue are people from the US. In EU it seems to go through almost instantly for most people, myself included.

There are also different aspects to this that have been discussed further back in the thread, so feel free to backtrack if you'd want to bring more points up (seeing as they've probably already have been brought up 13 or so times.)

From my perspective it just seems like a glitch, that it becomes like this because of the system wanting to authorize a normal subscription without the free month (resulting in an authorization of the full amount, which stops at that stage, no payment goes through.) So in short it just has to be optimized. It's possible it's just something they overlooked, and are working to get fixed as soon as they can get all the responsible people gathered. Which is probably monday. In the meantime they're helping people having trouble with billing in customer support.

Except for it's not a glitch, it's a decision ZoS made. A pre-authorization on a debit card literally takes the cash out of your account and than later puts it back in. Generally, in the US, this takes 3-5 business days and in extreme cases up to a month.

No MMO in the past, again, has done the FULL amount and has generally done $1.00 or less. I can go buy the WoW Battle Chest right now and play without entering in ANYTHING, but if I do choose to enter in something it ends up being $1.00.

Taking my money, for any reason, even if it's going to be put back into my account is charging me for goods that have already been paid for. If you think that people are not paying for this than I don't know what to tell you. Any time I have to spend money to do something I am PAYING for it, even if it's just temporary.

A lot of people, even when they have it, cannot afford to spend $15 to get their, already paid for in the box price, included 30 days of game time. It is a shady business practice to force people to set up a subscription in order to access that 30 days and on top of it force people to prove they can afford the subscription as well through literally paying the $15 charge ahead of time, even if it is given back to them in 3-5 business days (or a month).

When companies are being predatory there is no reason for consumer's to "calm down".

Once again, there is no situation where ZoS comes out in the right on this one. They either change their practices quickly or gain a reputation. EA comes to mind.

_chase_

Forss_Davidb16_ESO wrote: »

...

Nice job missing the point again. We already paid to have our 30 days of game time. There's no reason whatsoever to require any kind of subscription or CC authorization from a customer who already paid for the service being provided. Can you understand this? We paid already.

The fact that they do this means that either they don't respect me, my time and my business, or they're just plain dumb. Neither instills any trust. That's the point. That they charge for the full amount instead of $1, didn't disseminate game cards in advance, charge multiple times, state in their ToS they'll charge you unless you cancel 30 days prior, etc. — those are additional insults.

mmoDust

So here is the sucky part that I had happen to me on this.

I had enough in the bank to cover the full "Authorization" (which shouldn't have been needed but whatever) but I put in the wrong zip code. They "Authorized" my card for the full amount but declined me based on the wrong zip since I failed AVS.

Now I don't have enough left to cover another authorization since they are already holding my first one which was declined due to bad zip.

So yeah now I can't play even after planning to have them hold my money for a few days since they auth on a full amount AND it holds it even on a decline.

YAY!

CaptainFishSticks

I activated my free 30 days and wasn't charged a cent for authorization, even though it was through PayPal.

Perhaps it varies between banks?

Daviiid_ESO

Elaithe wrote: »

Forss_Davidb16_ESO wrote: »

Elaithe wrote: »

Forss_Davidb16_ESO wrote: »

Elaithe wrote: »

OK, so I have to TEMPORARILY pay $15 to get my FREE 30 days of gametime. Even if it's just temporary it's not OK. I'm lucky enough to have a great job that affords me luxuries like this but 3 years ago this would have been my grocery money.

I don't understand why you think this is OK and why you think your solution is good enough. If it's denied you will let people in? How about the people who have $15 but can't afford to temporarily give it to you for 3-5 business days? Some banks hold pre-auth for a month.

This is shady at best and completely unnecessary. And don't give me some BS about how it's the bank or anything like that. We are not new to this, we know that every other MMO has never done anything like this. At most the pre-auth has been $1 , at minimum NOTHING. You do not need me to choose a sub or even put in a credit card to give me the free 30 days I PURCHASED by buying the box. 30 days is included but you want us to pay to get it, sure.

ZoS is going to be the next EA, most hated company in the US.

A lot of MMO's have done this, but not with the full amount in the authorization. Yes, even WoW all the way back to Meridian 59 afaik. You're technically not paying to get the days, you just need to authorize, since the money is simply pending for a short period of time.

