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https://forums.elderscrollsonline.com/en/discussion/668861
• PC/Mac: No maintenance – November 18
• ESO Store and Account System for maintenance – November 19, 9:00AM EST (14:00 UTC) - 6:00PM EST (23:00 UTC)
• PlayStation®: EU megaserver for maintenance – November 19, 23:00 UTC (6:00PM EST) - November 20, 17:00 UTC (12:00PM EST)
https://forums.elderscrollsonline.com/en/discussion/668861
Bank Account Being Charged?
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Flametyn✭✭✭yeah me too, than the following answer was by someone else...Edited by Flametyn on April 6, 2014 7:30AM0 -
Aenima_pt✭✭✭How about the people that just want to play for the 30 days included in the full priced game?
Are they not welcome to play the game they already purchased?
Do they all have to go to costumer support just to be able to "activate" the 30 days?
Zenimax made a great job and i want to congratulate the Zenimax team for developing an amazing and very polished MMORPG, with one or other flaw here and there but for a MMORPG launch it sure was a job very well done.
Now this pre charging stuff is just out of this world. I mean EVERETHING about the way things are being done ARE WRONG!
Sad thing is that after today many ppl will not be able to login on the game they already bought because of this mess.
Edited by Aenima_pt on April 6, 2014 7:41AM2 -
StevieKingslayer✭✭✭✭✭Forss_Davidb16_ESO wrote: »StevieKingslayer wrote: »This is entirely Zenimax's fault, they are the ones who set up the system like this. There is no one else to blame.
What alot of you FAIL TO NOTICE is that the gaming community is not solely made of Americans, so therefore - We have to pay exchange rate differences, which can be quite large. It is not my fault that I live in a different country, it's not my fault that CC's are not a common thing my country.
People should not be stopped from using something, simply because of a current lack of funds at the moment, that doesnt make them poor. It just means the money is not there right now is all.
I can go ahead and use my debit card, I have $15 sitting there, but since I have to pay euros, it will cost me $25 for a sub at the current exchange rate. I am fine with that when the time for subbing comes,but now is not the time for subbing, now is the time for checking out the game and then deciding about subbing. If I were to give them my details now, the bank would stick my card into overdraft. I left enough money over for gas and an expected $1.00 pre auth check, NOT the $25 it would actually cost me.
It is the same principle as this: If you walk into a department store, and say "Hmm, I like those pants", then the salesman turns around and tells you that you have to supply your CC details before you try them on. You would not be okay with that would you? I know I would'nt.
The way my card works, is that even if it's a 'pending/auth', the money still gets frozen, and the bank acts as though it is a full on transaction, which means I have to pay for extra charges because of that. And if they were to take the money, and give it back, that's fine, but what about the extra charges I incurred because it's sitting there pending? Am I going to be reimbursed for that? No. Of course not.
I have experience with this crap through XBOXLIVE, and it is not fun, extremely time consuming and a very warped way of doing business. XBOX were kind enough to credit me though, and they also got back to me. Still not a useful word out of Zenimax.
From my experience and several others here, the authorization for EU is very quick. It's in the US it seems to hold longer than usual. Also I'm pretty sure 15 euro isn't 25 dollars, but aside from that- Your pant metaphor... You got the authorization bit a little early there, since I actually got into a situation where the authorization locked when buying pants once.
When you use your card in a retailer (pants for example), you use your card, it authorizes the same way (puts a lock on set amount) then as soon as the authorization is done, transfers the amount. What happened to me was that the authorization held a couple of days too long(this is usually so quick you dont notice it), so I was down double the amount(half reserved, half gone.) Gotta admit I was pretty pissed off, but it was a bank issue, and it seems people from the US are the ones most prominent with this problem in this case. I've only had it happen 3-4 times in my lifetime where I've noticed it.
So if you live in the EU you should be fine.
However, if you dont want it to overdraft in case of it actually pulling the money, disable overdrafting in your online banking system, then contact support and say that the funds weren't sufficient. This is probably the best option if you've had a problem like this in the past. I'm sure they're willing to do their best to help you if you stay calm and polite.
I don't live in the EU, thats the problem. I live in NZ, but it's telling that I can only pay for it in Euros. I cannot disable over draft systems on my banking, I am on a special account for emergencies, so incase I do need the money, I can stick myself into overdraft and pay it back later.
