Bank Account Being Charged?

Jazzblaster

Maestro_Sartori wrote: »

Good lord, whats the problem. I entered the code last night picked a sub, got a pending on my CC, and today theres no pending and no charges.

Its just a temp charge not a permanent one lol

Not everyone uses/wants to use credit cards and those that don't are being forced to pay for the next month. For those people, myself included, it is a permanent charge:

"If you prefer to use one of the following payment methods, payment is processed at the time of selecting your preferred subscription plan.

Game Time Cards [via Retailer]
GiroPay
iDeal
Paysafe Card
WebMoney"

And that's simply not right

BlessedBySanguine

Maestro_Sartori wrote: »

Good lord, whats the problem. I entered the code last night picked a sub, got a pending on my CC, and today theres no pending and no charges.

Its just a temp charge not a permanent one lol

My issue is that I've dealt with pending charges from them and it took two weeks to clear. I don't get paid for another week and funds are low so if something bigger than $50 hits (like a payment that hasn't come out) I'm in trouble. My bank charges over drafts if my avalible balance is negative. I had it set up so I would be setting aside the money onto another card out of my second pay check because I don't have many bills at the end of the month. I'm glad it was quick for you. But it isn't that way for everyone.

Absynthe

I would NEVER shop using a typical, non-prepaid Credit Card, or Debit card (which I can't use the debit anyway, because I'm not American) online. It's just asking for trouble. I have the funds, just no way of getting it to them.

Flametyn

BlessedBySanguine wrote: »

Maestro_Sartori wrote: »

Good lord, whats the problem. I entered the code last night picked a sub, got a pending on my CC, and today theres no pending and no charges.

Its just a temp charge not a permanent one lol

My issue is that I've dealt with pending charges from them and it took two weeks to clear. I don't get paid for another week and funds are low so if something bigger than $50 hits (like a payment that hasn't come out) I'm in trouble. My bank charges over drafts if my avalible balance is negative. I had it set up so I would be setting aside the money onto another card out of my second pay check because I don't have many bills at the end of the month. I'm glad it was quick for you. But it isn't that way for everyone.

I'm sorry to hear that .
There's so unclear future on the actions they may have to take. If i was in their situation i will:
1)Admit my mistakes;
2)Resolve the problems turning it into a clear and honest business model;
3)Ask the one that got related expenses due of this if they may like free x(appropiate to the amount of expenses) months of subscription paid;
4)refound also the related expenses if customer doesn't accept.
Is the only way for us to trust them again...

otomodachi

It seems like a lot of issues would be fixed by pinging for $1 or .01c with the pre-auth. Anyone signed up for their sub plan today and willing to share their experience? Maybe they have already done this.

Flametyn

otomodachi wrote: »

It seems like a lot of issues would be fixed by pinging for $1 or .01c with the pre-auth. Anyone signed up for their sub plan today and willing to share their experience? Maybe they have already done this.

i tryed but they were asking me 12.99€ by PayPal so i refused also couse my PayPal is empty at the moment and i don't want to charge it just for a validation that i don't need in order to have my prepaid 30 days

Psychic_Kitty

ZOS_JessicaFolsom wrote: »

Upon setting up your subscription plan you may see an initial transaction against your account however this transaction is only temporary. The charge represents an authorization check against the account provided and will be removed once the authorization check is complete.

Exceptions to this general rule are Webmoney, ideal, PaySafeCard, and Giropay.


[Update]
We want everyone who purchased ESO to have immediate access to the included 30 days of ESO game time. In the event that you enter your payment information for authorization and the transaction cancels due to lack of funds in your account, please contact our Support Team. We’ll work with you to ensure you have access to your included 30 days of game time.

Please ensure that you have attempted to enter payment information and had the transaction fail due to lack of funds before submitting a help request. We will get you into the game and playing as soon as possible.

We require you to choose a subscription option and enter valid payment information. For credit cards, debit cards and PayPal there is no charge made until after your included 30 days of game time has expired. For these payment methods, there is an authorization check performed to ensure the payment method is valid. You may see a temporary account authorization hold put on funds in your account while the verification completes. Usually this authorization hold lasts a short period of time before being removed. It can vary from bank to bank.