You should try reading. I mentioned $1.00 which is what WoW currently does. No company has ever charged the full amount for a pre-authorization. WoW charging an ACCEPTABLE dollar is not an excuse for ZoS to charge the entire amount. There is no scenario where this is an OK thing for them to do.

No need to be rude, and calm down. You stated that you had to pay to get the free month, which is false, since it's an authorization.

Of course the authorization for the full amount is a problem for some people. It is probably related to different banking systems, seeing as almost all of the affected by this issue are people from the US. In EU it seems to go through almost instantly for most people, myself included.

There are also different aspects to this that have been discussed further back in the thread, so feel free to backtrack if you'd want to bring more points up (seeing as they've probably already have been brought up 13 or so times.)

From my perspective it just seems like a glitch, that it becomes like this because of the system wanting to authorize a normal subscription without the free month (resulting in an authorization of the full amount, which stops at that stage, no payment goes through.) So in short it just has to be optimized. It's possible it's just something they overlooked, and are working to get fixed as soon as they can get all the responsible people gathered. Which is probably monday. In the meantime they're helping people having trouble with billing in customer support.

Except for it's not a glitch, it's a decision ZoS made. A pre-authorization on a debit card literally takes the cash out of your account and than later puts it back in. Generally, in the US, this takes 3-5 business days and in extreme cases up to a month.

No MMO in the past, again, has done the FULL amount and has generally done $1.00 or less. I can go buy the WoW Battle Chest right now and play without entering in ANYTHING, but if I do choose to enter in something it ends up being $1.00.

Taking my money, for any reason, even if it's going to be put back into my account is charging me for goods that have already been paid for. If you think that people are not paying for this than you are crazy. Any time I have to spend money to do something I am PAYING for it, even if it's just temporary.

A lot of people, even when they have it, cannot afford to spend $15 to get their, already paid for in the box price, included 30 days of game time. It is a shady business practice to force people to set up a subscription in order to access that 30 days and on top of it force people to prove they can afford the subscription as well through literally paying the $15 charge ahead of time, even if it is given back to them in 3-5 business days (or a month).

If I seem rude to you it's because I do not enjoy it when people try to insinuate that I don't know certain things even though I clearly pointed them out in my post. Your mightier than thou fanboisim is annoying. I am just being direct, some would call it rude.

Once again, there is no situation where ZoS comes out in the right on this one. They either change their practices quickly or gain a reputation. EA comes to mind.

The authorization was not a glitch, no. But it's there for legal reasons, and the full amount thing is stupid, yes. That is what I think they didn't expect(i.e. the full amount was unexpected, the authorization was not), since they gain nothing from it either.

Yes, you can play WoW without entering anything now, since the merge to b.net, but a couple of years ago, and with several other subscription services you couldn't/can't use your free time-period without entering your CC information. (i.e. even WoW did this back in the day.)

If they cannot afford it, they can contact support until this gets fixed. You should try reading the first post of the thread. People with billing issues are redirected to support.

fanboyism, really? I'm here to keep a civil discussion like everyone else, there's no need to bash on people who are actually trying to keep it civil. If you really don't like the way things are right now, I suggest you call them for a refund.

That a pre-auth in the US takes that long is just insane though, since they're done when you use your card for pretty much anything. That'd leave you paying double for everything you buy for "up to a month". As I mentioned though, they're probably working to get this sorted, and hopefully it'll clear up ASAP and return to a regular authorization level, or get removed fully for the included month.

Now, if you read the end of my last post that I edited in right before I saw the post I just quoted, that applies now, gnight.

Elaithe

Forss_Davidb16_ESO wrote: »

Elaithe wrote: »

Forss_Davidb16_ESO wrote: »

Elaithe wrote: »

Forss_Davidb16_ESO wrote: »

Elaithe wrote: »

OK, so I have to TEMPORARILY pay $15 to get my FREE 30 days of gametime. Even if it's just temporary it's not OK. I'm lucky enough to have a great job that affords me luxuries like this but 3 years ago this would have been my grocery money.