I am being calm and polite. I am not even that pissed about it, I am just annoyed at how this is all turning out, and the community doesnt seem to be getting many solid answers.I am demanding better customer service from Zenimax Studios.
I am demanding better and more open communication between the devs & the playerbase.Majin Stevie || Iothane || NymphetaminePVP || PVEPlayer since beta.0 -
deef85b16_ESO✭✭✭Just got confirmation from a friend of mine which tried a prepaid CC, as it was stated they should work also, but it DOESN'T
I repeat, prepaid/prefilled CC is NOT ACCEPTED2 -
Gunner59✭✭Ok I was able to get some funds in my bank and went to do the subscription thing and low and behold they already had my CC info from the preorder I bought. The CC had already been verified so why on earth should it be verified again, tying up my funds? I mean they did say you had to subscribe to verify the account is valid, right?
Makes no sense at all. They way I see it they are forcing you to buy 2 months regardless, either you buy a two month game card (which you cant get yet!) or you subscribe and can't unsubscribe because the thirty day limit is passed as soon as you are approved.
Either way they get their initial two months from everyone but at the cost of alienating a lot of customers.0 -
dhallbergb16_ESOSoul Shrivenyeah.. you pulled cash from my account and now please for the love of all that is holy.. pay me the *** back.. its not an auth. charge.!1
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Valwardon✭✭
It is not 100 it is no set number really. It s a percent of all transaction. If they have a high refund/fraud rate then yes there Payment processor will boot them and it does not matter who they are it is for there legal protection. This is the same across the board. All payment processors are the same in that respect.Psychic_Kitty wrote: »I wonder if a lot of people contact their financial institutions and say they want to reverse the charges due to possible fraud....if that might be a bad thing for zenimax.
I know it will result in an automatic audit and review of their accounts if they get more then I think its 100 of these. FDIC rules are pretty harsh in this respect.
They can only be booted by so many payment processors before they are essentially blackballed and are forced to take on a new name - be bough out - or close shop.
Edited by Valwardon on April 6, 2014 8:28AM0 -
ShiBu✭✭✭Forss_Davidb16_ESO wrote: »
You only need to authorize it, not actually pay anything. However the authorization puts the sub-amount on hold for a short period of time. The subscription can then be cancelled directly after.
that´s true aslong you use some few options... like paypal / creditcard ( not all creditcards are accepted ) or your bankaccount ( which takes few days, aslong in my country ).
with the other options.. you have to buy more gametime.
maybe those ppl just should contact the support and work something out... i mean atleast they see the problem and they try somehow to fix it.
a little faith is restored still i don´t think it was clever and i do understand the players who were uptset about it.
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Woenprom✭✭✭This game have generated so much hate around itself...
All those comments on youtube and popular mmo-news sites, remember the reaction when information about game's price and sudscription cost was announced few months ago?
Plus "imperial race is behind a paywall" story.
And now this.
ZOS, you are really know how to scare potential customers." Multiplayer? M'aiq does not know this word. You wish others to help you in your quest? Coward! "2 -
Moon449✭✭✭I'm not subbing till we have some real confirmation of what's going on here. Not only is the full amount for authorization a bad idea, the terms of use state that you must cancel your sub atleast thrity days prior to it expiring or you will be charged for the month after:
If You have subscribed for an automatic subscription renewal, You agree that Bethesda may continue charging You on an automatic recurring basis for Your current subscription preferences unless You cancel Your subscription at least thirty (30) days prior to the expiration of the subscription.
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deef85b16_ESO✭✭✭I'm already trying to get the word out to different websites, some state we are the vocal minority lol but this is the biggest growing thread in this section of the forum, I wouldn't call it that minor imho..
Furthermore I'm decently active on their FB-page to answer people's question related to this subject and redirect them to this thread.
If ZoS don't act I will for sure.
Edited by deef85b16_ESO on April 6, 2014 9:40AM1 -
those who say WOW did this to are wrong, back in Vanilla at release there was no charge at all, you just put in your codes and played for your 30 days and then you payed, I know this for a fact cause my card didnt even work for wow until few months later lol, had to buy a game time card, what i did after my 30 days where out.2
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DanteYoda✭✭✭✭✭
✭✭Well its been about 7 hours waiting on a support call and nothing, the website said it would be in an hour, 7 hours later...1 -
Well its been about 7 hours waiting on a support call and nothing, the website said it would be in an hour, 7 hours later...
I did get an answer that they sent my ticket to the right person who should extend my grace period so I can pay lil later, but nothing after that and as it looks like from others here, I wont keep my hopes up, that they actualy do it.