If you prefer to use one of the following payment methods, payment is processed at the time of selecting your preferred subscription plan.

• Game Time Cards [via Retailer]
• GiroPay
• iDeal
• Paysafe Card
• WebMoney

According to bank of America you actually digitally transferred the funds from my account. They are simply waiting for your final authorization....so the funds are unavailable to me and anyone with an FDIC affiliated bank they use for the next month while we wait for your canceled transaction request.

so um....sorry...."no charge until after 30 days" is a lie.

Flametyn

i got called, support says i can't do nothing if i don't pay the 13€ with my PayPal account, so the part were you said "if authorization didn't work due the lack of founds our support will provide you assistance in order to give you access to your 30 days of play" is totally a lie... @ZOS_JessicaFolsom

Daviiid_ESO

Just out of curiosity, is there anyone from EU that has gotten their money held for longer than a couple of hours? I set up my plan etc. and it was smooth, no problems, no money pending or being withheld.

Reason for asking is that I see a lot of people who claim they're using bank of america, so maybe it's something just happening in that area.

Lilatha

Yes they dont give acess to first free month. I tried several times from my credit card and i dont have enough funds. Heres the answer from so friendly Elder Scrolls Online Team

"The 30 days of free game time are granted to all players who fill out their billing information and select a subscription plan."

If id know this i even wouldnt touch the game. Thx for nothing

Flametyn

Forss_Davidb16_ESO wrote: »

Just out of curiosity, is there anyone from EU that has gotten their money held for longer than a couple of hours? I set up my plan etc. and it was smooth, no problems, no money pending or being withheld.

Reason for asking is that I see a lot of people who claim they're using bank of america, so maybe it's something just happening in that area.

Still no point in saying this...to charge my PayPal account atm i have to substain expenses and just for a verification for a game that i wanna test in the 30 days i bought. Also they don't accept my other card. Also i have right to get what a bought without any validation of my card.

Daviiid_ESO

Flametyn wrote: »

Forss_Davidb16_ESO wrote: »

Just out of curiosity, is there anyone from EU that has gotten their money held for longer than a couple of hours? I set up my plan etc. and it was smooth, no problems, no money pending or being withheld.

Reason for asking is that I see a lot of people who claim they're using bank of america, so maybe it's something just happening in that area.

Till no point in saying this...to charge my PayPal account atm i have to substain expenses and just for a verification for a game that i wanna test in the 30 days i bought. Also they don't accept my other card. Also i have right to get what a bought without any validation of my card.

Can't remember any complaints about WoW needing your CC info before getting your free 30 days when they used that system. That the auth is held for the full amount is of course a flaw though, but having to fill out your CC info to verify is pretty common in MMO's.

Of course my question is relevant, if only people in the US has this problem, people in the EU doesn't have to worry, and it can be narrowed down to that for further speculation.

Blu3d0gd3m0cr8ts

StevieKingslayer wrote: »

Because of the lack of answers from Zenimax, I have informed all of my friends who were waiting to buy the game of this issue. None of them are interested in touching this game now, because they would be in the same boat as me, being screwed by exchange rates, which would send them into overdraft.

They are more than happy to pay for the game and set up a sub when they fix this issue, but until they do - they will not be seeing any of my friend's money. Way to go Zenimax, 17 more subs lost

LMFAO, im sure Zeni will now go out of business because you told your 5 friends haha.

Flametyn

Forss_Davidb16_ESO wrote: »

Flametyn wrote: »

Forss_Davidb16_ESO wrote: »

Just out of curiosity, is there anyone from EU that has gotten their money held for longer than a couple of hours? I set up my plan etc. and it was smooth, no problems, no money pending or being withheld.

Reason for asking is that I see a lot of people who claim they're using bank of america, so maybe it's something just happening in that area.

Till no point in saying this...to charge my PayPal account atm i have to substain expenses and just for a verification for a game that i wanna test in the 30 days i bought. Also they don't accept my other card. Also i have right to get what a bought without any validation of my card.

Can't remember any complaints about WoW needing your CC info before getting your free 30 days when they used that system. That the auth is held for the full amount is of course a flaw though, but having to fill out your CC info to verify is pretty common in MMO's.