I don't understand why you think this is OK and why you think your solution is good enough. If it's denied you will let people in? How about the people who have $15 but can't afford to temporarily give it to you for 3-5 business days? Some banks hold pre-auth for a month.

This is shady at best and completely unnecessary. And don't give me some BS about how it's the bank or anything like that. We are not new to this, we know that every other MMO has never done anything like this. At most the pre-auth has been $1 , at minimum NOTHING. You do not need me to choose a sub or even put in a credit card to give me the free 30 days I PURCHASED by buying the box. 30 days is included but you want us to pay to get it, sure.

ZoS is going to be the next EA, most hated company in the US.

A lot of MMO's have done this, but not with the full amount in the authorization. Yes, even WoW all the way back to Meridian 59 afaik. You're technically not paying to get the days, you just need to authorize, since the money is simply pending for a short period of time.

You should try reading. I mentioned $1.00 which is what WoW currently does. No company has ever charged the full amount for a pre-authorization. WoW charging an ACCEPTABLE dollar is not an excuse for ZoS to charge the entire amount. There is no scenario where this is an OK thing for them to do.

No need to be rude, and calm down. You stated that you had to pay to get the free month, which is false, since it's an authorization.

Of course the authorization for the full amount is a problem for some people. It is probably related to different banking systems, seeing as almost all of the affected by this issue are people from the US. In EU it seems to go through almost instantly for most people, myself included.

There are also different aspects to this that have been discussed further back in the thread, so feel free to backtrack if you'd want to bring more points up (seeing as they've probably already have been brought up 13 or so times.)

From my perspective it just seems like a glitch, that it becomes like this because of the system wanting to authorize a normal subscription without the free month (resulting in an authorization of the full amount, which stops at that stage, no payment goes through.) So in short it just has to be optimized. It's possible it's just something they overlooked, and are working to get fixed as soon as they can get all the responsible people gathered. Which is probably monday. In the meantime they're helping people having trouble with billing in customer support.

Except for it's not a glitch, it's a decision ZoS made. A pre-authorization on a debit card literally takes the cash out of your account and than later puts it back in. Generally, in the US, this takes 3-5 business days and in extreme cases up to a month.

No MMO in the past, again, has done the FULL amount and has generally done $1.00 or less. I can go buy the WoW Battle Chest right now and play without entering in ANYTHING, but if I do choose to enter in something it ends up being $1.00.

Taking my money, for any reason, even if it's going to be put back into my account is charging me for goods that have already been paid for. If you think that people are not paying for this than you are crazy. Any time I have to spend money to do something I am PAYING for it, even if it's just temporary.

A lot of people, even when they have it, cannot afford to spend $15 to get their, already paid for in the box price, included 30 days of game time. It is a shady business practice to force people to set up a subscription in order to access that 30 days and on top of it force people to prove they can afford the subscription as well through literally paying the $15 charge ahead of time, even if it is given back to them in 3-5 business days (or a month).

If I seem rude to you it's because I do not enjoy it when people try to insinuate that I don't know certain things even though I clearly pointed them out in my post. Your mightier than thou fanboisim is annoying. I am just being direct, some would call it rude.

Once again, there is no situation where ZoS comes out in the right on this one. They either change their practices quickly or gain a reputation. EA comes to mind.

The authorization was not a glitch, no. But it's there for legal reasons, and the full amount thing is stupid, yes. That is what I think they didn't expect(i.e. the full amount was unexpected, the authorization was not), since they gain nothing from it either.

Yes, you can play WoW without entering anything now, since the merge to b.net, but a couple of years ago, and with several other subscription services you couldn't/can't use your free time-period without entering your CC information. (i.e. even WoW did this back in the day.)

If they cannot afford it, they can contact support until this gets fixed. You should try reading the first post of the thread. People with billing issues are redirected to support.

fanboyism, really? I'm here to keep a civil discussion like everyone else, there's no need to bash on people who are actually trying to keep it civil. If you really don't like the way things are right now, I suggest you call them for a refund.

That a pre-auth in the US takes that long is just insane though, since they're done when you use your card for pretty much anything. That'd leave you paying double for everything you buy for "up to a month". As I mentioned though, they're probably working to get this sorted, and hopefully it'll clear up ASAP and return to a regular authorization level, or get removed fully for the included month.