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Whikke✭Can anyone tell me how to setup a non-recurring payment method, so I can continue my game after a few months, when I have time for it ?0
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DanteYoda✭✭✭✭✭
✭✭Its seems they emailed me instead, well i hope they get my response, i just replied.0 -
I understand why there was a charge, but not why it's the full amount. I guess I'm just grateful I didn't opt for the multi-month sub. Hopefully in the future things of this nature will be better executed. Not impressed thus far.0
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Whikke✭deef85b16_ESO wrote: »
Thanks, and will my account and characters still be there, when I continue after a few months ?0 -
deef85b16_ESO✭✭✭deef85b16_ESO wrote: »
Thanks, and will my account and characters still be there, when I continue after a few months ?
They should be..0 -
Orchish✭✭✭✭✭
✭How long do i have to wait until i get refunded the £8.99 they have taken already ? I was under the impression i would be paying my sub AFTER my free 30 days, which have already started counting down.0 -
jaschacasadiob16_ESO✭✭✭✭✭
You do really wanna do that as a last resort. First, your bank itself requires you to try to settle this directly with the vendor. Ticket numbers and emails, among other things, can then be used as evidence. Second, keep in mind 99.9% of the people agreed to the ToS, thus granting ZeniMax the right to do more or less what they want.Psychic_Kitty wrote: »I wonder if a lot of people contact their financial institutions and say they want to reverse the charges due to possible fraud....if that might be a bad thing for zenimax.
Having said this, if you want a refund, contact customer care and you will get it. Just be sure you wil lstick with your decision. If you feel like you wanna play, then ask for a fair compensation (a month free). Compensating a user is painless, while losing him and the monthly income he generates certainly hurts HQ.
"Yesterday while searching a barrel in vVoM I found a lemon. Best drop of the whole run."
Protect the weak. Heal the sick.
Treasure the gifts of friendship. Seek joy and inspiration in the mysteries of love.
Honor the Earth, its creatures, and the spirits. Use Nature's gifts wisely. Respect her power. Fear her fury.0 -
Ojustaboo✭✭✭✭✭
✭I just signed up for my recurring monthly payment via paypal.
My comments are as follows.
The text on the order page comes across as a wall of text, while it's not that big, it's big enough to be hard on the eyes.
It did say it would be authorised but returned (or words to that effect) but should have been in bold sentence by its self to stand out in my opinion.
That said,
it directed me to my paypal account where it clearly said £8.99 was the amount being taken out, I went ahead and was returned to Zenimax account page.
Straight away I logged into my Paypal account and was presented with the message
6 Apr 2014 Authorisation To Zenimax Online Studio Cancelled The seller cancelled this payment, and the money has been returned to your account. Details Authorisation To Zenimax Online Studio -£8.99 GBP
So mine took less than 20 secs to be cancelled.
It's odd how some only get charged £1, some like me get charged the full amount, some like me have it cancelled instantly yet others still have it outstanding the following day.
Maybe they've altered things or maybe it depends on the bank etc.
Anyway, I'm at my PC today and am about to go off and have fun playing.
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Vigo_the_CarpathianSoul ShrivenThis is basically a way for Zenimax to predict how much money they're going to make from subs.1 -
tRaB✭Thanks for making game more sucked before this kind of idea with this payments , now i not get my bonuses .Actualy it doesnt matter bcs for this bugs and reinstaling game i dont wanna to play this ...Well done to the management team.1
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histidin✭they doesn't help at all ..
Response By Email (Alexandre) (04/06/2014 04:31 AM)
Greetings!
Thank you for contacting The Elder Scrolls Online Team
We really apologize for all inconvenience and we are more than happy to help you with this issue.
All players are required to set up and choose a subscription plan starting on Sunday, April 6th. Those players not eligible for Early Access will be asked to register their game code and set up a payment method or redeem a game-time card on their account starting on Thursday, April 3rd, at 7:00 p.m. EDT.
The 30 days of free game time are granted to all players who fill out their billing information and select a subscription plan.
For credit cards, debit cards and PayPal there is no charge made until after your included 30 days of game time has expired. For these payment methods, there is an authorization check performed to ensure the payment method is valid. You may see a temporary account authorization hold put on funds in your account while the verification completes. Usually this authorization hold lasts a short period of time before being removed. The duration of this hold can vary from bank to bank.
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