Of course my question is relevant, if only people in the US has this problem, people in the EU doesn't have to worry, and it can be narrowed down to that for further speculation.

They can ask my CC info later when i decide if i like the game after those 30 days i've paid and than validate it. FFS.

deef85b16_ESO

Anyone else read the text beneath the payment options ?
Because when I want to setup my subscription it states this literately:

"or any recurring subscriptions, you understand and agree that we will save your payment information and authorize the recurring payment now, but will not charge you until after any game time has expired, subject to cancellation by you at any time. If you have no game time remaining, you will be billed upon clicking “I agree” and your purchase is final as we are providing you immediate access.
For any one-time subscription purchase, you agree to be billed immediately for your subscription as set forth above and because we are providing immediate access, your purchase is final. Your game time will be added to any existing game time and will expire at the end of your selected subscription plan."

. I tried to chose Pay-pal but you can't pay immediately with pay-pal saldo.. Still need to hook up a CC... Which means I'm forced to pay with iDeal and in that case I have to pay directly like it's stated under one-time subscription, just f-ing great..

Daviiid_ESO

Flametyn wrote: »

Forss_Davidb16_ESO wrote: »

Flametyn wrote: »

Forss_Davidb16_ESO wrote: »

Just out of curiosity, is there anyone from EU that has gotten their money held for longer than a couple of hours? I set up my plan etc. and it was smooth, no problems, no money pending or being withheld.

Reason for asking is that I see a lot of people who claim they're using bank of america, so maybe it's something just happening in that area.

Till no point in saying this...to charge my PayPal account atm i have to substain expenses and just for a verification for a game that i wanna test in the 30 days i bought. Also they don't accept my other card. Also i have right to get what a bought without any validation of my card.

Can't remember any complaints about WoW needing your CC info before getting your free 30 days when they used that system. That the auth is held for the full amount is of course a flaw though, but having to fill out your CC info to verify is pretty common in MMO's.

Of course my question is relevant, if only people in the US has this problem, people in the EU doesn't have to worry, and it can be narrowed down to that for further speculation.

They can ask my CC info later when i decide if i like the game after those 30 days i've paid and than validate it. FFS.

Sure, they probably could, and I'm not sure why they're doing it like this. Just saying that it's a very common practice in MMO's, even WoW (back when I played at least.) If you don't have the money on your card just ask your mom or something to fill it out and the authorization will be done. No harm done. Just stay calm lol.

Daviiid_ESO

deef85b16_ESO wrote: »

Anyone else read the text beneath the payment options ?
Because when I want to setup my subscription it states this literately:

"or any recurring subscriptions, you understand and agree that we will save your payment information and authorize the recurring payment now, but will not charge you until after any game time has expired, subject to cancellation by you at any time. If you have no game time remaining, you will be billed upon clicking “I agree” and your purchase is final as we are providing you immediate access.
For any one-time subscription purchase, you agree to be billed immediately for your subscription as set forth above and because we are providing immediate access, your purchase is final. Your game time will be added to any existing game time and will expire at the end of your selected subscription plan."

. I tried to chose Pay-pal but you can't pay immediately with pay-pal saldo.. Still need to hook up a CC... Which means I'm forced to pay with iDeal and in that case I have to pay directly like it's stated under one-time subscription, just f-ing great..

"you understand and agree that we will save your payment information and authorize the recurring payment now". Did you read the text?

A "one-time subscription purchase" is probably the game cards, since they're not recurring.

deef85b16_ESO

kaptainkush64 wrote: »

If I find out these *** charged me already I'm am going to go ape ***.

They have in my case! I now have 59 days left, because I was forced to pay through iDeal because I didn't get the option to pay with my paypal saldo which has €43,- on it, still needed to add a CC which I don't have..

Great start of the relation between me and ZoS

deef85b16_ESO

Forss_Davidb16_ESO wrote: »

Flametyn wrote: »

Forss_Davidb16_ESO wrote: »

Flametyn wrote: »

Forss_Davidb16_ESO wrote: »

Just out of curiosity, is there anyone from EU that has gotten their money held for longer than a couple of hours? I set up my plan etc. and it was smooth, no problems, no money pending or being withheld.

Reason for asking is that I see a lot of people who claim they're using bank of america, so maybe it's something just happening in that area.