Now, if you read the end of my last post that I edited in right before I saw the post I just quoted, that applies now, gnight.

There is no legal reason to force people to set up a subscription OR to pre authorize a card.

Once again, no one would be up in arms about the standard $1 pre-authorization. Even WoW, once again, back in the day, only charged $1.

ZoS chose to do the entire amount for pre-authorization, not the banks. There is no glitch and there was no surprise.

Because you have not read my first post I will repeat that the "solution" ZoS is offering does not help many people at all. Having to first TRY to charge your card and have it fail and only THAN will ZoS help you is not a solution. Not being able to afford it yet still having the $15 in their bank accounts is most people's problem. If they don't try to charge the $15 first and have it fail ZoS will not help them. This is not a solution.

Have a good night.

justicedudleyb14_ESO

This is what I got from a support ticket that I sent it:

In regard to your 30 days in game time, unfortunately the way the payment system works the card in which you decide to use to debit further payments from needs to be in credit of minimal 20 dollars I believe, the money is temporarily deducted but replaced within the next 5 - 10 minutes.
It is a security check to ensure the card is valid. I know this can be a pain but it's something that unfortunately is out of our hands.

Daviiid_ESO

_chase_ wrote: »

Forss_Davidb16_ESO wrote: »

...

Nice job missing the point again. We already paid to have our 30 days of game time. There's no reason whatsoever to require any kind of subscription or CC authorization from a customer who already paid for the service being provided. Can you understand this? We paid already.

The fact that they do this means that either they don't respect me, my time and my business, or they're just plain dumb. Neither instills any trust. That's the point. That they charge for the full amount instead of $1, didn't disseminate game cards in advance, charge multiple times, state in their ToS they'll charge you unless you cancel 30 days prior, etc. — those are additional insults.

What you seem to be missing is that I'm pretty much agreeing with you. I also find it ridiculous that the authorization is needed, but my guess is that it's rooted in legal reasons, and to see that the card is valid as stated a post or so above this(which shouldn't be the full amount.) That the gamecards were not out on day 1 was indeed a bad call. What is stated in their ToS is what they CAN do not what they WILL do. Steam for example states in their tos that they can shut down the service anytime, and WoW states in their ToS that they can terminate your account without any reason, at any time, with no refund. Do you read that as "We will terminate your account .........." as well?

I do agree though that this is a bit of a mess, and hopefully it will be sorted as soon as possible, so people in the US can enjoy the game efficiently as well.

Tiitus

Think what you will about me, but there is something to be said about the shadiness of all this.

I've made the decision to boycott this. They have a few days to figure this out then refund.. i had fun in the 5 day early access, love the game to death but wats going on in the shadows is diluting my enjoyment of the game.

Never felt this way about a video game release before.

Xenos_XV

I am totally thrown off by this. I thought the deal was I payed for the game, they gave me 30 days of free game time, then when my 30 days were over i would have to start paying. I've got no problem with this, but that's not the case. Apparently, I have to pay for 30 days, even thought I'm supposed to have 30 days free already. This is transgression!

Laplace

First a bug that refused to allow people to play during Early Game Access after buying the game costing them gametime that they paid for, then bugs costing players their pre-order entitlements, and now this, which is borderline false advertising. I suffered from two of the above. That's two strikes. Strike three results in me demanding a refund.

ZoS, this is by far the most disastrous launch I have ever seen. Star Wars: The Old Republic had a better launch than this. It's run by BioWare, which is owned by Electronic Arts.

Let that sink in a moment.

BooWitchkraft

33 pages and going. ZOS remains silent for most of the time and doesn't review its position...

Alhazar

What should I do if my credit card is not valid? I don't have visa, master etc., my cc is different. The only way for me to pay is purchasing a timecard, and my local store sells only 60 days subscription. But I want to make sure if TESO is worth it first - 30 prepaid days of playing complete game version (not bugged and crashing beta) would be enough for this.

Psychic_Kitty

I wonder if a lot of people contact their financial institutions and say they want to reverse the charges due to possible fraud....if that might be a bad thing for zenimax.

I know it will result in an automatic audit and review of their accounts if they get more then I think its 100 of these. FDIC rules are pretty harsh in this respect.