Till no point in saying this...to charge my PayPal account atm i have to substain expenses and just for a verification for a game that i wanna test in the 30 days i bought. Also they don't accept my other card. Also i have right to get what a bought without any validation of my card.

Can't remember any complaints about WoW needing your CC info before getting your free 30 days when they used that system. That the auth is held for the full amount is of course a flaw though, but having to fill out your CC info to verify is pretty common in MMO's.

Of course my question is relevant, if only people in the US has this problem, people in the EU doesn't have to worry, and it can be narrowed down to that for further speculation.

They can ask my CC info later when i decide if i like the game after those 30 days i've paid and than validate it. FFS.

Sure, they probably could, and I'm not sure why they're doing it like this. Just saying that it's a very common practice in MMO's, even WoW (back when I played at least.) If you don't have the money on your card just ask your mom or something to fill it out and the authorization will be done. No harm done. Just stay calm lol.

It's not normal that they charged me already for the second month (full payment) certainly not!

Daviiid_ESO

deef85b16_ESO wrote: »

Forss_Davidb16_ESO wrote: »

Flametyn wrote: »

Forss_Davidb16_ESO wrote: »

Flametyn wrote: »

Forss_Davidb16_ESO wrote: »

Just out of curiosity, is there anyone from EU that has gotten their money held for longer than a couple of hours? I set up my plan etc. and it was smooth, no problems, no money pending or being withheld.

Reason for asking is that I see a lot of people who claim they're using bank of america, so maybe it's something just happening in that area.

Till no point in saying this...to charge my PayPal account atm i have to substain expenses and just for a verification for a game that i wanna test in the 30 days i bought. Also they don't accept my other card. Also i have right to get what a bought without any validation of my card.

Can't remember any complaints about WoW needing your CC info before getting your free 30 days when they used that system. That the auth is held for the full amount is of course a flaw though, but having to fill out your CC info to verify is pretty common in MMO's.

Of course my question is relevant, if only people in the US has this problem, people in the EU doesn't have to worry, and it can be narrowed down to that for further speculation.

They can ask my CC info later when i decide if i like the game after those 30 days i've paid and than validate it. FFS.

Sure, they probably could, and I'm not sure why they're doing it like this. Just saying that it's a very common practice in MMO's, even WoW (back when I played at least.) If you don't have the money on your card just ask your mom or something to fill it out and the authorization will be done. No harm done. Just stay calm lol.

It's not normal that they charged me already for the second month (full payment) certainly not!

I don't know if that's related to iDeal or whatever, but if you authorize with a regular CC it will just do that, authorize, then release the hold on your funds and nothing will have changed.

deef85b16_ESO

Forss_Davidb16_ESO wrote: »

deef85b16_ESO wrote: »

Anyone else read the text beneath the payment options ?
Because when I want to setup my subscription it states this literately:

"or any recurring subscriptions, you understand and agree that we will save your payment information and authorize the recurring payment now, but will not charge you until after any game time has expired, subject to cancellation by you at any time. If you have no game time remaining, you will be billed upon clicking “I agree” and your purchase is final as we are providing you immediate access.
For any one-time subscription purchase, you agree to be billed immediately for your subscription as set forth above and because we are providing immediate access, your purchase is final. Your game time will be added to any existing game time and will expire at the end of your selected subscription plan."

. I tried to chose Pay-pal but you can't pay immediately with pay-pal saldo.. Still need to hook up a CC... Which means I'm forced to pay with iDeal and in that case I have to pay directly like it's stated under one-time subscription, just f-ing great..

"you understand and agree that we will save your payment information and authorize the recurring payment now". Did you read the text?

A "one-time subscription purchase" is probably the game cards, since they're not recurring.

Did you read my text ? I wanted to pay with paypal (recurring subscription) but I couldn't because I still needed to hook up a CC to it! so I was forced to pay with iDeal which counts as a one-time subscription.. I'm FORCED to be billed to get my free days. Go ahead and try to defend their principles mate.. I think for myself and I don't like being forced how great this game may be.. I don't accept this kind of customer treatment not now, never..

Furthermore for countries outside the US it isn't common that everyone has a CC..

typsis

why they should verify my credit card twice which was used before, for buying digital imperlial edition.,
they should see that my credit cart is legal. and they should let me decide to contiune that game or not by givin my legal 30 days of game time. then i can decide at 29th day ill continue or not. no need to stoling my money by covering the checking shi t.

Acuvis

Buy game time card and it will solve the problem of the game activation and explorers game pack activation. That is what I did ...
Players see you in the game, have fun!

Daviiid_ESO

deef85b16_ESO wrote: »

Forss_Davidb16_ESO wrote: »

deef85b16_ESO wrote: »

Anyone else read the text beneath the payment options ?
Because when I want to setup my subscription it states this literately:

"or any recurring subscriptions, you understand and agree that we will save your payment information and authorize the recurring payment now, but will not charge you until after any game time has expired, subject to cancellation by you at any time. If you have no game time remaining, you will be billed upon clicking “I agree” and your purchase is final as we are providing you immediate access.
For any one-time subscription purchase, you agree to be billed immediately for your subscription as set forth above and because we are providing immediate access, your purchase is final. Your game time will be added to any existing game time and will expire at the end of your selected subscription plan."

. I tried to chose Pay-pal but you can't pay immediately with pay-pal saldo.. Still need to hook up a CC... Which means I'm forced to pay with iDeal and in that case I have to pay directly like it's stated under one-time subscription, just f-ing great..

"you understand and agree that we will save your payment information and authorize the recurring payment now". Did you read the text?

A "one-time subscription purchase" is probably the game cards, since they're not recurring.

Did you read my text ? I wanted to pay with paypal (recurring subscription) but I couldn't because I still needed to hook up a CC to it! so I was forced to pay with iDeal which counts as a one-time subscription.. I'm FORCED to be billed to get my free days. Go ahead and try to defend their principles mate.. I think for myself and I don't like being forced how great this game may be.. I don't accept this kind of customer treatment not now, never..

Furthermore for countries outside the US it isn't common that everyone has a CC..

First off I'm not defending their business methods. That's up to them. I'm here to help out a bit and to calm people down a notch. Secondly, doesn't it state when you buy the game that you need a working internet connection and a credit card (alternatively a game card) to play the game? If so, that's why it is like this (legally), though I'm not saying it's right. If you don't have a credit card and REALLY don't want to do a one-time sub, use your moms card (or a good friends, the money will be authorized and released either way.)

I'm not from the US, I live in Europe, and it feels very common that everyone has a card here. Of course it differs from countries, and I have no idea where you live.

typsis wrote: »

why they should verify my credit card twice which was used before, for buying digital imperlial edition.,
they should see that my credit cart is legal. and they should let me decide to contiune that game or not by givin my legal 30 days of game time. then i can decide at 29th day ill continue or not. no need to stoling my money by covering the checking shi t.

They're not stealing your money, get your facts straight.

deef85b16_ESO

Forss_Davidb16_ESO wrote: »

deef85b16_ESO wrote: »

Forss_Davidb16_ESO wrote: »

deef85b16_ESO wrote: »

Anyone else read the text beneath the payment options ?
Because when I want to setup my subscription it states this literately:

"or any recurring subscriptions, you understand and agree that we will save your payment information and authorize the recurring payment now, but will not charge you until after any game time has expired, subject to cancellation by you at any time. If you have no game time remaining, you will be billed upon clicking “I agree” and your purchase is final as we are providing you immediate access.
For any one-time subscription purchase, you agree to be billed immediately for your subscription as set forth above and because we are providing immediate access, your purchase is final. Your game time will be added to any existing game time and will expire at the end of your selected subscription plan."

. I tried to chose Pay-pal but you can't pay immediately with pay-pal saldo.. Still need to hook up a CC... Which means I'm forced to pay with iDeal and in that case I have to pay directly like it's stated under one-time subscription, just f-ing great..

"you understand and agree that we will save your payment information and authorize the recurring payment now". Did you read the text?

A "one-time subscription purchase" is probably the game cards, since they're not recurring.

Did you read my text ? I wanted to pay with paypal (recurring subscription) but I couldn't because I still needed to hook up a CC to it! so I was forced to pay with iDeal which counts as a one-time subscription.. I'm FORCED to be billed to get my free days. Go ahead and try to defend their principles mate.. I think for myself and I don't like being forced how great this game may be.. I don't accept this kind of customer treatment not now, never..

Furthermore for countries outside the US it isn't common that everyone has a CC..

First off I'm not defending their business methods. That's up to them. I'm here to help out a bit and to calm people down a notch. Secondly, doesn't it state when you buy the game that you need a working internet connection and a credit card (alternatively a game card) to play the game? If so, that's why it is like this (legally), though I'm not saying it's right. If you don't have a credit card and REALLY don't want to do a one-time sub, use your moms card (or a good friends, the money will be authorized and released either way.)

I'm not from the US, I live in Europe, and it feels very common that everyone has a card here. Of course it differs from countries, and I have no idea where you live.

typsis wrote: »

why they should verify my credit card twice which was used before, for buying digital imperlial edition.,
they should see that my credit cart is legal. and they should let me decide to contiune that game or not by givin my legal 30 days of game time. then i can decide at 29th day ill continue or not. no need to stoling my money by covering the checking shi t.

They're not stealing your money, get your facts straight.

I'm from the Netherlands, here it's more common to pay through direct banktransactions, iDeal, or paypal.. Furthermore I'm 28 yo and don't live at my parents home anymore, and even than my parents don't have a CC because it's not that common here or people don't want to have a CC.

thilog

Christophetes wrote: »

So basically, because I only have about $12 in my bank (I'm between paydays), I'm not going to be able to play the game I ALREADY PAID FOR until next week when I have enough to cover the authorization?

What kind of nonsense is this!?

Same boat, it isn't enough that I've just paid £90 for the imperial version, I now need to transfer money into my card account to pay for a subscription, that won't be taken until next month.. it's a ... joke.. As for "all other mmo's do this" thats bs as well, some do, some don't. I'm subscribed to many, that just add your credit details, they don't try to take money, they just add the details and the following month, they then take the money. That's how it should be. This system is just lazy half assed. You could as easily create and account, allow it to think the money is there then cancel the account and next month when the game tells you you don't have active sub enter a card code or setup the subscription again.

Fortunately. for me at least, early access ends on sunday 12pm, so on monday i can transfer funds to my card, then go through the system to get the game running. Or I could contact support, which will probably take longer. I have 3 codes to enter and nothing i can do until monday.

BlessedBySanguine

Acuvis wrote: »

Buy game time card and it will solve the problem of the game activation and explorers game pack activation. That is what I did ...
Players see you in the game, have fun!

I would if could find one. Many stores don't have them in yet it seems. So it depends where you live.

Arsenic_Touch

Wonder what they're going to do for those of us that planned on playing with time cards that aren't available yet and won't be available for a while?

Daviiid_ESO

thilog wrote: »

Christophetes wrote: »

So basically, because I only have about $12 in my bank (I'm between paydays), I'm not going to be able to play the game I ALREADY PAID FOR until next week when I have enough to cover the authorization?

What kind of nonsense is this!?

Same boat, it isn't enough that I've just paid £90 for the imperial version, I now need to transfer money into my card account to pay for a subscription, that won't be taken until next month.. it's a ... joke.. As for "all other mmo's do this" thats bs as well, some do, some don't. I'm subscribed to many, that just add your credit details, they don't try to take money, they just add the details and the following month, they then take the money. That's how it should be. This system is just lazy half assed. You could as easily create and account, allow it to think the money is there then cancel the account and next month when the game tells you you don't have active sub enter a card code or setup the subscription again.

Fortunately. for me at least, early access ends on sunday 12pm, so on monday i can transfer funds to my card, then go through the system to get the game running. Or I could contact support, which will probably take longer. I have 3 codes to enter and nothing i can do until monday.

Here you people go, read before posting this stuff, please. And you're not paying for a sub in advance(of the free month), it's a flawed authorization system. It'll put the money on hold for a bit then release it shortly after.

ZOS_JessicaFolsom wrote: »

[Update]
We want everyone who purchased ESO to have immediate access to the included 30 days of ESO game time. In the event that you enter your payment information for authorization and the transaction cancels due to lack of funds in your account, please contact our Support Team. We’ll work with you to ensure you have access to your included 30 days of game time.

Maestro_Sartori

Anybody see any charges on here?